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Review: Mass Mutual Insurance |
Company Information
Company History: Founded 1851, MassMutual ranks No. 90 in the 2007 Fortune 500.
The Massachusetts Mutual Life Insurance Company, founded in 1851, is the lead company in a group of financial companies known collectively as the Massachusetts Mutual Financial Group. The group services more than 13 million clients by providing insurance products, asset accumulation and income management products and services. These include life insurance (traditional whole life, term, universal life, variable life, bank owned a ... |
Survey Results
Overall, how satisfied are you, with Mass Mutual Insurance?
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Contact Information
Company Contact Info:
Chairman/President Stuart H. Reese
1295 State Street
Springfield, MA 01111-0001
(800) 767-1000 |
Comments
"I bought disability insurance from MassMutual over twenty years ago. I had two major heart reconstructions leading to partial disability. While the process of getting approved for benefits was frustrating, the company honored my claim and has been very helpful since then. For example, because my condition will not change, they no longer required monthly reports from my M.D. In addition, they have been very helpful in answering questions about my benefits. I would recommend MassMutual to any friend."
2008-11-14 22:03:19 EST
"Sales and service have been done with the utmost in professionalism."
2008-07-23 09:39:51 EST
"I'm a dentist and have had their disability income policy for 7 years.
I have filed a disability claim with them and although the
waiting period from last day of work is 90 days , it has been five months and I still do not have a decision let alone payment, they've had all the necessary info and they just find ways of delaying it, last when i asked my claim adjuster for a deadline he yelled and said he could not give me one and it could be at least another month or longer and basically it takes as long as it takes. I have spoken to a well known insurance attorney and he told me he is familiar with Mass Mutual and they rutinely do this to their clients. They also have their own brokers that work for the company sell the policies and that agent made several gross misrepresentations during sale of the policy to me and several other colleagues at the time.
I have seen people recommending this company based on their financial strength, but that has nothing to do with handling of the claims, on fact the more you deny and delay claims the stronger you will end up being as an insurance company. Please do yourselves a favor and do not use this company."
2008-07-03 12:22:28 EST
"For over a year, the adjuster has held up the claim process, requesting documents and claiiming she never got them or else requiring updates or claiming that the documents sent were inadequate.
However, she would never explain why the documents were needed nor would ever state if other documentation could be provided in lieu of what she wanted.
As it is, our file is several hundreds of pages with no resolution in sight. "
2007-11-16 10:51:48 EST
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