|
Review: AIG Insurance |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"In California, and possibly elsewhere, AIG has implemented a "Permissive User" drop-down clause which effectively lowers your policy limits to the state minimums when a person other than yourself or a family member drives the car and is involved in an auto accident. How the claim is paid is apparently up to the AIG adjustor. Customer Service representatitives describe this clause in manner that seems to contradict the written policy declaration page. Whether you can allow a licensed friend or associate to drive your car with you in it (or on a errand for you) --and be fully covered -- is unclear.
Caveat Emptor!"
2007-05-17 18:17:00 EST
"During the processing of a small claim, the customer service was very poor. Even though they were my insurance company, they did not seem to have my best interest in mind."
2007-06-07 15:16:18 EST
"I received a letter in Oct of 2005 stating my policy will lapse on Dec 1 2005 unless i send $141.62. I sent a check for said amount and it was deposited by them before the deadline. The company, American General, did not give me any information as to when another payment would be due or any other pertinate information concerning my policy.
I sent an inquiry on AIG web site. Answer came ba ck that policy has lapsed and i could be reinstated if i srnd them $549.91 with no information asto what period this would cover. They will not accept a reply back unless i fill out another form. I will call their toll free number. They should have sent me a notice without me contacting them!
Richard s Happel
718 E 5th st
Birdsboro, Pa. 19508"
2007-06-21 17:08:52 EST
"I went through a terrible claims process. The adjustor was hard to get a hold of. They rarely called back. They took forever authorizing repairs to my car.
I am insured by them, and my particular accident was the other driver's fault, yet I felt like a criminal when talking to them. The other driver's insurance was much more pleasant to deal with."
2007-07-03 18:08:41 EST
"Not especially quick, although for car they were, homeowners took a few days, not real liberal, by the book for coverage and did not like the replacement value option, they don't give it to you until you send them a receipt and replace it."
2007-08-03 10:38:38 EST
"AIG provided excellent service in terms of renewal notices, receiving and crediting payments, and mailing of my auto insurance
documents each year. I was very satisfied with AIG until I filed a claim relating to
an auto accident in January of 2007.
My car was stopped in the left lane, waiting
to turn left into a side street, when it was
rear-ended by a big truck. The truck driver and his insurance company admitted fault and
the police officer who appeared at the scene
within minutes issued a traffic violation to
the truck driver for causing the accident.
Fault causation has never been in any doubt.
In handling my claim AIG has treated me like an enemy, and not a valued client. It has been 8 months since the claim was filed and
AIG still has not completed the processing of my claim. (Still waiting to be reimbursed for doctor-prescribed pain medications and
my collision deductable of $200.) Can anyone
blame me for cancelling my AIG auto policy?
"
2007-08-19 15:53:57 EST
"I felt AIG was not reducing my collision coverage cost to compensate for the reducing value resulting from the vehicles age. I decided to check other companies and found a better policy at 45% less with Owners Insurance Company, who focus on drivers over the age of 55. They are an A+ rated company and the local agent was very helpful. "
2007-10-09 10:40:46 EST
"They can't settle a claim 14 months and I am still not paid for a hit an run on a parked car. They lied through th ewhole process."
2007-10-30 22:33:42 EST
"The claim process has been very poor. The adjuster would not return calls or emails. the value of our car was not adequate even after I provided them with sell prices on similar models on locale lots. The claim would still be open if I would not have been making the calls and email. I ended up insisting upon talking to a manager just to settle the claim. AIG did not increase their offer to match the local compariables. How they have gotten so large is the 8th wonder of the world."
2007-11-03 12:53:53 EST
"Need to get new adjusters as the present ones are worthless"
2007-11-07 10:38:37 EST
"The claim Reperentatives are not polite, they are ironic when they spek to you even at the very first time.
They do not provide any information when you are the affected party by their insured.
No costumer service whatsoever, IF any of them anwers a call, they are very irritating.
"
2007-11-28 11:47:49 EST
"I originally signed up for automatic payments. They botched it because they data entered the wrong account. Then they sent me a bill for triple the amount due. I explained that it was their error. They then said that they would only take the payment that was past due, $214.00 and that 214.00 was again due by the end of the month. I received another bill for triple the amount due. They said that the individual never took out the $214.00 paymemt. I told them that I did not have $694.00. They investigated it and said that they would take me off direct payment and have me pay directly. I called in a payment of $214.00 a few days later as was agreed. I was told that I was no longer on direct payment. I just checked my checking account. THEY TOOK OUT $692.04!!! Due to this, I can't pay my mortgage. I have never worked with a more incompetant insurance company in my life!!!! I will be cancelling my coverage first thing on Monday morning!!!
I will be reporting this to the Better Business Bureau!"
2007-12-08 21:59:06 EST
"Very happy with the rates and service"
2007-12-16 03:18:04 EST
"I was in an accident. I slid on ice and totaled an my SUV. I was given an offer way below the vehicles value. I then tried to negociate with my adjuster. I was told to prove my vehicles worth by obtaining individuals selling the same vehicle with the same amount of miles in my area. Well, that is impossible when I have no transportastion and there is only one listing (Eddie Bauer Expedition 1999 150,000 mi) that I could find on the internet. She said I needed way more than that. "
2007-12-17 16:43:43 EST
"this company wants to pull my insurance
on the vechilce I drive 3 months a year and
pay for l2 for $38.00 DOLLARS /what is wrong
with that picture. The agency is great
and you suck and I am not just one policey
I an many and your going to make me go
shopping on line"
2007-12-31 21:51:43 EST
"First time filing an auto claim, increased my rate $40.00 a month for 3 years.
First time filing a home owners claim because a tree fell on my shed, also raising my rates. Have had them as insurers for over 20 years. Nice, huh?"
2008-01-13 17:55:06 EST
"Appears to be a phantom healthcare company. Claims info umbrella names and phone numbers change with virtually every contact. Unresponsive to questions and claims. Unaware of healthcare policy items. Attempt to switch underwriters without notifying customers."
2008-01-27 11:37:28 EST
"After 5 months going to doctors, labs and hospitals I found out that they were not paying anything, and never contacted me to say anything. I found out that they were not paying anything because I started getting bills from labs, and I will probably receive bills from everywhere from now on. All they asked me in my application was my name, passport number and address, that's all. Now, after 5 months, they want more information about pre-existing conditions. Pregnancy is not pre-existing condition (they know that better than me) and they cover pregnancy, it's writting in my contract. Now it's more difficult to find another insurance that will take me. They are totally irresponsable."
2008-01-30 12:41:56 EST
"AIG sucks; that's all I can say in brief. who to blame for their financial demise? I had terrible experience dealeing with claims even if it was not my fault.It seemed that other driver's company had better interests in mind for me than my own insurance company. Customer service at occasion was rude and unhelpful! So good bye, AIG!"
2008-03-14 01:09:29 EST
"They were great. After the contracted deductible, they paid the repair bill straight up. No hassles. "
2008-03-24 22:28:59 EST
"I have only filed small claims, using the free AAA-like feature AIG calls Security Advantage, and every time they have performed above and beyond my expectations. I have never had a rude employee, and I have never had any problems, even though I once let the policy lapse. There was no problem getting the policy reinstated, and overall, I am pleased as can be with AIG and its employees."
2008-03-28 01:32:11 EST
"I have always been able to reach someone, mostly for a question or to delete or add a vehicle. The response was immediate."
2008-03-29 06:30:22 EST
"The time it took for AIG to contact me(I had to call my adjuster after 1 week to make contact), finally total my vehicle(it took 2 weeks), and pay off the loan to the bank(about 1 month) ,was pathetic! My questions were never answered the way I proposed them. I never got the chance to buy back my truck (with a non drivable title)as I requested. No rental.No reimbursement for personnel property loss in the accident. NO CONTACT! I will surely tell the people I know, all about how AIG follows up and helps their insured patrons. "
2008-03-31 20:39:09 EST
"Aig beat Statefarm hands down on both my home and auto. My Statefarm homeowners ins has risen over $300 every since New Orleans went under water. They say thats not why it went up yet I have never had a claim in over 20 years so I went with AIG and there car ins is just as good and $20 cheaper per 6mos. And I just joined them, so give AIG a look like I did. Also AIG, I feel can save by not having all this brick and mortor stores and agents to pay, so I end up paying for ins. instead of a store and a 3pc suit, also never ever go with Allstate, them chuckleheads had me insured for 25,000/50,000 on my auto ins. until I noticed it then I fired them. And I had them Chuckleheads for 15 years and thats how much attention they put into my policy.."
2008-04-03 21:18:28 EST
"My car needed a new hood, because of a crease in it, the adjuster said no the body shop working with me stated that he would just rather not do business with aig because they do not treat thier customers right,I had to settle for cosmetic fixers just so I could have my car back.they just punched the dent out but is very noticable, aig sucks!!!!"
2008-04-07 22:08:14 EST
"I went to a local agent in Florida, they sold me AIG auto insurance, the cost with no accidents, and 2 teenage drivers $1100 a month. This agent billed my credit card monthly and everything was fine the first 6-8 months. But then I started getting letters that my payments were behind. I thought maybe the card had not processed, or something so I called my local agent, and she told me they would look into it. Well after about 2 weeks and before it cancelled, I called the company direct (LOL yeah a nightmare too) and made the double payment on my card. Finally, the agent said that the payments were posted, and it should have been ok, but calling AIG direct, I found out it wasn't. Well the agent closed their office,and I had charges to my card but AIG didn't have them posted. I finally left AIG, and found a new company. It seems that my agent was stealing my money, and AIG wasn't getting it. Now my problem... AIG should have credited me these payments, and went after THEIR AGENT. Not drop me and pretend I was at fault. Calling AIG, their attitude was they didn't care and it is my fault."
2008-04-17 07:05:09 EST
"Absolutely the worst companhy I have ever had the displeasure to work with. I even needed some work done and I called AIG for their list of recommended places to use. When I called them, they were very nice until they heard I had AIG insurance. They then told me they wouldn't do the work. I told them that I was referred to them by AIG and they said that they can't ever get reimbursement from AIG and so they won't do work for them anymore!
When I had a claim, I had to call relentlessly in order to get my money from them. Everytime I called and asked for the person I spoke to before, they would tell met that the person no longer worked there.
No matter how much money you can save with the company, don't forget - you get what you pay for!"
2008-04-28 20:06:00 EST
"I've never had anything but excellent service with AIG and AIG VALIC"
2008-05-07 14:39:25 EST
"supposedly workers comp ins. they closed my case w/out30 day notice.refused to return calls. when i filed industrial claim, they conveniently closed my case."
2008-05-09 15:22:35 EST
"Had an IRA with them, low rate returns and now I am 70 and trying to cash IRA policy in, and they have claimed for two weeks that they issued a check, and we look each day in the mail, but the check is not there. Sounds fishy to me"
2008-05-13 07:09:21 EST
"Timely and appear to be straightforward."
2008-05-16 17:07:45 EST
"An insurance company I truly trust. I have had for 18 years."
2008-05-17 09:49:55 EST
"Excellent customer service. Very responsive. I used them for years but their auto insurance rates became too high compared to competition so I finally switched. "
2008-05-28 21:26:13 EST
"Great products and service"
2008-07-25 12:07:39 EST
"Great company, easy to deal with... always friendly! I had a claim and i recieved a check less then 48 hours later! How much better could it get!"
2008-06-13 18:50:30 EST
"Cancel my account with them because of price increased in my policy, they still pulled money out of my account via auto payment, to make all this worse 15 days after cancellation they send me a bill for $35.00, when i call my agent they explained to me that i was getting charge because that was money that i was supposed to paid due to a change in my insurance premium which i had cancelled anyway, so basically i was getting charge for canceling the policy and that was money that they were supposed to make if i had not cancelled my account.
AIG is synonym with CROOKS.
CROOKS, CROOKS "
2008-06-26 19:46:56 EST
"A major national television network recently profiled insurance companies that make the consumer jump through hoops and play a waiting game in order to discourage them from pursuing claims. AIG (travel insurance) is a prime example of the "slow-walk" tactics that were profiled."
2008-06-30 19:26:48 EST
"Nasty to work with! Very uncooperative! "
2008-07-16 14:10:26 EST
"Nasty to work with! Very uncooperative! "
2008-07-16 14:10:48 EST
"They did not mail out my premium notice in November or February. Then I got a letter stating I was past due on my Nov. payment and needed to make up about $600 and they were raising my premium. A few days later I got my premium that was due in February, but they hadn't mailed it until April. I got caught up.
Now they've done it again. I did not get my April bill and now another letter stating I have to send them over $600 by Sept10 and my premium is going up again.
We never had a problem in 20 years, but now we are older and might at sometime in the near future collect. I feel they are creating a situation so we will become so aggravted with them we would cancel the policy. We never got any benefit from paying money all those years, but they gladly took our money."
2008-07-17 18:31:29 EST
"i was injured at work. this is the workman's comp co. we have injury happened on 2/25/07. not received a dime yet. when told to have surgery to repair injury, was assured by attorney for other side that as soon as i had surgery that a check would be issued. surgery on 3/13/08. when told then that surgical report needed before claim could start to be paid, report sent and verified received by end of april. not a payment received yet. this is not an honorable company. i am very close to losing my home. i cannot at present afford health care. icannot pay for very much needed heart medication. this is not a nice company!!"
2008-07-27 12:48:07 EST
"I was injured on the job. This is the company that my employer has for there workmans comp insurance. This company is now not paying me my full benefit saying they over estimated what I should be paid. So they are paying me alot less to pay for what they say was an overpayment. Why should I be punished for they're mistake. I'm about to lose my apartment,with nowhere to go. This company is not to be trusted."
2008-08-20 20:51:32 EST
"I HATE this company!! They sold me a name non-owner policy, which I just found out I'm not even allowed to have!! You can't have regular access to a vehicle and they KNEW that my boyfriend had 3 vehicles at our address. If I would've gotten into an accident, the policy wouldn't have been valid. I told them I wanted to cancel and expected to be reimbursed the money I had paid for the policy since it was no good for me and they REFUSED! I am currntly looking into suing them."
2008-08-27 15:17:36 EST
"Raised my rates on auto coverage $175.00 for no reason at all, I have never had a accident or any traffic violations in my life. Got very poor explanation from rep when I called to ask why?? she sugested that I lower my coverage to save money, why should I when I never filed a claim??? got no response from rep on phone. Cancelled my coverage with them on my cars and home went to California Casualty and saved over $800. "
2008-08-28 16:05:22 EST
"AIG/Homesite are a large insurance company that focuses on collection of premiums and denial of claims. Their claims website was horrible and their response times unacceptable. When our home was damaged by a 50 year snow storm, AIG/Homesite hired so called experts to basically conclude that my roof was not built to withstand the storm therefore workmanship was the problem. I was left holding the bag and had to replace my entire roof at my cost."
2008-09-16 10:41:42 EST
"they handled my claim with ease and completely"
2008-09-16 13:00:57 EST
"I just got word that AIG will not renew my policy because of an At Fault Accident 3 years ago - at which time no damage was done to my vehicle and very little was done to the other vehicle. 3 years ago - No accident's since and no late payments ever. That does not seem fair."
2008-09-29 14:09:25 EST
"My mother in law recently passed away. She had both a retirement plan and a life insurance policy with AIG. I have NEVER seen a more difficult company to work with. They have required (literally) 5 times the amount of "proof" in order to make a death claim as any other company we have worked with. Avoid them like the plague!!!"
2008-10-20 18:18:25 EST
"Had hail and wind damage to roof eveyone in the area has other insurance . they have had their roof's replaced most of which has been paid by their policy's. Homesite start by sending a letter not to comment fraud. Claims adjuster is 2,000 miles away and has not provide easy contact information nor return calls. Has tried to settle with no claim verses estimate of 11,000 dollars. Send a clear message they do not want to work with you but their job is to stall and refuse claim "
2008-10-22 20:59:36 EST
"I was in an accident on September 18th 2008 and here it is October 30th 2008 and my claim is in limbo. The person that hit me (this accident was not my fault) also has AIG insurance which you would think is a little easier, but AIG has done nothing but treat me like I am the one who is at fault. They lowballed the estimate on my vehicle they estimated labor at 40.00 per hour and we all know 40.00 per hour is way low for labor i asked the rep to tell me where she last saw 40.00 per hour labor and she could not tell me. I explained to AIG when I called in the claim an hour after the accident that the person who hit me was not the owner of the vehicle. I called back after 2 weeks of hearing nothing and all they can tell me is that they coudl not find the owner of the policy number on the accident report. I asked them to check the vin, make and model of the car and match it up with the policy number and they were amazed that they could find the information this way. These reps are not the brightest people. After me pressing them for payment they then said they would waive my deductible and send me the money out of my insurance and I told them I did not want to do that that the accident was not my fault and I wanted the money to come from her insurance, so they sent me the check anyway from my insurance. Now remember we both have AIG. SO I am still sitting here with no answers and they told me that I had rental on my insurance if I needed a rental car I would have to call them. I find that a little weird also because it shoudl be coming from the person's who hit me insurance not from my end. This place is a bunch of BOZOS and I will be geting away from AIG once this matter is setteled and I will be taking both my home and auto to another company I dont care if it is m ore expensive these people have no professionalism or knowledge they are too busy in Las Vegas Partying their lives away."
2008-10-30 13:41:03 EST
"good cmpany"
2008-11-06 04:07:46 EST
"I fully believe what the others have had to say about this insurance company. They are hands down the WORST when i comes to claims processing. I have a police report and a witness to the break in of my car. As the criminals pushed my car, they ran it into the exit gate of my apt complex. The car was recovered and AIG filed this as a collision claim! With a witness and a police report, they treated me as if i was lying about the whole thing. On top of that, i cannot get a hold of my adjuster, this lady is rude as hell and prob the most ignorant employee that place has. DO YOURSELF A FAVOR, KEEP LOOKING FOR INSURANCE, DONT USE AIG!!"
2008-11-24 17:37:26 EST
"I had an auto policy with AIG for 12 months. I just received a letter for my renewal, and the rate went up 18%. My wife and I have a perfect driving record (not just with AIG), and we never filed for a claim in the 12 months were with them. When I called to inquire as to why, they simply said that rates went up in our State. A rate increase of 18% is really high to be justified by a simple answer as such. On the spot, I canceled my policy. I signed up with Progressive, at a rate cheaper than my previous with AIG. "
2008-12-10 15:10:00 EST
"Don't do what I did and not shop around for the lowest prices in auto insurance. I admit that I had good experiences with their phone reps and with the adjuster that came to investigate the damage that was done to my car by a suicidal deer. But I just found out that I am paying twice as much for AIG than what I could be with another provider."
2008-12-26 16:20:29 EST
"Customer Service, or lack thereof"
2009-01-15 16:42:51 EST
"THEY RAISE YOUR RATES"
2009-01-23 14:19:40 EST
"Riased the cost 200 per year for moving to a new zip code in a neighboring city."
2009-01-26 13:20:44 EST
"They are raising my premiums $200+ per year and I have never had a claim, a moving violation or an accident. I can only guess that they need a little more than they get with the $700 billion dollar bailout. I'm done bailing out fat cats."
2009-01-30 23:15:46 EST
"My agent just disappeared after taking my money and the company has horrible customer service.
They were polite but completely devoid of any sense of caring for the customer. "
2009-01-30 09:39:58 EST
"My daughter is in the process of buying a new car, and I called 21st insurance to get a ballpark figure of the cost to insure that vehicle. She is driving a vehicle covered under our policy. Upon learning that my daughter lives in a different area, the rep told me our insurance will cost $400.00 more a year due to statistics of accidents in the area my daughter lives. I asked about Calif laws that forbid using geographic data to determine insurance premium, the rep said they still use it as one of the factors.
Either 21st insurance needs money or the rep will pocket some change if she can jack up our premium. It's quite disturbing.
Btw, I check AM Best rating on 21st with negative projections, it's an A while many other insurers have A+ ratings.
"
2009-02-17 16:45:02 EST
"I have occupational disability insurance and I had to use it in regards to a broken hip from being thrown to the ground from a broken step on my semi truck. First words out of the adjuster's mouth were to get an attorney. Nothing but problems after problems with this company. But my company that I'm leased to requires me to have this insurance with this company. Hate it."
2009-03-09 19:07:06 EST
"when we had an incident where the other party had tha same insurance provider (aig) we were found at fault 100%. then when i inquired they lowered it to 80/20 against us when in my opinion it should have been the other way around because the other party hit our car when there was no more room across the intersection for them to go and everyone else had already stopped. go figure!"
2009-03-21 18:18:03 EST
"I am a disabled mom of 2, I got hurt at work 4 and a half years ago. AIG REFUSES to pay weekly benifits to me the past 20 months, They are liars, and they steal. A judge ORDERED them to pay all my medical and weekly pay, and they are defiant and refuse. They authorized all 4 of my spinal surgeries for the spinal cord stimulator I had to have implanted in my spine.. When it came time to pay the hospitals and Doctors, They refused!! How is this allowed? The adjuster is nothing but rude and nasty.. They have destroyed my life and my credit.. Please help spread the word.. BOYCOTT AIG!! They are vicious.. Stay away from this company.."
2009-03-27 05:34:49 EST
"Did not have any claims. They changed their name recently. I had earlier switched from Geico because their rates were higher. Geico keeps asking me to come back. Also got offers in the mail from All State, Farmers, etc. to try them. Will be checking them out to see what their rates are."
2009-04-04 23:50:44 EST
"Unethical company when they think they deserve bonuses for non-performance or poor performance of the company. This portrays unethical behavior to all smaller companies and individuals."
2009-04-21 18:09:32 EST
"The usual rate creep up after the first and second year. Time to shop for another carrier."
2009-06-02 20:08:47 EST
"Agent lied about policy provisions."
2009-06-22 15:01:03 EST
"be aware if you are getting a quote for a teen. they added our daughter without consent when they knew we were just calling to get pricing."
2009-07-31 16:19:09 EST
"they suck"
2009-09-20 11:50:31 EST
"BEWARE BEWARE"
2009-09-20 21:37:46 EST
"Rates have increased the last two years."
2009-10-04 13:57:10 EST
"We had several comprehensive glass claims. We were with AIG for 6 years, with no other claims. My husband was in an accident, hit by an uninsured dirver, that AIG ended up deciding was my husbands fault and dropped our coverage due to the comprehensive claims. So much for loyalty."
2009-10-17 16:21:22 EST
|
|
 Take Survey
|
|
View all Companies Reviewed
|
|
|
|
Auto | Homeowners/Renters | Health | Life | Insurance Agents & Quotes | Site Map | Privacy Policy | Media | About Us | Contact Us