Read Reviews From Your State

Mass Mutual Insurance Review

Mass Mutual Insurance Company Information

Customer Rating:
Rating: 3.056 Reviews Mass Mutual Insurance has received an average of 3.0 stars out of 5 based on 56 user reviews.

Company History:
Founded 1851, MassMutual ranks No. 90 in the 2007 Fortune 500. The Massachusetts Mutual Life Insurance Company, founded in 1851, is the lead company in a group of financial companies known collectively as the Massachusetts Mutual Financial Group. The group services more than 13 million clients by providing insurance products, asset accumulation and income management products and services. These include life insurance (traditional whole life, term, universal life, variable life, bank owned a..Read More

Lines of Insurance:
Long Term Care, Life, Disability

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY

Mass Mutual Insurance Satisfaction Survey

Overall, how satisfied are you, with Mass Mutual Insurance?


Contact Information for Mass Mutual Insurance

Company Contact Info:
Chairman/President   Stuart H. Reese
1295 State Street
Springfield, MA 01111-0001
(800) 767-1000

Mass Mutual Insurance Reviews and Customer Comments

"Dealing with Mass Mutual has been the worst experience of my life. Just when you need them they overwhelm you. They constantly want doctors reports from me even though they have releases. I am dealing with deep depression and bipolar disorder and they have done nothing but make my illness worse. When I go to my psychiatrist and other doctors they want me to have them fill out attending physician forms all the time my psychiatrist only gives me 15 minutes for god sakes leaving me no more time to care for myself. I wish I never bought the disability policy to begin with. I do not recommend them to anyone who does not want to be tortured. My doctors are getting fed up as well asking me didnt we just do one of these for you. Some are now refusing to comply telling me they have releases for this info if they want it."
Commented on 2013-05-05 09:51:26 EST
"Very conservative. Protects clients long term interest. "
Commented on 2012-05-25 06:37:38 EST
"I filed a claim for waiver of premium on my life insurance policies after a diagnosis of motor neuron disease. The claim was handled promptly and efficiently. As soon as the medical records were obtained from the treating physicians the claim was approved I received checks refunding the premiums I had paid since the date of disability with in a couple of days of being notified that my claims were approved.I was also informed that I could convert my term policy to a permanent whole life policy and all future premiums would be waived. MassMutual has been a pleasure to deal withand I highly recommend this company."
Commented on 2012-05-21 19:34:39 EST
"This is an extremely difficult company to deal with. We have spoken with multiple customer service agents to get information regarding our life policies.It seems that each agent gave us a different answer. They completely botched the closing and cash out of a life policy. It took weeks of time and hours on the phone to get their mistakes corrected and they still messed up the tax witholding. As a final gesture they sent a customer satisfaction survey that would not open. This has got got be the most confused company I have ever had to deal with."
Commented on 2012-05-19 22:38:05 EST
"I have a disability policy with MassMutual and unfortunately I was hit by a car and badly disabled. Mass Mutual has made it extremely difficult to collect on my policy. I also have a policy with Unum and they have been a pleasure. DO NOT USE MASS MUTUAL"
Commented on 2012-05-08 11:12:50 EST
View All Comments
View All Companies Reviewed
Huge Insurance Savings! Click to Get Free Quotes & Save Up To 60%
Get Auto Insurance Quotes from Top Companies:
Get Life Insurance Quotes from Top Companies:
Get Home Insurance Quotes from Top Companies:
Get Health Insurance Quotes from Top Companies:
Read Reviews From Your State
Hide