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Review: Unitrin Direct |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"Free quotes, on-line service, lowest rates we could find."
2007-01-29 21:25:50 EST
"Good rates, but after a couple of years with the company, customer service became very poor."
2007-09-26 12:40:18 EST
"Very friendly, helpful, informative customer service staff. They never gave me run around, always very straight forward service."
2008-01-26 11:26:25 EST
"Unitrin's large claims group is a disaster. If you have a small car dent, it is handled locally and quickly and you will receive your claim in days. If you have a larger claim such as we had on homeowners insurance, it will take months or years and relenetless haggling to get anything from them. We are going to have to hire a lawyer and sue them just to get settlement on legitimate claim."
2008-02-25 19:31:49 EST
"The auto portion of this company is great. But the Homeowners is horrible. I got Homeowners only as an afterthought to the auto policy I purchased. At the time, my homeowners premium was $593 per year. I just got my renewal bill and my premium is now $1356...more than a 100% increase. Nothing has changed; I have made no claims with either auto or home. I called the company and after some bumbling around the best they could tell me is the RATES HAVE GONE UP IN MY AREA? I live in rural Oregon for gosh sakes! Nothing catastrophic has EVER happened here or within 50 miles of my home. I feel I was manipulated to take the homeowners to obtain a better auto rate and then after I was suckered in....they raise the rates more than 100%!!!! Unbelievable!"
2008-03-13 18:29:11 EST
"difficult customer support"
2008-04-26 11:06:39 EST
"After 28 years with Unitrin we received a cancelation notice in the mail. Reason - the house is old and is more than 5 miles from local fire department. In that 28 years neither the fire department nor the house has moved.
Unitrin could not care less about its customers."
2008-05-03 16:12:40 EST
"Rates were better but not the best. Never had an accident or reason to call customer service so don't know about customer service level."
2008-06-17 16:41:06 EST
"Excellent service, excellent prices, excellent company. I have recommended them to EVERYONE I know!!!"
2008-07-01 07:48:00 EST
"I cancelled Unitrin Direct because in spite of low rates and no tickets or accidents they raised my premium a whopping 14% this year."
2008-07-21 20:21:40 EST
"The insurance agents are nice. The rates are super cheap and the reimbursement check was here within a week. I am a very happy customer and recommend them to people all the time. "
2008-07-24 14:46:54 EST
"Absolutely the best price of any auto insurance"
2008-08-20 00:12:14 EST
"Good rates but poor customer service make this a frustrating company to deal with."
2008-09-04 13:47:05 EST
"Customer service is the worst I have ever had. Individuals assigned to settle property and bodily injury claims are ignorant, uninformed and arrogant. They do not return calls and actually make fun of the individuals who are paying their salaries. They attempt to berate their clients and browbeat then into accepting lesser values for their automobiles and actually try tell their clients that they do not have rental insurance coverage, etc.
Absolutely the most unprofessional insurance company with whom I have ever dealt. I ended up having to obtain the services of an attorney because after being out of work for over three months as a result of an uninsured motorist's claim, no one from Unitrin would return my calls or answer questions related to lost wages, etc."
2008-09-16 14:17:36 EST
"An A.I.G. customer slammed into me at a traffic light, and admitted he was staring at a pretty girl on a bicycle. Of course he received a ticket. His insurance contacted me and stated no problem, take the car to our shop and we will assume all repairs. Then to my surprise A.I.G. called me and stated my car had to much damage, and it must have been previously existing! I told the representative that is impossible I had just purchased the car a month prior, and to look at all the damage to the vehicles front end that had hit me. These people are crazy, and will not step up to take care of their responsibility. I called my insurance and the representative informed me this is not professional, and to let them take care of the problem. So far my insurance is doing what A.I.G. should have from the beginning. I will keep you posted as this unfolds, and I have already filed a complaint with the Insurance Commission. Why are companies like A.I.G. allowed to do business? Why aren't the people we pay to represent us putting a stop to these bad businesses?"
2008-10-20 21:15:13 EST
"NOOO NOOO NOO!"
2008-10-27 08:58:41 EST
"I have been waiting a week for someone to contact me concerning a claim . Finally they did and said the check had been mailed, but due to an oversite in my policy it may be denied. I have never been tokd I have to list everyone over age 15 that lives with me, on my policy. I am so upset, my car is totaled and low I may be respomsible to pay off a brand new car - just because i let my daughter drive to the store and she slid off the road and hit a tree. This is so very wrong on Unitrin's part to do this to me - or anyone. I have never had insurance where you couldn't just call and talk to someone and get things taken care of. I will be changong insurance immediately. "
2008-11-07 18:20:42 EST
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