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GEICO Reviews and Customer Comments

These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"I requested a hypothetical quote to add my boyfriend to my policy for when we move in together next month. This was just a quote I was not looking to change my policy at this time. I just saw that they have added him to policy and the premium is higher than the quote they gave me. Now the quote was to add him as a driver and to add a vehicle. All they did was add him as a driver no vehicle included. So Why is the premium higher for just a driver than it is for a car as well. I called to tell them I did not authorize this and they said because I did not reply to the questionaire they automatically added him. I went back to the "questionaire" as they called it and it does not state anywhere that they would make the changes if I did not reply. They said they cannot cancel him because I stated he lived with me. However I said this was just a quote for when we moved in together. So they need me to provide proof that he does not live with me which we do not have he lives with family no bills in his name. And I have to provide proof that he has insurance. Well he does not have insurance at the moment because he does not have a car. We will be buying one and then getting insurance. Now my premium has over doubled and I will have to switch insurance companies just to get this fixed."
Commented on 2014-08-26 09:28:49 EST
" I have been with this company for 11 years. Recently added a driver to the policy about 2 months ago. Now need to remove driver from policy. What a joke they refused to remove the driver unless I can prove this driver does not live at this address or prove this driver has other insurance. This driver is my daughter she turned 18 and went nuts moved out of the house and I do not know where she is so therefore I cant provide an address. This is ridiculous I did not have to go through this to add her they were glad to take the money for teen driver.I have no option but to drop the whole policy which I will...I will find a company that respects and values their customers..GOOD BYE GEICO"
Commented on 2014-08-10 16:22:14 EST
"Don do it whatever u do"
Commented on 2014-07-24 20:50:41 EST
"Prompt with insurance claim and made life easy and always ready to accommodate any extra needs you require. Very good rate too."
Commented on 2014-07-17 12:17:37 EST
"When you wreck your car You don't have a choice through dealers to certify it with OEM parts. They will only pay for used/aftermarket parts. The adjuster is a complete jerk and unwilling to provide any details regarding the repair. Im in the middle of it with him and I really am dissatisfied with this company. Customer Service is great Adjuster is rude."
Commented on 2014-05-16 14:59:58 EST
"I've had GEICO for 10 years. I've had to deal with them for multiple claims and every time their service has been amazing. "
Commented on 2014-04-03 21:12:13 EST
"The customer services associates that I have been in contact with have been extremely unhelpful. They are very rude and lack any eager to care about you or your claim."
Commented on 2014-01-24 15:56:52 EST
"Upon discovery that my 19-year old son works for Domino's Pizza Geico not only dropped him from the insurance but ME as well. My record is good and I have had insurance in good standing for 26 years. When I contested they were adamant in refusing to insure me. I switched to another insurance and will never again consider Geico. "
Commented on 2013-10-16 14:43:31 EST
"Terrible customer service and condescending attitude with trained politeness no matter how upset and dissatisfied the customer is. They allowed an unauthorized applicant my adult son to ask for a quote on my policy while they were just hypothetically asking how much it would be to add him. They then added him without my permission and my policy rate went up 4x. They then wanted me to prove he did not live with me. Made me feel like a liar and angered me to the highest level. No apology no follow up phone calls. After providing the "proof" they had to be called and chased to find the email in which they said they cannot read the attachment why because they can't read Mac iOS files "Can you resend them in a format we can use". Look it is not my business to get into my son's personal affairs. Beware of switching to GEICO for the lower rate."
Commented on 2013-07-23 07:18:14 EST
"Be sure to read your policy terms and conditions and donot rely upon a Geico service representative to answer a coverage question accurately especially when it is specific to rental car or temporary auto coverage."
Commented on 2013-07-17 17:26:06 EST
"Great customer service"
Commented on 2013-07-12 12:28:39 EST
"Geico is the worst insurance company i have ever dealt with I cancelled my policy and a month later they took 500 out of my account and then took 3 weeks to give me my money back I ended up paying 60 in overdraft fees so basically it cost me 60 to cancel with them. There reps are completely incompetent to boot NEVER GO TO GEICO"
Commented on 2013-06-10 09:46:04 EST
"Had a gap in auto insurance at the time I called Geico. The gave me a fairly high quote because of the gap but said if I maintained insurance for a straight six months theyd give me a price cut. Well six months have passed and no break. Unethical company...... run from them."
Commented on 2013-03-29 21:00:53 EST
"Stay away from Geico The worst insurance company you can be with. I believe they have all that money for advertising because they don't pay out or pay out very low portions of actual claims. It took them a month to just get me a value on my totalled vehicle. The value they gave is a lowball value about 2000 less than the actual value. After going back and forth another 2 weeks they still stick to their value and now I have to go thru mediation or probably get a lawyer. Slow unprofessional unfair and all I can say is STAY AWAY"
Commented on 2013-02-23 13:25:54 EST
"I got rear ended at a high rate of speed by a drunk driver and my car was totaled because I was driving a vintage car that I had paid 5000.00 for they would only offer 500.00. I proved what I had paid for the car still no satisfaction. I got an attorney and he coaxed a few more dollars out of them. I dropped them before they could drop me. They claim to have a 97% satisfaction rate but after reading the feedback about them it looks more like 10% satisfaction. The only positives I see look like shill statements. Is anyone happy with those jerks? "
Commented on 2013-02-18 03:50:18 EST
"I Hit a 18 wheeler tire on I-75 in the night and severely damaged my front end It was still drivable.Had to pay the 500.00 deductible but the work was done at a very good repair facility and I was satisfied with the way it was handled.It was a brand new car and it still looked brand new when repaired. I guess I did OK just hated paying the deductible. "
Commented on 2013-01-18 16:01:15 EST
"Steered me to a collision repair shop doing shoddy work and treated my car like crap. It took 6 visits after they released the car to get everything right."
Commented on 2013-01-11 13:26:48 EST
"I had a legitimate claim that they refused to honor .I called better Business Bureau and canceled my full coverage insurance with Geico immediately and learned my lesson not to deal with this company ever again"
Commented on 2012-12-10 04:55:49 EST
"To Lazy to do any work-since both parties were covered by GEICO they decided to do 50/50 responsibility even though it was clearly not the case"
Commented on 2012-11-28 11:28:37 EST
"My experience with the insurance adjuster was disappointing because he did not get to me in a timely manner. "
Commented on 2012-09-29 15:10:56 EST
"A in my books was short on money one month and they told me no problem they would take the payment next pay check Quick in the claims department. no problems been with them over a 1 year Love geico. "
Commented on 2012-09-20 00:18:29 EST
"Had a new car that was in an accident and total loss after one month. Found a car comparable to mine and they refused to pay what the car actually sold for. They shorted our payment more than 4000."
Commented on 2012-08-29 23:23:38 EST
"Have had one auto claim. Adjustment was very fair everyone was helpful. Payument of claim was somewhat slow but ok. They did not overly raise my ratedo to the claim. Would definitely recommend them."
Commented on 2012-08-10 12:52:02 EST
"Not only was the claims adjustor rude and expected me to memorize the 15 minute briefing on the procedure that GEICO uses right after I found my car stolen they will not pay for the first 48 hours of car rental when your vehicle is taken. More disturbing the adjustor said that a determination on what "SHE" would pay me would be made if the vehicle was not recovered indicating to me that if I was not compliant and accepting of her rudeness she would not give the value of my vehicle and that she had discretion on the value. Long story short my car was recovered 7 days after theft but I will never forgot the run in with this claims adjustor. I wish current or prospective customers the best of luck should your car be stolen. "
Commented on 2012-08-01 17:28:45 EST
"I have had insurance through GEICO since 1982. They have always been extremely customer-service oriented. They are availabele 24/7 365 days a year and there are never long wait times. To give you an example of their exceptional service I totaled my car at 300 p.m. on a Sunday afternoon and an adjuster handed me a check at 530 p.m. the next day. They are first-rate "
Commented on 2012-08-01 12:32:03 EST
"The adjuster was rude and lied about the claim process. Then only wanted to give me half of the total cost of damage. Would not work with the collision repair shop...the adjuster just kept lying to them."
Commented on 2012-07-30 10:02:39 EST
"It was my fault. I hit another vehicle in the back when they stopped suddenly to make a turn after realizing they were passing their street. There was no damage to their vehicle at all as we were driving very slowly. The other driver had no medical claims either. The only damage was to my right front bumper. I decided to file a claim and get it fixed. I had been with Geico for over six years and had a good driver discount. They gave me 585.00 to fix the bumper after removing the 250.00 deductible. THEN my rates soared 500 every six months for THREE years due to the accident. really? For a claim that cost them 585.00?"
Commented on 2012-07-22 12:52:51 EST
"Our car was stolen. GEICO has kept the car and not paid us out for 4 months and counting At this point they have kept our car longer than the thieves did. Worse yet they are implying we had something to do with the loss of the vehicle. ABSURD No matter what they offer in "savings" there is no savings when it comes to the headache family burden and loss of income these idiots have cause my family."
Commented on 2012-07-21 12:40:22 EST
"Moved from progressive feel so much better. The CSR that I talked to was very helpful. So far I give Geico a 10 out of 10"
Commented on 2012-06-19 01:55:25 EST
"Do not buy insurance from GEICO They are totally unethical and will do anything to not pay a claim. The adjusters continue to lie in order to deny a claiim. "
Commented on 2012-06-12 22:25:15 EST
"My claim has taken 3 weeks and still not finished. Every time its close they find another way to delay payment. Woutld NOT recommend GEICO to anyone."
Commented on 2012-06-06 19:24:54 EST
"Geico closed my claim before I was able to submit documentation. Geico raised my rates after an accident that was not my fault."
Commented on 2012-05-28 11:06:06 EST
"Insurance companies have dealt with policyholders unethically to maximizeprofits in the last few decades. Geico is a rare exception. thank you."
Commented on 2012-05-22 16:56:32 EST
"Geico has always been there for me at the times when they were needed"
Commented on 2012-05-21 09:14:09 EST
"When wanting to change the pay date by a few days they said my 6 months period would begin all over again at the beginning AND the price went up"
Commented on 2012-05-14 17:49:29 EST
"They send you letters to remind you of your insurance payments and then lock you out of your account so you cannot make them even though your insurance is still active."
Commented on 2012-04-11 11:36:04 EST
"had medical claim took years to get them to pay doc. bills I had bill collecters calling my house. they finally resolved it but it took alot of leg work on my part if your injured thats the last thing you need to deal with"
Commented on 2012-03-10 11:00:42 EST
"geico took care of the car rental arrangements all in one location"
Commented on 2012-03-08 21:36:03 EST
"They were great with the initial contact getting me to sign up. After that customer service deteriorated. "
Commented on 2012-03-08 14:51:57 EST
"the service is exelent"
Commented on 2012-03-07 19:16:50 EST
"The customer service at Geico is exemplary of how all customer service centers should work. I can get all of the information I need from the website but when I have questions I know that oi can give them a call and get prompt courteous and accurate service. "
Commented on 2012-03-05 15:05:30 EST
"Geico unjustifiably raises premiums to recoup expenses despite driving record."
Commented on 2012-03-05 13:57:52 EST
"I hit a tire that came off a semi truck. It was on the highway and completely unavoidable. But Geico claimed it was my fault and told me "it is the same as hitting a street pole or a wall." "
Commented on 2012-03-01 18:15:08 EST
"No matter how perfect your driving record or how few miles you drive they are going to increase the rates every year. I understand why so many drive without insurance. They are encouraged if not forced to do so. Thirty five years driving paramedic law enforcement officer and every time renewal comes around the premiums increase. It is quite the scam. Forced to carry it extorted on a yearly basis. It is not just GEICO. "
Commented on 2012-02-24 17:10:47 EST
"I have had Geico for over 12 years. I filed a claim once in 2004. The claim was paid out without any issues. I only wish Geico rates would be a little bit lower or they had a program similar to Allstate where one gets 100 discount every year you go without an accident. "
Commented on 2012-02-16 13:50:11 EST
"My car rolled into another car no damage to my car and two small chips from his cars bumper. He said he was hurt not possibleGieco paid him 875 and raised my premium 638 a year from 1136 a year to 1774. They also took away my good driver rateing. I had to keep calling them if I wanted to know what was happening with the claim they never called me. They refuse to let me see the information on the claim. I have been with them for 15 years and have paid them thousands of dollars and always thought they would be there for me. Wrong DO NOT BUY GIECO INSURANCE THEY WILL NOT BE THERE FOR YOU WHEN YOU NEED THEM I am a very good driver but now because of Gieco my rating has been down graded to C. "
Commented on 2012-01-18 13:06:43 EST
"Service is great. Rate is high. Yet you get what you pay for. "
Commented on 2012-01-16 19:06:39 EST
"My 79 year old father who had no license and wasnt on my insurance backed my truck up into a car and Geico paid it with no raise in my rates 6 months later i hit an animal with my car Geico paid for the tow and paid again to fix it. I have not had any problems with this company. Thanks Geico"
Commented on 2012-01-12 10:47:33 EST
"dont use this company. it is horrible. roadside assistance does not exist"
Commented on 2011-12-23 15:50:06 EST
"Geico bill was 327. I paid it in full and ended up with an 8 balance due. Their response is that I have a balance due because of the NJ PLIGA surcharge of 3. Where do they get 8 out of 3 due By the way the surcharge is legislated at 0.9 per annum of the net premium which on 327 would be 2.943 and not 3 or 8. Maybe I should have dealt with the Gecko....."
Commented on 2011-12-19 18:26:13 EST
"I have been with geico for over 5 years and only had to make 2 claims one in 2009 and one in 2011. Both times very friendly and helpful they take care of everything. But about 7 months after the 2011 accident they send me a letter saying that they are dropping me due to the two accidents Are you serious Isnt that what insurance is for. The first accident they didnt have to pay anything out. The second accident they had to pay 1600 dollars out which given how much I have paid them over 5 plus years that is pretty insignificant. Geico is good to you as long as you dont have an accident even friendly during claim but watch out because they will drop you in an instant. What angers me more is that I had a great rate with them now on my search for a new company the rates are sky high. Not happy at all."
Commented on 2011-12-10 05:00:40 EST
"Anytime I contact GEICO personnel I find them always friendly and very helpful with all of my questions and concerns. Thank you GEICO"
Commented on 2011-12-04 11:47:51 EST
"Gieco is cheap auto insurance - you get what you pay for and even more cut rate customer service. I had one accident that was not my fault and Geieco would not even give me advise on how to deal with the perpetrators insurance company. But it is the cheapest so if you need to drive and dont dont make a lot of money......just dont get in an accident."
Commented on 2011-12-04 11:29:58 EST
"Quick response. Paid us quickly. No complaints. Affordable premiums."
Commented on 2011-11-23 11:24:51 EST
"they do not provide an excess uninsured/underinsured umbrella. They also do not offer more than 500K in UIM coverage.As you know UIM is more important than the liability coverage... I hope they change that soon"
Commented on 2011-11-20 18:32:15 EST
"have had geico auto insurance for 23 years now.It seems they take the old customers for granted and go after new customers with discounts etc. My insurance have gone up every year and the auto insurance quotes that I am getting are less than half I pay Geico after all these years I might go ahead and divorce Geico just because they charge too much."
Commented on 2011-11-15 23:42:42 EST
"The best "
Commented on 2011-11-07 15:39:11 EST
"The best company but I am looking for cheaper rate."
Commented on 2011-11-07 08:14:44 EST
"Geico car insurance is fine. Their home partners Homesite was the worst experience of my life. They lost my paperwork twice. When a hail storm hit my house I needed 6 windows replaced they gave me 200 a window and when I got bids they refused to even listen to it. They said I needed a lawyer or to stop calling her. I asked to speak to the supervisor and his mailbox was full for two weeks straight."
Commented on 2011-11-06 20:06:30 EST
"Geico was wonderful. I hit a deer and they could not have been more helpful with the claim. They supplied me with rent a car all I had to do was go pick it up. They called to make sure I was ok. Handled everthing from start to finish. Their concern was for me. My car was totaled and I received a check promptly. "
Commented on 2011-10-31 13:07:18 EST
"I got into an accident it wasnt my fault it was a hit and run and i slid into the side rail. The lady handling my claim asked me so many questions in which I didnt understand or answer because 1 I hit my head in the accident and 2 Im in a ton of pain so thinking clearly is not possible."
Commented on 2011-10-31 12:36:25 EST
"We have been with Geico since February 1973. They have always been great to deal with."
Commented on 2011-10-24 09:19:34 EST
"I chose Geico Auto Insurance because Im a single 23 year old male. Which pretty much means Im screwed if I want affordable insurance. Even though I have good credit havent had a speeding ticket since I was sixteen and I have zero accidents. I recently bought a new car and I only had liability on my previous car It was only worth maybe 2500 but I had no idea how expensive full coverage was on a new car. Every Insurance company besides Geico wanted 1000-1300 for minimum coverage with a 250 down payment Geico was half of that without any down payment and triple the coverage. Now Ive heard they arent always the best to deal with when you do have to make a claim but luckily I havent needed that experience yet. "
Commented on 2011-10-22 08:09:14 EST
"VEry timely corteous informative supportive Good company"
Commented on 2011-10-18 23:58:29 EST
"This company will not take into account any additional but important information when reviewing claims and will only place liability based on technicalities in cases where liability should not be solely based on those technicalities."
Commented on 2011-10-18 13:50:50 EST
"An idiot crossed the yellow line and hit me and got a careless driving ticket. I was injured as I was thrown from my motorcycle. Now gieco denyed my claim due to the guilty person's story, which is not true. I have an attorney on it but it is sad Geico can disreguard the victim's story and belive the person that caused the accident, all to prevent a loss. Thumbs down for Geico."
Commented on 2011-10-18 08:21:41 EST
"Geico is great - I have been a customer for years and have had to make claims been in an accident etc. with no problems. They may be more expensive unsure but having them as insurance actually makes me feel insured."
Commented on 2011-10-13 16:10:57 EST
"I have GEICO insurance for my auto and Travelers for my home via GEICO. I have had very good success with them both in over 35 years."
Commented on 2011-10-01 13:20:16 EST
"Horrible company that does not investigate claims. "
Commented on 2011-09-23 11:47:47 EST
"No deal to multiple policies. Each policy is farmed out to a different underwriter. Impossible literally to call one company to manage all policies. Nearly impossible to figure out who actually is underwriting each separate policy. Also refused coverage of an accident b/c there was no police report. Clearly had coverage. "
Commented on 2011-09-13 14:14:06 EST
"The GEICO adjustor gave a very low estimate. I have front end damage he did not check under the hood. He said he wrote the damage he saw. His manner was very condescending and negative toned. The customer care I am receiving because I did not go with the collision center GEICO recommended is less that acceptable."
Commented on 2011-09-06 19:41:23 EST
"I have had Geico auto insurance for about 12 years now. They are wonderful. They are quick to pay if you have a claim and their staff are marvelous people. I would HIGHLY recommend them to anyone"
Commented on 2011-09-05 00:36:57 EST
"They do not get back to you. For claim or info change they say that someone will call you back to provide you with service but never do. they just take your money and give you the run around. you will be required to chase them around to get them to do their job. They are my insurance company not my child"
Commented on 2011-09-03 05:14:07 EST
"Our parked car was hit and totaled by a drunk driver. The other driver had AAA and we had some difficulty dealing with them. Geico reps we very nice and helpful told us not to worry about AAA. Geico paid us without hassle for the value of our car and took car of dealing with AAA for us. Hassle free. Well done."
Commented on 2011-08-31 21:31:08 EST
"too expensive"
Commented on 2011-06-29 16:06:20 EST
"Accident reported the driver that hit me was speeding following too closely and failed to yield the right of way. Geico is saying I am 75 at fault and the highway patrolman even said the other party would be found at fault 100 of the time. Run Forrest run from Geico. Mom always told me you get what you pay for."
Commented on 2011-06-28 14:58:47 EST
"My monthly costs went from 80 to 190 AFTER I signed the contract because THEY made an error in the application process. I had already quit my previous insurance by the time I found this out. If I had know this would have been the cost I wouldnt have joined. When I called the only way they were willing to reduce my costs was to reduce my benefits."
Commented on 2011-06-17 19:08:58 EST
"Geico rapidly handles your claim andgives you good service."
Commented on 2011-06-15 10:50:51 EST
"Filed three claims for auto damage. All claims were settledand repairs completed in under seven days.GEICO has a contracted auto repair facility near my home which they recommended but didnt insist I use. I gave the facility a try on the first claim and was completely satisfied with the quality of work so I had no problem returning their for the other two claims. "
Commented on 2011-06-02 16:11:11 EST
"They cancelled my policy after a minor fender bender, deemed not my fault, in of course a NO FAULT STATE!!! Horrible. The old adage remains true. You get what you pay for..... I paid for cheap insurance and I got cheap insurance... Why would you expect anything different? Something for nothing? What does a british lizard know about anything? "
Commented on 2011-05-25 06:55:17 EST
"Late billing has been a problem. Just received the magazine. What a waste of money. Is that what the increase in insurance rates is covering?"
Commented on 2011-05-16 23:32:35 EST
"I used to be insured by Geico and was hit from the rear while stopped at a stop sign. The person was uninsured. We had to hire an attorney to fight Geico and ended up not even getting medical covered. I hate Geico."
Commented on 2011-05-03 12:47:46 EST
"They dont spend money on claims, just commercials. Crappy home policy.. Not worth the savings"
Commented on 2011-04-03 10:34:48 EST
"Friendly and knowledgeable. Efficient at processing claims. Most people I dealt with were very responsive. "
Commented on 2011-03-26 04:54:50 EST
"Gecio might be low in cost if u have good credit, safe driver, and older.. But when it comes to settling ur claim they give u grief into of injury,, Im in a no fault nightmare.."
Commented on 2011-03-13 06:25:02 EST
"Prices did not jump sharply after filing claims. Prices rise manageably after claims. Claims are paid expeditiously with no delay and authorized auto shops report no issues with payments."
Commented on 2011-03-12 20:40:00 EST
"A police report clearly showed my daughter was not at fault when someone backed into her and the other driver was cited for unsafe backing. Geico was challenged and agreed to pay half the costs even though the other driver was found guilty in court for unsafe backing. A false report was filed against me for an accident wherein I was not involved or even present. Geico held me accountable for more than a year before their own investigation determined it was bogus."
Commented on 2011-03-02 19:06:09 EST
"They delayed the repair of my car!! It took them 3 weeks to go out to my bodyshop to write there estimate."
Commented on 2011-02-19 14:12:24 EST
"Timely, professional, courteous and accommodating claims services have been my experience. "
Commented on 2011-02-13 09:31:58 EST
"In looking for an insurance company, coverage, rates, and custmer care is what sways me. This company has reasonable rates and coverage is average. I am not satisfied with the company because being average on rates and coverage, meaning all insurance companies offer similar rates and coverage(popular plans); however, customer care, in my opinion is what keeps a customer. This is where Geico fails countlessly. Although, me the consumer, may not be informed about documents needed to be filled out or sent back in I ought not be treated as if I am inconveniencing the agents. I am sure Geico the entity is a great company but I rate them on what experience I receive from the agents who are the face of Geico. I would highly recommend Geico to reestablish the importance of excellent customer care; it brings in business! As a salesperson, going the extra mile makes a heck of a difference and Geico would undoubtedly be an even greater competitor if they taught this sales mentality."
Commented on 2011-02-03 16:05:25 EST
"I had two separate incidents in which I had to make a claim. The first was very positive. I had been hit in a parking garage and they took care of everything within a few days. I was able to take my car in immediately and get a loaner. The second incident was a little troubling.I had brought a car into their shop to take care of a dent I received from an object flying off a truck. I also ask them to give me an idea of how much it would cost to fix a dent I had caused (I told them that as well) by backing into a planter. They told me they would have to raise my insurance if I fixed anything so I ended up getting the dents repaired through another garage but I had to pay for everything. After that, I raised my deductible so that I would use them only if I had a major calamity."
Commented on 2011-01-18 21:36:46 EST
"GEICO record my credit card information while I was purchasing insurance from this company, and then renew my insurance without my permission by directly withdrawing money from my credit card. When asking for reason, I was informed that they have a policy of automatic renewal which I have never known and must call in ahead to cancel it if you do not want to keep business with them, and for refund, I have to submit my new insurance information to prove that I have ever bought a new one from other company, which means they take your money without your permission (is that robbery?), and you have to show evidence you are legal to have your money back. Watch out your wallet!"
Commented on 2011-01-14 17:03:41 EST
"I hate this car insurance!"
Commented on 2011-01-10 07:54:40 EST
"Never had a problem"
Commented on 2010-12-12 23:29:42 EST
"They show no loyalty to their customers!!"
Commented on 2010-12-03 22:08:43 EST
"doubled my rates!"
Commented on 2010-11-19 09:30:15 EST
" geico has the best Customer Service people in the world. "
Commented on 2010-11-15 20:57:30 EST
"Beats State Farm who claim they rates are low. I found that GEICO has the lowest and beats your competitor with the same coverage that State farm gave me. Also your magazine is very informative. "
Commented on 2010-11-13 13:50:16 EST
"Idiotic claims procedures. Very shoddy workmanship from their preferred body shop."
Commented on 2010-11-09 21:17:03 EST
"not real!!!!"
Commented on 2010-11-08 14:48:35 EST
"Not good"
Commented on 2010-11-08 11:04:23 EST
"changed for lower rates"
Commented on 2010-09-30 15:06:11 EST
"Geico was extremely slow with my claim and repair - over 9 weeks. I phoned the local claims adjuster almost every week, about 7 times and he returned my call once, leaving a vague message. Geico refused three recommendations/ quotes from the body shop, and each iteration took 2 or 3 weeks. They refused to pay for a new hood and fender, insisting the body shop must repair and the result was poor. I was forced to buy a different truck because of the long wait. I sold the repaired truck and changed insurance immediately after the repair."
Commented on 2010-09-29 21:27:22 EST
"I find the adjusters are poorly trained. The adjuster to have a customer service problem and are terrible with follow up. Always takes 3 calls or more to get a simple answer."
Commented on 2010-09-27 16:47:52 EST
"my wife was in an accident in march of this year. She was stopped and preparing to make a left turn when struck from behind by a vehicle traveling over 60 mph. Of course we filed against the at fault drivers ins, however geico was almost obstructive in our conversations with them about the accident. The rep that i talked to was not forthcoming with any information at all and balked at answering my questions. We were quoted a competitive rate 3 years ago but each and every year our premiums have gone up considerably. I have not had an accident or ticket in 20 years and neither has my wife. Geico sucks. period"
Commented on 2010-09-16 10:36:30 EST
"geico refused to represent me in an accident as the policy provided for. Then settled the suit against me paying money to those who caused the accident. The result was damage to my driving record and their making a profit off of me in the form of increased payments."
Commented on 2010-09-15 13:01:34 EST
"I had a claim for hail damage and GEICO initially made the check out to me and the dealer where I bought the car. A quick call to GEICO solved the problem - I mailed back the check and they issued a new one. "
Commented on 2010-09-15 09:18:48 EST
"My best advice is to not have an accident or make a claim. All is well when you are just paying installments. I had an accident in May. The claim adjustor apparently had brain damage. She did not know anything about my claim. My car was totaled. The adjustor made false statements on the evaluation of my car in order to decrease the value. Overall, a pathetic excuse for an insurance company."
Commented on 2010-09-10 09:41:53 EST
"You have to do it all by yourself and the help is minimal in case of a claim. They are good in getting your money!"
Commented on 2010-09-08 21:11:46 EST
"I have made numerous claims over the last 30 years and each and every one of them was settled quickly and fairly. "
Commented on 2010-09-07 13:16:44 EST
"I placed a claim with them for a not-at-fault accident. Eight months later they still have not paid out, even though the other party has said they will reimburse. Having "insurance" with Geico is just the same as no insurance at all."
Commented on 2010-08-23 13:53:34 EST
"Be very careful what you say on the p0hone, They will nicke and dime you to death."
Commented on 2010-08-22 00:15:53 EST
"They give you a very nice quote first then increase your premium a lot without any notice after you made the purchase. "
Commented on 2010-08-08 20:00:33 EST
"somebody BROKE into our car while we were in a store and took over $700.00 of our stuff. when we called to make a claim,all the women kept saying is "but your OK, right",and that there was nothing this insurance could do. What do we have insurance for? we pay and pay year after year,but try to make a claim and get alittle back to fix the car and replace the things that were taken,and they make you feel stupid for even asking. WE WILL BE SHOPPING FOR ANOTHER COMPANY! "
Commented on 2010-08-04 15:48:50 EST
"Empty promises. I was told twice that my premium would go down "on the next policy renewal", and the first time they told me that, my premium actually went up. I have a great driving record, there is no reason for my rates not to go down. After the 2nd empty promise I went to Liberty Mutual and saved over 50% a month."
Commented on 2010-08-01 19:02:16 EST
"Their approach to claims is to settle and make you take responsibility regardless of the facts in the case. I pay them to represent me and the adjuster I spoke with wsa unbelievably rude to me, unwilling to listen (she had already made her mind up about the claim prior to even seeing pictures). She then implied I was lying, that I am careless, and made a comment about how it is likely I could have hit a pedestrian (it was a parking lot fender bender and I was the one hit). "
Commented on 2010-07-28 20:25:52 EST
"Great company because they did not raise my premuim for 10 years and they responded well to claims. I wish they would consider providing health insurance... "
Commented on 2010-07-24 09:01:59 EST
"Teenage daughter at fault in an accident. Both cars were older vehicles and were totaled. Geico took care of everything. Premiums were raised as was expected by $200.00/year. Geico has been exceptionally easy to contact/service has been excellent. "
Commented on 2010-07-23 16:09:39 EST
"They have been excellent over the years and even more so in the past 5 years."
Commented on 2010-07-14 20:32:06 EST
"tried to inform Gieco that this claim was a result of fraud,but Gieco paid claim because it was a nuisence and was cheaper for them to pay. I thought that that was thier perogative, but the claim went against my driving record and thier was nothing i could about it!!!"
Commented on 2010-07-06 18:42:02 EST
"I have found GEICO great to work with. Claims are handled fast and fairly."
Commented on 2010-06-29 19:15:09 EST
"Premiums go up faster than the cost of living, no claims or violations to cause the car insurance rates to go up every year."
Commented on 2010-06-28 15:33:57 EST
"Stupid GEICO keeps increasing my premium to more than 1K/year, and I never filed claims to them. If I called, they always this is a general increase. Never wants to use them again. "
Commented on 2010-06-22 20:52:03 EST
"Geico added services to my policy without informing me. 4 months later I received a bill for almost $600 and was told i needed to pay it or my policy will be canceled. I never authorized these additions to my policy and paid for 6 months in advance. I was not refunded for the 2 months i paid prior and was responsible for paying the $598.00 charge."
Commented on 2010-06-16 15:33:27 EST
"Geico has a very dissatisfied customer base because they do nor hand there claims well. Geico quotes have always been higher that other carriers even though I have no made no claims against my insurance company. I have no violations. "
Commented on 2010-06-13 15:00:43 EST
"As retired military, I liked that Geico, was always there. It did not matter state to state, or overseas, we could count on our Geico coverage. Thank You for long service to us."
Commented on 2010-06-11 12:32:00 EST
"they are more expensive for the same coverage and claims handling is way below par."
Commented on 2010-05-19 11:35:26 EST
"Very informative and non cooperative"
Commented on 2010-05-18 20:01:33 EST
"Long holds when calling them."
Commented on 2010-05-17 19:57:36 EST
"A driver drove into oncoming traffic and hit my vehicle, and according to Geico I am at fault. Do not use this insurance company, they will try to weasel out of paying claims!"
Commented on 2010-04-27 18:37:53 EST
"When I got in a wreck and had to get a new car, I had to totally redo my insurance which was fine. I set it up with automatic payment like I had done for the past year. Now, all of a sudden they did not do it, even though we had plenty of money in the bank, did not contact us or anything. Now, we were cancelled. When I called to rectify the situation our rate increase 200 dollars because we had to be classified as a new driver with lapse of coverage. Even though the lapse of coverage was their fault. TOTAL ripoff."
Commented on 2010-04-22 23:35:35 EST
"The money they spend on gecko and cavemen ads would be better spent on customer service training and accurate financial management for their reps."
Commented on 2010-04-06 12:33:30 EST
"Just utterly disgusted by their treatment.."
Commented on 2010-03-30 11:25:49 EST
"Bait and switch methods of insurance quotes. My rate increased from 300 dollars to 880 dollars for one speeding ticket of going 11 MPH over. Complete rip-off bastards."
Commented on 2010-03-22 16:35:53 EST
"I am a Geico customer for over 7 years. Recently I bought a home insurance policy. As I was on the phone with Geico representative, forgot the name of representative "Mr.G" told me that I will get 10% discount on me auto insurance. That was a lie. Today I called them to make sure my 10% discount on auto is kicked in, However was surprised to find out first they use third party to provide home insurance and only give you multipolicy discount which is only 3%. I had a high rating for Geico and never thought company this big can do thing like this. I am really really disappointed."
Commented on 2010-03-19 21:12:58 EST
"I was with geico for eight years. But the last 2 years they have raised my rates. I had one minor at fault accident. Their is no such thing as accident forgivness."
Commented on 2010-03-15 22:57:19 EST
"non competitive rates"
Commented on 2010-03-10 19:27:26 EST
"The prices are very high and the down payments extremely high, no discounts for customer loyalty!!!!"
Commented on 2010-02-27 09:37:10 EST
"good customer service"
Commented on 2010-02-06 20:35:21 EST
"Great, friendly customer service. Fast claim service!"
Commented on 2010-01-18 19:28:18 EST
"Was quoted at policy signup that the rental reimbursment would be "just like AAA ( my previous insurance company) and it is not."
Commented on 2010-01-18 14:43:31 EST
"I filed a claim after my car hydroplaned on the highway and hit a guard rail. The filing process went well. Settlement was fine. The "zinger" came when they raised my rates 250%! Needless to say, I have found another insurer."
Commented on 2010-01-04 19:13:52 EST
"Great company!"
Commented on 2009-12-09 09:44:43 EST
"Geico handled a claim where the car was totaled well. Anouther claim I took to their body shop. Paint peeled off in first rain, front tire wore out in less than 1000 miles they fixed it after major hassle their adjuster works out of that shop"
Commented on 2009-12-07 23:58:49 EST
"lower your rates in new york."
Commented on 2009-11-29 15:22:44 EST
"Had a car that was 6 months old when I was run off the road by another driver. Used their "recommended" repair shop which told me the car probably should not be fixed. The adjustor insisted they fix it anyway and I was without the car for 6 MONTHS, still paying payments and still paying for insurance. In the meantime, the adjustor and GEICO personnel were rude and unresponsive. Car came back with the frame WELDED together. After I hired an attorney, GEICO totaled the car but then took it out of state and sold it. Checked it on CARFAX and GEICO did not even report it as having been wrecked. Good luck if you ever have to use your insurance if you are insured by them."
Commented on 2009-11-18 18:56:31 EST
"I have been a GEICO policy holder for fourty four years . "
Commented on 2009-11-16 08:04:41 EST
"I would like to see more commercials with the CAVEMAN BROTHERS , as the same comercials with the GEICO are getting extremely BORING---"
Commented on 2009-11-12 08:39:36 EST
"GEICO has been great. My one frustration with them has been their coverage of our teenage daughter. I expected her rates to be high at first, but GEICO told me they would go down with each renewal if she was accident free. She has been driving for three years now, and the rates have stayed roughly the same."
Commented on 2009-11-11 16:01:58 EST
"Geico is very reliable and can be recomment to anyone,who needed car insurance."
Commented on 2009-11-08 14:07:24 EST
"very trustworthy-- nothing is ever a problem if you have a question"
Commented on 2009-11-05 11:44:09 EST
"GEICO has ALWAYS been extremely good to me. You never know what you have until you experience a loss. When we collided with a deer in Wyoming several years ago, GEICO bent over backwards to help. We asked that they temp repair the vehicle so we could get home, which they did. When we got home , the Company had the van repaired to better than new. That was when we had about 4500 miles accrued. The van now has more than 125000 and everything still works. As a company, I give them the highest marks possible. Thanks, GEICO!"
Commented on 2009-11-04 23:41:53 EST
" Geico is killing me with the amount of advertising they do. Please have your caveman eat your lizard and hopefully he will get sick and die."
Commented on 2009-11-04 16:32:23 EST
"We are insured with GEICO, my daughter side swiped a vehicle and he was paid and the claim was complete in 7 days. I was amazed at how fast GEICO works."
Commented on 2009-10-28 14:56:58 EST
"On-line account management is very convenient. Have one accident, the consumer service is very good. However, Geico did not insist on using OEM parts, which is really annoying."
Commented on 2009-10-27 19:13:47 EST
"Geico is the worst insurance I ever had. Everytime you talk to different person and have to tell your story once again. different person give you different direction. "
Commented on 2009-10-16 16:07:54 EST
"I switched homeowners insurance to Geico (had car insurance for years) because they quoted a lower rate. One reason was they had the rebuilding costs less than the old company. When I asked about that they said they had accurate estimates of rebuilding and that I was covered for 150% anyway. I switched and the next thing I know they did a drive by rating of the house and raised the rebuilding costs by 25% and my insurance rates went up 17%. I spoke with them on the phone and after a long conversation they basically were not willing to do anything about it except to provide feedback back to the sales people"
Commented on 2009-10-14 11:01:04 EST
"What started out as a $1200/yr premium ended at $4000. The customer service was like talking to a wall and the Claims department and Sales Department blamed each other and sent me back an forth. Each Agent I spoke to gave me wrong information and I ended up with a rate 4 times what I was paying. On top of that they cant delete any information so BE CAREFUL WHAT YOU DISCLOSE TO THEM. They are looking to rip you off!!!!!!!"
Commented on 2009-10-09 19:24:42 EST
"I am with this company for 2+ years. I was returning from office and some wood frame was on the road (GSP where speed limit is 65). I try to avoid but could not as speed was around 65-70km. Front bumper got scraches and I reported to Geico. They told me to replace that one and copay is $500. Geico Paid around $700. But after that I am they increased my payment by $450 a year. And they told me they will keep it for 3 years. Now looking for some other company. I think they are good until nothing happens to your car but if something happens you will see how cheap are they. Dude they dont listen thats the main problem."
Commented on 2009-09-29 09:24:29 EST
"GEICO is the worst company. They let insured clients to have lowest coverage which does not even cover car repair. Even though it is their insured fault 100%, they still deny to pay the damage and disputing. My insurance has to take them to "arbitration" to dispute, which will take 3-6 month. This is worst company and everybody should switch!"
Commented on 2009-09-25 16:51:41 EST
" Expect a very bad service from people who occupy higher position in this company"
Commented on 2009-09-13 12:18:51 EST
"Geico does not pay fair market price to the poor suckers who get hit by Geico insured. I would never recommend Geico to anyone!!"
Commented on 2009-09-06 02:07:01 EST
"A hit-and-run accident that GEICO did not pay out one dime for caused my premium to increase! "
Commented on 2009-09-02 19:01:18 EST
"Geico would not give me 1 day to pay late. When I seigned up they told me there were local offices. This was a lie. The closest office was over 100 miles away. I had to send my payment from west coast to east coast often they said it was late and charged me a late charge. I am a disabled senior lady. They are rude and only interested in your money will not give 1 day grace. I will neaver renew with them. "
Commented on 2009-09-01 19:57:37 EST
"rates continue to go up despite no accidents/tickets in 5+ yrs."
Commented on 2009-08-25 15:57:08 EST
"They give quote in internet which is not a final. After few days some women from underwriter will call to find out other information to increase the premium. I had 3 occasion of this kind. I fed up with company and finally give up. Do not use GEIOCO internet quote and assume that is the premium is going to be. This site lure the people and finally it is trap."
Commented on 2009-08-14 22:48:04 EST
"Took 3 weeks to get proof of insurance sent to California. Paperwork was improperly filed. Repeatedly told the matter was handled when it had not been. I will never use this company again."
Commented on 2009-08-13 20:30:38 EST
"Geico, did an amazing job with my recent claim. The incident was a "hit & run" where my car was parked on the street and someone backed into my car crushing my fender up my hood. I had NO police report Geico saved the day taking care of this rough situation and not increasing my premium!! Clam service / timing & fairness was excellent!! THANKS Geico!!"
Commented on 2009-08-13 12:29:53 EST
"Geico has the best customer service. My car was hit while parked and my claim was settled in two days. I am very satisfied with both the company and the resolution of my claim."
Commented on 2009-08-05 08:24:51 EST
"I have a perfect driving record and felt that I was paying way too much for insurance. Called Allstate and saved 30% with no deductible over the 500 I had with geico. HMM....?"
Commented on 2009-07-25 10:17:01 EST
"Very poor service and treatment."
Commented on 2009-07-19 23:54:37 EST
"By far the best service. Would never switch my insurance."
Commented on 2009-07-11 16:46:33 EST
"My son in laws license was suspended because Geico did not send S.O.S. of Illinois the paper work that the state needed. Now we are just getting the run around."
Commented on 2009-07-09 21:30:33 EST
"We were recently rear ended by geico customer, not sure how they were treated, but their service on my vehicle was terrible. They refused to address all issues caused by their customer and my insurance company laid down just as bad. Best advice drive a mel gibson type road warrior car, keep minimum insurance and dont file claims, just get a torch out, cut and patch!!!!"
Commented on 2009-07-07 18:31:03 EST
"They changed my policy coverage without first informing me. Rates increase unexpectedly upon renewal."
Commented on 2009-07-03 13:17:29 EST
"This company is a major rip off artist and does not care if you have a nice car. You will get back a piece of junk and you will have to pay for things out of your pocket. Their insurance adjusters need a class in major manors and not making people cry or feel like their life is being taken away!! I had a nice car.. and now have a piece of junk that will never drive the same. The car should have been totaled! They gave me an estimate for the damages and it was considerably more to have it repaired. They claimed that they disclosed information to me and did not. They also treated me as if I was seriously stupid!! I hope that your company goes down the drain!!"
Commented on 2009-06-28 21:19:20 EST
"Geico treated me very fairly when my sons were involved in an accident, one driving and one a passenger. Both were teenagers. My rate did not go up. During the time we were filing claims on the accident. A Geico rep called and asked if we were sending in all of the medical costs for the passenger son. She said that it was less than they had expected. He had received minor injuries and we had submitted everything. The Geico rep wanted to make sure that we were submitting everything that we were due. This impressed me with Geico. It was great customer service to actually call me on this, when the result could have been that they would have had more to pay."
Commented on 2009-06-14 11:12:40 EST
"My husband and I have had auto insurance with this company for about two years. Customer Service is very friendly. We had a difficult time financialy and our coverage lapsed due to non payment for a week. Customer Service was very understanding and helped me to get back on track. They even said they were sorry for leaving me on hold for short periods of the time. The Customer Service rep explained to me the next payment date and told me why I had that amount due. He really explained everything to make it very easy for me to understand. I am very happy with geico. I hope they continue to provide this outstanding service. "
Commented on 2009-06-11 15:35:15 EST
"Geico are maters at not paying on claims...have had this happen 3 times and I have clean record and been with them for 15 years"
Commented on 2009-06-11 12:49:34 EST
"Had 2 accidents over past 3 years - one at-fault, and one not-at-fault. Geico settled quickly in both. In second, they contacted the other insurance company (mercury), and got my claim filed etc. quickly. I am very satisfied with the way they handled things."
Commented on 2009-06-08 13:13:03 EST
"great company"
Commented on 2009-06-06 01:50:03 EST
"Very easy to work with."
Commented on 2009-05-25 01:29:17 EST
"I believe they are very fair and honest and in todays world that is the bottom line for me."
Commented on 2009-05-14 14:17:57 EST
"you are always able to speak to someone 24 hours a day. that is a great feature"
Commented on 2009-05-11 14:42:22 EST
"They charged more money then any other company by 150 a MONTH!! They are ripping u off"
Commented on 2009-04-17 21:07:30 EST
"Fast, prompt, courteous, and efficient - ALWAYS! ( 3 Claims over 35 years)"
Commented on 2009-04-15 16:59:21 EST
"Will pay the absolute minimum possible that they can get away with. Adjuster will argue with you to minimize the amount they pay."
Commented on 2009-04-14 08:53:32 EST
"I had GEICO for 6 months. Upon renewal, my bill showed that it was going up for some odd reason. Even though I never had any accidents etc. I called to find out why, not only would they not tell me why my rates went up, but they wouldn't let me cancel either they told me to "Think about it, and call back later". Total BS. I called back getting a different person and canceled immediately. "
Commented on 2009-04-12 11:49:36 EST
"Competitive price with excellent service for most people. It definitely provides helpful road-side assistance when being stranded..and courteous customer service in every call."
Commented on 2009-04-08 12:28:49 EST
"Very straight forward and reliable handled claims very timely, threated fairly on all claims. Last couple of years, many companies are beginning to offer better prices than GIECO, who advetise low prices, need to check around for the best deal."
Commented on 2009-04-07 13:43:20 EST
"I came to this web site to check a competitor that offers much lower rates. Their customer rating was 70% negative. My only claim was several years ago (a collision that was my fault). GEICO took care of the other driver and me very promptly and fairly. I have no complaints. In spite of the higher premium I think I will stay with GEICO."
Commented on 2009-03-25 15:18:09 EST
"Excellent service. It's very easy to get a Geico Customer Service Rep on the phone. I was very impressed with the turn around time I experienced when I needed roadside assistance. Geico's prices are very competitive."
Commented on 2009-03-25 09:09:05 EST
"Geico cheats its customers. When I asked them to add my son as a dependent they did. But what they did not tell me was that I couldn't remove him unless I proved he had coverage from another company. I tried to tell them that he will never drive my vehicle again, but it did not matter. You cannot remove dependent drivers from your policy once they are on there. Absolutely horrible customer service staffed by kids. 11 years with this company and they pretty much said "we've got plenty of customers...bye bye. Now I have to go and look for new insurance. What a horrible experience it was dealing with Geico."
Commented on 2009-03-03 21:09:39 EST
"The customer service is awful at Gieco.Gieco claims they do not care if you do business with them or not.The Gecko is cute. Cute Gecko or not. I would stay away from these arrogant guys!"
Commented on 2009-02-23 21:08:23 EST
"I've been with GEICO for over 4 years. In these 4 years I've had 3 accidents; 2 were not my fault, 1 was. With every accident GEICO was extremely helpful. My premium did go up after my at fault accident, but that was to be expected and it didn't go up that much. I will gladly suggest GEICO to anyone."
Commented on 2009-02-20 19:04:03 EST
"If the other party's ins. co. is foreign, Geico doesn't really go to all that much trouble to settle up your claim. If the other party is doggin' it then Geico doesn't really expend that much energy to recover your deductible. I'd rate Geico as so-so."
Commented on 2009-02-20 17:12:48 EST
"GEICO put full coverage on a hunk of junk and not my new vehicle. Even though it was transfered over to the appropriate vehicle, somehow only liability coverage has been in effect. I financed the car so their had to be full coverage however, they claim I never had full coverage on this vehicle, not even once. There is more to this story. Let's just say I am extremely dissapointed with their follow through and their follow up. If we made an agreement over the phone, then thats the insurance I should have. GEICO is playing games with my account and stating they never sent out paperwork indicating full coverage. However, I have had numerous calls requesting it over the phone and checking up on it. And they would always say yes you have full coverage."
Commented on 2009-02-18 16:32:37 EST
"My rates go down every years, and they tell me about the various professional and other discounts, and I even saved money on Renter's policy I added this year...better rate for more coverage. Excellent service after a collison I was in, not my fault."
Commented on 2009-02-16 13:44:38 EST
"Very slow to deal with issues; when adjuster finally called he would not listen to me. He said that they "scientifically" determined that I was responsible for accident even though police report indicated I wasn't. "
Commented on 2009-02-13 18:58:45 EST
"I've been with Geico for over 5 years. Great company so far. I'm reading these complaints and it amazes me most of the negative posters can't spell or their stories don't make sense. We've had two claims handled perfectly. Rates have stayed the same. Every insurance company has problems, and unsatisfied customers, because of the nature of the business. I just read these statements and it is crazy that people think they should be able to let wreckless individuals drive their cars and not pay a premium for it. When you have a problem with your new insurance company you switch to, stop and think, maybe the problem isn't the insurance company, it might be you. Real customer, real satisfied. Thanks Geico. "
Commented on 2009-02-06 06:02:46 EST
"They have great prices, but I have never had to file a claim."
Commented on 2009-02-02 23:05:00 EST
"Forced me to remove my daughter from the policy after 4 claims in 4 years, 2 where not deemed to be her fault and one of the others should not have been placed as at fault."
Commented on 2009-02-02 12:30:42 EST
"Unresponsive to customer needs, Two weeks and still no one was sent to evaluate the condition of my vehicle, I received a litter indicating that numerous attempts to contact me were unsuccessful when there were no messages left on either of two numbers I provided and one of the phones is always on me. No alternate transportation provided during their extended investigation."
Commented on 2009-01-30 09:27:49 EST
"Geico is always accessible and friendly. They answer questions about my home, car and umbrella policies no matter how trivial they seem."
Commented on 2009-01-29 10:05:19 EST
"Geico is a very big company and has lost its way of handling customers. I became very disappointed when they took my information and manipulated it to get more money from me. After I paid them the premium they started charging me additional fees, claiming different reasons. They have many different phone numbers and these representatives don't document the purpose of the phone call, no coordination at all. They promise to make changes to your account, but never do and that wastes so much time and money. I had to look for a different company."
Commented on 2009-01-27 22:43:52 EST
"Geico charges less because they pay less, I learned that lesson from the autobody repair industry. Yes I save $100 for 6 months, but the claim payout was equal to the savings, I lost in the end. Use a real company with a real agent"
Commented on 2009-01-27 14:20:00 EST
"Poor P.R.; hard to get any information; takes a long time to resolve claim; many different adjusters who are indifferent and disinterested and cannot answer questions; a different story with each new phone call; expect big problems with resolution when both parties involved in an accident are insured with Geico!"
Commented on 2009-01-22 19:38:29 EST
"Geico is by far, one of the worst companies I've every dealt with. I signed up for a 6-month policy and canceled in less than 1 month after I found a cheaper rate. Instead of getting a refund, they sent me a balance-due notice to cover their early cancellation fee (at least in N.Carolina). Will never do business with them again."
Commented on 2009-01-20 19:53:40 EST
"Geico gave me a quote that was 1/4 of what Travelers told me was the minimum. This alone is enough to make me recommend Geico to everyone I know, and to warn them all away from Travelers!"
Commented on 2009-01-02 15:04:20 EST
"EVERYTHING WENT SURPRISINGLY WELL! LOVE THIS COMPANY!"
Commented on 2008-12-27 13:06:02 EST
"Had a couple AUTO claims. NO PROBLEMS AND HANDLED US VERY QUICKLY and very well. Also had a few glass claims being in teh Wash DC area and again no issues. Home owners seems much higher then it should be. (quotes from other high rated companies have been lower. "
Commented on 2008-12-22 15:51:55 EST
"I've only made a glass claim with Geico and everything turned out well but when I first made the claim I was told I didn't have full glass on my coverage. I paid for the repairs out of pocket because they were under my deductible. When I called back to close the claim and add full glass I was informed I already had full glass coverage and was quickly refunded the expense. I'm not sure if it was an honest mistake or a scam but I'm not staying with Geico. I also had a car broken into and Geico estimated the damage at $9 over my deductible. I didn't think it an unfair estimate and didn't make a claim."
Commented on 2008-12-19 08:44:01 EST
"Great pemiums and fair claims handling"
Commented on 2008-12-17 17:45:30 EST
"I was injured by a drunk driver who rear ended me at high speed. Geico has denied every test and treatment from mri's on my legs and spine to surgeries and spinal injections.If you get hurt Geico will leave you on your own.Low rates come at a very high price."
Commented on 2008-12-09 12:14:33 EST
"Been with company for over 20 years and found out they don't pay on claims. I had hail damage to my house, confirmed & documented and marked by experts, an the adjuster just said age and too bad."
Commented on 2008-12-04 16:34:46 EST
"I've been a Geico customer for over 10 years. Only claim was for windshield damage over 5 years ago on one vehicle. I turned 65 on 11/07/2008. My policy renews on 12/03/2008. My premium for the renewal period went up 9.3%. No other changes and cars on one year older. Geico's explanation for the rate increase is that I moved into another age bracket. Goodbye Geico!"
Commented on 2008-11-17 15:47:27 EST
"I have been with GEICO for 15 years and have had SUPERLATIVE customer service. I insure 3 cars and 1 pickup truck with them and Love the company."
Commented on 2008-11-17 02:17:54 EST
"I was hit by a safeco driver and they've been running me around ,and denying the claim because it was the girls livin boyfriend who hit me with her car.Im injured bad and cant work. Im only giving them until monday to settle or I will be forced to take them to court.I will post a new comment when they admit liability"
Commented on 2008-11-15 09:24:12 EST
"If you have an accident and they want to record you, you better contact an attorney first."
Commented on 2008-11-12 00:51:19 EST
"I'm a 30 yr old female, drive a 2007 Honda Civic and have had Geico auto insurance for about 5 years now. Out of the 5 claims I've had with them (some weren't my fault) Geico was creat with most of them--good response from agents, easy to get my car rental, local rep was very nice and helpful, good response from phone reps, always paid for all my repairs on time and with no effort from me. Because I had 3 accidents in 2007, and were considered "at fault," Geico is cancelling me, which on some level, I don't blame them. Of course, they did go up on my premium after I had the 3 accidents, which I expected, but they didn't cancel me at the time, which was nice. I hate that they won't renew my policy now because of the 2007 accidents, especially since I never had an accident before these 3, so I plan to find another auto insurance company until I can go back with Geico. As far as car insurance companies go, I've been pretty pleased with Geico. They definitely are easy to work with and I did find their phone reps to be knowledgeable and helpful. The only time I really had any trouble was when a young college girl ran a stop sign and slammed into the right side of my Civic. She was covered under her dad's insurance and he was also a Geico customer. I think they were late on making their premium payment and maybe that was the reason Geico wasn't as helpful as they usually were. I did have to make several phone calls to figure out what whether they would cover my car repairs or not. Aside from that one incident, I would have to say that as far as car insurance companies go, Geico is probably one of the best. I'd definitely recommend them! Reasonable prices and good customer service!"
Commented on 2008-11-11 12:20:16 EST
"Fast, friendly, courtious claims."
Commented on 2008-11-08 23:46:47 EST
"so far so good. very good rates. no probs so far..."
Commented on 2008-11-05 15:12:28 EST
"very bad at what they do"
Commented on 2008-11-04 20:19:31 EST
"I had the same insurance company (Geico) for 10 years with no problem. Well that is because I had no accidents or no exceptions to occur. I was surprised that after having the same policy for 10 years, my premiun increasted to approximately $500 per month, and I had all economy sized cars. I also added my college aged kids who all had good driving records. Not to mentioned that when I had added my teen drivers to my policy there was an additional charge of $250 for a policy change. I was forced to move to a smaller place and had to let my policy expire temporarily until I could afford the insurance again. I think that insurance and credit reform his highly needed in the United States."
Commented on 2008-10-31 02:33:25 EST
"customer services representatives are trained to mislead their customers about future quotes "
Commented on 2008-10-28 12:55:50 EST
"I find taht any auto insurance company is good for at least one claim being handled effeciently, if not there is the Dept of Insurance that will give help to the consumer if the facts are in their favor. The point here is to shop every 6 months and switch to the lowest premium with an A+15 company. The companies are not loyal to the customer anymore why should you pay more and be loyal to them. Online quotes are a good concept but you are bombarded with thousands of follow up solicitations from the quoting site for years. "
Commented on 2008-10-20 05:30:02 EST
"I have not had a claim so can not give them the highest marks, but they where highly rated by consumer reports. We had been with Allstate for years and the cost had creeped up over the years. Our new policy has better coverage at less then half the price."
Commented on 2008-10-08 07:55:50 EST
"GEICO is the slowest, most dishonest and unaccessible company I have ever dealt with. No fault accident 8/29 - estmate finally started 9/11 - it's 10/03 and still the vehicle is not fixed. Paying every week for a rental car out-of-pocket, and waiting and waiting. Anytime we've tried to contact them - they're unavailable. Coincidently, the claims adjuster who did the estimate also works for the repair shop. The whole thing has been nothing but a rip-off. "
Commented on 2008-10-03 14:23:36 EST
"Warning!!! Be careful when using their online quote service. I was curious about how much it would cost to add my fiance to my policy in the future. Geico instantly added him and his vehicle to my policy and refused to take him back off. I DID NOT finalize the quote. THEY DID! I had just paid my 6 month premium but now they tripled it because of his driver record. Today (four days later)I get a call saying they will cancel me unless I show proof that he has obtained insurance from another carrier because he is too much of a risk. They will then exclude him but my insurance premium will remain tripled. I just wanted to know the cost of combining insurance IN THE FUTURE! They refuse to withdraw him from my policy even though I didn't authorize them to add him. Show a divorce decree??? Hello, we aren't even married yet!!! Oh, and my paid up for 6 month insurance premium is now good for 6 weeks! That is stealing! I've been a long time customer with a perfect driving record and no claims. I'll take my money elsewhere. Thanks for the opportunity to vent!"
Commented on 2008-10-01 14:45:33 EST
"Geico dropped us after our college son was hit in second not his fault accident. One was minor and Geico paid nothing, one was major and the car was totaled. We were in good hands until we actually needed coverage. They provided it, then dropped us."
Commented on 2008-10-01 11:47:16 EST
"Geico is no good in my eyes. I filed a claim when someone reversed into my parked car in a parking lot. They took a long time to settle it, I was never able to get anyone on the phone whenever I called, and they settled it at 50/50 even though I had a witness, stating that they want to be fair to both parties since we are both Geico customers. Geico told me my witness might be a fake and could be making it all up, when I have never met this man ever before in my life. I think they are ridiculous and rude. I am seriously considering switching to Allstate. My father and brother is insured with Allstate and have never had any problems."
Commented on 2008-09-20 15:30:17 EST
"They are a bad company. Had to go with them cause I just bought a new car and needed a policy right there and then. I had no time to shop around, they quoted me at 150 but bill me at 300 per month. No explanation as to why, nor will they lower their rates if I take a safety class. I pay more for insurance then the damn car. I can't wait to move and switch from them."
Commented on 2008-09-19 15:59:52 EST
"Geico has great rates, but they're spending all that money on cavemen and animated reptiles. My claim adjuster lied to me... what more can I say. "
Commented on 2008-09-09 21:34:23 EST
"Don't tell you what's behind their strange extra charges -notify will cancel for reason that wasn't verified and isn't true -try to add relatives to policy who are already covered according to policy Told by one rep "Oh, they don't let us know what the other departments decide: they don't want us to be too sympathtic for the customer!""
Commented on 2008-08-22 07:02:55 EST
"Don't "inquire" about anything - they set it up as a claim and use it against you even if you don't follow through with the claim."
Commented on 2008-08-21 22:53:30 EST
"U get claim check in two weeks but they are very lazy to get police report and fight for you. They took almost yr and still going."
Commented on 2008-08-12 11:27:59 EST
"They handled my claim ok, but I was out of pocket an extra $300 as they had a flat labor rate that was below the standard rate for my geographic area. After I filed the claim, they doubled my insurance rate."
Commented on 2008-08-09 16:33:54 EST
"I filed 2 claims within 3 months. The customer service was great. They talked me through the whole process and made everything very easy. Neither claim was my fault and my premiums actually decreased after the 2 claims."
Commented on 2008-07-25 08:22:14 EST
"Never had a claim. Otherwise I find their website very useful and rates are competitive for me."
Commented on 2008-07-24 18:19:12 EST
"I have had 3 accidents which I was not at fault. Two of them was Mexicans with no insurance. Geico has stood good on my behalf in all 3 cases. "
Commented on 2008-07-20 21:24:20 EST
"When we had an accident they did not send an agent or investigator to our state to check out the car or the scene of the accident. Some fellow sitting at a computer over 600 miles away did a 'virtual' drive though the intersection and rendered his expert opinion. And that is the tip of the iceberg. Deal with a local agent!"
Commented on 2008-07-19 12:24:03 EST
"Son had a accident and thought premium would increase, but to our surprise it went down. Very pleased with Geico's excellent customer service."
Commented on 2008-07-15 20:25:49 EST
"if you're in NY, go with Progressive instead, sorry I every changed to GEICO. And I've never even had to file a claim yet. I can only imagine what a major hassle that would be! With Progressive, I had the lowest rates I ever had on a vehicle and the paperwork was all handled properly."
Commented on 2008-07-08 14:14:38 EST
"Great over-the phone service provided without delay"
Commented on 2008-07-02 22:03:19 EST
"GEICO is incredible, easy to use, friendly, and quick on reimbursements. "
Commented on 2008-06-30 09:23:17 EST
"My car was rear-ended by a GEICO policy holder in Nov 2007. It is now close to 8 months later and I still do not have a settlement from GEICO. They will not repair the vehicle, their offer is barely 1/2 of what the car is worth, they lie, they delay, they are extremely rude, and basically act like a 3yr old crying in a sandbox when you provide data that refutes theirs. you can be assured that GEICO will never see my business, nor the business of any of my family, in the future. and if any other area of my spending comes down to a choice between a warren buffett company and a non warren buffett company, i am going with the one not associated with him."
Commented on 2008-06-19 09:12:07 EST
"Geico is the biggest fraud. They spend millions on their stupid ads but God help you when it;s time to put a calim in, Adjusters aare argogant punk kids with no regard to the customer. They have make the claim process a hassle so you will do get a valid calim. They are trained to so this as my frined worked for them I am a loyal customer of over 16 years...they a caliminmg fraud on a legetimate claim. Had to file with MTSater Auditor. Geico is a dishonest and crafty company that is worjt billions..that got that way rippping off the consumer. "
Commented on 2008-06-14 13:30:05 EST
"We have the gecko..what else do you need...hehe"
Commented on 2008-06-11 14:33:12 EST
"Have been with them for over 10 years..NEVER any problems. Fast, prompt service. I've had two teenagers covered at one time, teenager in an accident. Totally forgiven and rate not raised. Love 'em."
Commented on 2008-06-10 20:03:33 EST
"Watch out for these guys in Central Florida (Lakeland Area). If you are in enough accidents, even the ones that are not your fault count, they will sure enough cancel your policy after they charge you outrageously for 1 or 2 terms (paid 350+ what I was paying before the wrecks). Must be nice."
Commented on 2008-06-10 16:01:27 EST
"I have been with them for 4+ years and until one year ago I had zero problems. Admitting my own mistake, I was working a LOT of overtime and forgot to make my payment. When I realized my mistake I immediately called to make the payment. This was at 5am in the morning, turned out that they had cancelled my policy at 12:01am that same morning. My rate jumped by over double due to 5hrs, I excepted my mistake and renewed at the higher rate. They told me that by "company guidelines" after 6 months it could be reviewed and as long as there were no problems it would likely drop back down to the original figure. So six months later I called to renew and they told me that the drop in rate was never the case and that I had to wait one year according to "company guidelines"... fine whatever, I once again excepted it and renewed. Last month I called to explore the drop in rate, 6 calls later here I sit being told that it cannot go any lower due to "company guidelines". So after being with them for several years and having never cost them a single dime (zero tickets zero accidents, zero claims)I have been being punished for a full year by having to pay over twice my prior rate during that time, I am shopping elsewhere!"
Commented on 2008-06-06 18:32:35 EST
"Stay AWAY! "
Commented on 2008-06-05 19:11:58 EST
"An absolute RIP OFF!!! and very unhelpful staff"
Commented on 2008-06-02 20:37:08 EST
"geico needs to stop telling there isured customers that at a scene of a vehicle accident they have to go to a collision repair center that geico wants them to go !! the choice is ours not geico who likes to nickle & dime us.we choose them we pay them & we have a choice to bring our car where we want."
Commented on 2008-05-28 23:39:49 EST
"I was in a motorcycle accident in which there were witnesses who saw and made statements in my favor. The representative seemed helpless, even with this information, to argue my case. It seemed as if he worked for the other insurance company or was intimidated by them. I did not get the service I needed, and now I'm out thousands of dollars. Thanks for nothing Geico."
Commented on 2008-05-24 23:04:28 EST
"The customer service I received was horrible, out of the four customer service representatives (plus one supervisor) only two showed compassion and the willingness to work on my behalf while the others just keep informing me that since I did not have the monies for the deductible that I had to go through the other person insurance agency. Now, after my accident I spent eight hours locating numbers, laws about insurance and talking to the other insurance company (which they attempted to have me to pay out of pocket for the towing & storage fee). So, now I have gone two business days (which the claims department is only open Mon. – Fri.) and a weekend without a car and without knowing any information about my claim (car). I finally decided to e-mail my agent again and she finally called (with an attitude) placed me on mute –which is bad customer service skills, so after confronting the agent about placing me on mute she stated that she did not have to hear what I had to say so I requested to speak to her supervisor and after speaking to her supervisor for the second time I finally got the information I needed. This whole process only too me 3 business days (one weekend) and 9 hours of phone time, and I still don’t have a car."
Commented on 2008-05-12 11:59:50 EST
"Not a GEICO customer, but was hit by one while I was travelling out of state. Claim was handled promply by my local adjuster and for an amount above what my selected body shop estimated the cost of repair. Very satisfied with the service I received."
Commented on 2008-05-09 18:46:55 EST
"PAY FAIRLY TO REPAIR VEHICLES AND TEACH YOUR EMPLOYEES TO TREAT CUSTOMERS THE WAY THEY WOULD WANT TO BE TREATED"
Commented on 2008-03-07 14:15:09 EST
"I was hit from behind. It has been almost two months and I have not received any compensation to fix my car. They choose to ignore the facts in the police report and the pictures. The problem is both of us are insured by geico and they dont want to pay. I hope that lying Gebko gets eaten by a bird."
Commented on 2008-02-29 11:44:07 EST
"Filed two claims with Geico, first for cracked windshield that was taken care of very quickly. Second was accident I was not at fault. It took some time but they got my deductable back fron the other insurance company. "
Commented on 2008-02-28 20:32:41 EST
"At fault acident, Gieco denyed the claim and stuck me with a $24k bill, along with $800 car rental and $2k in towing and storage fees. Claim was handled very badly, no returned phone calls, and when I did talk to the claims person they were rude and told me to deal with it."
Commented on 2008-02-27 20:57:35 EST
"I have been a customer for over three years perfect driving record and after a small fender bender in my own driveway where I forgot to set the parking brake and I still have a perfect driving record they wanted to set my rate 1500.00 more than what I was paying for a 6 mo. period which is what the paid out for my fender bender on both vehicles which really was only on car bumping the other... It is ridiculous!"
Commented on 2008-02-20 07:41:54 EST
"They are very expensive and when asked for better rates, They reply that they have given me the best compeditive rate they can. I saved $1800 per year by switching to Response Insurance."
Commented on 2008-02-15 19:45:50 EST
"WE HAVE BEEN WITH GEICO SINCE FEB. 1990 AND THEY HAVE ALWAYS BEEN THERE FOR US WHENEVER WE NEEDED THEM. THEY HAVE RESPONDED VERY PROMPTLY AND HAVE BEEN VERY FAIR AND PROFESSIONAL IN DEALING WITH OUR CLAIMS. CAN'T SAY ENOUGH GOOD THINGS ABOUT THEM. "
Commented on 2008-02-12 21:56:24 EST
"Policy increased and I found a better price"
Commented on 2008-02-12 12:17:39 EST
"Customer service is ok.One glitch i want to mention to anyone looking for a discount after taking a defensive driver course.In NJ,they charge back 'NJ Recoupment Fee' to the customer even while giving you the discount!"
Commented on 2008-02-12 08:11:10 EST
"Customer service is outstanding"
Commented on 2008-02-10 20:42:02 EST
"the right hand doesn't seem to know what the left hand is doing..."
Commented on 2008-02-08 02:04:11 EST
"I rear ended a pickup truck in my 2006 Ford Fusion about a month ago. The adjuster came out in the snow and determined my damage to be $9200. The body shop where I had taken my car did not feel this was sufficient, pulled the car inside, and asked the adjuster to come back out. When he did, he determined my car to be a total loss. This was on December 31st, 2007. Blue Book on my car was approx $18,500, and Geico cut a check to my lender for $18,200.00(w/ a $500 deductible) today. When I was in my accident, everyone at Geico was SO good to me. Asking if I was okay, apologizing for how scared I must have been when the airbag deployed, quick to answer any and all questions I had, and just really nice to me. I will continue to be a Geico customer unless they drop me for this accident. My husband has been with Geico for 8 years, however I just joined his policy in August."
Commented on 2008-01-22 12:17:35 EST
"extremely difficult to deal with, no one returned phone calls, repeatedly denied coverage for doctor prescribed treatments. "
Commented on 2008-01-17 09:49:30 EST
"I hit a car accidently while parking which resulted in a $600 claim. The other person took their car in for an estimate at a reputable body shop, then took their car to Geico's claim adjuster. Geico ony offered $250.00 on a brand new car's repair. Geico refused to pay the whole amount and I wound up paying $350 out of pocket. "
Commented on 2008-01-13 12:48:03 EST
"Their rates are very high. I have been with this co. since 1948 and in all that time I have filed 4 claims-none in over 10 years and I just received my renewal- same vehicle, same couverage and the premium is up unreasonably compared to other companies."
Commented on 2007-12-30 21:40:33 EST
"I ran into a ridiculously horrible customer service issue. They gave me wrong information which in turn cost me money and they never once even took responsibility for it or apologized for wasting my time and money. I HATE THEM!!! I switched to Progressive."
Commented on 2007-12-28 16:54:42 EST
"GEICO unfairly raised our rates and altered the policy without notification. Stay on top of your policy by checking online at least once a week. They also change adjusters all the time so don't get too cozy with someone there! Rates are usually pretty good, but stay on top of things and be prepared to change insurance companies at the drop of a hat because you never know when they are going to randomly select you for a major rate increase."
Commented on 2007-12-28 02:00:42 EST
"was not at fault yet geico wants only to pay 50 percent , the other party got the ticket said he was look not looking when he crash his car , yet geico wants to pay 50% "
Commented on 2007-11-29 13:23:45 EST
"GEICO has always strived to do the right thing. They are the very reasonable in the face troublesome situations."
Commented on 2007-11-28 20:31:44 EST
"Their prices are reasonable and they guarantee auto work. WE had repairs in the past guaranteed for life and they do honor it!!! "
Commented on 2007-11-02 01:10:43 EST
"My 33 year old daughter visited us from out of town for 2 weeks. She ran an errand in our car. In a shopping center parking lot another vehicle "grazed" our front bumper. Not realizing at the time that the damage was minimal I had GEICO look at the vehicle anyway. They agreed there really wasn't any damage, but they were going to add my daughter to our policy anyway and DOUBLE OUR PREMIUM!!!! Need I say more. I am mad as hell with these idiots."
Commented on 2007-10-29 20:29:06 EST
"poor quality of repair"
Commented on 2007-10-23 09:40:08 EST
"They have stop giving a discount for auto and home insurance."
Commented on 2007-10-04 18:59:59 EST
"I love GEICO!!!!!"
Commented on 2007-09-28 15:24:21 EST
"My wife hydroplaned and flipped her explorer in the rain and they only offered $4,000 (3,500 after ded.) for a car with kbb.com value at $6,300. I only want about $5,000. No one answers the phones and they take their time to return calls. The company they use to value the car is apparently the end all because they won't even discuss raising the value. So after all this,and am considering a small claims case. The main (general) number operators are very friendly, but it appears to be the adjusters job to be sarcastic and rude."
Commented on 2007-09-25 19:56:26 EST
"The worst customer service I have ever experienced with any company, not just insurance. Absolutely aweful!!"
Commented on 2007-09-25 10:15:52 EST
"Their rates are higher for equivalent coverage through other insurance companies, namely Progressive. I have never filed a claim, but my rates have generally gone up every few years. Prompt when calling about general questions concerning my policy."
Commented on 2007-09-03 06:30:38 EST
"They are absolutely accesible at all times and very responsive. Only problem I now have is whether that is worth a 22% preimum to another quote."
Commented on 2007-08-26 15:35:10 EST
"Car was stolen, recovered with damage, totaled-out, company did not recognize the increase over usual book value of the replacement engine and transmission."
Commented on 2007-08-15 13:36:22 EST
"I was in a recent accident, where the driver ran the red light and hit me. I called Geico and they immediately sent the tow truck and started the claim process. Geico has continued to help and answer all questions regarding this claim. I wish I could say the same of the other drivers insurance.(Auto Owner's insurance) They have been very difficult to work with and although they sent a draft 7 weeks ago it has still not been paid. "
Commented on 2007-08-13 13:49:24 EST
"dont even consider this company, poor customer service and a total rip off, they claim to save you money, no way did they come close. i will never say a good word about them nor will i send any business to them, geico needs help, shouldnt be about the money, whatever happened to customer service."
Commented on 2007-07-11 21:32:43 EST
"High rates in NY, many other top rated companies will beat Geico's quote by $200.00 or more."
Commented on 2007-07-05 16:36:22 EST
"GEICO stonewalled me after my claim was filed. I was rear ended by a speeding driver. The "person" that hit me is a GEICO insured individual as well.GEICO claimed that they would only give me 25% of the $1200 that I paid to repair my car. Beware of these car insurance companies!"
Commented on 2007-07-02 08:03:36 EST
"We had been good Geico customers for ovr 6 years. One day my Mom drove my truck from her house to mine for me and she was involved in a minor accident. Geico paid the claim but then canceled our policy, even though we weren't the drivers, and had paid much more in premiums than they did in that claim. I will never recommend them, because they cancel you if you ever claim. Isn't that the whole point in having insurance in the first place?"
Commented on 2007-07-01 18:39:13 EST
"I had a car accident on 4/28/07 in Beverly Hills California. A Honda Civic pulled in front of me as I drove down the street and I t-boned it in my Porsche Boxster. Even though it was obviously his fault (the police report even said so) he denied responsibility so his insurance company (USAA) told me I would either have to go through my insurance (Geico) or wait the 1-2 months for the investigation to complete. Of course I chose the latter. I bought the car 5 months ago for $34,000 and added a $7,000 bodykit and had Geico insure my aftermarket items (they charged me for it). The Geico adjuster (Jason Wood) offered me $31,000. When I challenged the adjuster's offer, he told me that the bodykit only offered a $850 increase in the resell value. He simply could not understand that I didn't insure my car for resell, but REPLACEMENT in case of an accident, which I thought was the purpose of car insurance in the first place. I ended up having to call his supervisor (Mario), which was no help, so I called his supervisor (Manuel) too. After explaining my situation over and over he finally realized what I was getting at and offered to pay for the bodykit reimbursement. He said he would pay the full value of the kit because it was only 5 months old. Jason Wood (adjuster) came back with another value, which again needed to be corrected because he failed to notice I had litronic (HID) headlights. Luckily for me it only took 24 hours for them to correct the amount I was owed, $39k. I was told I needed to contact Geico in Georgia to receive my check. They told me that since I was in a rush and I owned the Boxster I could simply go to my adjuster and exchange my car's title for the check. I called Jason and he said he didn't have checks. Geico Georgia told me that I could overnight my title to them and have a check overnighted back. I paid the $20 and overnighted my title to Geico Georgia. I called Geico to make sure they were sending me my check, and the girl told me that they were sending me a check for $31,000! I notified her that she was incorrect, so she said she'd call my adjuster but since he didn't answer they'd have to get back to me. I called them back 30 minutes later and they told me that they got the correct amount verified but that they RAN OUT OF CHECKS and that I would have to wait until Monday (it's Thursday). I told her that that was ridiculous and asked for her supervisor. The woman came back online after 5 minutes and told me that they were sending me out a check today, and that they would call me back soon with a tracking number. I waited an hour then called them back. She said they didn't have checks and that someone was looking for some. I asked her what time it was in Georgia and she said 5pm. Then I asked her how they were going to overnight me as check at 5pm, and she said "I guess it won't be." The people at Geico behave as though they are paying out the claims out of their own pockets. They are irrational and they lie. This experience has become a nightmare. I have had to be on the phone with Geico pretty much every day for a month, fighting with them. Having airbags deploy in my face and bruising up my arms was not nearly as bad as dealing with Geico. I would highly suggest that you STAY AWAY from Geico. Especially if you are located in the Los Angeles area. The local representatives here are HORRIBLE and you will never get them on the phone, they will call you back EVENTUALLY. I cannot stress enough the pain you may endure if you have an accident and have to deal with Geico, whether it's your insurance or that of the person who crashes into you."
Commented on 2007-05-24 16:56:00 EST
"Love the company , but I hate the fact that I can't get a discount for having auto and homeowners insurance with the company ."
Commented on 2007-05-13 00:03:00 EST
"Rude; reluctant; stonewalling."
Commented on 2007-04-27 13:14:24 EST
"Quick, efficient and painless."
Commented on 2007-01-23 14:11:41 EST
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