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Review: Unitrin Direct |
Company Information
Company History: Unitrin, Inc. was formed as a holding company in 1990 to acquire the insurance and financial subsidiaries being spun off from Teledyne, Inc. Several subsequent transactions and strategic affiliations (including the acquisition of Kemper Auto and Home in 2002) have resulted in the current configuration of Unitrin. Unitrin operates in 6 segments:
Kemper Auto and Home (standard and preferred risk auto and homeowner's insurance)
Unitrin Specialty (non standard personal and commercial automobile ... |
Survey Results
Overall, how satisfied are you, with Unitrin Direct?
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Contact Information
Company Contact Info:
CEO and President Donald G. Southwell
One East Wacker Drive
Chicago, IL 60601
312-661-4600 |
Comments
"Customer service is the worst I have ever had. Individuals assigned to settle property and bodily injury claims are ignorant, uninformed and arrogant. They do not return calls and actually make fun of the individuals who are paying their salaries. They attempt to berate their clients and browbeat then into accepting lesser values for their automobiles and actually try tell their clients that they do not have rental insurance coverage, etc.
Absolutely the most unprofessional insurance company with whom I have ever dealt. I ended up having to obtain the services of an attorney because after being out of work for over three months as a result of an uninsured motorist's claim, no one from Unitrin would return my calls or answer questions related to lost wages, etc."
2008-09-16 14:17:36 EST
"Good rates but poor customer service make this a frustrating company to deal with."
2008-09-04 13:47:05 EST
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