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Review: Unitrin Direct |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"Free quotes, on-line service, lowest rates we could find."
2007-01-29 21:25:50 EST
"Good rates, but after a couple of years with the company, customer service became very poor."
2007-09-26 12:40:18 EST
"Very friendly, helpful, informative customer service staff. They never gave me run around, always very straight forward service."
2008-01-26 11:26:25 EST
"Unitrin's large claims group is a disaster. If you have a small car dent, it is handled locally and quickly and you will receive your claim in days. If you have a larger claim such as we had on homeowners insurance, it will take months or years and relenetless haggling to get anything from them. We are going to have to hire a lawyer and sue them just to get settlement on legitimate claim."
2008-02-25 19:31:49 EST
"The auto portion of this company is great. But the Homeowners is horrible. I got Homeowners only as an afterthought to the auto policy I purchased. At the time, my homeowners premium was $593 per year. I just got my renewal bill and my premium is now $1356...more than a 100% increase. Nothing has changed; I have made no claims with either auto or home. I called the company and after some bumbling around the best they could tell me is the RATES HAVE GONE UP IN MY AREA? I live in rural Oregon for gosh sakes! Nothing catastrophic has EVER happened here or within 50 miles of my home. I feel I was manipulated to take the homeowners to obtain a better auto rate and then after I was suckered in....they raise the rates more than 100%!!!! Unbelievable!"
2008-03-13 18:29:11 EST
"difficult customer support"
2008-04-26 11:06:39 EST
"After 28 years with Unitrin we received a cancelation notice in the mail. Reason - the house is old and is more than 5 miles from local fire department. In that 28 years neither the fire department nor the house has moved.
Unitrin could not care less about its customers."
2008-05-03 16:12:40 EST
"Rates were better but not the best. Never had an accident or reason to call customer service so don't know about customer service level."
2008-06-17 16:41:06 EST
"Excellent service, excellent prices, excellent company. I have recommended them to EVERYONE I know!!!"
2008-07-01 07:48:00 EST
"I cancelled Unitrin Direct because in spite of low rates and no tickets or accidents they raised my premium a whopping 14% this year."
2008-07-21 20:21:40 EST
"The insurance agents are nice. The rates are super cheap and the reimbursement check was here within a week. I am a very happy customer and recommend them to people all the time. "
2008-07-24 14:46:54 EST
"Absolutely the best price of any auto insurance"
2008-08-20 00:12:14 EST
"Good rates but poor customer service make this a frustrating company to deal with."
2008-09-04 13:47:05 EST
"Customer service is the worst I have ever had. Individuals assigned to settle property and bodily injury claims are ignorant, uninformed and arrogant. They do not return calls and actually make fun of the individuals who are paying their salaries. They attempt to berate their clients and browbeat then into accepting lesser values for their automobiles and actually try tell their clients that they do not have rental insurance coverage, etc.
Absolutely the most unprofessional insurance company with whom I have ever dealt. I ended up having to obtain the services of an attorney because after being out of work for over three months as a result of an uninsured motorist's claim, no one from Unitrin would return my calls or answer questions related to lost wages, etc."
2008-09-16 14:17:36 EST
"An A.I.G. customer slammed into me at a traffic light, and admitted he was staring at a pretty girl on a bicycle. Of course he received a ticket. His insurance contacted me and stated no problem, take the car to our shop and we will assume all repairs. Then to my surprise A.I.G. called me and stated my car had to much damage, and it must have been previously existing! I told the representative that is impossible I had just purchased the car a month prior, and to look at all the damage to the vehicles front end that had hit me. These people are crazy, and will not step up to take care of their responsibility. I called my insurance and the representative informed me this is not professional, and to let them take care of the problem. So far my insurance is doing what A.I.G. should have from the beginning. I will keep you posted as this unfolds, and I have already filed a complaint with the Insurance Commission. Why are companies like A.I.G. allowed to do business? Why aren't the people we pay to represent us putting a stop to these bad businesses?"
2008-10-20 21:15:13 EST
"NOOO NOOO NOO!"
2008-10-27 08:58:41 EST
"I have been waiting a week for someone to contact me concerning a claim . Finally they did and said the check had been mailed, but due to an oversite in my policy it may be denied. I have never been tokd I have to list everyone over age 15 that lives with me, on my policy. I am so upset, my car is totaled and low I may be respomsible to pay off a brand new car - just because i let my daughter drive to the store and she slid off the road and hit a tree. This is so very wrong on Unitrin's part to do this to me - or anyone. I have never had insurance where you couldn't just call and talk to someone and get things taken care of. I will be changong insurance immediately. "
2008-11-07 18:20:42 EST
"I have been with this Unitrin Direct insurance for these 6 months, and I got an online quote. Yesterday, I got a mail from them asking me for renewal with a $25 extra. I called the customer service (it was nice talking to them) and they told me that I was given $25 from them before, because of the online quote. Now, because there's no more quote, I asked them to cut that $25 dollars for the next 6 months. They didn't want to do.
I'll have 1 month to search for another insurance company, and hopefully I'll find somebody with the same premium coverage, but less amount of money. If I won't I'll need to stick with these guys.
Yet, I don't have any clue why they are so cheap... in giving me that $25. Just wondering? They'll miss their morning tea for 5 days. So.. what?"
2008-11-26 21:17:33 EST
"DONT GET UNITRIN....ITS A CHOICE!!!!!"
2009-02-23 00:49:22 EST
"6 days after filing a claim,,,,still no contact from an appraiser. "
2009-03-10 10:37:01 EST
"Great company"
2009-04-12 20:36:44 EST
"The most dishonest company I ever dealt with. Stay away!!!"
2009-05-06 21:35:08 EST
"Had Unitrin for 9 years, nerver had a claim accident or ticket. Made a claim for vandleism, someone keyed my car and their claim guy was awful, very unprofessional, was unwilling or unable to answer my questions about the claims process of course their estimate was way less that the local body shop."
2009-05-27 18:31:04 EST
"they cancelled my policy because one of there agents accidently cancelled my easypay and they never got a payment by the time i called after realizing the money never came out of my bank account they said to just mail a check they got the check 24 hours late and cancelled me then told me it couldnt be re-instated because its illegal in nys for a car to be titled to 1 person and registered to another, why would the dmv title it to me but register it to my boyfriend if its illegal??? this is by far the worst co. ever!!!! "
2009-06-02 15:58:28 EST
"Had to take them to suit to get our money to fix the house"
2009-06-01 14:38:25 EST
"They do not call you back. They cause more stress in and already stressfull situation."
2009-06-23 16:14:57 EST
"This company never accept their mistake and made a customer fool. Be carefull about your account when you make a payment. "
2009-07-06 15:55:34 EST
"It took weeks for anyone to get back to me on the claim. I filed with Unitrin the day of the accident and had a neck injury. I was told to go to the hospital, but Unitrin could not at that time tell me if I was covered for the medical bills. Here I am over a year later and still nothing. I never heard back on my medical claim or auto damage claim. An employee even admitted to me that they were ashamed to work for the company but needed a job! I cancelled my insurance 3 weeks into having it. No wonder why it is over a year later and no one wants to do anything. Horrible, horrible company."
2009-07-28 01:35:42 EST
"I will only high light my biggest complaint (there is a long list of issues I had with them). First I was given a quote over the phone and never told that after so many months my rate would increase dramatically becuase "the special we were running is over."
Then they were supposed to notify me in advance when they took out a payment. Well they never did and it was returned. It took them forever to contact me about this. By that time my account was in "cancellation status." So they wanted the past due amount and the next three months up front. Are you kidding? You people screwed it up. I am now on the search for new car insurance since I have had nothing but problems from them."
2009-07-24 00:38:44 EST
"Lured by low rates, then rates raised 10-20% every six months. Reason "the rates have gone up in your State". Beginning to believe it is a scam."
2009-08-18 06:33:14 EST
"I never really liked having to pay for insurance, and always figured that the companies would always shortchange and scam me.
I totalled out a vehicle (hit a deer) after driving it for about 10,000 miles over 6 months. The settlement check I received (including the $500 deductible taken out) was actually ony $1000 under what I paid for the vehicle. I was very impressed. I also got a rental car and all of that while I waited for their decision.
Finally, I got quotes from a couple of other companies including geico.com, and Unitrin was at least $100 less over 6 months. "
2009-08-28 22:00:49 EST
"I have never worked with such an unprofessional company in my life. Just today I was hung up on
I was told they would not pay my personal injury claim bills (auto accident not my fault). I was told I had to do what ever they asked of me. I was told they will not process my claim unless I sign a blanket release.I need surgery and ongoing care for a brain injury I recieved in the accident.They are rude,sarcastic and manipulative avoid kemper Unitrin at all cost. "
2009-09-01 22:47:08 EST
"The customer service reps have been very helpful. However, the adjusters handling the the accident claims have been AWFUL!"
2009-10-10 09:08:28 EST
"If there is damage to your windshield and they are willing to pay to replace it they will never pay to have an OEM windshield installed. They go with the lowest bidder."
2009-10-17 10:45:42 EST
"It took over 4 months to settle a claim and as far as talking to my adjuster, out of 20+ phone calles, he returned 1, and that was only after I threatened to have an attorney look into things to a supervisor at Unitrin."
2009-12-18 15:40:48 EST
"Unprofessional, no communication, contracts with crazy appraisal companies who solicit you when they come t take an estimate- HORRIBLE experience."
2010-01-20 13:32:45 EST
"Unitrin bated me in with a low rate.Got me to cancel my old policy. And then cancelled
my policy based on a couple maintenance items.Leaving me less than 20 days to find another company.Their salesperson verbally
quoted me 3 different quotes after activating
my policy and billing my mortgage company.
This was one of the worst experiances I have ever had with a company."
2010-01-22 09:52:11 EST
"all they care about is $ customer service does not exist."
2010-02-13 09:58:31 EST
"They were very responsive to my claim. They were very specific about what to expect, when they would contact me, etc. They emailed me and would respond very quickly if I emailed or called them. Great customer service. The prices are unbeatable..."
2010-03-04 12:20:42 EST
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