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Review: GEICO |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"Quick, efficient and painless."
2007-01-23 15:11:41 EST
"Rude; reluctant; stonewalling."
2007-04-27 14:14:24 EST
"Love the company , but I hate the fact that I can't get a discount for having auto and homeowners insurance with the company ."
2007-05-13 01:03:00 EST
"I had a car accident on 4/28/07 in Beverly Hills California. A Honda Civic pulled in front of me as I drove down the street and I t-boned it in my Porsche Boxster. Even though it was obviously his fault (the police report even said so) he denied responsibility so his insurance company (USAA) told me I would either have to go through my insurance (Geico) or wait the 1-2 months for the investigation to complete. Of course I chose the latter.
I bought the car 5 months ago for $34,000 and added a $7,000 bodykit and had Geico insure my aftermarket items (they charged me for it). The Geico adjuster (Jason Wood) offered me $31,000. When I challenged the adjuster's offer, he told me that the bodykit only offered a $850 increase in the resell value. He simply could not understand that I didn't insure my car for resell, but REPLACEMENT in case of an accident, which I thought was the purpose of car insurance in the first place. I ended up having to call his supervisor (Mario), which was no help, so I called his supervisor (Manuel) too. After explaining my situation over and over he finally realized what I was getting at and offered to pay for the bodykit reimbursement. He said he would pay the full value of the kit because it was only 5 months old. Jason Wood (adjuster) came back with another value, which again needed to be corrected because he failed to notice I had litronic (HID) headlights. Luckily for me it only took 24 hours for them to correct the amount I was owed, $39k.
I was told I needed to contact Geico in Georgia to receive my check. They told me that since I was in a rush and I owned the Boxster I could simply go to my adjuster and exchange my car's title for the check. I called Jason and he said he didn't have checks. Geico Georgia told me that I could overnight my title to them and have a check overnighted back. I paid the $20 and overnighted my title to Geico Georgia. I called Geico to make sure they were sending me my check, and the girl told me that they were sending me a check for $31,000! I notified her that she was incorrect, so she said she'd call my adjuster but since he didn't answer they'd have to get back to me. I called them back 30 minutes later and they told me that they got the correct amount verified but that they RAN OUT OF CHECKS and that I would have to wait until Monday (it's Thursday). I told her that that was ridiculous and asked for her supervisor. The woman came back online after 5 minutes and told me that they were sending me out a check today, and that they would call me back soon with a tracking number. I waited an hour then called them back. She said they didn't have checks and that someone was looking for some. I asked her what time it was in Georgia and she said 5pm. Then I asked her how they were going to overnight me as check at 5pm, and she said "I guess it won't be."
The people at Geico behave as though they are paying out the claims out of their own pockets. They are irrational and they lie. This experience has become a nightmare. I have had to be on the phone with Geico pretty much every day for a month, fighting with them. Having airbags deploy in my face and bruising up my arms was not nearly as bad as dealing with Geico. I would highly suggest that you STAY AWAY from Geico. Especially if you are located in the Los Angeles area. The local representatives here are HORRIBLE and you will never get them on the phone, they will call you back EVENTUALLY. I cannot stress enough the pain you may endure if you have an accident and have to deal with Geico, whether it's your insurance or that of the person who crashes into you."
2007-05-24 17:56:00 EST
"We had been good Geico customers for ovr 6 years. One day my Mom drove my truck from her house to mine for me and she was involved in a minor accident. Geico paid the claim but then canceled our policy, even though we weren't the drivers, and had paid much more in premiums than they did in that claim. I will never recommend them, because they cancel you if you ever claim. Isn't that the whole point in having insurance in the first place?"
2007-07-01 19:39:13 EST
"GEICO stonewalled me after my claim was filed. I was rear ended by a speeding driver. The "person" that hit me is a GEICO insured individual as well.GEICO claimed that they would only give me 25% of the $1200 that I paid to repair my car. Beware of these car insurance companies!"
2007-07-02 09:03:36 EST
"High rates in NY, many other top rated companies will beat Geico's quote by $200.00 or more."
2007-07-05 17:36:22 EST
"Emergency roadside service has been very helpful. They will help if you have locked your keys in your car to assisting in a jump start. It is much cheaper then Triple A!"
2007-07-05 21:05:59 EST
"dont even consider this company, poor customer service and a total rip off, they claim to save you money, no way did they come close. i will never say a good word about them nor will i send any business to them, geico needs help, shouldnt be about the money, whatever happened to customer service."
2007-07-11 22:32:43 EST
"I was in a recent accident, where the driver ran the red light and hit me. I called Geico and they immediately sent the tow truck and started the claim process. Geico has continued to help and answer all questions regarding this claim. I wish I could say the same of the other drivers insurance.(Auto Owner's insurance) They have been very difficult to work with and although they sent a draft 7 weeks ago it has still not been paid. "
2007-08-13 14:49:24 EST
"Car was stolen, recovered with damage, totaled-out, company did not recognize the increase over usual book value of the replacement engine and transmission."
2007-08-15 14:36:22 EST
"They are absolutely accesible at all times and very responsive. Only problem I now have is whether that is worth a 22% preimum to another quote."
2007-08-26 16:35:10 EST
"Their rates are higher for equivalent coverage through other insurance companies, namely Progressive. I have never filed a claim, but my rates have generally gone up every few years. Prompt when calling about general questions concerning my policy."
2007-09-03 07:30:38 EST
"The worst customer service I have ever experienced with any company, not just insurance. Absolutely aweful!!"
2007-09-25 11:15:52 EST
"My wife hydroplaned and flipped her explorer in the rain and they only offered $4,000 (3,500 after ded.) for a car with kbb.com value at $6,300. I only want about $5,000. No one answers the phones and they take their time to return calls. The company they use to value the car is apparently the end all because they won't even discuss raising the value. So after all this,and am considering a small claims case. The main (general) number operators are very friendly, but it appears to be the adjusters job to be sarcastic and rude."
2007-09-25 20:56:26 EST
"I love GEICO!!!!!"
2007-09-28 16:24:21 EST
"They have stop giving a discount for auto and home insurance."
2007-10-04 19:59:59 EST
"poor quality of repair"
2007-10-23 10:40:08 EST
"My 33 year old daughter visited us from out of town for 2 weeks. She ran an errand in our car. In a shopping center parking lot another vehicle "grazed" our front bumper. Not realizing at the time that the damage was minimal I had GEICO look at the vehicle anyway. They agreed there really wasn't any damage, but they were going to add my daughter to our policy anyway and DOUBLE OUR PREMIUM!!!! Need I say more. I am mad as hell with these idiots."
2007-10-29 21:29:06 EST
"Their prices are reasonable and they guarantee auto work. WE had repairs in the past guaranteed for life and they do honor it!!! "
2007-11-02 02:10:43 EST
"GEICO has always strived to do the right thing. They are the very reasonable in the face troublesome situations."
2007-11-28 21:31:44 EST
"was not at fault yet geico wants only to pay 50 percent , the other party got the ticket said he was look not looking when he crash his car , yet geico wants to pay 50% "
2007-11-29 14:23:45 EST
"The estimates for repairs on high end vehicles BMW,Mercedes,etc. is way low to repair the vehicle compared to the actual cost of parts and labor to repair. I own a 2003 745 BMW LI that had a broken side view mirror and dent on rear bumper after I came out of Home Depo. GEICO charged me 2 seperate deductables cut a check $2,000. below actual value to repair. I'm 17yr customer paying more than $500.00 mnthly. Beware of insurance adjusters,and insurance companies that back these idiots. "
2007-12-08 10:12:46 EST
"I was always within the 3 satisfied categories, that is, until I filed a claim.
While they processed the claim, the payment was for quality parts out of local salvage yard and no payments for anything damaged that did not come with the vehicle from the manufacturer. That is to say, if you added an air deflector or any other add on that was damaged, they would not pay to have it fixed or replaced. I do not recall anyone ever mentioning this is their sales pitch, their advertising or anywhere elce except the hard to real legalized version in the policy. So, all they had to say was I had not read my policy. My new insurance company replaces non-repairable items with original equipment from the manufacturer and covers the added items. Now I know the savings I had with Geico were great and I was very happy until I had an accident and turned in a claim. By the way, that was my first ever claim with them and I have not been involved in any accident and have been claim free for over 50 years. Shame on Geico! There ads do not tell the whole story."
2007-12-08 18:27:35 EST
"GEICO unfairly raised our rates and altered the policy without notification. Stay on top of your policy by checking online at least once a week. They also change adjusters all the time so don't get too cozy with someone there! Rates are usually pretty good, but stay on top of things and be prepared to change insurance companies at the drop of a hat because you never know when they are going to randomly select you for a major rate increase."
2007-12-28 03:00:42 EST
"I ran into a ridiculously horrible customer service issue. They gave me wrong information which in turn cost me money and they never once even took responsibility for it or apologized for wasting my time and money. I HATE THEM!!! I switched to Progressive."
2007-12-28 17:54:42 EST
"Their rates are very high. I have been with this co. since 1948 and in all that time I have filed 4 claims-none in over 10 years and I just received my renewal- same vehicle, same couverage and the premium is up unreasonably compared to other companies."
2007-12-30 22:40:33 EST
"I am disabled due to a car accident. GIECO has yet to pay me for my unemployment and has repeatedly lost documentation from my doctor's visits. Three IME visits to their quack physicians who A) don't perform an examination b) don't look at e-rays C) don't try to hide the fact that they will not give you a fair and honest evaluation."
2008-01-01 11:26:14 EST
"when trying to get a quote for the increase in adding my fiance once we were married, the rep added him and refused to remove him. I was told it was my problem to prove we weren't already married. Instead of fussing with the paperwork (had to get a copy of his mothers mortgage and a notarized affidavit from her that he lived there) we canceled and started with another company. customer service was so unhelpful, we will never go back!"
2008-01-02 10:07:47 EST
"I hit a car accidently while parking which resulted in a $600 claim. The other person took their car in for an estimate at a reputable body shop, then took their car to Geico's claim adjuster. Geico ony offered $250.00 on a brand new car's repair. Geico refused to pay the whole amount and I wound up paying $350 out of pocket. "
2008-01-13 13:48:03 EST
"GEICO is a well-run company with very friendly/knowledgeable service reps and claim handlers. I feel that most people that have complaints with this company (and an insurance company, for that matter) are either greedy, money-hungry selfish people or just plain don't know how to read the fine print. GEICO is a very large insurance company with many customers, and I feel that they do their best to make you feel like their #1 priority, when in fact they have probably dealt with 50 other customers before you just that day alone."
2008-01-13 22:23:13 EST
"extremely difficult to deal with, no one returned phone calls, repeatedly denied coverage for doctor prescribed treatments. "
2008-01-17 10:49:30 EST
"I rear ended a pickup truck in my 2006 Ford Fusion about a month ago. The adjuster came out in the snow and determined my damage to be $9200. The body shop where I had taken my car did not feel this was sufficient, pulled the car inside, and asked the adjuster to come back out. When he did, he determined my car to be a total loss. This was on December 31st, 2007. Blue Book on my car was approx $18,500, and Geico cut a check to my lender for $18,200.00(w/ a $500 deductible) today.
When I was in my accident, everyone at Geico was SO good to me. Asking if I was okay, apologizing for how scared I must have been when the airbag deployed, quick to answer any and all questions I had, and just really nice to me.
I will continue to be a Geico customer unless they drop me for this accident. My husband has been with Geico for 8 years, however I just joined his policy in August."
2008-01-22 13:17:35 EST
"the right hand doesn't seem to know what the left hand is doing..."
2008-02-08 03:04:11 EST
"Customer service is outstanding"
2008-02-10 21:42:02 EST
"Customer service is ok.One glitch i want to mention to anyone looking for a discount after taking a defensive driver course.In NJ,they charge back 'NJ Recoupment Fee' to the customer even while giving you the discount!"
2008-02-12 09:11:10 EST
"Policy increased and I found a better price"
2008-02-12 13:17:39 EST
"WE HAVE BEEN WITH GEICO SINCE FEB. 1990 AND THEY HAVE ALWAYS BEEN THERE FOR US WHENEVER WE NEEDED THEM. THEY HAVE RESPONDED VERY PROMPTLY AND HAVE BEEN VERY FAIR AND PROFESSIONAL IN DEALING WITH OUR CLAIMS. CAN'T SAY ENOUGH GOOD THINGS ABOUT THEM. "
2008-02-12 22:56:24 EST
"They are very expensive and when asked for better rates, They reply that they have given me the best compeditive rate they can. I saved $1800 per year by switching to Response Insurance."
2008-02-15 20:45:50 EST
"I have been a customer for over three years perfect driving record and after a small fender bender in my own driveway where I forgot to set the parking brake and I still have a perfect driving record they wanted to set my rate 1500.00 more than what I was paying for a 6 mo. period which is what the paid out for my fender bender on both vehicles which really was only on car bumping the other... It is ridiculous!"
2008-02-20 08:41:54 EST
"At fault acident, Gieco denyed the claim and stuck me with a $24k bill, along with $800 car rental and $2k in towing and storage fees. Claim was handled very badly, no returned phone calls, and when I did talk to the claims person they were rude and told me to deal with it."
2008-02-27 21:57:35 EST
"Filed two claims with Geico, first for cracked windshield that was taken care of very quickly. Second was accident I was not at fault. It took some time but they got my deductable back fron the other insurance company. "
2008-02-28 21:32:41 EST
"I was hit from behind. It has been almost two months and I have not received any compensation to fix my car. They choose to ignore the facts in the police report and the pictures. The problem is both of us are insured by geico and they dont want to pay. I hope that lying Gebko gets eaten by a bird."
2008-02-29 12:44:07 EST
"PAY FAIRLY TO REPAIR VEHICLES AND TEACH
YOUR EMPLOYEES TO TREAT CUSTOMERS THE WAY THEY WOULD WANT TO BE TREATED"
2008-03-07 15:15:09 EST
"Quick in getting your claim completed."
2008-03-30 12:13:39 EST
"if you're in NY, go with Progressive instead, sorry I every changed to GEICO. And I've never even had to file a claim yet. I can only imagine what a major hassle that would be!
With Progressive, I had the lowest rates I ever had on a vehicle and the paperwork was all handled properly."
2008-07-08 15:14:38 EST
"Geico's partnerships with Collision Centers of America and Enterprise make the entire process a dream, well at least not a nightmare."
2008-04-15 11:46:45 EST
"GEICO was so nice, courteous, and quick.
They handled everything from the repairs to the rental car, and my rates didn't budge.
I wish they had health Ins."
2008-04-29 21:12:35 EST
"The customer service I received was horrible, out of the four customer service representatives (plus one supervisor) only two showed compassion and the willingness to work on my behalf while the others just keep informing me that since I did not have the monies for the deductible that I had to go through the other person insurance agency. Now, after my accident I spent eight hours locating numbers, laws about insurance and talking to the other insurance company (which they attempted to have me to pay out of pocket for the towing & storage fee). So, now I have gone two business days (which the claims department is only open Mon. – Fri.) and a weekend without a car and without knowing any information about my claim (car). I finally decided to e-mail my agent again and she finally called (with an attitude) placed me on mute –which is bad customer service skills, so after confronting the agent about placing me on mute she stated that she did not have to hear what I had to say so I requested to speak to her supervisor and after speaking to her supervisor for the second time I finally got the information I needed. This whole process only too me 3 business days (one weekend) and 9 hours of phone time, and I still don’t have a car."
2008-05-12 12:59:50 EST
"Not a GEICO customer, but was hit by one while I was travelling out of state. Claim was handled promply by my local adjuster and for an amount above what my selected body shop estimated the cost of repair. Very satisfied with the service I received."
2008-05-09 19:46:55 EST
"Forced me to remove my daughter from the policy after 4 claims in 4 years, 2 where not deemed to be her fault and one of the others should not have been placed as at fault."
2009-02-02 13:30:42 EST
"They have great prices, but I have never had to file a claim."
2009-02-03 00:05:00 EST
"I was in a motorcycle accident in which there were witnesses who saw and made statements in my favor. The representative seemed helpless, even with this information, to argue my case. It seemed as if he worked for the other insurance company or was intimidated by them. I did not get the service I needed, and now I'm out thousands of dollars. Thanks for nothing Geico."
2008-05-25 00:04:28 EST
"geico needs to stop telling there isured customers that at a scene of a vehicle accident they have to go to a collision repair center that geico wants them to go !! the choice is ours not geico who likes to nickle & dime us.we choose them we pay them & we have a choice to bring our car where we want."
2008-05-29 00:39:49 EST
"An absolute RIP OFF!!! and very unhelpful staff"
2008-06-02 21:37:08 EST
"Stay AWAY! "
2008-06-05 20:11:58 EST
"I have been with them for 4+ years and until one year ago I had zero problems. Admitting my own mistake, I was working a LOT of overtime and forgot to make my payment. When I realized my mistake I immediately called to make the payment. This was at 5am in the morning, turned out that they had cancelled my policy at 12:01am that same morning. My rate jumped by over double due to 5hrs, I excepted my mistake and renewed at the higher rate. They told me that by "company guidelines" after 6 months it could be reviewed and as long as there were no problems it would likely drop back down to the original figure. So six months later I called to renew and they told me that the drop in rate was never the case and that I had to wait one year according to "company guidelines"... fine whatever, I once again excepted it and renewed. Last month I called to explore the drop in rate, 6 calls later here I sit being told that it cannot go any lower due to "company guidelines". So after being with them for several years and having never cost them a single dime (zero tickets zero accidents, zero claims)I have been being punished for a full year by having to pay over twice my prior rate during that time, I am shopping elsewhere!"
2008-06-06 19:32:35 EST
"Watch out for these guys in Central Florida (Lakeland Area). If you are in enough accidents, even the ones that are not your fault count, they will sure enough cancel your policy after they charge you outrageously for 1 or 2 terms (paid 350+ what I was paying before the wrecks). Must be nice."
2008-06-10 17:01:27 EST
"Have been with them for over 10 years..NEVER any problems. Fast, prompt service. I've had two teenagers covered at one time, teenager in an accident. Totally forgiven and rate not raised. Love 'em."
2008-06-10 21:03:33 EST
"We have the gecko..what else do you need...hehe"
2008-06-11 15:33:12 EST
"Geico is the biggest fraud. They spend millions on their stupid ads but God help you when it;s time to put a calim in, Adjusters aare argogant punk kids with no regard to the customer. They have make the claim process a hassle so you will do get a valid calim. They are trained to so this as my frined worked for them I am a loyal customer of over 16 years...they a caliminmg fraud on a legetimate claim. Had to file with MTSater Auditor. Geico is a dishonest and crafty company that is worjt billions..that got that way rippping off the consumer. "
2008-06-14 14:30:05 EST
"All the ads say upto 500 less than others. I could understand that should be less between 0 to 500. But every other company I spoke to gave a better rate than this ghekko. Agreed my credit score is not in the higher 600s but is that a reason to jack up my rate???? What does that have to do with my driving??? And when I got insurance from them, they robbed me in daylight, when I got a better deal and left they constantly send "Baby, Come Back" mails. I don't understand these guys."
2008-06-17 16:29:04 EST
"My car was rear-ended by a GEICO policy holder in Nov 2007. It is now close to 8 months later and I still do not have a settlement from GEICO. They will not repair the vehicle, their offer is barely 1/2 of what the car is worth, they lie, they delay, they are extremely rude, and basically act like a 3yr old crying in a sandbox when you provide data that refutes theirs.
you can be assured that GEICO will never see my business, nor the business of any of my family, in the future. and if any other area of my spending comes down to a choice between a warren buffett company and a non warren buffett company, i am going with the one not associated with him."
2008-06-19 10:12:07 EST
"GEICO is incredible, easy to use, friendly, and quick on reimbursements. "
2008-06-30 10:23:17 EST
"Great over-the phone service provided without delay"
2008-07-02 23:03:19 EST
"I was involved in a wreck with a Geico holder and I tell you what. It is so sad when my insurance company has to call and tell the Geico people the legal way to do their job. It is now going on 4 months since the wreck and they haven't even thought about telling me about what they WANT to pay to fix my car. If I hear the line your adjuster is on vacation, your adjuster is away, your adjuster has been changed to someone else, I am going to have to hire an Lawery to deal with them. Thanks to my insurance company for taking care of Geico's problems, I would not feel safe as a driver on the road if I have Geico backing me. How do they sleep at night?"
2008-07-07 08:10:57 EST
"Son had a accident and thought premium would increase, but to our surprise it went down. Very pleased with Geico's excellent customer service."
2008-07-15 21:25:49 EST
"With Geico you get what you pay for. They are pretty cheap, but their customer service is actually really good. We got in a wreck and they volunteered to get us new carseats and everything."
2008-07-22 16:20:19 EST
"When we had an accident they did not send an agent or investigator to our state to check out the car or the scene of the accident. Some fellow sitting at a computer over 600 miles away did a 'virtual' drive though the intersection and rendered his expert opinion. And that is the tip of the iceberg. Deal with a local agent!"
2008-07-19 13:24:03 EST
"I have had 3 accidents which I was not at fault. Two of them was Mexicans with no insurance. Geico has stood good on my behalf in all 3 cases. "
2008-07-20 22:24:20 EST
"Never had a claim. Otherwise I find their website very useful and rates are competitive for me."
2008-07-24 19:19:12 EST
"I filed 2 claims within 3 months. The customer service was great. They talked me through the whole process and made everything very easy. Neither claim was my fault and my premiums actually decreased after the 2 claims."
2008-07-25 09:22:14 EST
"Been with GEICO since 1992. Had a few claims and they were handled fairly, promptly and professionally. Rates are very competitive and online services are nice. It's quite easy to make changes to your policy. Stay away from their homeowners stuff though. They just sell it so you're not really going to be dealing with GEICO. "
2008-07-31 10:57:47 EST
"U get claim check in two weeks but they are very lazy to get police report and fight for you. They took almost yr and still going."
2008-08-12 12:27:59 EST
"I hate their billing practices. I would like to do direct withdrawal but about once a year they cancel it and it is a hassle to set back up. I don't change banks or my bank account doesn't change so I don't really understand this. I might change because of this. Also, they don't insure new homeowners in Texas. "
2008-08-03 13:47:37 EST
"They handled my claim ok, but I was out of pocket an extra $300 as they had a flat labor rate that was below the standard rate for my geographic area. After I filed the claim, they doubled my insurance rate."
2008-08-09 17:33:54 EST
"I am able to manage all changes, quotes, and updates to my policy online and also set up auto-pay. Saving me from picking up the phone and saving me time is a big plus."
2008-08-17 21:38:50 EST
"Don't "inquire" about anything - they set it up as a claim and use it against you even if you don't follow through with the claim."
2008-08-21 23:53:30 EST
"Don't tell you what's behind their strange extra charges
-notify will cancel for reason that wasn't verified and isn't true
-try to add relatives to policy who are already covered according to policy
Told by one rep "Oh, they don't let us know what the other departments decide: they don't want us to be too sympathtic for the customer!""
2008-08-22 08:02:55 EST
"Geico has great rates, but they're spending all that money on cavemen and animated reptiles. My claim adjuster lied to me... what more can I say. "
2008-09-09 22:34:23 EST
"3+ years, so far, so good!"
2008-09-13 23:03:04 EST
"Warning!!! Be careful when using their online quote service. I was curious about how much it would cost to add my fiance to my policy in the future. Geico instantly added him and his vehicle to my policy and refused to take him back off. I DID NOT finalize the quote. THEY DID! I had just paid my 6 month premium but now they tripled it because of his driver record. Today (four days later)I get a call saying they will cancel me unless I show proof that he has obtained insurance from another carrier because he is too much of a risk. They will then exclude him but my insurance premium will remain tripled. I just wanted to know the cost of combining insurance IN THE FUTURE! They refuse to withdraw him from my policy even though I didn't authorize them to add him. Show a divorce decree??? Hello, we aren't even married yet!!! Oh, and my paid up for 6 month insurance premium is now good for 6 weeks! That is stealing! I've been a long time customer with a perfect driving record and no claims. I'll take my money elsewhere. Thanks for the opportunity to vent!"
2008-10-01 15:45:33 EST
"Geico is no good in my eyes. I filed a claim when someone reversed into my parked car in a parking lot. They took a long time to settle it, I was never able to get anyone on the phone whenever I called, and they settled it at 50/50 even though I had a witness, stating that they want to be fair to both parties since we are both Geico customers. Geico told me my witness might be a fake and could be making it all up, when I have never met this man ever before in my life. I think they are ridiculous and rude. I am seriously considering switching to Allstate. My father and brother is insured with Allstate and have never had any problems."
2008-09-20 16:30:17 EST
"They are a bad company. Had to go with them cause I just bought a new car and needed a policy right there and then. I had no time to shop around, they quoted me at 150 but bill me at 300 per month. No explanation as to why, nor will they lower their rates if I take a safety class. I pay more for insurance then the damn car. I can't wait to move and switch from them."
2008-09-19 16:59:52 EST
"Geico dropped us after our college son was hit in second not his fault accident. One was minor and Geico paid nothing, one was major and the car was totaled. We were in good hands until we actually needed coverage. They provided it, then dropped us."
2008-10-01 12:47:16 EST
"GEICO is the slowest, most dishonest and unaccessible company I have ever dealt with. No fault accident 8/29 - estmate finally started 9/11 - it's 10/03 and still the vehicle is not fixed. Paying every week for a rental car out-of-pocket, and waiting and waiting. Anytime we've tried to contact them - they're unavailable. Coincidently, the claims adjuster who did the estimate also works for the repair shop. The whole thing has been nothing but a rip-off. "
2008-10-03 15:23:36 EST
"I have not had a claim so can not give them the highest marks, but they where highly rated by consumer reports. We had been with Allstate for years and the cost had creeped up over the years. Our new policy has better coverage at less then half the price."
2008-10-08 08:55:50 EST
"I find taht any auto insurance company is good for at least one claim being handled effeciently, if not there is the Dept of Insurance that will give help to the consumer if the facts are in their favor. The point here is to shop every 6 months and switch to the lowest premium with an A+15 company. The companies are not loyal to the customer anymore why should you pay more and be loyal to them. Online quotes are a good concept but you are bombarded with thousands of follow up solicitations from the quoting site for years. "
2008-10-20 06:30:02 EST
"i do like them. any time i call all quetions are answerd. it has been good so far."
2008-10-30 16:06:40 EST
"customer services representatives are trained to mislead their customers about future quotes
"
2008-10-28 13:55:50 EST
"I got into an accident and the other guy tried to commit insurance fraud, they went after him, and the best part is that my rates went up 5 dollars for six months. Great company, I've never had problems with them, and will continue to do business with them."
2008-10-30 16:22:02 EST
"In the one accident I was in, which was not my fault, the other driver tried to sue me anyway. Geico was extremely helpful, efficient and personable in getting this frivalous suite resolved. "
2008-10-27 23:26:23 EST
"I had the same insurance company (Geico) for 10 years with no problem. Well that is because I had no accidents or no exceptions to occur. I was surprised that after having the same policy for 10 years, my premiun increasted to approximately $500 per month, and I had all economy sized cars. I also added my college aged kids who all had good driving records.
Not to mentioned that when I had added my teen drivers to my policy there was an additional charge of $250 for a policy change.
I was forced to move to a smaller place and had to let my policy expire temporarily until I could afford the insurance again.
I think that insurance and credit reform his highly needed in the United States."
2008-10-31 03:33:25 EST
"very bad at what they do"
2008-11-04 21:19:31 EST
"Like any other company they have their problems too, but for the most part, their customer service is great. They aren't as cheap as they like to advertise, but they are great to have if you have teenage drivers. I also really like their website, very easy to use and you can do everything online. "
2008-11-05 11:22:18 EST
"If you have an accident and they want to record you, you better contact an attorney first."
2008-11-12 01:51:19 EST
"so far so good. very good rates. no probs so far..."
2008-11-05 16:12:28 EST
"Fast, friendly, courtious claims."
2008-11-09 00:46:47 EST
"My son has had 2 accidents and GEICO handled both quickly and fairly. They always get right back to you. Their online billing, claims tracking and policy change capabilities are great too."
2008-11-19 09:49:32 EST
"I'm a 30 yr old female, drive a 2007 Honda Civic and have had Geico auto insurance for about 5 years now. Out of the 5 claims I've had with them (some weren't my fault) Geico was creat with most of them--good response from agents, easy to get my car rental, local rep was very nice and helpful, good response from phone reps, always paid for all my repairs on time and with no effort from me. Because I had 3 accidents in 2007, and were considered "at fault," Geico is cancelling me, which on some level, I don't blame them. Of course, they did go up on my premium after I had the 3 accidents, which I expected, but they didn't cancel me at the time, which was nice. I hate that they won't renew my policy now because of the 2007 accidents, especially since I never had an accident before these 3, so I plan to find another auto insurance company until I can go back with Geico.
As far as car insurance companies go, I've been pretty pleased with Geico. They definitely are easy to work with and I did find their phone reps to be knowledgeable and helpful. The only time I really had any trouble was when a young college girl ran a stop sign and slammed into the right side of my Civic. She was covered under her dad's insurance and he was also a Geico customer. I think they were late on making their premium payment and maybe that was the reason Geico wasn't as helpful as they usually were. I did have to make several phone calls to figure out what whether they would cover my car repairs or not. Aside from that one incident, I would have to say that as far as car insurance companies go, Geico is probably one of the best.
I'd definitely recommend them!
Reasonable prices and good customer service!"
2008-11-11 13:20:16 EST
"I was hit by a safeco driver and they've been running me around ,and denying the claim because it was the girls livin boyfriend who hit me with her car.Im injured bad and cant work. Im only giving them until monday to settle or I will be forced to take them to court.I will post a new comment when they admit liability"
2008-11-15 10:24:12 EST
"I have been with GEICO for 15 years and have had SUPERLATIVE customer service. I insure 3 cars and 1 pickup truck with them and Love the company."
2008-11-17 03:17:54 EST
"I've been a Geico customer for over 10 years.
Only claim was for windshield damage over 5
years ago on one vehicle. I turned 65 on
11/07/2008. My policy renews on 12/03/2008.
My premium for the renewal period went up
9.3%. No other changes and cars on one year
older. Geico's explanation for the rate
increase is that I moved into another age
bracket. Goodbye Geico!"
2008-11-17 16:47:27 EST
"Had a couple AUTO claims. NO PROBLEMS AND HANDLED US VERY QUICKLY and very well. Also had a few glass claims being in teh Wash DC area and again no issues.
Home owners seems much higher then it should be. (quotes from other high rated companies have been lower.
"
2008-12-22 16:51:55 EST
"I was injured by a drunk driver who rear ended me at high speed. Geico has denied every test and treatment from mri's on my legs and spine to surgeries and spinal injections.If you get hurt Geico will leave you on your own.Low rates come at a very high price."
2008-12-09 13:14:33 EST
"Been with company for over 20 years and found out they don't pay on claims. I had hail damage to my house, confirmed & documented and marked by experts, an the adjuster just said age and too bad."
2008-12-04 17:34:46 EST
"Great pemiums and fair claims handling"
2008-12-17 18:45:30 EST
"I've only made a glass claim with Geico and everything turned out well but when I first made the claim I was told I didn't have full glass on my coverage. I paid for the repairs out of pocket because they were under my deductible. When I called back to close the claim and add full glass I was informed I already had full glass coverage and was quickly refunded the expense. I'm not sure if it was an honest mistake or a scam but I'm not staying with Geico.
I also had a car broken into and Geico estimated the damage at $9 over my deductible. I didn't think it an unfair estimate and didn't make a claim."
2008-12-19 09:44:01 EST
"Geico gave me a quote that was 1/4 of what Travelers told me was the minimum. This alone is enough to make me recommend Geico to everyone I know, and to warn them all away from Travelers!"
2009-01-02 16:04:20 EST
"EVERYTHING WENT SURPRISINGLY WELL! LOVE THIS COMPANY!"
2008-12-27 14:06:02 EST
"Geico is by far, one of the worst companies I've every dealt with. I signed up for a 6-month policy and canceled in less than 1 month after I found a cheaper rate. Instead of getting a refund, they sent me a balance-due notice to cover their early cancellation fee (at least in N.Carolina). Will never do business with them again."
2009-01-20 20:53:40 EST
"Poor P.R.; hard to get any information; takes a long time to resolve claim; many different adjusters who are indifferent and disinterested and cannot answer questions; a different story with each new phone call; expect big problems with resolution when both parties involved in an accident are insured with Geico!"
2009-01-22 20:38:29 EST
"Geico charges less because they pay less, I learned that lesson from the autobody repair industry. Yes I save $100 for 6 months, but the claim payout was equal to the savings, I lost in the end. Use a real company with a real agent"
2009-01-27 15:20:00 EST
"Geico is a very big company and has lost its way of handling customers. I became very disappointed when they took my information and manipulated it to get more money from me. After I paid them the premium they started charging me additional fees, claiming different reasons. They have many different phone numbers and these representatives don't document the purpose of the phone call, no coordination at all. They promise to make changes to your account, but never do and that wastes so much time and money. I had to look for a different company."
2009-01-27 23:43:52 EST
"Geico is always accessible and friendly. They answer questions about my home, car and umbrella policies no matter how trivial they seem."
2009-01-29 11:05:19 EST
"Unresponsive to customer needs, Two weeks and still no one was sent to evaluate the condition of my vehicle, I received a litter indicating that numerous attempts to contact me were unsuccessful when there were no messages left on either of two numbers I provided and one of the phones is always on me. No alternate transportation provided during their extended investigation."
2009-01-30 10:27:49 EST
"Very slow to deal with issues; when adjuster finally called he would not listen to me. He said that they "scientifically" determined that I was responsible for accident even though police report indicated I wasn't. "
2009-02-13 19:58:45 EST
"I've been with GEICO for over 4 years. In these 4 years I've had 3 accidents; 2 were not my fault, 1 was. With every accident GEICO was extremely helpful. My premium did go up after my at fault accident, but that was to be expected and it didn't go up that much. I will gladly suggest GEICO to anyone."
2009-02-20 20:04:03 EST
"If the other party's ins. co. is foreign, Geico doesn't really go to all that much trouble to settle up your claim. If the other party is doggin' it then Geico doesn't really expend that much energy to recover your deductible. I'd rate Geico as so-so."
2009-02-20 18:12:48 EST
"I've been with Geico for over 5 years. Great company so far. I'm reading these complaints and it amazes me most of the negative posters can't spell or their stories don't make sense. We've had two claims handled perfectly. Rates have stayed the same. Every insurance company has problems, and unsatisfied customers, because of the nature of the business. I just read these statements and it is crazy that people think they should be able to let wreckless individuals drive their cars and not pay a premium for it. When you have a problem with your new insurance company you switch to, stop and think, maybe the problem isn't the insurance company, it might be you.
Real customer, real satisfied. Thanks Geico. "
2009-02-06 07:02:46 EST
"The customer service is awful at Gieco.Gieco claims they do not care if you do business with them or not.The Gecko is cute. Cute Gecko or not. I would stay away from these arrogant guys!"
2009-02-23 22:08:23 EST
"My rates go down every years, and they tell me about the various professional and other discounts, and I even saved money on Renter's policy I added this year...better rate for more coverage. Excellent service after a collison I was in, not my fault."
2009-02-16 14:44:38 EST
"GEICO put full coverage on a hunk of junk and not my new vehicle. Even though it was transfered over to the appropriate vehicle, somehow only liability coverage has been in effect. I financed the car so their had to be full coverage however, they claim I never had full coverage on this vehicle, not even once.
There is more to this story. Let's just say I am extremely dissapointed with their follow through and their follow up. If we made an agreement over the phone, then thats the insurance I should have. GEICO is playing games with my account and stating they never sent out paperwork indicating full coverage. However, I have had numerous calls requesting it over the phone and checking up on it. And they would always say yes you have full coverage."
2009-02-18 17:32:37 EST
"Unanswered phone calls when contacting claim adjusters
Low ball settlement
Unnecessary rule of total loss due to the reason of trying to profit by selling the vehicle with excellent condition after proper repairing
Hidden clause that prevent your claim"
2009-03-02 15:31:01 EST
"Geico cheats its customers. When I asked them to add my son as a dependent they did. But what they did not tell me was that I couldn't remove him unless I proved he had coverage from another company. I tried to tell them that he will never drive my vehicle again, but it did not matter. You cannot remove dependent drivers from your policy once they are on there. Absolutely horrible customer service staffed by kids. 11 years with this company and they pretty much said "we've got plenty of customers...bye bye. Now I have to go and look for new insurance. What a horrible experience it was dealing with Geico."
2009-03-03 22:09:39 EST
"I worked for this company for nearly a decade and I've seen it all. I've seen some people get lucky and enjoyed hassle free claims with no change in their rates and I've also seen my share of claims where they fall off the belt and into the cracks and rot and fester so bad it's just out right wrong. Maybe other insurance companies behave just as badly as them and if you get lucky like that @$$ Kisser who commented "Oh I love GEICO So much it's like going to Church every Sunday Morning" just a few post above mine then maybe it isn't so bad to be insured with GEICO. If you have a horrible situation with them the solution is easy. Lucky for all of us the Law is on our side, just nag the hell out of your State Insurance Board and you will make the Lizard so sick they'll ask you for your price just to make you go away. In my experience, I've seen it work better than 90% of the times. "
2009-03-18 19:32:15 EST
"Excellent service. It's very easy to get a Geico Customer Service Rep on the phone. I was very impressed with the turn around time I experienced when I needed roadside assistance. Geico's prices are very competitive."
2009-03-25 10:09:05 EST
"I came to this web site to check a competitor that offers much lower rates. Their customer rating was 70% negative. My only claim was several years ago (a collision that was my fault). GEICO took care of the other driver and me very promptly and fairly. I have no complaints. In spite of the higher premium I think I will stay with GEICO."
2009-03-25 16:18:09 EST
"Very straight forward and reliable handled
claims very timely, threated fairly on all
claims. Last couple of years, many companies
are beginning to offer better prices than
GIECO, who advetise low prices, need to check around for the best deal."
2009-04-07 14:43:20 EST
"Competitive price with excellent service for most people. It definitely provides helpful road-side assistance when being stranded..and courteous customer service in every call."
2009-04-08 13:28:49 EST
"I had GEICO for 6 months. Upon renewal, my bill showed that it was going up for some odd reason. Even though I never had any accidents etc. I called to find out why, not only would they not tell me why my rates went up, but they wouldn't let me cancel either they told me to "Think about it, and call back later". Total BS. I called back getting a different person and canceled immediately. "
2009-04-12 12:49:36 EST
"Will pay the absolute minimum possible that they can get away with. Adjuster will argue with you to minimize the amount they pay."
2009-04-14 09:53:32 EST
"Fast, prompt, courteous, and efficient - ALWAYS! ( 3 Claims over 35 years)"
2009-04-15 17:59:21 EST
"They charged more money then any other company by 150 a MONTH!! They are ripping u off"
2009-04-17 22:07:30 EST
"you are always able to speak to someone 24 hours a day. that is a great feature"
2009-05-11 15:42:22 EST
"I believe they are very fair and honest and in todays world that is the bottom line for me."
2009-05-14 15:17:57 EST
"Very easy to work with."
2009-05-25 02:29:17 EST
"great company"
2009-06-06 02:50:03 EST
"Had 2 accidents over past 3 years - one at-fault, and one not-at-fault. Geico settled quickly in both. In second, they contacted the other insurance company (mercury), and got my claim filed etc. quickly. I am very satisfied with the way they handled things."
2009-06-08 14:13:03 EST
"Geico are maters at not paying on claims...have had this happen 3 times and I have clean record and been with them for 15 years"
2009-06-11 13:49:34 EST
"My husband and I have had auto insurance with this company for about two years. Customer Service is very friendly. We had a difficult time financialy and our coverage lapsed due to non payment for a week. Customer Service was very understanding and helped me to get back on track. They even said they were sorry for leaving me on hold for short periods of the time. The Customer Service rep explained to me the next payment date and told me why I had that amount due. He really explained everything to make it very easy for me to understand. I am very happy with geico. I hope they continue to provide this outstanding service. "
2009-06-11 16:35:15 EST
"Geico treated me very fairly when my sons were involved in an accident, one driving and one a passenger. Both were teenagers. My rate did not go up. During the time we were filing claims on the accident. A Geico rep called and asked if we were sending in all of the medical costs for the passenger son. She said that it was less than they had expected. He had received minor injuries and we had submitted everything. The Geico rep wanted to make sure that we were submitting everything that we were due. This impressed me with Geico. It was great customer service to actually call me on this, when the result could have been that they would have had more to pay."
2009-06-14 12:12:40 EST
"Very poor service and treatment."
2009-07-20 00:54:37 EST
"This company is a major rip off artist and does not care if you have a nice car. You will get back a piece of junk and you will have to pay for things out of your pocket. Their insurance adjusters need a class in major manors and not making people cry or feel like their life is being taken away!! I had a nice car.. and now have a piece of junk that will never drive the same. The car should have been totaled! They gave me an estimate for the damages and it was considerably more to have it repaired. They claimed that they disclosed information to me and did not. They also treated me as if I was seriously stupid!! I hope that your company goes down the drain!!"
2009-06-28 22:19:20 EST
"They changed my policy coverage without first informing me. Rates increase unexpectedly upon renewal."
2009-07-03 14:17:29 EST
"We were recently rear ended by geico customer, not sure how they were treated, but their service on my vehicle was terrible. They refused to address all issues caused by their customer and my insurance company laid down just as bad. Best advice drive a mel gibson type road warrior car, keep minimum insurance and dont file claims, just get a torch out, cut and patch!!!!"
2009-07-07 19:31:03 EST
"My son in laws license was suspended because Geico did not send S.O.S. of Illinois the paper work that the state needed. Now we are just getting the run around."
2009-07-09 22:30:33 EST
"By far the best service. Would never switch my insurance."
2009-07-11 17:46:33 EST
"I have a perfect driving record and felt that I was paying way too much for insurance. Called Allstate and saved 30% with no deductible over the 500 I had with geico. HMM....?"
2009-07-25 11:17:01 EST
"Geico has the best customer service.
My car was hit while parked and my claim was settled in two days.
I am very satisfied with both the company and the resolution of my claim."
2009-08-05 09:24:51 EST
"They give quote in internet which is not a final. After few days some women from underwriter will call to find out other information to increase the premium. I had 3 occasion of this kind. I fed up with company and finally give up. Do not use GEIOCO internet quote and assume that is the premium is going to be. This site lure the people and finally it is trap."
2009-08-14 23:48:04 EST
"Geico, did an amazing job with my recent claim. The incident was a "hit & run" where my car was parked on the street and someone backed into my car crushing my fender up my hood. I had NO police report Geico saved the day taking care of this rough situation and not increasing my premium!!
Clam service / timing & fairness was excellent!!
THANKS Geico!!"
2009-08-13 13:29:53 EST
"Took 3 weeks to get proof of insurance sent to California. Paperwork was improperly filed. Repeatedly told the matter was handled when it had not been. I will never use this company again."
2009-08-13 21:30:38 EST
"My auto was involved in a hit and run accident. I took the car to one of their ADJUSTER who confirmed coverage and wrote the repair estimate and assured me they would send me the check to cover the repairs. AFTER 6 MONTHS AND THEY CONTINUE TO DELAY PAYMENT!!!! GEICO is the worst! The adjustors are rude and unprofessional. Something has to be done about this company. GEICO business practices are the opposite of their advertisements. "
2009-08-16 03:06:45 EST
"rates continue to go up despite no accidents/tickets in 5+ yrs."
2009-08-25 16:57:08 EST
"We have used GEICO for over 20 years. No other company has been able to provide coverage at near the same cost. We have never had a problem with service, and my son carried them, had an accident in which he was at fault and they paid the claim quickly and barely raised his premiums.
"
2009-09-01 12:57:58 EST
"Geico would not give me 1 day to pay late. When I seigned up they told me there were local offices. This was a lie. The closest office was over 100 miles away. I had to send my payment from west coast to east coast often they said it was late and charged me a late charge. I am a disabled senior lady. They are rude and only interested in your money will not give 1 day grace. I will neaver renew with them. "
2009-09-01 20:57:37 EST
"A hit-and-run accident that GEICO did not pay out one dime for caused my premium to increase! "
2009-09-02 20:01:18 EST
"Geico does not pay fair market price to the poor suckers who get hit by Geico insured. I would never recommend Geico to anyone!!"
2009-09-06 03:07:01 EST
" Expect a very bad service from people who occupy higher position in this company"
2009-09-13 13:18:51 EST
"I am with this company for 2+ years. I was returning from office and some wood frame was on the road (GSP where speed limit is 65). I try to avoid but could not as speed was around 65-70km. Front bumper got scraches and I reported to Geico. They told me to replace that one and copay is $500. Geico Paid around $700. But after that I am they increased my payment by $450 a year. And they told me they will keep it for 3 years. Now looking for some other company. I think they are good until nothing happens to your car but if something happens you will see how cheap are they. Dude they dont listen thats the main problem."
2009-09-29 10:24:29 EST
"GEICO is the worst company. They let insured clients to have lowest coverage which does not even cover car repair. Even though it is their insured fault 100%, they still deny to pay the damage and disputing. My insurance has to take them to "arbitration" to dispute, which will take 3-6 month. This is worst company and everybody should switch!"
2009-09-25 17:51:41 EST
"What started out as a $1200/yr premium ended at $4000. The customer service was like talking to a wall and the Claims department and Sales Department blamed each other and sent me back an forth. Each Agent I spoke to gave me wrong information and I ended up with a rate 4 times what I was paying. On top of that they cant delete any information so BE CAREFUL WHAT YOU DISCLOSE TO THEM. They are looking to rip you off!!!!!!!"
2009-10-09 20:24:42 EST
"I switched homeowners insurance to Geico (had car insurance for years) because they quoted a lower rate. One reason was they had the rebuilding costs less than the old company. When I asked about that they said they had accurate estimates of rebuilding and that I was covered for 150% anyway. I switched and the next thing I know they did a drive by rating of the house and raised the rebuilding costs by 25% and my insurance rates went up 17%. I spoke with them on the phone and after a long conversation they basically were not willing to do anything about it except to provide feedback back to the sales people"
2009-10-14 12:01:04 EST
"Geico is the worst insurance I ever had. Everytime you talk to different person and have to tell your story once again. different person give you different direction. "
2009-10-16 17:07:54 EST
"On-line account management is very convenient. Have one accident, the consumer service is very good. However, Geico did not insist on using OEM parts, which is really annoying."
2009-10-27 20:13:47 EST
"We are insured with GEICO, my daughter side swiped a vehicle and he was paid and the claim was complete in 7 days. I was amazed at how fast GEICO works."
2009-10-28 15:56:58 EST
" Geico is killing me with the amount of advertising they do. Please have your caveman
eat your lizard and hopefully he will get sick and die."
2009-11-04 17:32:23 EST
"GEICO has ALWAYS been extremely good to me. You never know what you have until you experience a loss. When we collided with a deer in Wyoming several years ago, GEICO bent over backwards to help. We asked that they temp repair the vehicle so we could get home, which they did. When we got home , the Company had the van repaired to better than new. That was when we had about 4500 miles accrued. The van now has more than 125000 and everything still works. As a company, I give them the highest marks possible. Thanks, GEICO!"
2009-11-05 00:41:53 EST
"very trustworthy-- nothing is ever a problem if you have a question"
2009-11-05 12:44:09 EST
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