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Review: Hartford Insurance |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"Great initial "teaser" rates, but hold on to your hat as the rates rapidly skyrocket.
Even if you never file a claim!"
2007-06-20 02:07:00 EST
"They need customer reps that can read english, speak english and follow directions. It would also help if a few of them had some sort of education."
2007-06-28 20:12:43 EST
"They drop you without notifying you, and don't give you a chance to rectify the situation. Paid my premium in full, think things are fine, and then I'm dropped. All the while, they money is there, in the bank account, and I receive a refund of $3 service fee because I OVERPAID. This company should be called Hartless!"
2007-07-14 14:05:47 EST
"Hartford does not include a date on their policies, so when you're reviewing or checking something as to when a change was made you have no way of knowing when the change took place. I sold a car after 4 months on the insurance policy and it took me a month to get it off. The premium was $405 for a year. I only used 1/3 of the years premium yet I only received a $112 back? I should have received around $260 according to my calculation. I've tried talking to a rep over the phone and after three calls and no satisfaction I will be cancelling my coverage and moving on to another company, ASAP."
2007-08-18 14:54:48 EST
"They made thier own estimate from the photos the adjuster took and sent me a check that does not cover the damage and is nearly $1,000 less than the estimate I obtained from an independent body shop without contacting me at all. I have tried several times to call my claims handeler and have had no success. She has made no effort to conact me. When I finally got through to a different person I was told that I cannot take my vehicle in for repairs until they approve the repairs and issue me another check. So I will be making at least two payments before I can drive my vehicle. That's what I get for paying on time and haveing no claims for 3 years."
2007-08-20 19:28:16 EST
"My company used the Hartford for disability. The harassed me the from the day after my operation until the day I returned to work. The emotional stress they put me under directly affected my physical recovery. The not only harassed me, but also my doctor and support personnel. Horrible, Horrible, people."
2007-08-31 18:15:25 EST
"I was involved in a hit and run accident (which was my first accident in 30 years) and sustained severe damage to the rear of my vehicle. I was in a construction zone and the car that hit me had hit someone else before they hit me. I dropped the car off at the recommended repair shop and had to go back the next day to pick up a few things that I forgot to take the day before. I then discovered a large scrape in the front bumper of my car that was not there before the accident. I brought this damage to the attention of the auto body repair shop and was in a round about way called a lier and was told that there was no way this happened in the same accident because of the different locations of the damage. I then called Hartford to explain my problem to them... they too, pretty much told me I was a lier. I was told I would have to file a separate claim for that damage (which means another $500.00 deductible). After 30 years of no accidents and no claims I am being called a lier, forced to pay the $500.00 deductible (which I feel should have been waived considering how many years I've been paying and not filed a claim) because the jerk that hit me was more than luckly drunk and possibly didn't have insurance. I feel I am being punished for some thing that someone else did and unfortuanately it's my word against theres. My advice is to check your car over carefully before the police report gets filed to avoid a migraine like I have."
2007-09-26 10:37:53 EST
"hartford is very slow and does not seemto care about your needs to repair damages to your home when needed. there ajuster did not take the time to check everything out when he came to our home. if and when we settle this claim, we will look for another insur. co."
2007-09-29 09:47:16 EST
"Very unfair company, borderlines on fraud according to my lawyer. "
2007-10-04 15:46:15 EST
"They don't have a single point of contact for the claim, so I've been passed to several different adjusters. It's difficult to reach anyone and they have problems returning calls when I leave messages. There's no clear overall direction from Hartford as to how this will all proceed and it took them two weeks to even declare our car a total loss. From our perspective, everthing is a confused muddle, even though it was another Hartford insured that hit us! This should be pretty straight forward. We are in Hartford's AARP program and AARP will certainly here about this as well."
2007-10-15 20:43:21 EST
"Greedy bastards!!"
2007-10-17 12:47:07 EST
"They sited inquires on our credit report as a reason to raise our rates! These inquiries were not because we were buying anything but because credit providers were wanting to offer us credit! So they raised our rate! Outrageous!"
2007-10-24 10:56:46 EST
"tHEY KEEP RAISING RATES WITHOUT ANY ACCIDENTS OR TICKETS. WHEN YOU GO ONLINE FOR QUIOTES, THE QUOTE IS $300.00/YR CHEAPER WHEN COKPARING APPLES TO APPLES"
2007-10-31 14:05:30 EST
"this insurance co. is a joke!It's a waste of your money! i was treated as cool and like i was the emery!!And they will not pay me the money they owe me. I will tell everyone i work with to drop them, they are no good!!"
2007-11-04 00:53:17 EST
"LET PEOPLE KNOW THAT IF YOU GET ANY MOVING
VIOLATION,EVEN 1 POINT.THEY WILL RAISE YOUR
RATES 25% FOR TWO YEARS TO ME THAT COMES TO
800.00 "
2007-11-07 00:28:52 EST
"Exaggerated Late Fee - I paid via my bank's automatic payment system but Hartford got my check one day late - on a payment of $161, they charged me a $30 late fee and adding insult to injury, they added a $7 "Service Fee" I am canceling my policy NOW and moving on. A company that has policies like the above is NOT a company you want to do business with. Take that to the bank."
2007-11-07 07:58:58 EST
"what a joke i hope they go under soon!!!"
2007-11-07 08:14:05 EST
"fraud, ripoff, it's a joke"
2007-11-10 23:08:04 EST
"as a member for 12 years with no claims or accidents including home insurance. a year ago i received a 1 point violation on my driving they want to increase my premium
25 % for 2 years.I will go with some one
else."
2007-11-10 23:55:50 EST
"AARP should not be endorsing this company. I had lousy customer service experience with them, lousy claims experience, and they canceled me after 8 years as a customer for being 1 day late with my payment.
Is AARP really advocating for seniors such as me, or have they just become another insurance broker? I wondered about this after they supported the Bush prescription deal with no negotiation rights with the drug companies. Now, I'm being treated so rudely like this after 8 years with their company? AARP just does not seem what it used to be."
2007-11-23 14:37:33 EST
"FRAUDULANT!!!!!!!!!!!!!!!!!!!!"
2007-11-29 01:01:23 EST
"Their practice seems to be to deny long term disability benefits after a couple years and depend on people to not appeal the denial or proceed with civil action to force them to pay the benefits that were purchased. "
2007-12-05 13:56:29 EST
"I had all my insurance through AARP and it was OK for awhile but them they became just another big business and seniors are not the top interest. That was proved when they got health insurance through the company whose CEO was proven to be a dishonest and is now gone. They base their rates on credit score which should be illegal but they will not admit it and give you all kinds of phoney reasons for huge increases in rates. If you are a person, especially a senior, who has never been late on any payment but who has a bad credit score for owing money for big health porblems or had to file for bankrupcy for that reason, you will not want to deal with AARP or Hartford. Honest people who try to do the right thing are penalized. The insurance business needs a good house cleaning but this will never happen while big business Republicans rule!!!"
2007-12-05 08:04:23 EST
"Had problem with flooring contractor they had a rep call me back the same afternoon. Settlement came within two weeks.
Had other occasion to ask assistance in making decision re my policies. My son and d.i.l also are with them. The prices can't be beat. Hasve had Geico and State farm previously.
Auto accident claim also settled very nicely and in a short period I was listed again as good driver and now am a Superior Driver."
2007-12-16 16:50:44 EST
"I have rhumatoid arthritis, and have been approved for social security disability.I have been off work for 2and 1/2 months and have not been paid but for one month of short term disability. They need more information to process my claim, and I filled out completely the forms that I was required too. If you use this company you would be ahead to find another as they are not customer friendly. I think they don't want to pay and figure most will not sue them."
2007-12-17 19:35:11 EST
"I use Hartford for both home and auto insurance. I had a couple of claims on my vehicles and they handled the claims quickly and accurately. I also had hail damage that I claimed on my home owners insurance. They paid to reside my whole house because the siding was obsolete. Most of the other home owners in my area did not receive the funds to redo the whole house. My costs have gone up over the last couple of years, but my service has been great. "
2008-01-07 15:21:01 EST
"We have been with the Hartford thru AARP over 10 yrs with home and auto. We have never had a claim or a ticket. Our rates this past year went up 50% and we live in a rural area where you almost never ever see an accident. I called and asked why and they said they had a lot of claims. I told them my rates should be based on our driving record, not everyone else, plus they are putting our area into same rate as a big city like Phoenix. Needless to say, they are now losing a long term quality customer as we won't be renewing with them. Everyone else is quoting me at least $500 less on premiums, some with even better limits of liability."
2008-01-23 13:09:06 EST
"The company felt they had the right to over-ride my physician's date to return to work after my surgery. What's next, will they deny me a surgeon next time and demand that they will do the proceedure? What have I been paying for the past 35 years if i can't depend on them for the first time I ever needed their assistance? "
2008-01-16 21:29:25 EST
"I have had this insurance for 2 years. My wife had a accident prior to getting this company as our insurance. When the statute for the ticket had expired, they did not want to lower our rate because they stated that the state that we live in is a 5 year statute. In fact it is a 3 year. I argued my case and they still didnt want to take it off. I talk to 2 different service reps about this matter and nothing. I told them that i will be cancelling the policy. I called back 4 days later after renewing with a different company and cancelled. They went ahead and done it, and I told them I do not want the deduction taking out of checking. They took it out. I called the day they took it out and they told me that it would be put back in. 5 days later still dont have it. Called service dept, they said that since I cancelled, I was charged 10% of total bill. She stated that the service rep should have told me this when I cancelled. She never did. Poor communication and lack of customer service."
2008-01-22 13:15:42 EST
"Had All-state but they stopped insuring homes on the east coast.They charged $841.
Switched to Hartford AARP. They charged $1,015 last year. This year the cost is $1075. I have filed no claims.
I will find another insurer. "
2008-01-27 13:55:08 EST
"Auto insurance rate increase almost 50%.
Home insurance rate increase is 25%
Rediculous
"
2008-02-12 23:02:45 EST
"Minor auto accident, total damages less than $500, (repaint a bumper). They didn't want to waste time on small $ so simply paid and charged me, then increased my rates by $750 over the next 3 years, I moved to different carrier with better rate."
2008-07-18 17:03:55 EST
"66% increase in homeowner insurance. No claims ever filed and not located on coast line. Will be looking at other companies. Also was overcharged on second home in ermont because of a reporting error from credit bureau. Also didn't care for the condescending tone when I querried them for an explanation for the rate hike."
2008-02-23 21:45:12 EST
"Lies, omissions, and misrepresentations. This is how I would describe The Hartford long term disability program. Please choose carefully!!! "
2008-02-24 04:40:52 EST
"Was doing online transactions with Hartford, recently made arrangements to have payment withdrawn from bank to do transaction, Hartford did not do the withdrawal, saying that my bank had protested the withdrawal, I contacted bank, in which they said they didn't *it would be on record*. Had been doing online with Hartford for a while, they screwed up my transactions and now they have canceled my insurance. Now I have to seek another insurance company locally, so I won't have this problem again. It's a shame when Hartford won't admit their own mistakes and blame everyone else, except themselves."
2008-02-25 09:10:13 EST
"hartford insurance sucks. they bate you in with very low rates and every year the get higher and higher. I have never ha a claim with them or never have any trafic tickets or accidents. these people bate the older people in and than start ripping them off every year my home owners has wet up over 700.00 in three years every insurance company has beat them by 900.00 my auto has sored also i did a quote with them on the internet and the price was 600.00 less than my renewal a call about it and all i got was a run around and never a streight answer. STAY AWAY FROM HARTFORD THEY ARE ONLY AFTER THE OLD PEOPLES MONEY. THE WON'T GET ANYMORE OF MINE.........."
2008-03-03 19:02:15 EST
"had Hartford for 3 years without claim. last year rate for 3 vehicles was 1,665.00 checked on computer for renewal rate went up to 2.443.00. when I called to complain they could not explain to my satisfaction why such a rate increase when asked to speak to supervisor girl hung up lost my business."
2008-03-03 23:03:41 EST
"Took 6 months to settle.
Hiked up my premium 300% and auto deducted 5 times their regular monthly rate making my bank ac get overdraft."
2008-03-13 18:26:05 EST
"I have been waiting for over two years for the to settle on an uninsured motorist claim.
With Injuries and Loss of Business, I was offered $5,000 + $2,000 to sign a "Gag Order"
I was remined that I was in Delaware County.
They even refused to speak to my Lawyer, and I was told to get rid of him if I wanted this case settled."
2008-03-15 08:32:29 EST
"i found their customer service staff to be unhelpful and rude."
2008-03-16 17:20:06 EST
"Very High rates, even for AARP members. Arrogant Sales Representatives! The combination of the two, just lost my business!"
2008-03-19 12:23:02 EST
"Extremely unpleasent to work with. "
2008-03-26 20:53:44 EST
"Typical insurance company. Wants to collect, but never wants to pay up!"
2008-03-21 14:37:14 EST
"They will use any means fit to dispute and terminate your claim. Terminated my claim on language definition not for medical condition
without seeing any of their Doctors. "
2008-03-22 16:58:50 EST
"Yearly rate increases from 12 to 25% for no reason whatsoever. The longer you stay with this company the more you are pentalized in rate increases"
2008-03-25 21:20:10 EST
"Ridiclous auto rates"
2008-04-06 18:36:38 EST
"My car was stopped in traffic and rear-ended. When I called to report the accident the service rep took the information and told me that a claims rep would contact me in 24 hours. I was not contacted and had to call again to a claim number and the rep was VERY rude and compative! I had to request that another rep be assigned to my claim. It took The Hartford more than 60 days to pay for my rental car and the auto body shop that repaired my car. Not acceptable! "
2008-04-16 15:30:31 EST
"The first time I had a claim, it was a mess and I wrote to them complaining about it. They responded and were quite contrite. Just recently I again had to make a claim and they have been great. So, I am hoping that they are becoming better at this. Things have moved rapidly and with great customer service. Very satisfied this time as opposed to a year ago. These were both auto accident claims, not my fault and have bee reimbursed for them."
2008-04-17 12:45:13 EST
"Auto/Home with them 15+ years through AARP. First claim this year with storm damage. Took 15 days for adjuster to how up. Every amount allowed for different repairs was low balled to the point where no contractor was interested. Numerous mistakes made in sq footage, amount paid, etc. I have replacement ins. and they are balking. Stay away from this Co."
2008-04-27 20:11:34 EST
"Paid auto policy for 12 months in full. Added a 5th car and took off another car 1 month later. Received a new rate that doubled and tripled premiums on all 4 cars. Insurance went from 1554.00/year to 3198.00/year. They state that since I made a change to my policy they can change the rates on all the cars. No accident claim.This is fraud. I am changing to another company as soon as possible. Don't ever have Hartford Insurance. They use deceptive rates, they also do not tell you they will do this, it is not listed in the policy book."
2008-04-30 22:45:45 EST
"THE HARTFORD RENTERS INSURANCE WAS RECCOMENDED THROUGH AARP AND I AM HAVING SECOND THOUGHTS ABOUT THEM.IF YOUR THINKING ABOUT GETTING THE HARTFORD FOR YOUR RENTERS INSURANCE,SAVE THE TIME AND FRUSTRATION,JUST PUT ALL YOUR VALUBLES OUT ON THE STREET,GO ON VACATION RELAX,KNOWING THAT NOTHING WILL BE THERE WHEN YOU RETURN,
BECAUSE THE HARTFORD HAS BACKED THE THIEF AND YOUR THE BAD GUY.THEY WON'T EVEN LISTEN TO YOUR STORY BUT THEY WILL LISTEN TO THE THIEF AND WHEN ALL THAT YOU SAID IN A COURT OF LAW COMES TRUE YOU STILL GET NOTHING AND THE THIEF CONTINUES,TO THIS DAY."
2008-05-14 17:55:38 EST
"price goes up at every renewal"
2008-05-06 19:37:06 EST
"Same story--rates go up, like 1200, then 1500, then 2500! So I got back with them via online for 861, now 1118, so I'm quitting after 20 years and will prob try Electric Ins., also online. "
2008-05-07 16:49:30 EST
"Hartford is a terrible auto insurance company. I was short on money and a representative told me that if I called at least 24hours ahead of my payment due date that I could change my payment date if needed. The next month after that I ended up having to call coincidentally a day ahead and they told me I couldn't do that and that they weren't responisble for what the person told me on the phone a month before. I asked them if they were hiring, and informed them I wanted a job where I didn't have to be held accountable for what I say to people on the phone. They are liars and don't care about their customers in the least bit. I refused to pay them for the last month of insurance coverage because instead of notifying me over the phone that they were cancelling my policy they sent a letter to me which I got out of my mailbox the day before chrismas because my roomate lost our mailbox key. Merry Christmas to me from the Hartford! They now have a collection agency hounding me for the last month I owe them for. I'll just make sure I take my time to get it to them like they took their time to tell me they were cancelling my policy for a simple late payment. I don't reccomend them to anyone, they will lie to you, and then they don't want to be held accountable for what they say."
2008-05-08 02:32:37 EST
"Rate for my car and house increased for no reason, 0 accidents 0 tickets. I ask why they told me it they raised it because I drove more miles on my vehicel this year then last year so they must charge you by the mile, first time I heard that one. Got quotes from other insurances and my house insurance was double at Hartford I questioned Hartford why double,they said prices of housing were higher this year. I said you got to be kidding what country are you talking about because in the US the housing market is way down, they did not try to negotiate - Loosing my business."
2008-05-08 17:16:14 EST
"Consumer Alert!!!
STAY AWAY FROM THIS COMPANY!!
They advertise all over the place and have AARP backing them up. I'm in the process of dropping them and my AARP membership!! The worse company I have ever dealt with. Miserable experience. Do not do any business with this company."
2008-05-09 14:57:31 EST
"Surprised to read others comments. I've had Hartford for many years and have received only EXCELLENT customer service and promptness on handling claims. I've had homeowner's and auto with them. I recently got a business policy with them because they provided the best rate when I went through an independent agent. Although if I had bought a policy directly from them for the business it would have been much higher, something I just don't understand. "
2008-05-15 01:37:32 EST
"AARP and Hartford ins cancelled my homeowners ins because my house is for sale and temporarily vacant.
I'm a 79 year old widow with lupus and I'm unable to care for my house or expend the energy to get new quotes and policies.
This is a dispicable company taking advantage of physically disabled people and should be avoided by everyone."
2008-05-20 11:49:52 EST
"I have had two accidents, since being with Hartford. Neither was my fault and the other companies reimbursed all the expenses. The first accident was a nightmare. Customer service was horrible-rude and inept people. Really wanted to quit them and would never have reccommended them to anyone. I wrote a letter and received an apology. The most recent accident went really well in every aspect, so I really have a hard time deciding how I feel about the company. I hope they have made permanent improvements, but after reading some of the other complaints it's chancy. They did raise my rates this year saying it was a general increase in NY - don't know about that. Be careful. I think all insurance companies are crooked and there is no one to help you out. The State insurance Dept that is supposed to help you can't be bothered and sides witht he insurance companies."
2008-05-20 21:16:19 EST
"My roof was leaing due to severe storms in the area I live. I contacted the insurance compand and the appraser after his inspection stated that the damage was fair ware and tear. This roof is only 15 years old and I have had it repaired several to wind storms. Now the roof is leaking and and has caused damage to the interior of my hme, they are going to repair the interior but not the exterior which caused the problem. I would not recommend the Hartford to my friends or enemonys. I will recommend to AARP that they stop indorsing this company."
2008-05-25 20:24:53 EST
"Initial rate was good. Now 1 year later a rate increase of 35% NO accidents or violations. Explanation: Too many accidents in my state and medical bills are higher!!! CHANGE YOUR TV ADS, AARP!!!! Will find a company that appreciates safe drivers!!!"
2008-06-05 20:49:57 EST
"fair,except rates go up every year and i like that they offer one year policies "
2008-06-09 17:30:14 EST
"We have had AARP / The Hartford coverage for more than 9 years. We recently did a cross-country move, and our "new" policy with exactly the same coverage is $800 more than our previous policy with Hartford. With all the confusion in the move, I figured it was best to just stick with them. I've been shopping around, and Hartford Auto coverage in Florida is outrageously expensive compared other nationally known companies. The quotes I have are $800-$1200 a year less. Hartford's excuse to me was that the "state" set the insurance rates. Um, then why are the others with the same coverage less expensive? "
2008-06-10 11:52:50 EST
"The Hartford slips a Notice of Adverse Action endorsement in each policy claiming a poor credit score even when none exists. This allows Hartford to falsely justify any bigger premiums they decide w/o cause. Hartford has designed its own secret insurance score, not any standard credit bureau measurement score, which Hartford used to set rates for policyholders. No one should trust Hartford to do this honestly. "
2008-06-13 19:53:32 EST
"Hartford has outragous fees, nickle and dime. Poor comunications. I will go elsewher plus a list a mile long of unhappy customers. BEWARE!!!!!!!!!!!!!!
Insurance rates tripled two years ago, only because they said it was their new policy.
I have NEVER had a claim, and have a credit score of 790.
They will not accept credit cards for payment. No service from local rep. They have adopted policies from NBNA bank when they merged. "
2008-06-24 14:09:42 EST
"Don't be surprised if Claim is denied! Forces you to take to next level. nuff said........"
2008-06-29 06:44:08 EST
"My credit report shows an 800+ credit score; however Hartford is charging extra for my "adverse" credit report. They state I'm using credit limits on revolving credit cards, I use only one credit card and I always pay my bill in full.
So, what's the excuse for charging extra for someone with an excellent credit report? To top things off, my husband, a banker, checked to see if they really ran a credit report on us - no report was ever run! "
2008-07-02 06:20:19 EST
"I had hartford for 10 years and they use to be inexpensive 80.00 or so a month for full coverage for 2 vehicles. Had a incident where a bunch of medal parts fell off a truck and hit me everywhere they sent me to their body shop and solved every thing in a timly manner but .......eventually every year my cost went up untill finally I did not want to pay 260.00 a month. Shoped arround and I am back down to 84.00 with Geico.That is 2112.00 a year savings basicly a vacation."
2008-07-12 17:40:38 EST
"Satisfied claim, then dropped my homeowners because I was late paying for my renewal this year because I was very sick (have colon cancer)...after 12 years of being with them I thought this was disgusting."
2008-07-17 20:32:06 EST
"Renewal was for an 60% increase from last year over $800 more, going to discontinue, got better quotes from several other companys."
2008-08-06 13:01:08 EST
"The Hartford is a ripoff. I was over-paying so I switched to ALLSTATE, saving over $600 a yr. Hartford then sent me a BILL 6 weeks later for $88, claiming it was an "early cancellation fee". Since they won't waive the "fee" and aren't worth damaging my credit, I will pay them in tiny increments, maybe, $5 a month...or less! They're bottom-feeding scum-suckers! "
2008-08-06 18:45:26 EST
"they run off their top staff and keep uneducated individuals to pay them less money and to cut costs. they dont pay claims to cut costs. very diverse, untrained, military driven, set up to fail. i would never recommend this company to anyone. also on another note, they will probably go under after their aarp contract expires because they put all their eggs into one basket, instead of buying other books of business. this company is 85 or 90% focused on their aarp client, which when they pass away, the life insurance policys will go through the roof and will get bought out by a bigger fish than this old fire company."
2008-08-19 20:04:44 EST
"We have Hartford Insurance through AARP. We have had no problems with them relating to car claims. We have not had to place any home owner claims. I was surprised to see how low others rated the company."
2008-08-23 05:44:14 EST
"The company I work for used the Hartford for workman's comp. I was injured in May 2006 when I was dropped about 12 to 15 ft from a piece of equipment at no fault of my own. My injuries required surgery where my ankle and leg were screwed back together, had external pins in my leg for 3mo and a slow recovery that almost required more surgery. I was off work for a total of 8mo. Now it being Aug 2008 I have yet to receive a settlement. They will not return calls, and from everything Ive read about service to others its hard to believe they are still in business"
2008-08-26 06:26:09 EST
"They tripled my premium do to a false credit report"
2008-09-20 22:59:49 EST
"I can't understand the investment practices of AIG, to be one of the largest Insurers and now fall. Looks like a little speculative investment has jeopardized this company I am moving my policies, why pay for insurance you may not have tomorrow............"
2008-09-15 17:32:40 EST
"I was in a car accident where I was not at fault. The other party filed a $50,000 claim against Hartford, which they paid. Hartford has eye-witness reports saying the other party was at fault, but they paid the plaintiff anyway, probably to avoid the expense of going to court. So guess what, my rates went up, as probably a few other clients of Hartford, to pay the $50,000. Unfair!!"
2008-09-18 20:47:39 EST
"I talked to at least 6 different phone reps from the Hartford about accessing my funds which they were in control of. I was told by every single one that I could guarantee on the funds being transferred to me after I had left my place of employment.
I quit, filed the paperwork and moved abroad to continue my education. These funds were completely essential to my being able to afford this.
With out any attempt at contacting me, the Hartford sent all my funds back to my employer as I missed my 2 year mark by 3 DAYS!
I am now abroad with 25% of my budget taken away and they have done absolutely nothing.
DO NOT USE THIS COMPANY!"
2008-09-26 17:08:39 EST
"NOT WRITING NEW POLICIES"
2008-10-07 07:56:22 EST
"My main concern was that they did not offer me a car rental until the second week after
the accident. Otherwise they were very fast
in handling my claim."
2008-10-08 19:47:40 EST
"They are liars"
2008-10-09 00:59:38 EST
"the way i was treated and the way my claims were handled and the shafting that they are trying too put too me is unreal and has me speachless right now!"
2008-10-14 18:30:52 EST
"I just got my renewal in the mail, I could not believe it, they increased my policy by $450.00, and I have never had an accident or claim. I called and they told me it was an increase across the board in the state of Nevada, now as I read this board I see it is not true. I understand an increase but by $450.00, NO WAY, I am going to search around"
2008-10-16 13:24:39 EST
"Can't even get your policy information correct. names wrong address wrong etc. after 12 years with them they tripled my premium for no apparent reason and when I asked why they said that is just the way it is. NO MORE"
2008-10-17 09:11:45 EST
"Your credit reporting agency put my Grandson as a resident of my household when he lives in his own home and ownes his own auto"
2008-10-21 12:04:40 EST
"Solid as a rock. Forget about the bad quarter. Stuff happens. It was here yesterday; it is here today; it will be here tomorrow"
2008-10-22 18:55:17 EST
"this is the most uncompetent company i have ever dealt with.... they have cost me my home, overpayment pay backs due to THEIR ERRORS>.... have had 4-5 case workers in the time i have been on long term disability.... very hard to work with lie to you,, company is very deceatful...... NEVER WOULD RECOMMEND if they are doing this all to me how many others are they taking advantage of???????????????? and they are the company recommended by AARP for some of their coverage...????????? watch out they will STEAL YOU BLIND>>>>>>>>>>>>>>>> have cost me about 30,000 all together..... plus emotional problems due to all their errors... "
2008-10-29 10:51:36 EST
"Will raise your rates mercilessly under guise of credit reports. My credit score was 713 when they jacked my rate by $600 per year. Be very careful of 10% termination fee."
2008-10-28 08:05:37 EST
"After not being able to even get 1 claim processed, we tried to cancel our policies - it has taken over 2 YEARS and they have not refunded any of the fees they took from our bank account AFTER THE POLICIES WERE CANCELED!
DO NOT USE THIS COMPANY!!!"
2008-11-05 16:10:34 EST
"Disability Insurance - Process is extremly slow. "
2008-11-09 23:57:01 EST
"Claim service very rude- did not do a good appraisal could not contact claim adjuster. he yelled at me on phone- told us what to do to get adjusted claim money then lied to us and said he did not say that. it was horrible."
2008-11-11 15:59:17 EST
"Their adjusters lie and refuse services that should be covered they don't pay fees mandated by states and if you enjoy going to court repeatedly this is the company for you."
2008-11-22 13:03:58 EST
"Hartford Disability Insurance is an absolute farce. I worked for Walmart for 22 years and filed claim for disability. They declined the claim without even performing a medical review. They lied about the their medical review process and distorted statements by my doctors. I subsequently found four other long term Walmart employees who had the same experience and all had their claims denied.
Under no circumstances should Hartford ever be trusted to pay a claim. "
2008-11-23 13:43:11 EST
"Never had ticket or a claim on either auto or homeowners policy for eight years, yet saw my rates steadily climb beyond other carriers. Found out the hard way they charge 10% cancellation fee. I went through AARP, but will now inform AARP they are reccomending a crooked and deceitful outfit."
2008-12-03 09:46:32 EST
"I fortunately never had to file a claim for my small business insurance, but decided not to renew after one year because I didn't have the business anymore. Hartford automatically renewed my insurance (I never agreed to this) and started sending me bills. When I contacted my agent about it, he said he'd take care of it. A few weeks ago, I got a $134 bill for a cancellation fee and late fee. I immediately sent my agent another e-mail asking him why and requesting that he fix it, which he never responded to. I never even signed up to renew this insurance! They are FRAUDS--don't do business with them!"
2008-12-14 13:29:27 EST
"I never filed a claim for anything, but my rates keep going up $100-200 each year. I'm switching to another company!"
2008-12-16 16:21:06 EST
"Very happy with the quality and value."
2009-01-07 17:29:39 EST
"Hartford has raised my homeowners insurance 68% in the past two years."
2009-01-07 12:35:21 EST
"8 years, no claims, cars 4&5 years old, rates keep going up. Will save nearly $300 by switching.
"
2008-12-26 15:51:24 EST
"Insured by Hartford for over 20 years and in that time I submitted one thief claim and one shingle claim, had to fight with them on both. Now being dropped because shingles, new shingles in 2001, looks bad from street. "
2008-12-29 17:52:52 EST
"Never a claim in 5 years, either home or auto----they cancelled my auto because of a clerical error on their part, so I checked into insurance from another company. They were able to lower my auto by 15% and my homeowners decreased by almost $1000 per year for the same coverage! As a writer working in conjunction with various Internet publishers, I intend to write an article and distribute it to well over 300,000 people. This kind of business practice is simply akin to white collar crime. Especially as they advertise to retired folks, many of whom are on fixed incomes. Shame on AARP and the Hartford Group."
2009-01-12 22:44:31 EST
"Homeowners Policy - Called after a fire and had to insist that an adjuster come out that day.
Auto Policy - Someone hit me in a parking lot (major damage). I did not file a claim because other driver's insurance paid. They raised my rates because I was involved in an accident."
2009-01-12 22:04:25 EST
"It closed the file on me without informing me, kept my deductable after turning down a settlement offer from 3rd party. It took 3 years to get my deductable back."
2009-01-13 13:08:26 EST
"Has taken 6 mos. and still not settled on Life Policy. Get a different person and different answer every time I call them. Will not let me speak with the Adjuster that is handleing the Case. All I've heard for 6 mos. now is be patient, it's being reviewed and etc..."
2009-01-14 15:18:35 EST
"I ran into a deer and my 1998 Pontiac Bonneville SSei was totaled. Rather than comparing my model car it was compared to the SE and claimed no SSei models could be found in my area of the same milage, year etc. But I found some and presented them and then it was said they were dealer sales rather than private. The claim agent indicates there are sums allowed to make up the difference in comparison to a cheaper auto but the allowances are not representative of the real differences. He also indicates the value of my car would be want a dealer allowed for a trade in. I thnk I am badly ripped off."
2009-01-20 21:52:02 EST
"THEY DO NOT CARE ABOUT THEIR CUSTOMERS! the did not pay 1 cent when i had approx $70k worth of personal property loss, business interuption loss. I had all the proper insurance and they BLEW ME OFF. my lawyer has sued them for BAD FAITH and CONSUMER FRAUD, and been strggling to survive after carrying HARTFORDS BILLS for almost 3 years. they should be out of business and anyone that would work for such a company are losers."
2009-01-26 21:32:05 EST
"This company practices medicine without a license and has refused medical treatment advised by the highest rated specialist in the state and went on to order physical therapy against the advise from my specialist regardless of my personal health."
2009-02-04 15:18:30 EST
"The agent they got don't keep their word on what they said they will do.
"
2009-02-11 11:58:47 EST
"Clean driving record, high FICO score, no accidents or claims, and they repatedly raise my rates fraudulently. They overcharged me when my son was on my policy before he finished college, they overcharged hundreds of thousands based on their distorted, inaccurate interpretations of their credit reports, and finally, doubled the policy costs to people involved in a class action to retaliate. They should be put out of business."
2009-02-24 09:10:50 EST
"They have raised the rates 3 times in a row.I didnt ask why the first time,the second time they said I was driving too much.I ask how much I was suspose to drive and they didnt know.The third raise they could not tell me why.For 3 years they put out a credit base score with so called problems with my credit.All 3 years were the same reasons.My FICO score is 784,I have not had a morgage for 20 years.If they wanted to det rid of me they accomplished their goal."
2009-02-17 18:09:28 EST
"Hartford sent a letter saying they would send an inspector to take a picture of our property from the street, however someone entered our property without permission and took fifteen pictures over an acre of our property. We were mailed these pictures with demands that we make small repairs or our policy might not be renewed.
Also, we were given a higher rate the second year because of a bad credit score, which we do not have.
"
2009-02-23 20:02:57 EST
"no matter what you do they always find a way to increase your rate"
2009-02-22 00:07:16 EST
"Very dishonest slow paying"
2009-02-23 12:43:02 EST
"We've had Hartford insuring our house for literally half a century. We got a letter in the mail saying they're dumping us! We haven't even filed any claims in that time! I would NEVER EVER recommend this firm to anyone. They lose $2 billion last year and are now dumping faithful long-time customers. "
2009-02-24 18:45:28 EST
"They have the best rates. ."
2009-02-25 00:32:14 EST
"Premiums increase more than 10% each year."
2009-03-03 16:42:41 EST
"I was injured at work when I fell on ice and broke my ankle. From the onset, I began receiving antagonistic phone calls questioning my workman comp. claim. They did not pay in a timely manner, attempted to say the injury was due to my own carelessness, and were incredibly unprofessional in manner and decorum. Know you are in for a headache when dealing with any of their "claim profesionals". Beware!"
2009-03-13 21:37:11 EST
"I have had Hartford since March, 2004 and I am very pleased with them. I had 2 claims on my rent property and 1 on my auto from hail damage in 2005 and in 2007 I had a claim when something very big hit my windshield driving down the freeway. Both times I was extremely pleased at how fast they worked and the fair damage prices they gave me. I don't know if the unsatisfied customers had bad agents or what. The only reason I answered the question if I would renew my policies, I put "probably" because currently I am checking about reducing my premiums and still get as good a company as Hartford. Texas insurance premiums are very high.
"
2009-03-13 14:24:52 EST
"extremely satisfied with the settlement covering a chargeable accident,however,the company's policy is to increase premiums for three years running------"
2009-03-15 16:18:58 EST
"service is awful.....too much voice mail ...not enough knowledge especially in AARP..they are not smart people"
2009-04-02 21:03:13 EST
"They have over-insured my house by at least 80%. When I complain and said there is no way my home is worth that much they said theeir appraiser type person said so...
"
2009-04-10 12:10:49 EST
"Would not replace roof after storm damage even with replacement cost rider. Would only replace a few shingles that did not match on a 10 year old roof."
2009-04-14 18:09:15 EST
"Just BEWARE - shame on AARP for recommending this company. It's called bulk insurance and yes the rates are somewhat cheaper but the headaches in the long run will not be worth the aggravation. As a retired risk manager I should have done my home work better. The bulk call centers is a good clue and these people are so rude, I to am being cancelled for not receiving an application in the mail to get back to them - yet they have been yanking out my insurance payment. No advance warning, no emails, even it they would have an automated calling system advising of problems just to avoid cancellation. But I can guarantee higher management sleeps well at night. Where does regulations come into play here. I just learned of this website and just made me sick to my stomach reading the horror stories. Thats it for me. "
2009-04-20 19:20:13 EST
"Took over a month to get them to come through with the coverage we were promised with our auto policy."
2009-04-25 12:46:25 EST
"They lied to me, and finally admitted that the Attorney General of Washington State, when i took the issues there... NEVER BUY FROM HARTFORD"
2009-04-25 13:13:48 EST
"After 30 years of holding a homeowners policy with this company and always paying on time, I had occasion to file my first claim.
During a yearly furnace cleaning, the maintainence man neglected to latch the furnace door closed once he was done. Once the furnace heated up, the door opened and dark, sooty smoke filled the entire house, coating every square inch of surface.
The Hartford sent out its contracted cleaning company (Its choice, not mine) who managed to cause 6X the total of financial damage to the house due to the smoke alone.
Rather than subregate, which I believe the law requires it to do, to seek reimbursement from the oil company firstly, and their own appointed cleaning company secondly, the Hartford dropped me, stating that my furnace was faulty!! "
2009-05-09 17:26:30 EST
"they made up some bogus reason to cancel my policy
when i realized just how insane they were i went online and researched them
went to the NJ Atty Generals website amd discovered that they had the highest verified complaint rate of any auto insurance co reported out of about 30 ins cos
stay away
they suck!"
2009-05-08 08:46:51 EST
"After having equipmement insurance for 2 weeks, we cancelled due to our lack of funds/economy. Hartford still insists that we owe for the 9 month policy even acknowledging that WE cancelled it. And after trying to work with them to resolve the matter, no results and now we are in collections for it."
2009-05-18 19:13:10 EST
"If you cancel a policy they will try to charge you with a 10% penalty on whole policy amount."
2009-05-21 10:06:03 EST
"Hassle free auto insurance"
2009-05-31 13:31:17 EST
"I have an auto policy, 2 cars, and a renters policy with The Hartford. Ar first they were great; good rates, etc. Then I had to file a claim on my renters insurance policy. Our adjuster did not come out for 5 days after we initially spoke to him. He does not answer his phone, does not return phone calls, and did not turn our property claims list into the "research" department for two weeks after we faxed it to him. Our phone conversations with him were horrible; he was very short and dismissive. he would try to get you off the phone as quickly as possible, i.e. he would say "I submitted the property claims and I will call you when they are done..OK, bye." I am currently shopping around for other insurance companie and I will not be sticking around until my current policy expires."
2009-06-03 16:26:33 EST
"After having a total loss house fire and dealing with The Hartford for 6 years to get payments I can say this:
- You’ll need to get the Georgia Insurance Commissioner involved with your claim in order to get your original house loan paid off. They took over 3 months to pay it off. Note, they would not return my phone calls until I got the Georgia Insurance Commissioner involved.
- They repeatedly lost my internal contents claims receipts, and required me to resend them at least three times. Often it would take them more than two months to pay contents claims off.
- You can count on them to be very sarcastic and disrespectful when you start talking about rebuilding your home. I suggest tape recording your conversations, that changed their tone quickly.
- They will argue over the rebuild cost of your home even when you have multiple estimates from reputable builders. There again, the Georgia Insurance Commissioner office helped a lot on this issue too.
All in all, I would NOT recommend The Hartford period!
Take plenty detailed notes if you have a serious insurance claim, because the Insurance Commissioners Office can really help you out when the Insurance company is not following their own documented policy.
"
2009-06-16 14:09:06 EST
"Costly premiums"
2009-06-20 08:55:06 EST
"I have a policy with the Hartford under AARP. Lightning hit a tree in my yard twice within one week. They paid the claim swiftly and promptly but at renewal my policy went up over $270 per year. When I asked why- they said "cost of replacement value of property went up" - couldnt believe that and called back several more times. Finally someone said "You filed a claim", it will go up for 3 years. Once it goes up - it never comes down. Good service but dont think I will renew."
2009-06-23 12:28:59 EST
"This company will do anything to keep from paying a claim. After years of being with them and having no claims, our roof was damaged during a wind storm. Dozens of homes in our neighborhood suffered the same damage and their insurance companies have replaced their roofs. Not the Hartford. They sent out an adjustor who actually insinuated that WE DAMAGED OUR OWN ROOF ON PURPOSE to get a new one!! The adjustor was rude, arrogant and condesending. We are still fighting with them after all this time. They try to bully you and intimidate you and will do anything to keep from paying a claim. I am done with this bunch of crooks."
2009-06-25 10:29:42 EST
"I have not had to file a claim, but in two separate auto accidents when we were rear-ended they were very prompt at coming out to make sure we were okay and willing to pay if the other party was not insured."
2009-07-07 14:31:47 EST
"I changed my homeowners insurance as well as my automobile insurance to Hartford a little less than a year ago because of a considerable savings in premium. My roof had been replaced about a year prior to that due to hail damage. Three months ago my relatively new roof was damaged again by hail. When I looked at the roof it looked fine to me but I had a roofing company come out and they said it needed replacing. My initial thought was that the roofing company was trying to create business for itself so I called Hartford. They sent an appraisor out and he confirmed the roof needed replacing. The estimate from hartford was within a few dollars of the estimate from the roofing company and after the work was done Hartford paid the amount indicated by the roofing company.
I am very satisfied with this company. "
2009-07-28 13:29:18 EST
"I have been with Hartford for over 5 years, and never had a claim. I recently found I could save over $500.00 dollars a year and switched to GEICO. When I canceled, Hartford billed me an additional $185.00 dollars to cancel my auto insurance. They gave me a variety of bogus excuses. They basically blackmailed me by the fact that they could affect my good credit rating if I did not pay. Interestingly they did not feel the need to charge me to cancel my homeowners insurance. These guys are pirates. I wonder how they would have handled a claim."
2009-07-15 00:26:00 EST
"Hartford wants your money for premiums but do not want to pay when you are disabled. They want you to fight them for every penny they pay you. This adds stress to you which adds more pain to your already injured body. They make it where you have to find an attorney to appeal every decision. They are like vultures waiting for you to just lay down and go away or be eaten up by their mass of politically driven attorneys."
2009-07-27 11:43:59 EST
"The day before a holiday, I was rear-ended by a senile 90-year-old who had obtained Hartford insurance through AARP. Hartford would not provide transportation until they had established fault by speaking to the driver, even though she was not cognigent.
Despite being provided the police report number, officer name & phone etc. they dithered around until it was time for them to leave for the holidays, leaving me without transportation during a 4-day weekend."
2009-07-31 13:44:49 EST
"Their premiums are cheap to begin with, but their customer service is horrible. I had a miner fender bender between my car and a stationary pole and they upped my premium from $648 to $1,062 stating I was a bad driver. I have not had a ticket in over 30 years, and the last time I had an accident with another car was when I was rear ended sitting at a light! I wrote to complain, and all I got in return was another form letter."
2009-08-01 12:22:58 EST
"We filed a claim for water damage to our house, they were very fair and prompt in settling the claim - absolutely no complaints. However, we are now switching to save money on premiums."
2009-07-30 01:07:54 EST
"Over the past 20yrs we have had auto claims of a open door damaged, windshield broken, car stolen, rear ended, three times, minor fender bender(partial at-fault), four towing claims. On the house a burglary, new roof re hail damage, lost item at cleaners and a $600 wind damage claim. ALL claims were handled fairly and swiftly. Communication and problem solving excellent. Could not have ask for better service. Auto rates are still very competitive however homeowners rate seems very high. The policy is guaranteed renewable. Yea Hartford."
2009-08-08 18:30:21 EST
"large rate increase after one year"
2009-08-15 19:34:17 EST
"First claim in 31 years of business. Adjuster
did not show for three days. Set appointment to meet on thursday 10AM. Adjuster showed on wednesday, when we were not there. Thought we had chosen a quality company to protect our business and future. Thousands of dollars WASTED !!! "
2009-08-19 04:33:20 EST
"Roof has leaked 6 times since the Sept storm. The insurance company only agrees to minimal damage of 900.00. Had it repaired and it still leaks. Will not renew with the Hartford."
2009-08-19 10:36:27 EST
"Watch for rate increases by region they pick the areas they want to be competive in based their risk factor "low risk low prices, High risk high prices". if you need insurance and are in a high risk area ( Large Metro area )
Do not call them.
"
2009-08-19 11:13:45 EST
"My husband is a sole-proprietor contractor. We renewed our policy in plenty of time. They admitted that they forgot to send it into our state licensing database. Therefore we were unknowingly working without insurance for two weeks, possibly losing jobs if customers looked it up. We had to pay the state a fee to re-enlist and Hartford refused to reimburse us after saying they would. "
2009-08-19 11:56:56 EST
"Hartford has raised the value of the home every year and refused to revaluate the home despite the lack of a cost of living increase last year. Currently their valuation is about 25% greater than the home is worth."
2009-08-25 10:47:40 EST
"After a fire in my condo complex, it took 5 days after I notified Hartford for them to send an adjuster. I have had to call intrepidly just to be sure that my claim was even in their files. They seem to be only functioning to trim their payouts!"
2009-09-11 17:09:43 EST
"I recently moved to another state and had to call three times to get the information on both home and cars recorded correctly. If an insurance company cannot get the details right, then I will not trust my homes and cars to it."
2009-09-11 18:48:45 EST
"denied claim after a business fire that was claarly not arson, claim was denied anyway, friend lost his business and income and is now having to pay for an attorney to try to collect. This company ruins lives!!!!"
2009-09-16 17:02:29 EST
"A "computer glitch" deleted our policy from their system and we were never informed!"
2009-09-29 14:55:19 EST
"Too expensive"
2009-10-21 22:49:31 EST
"Rates are 400.00 more than GEICO for the same policy coverage"
2009-10-22 23:58:50 EST
"This company has been more than fair with me bue they are quite expensive."
2009-10-23 16:55:21 EST
"Hartford insurance advertises that they will not drop you. But they will increase your rates. My wife and I have had two windshield claims in 11 years, no other claims. My wife did a rolling stop which resulted in a ticket. It was her only traffic violation in 44 years of driving. I have had none in 11 years that we have been with Hartford. Hartford raised our annual premiums (a surcharge) over $200. The penalty will exist for 3 years. "
2009-10-23 17:15:06 EST
"Hartford will insure expensive cars but heaven help you if they handle a claim and they pay out over $500.00. This company will raise your annual premium to a new high. Definitely not a company you want to be insured with and have slightly better than average auto. "
2009-11-08 13:57:58 EST
"This company is totally a disgrace for what they put as significant to the seniors that they are servicing!! DISGRACE "
2009-11-12 13:48:26 EST
"My grandmother decided to get a policy after she found out her cancer had returned. She never would have taken out insurance if she thought it was just for accidental death. She passed way after 8 months and when my parents filed a claim they said it was not covered it was for accidental death. This company took advantage of my grandmother. She thought that she was getting everything ready for when she passed and they screwed her over. All the money she had given them. This company is a big FRAUD!!! Dont get there insurance."
2009-11-13 10:53:07 EST
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