|
Review: SAFECO Insurance |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"We asked inspector to come while we were home and he refused, then caused additional damage while inspection it. Said engine was not good but did not even start it or have it inspected by mechanic(we had driven it the day before. Took deduction for damage caused by accident damage he was sent to inspct. Get a different story from every person I speak with. Blue book on my vehicle in fair condition exceeds $3000, They only offered $1800. Liars and thieves"
2007-08-27 21:42:34 EST
"rates have gone up yearly"
2007-05-23 15:16:45 EST
"They check credit reports, that is very unconstitutional. very high jpremium! too expensive for the normal household."
2007-06-14 12:01:14 EST
"Company could not easily settle a claim for windshield damage. Agents don't know the policies and the firm has settled a multi-million dollar standards of practices legal action with the Attorney General's Office in Washington. I complained to the Va AG's office."
2007-06-29 22:21:27 EST
"Only a windshield claim. Rates are very high and continue to go higher - without explanation. Too high for a normal income! "
2007-07-05 21:37:30 EST
"Great rates for good credit people"
2007-08-09 20:34:29 EST
"VERY, VERY BAD COMMUNICATION. NO RETURN PHONE CALLS AT ALL. AND VERY HARD TO ACCEPT LIABILITY EVEN WITH A POLICE REPORT ON HAND AND FAX TO SEE DETAIL. VERY VERY BAD PEOPLE & INSURANCE COMPANY"
2007-08-20 09:48:09 EST
"I was recently in an accident with a SAFECO driver who ran a red light. He was ticketed, witness back up the story, as does the accident report. Somehow this kind of straight forward accident needs weeks of investigation to assess liability. Numerous phone calls and e-mails with no response and no attempts by the company to even try to understand my frustration. in fact as of this writing, they still haven't even talked with the other driver! This is the last company I would ever consider giving my money to!"
2009-02-02 18:33:19 EST
"They raise your rates arbitrarily-no claim involved.
They changed the terms of the auto policy without my knowledge.
Stay away!"
2007-09-02 13:14:07 EST
"we have had 2 claims with Safeco and they were handled quickly and couldn't have been more helpful. My car was stolen and I had my daughter's wedding to attend in another state. Safeco provided us with a rental car and and even extended the time for the rental car. (my car was found 2 days before our trip). Safeco did not have to give me an extra week on the rental car. But my car was in no condition to be driven. In fact it was considered a total loss because of the damage from the theft. So they went the extra mile when they didn't have to. The wedding was beautiful and we had a nice rental car thanks to Safeco."
2007-09-18 18:05:02 EST
"terrible communication, refused to pay full body shop invoice, now it is 2 1/2 months later and body shop has still not been paid what they are due. Company says it is not their problem. We Will not be with Safeco next month. TERRIBLE SERVICE"
2007-09-19 19:48:27 EST
"I have been with Safeco for over 10 years. I had to use the insurance on once occassion when our house flooded. The response was overwhelming. The adjuster came out the next day and issued a check for the repairs. He made arrangments for the cleanup company to repair everything. Wow... this is service."
2007-10-04 09:58:52 EST
"You won't have any problem with them until it's time to file a claim. they become absolutely rude on the phone, they never return your calls, and when you feel all alone and no one cares to help you with your claim and you decide to call your agent, you'll find him a total stanger too. and you get a response such as: sorry I wish I could help, but I don't know how.
My car was in an accident, at first their response was "total loss" then they changed their mind that it's fixable, when I told them that I don't want to fix the car just pay me for my damages, first they told me that I have no choice but to repair it, when I refused , they told me ok they will pay for the loss but I will be responsible for my own rental, when I accepted, then they said "sorry we cant cut you a check because you've signed an aggreement to repair the car, which absolutely a lie. now it's almost a month after the accident, I still haven't seen a check and no one returns my calls . Their service is terrible. they are rude and the worst insurance company if you ever have to file a claim. Please DO NOT go we safeco, you'll be sorry. "
2007-10-05 18:27:57 EST
"I broke in my car cause the door was locked. I broke the windshield to get in, and Safeco wouldn't even fix my windo when it was damaged. Wanted me to pay a deductible, when i don't have one. RIP OFF. I pay all the time and never use my insurance.. I'm dropping my insurance cause also, they won't fix my flat tire."
2007-10-15 13:43:43 EST
"no follow through only want money"
2007-10-18 09:45:37 EST
"Bad company to work for, I was a former disabled employee who was wrongfully discharged. It is a discriminating company. A lawsuit will be forthcoming."
2007-10-25 19:40:22 EST
"My husband and I have had SAFECO for about 6years. We had never filed a claim until a few weeks ago. Our truck hand major wind damage from the strong Santa Ana's. On the phone they were qick to insure us, but now we are getting the run around about our claim. They have halted payment until an investigation is complete. They said it's odd that a vehicle that hasn't been driven has so much damage.
They used to be great, when it came to adding vehicles and limits, now they are horrible. I definitley think they are money hungry. They take your money but do nothing in return when it comes to filing and paying a claim. "
2007-11-09 19:25:54 EST
"Every other house around us has successfully filed claims for hail damage. We are battling Safeco and they are trying to tell us that we are the only house in the neighborhood that wasn't damaged. We've had two contractors tell us that our roof was damaged. We've paid them for over 12 years on our house and two cars, never filed a claim before this, and this is how they treat us."
2007-11-12 11:00:32 EST
"I was buying a new car and tried to get in touch with my agent (who is 4 states away) to find out how much it would cost. The phone rang 4 times, then hung up on me. I tried again, same thing. So I called the 800# (as if I was in an accident), I got an operator who tried to connect me to my agent again, same results, so I called the 800# again. They were about to switch me to my agent until I told them not to bother because they won't pick up. 3 months later, on my current payment coupon, I tried the agent's number again, it now says "The number you are trying to reach has been disconnected"! Yet my payment is STILL going to that address??? Not this month! Keep away from Safeco! It's a scam!"
2007-11-19 17:11:15 EST
"My primary problem was I felt I was being treated as a criminal in this matter, not as a policy holder who had just been displaced. From the first time I spoke to the adjuster, to each of my meetings with the claims adjuster, I was totally unsatisfied with the tone, body language, questioning and overall discontent that was displayed from the both of them. This experience was made an even more inconvenience because of their attitudes throughout my ordeal."
2007-11-28 15:28:38 EST
"We have been with out waterheater for over 8 days and since it,s a tankless unit the agent does,t know anything about it.So he left us hanging "I;ll be in touch" no hot water no offer to get us a hotel room for basic showers.Iam a disabled vet and I need hot water.But no help from Safeco."
2007-12-08 14:46:07 EST
"The Safeco Adjuster was much more concerned with shaving a few dollars from the claim than helping us (as victims) out. His actions caused delay. He acted capriciously by trying to change what would and would not be covered after he went back to his office. "
2007-12-18 10:49:45 EST
"Do not buy insurance from Safeco. I have had safeco for over 20 years, maybe longer. I tried to file a claim for hail damage to my roof confirmed by a roofer and Safeco's independent adjustor. Denied. Said there had been no hail in my area for over a decade and it has taken them almost a month for them to deny it. They made the IA go back and redo the report. My local agency will not help me at all. I had to do all the calling. No one returns calls. My agent would not even help me file a claim. She gave me an 800 number to call. I am thoroughly disgusted thinking of the insurance company and how quickly they are to accept premiums but will stop at nothing to deny a claim. I repeat. Do not purchase any kind of safeco insurance. If I ever get away from them I will never ever go back"
2007-12-28 17:57:20 EST
"The agents don't seem to know anything at all about the policies. Every question or change I tried to present to my agent, he would direct me to a telephone they have in the corner of the office, and I would have to speak to someone by phone, my agent was NEVER able to answer my questions."
2008-01-11 15:42:05 EST
"I have been with the company 8 years. I went with them because I used a local agent in our small town. When I started I had a $10,000 policy. I have added 3 more restaurants and now the policy is $30,000. During that time I never filed a claim and had only 2 workman comp claims totaling less that $3,000 dollars. I finally had my policy reviewed by others. I found that I was way under insured. I was able to double my coverage and go with another major company for $8,000 dollars less per year. What really caused my to write this review is that they sent a $214 dollar outstanding balance to collection. Out of the 7 years I sent them payment infull every January. The $214 was incurred in November when I increased my limits to meet my new landlords requirements. They never sent me a bill. Instead they buried it in the renewal policy which at that time I was not sure if I would renew. I am bitter about the collection notice as you can tell. But I am more mad that I was paying top dollar for probably the worst policy ever. Avoid this company like the plague."
2008-01-20 16:23:14 EST
"This was my first time hearing about Safeco Ins so I gave them a try and boy did I regret it. I was told that I was insured and to find out I wasn't until 2 mos later really upset me."
2008-01-15 20:55:52 EST
"Safeco Insurance will not except a claim, when one is filed. They are rude on the phone and will find every excuse they can not to pay off. Please do not deal with this company, they are terrible. Thanks."
2008-01-21 18:01:29 EST
"The only real issue that I have with this companies auto insurance is the high cost."
2008-01-22 18:59:04 EST
"Safeco intentionally added a friend who used my car and had an accident on my fully paid policy without my knowledge thereby increasing my policy and leading to a cancellation one week before renewal. I was hit with $450.00 fine from MVA.
Big regrets!!!!"
2008-01-22 19:43:29 EST
"Claim was paid quickly. In-network repair facility was great!"
2008-02-01 15:23:02 EST
"This is not my personal insurance. (thank goodness) I've just had an accident where it wasn't at fault and this is the company that I've been dealing with for the past month. These people are NUTS!!!!"
2008-01-29 19:20:50 EST
"Lost roofing and 320 sq feet of insulated and wired storage shed in 2008 oxford tornado
chinchy company offered me 10,000.00 for all
My first estimate on the roof was 5600.00 and I spent more than the difference on the sheds 15 years ago. "
2008-02-13 13:17:02 EST
"I do shop around every time my policy is close to expire date. Each time SafeCo is chipper than other companies. They treated my claim very well, but it was very small claim. They have decreased the discount for full upfront payment, so I have to pay more, despite my rate remains the same. I feel it is not fair."
2008-02-19 19:02:20 EST
"Difficult to make them move. Somebody set our garage on fire in decembre, we are in February and still they have done nothing. They told us we can pick the company which will make the repaire but when we told them what company we want then they refused and tell us we have to take the company they sent to us (less expensive). They want we take the less expensive company but they don't want to be responsible if they do a bad job (the company they want we take are 12 000 dollars less than the other one they sent to us and the one we want is only 5 000 dollars superior). Our coverage allows us 31 000 dollars but still they don't want to pay. They are very fast to take your money but don't count on them for to be cover, you can say good bye to your property.
The adjustor before have any bid had already told us that he was ready to pay 15 000 dollars. He set the price before to know about the real work. When he called us he didn't tell us the other bid is lower, he told us "our bid is lower" (talking about the company he wanted we pick. I think they are not serious at all and I know now they are working only with "their" companies and nobody else (whatever if the job is good or not if it's cheaper. they are not responsible for the job anyway)."
2008-02-20 17:32:22 EST
"They pay out even whenthe party they pay take the money and run "
2008-02-26 22:27:05 EST
"Their claims adjustors suck. They are some of the worst in the industry."
2008-03-07 06:29:43 EST
"safco is very fast in settling your claim
and thier there when you need them. not only will i renew my auto insurance i going to use them in my home insurance also .thier is an con with them but that's ok because you do get your money back for towing .you pay towing and than mail in your proff of payment
butthat it. very please and reasonable price too"
2008-03-07 15:30:00 EST
"We found Safeco to be a good insurance company but if you file a claim, look out! We had two, both involving our son. The first one was when his car was parked on the street and a drunk, uninsured driver ran into his car and totaled it. The second was when he backed into a light pole in a parking lot. We expected a rise in our premiums, but they went up 60 %. We would have stayed with Safeco if our premiums had risen somewhat, but not that much. What was even more strange is that the insurance on our car, a 2003 Matrix driven by two 55 year olds had higher premiums than the 2005 Pontiac G-6 driven by our son. I shopped around and bought a policy locally with the same coverage from a good company and our premiums per month are only $10 higher than they were with Safeco before the great premium hike of 2008. After asking around, the consensus is that this is typical of Safeco."
2008-03-10 15:40:40 EST
"They are in business to not pay claims, but they will gladly accept your money."
2008-03-12 09:25:27 EST
"A deer hit my car on a Saturday night call the claims dept they and agent there on Monday morning.Now that is fast also I took my Ford Five Hundred to whatever bodyshop I wanted. And they took care of the claim no problem. "
2008-03-12 20:14:44 EST
"1 For car insurance - they bumped up my payments a ton for a fender bender and for someone breaking into my car. Basicaly they more than doubled insurance.
2) For home insurance - really sucks and the online service isn't even there. no way to see what my home policy details are. "
2008-03-13 22:52:13 EST
"Beware!!! this companies only concern is there bottom line, they will screw you with a smile on there face I was hit by one of there insured and was lucky to get 1/10th of what my car was worth and 1500 for injuries and lossed wages? That should cover...nothing and I am also insured with them."
2009-02-03 11:00:17 EST
"Seem to be pretty straight-arrow, but their book keeping can get a little frustrating at times. They'll make a mistake, send me a $10 check for "overpayment", then threaten cancellation for underpayment a week later. So far its been pretty easy to straighten out thru the local agent (main reason for using them) but I'd hate to deal with them strictly via web/phone."
2008-03-30 15:00:55 EST
"(In 2007 my insurance premiums were increased by 16% because I received (unjustly) a ticket for "Failure to Yield." Then this year they were increased by another 27% without any reason or explanation. I'd had no traffic incidents of any sort. "
2008-04-01 10:06:23 EST
"I had a claim with Safeco and was injured in the accident and received the best customer service ever. The medical adjuster was very sympathetic to my disability from the accident and was always there to answer my questions and also would answer the phone - no voicemail, some young lady from Indianapolis. I guess there are 2 sides to every story - but mine was a great one"
2008-04-02 07:27:06 EST
"this is the WORST insurance company i have ever dealt with. I tell everybody I talk to do not buy insurance with safeco!!!!! My 1st claim ever and it is living nightmare. 1 1/2 months later and nothing has been paid. no communation what so ever!!! just voice mails, which nobody ever calls back. had to get an attorney, My cost. They dont have a problem with wanting there check for the premiums BUT dont pay claims. "
2008-04-02 16:33:26 EST
"I have been insured with Safeco for 3 years and their service is great! 24 hrs customer service and claim service. My sister was at fault in an accident, and they took really good care of her, she had Medical Payments up to $10,000."
2009-02-02 14:19:41 EST
"I am no longer insured with Safeco and I would have posted this sooner if I had run across this website before now. In 8/2006 I had an accident which was my fault and caused about $8k damage to my car and probably more to the other person's car. I dropped my car off at a shop the same day as the accident and rented a car. The cost for the rental car was covered under my policy and I had about 30 days' worth of coverage. No problem, right? It couldn't possibly take 30 days to repair my car. It took more than 30 days because of Safeco's delays. As the shop began taking my car apart more damage was found. This is very common and it is usually handled by the shop faxing a supplemental estimate to the damage adjuster who approves the revised estimate. (I am in the insurance business and know the process very well.) Instead of approving the repairs via fax, Safeco insisted on sending a live person to the shop to personally inspect the new-found damage. This person would get to the shop several days after being advised of the new damage. These delays caused my rental car coverage to expire which caused me to have to pay for my own rental car. When I confronted the adjuster about this, he said I shouldn't have gotten a rental car so soon. I guess I was supposed to drive a car with the entire driver's side smashed in including shattered windows and doors that wouldn't open. The adjuster was an arrogant jerk. I have more stories, but I think I've made my point. The rates ARE too high."
2008-04-09 00:14:30 EST
"It is not fair that they forget to charge you on one month and then the following month they double charge you for their mistake... i think it should come out of their pocket, not mine...it just isn't right that i should have to suffer because of their stupidity."
2008-04-24 12:57:21 EST
"My home was located right in the path of hurricane RITA in Orange county Texas.My travel trailer was destroyed as a result of the hurricane. I called SAFCO, my insurance company, as soon as I was allowed to return to my home.Within two days a adjuster had looked at the trailer and within a week the trailer was picked up and I had a check.Safeco gave me fare market value for the trailer.Post hurrican Rita was a very bad time for all of us on the Gulf Coast and it was very pleasent to to have a no hassel insurance company which is more than I can say for my homeowners insurance, but that is another story."
2008-05-15 12:01:01 EST
"SAFECO is the most unethical insurance company. DO NOT SELECT THEM BECAUSE THEY WILL DENY YOUR CLAIM TO SAVE MONEY. This is honest advice. "
2008-05-23 00:33:18 EST
"Terrible customer service. I couldn't speak with the person who was handling my claim. Always voice mail and lip service. They never call you back and trying to get them to pay is like pulling teeth "
2008-05-26 09:09:49 EST
"STAY AWAY!!! THIS IS THE WORST INSURANCE COMPANY IN HISTORY"
2008-05-26 20:14:39 EST
"After paying $1000s each year and finally placing an honest claim for simply 100s to help for wind damage. Yes, they paid but sent a amateur rep out who made false reports about our house condition and then when I called to correct it they did not correct it but sent me a demanding letter threatening to increase my insurance or drop us. THE WORST EXPERIENCE I HAVE EVER HAD WITH ANY INSURANCE MATTER. GOOD-BYE SAFECO!"
2008-05-31 23:26:03 EST
"NEVER AGAIN"
2008-06-12 21:00:53 EST
"They like to take your money every month but if you file a claim you are screwed!
The claims examiner is an idiot! Her manager is a bigger idiot!
This company is awful!! Stay away!!
"
2008-06-09 00:35:06 EST
"Unless you get it in writing, don't believe what the rep says on phone. I got burned because of it."
2008-06-11 13:08:41 EST
"in the process of negotiating a uim injury claim under my policy due to a combination burst/compression fracture at l1. accident was a year and a half ago. we have had to involve the washington state insurance commissioners office 2 times to get safeco to respond to us. they deny getting reports from care providers that we have documentation that they infact havereceived these reports. they have stated that my pain level is a 1 as per my provider when infact the report shows non vigerous daily is a 1-2 and walking, yard work, ect. is a 3-4. they out right lie, devalue my physical state, wont respond to any request for documentation on there part. i have been with safeco for over 23 years, have never had a claim with them. this accidend was not my fault the other driver was cited. we have cancelled our policy with them and will never go back!!!!!!
they are all about saving there money instead of taking care of there insured and doing whats right!!!!!!"
2008-06-12 01:32:10 EST
"Please make sure you keep all receipts before starting with them because it is a hassle on a claim with them if you don't. I had pictures of all my items because I never liked holding on to receipts and when I started my policy I informed them of that upfront. They told me to take pictures of everything and thats what I did. I ended up having to file a claim and they keep asking for receipts even though I provided all the pictures to prove i owned or had the items. They have made me feel helpless throughout this experience as if I'm the suspect instead of the victim of the crime. The was home invasions have gone up this year alone should let them see its not something anyone can really avoid happenening."
2008-06-17 13:58:41 EST
"Wood floors flooded. They wanted to patch a $6,000 floor that was 5 years old. Refused to acknowledge hail damage to roof when all neighboring houses had damage. had to get 2 field assessors and 3 vendor proposals before they would approve flooring. I had replacement cost policies and they made me pay partial up front and get a remimbursement. Will change companies as soon as I can."
2008-06-25 17:38:25 EST
"It appears truth does not equal justice, as proven by the outcome of my auto claim with Safeco. Another driver ran a red light, causing our accident, and somehow they are deeming me 50% liable (the other insured's insurance is--surprise--safeco, as well), though I was driving the speed limit and avoided the accident at all costs. Shame on them. "
2008-06-28 20:11:04 EST
"My daughter was involved in minor fender bender. No damage to her car. No injuries were reported on the police report, no paramedics were called. The other driver went to the emergency room later that evening with a torn cornia and severe head trauma. My daughter was going 5 miles an hour.
The other driver hires some ambulance chasing attorney. The total medical and auto repair was well over $20,000.
When I called to say that the other driver was committing insurance fraud, the Safeco rep said it was easier to just pay it. JUST PAY INSURANCE FRAUD??? Last time I checked Fraud was a crime. My rates have now gone from $3000 to $5000 a year.
I am filing a claim with the proper state authorities and will cancel my policy. "
2008-06-30 23:56:27 EST
"We really like the office staff in which we have our policies with.
Just had an auto accident and they are handling it very efficiently."
2008-07-01 23:28:43 EST
"A few years ago we added two teenagers to our auto policies. We knew that having teenagers (one girl, one boy) meant higher rates and we were prepared to pay higher rates. The teenagers are now in their early 20's so we started shopping around. Both kids had minor accidents. Found out we can get better coverage for about 1/3 of the price Safeco charges even with two young adults with accidents. Didn't waste anytime switching. We also had our boat insured through Safeco. We cancelled that policy within days of cancelling the auto policies. It has been 3 weeks and we are still waiting for the refund check."
2008-07-07 09:46:27 EST
"Over the past year my auto insurance costs have gone up $100 a month due to all sorts of supposed state based charges and yet every website that I use for an auto insurance quote is significantly lower. I've not personally had an issue w/ Safeco's service but my dad did last year and almost had his license suspended as a result. I'm sad to leave an insurance company after 9 years of using them, but they aren't worth the extra cost and I'm afraid of encountering a problem similiar to the one my dad experienced. "
2008-07-07 10:50:49 EST
"I have been with Safeco since I was 16 for auto insurance. I have had two claims with in a 15 year time period. Both claims were taken care of quickly and very well. Customer service and the adjusters were great. I have absolutely to complaints. "
2008-07-07 14:48:58 EST
"At the time of getting the insurance quote, u would be told an impressive amount better than Farmers or Gyeco So u would take the offer, but later after 3 months they again withdraw money from your account saying all sorts of reasons... never belive them.. "
2008-07-24 21:57:43 EST
"Safeco is the worst insurance company every!!!!!!!!!!!!!!!!!!!"
2008-08-04 14:52:50 EST
"Don't actually have insurance with Safeco, but was involved in an accident with one of their insured's who was 100% at fault, they accepted liablity but they sure don't want to pay what it is going to cost to fix my car, I have been fighting with them for a month now, they are wanting to give me half of what the body shop wants for repairs, they refuse to budge, insist that I try one of their preferred shops which is an hour drive for me, real convenient, the one I want to go to is 15 minutes away but it is not a preferred shop. Don't ever insure with safeco and pray you don't get into an accident with one of their insureds. Unfortunately my brother has insurance with safeco and they actually paid out on a claim where he was not at fault, he was parked in a parking space with a 4x4, came out of the store walked around behind his truck got in, started the truck and put it in reverse and rolled slightly back and hit something, he thought what the heck, got out and some old man in a little car had pulled crossways behind his truck and parked, my young daughter was with him and could not believe what happened, unreal that they would pay out. Stay clear of Safeco."
2008-08-05 17:58:55 EST
"Worst customer service we have ever had. Our claims examiner made no effort to investigate follow up, update us or be of any assistance.
We are leaving Safeco. "
2008-08-07 21:55:16 EST
"Worst customer service Ive ever dealt with!
Had our house destroyed in tornado. Just wanted my house put back together with same quality materials. They ripped up my high quality carpet and want to replace it with cheap. Nickel and dime you to death. Call your attoney general if you have any problems with this company. BAD BAD BAD BAD company rude too.Safeco Insurance does not care period!!!!"
2008-08-17 07:28:09 EST
"They put our total loss van into salvage and in order for us to put the title back into oue name we needed to pay the taxes for the difference of total buyout and the buy back price. Somewhere in the neighborhood of $350.00. There was no mention of this in our discussions and settlment price of our van."
2008-08-25 19:50:51 EST
"This company will increase the premiums each 6 months, no matter if you have had any claims or not. They told me that I have to intentionally get into an accident to get any money from them, otherwise they would not pay!
I have never had any accidents and have no intention to get into an accident. Very aggressive and demanding way of dealing with customers.
They will not respect the fact that you have never had any claims with them!"
2008-09-02 12:22:19 EST
"worst company I have ever seen!!!!!!!!!!!!!!!!!!!!!!!!"
2008-09-03 11:44:28 EST
"Traveling to a funeral a 120 miles from my home city our van loss power. I pulled over to the side of the road a fire bellow from the engine. When call the company to file a claim we were treated as if we were making the whole story up. When presented with evidence from the fire department the company made excuses for the fire claiming over and over again if it is mechanical they want pay. We have comprehensive Insurance with this company."
2008-09-05 15:14:46 EST
"Never returne phone calls."
2008-09-09 11:47:47 EST
"terrible company. Would not suggest ever going with this scam. They are rude, and disregard important details. I am going to follow up with my claim to the highest Authority and report them to the BBB.
I think they should be thrown out of business for their unprofessional ways. Even supervisors at this company are a disgrace. "
2008-09-16 17:21:37 EST
"Very slow to help"
2008-09-24 18:19:56 EST
"my truck was tail ended by a drunk driver. The drunk driver had no insurance so i had to file a claim on my insurance. I filed on september 16. on the 17 i had a man call me from safeco telling me that i was insured and my insurance would cover all damages due to the wreck. well today (september 24 i get a call from safeco. the lady records me and asks me about the damages. as soon as she is dont she turns off the recording and tells me that my insurance policy was cancelled due to late payment. MY PAYMENT ISNT DUE YET! I asked them when my policy was cancelled and they tried telling me on september 12. but thats a load of bullpoo because on september 16 that man from safeco told me i was insured! They cancelled my policy so they wouldnt have to cover the damages. Then the lady on the phone was being so rude. She called me a little rich b**** and told me to go pay for the truck myself. She told me she didnt have to listen to a spoiled brat like me. I was sooooo mad. so i started saying something to her and she told me she wasnt going to hear it and hung up on me!!! but thats ok.. i just got off the phone with my lawyer. YAY. we're taking em to court! haha. their screwed! Dont ever use SAFECO. They are a scam and all they want is money. they arent there to help anyone. Dont Use Them!"
2008-09-24 19:05:31 EST
"Safeco has totally ignored our claim for storm damages to our house. We are considering hiring a lawyer to help us."
2008-09-30 09:48:50 EST
"They raised my premium three different times, and then refused to bring it back to the original. When I requested that my policy be cancelled, the guy working did not put that all the way through, and they still charged my bank account $280, which put me in the negative. Do not go with this company!!"
2008-10-07 11:13:31 EST
"Still waiting (going on 3 months)for these criminals to pay to repair my vehicle damaged by a SAFECO insured vehicle.They have proof from the Police that their poilcy holder hit my vehicle & was cited by the Police.I wouldn't recommend this fly by night crap company to a dead dog."
2008-10-10 13:57:35 EST
"Try getting a live person on the phone. You call and leave a time when they can call you and they don't. When you finally get someone, your claimis all done even though they do not have all the information. "
2008-10-22 10:18:46 EST
"I was recently in a auto accident where I was hit from behind. Safeco has provided absolutely no support and refuses to repair damages to my car from the accident.
I refuse to pay for this type of service and will discontinue my policy"
2008-10-22 16:44:15 EST
"A car that was also covered by Safeco hit me. I got cuts and bruises and a sprained wrist. Safeco paid for my medical treetment and got me money for lost work and pain and suffering. They also paid for my car repairs."
2008-11-03 13:28:32 EST
"These people don't want to pay claims"
2008-11-03 18:02:12 EST
"A SAFECO driver hit one of our vehicles and SAFECO deemed that we were 50% liable for our damages and the damages of their insured. When we didn't agree with their offer, the SAFECO rep. became hateful and told me that she was closing the case and that we could file with our own insurance because that was all she was offering. The real kicker is that in her "investigation" she never spoke to the witness. I would suggest to anyone dealing with SAFECO to take pictures, keep receipts, and document EVERYTHING!! "
2008-11-04 09:01:01 EST
"They increased my premium without any reason.
There are no violations or accidents still they jacked up my premium."
2008-11-10 16:46:14 EST
" refused to pay claim, every time someone said we needed a new roof after the hurricane, they sent another person out to rebutt it and say we did not need a new roof(which was damaged due to the hail). Safeco sent out 6 different people to look at my roof. With the last person saying we dont need a new roof of course. Needless to say we have leakes and no new roof.They also refu Thanks Safeco for nothing!"
2008-11-13 15:19:00 EST
"I had to deal with three different adjusters for one accident, the adjusters don't work with you very well their estimates are low,I had a hard time finding a body shop that would work with or accept Safeco the payout on a totaled out car was wat low and i couldn't find a similar vehicle for what they offered me my whole experienc with them was a nightmare on top of it both of ny cars were wrecked sitting in my driveway by stolen car"
2008-11-15 17:55:48 EST
"Our refrigerator water line broke five days after we bought our house and made a hugh mess. My safeco agent got me a really good contractor to fix everything. All we had to pay was the $500 deductable. We are so pleased with the service that we are going to get Safeco Auto insurance even though it will cost $75 more than what we have now."
2008-11-21 20:13:20 EST
"I got into an accident with another Safeco policy holder. He admitted fault and the police report varifies it. I am stuck paying 10% of the total cost because Safeco says I could have avoided being hit, which was impossible. I was hit in the rear quarter panel pulling into a parking lot. "
2008-11-26 20:55:09 EST
"After prepaying the deductible for an accident, I'm still waiting to be reimbursed. It's become a nightmare trying to get my money back."
2008-11-28 17:23:34 EST
"Rates go up and up and up with no Claim filed."
2008-12-03 19:23:32 EST
"Definately cheated us. You were rude and just horriable to work with. The day we cashed our claim check we cancelled ourpolicy. That's the only way we could fight back. Hope you fail. P. S. We'll tell a friend"
2008-12-13 18:00:37 EST
"I could write a book about the problems with my one and only claim! "
2008-12-16 08:19:54 EST
"We had water leak that caused major damage in June 2008 it is now Jan 2009 and our claim has not been settled, phone calls are not returned adjusters are incompent and rude our policy is up next month we will be changing companies this is the worst costumer service we have ever recieved. "
2009-01-06 15:21:01 EST
"I have to pay 250 to NYS because they sent my notice of cancellation in too early. now I have to straighten out NYS that my insurance did not lapse. It is a headache."
2008-12-19 00:08:15 EST
"Safeco is the worse we've seen ever. They are big time sucker/cheater. Please never do business with Safeco them. The biggest rip off company ever."
2008-12-31 11:35:35 EST
"Starts you with one premium price, then after 2 weeks or so, raises it to almost double! Wish I would have stayed with my previous insurance company!"
2008-12-31 13:01:56 EST
"SAFECO sucks. No concern for the consumer or those who suffer losses. All SAFECO is trying to do is sell cheap policies and then screw those who have rightful claims."
2008-12-29 11:59:39 EST
"I was fairly satisfied with their handling of the few claims I've made over the years on my auto insurance. However, their rates just keep increasing for no reason. I've been with Safeco for over 10 years; I have an excellent record and credit score. No accidents, tickets and yet my premium just increased again! $1,200/yr for an 02 Forester is ridiculous. I will definitely be switching this yr. If they can't provide long-time clients with better rates why stick with them?????"
2009-01-05 21:24:18 EST
"Safeco denied us from full roof replacement on our house after the Sep 08 hurricanes. Citing obvious damage on entire roof, they only agreed to reroof the front. Adjuster even suggested re-using shingles from the front to repair the rear! After a month of speaking to differnt reps, I still had no luck. to beat that, I cannot get my shingles matched or find a contractor that would do a partial repair. it is now Jan 09 and I still have a tarp on my roof.
Thanks Safeco! For poor customer service."
2009-01-08 11:35:31 EST
"My car was rear-ended the person who hit me claimed total fault. The Adjuster NEVER showed up to do a supplemental estimate, asked the repair shop to do it. First the repairshop refused said it was the Adjuster's responsibility, and after two weeks wait repairshop finally does the supplement. Now I have to pay the additional rental fees out of pocket because they dragged their feet!"
2009-01-13 16:13:43 EST
"This is the worst auto insurance company."
2009-01-14 10:58:22 EST
"Our home was broken into in December and we filed a police report and then filed a claim with the insurance company. They keep giving us the run around even after we have provided receipts, bank statements, and verifications from sellers that we in fact did purchase the items. We provided recorded statements and now they want another statement with an attorney and will not provide any answers as to how the process works and if/when we should expect our claim to be paid. It's going to be almost 90 days since making the claim before a statement is given to their attorney and then who knows if we will receive a check. Just filed a complaint with the state about their practices."
2009-01-14 18:39:28 EST
"Had an accident in '05 & I was not at fault.Spent close to $1500 in costs & rentals.Case went to court in '07.Only now 2009 have I heard anything back fr Safeco saying that am not entitled to any reimbursements.No correspondence nor letters sent to me.This co will leave you in the dark when reality hits. Really dissappointing!No apologies at all.They just lost another client."
2009-01-14 20:17:55 EST
"I filed a claim with SAFECO for hail damage in November of 2008. The adjuster said the roof need to be replaced. SAFECO took the total the adjuster came up with and then subtracted $4,400 from it for a roof claim they paid five years ago.
There have been 160 thunderstorms in the county I live and 60+ of them had hail since the 2003 claim and repairs, yet they don't want to pay the full amount to replace my roof now.
What is the difference between a bookie and SAFECO? A bookie doesn't welsh when he owes you money."
2009-01-21 02:44:39 EST
"I was in an accident with a driver that was insured by Safeco, She ran a red light T-bone my car. After talking to the safeco agent about claims he said the case was under "Investigation because of conflicting stories” even with the police report stating the driver ran the red light, the driver even confesses to running the light. Ended up hiring a lawyer, Safeco continues to give me the run around. It’s been over a year my totaled car is still sitting in my driveway and Im still paying off my medical bills from the accident. The car is obviously totaled, adjuster even said that when he came by, well pay me for a replacement, months later they say they’ll repair it, gave me an estimate that shows repairs for the right side when the car was hit on the left, and left out a major parts of the repair. They are your best friend when you give them your money but if you have a problem they act as though we are enemies. SAFECO is a GREEDY SNAKE, DO NOT TRUST SAFECO. "
2009-01-20 13:47:06 EST
"Everything the field agent tells you, insist on getting it in writing. Field agent told us one thing and the claims adjustor another. "
2009-01-22 22:54:51 EST
"I was recently rear-ended at a red light by a SafeCo driver, and they accepted full liability. However, when the time came to repair my car, they wouldn't pay for labor costs, the paint job!, and wanted to charge ME a fee for using original parts instead of re-manufactured parts on my brand new Mini Cooper. These guys are incredibly shady and rude."
2009-02-03 16:44:32 EST
"This company is RIDICULOUS!!!!!!!!!!!! I signed up for auto insurance because I thought I'd save a lousy $100 every six months from my Progressive policy. Signed up, and they confirmed a quote, I signed off on it and they took out my first month's payment. Everything was fine until I got a phone call three weeks later from a rep asking about the service I got signing up and she asked a lot of questions I already filled out. I answered her and she told me nothing I answered will affect my rate. A week later I get a letter in the mail telling me they are raising my six month premium by $400!!! and my next payment was due for direct withdrawl just a few days from that time! I have NEVER had that happen to me before. I called their customer service and the woman said they did not run my motor history report until three weeks after I signed up. HUH?!?!?!?!?!?!?!?! Why did I give you all my license and social security number WHEN I SIGNED UP and when I WAS SENT A CONFIRMATION EMAIL ABOUT MY RATES! This company is garbage - DO NOT SIGN UP!!!!!! "
2009-02-06 16:22:14 EST
"We just submitted a homeowner's claim with SAFECO and were initially satisfied with the claim service, inspectors and customer service. Today, we received our claim check for the claim made in December; however, a surprise to us was that we also recieved a notice of cancellation (with the documented reason of cancellation being due to our claim). Now, we have to go through and make more deposits, find insurance, and all of that fun stuff (all over again). That's just great that SAFECO insurance cancelled us just for making a claim (btw - we've never made a claim with any insurance company EVER)."
2009-02-09 15:24:14 EST
"My home caught fire and burned a couple of rooms. They are not offering me enough on the claim to put plastic over the burned out section of the house. I hope you do not have a claim with this company. If so, they will try to screw you. I will not renew with this company once this nightmare is over. "
2009-02-16 21:26:17 EST
"Great compared to other companies I have used."
2009-02-20 12:07:03 EST
"I ended up having to call the Alabama insurance commissioner to get them to pay. Their corporate office in Washington state was horrible."
2009-03-02 16:31:20 EST
"Two weeks after auto policy was issued, I got a notice of increase (50%) supposedly because of a late review that showed a failure to come to a complete stop. That has been my only violation in over 10 years. The agent was of no help so I am starting over"
2009-02-27 10:12:18 EST
"Very worst customer support in the world. Customer care people provided wrong information when I got into trouble and they didnt settle my claim. I have been fighting with them for the past 3 months, with poor response in Phone call / Email. Now contact attorney to sue them.
MY KIND SUGGESTION:
DONT GO TO THIS INSURANCE AT ANY TIME.
If you need, I m more happy to give more details. Better you can go with other insurance like GEICO, ALL STATE / FARMERS."
2009-03-13 10:59:32 EST
"people in my Van was hurt, yet Safco will only pay 1000. of their Hospital and it was my fault I couldn't believe they wouldn't take care of the ones with me and their Hospital bills and I have full coverage. why would I pay that if I don't get that?? something is very wrong here. They said if their bills are over 1000. well they are up a creek cause that's all we pay. And people want to know why its the law to have insurance.to the companys can get rich."
2009-03-18 21:30:58 EST
"They never follow through on what they say they are going to do. When you pay them thousands of dollars a year and you go to file a one claim after being with them for over 15 years, their whole attitude toward you changes and they are cancelling your policies without warning. Scammers!!"
2009-03-12 07:20:32 EST
"My claim was submited almost three weeks ago and has yet to have any prgess. It took a week for an ajuster to show up at my home, a week later was the engineer. Four days later STILL NOTHING! How much longer do I have to wait."
2009-03-22 10:53:25 EST
"We've been Safeco customers for over a decade. The first claim (stolen car) took forever and they wouldn't return calls. Finally a check for $300 arrived for the stolen car. When the car was found, Safeco finally called to say it was their car. But no, I hadn't cashed the check! This year we files a claim for a leaking pipe in our condo shower. The fine print said they didn't cover slow leaks. Not much can go wrong with a condo besides leaks. They are terrible. "
2009-03-16 16:34:11 EST
"All of the people that we have talked to have been extememly helpful and interested in our satisfaction of the claims."
2009-03-25 14:16:05 EST
"Hit by a Safeco Insuree , been 5 months and still not settled my claim.
One of the worst companies I have ever had to deal with. Should not be in the auto-insurance business, not their forte.
Not hard for me to see 60% unsatifactory score. "
2009-03-28 17:07:09 EST
"The appraisers are "independent contractors" who make a point of denying any claims. I recently lost a roof and had interior damage due to a storm. Three appraisers said they could see "no storm damage" and SAFECO paid me $500 for a $10000 damage cost. My agent appealed the decision and he, too, was turned down...their attitude was abrasive."
2009-03-29 12:24:56 EST
"Safeco, told me I could take my vehicle to anyone I wanted to repair it and then tried not to pay the estimate saying thier perferred shop could have done it for the price thier Safeco estimator wrote. Thier estiamte was a joke and involve blending in paint and taping. My shop said you need to paint the entire panel etc."
2009-03-30 15:47:32 EST
"SAFECO instantly sent us a settlement check for 30% of the claim, then tortured us for most of a year after we provided prompt documentation of the loss. They ended up paying 95% of the claim but put us through hell to get it. If we ever are involved in any accident/loss/claim where SAFECO is the insurer, we would just give it to a lawyer and happily pay him/her 1/3 for the incredible aggravation due to SAFECO's business model. "
2009-04-02 20:14:12 EST
"Rates are a bit higher than the norm but the handling of claims was completely painless. It just depends on how much you are willing to pay for the service."
2009-04-08 14:36:35 EST
"The worst. We had a water main break in front of our house by a large truck turning around in our driveway right by the meter. They didn't cover it, and acted like I was commiting fraud. They even wanted a letter of 'explanation' threatening to blacklist us. I should have gotten a lawyer, but could ill afford that after paying around $3000.00 in repairs. Then they acted surprised when we dumped them. Do yourself a favor and stay far away from Safeco. All smiles taking your money, all belligerent when you have a claim."
2009-04-08 17:14:03 EST
"I don't know what these other people are talking about except the factor that some people just can't be pleased. I have never had a problem with Safeco. Everytime that I have had to call customer service, the customer service person answered my questions quickly and professionally. I had a claim after the recent hurrican in Houston and Safeco handled my claim very satisfactorily. Are they the cheapest insurance....no they aren't. However the old saying " you get what you pay for" is very true. I don't look for cheap in an insurance company, I look for service and reputation. I heard nightmares from some of my neighbors after the storm her but the people that had Safeco were pleased. It would take alot to make me change. One should realize when they read these comments that most people will take the time to report bad service but very few take the time to report good service. "
2009-04-08 22:17:29 EST
"Extreme lack of customer service.Cannot get a straight answer on most inquiries.Just policy doubletalk ."
2009-04-11 01:01:40 EST
"My home flooded from a broken pipe on the second floor. Over half our 1700sf home was damaged: living room, kitchen, dining room, family room, entry way, and mudroom. We needed all new flooring, walls, ceilings, cabinets, and light fixtures. Safeco's initial estimate was only $25k; only a fraction of what the private contractors estimated (around $70k). Safeco becomes your enemy, not your advocate when you have a large claim. They use deceptive practices to try to get out of paying for what is rightfully yours. Flee from Safeco. They used to be a good company but over the past few years they have become one of the worst. This does not just come from me and and my experience. There are many others; insureds, and general contractors, who say the same thing."
2009-04-14 10:44:12 EST
"I started having a roof leak. Three separate roofers told me I had hail damage (from last spring) and that the roof was in bad shape. The house/roof was only 10 years old. SAFECO said the roof was damaged due to normal wear and tear, and would not pay. I had to spend $3,250 out of pocket for a new roof. I have been with them 10 years (car and home) and will be leaving after this outrage."
2009-04-23 12:45:31 EST
"I had a policy with this company for over 20+ years. Serveral vehicleswere incsured over this period of time. my starting premium was 2300.00 + dolloars over aperiod of years due to my husband driving a truck an sons who were categorized at high risk. Over that period of time less than 5 claims filed, 2 were due to hail damage, 1 due to a incident in a hospital garage incident, 1 my adult son who had permission to drive my vehicle had accident on a wet road. i had the policy for over 20+ years and Safeco cancelled without talking to me, or validating that information had been recieved by me to comply with theie requests.
When I contacted the company it was communiated to me that if you don't follow their rules even though, they don't verify that you have recieved the communication from them they cancel.
I could not begin to estimate the premiums sice tag pthat I
that i have paid over the years! But I gurantee you I could now be deiving a paid for LEXUS and a JAGUAR, and have enough money to retire on!"
2009-04-23 20:59:23 EST
"Every time I reported a claim the inspector always said the damage was right at the deductible's cost contractors calculated damage at 5 to 10 time higher than their figure. "
2009-04-19 09:00:22 EST
"There was a time when nobody could beat Safeco rates. Now, each renewal, they climb. We will reluctantly be looking elsewhere for our insurance company. Claims were handled very professionally, but,Oh those Rates!"
2009-04-20 11:19:23 EST
"SafeCo was in on the deal. My vehicle was struck and I paid for it. No one was in the vehicle and the scratch turned into a 2000 dollar pay out. Can we all say Kick Back. Yes if you want to make someone one rich use safeco they pay their people with your money. BAD BAD DEAL. Never use. "
2009-04-20 12:37:43 EST
"My rates were raised by several hundred dollars every six months because I got divorced and they said people who get divorced are more likely to get into an accident."
2009-04-20 13:31:11 EST
"home adjuster was horrible contracted by Safeco for Hail cheap cheap.... not responsive,,,, took my money for 20 years Hail wrecked my home Safeco is giving me very bad service and not paying out on time or in full Liberty mutual is worst and now part of safeco"
2009-04-27 22:34:14 EST
"I was hit by a driver insured by Safeco. I thought that I could handle it directly with them, rather than going through my own insurance. I was wrong! Safeco has been terrible!
The latest issue goes like this: They are totaling my car, but I'm haven't signed over the title because I don't like their estimate. The Safeco gal gave me some vague threats that they would abandon my vehicle at the salvage yard. The next thing I know, they tow it to my apartment complex and park it away from my apartment. They didn't even tell me that they were moving it from the salvage yard. I only saw it because I was out walking my dog!
"
2009-04-22 01:28:38 EST
"I'm sad and irritated. I have had Safeco Auto for 32 years...homeowners for 26 years. As life happens, my husband has had two incidents in the last two years; one was a 50%/50% fender bender in the dentist parking lot (no final money paid by Safeco), and the other was when someone hit our truck that was parked on the street downtown. At first they questioned if it was truly a hit and run...then the adjuster confirmed that it had to be, by the damage to the truck. Well, the same day we get the claim check in the mail, we get a letter stating they won't be renewing us. So, after 32 years of premiums (fairly high ones as we have two sons). Whatever! We will be getting our homeowners from another company as well. "
2009-04-23 20:39:47 EST
"Our home was burglarized in Dec. 2008 and it's been over 5 months and the insurance companys still hasn't settled our claim."
2009-04-24 19:57:57 EST
"They increased rates on my homeowners insurance 33% here in 2009 when prices of homes, materials, labor, furniture and appliances are all down. It appears they went with that introductory rate scam.
"
2009-05-16 11:21:09 EST
"We just purchased a house three weeks ago and used Safeco as our homeowners insurance. We have not moved into the home yet because we are painting and adding new carpet. Without any notice, Safeco dropped our homeowners insurance stating the home is uninhabital even though all fixtures are working and in place. When we called to ask them why the insurance was cancelled they told us we could be reinstated if we took pictures and sent it to them. Forget it - why would we deal with a company that will cancel a policy without notification and with no merit to the reason of cancellation?"
2009-05-19 15:06:28 EST
"I had to deal with this insurance company. My truck was wrecked and safeco was responsible. they treated me poorly and made it seem I was a burden to their profits. They refused to fix obvious damage to my truck and were very unfriendly on the phone."
2009-06-02 17:49:19 EST
"they will rip you off if it cost tem a penney"
2009-06-16 09:32:13 EST
"I have a family member who is an insurence agent and got my car insurence from them, i was hit from behind by a speeding pizza delivery guy and got 80% of the blame basically because I was 16 and the facts from the scene and what I had to say about it didnt matter. He also got me renters insurance with them, my house gotten broken into over Christmas and now here it is 6 months later and they still havent come to a settlement and say that I have not given them all the "receipts" which I handed to the investigator after we went over everything and he took pictures of it."
2009-06-23 15:15:33 EST
"AFTER TWO MONTHS, WE STILL HAVE NOT RECEIVED ANY MONEY FROM SAFECO AND WE CANNOT LIVE IN OUR HOME BECAUSE OF FIRE, SMOKE AND WATER DAMAGE. WE HAD TO MOVE INTO A RENTAL HOME. WE STILL HAVE NOT RECEIVED ANY MONEY FROM SAFECO."
2009-06-18 10:33:59 EST
"I got my truck totaled by a drunk driver when he hit us from behind, he had Safco Ins and they are treating us like we were the drunk drive who almost killed 3 people , they are trying to give us half the value of my truck and are very rudd on the phone, stay as far away from this Insurance Company as possible."
2009-06-26 08:34:58 EST
"This company is very slow to process claims and their communication with customers is very poor! We thought we were insured with Indiana Insurance however, all claims arr processed by Safeco."
2009-06-29 12:41:51 EST
"i had an accident with a SAFECO policyholder where their insured hit me and my vehicle overturned. The accident reports confirms that the SAFECO driver was at fault and was ticketed. SAFECO denied the claim because none of the witnesses saw what happened.
I am not giving up and will fight this company with all I have. "
2009-06-30 12:46:40 EST
"NEVER NEVER DO BUSINESS WITH THIS COMPANY>>>>They do not make any attempt to complete any claims and they stall until they think you will accumulate enough cost to settle....terrible terrible company...should never be in the business to support their customers..."
2009-06-30 15:11:01 EST
"This company rips people off, they look for ways to avoid paying claims and if there is any grey area, they use it to screw you over. DO NOT BUY POLICIES FROM THIS COMPANY. I have both Home and Auto and I am currently seeking out a better company."
2009-07-27 11:50:33 EST
"My experience with Safeco over the last 3+ years has been one of raising rates, poor service, and arrogant customer service reps. I would never use Safeco insurance for my home, car, or anything I would need to insure. When you think of all of the nightmares that insurance companies can cause, Safeco comes to my mind."
2009-07-28 11:59:37 EST
"Poor customer service. Very slow to respond. Will not return calls/ Very dishonest with hikes in premiums. "
2009-07-29 01:00:58 EST
"BAIT & SWITCH COMPANY. Quote one price to get you on board and then send you a bill within 2 months that is much higher. Will file a complaint with BBB in CT and state insurance board. Will also post to any and every site I can on web. The company is a SCAM!!"
2009-08-04 20:37:09 EST
"Do not use SAFECO!!!!"
2009-08-05 02:14:25 EST
"They continually increased rates when other companies would lower, rude customer service, and had to fight for our money when we cancelled. They refused to send our money for three weeks even though they could see it was finalized and proof was given to them on paper and online. Do NOT do business with them. We are saving $800 a year with another company, and they were pissed when we said that is why we were cancelling."
2009-08-06 15:43:55 EST
"Terrible company."STAY AWAY!!! THIS IS THE WORST INSURANCE COMPANY " They are rude and dishonest."
2009-08-11 02:19:40 EST
"i am really not happy with there service they are paying me really low on my 2000 honda accord that got total in accident and it wasnt even my fault and they r not even ready to listen to me i am really not happy :("
2009-08-12 14:50:53 EST
"NOT SAFE WITH SAFECO..... Poor customer service and they do not pay your claim.....
DEFINITELY LOOK ELSEWHERE////////////"
2009-08-13 19:26:28 EST
"It took 2 months to get adajuster. Was told I had roof damage from hail but not enough to justify any claim. House next door got new roof. Broker was not helpful. Just wanted to receive service that I was told to expect. Now I learn that many people have problems with Safeco."
2009-08-17 09:04:52 EST
" I called the 800 number to make sure we where covered under our home owners policy while moving to a different state. Broke the big screen TV and filed a claim, then was told by the adjuster that it was not covered. Will look else where for Insurance."
2009-08-19 13:55:19 EST
"they totaled my car even tho it was repairable. Now I have no car and have to walk everywhere and lost my job because I can not get to work on time any longer. Thanks SAFECO. "
2009-08-20 00:42:05 EST
"Very unethical company. They are cheats that are only out for the bottom line."
2009-08-24 22:40:07 EST
"Ive had safeco for less than a month. All these issues everyone posts has not happened to me....yet. Before i had 21st century (bankrupt aig) and my 6 month policy was 2009.36! Switching to safeco my new six month policy is 649.00. "
2009-08-25 11:00:20 EST
"In recent years premiums have gone through the roof, particularly home owner insurance while home prices have DECLINED"
2009-09-08 14:32:01 EST
"Agent is very knowlegeable. Claims settling were efficient and adequate. I found the claims person to be very efficient"
2009-09-14 13:25:08 EST
"Single digit IQ representatives and obviously run by single digit IQ executives."
2009-09-16 01:04:45 EST
"They lie about their quotes: you a quote and then a month later they more than double it, you have to run around all your other insurance for days to collect all the paperwork they need to reverse the doubling of your quote and after you are done with this they inform you that unfortunately they still have to keep you with a higher quote since some of your discounts no longer apply. Horrible treatment of customers, no service at all, they just take money without even sending you a bill first or giving you the time to actually do something about it.
We will certainly never go there again and we terminated our policy only a month and a half after we took it out!
"
2009-09-22 14:28:19 EST
"our home insurance rates went up about 180.00 a year. When I questioned about this I was told that it was the area I live in. I checked with another company and the rates we less right off the bat with more coverage. I have been with Safeco for over 15yrs. They have good customer service and pay claims in a timely manner. I do however think the prices are a little high."
2009-09-28 23:55:39 EST
"satisfied"
2009-10-07 11:07:03 EST
"I WOULD NOT RECOMMEND SAFECO TO ANYONE. BOTTOM LINE"
2009-10-09 19:15:27 EST
"Claims adjuster said the company would probably drop my homeowners policy when my house flooded. Faulty plumbing was installed. The company would not assist me in bringing suit for the plumbing. This was the first homeowner claim I had. My rates went up dramatically,instead. I could not get a different company, because of the recent claim."
2009-10-15 12:29:25 EST
"I paid a 6 mos term off a month in advance.
Instead of crediting the monies to clear the contract, Safeco put the additonaal payment on the end of the next 6 month contract and then proceeded to charge me a late fee of $10.00 on top. I called my agent(who can do nothing regarding this) and proceeded to say that I can talk to noone but her. In other words this company can do what ever they want with no consequences. I will complain to the better business bureau.
"
2009-10-23 17:04:37 EST
"I have both autos and home insurance with Safeco. It used to be a good value for the price until they decided to increase my premiums by 35% for no reason. I tried to contact them multiple times but they do not call back; looks like I will start shopping around..."
2009-10-30 16:06:03 EST
"2009 hail storm hit my subdivision, 15 houses on my street that i can visually see have had hail damaged roofs and were able to get their roofs repaired or replaced. going on 3 months now of waiting and arguing and now i have a roof that leaks which has caused damage to my bathrooms. this company does not have enough money to get more than one adjuster for the area, so when he has a car wreck or his son is sick or he has training to attend to you are out of luck and you have to wait.... i will never use this sorry excuse for a company again!!!!!!!"
2009-11-04 21:05:20 EST
|
|
 Take Survey
|
|
View all Companies Reviewed
|
|
|
|
Auto | Homeowners/Renters | Health | Life | Insurance Agents & Quotes | Site Map | Privacy Policy | Media | About Us | Contact Us