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Review: SAFECO Insurance |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"We asked inspector to come while we were home and he refused, then caused additional damage while inspection it. Said engine was not good but did not even start it or have it inspected by mechanic(we had driven it the day before. Took deduction for damage caused by accident damage he was sent to inspct. Get a different story from every person I speak with. Blue book on my vehicle in fair condition exceeds $3000, They only offered $1800. Liars and thieves"
2007-08-27 21:42:34 EST
"rates have gone up yearly"
2007-05-23 15:16:45 EST
"They check credit reports, that is very unconstitutional. very high jpremium! too expensive for the normal household."
2007-06-14 12:01:14 EST
"Company could not easily settle a claim for windshield damage. Agents don't know the policies and the firm has settled a multi-million dollar standards of practices legal action with the Attorney General's Office in Washington. I complained to the Va AG's office."
2007-06-29 22:21:27 EST
"Only a windshield claim. Rates are very high and continue to go higher - without explanation. Too high for a normal income! "
2007-07-05 21:37:30 EST
"Great rates for good credit people"
2007-08-09 20:34:29 EST
"VERY, VERY BAD COMMUNICATION. NO RETURN PHONE CALLS AT ALL. AND VERY HARD TO ACCEPT LIABILITY EVEN WITH A POLICE REPORT ON HAND AND FAX TO SEE DETAIL. VERY VERY BAD PEOPLE & INSURANCE COMPANY"
2007-08-20 09:48:09 EST
"They raise your rates arbitrarily-no claim involved.
They changed the terms of the auto policy without my knowledge.
Stay away!"
2007-09-02 13:14:07 EST
"we have had 2 claims with Safeco and they were handled quickly and couldn't have been more helpful. My car was stolen and I had my daughter's wedding to attend in another state. Safeco provided us with a rental car and and even extended the time for the rental car. (my car was found 2 days before our trip). Safeco did not have to give me an extra week on the rental car. But my car was in no condition to be driven. In fact it was considered a total loss because of the damage from the theft. So they went the extra mile when they didn't have to. The wedding was beautiful and we had a nice rental car thanks to Safeco."
2007-09-18 18:05:02 EST
"terrible communication, refused to pay full body shop invoice, now it is 2 1/2 months later and body shop has still not been paid what they are due. Company says it is not their problem. We Will not be with Safeco next month. TERRIBLE SERVICE"
2007-09-19 19:48:27 EST
"I have been with Safeco for over 10 years. I had to use the insurance on once occassion when our house flooded. The response was overwhelming. The adjuster came out the next day and issued a check for the repairs. He made arrangments for the cleanup company to repair everything. Wow... this is service."
2007-10-04 09:58:52 EST
"You won't have any problem with them until it's time to file a claim. they become absolutely rude on the phone, they never return your calls, and when you feel all alone and no one cares to help you with your claim and you decide to call your agent, you'll find him a total stanger too. and you get a response such as: sorry I wish I could help, but I don't know how.
My car was in an accident, at first their response was "total loss" then they changed their mind that it's fixable, when I told them that I don't want to fix the car just pay me for my damages, first they told me that I have no choice but to repair it, when I refused , they told me ok they will pay for the loss but I will be responsible for my own rental, when I accepted, then they said "sorry we cant cut you a check because you've signed an aggreement to repair the car, which absolutely a lie. now it's almost a month after the accident, I still haven't seen a check and no one returns my calls . Their service is terrible. they are rude and the worst insurance company if you ever have to file a claim. Please DO NOT go we safeco, you'll be sorry. "
2007-10-05 18:27:57 EST
"I broke in my car cause the door was locked. I broke the windshield to get in, and Safeco wouldn't even fix my windo when it was damaged. Wanted me to pay a deductible, when i don't have one. RIP OFF. I pay all the time and never use my insurance.. I'm dropping my insurance cause also, they won't fix my flat tire."
2007-10-15 13:43:43 EST
"no follow through only want money"
2007-10-18 09:45:37 EST
"Bad company to work for, I was a former disabled employee who was wrongfully discharged. It is a discriminating company. A lawsuit will be forthcoming."
2007-10-25 19:40:22 EST
"My husband and I have had SAFECO for about 6years. We had never filed a claim until a few weeks ago. Our truck hand major wind damage from the strong Santa Ana's. On the phone they were qick to insure us, but now we are getting the run around about our claim. They have halted payment until an investigation is complete. They said it's odd that a vehicle that hasn't been driven has so much damage.
They used to be great, when it came to adding vehicles and limits, now they are horrible. I definitley think they are money hungry. They take your money but do nothing in return when it comes to filing and paying a claim. "
2007-11-09 19:25:54 EST
"Every other house around us has successfully filed claims for hail damage. We are battling Safeco and they are trying to tell us that we are the only house in the neighborhood that wasn't damaged. We've had two contractors tell us that our roof was damaged. We've paid them for over 12 years on our house and two cars, never filed a claim before this, and this is how they treat us."
2007-11-12 11:00:32 EST
"I was buying a new car and tried to get in touch with my agent (who is 4 states away) to find out how much it would cost. The phone rang 4 times, then hung up on me. I tried again, same thing. So I called the 800# (as if I was in an accident), I got an operator who tried to connect me to my agent again, same results, so I called the 800# again. They were about to switch me to my agent until I told them not to bother because they won't pick up. 3 months later, on my current payment coupon, I tried the agent's number again, it now says "The number you are trying to reach has been disconnected"! Yet my payment is STILL going to that address??? Not this month! Keep away from Safeco! It's a scam!"
2007-11-19 17:11:15 EST
"My primary problem was I felt I was being treated as a criminal in this matter, not as a policy holder who had just been displaced. From the first time I spoke to the adjuster, to each of my meetings with the claims adjuster, I was totally unsatisfied with the tone, body language, questioning and overall discontent that was displayed from the both of them. This experience was made an even more inconvenience because of their attitudes throughout my ordeal."
2007-11-28 15:28:38 EST
"We have been with out waterheater for over 8 days and since it,s a tankless unit the agent does,t know anything about it.So he left us hanging "I;ll be in touch" no hot water no offer to get us a hotel room for basic showers.Iam a disabled vet and I need hot water.But no help from Safeco."
2007-12-08 14:46:07 EST
"The Safeco Adjuster was much more concerned with shaving a few dollars from the claim than helping us (as victims) out. His actions caused delay. He acted capriciously by trying to change what would and would not be covered after he went back to his office. "
2007-12-18 10:49:45 EST
"Do not buy insurance from Safeco. I have had safeco for over 20 years, maybe longer. I tried to file a claim for hail damage to my roof confirmed by a roofer and Safeco's independent adjustor. Denied. Said there had been no hail in my area for over a decade and it has taken them almost a month for them to deny it. They made the IA go back and redo the report. My local agency will not help me at all. I had to do all the calling. No one returns calls. My agent would not even help me file a claim. She gave me an 800 number to call. I am thoroughly disgusted thinking of the insurance company and how quickly they are to accept premiums but will stop at nothing to deny a claim. I repeat. Do not purchase any kind of safeco insurance. If I ever get away from them I will never ever go back"
2007-12-28 17:57:20 EST
"The agents don't seem to know anything at all about the policies. Every question or change I tried to present to my agent, he would direct me to a telephone they have in the corner of the office, and I would have to speak to someone by phone, my agent was NEVER able to answer my questions."
2008-01-11 15:42:05 EST
"I have been with the company 8 years. I went with them because I used a local agent in our small town. When I started I had a $10,000 policy. I have added 3 more restaurants and now the policy is $30,000. During that time I never filed a claim and had only 2 workman comp claims totaling less that $3,000 dollars. I finally had my policy reviewed by others. I found that I was way under insured. I was able to double my coverage and go with another major company for $8,000 dollars less per year. What really caused my to write this review is that they sent a $214 dollar outstanding balance to collection. Out of the 7 years I sent them payment infull every January. The $214 was incurred in November when I increased my limits to meet my new landlords requirements. They never sent me a bill. Instead they buried it in the renewal policy which at that time I was not sure if I would renew. I am bitter about the collection notice as you can tell. But I am more mad that I was paying top dollar for probably the worst policy ever. Avoid this company like the plague."
2008-01-20 16:23:14 EST
"This was my first time hearing about Safeco Ins so I gave them a try and boy did I regret it. I was told that I was insured and to find out I wasn't until 2 mos later really upset me."
2008-01-15 20:55:52 EST
"Safeco Insurance will not except a claim, when one is filed. They are rude on the phone and will find every excuse they can not to pay off. Please do not deal with this company, they are terrible. Thanks."
2008-01-21 18:01:29 EST
"The only real issue that I have with this companies auto insurance is the high cost."
2008-01-22 18:59:04 EST
"Safeco intentionally added a friend who used my car and had an accident on my fully paid policy without my knowledge thereby increasing my policy and leading to a cancellation one week before renewal. I was hit with $450.00 fine from MVA.
Big regrets!!!!"
2008-01-22 19:43:29 EST
"Claim was paid quickly. In-network repair facility was great!"
2008-02-01 15:23:02 EST
"This is not my personal insurance. (thank goodness) I've just had an accident where it wasn't at fault and this is the company that I've been dealing with for the past month. These people are NUTS!!!!"
2008-01-29 19:20:50 EST
"Lost roofing and 320 sq feet of insulated and wired storage shed in 2008 oxford tornado
chinchy company offered me 10,000.00 for all
My first estimate on the roof was 5600.00 and I spent more than the difference on the sheds 15 years ago. "
2008-02-13 13:17:02 EST
"I do shop around every time my policy is close to expire date. Each time SafeCo is chipper than other companies. They treated my claim very well, but it was very small claim. They have decreased the discount for full upfront payment, so I have to pay more, despite my rate remains the same. I feel it is not fair."
2008-02-19 19:02:20 EST
"Difficult to make them move. Somebody set our garage on fire in decembre, we are in February and still they have done nothing. They told us we can pick the company which will make the repaire but when we told them what company we want then they refused and tell us we have to take the company they sent to us (less expensive). They want we take the less expensive company but they don't want to be responsible if they do a bad job (the company they want we take are 12 000 dollars less than the other one they sent to us and the one we want is only 5 000 dollars superior). Our coverage allows us 31 000 dollars but still they don't want to pay. They are very fast to take your money but don't count on them for to be cover, you can say good bye to your property.
The adjustor before have any bid had already told us that he was ready to pay 15 000 dollars. He set the price before to know about the real work. When he called us he didn't tell us the other bid is lower, he told us "our bid is lower" (talking about the company he wanted we pick. I think they are not serious at all and I know now they are working only with "their" companies and nobody else (whatever if the job is good or not if it's cheaper. they are not responsible for the job anyway)."
2008-02-20 17:32:22 EST
"They pay out even whenthe party they pay take the money and run "
2008-02-26 22:27:05 EST
"Their claims adjustors suck. They are some of the worst in the industry."
2008-03-07 06:29:43 EST
"safco is very fast in settling your claim
and thier there when you need them. not only will i renew my auto insurance i going to use them in my home insurance also .thier is an con with them but that's ok because you do get your money back for towing .you pay towing and than mail in your proff of payment
butthat it. very please and reasonable price too"
2008-03-07 15:30:00 EST
"We found Safeco to be a good insurance company but if you file a claim, look out! We had two, both involving our son. The first one was when his car was parked on the street and a drunk, uninsured driver ran into his car and totaled it. The second was when he backed into a light pole in a parking lot. We expected a rise in our premiums, but they went up 60 %. We would have stayed with Safeco if our premiums had risen somewhat, but not that much. What was even more strange is that the insurance on our car, a 2003 Matrix driven by two 55 year olds had higher premiums than the 2005 Pontiac G-6 driven by our son. I shopped around and bought a policy locally with the same coverage from a good company and our premiums per month are only $10 higher than they were with Safeco before the great premium hike of 2008. After asking around, the consensus is that this is typical of Safeco."
2008-03-10 15:40:40 EST
"They are in business to not pay claims, but they will gladly accept your money."
2008-03-12 09:25:27 EST
"A deer hit my car on a Saturday night call the claims dept they and agent there on Monday morning.Now that is fast also I took my Ford Five Hundred to whatever bodyshop I wanted. And they took care of the claim no problem. "
2008-03-12 20:14:44 EST
"1 For car insurance - they bumped up my payments a ton for a fender bender and for someone breaking into my car. Basicaly they more than doubled insurance.
2) For home insurance - really sucks and the online service isn't even there. no way to see what my home policy details are. "
2008-03-13 22:52:13 EST
"Seem to be pretty straight-arrow, but their book keeping can get a little frustrating at times. They'll make a mistake, send me a $10 check for "overpayment", then threaten cancellation for underpayment a week later. So far its been pretty easy to straighten out thru the local agent (main reason for using them) but I'd hate to deal with them strictly via web/phone."
2008-03-30 15:00:55 EST
"(In 2007 my insurance premiums were increased by 16% because I received (unjustly) a ticket for "Failure to Yield." Then this year they were increased by another 27% without any reason or explanation. I'd had no traffic incidents of any sort. "
2008-04-01 10:06:23 EST
"I had a claim with Safeco and was injured in the accident and received the best customer service ever. The medical adjuster was very sympathetic to my disability from the accident and was always there to answer my questions and also would answer the phone - no voicemail, some young lady from Indianapolis. I guess there are 2 sides to every story - but mine was a great one"
2008-04-02 07:27:06 EST
"this is the WORST insurance company i have ever dealt with. I tell everybody I talk to do not buy insurance with safeco!!!!! My 1st claim ever and it is living nightmare. 1 1/2 months later and nothing has been paid. no communation what so ever!!! just voice mails, which nobody ever calls back. had to get an attorney, My cost. They dont have a problem with wanting there check for the premiums BUT dont pay claims. "
2008-04-02 16:33:26 EST
"I am no longer insured with Safeco and I would have posted this sooner if I had run across this website before now. In 8/2006 I had an accident which was my fault and caused about $8k damage to my car and probably more to the other person's car. I dropped my car off at a shop the same day as the accident and rented a car. The cost for the rental car was covered under my policy and I had about 30 days' worth of coverage. No problem, right? It couldn't possibly take 30 days to repair my car. It took more than 30 days because of Safeco's delays. As the shop began taking my car apart more damage was found. This is very common and it is usually handled by the shop faxing a supplemental estimate to the damage adjuster who approves the revised estimate. (I am in the insurance business and know the process very well.) Instead of approving the repairs via fax, Safeco insisted on sending a live person to the shop to personally inspect the new-found damage. This person would get to the shop several days after being advised of the new damage. These delays caused my rental car coverage to expire which caused me to have to pay for my own rental car. When I confronted the adjuster about this, he said I shouldn't have gotten a rental car so soon. I guess I was supposed to drive a car with the entire driver's side smashed in including shattered windows and doors that wouldn't open. The adjuster was an arrogant jerk. I have more stories, but I think I've made my point. The rates ARE too high."
2008-04-09 00:14:30 EST
"It is not fair that they forget to charge you on one month and then the following month they double charge you for their mistake... i think it should come out of their pocket, not mine...it just isn't right that i should have to suffer because of their stupidity."
2008-04-24 12:57:21 EST
"My home was located right in the path of hurricane RITA in Orange county Texas.My travel trailer was destroyed as a result of the hurricane. I called SAFCO, my insurance company, as soon as I was allowed to return to my home.Within two days a adjuster had looked at the trailer and within a week the trailer was picked up and I had a check.Safeco gave me fare market value for the trailer.Post hurrican Rita was a very bad time for all of us on the Gulf Coast and it was very pleasent to to have a no hassel insurance company which is more than I can say for my homeowners insurance, but that is another story."
2008-05-15 12:01:01 EST
"They refused to fix some of the repairs because they didnt think it was accident related..Treat you horrible on the phone and really never try to help. Never return phone calls when messages are left. Horrible company."
2008-05-19 18:12:37 EST
"SAFECO is the most unethical insurance company. DO NOT SELECT THEM BECAUSE THEY WILL DENY YOUR CLAIM TO SAVE MONEY. This is honest advice. "
2008-05-23 00:33:18 EST
"Terrible customer service. I couldn't speak with the person who was handling my claim. Always voice mail and lip service. They never call you back and trying to get them to pay is like pulling teeth "
2008-05-26 09:09:49 EST
"STAY AWAY!!! THIS IS THE WORST INSURANCE COMPANY IN HISTORY"
2008-05-26 20:14:39 EST
"After paying $1000s each year and finally placing an honest claim for simply 100s to help for wind damage. Yes, they paid but sent a amateur rep out who made false reports about our house condition and then when I called to correct it they did not correct it but sent me a demanding letter threatening to increase my insurance or drop us. THE WORST EXPERIENCE I HAVE EVER HAD WITH ANY INSURANCE MATTER. GOOD-BYE SAFECO!"
2008-05-31 23:26:03 EST
"NEVER AGAIN"
2008-06-12 21:00:53 EST
"They like to take your money every month but if you file a claim you are screwed!
The claims examiner is an idiot! Her manager is a bigger idiot!
This company is awful!! Stay away!!
"
2008-06-09 00:35:06 EST
"Unless you get it in writing, don't believe what the rep says on phone. I got burned because of it."
2008-06-11 13:08:41 EST
"in the process of negotiating a uim injury claim under my policy due to a combination burst/compression fracture at l1. accident was a year and a half ago. we have had to involve the washington state insurance commissioners office 2 times to get safeco to respond to us. they deny getting reports from care providers that we have documentation that they infact havereceived these reports. they have stated that my pain level is a 1 as per my provider when infact the report shows non vigerous daily is a 1-2 and walking, yard work, ect. is a 3-4. they out right lie, devalue my physical state, wont respond to any request for documentation on there part. i have been with safeco for over 23 years, have never had a claim with them. this accidend was not my fault the other driver was cited. we have cancelled our policy with them and will never go back!!!!!!
they are all about saving there money instead of taking care of there insured and doing whats right!!!!!!"
2008-06-12 01:32:10 EST
"Please make sure you keep all receipts before starting with them because it is a hassle on a claim with them if you don't. I had pictures of all my items because I never liked holding on to receipts and when I started my policy I informed them of that upfront. They told me to take pictures of everything and thats what I did. I ended up having to file a claim and they keep asking for receipts even though I provided all the pictures to prove i owned or had the items. They have made me feel helpless throughout this experience as if I'm the suspect instead of the victim of the crime. The was home invasions have gone up this year alone should let them see its not something anyone can really avoid happenening."
2008-06-17 13:58:41 EST
"Wood floors flooded. They wanted to patch a $6,000 floor that was 5 years old. Refused to acknowledge hail damage to roof when all neighboring houses had damage. had to get 2 field assessors and 3 vendor proposals before they would approve flooring. I had replacement cost policies and they made me pay partial up front and get a remimbursement. Will change companies as soon as I can."
2008-06-25 17:38:25 EST
"It appears truth does not equal justice, as proven by the outcome of my auto claim with Safeco. Another driver ran a red light, causing our accident, and somehow they are deeming me 50% liable (the other insured's insurance is--surprise--safeco, as well), though I was driving the speed limit and avoided the accident at all costs. Shame on them. "
2008-06-28 20:11:04 EST
"My daughter was involved in minor fender bender. No damage to her car. No injuries were reported on the police report, no paramedics were called. The other driver went to the emergency room later that evening with a torn cornia and severe head trauma. My daughter was going 5 miles an hour.
The other driver hires some ambulance chasing attorney. The total medical and auto repair was well over $20,000.
When I called to say that the other driver was committing insurance fraud, the Safeco rep said it was easier to just pay it. JUST PAY INSURANCE FRAUD??? Last time I checked Fraud was a crime. My rates have now gone from $3000 to $5000 a year.
I am filing a claim with the proper state authorities and will cancel my policy. "
2008-06-30 23:56:27 EST
"We really like the office staff in which we have our policies with.
Just had an auto accident and they are handling it very efficiently."
2008-07-01 23:28:43 EST
"A few years ago we added two teenagers to our auto policies. We knew that having teenagers (one girl, one boy) meant higher rates and we were prepared to pay higher rates. The teenagers are now in their early 20's so we started shopping around. Both kids had minor accidents. Found out we can get better coverage for about 1/3 of the price Safeco charges even with two young adults with accidents. Didn't waste anytime switching. We also had our boat insured through Safeco. We cancelled that policy within days of cancelling the auto policies. It has been 3 weeks and we are still waiting for the refund check."
2008-07-07 09:46:27 EST
"Over the past year my auto insurance costs have gone up $100 a month due to all sorts of supposed state based charges and yet every website that I use for an auto insurance quote is significantly lower. I've not personally had an issue w/ Safeco's service but my dad did last year and almost had his license suspended as a result. I'm sad to leave an insurance company after 9 years of using them, but they aren't worth the extra cost and I'm afraid of encountering a problem similiar to the one my dad experienced. "
2008-07-07 10:50:49 EST
"I have been with Safeco since I was 16 for auto insurance. I have had two claims with in a 15 year time period. Both claims were taken care of quickly and very well. Customer service and the adjusters were great. I have absolutely to complaints. "
2008-07-07 14:48:58 EST
"At the time of getting the insurance quote, u would be told an impressive amount better than Farmers or Gyeco So u would take the offer, but later after 3 months they again withdraw money from your account saying all sorts of reasons... never belive them.. "
2008-07-24 21:57:43 EST
"Safeco is the worst insurance company every!!!!!!!!!!!!!!!!!!!"
2008-08-04 14:52:50 EST
"Don't actually have insurance with Safeco, but was involved in an accident with one of their insured's who was 100% at fault, they accepted liablity but they sure don't want to pay what it is going to cost to fix my car, I have been fighting with them for a month now, they are wanting to give me half of what the body shop wants for repairs, they refuse to budge, insist that I try one of their preferred shops which is an hour drive for me, real convenient, the one I want to go to is 15 minutes away but it is not a preferred shop. Don't ever insure with safeco and pray you don't get into an accident with one of their insureds. Unfortunately my brother has insurance with safeco and they actually paid out on a claim where he was not at fault, he was parked in a parking space with a 4x4, came out of the store walked around behind his truck got in, started the truck and put it in reverse and rolled slightly back and hit something, he thought what the heck, got out and some old man in a little car had pulled crossways behind his truck and parked, my young daughter was with him and could not believe what happened, unreal that they would pay out. Stay clear of Safeco."
2008-08-05 17:58:55 EST
"Worst customer service we have ever had. Our claims examiner made no effort to investigate follow up, update us or be of any assistance.
We are leaving Safeco. "
2008-08-07 21:55:16 EST
"Worst customer service Ive ever dealt with!
Had our house destroyed in tornado. Just wanted my house put back together with same quality materials. They ripped up my high quality carpet and want to replace it with cheap. Nickel and dime you to death. Call your attoney general if you have any problems with this company. BAD BAD BAD BAD company rude too.Safeco Insurance does not care period!!!!"
2008-08-17 07:28:09 EST
"They put our total loss van into salvage and in order for us to put the title back into oue name we needed to pay the taxes for the difference of total buyout and the buy back price. Somewhere in the neighborhood of $350.00. There was no mention of this in our discussions and settlment price of our van."
2008-08-25 19:50:51 EST
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