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Mass Mutual Insurance Review

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Mass Mutual Insurance Company Information

Customer Rating:
Rating: 3.061 Reviews Mass Mutual Insurance has received an average of 3.0 stars out of 5 based on 61 user reviews.

Company History:
Founded 1851, MassMutual ranks No. 90 in the 2007 Fortune 500. The Massachusetts Mutual Life Insurance Company, founded in 1851, is the lead company in a group of financial companies known collectively as the Massachusetts Mutual Financial Group. The group services more than 13 million clients by providing insurance products, asset accumulation and income management products and services. These include life insurance (traditional whole life, term, universal life, variable life, bank owned a..Read More

Lines of Insurance:
Long Term Care, Life, Disability

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY

Mass Mutual Insurance Satisfaction Survey

Overall, how satisfied are you, with Mass Mutual Insurance?


Contact Information for Mass Mutual Insurance

Company Contact Info:
Chairman/President   Stuart H. Reese
1295 State Street
Springfield, MA 01111-0001
(800) 767-1000

Mass Mutual Insurance Reviews and Customer Comments

"Whole life and I was scammed into taking another policy out on the first one. Well 30 years later the policy has a loan balance of 50k. Great investment. MAS MUTUAL SUCKS"
Commented on 2014-10-21 19:23:38 EST
"My first job provided a pension. Mass Mutual misspelled significant portion of address to confirm my annuity. I was lucky to receive the letter. It took 16 years to get my annuity certificate. Now that I am trying to collect they can not find my file. Every time I call their response time is 8 to 12 weeks. I get transferred back and forth. They are a joke"
Commented on 2014-10-18 22:20:16 EST
"Bizarre underwriting processes and very vague explanations. I did not like to find out that typically Mass Mutual life insurance is sold primarily through brokers as a "financial planning tool" i.e. the financial planners don't want to plan tax strategy they want to sell insurance that is expensive but will PAY for estate taxes. Interesting marketing approach but not one that is very ethical."
Commented on 2014-08-24 13:48:12 EST
"Their customer service is beyond bad as far as i am concerned. Their office operation is straight out of the 60's"
Commented on 2014-08-07 11:10:05 EST
"billing issues unresolved after 3 months"
Commented on 2014-08-01 22:44:02 EST
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