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Mutual Of Omaha Review

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Mutual Of Omaha Company Information

Customer Rating:
Rating: 2.099 Reviews Mutual Of Omaha has received an average of 2.0 stars out of 5 based on 99 user reviews.

Company History:
Mutual of Omaha was founded in 1909 under the name "Mutual Benefit Health & Accident Association". The company began to issue insurance and expand out of Nebraska in 1910. The company became the first insurance company to include a rehabilitation provision in its disability income protection policies in 1960, and in 1961 it changed its name to "Mutual of Omaha Insurance Company". In 1970 the company merged with Supervised Shares Inc. of Des Mois. Now, Mutual of Omaha is a Fortune 500 mutual insurance and fi..Read More

Lines of Insurance:
Health, Long Term Care, Life, Disability

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Mutual Of Omaha Satisfaction Survey

Overall, how satisfied are you, with Mutual Of Omaha?


Contact Information for Mutual Of Omaha

Company Contact Info:
Chairman/CEO   Daniel P. Neary
Mutual of Omaha Plaza
Omaha, NE 68175
800-775-6000

Mutual Of Omaha Reviews and Customer Comments

"I had 4 revocable beneficiaries listed on my term life policy and following a divorce I needed to remove my former spouse as one of those beneficiaries. This should be a fairly simple request but it turned into a never-ending series of headaches. I submitted precisely what was asked for each time the forms were sent in but they repeatedly denied my request and ask for additional information. The most frustrating thing about this is that MO doesn't assign anyone to a case like this and thus each time you call their customer service reps you have to start from the beginning with a new rep. So maddening I finally insisted that they connect me with someone in the department that handles beneficiary changes. I then received an Email from a Policy Service Analyst. The first Email I received from her did not address me by name nor did it have her name or contact info at the bottom. It was like a text message and in my opinion very unprofessional. The only way I knew her name is that it was on the URL. She eventually approved my beneficiary change but the first draft of this had several errors on it. I asked several times to communicate with a supervisor in her department but she ignored my request. I eventually received an Email with an attachment that appears to be correct...several months after my first request for the beneficiary change.I will NEVER purchase anything from MO again. There does not seem to be any accountability whatsoever when it comes to customer service. My suggestion to MO is this If you receive multiple calls about the same problem then assign the case to a specific rep who can then become familiar with the case and be held accountable for solving the problem. "
Commented on 2014-11-09 13:51:14 EST
"They do not want to pay and always request more information when they receive what they asked for the last time. The don't answer the phone nor return phone calls. I somehow had 2 agents and 2 cases going. They are freaking idiots and this is a scam. They owe me for nearly 8 weeks. I have received nothing"
Commented on 2014-10-02 14:14:48 EST
"I work for a major health company who recommend me to join their group policy with this insurer big mistake Been waiting a month and a half for them to pay my legitimate claim and they're stone-walling me. They requested records from the VA over 75 documents. I called today to find out that they're are now requesting additional documents from 2 years back. I called me human resources dept to let them know that this company is shady and plan to not pay me. It would not be so bad except for the fact that my doctors won't release me to go back to work for another 2 months Do not be fooled by the name of this company even the employees complain about being ripped off by them Do not buy anything from MoO you will regret it in the end"
Commented on 2014-07-03 17:44:49 EST
"I am 72 and make annual payments. Since I changed address 4 years ago to a town in Australia I have received no invoices except one forwarded from Austria. Every year I inform them of my address change and they assure me they have my correct address on file. Then I receive no invoice but make my payment which does not change. Obviously they are looking for an excuse to cancel the policy.In the past they called me trying to sell me policy changes that would work to their advantage. "
Commented on 2014-06-01 20:10:29 EST
"Don't use this company for any kind of insurance need. They don't do any dind of investigation before paying out funds and pay to illegal crooks. Then you're the one who is left with bills and other pains."
Commented on 2013-12-29 10:47:06 EST
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