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Mass Mutual Insurance Review

Mass Mutual Insurance Company Information

Customer Rating:
Rating: 3.060 Reviews Mass Mutual Insurance has received an average of 3.0 stars out of 5 based on 60 user reviews.

Company History:
Founded 1851, MassMutual ranks No. 90 in the 2007 Fortune 500. The Massachusetts Mutual Life Insurance Company, founded in 1851, is the lead company in a group of financial companies known collectively as the Massachusetts Mutual Financial Group. The group services more than 13 million clients by providing insurance products, asset accumulation and income management products and services. These include life insurance (traditional whole life, term, universal life, variable life, bank owned a..Read More

Lines of Insurance:
Long Term Care, Life, Disability

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY

Mass Mutual Insurance Satisfaction Survey

Overall, how satisfied are you, with Mass Mutual Insurance?


Contact Information for Mass Mutual Insurance

Company Contact Info:
Chairman/President   Stuart H. Reese
1295 State Street
Springfield, MA 01111-0001
(800) 767-1000

Mass Mutual Insurance Reviews and Customer Comments

"Bizarre underwriting processes and very vague explanations. I did not like to find out that typically Mass Mutual life insurance is sold primarily through brokers as a "financial planning tool" i.e. the financial planners don't want to plan tax strategy they want to sell insurance that is expensive but will PAY for estate taxes. Interesting marketing approach but not one that is very ethical."
Commented on 2014-08-24 13:48:12 EST
"Their customer service is beyond bad as far as i am concerned. Their office operation is straight out of the 60's"
Commented on 2014-08-07 11:10:05 EST
"billing issues unresolved after 3 months"
Commented on 2014-08-01 22:44:02 EST
"Dealing with Mass Mutual has been the worst experience of my life. Just when you need them they overwhelm you. They constantly want doctors reports from me even though they have releases. I am dealing with deep depression and bipolar disorder and they have done nothing but make my illness worse. When I go to my psychiatrist and other doctors they want me to have them fill out attending physician forms all the time my psychiatrist only gives me 15 minutes for god sakes leaving me no more time to care for myself. I wish I never bought the disability policy to begin with. I do not recommend them to anyone who does not want to be tortured. My doctors are getting fed up as well asking me didnt we just do one of these for you. Some are now refusing to comply telling me they have releases for this info if they want it."
Commented on 2013-05-05 09:51:26 EST
"Very conservative. Protects clients long term interest. "
Commented on 2012-05-25 06:37:38 EST
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