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Review: Response Insurance |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"Great rates and good customer service!"
2007-07-15 13:34:08 EST
"I saved almost $800 a year with this company. They are highly rated in New York and several other places, as to payment of claims. I was very impressed with the ease of switching and friendliness of their customer service department"
2007-08-23 12:15:43 EST
"Very impressed so far. This company is highly rated for claims payment by New York and several other states. Customer service was great!"
2007-08-23 12:17:39 EST
"This is a company that I have had insurance with only a short time, but they saved me over 1200.00 a year on car insurance. I had no citations, and a good driving record and no one but Response rewarded me for my good driving.
Thank you
Terry J "
2007-10-08 08:19:07 EST
"outstanding customer service, outstanding pricing. "
2007-11-27 16:47:09 EST
"Their customer service is superb and the claims Dept. too. They take care of the claims right away."
2007-12-04 18:59:11 EST
"In September, a 6 month insurance policy was written and paid for $395.92. Now in December, they want an additional $902.00, because the policy was reviewed and they made changes...No where on my declarations page was anything changed but the cost!!!!"
2007-12-14 18:05:03 EST
"even after doing everything that ask i was mailed a cancellation letter for not having insurance for one day yes one day the day i changed insurance companys and i even had my old insurance mail me and them a letter stating that i did have insurance for that day so beware of this company...... also i did pay for the whole 6 months i i hope i can get some money back i will let you know take care "
2007-12-20 22:37:05 EST
"They will not write you a policy with 2 names on a title. Only 1 person may be on the title! This is the craziest thing I've heard in a while."
2008-01-14 09:36:35 EST
"The price is half anywhere else, and the customer service to date has been amazing"
2008-01-14 12:24:28 EST
"This is a great company... Reguardless of what those other reviews say- theres always 2 sides to every story. My experience with them has been great"
2008-02-23 16:32:18 EST
"Great rates and exceptional customer service. Agents are able to answer my questions or promptly follow up when required."
2008-02-25 17:54:20 EST
"Their automatic payment from my checking account fluctuated so much each month that I never new when they were going to withdraw my payment. It came so early one month that I didn't have the funds to cover it so they dropped my coverage. Then, they didn't notify me to 4-days after my policy was cancelled. Their customer service is terrible. Don't expect a call-back when you request a supervisor. "
2008-04-29 18:07:03 EST
"Great Rates, Great Service, I don't understand the negative reviews as I have not had any problems with this company. They have always been available to me and very friendly."
2008-05-21 17:05:29 EST
"I called to start up a policy and they said that they would not accept domestic partnerships with both of our names on the title/registration...what???? What year is this?"
2008-05-23 11:35:28 EST
"I was quoted one rate for the policy, and provided them with all the informations that they asked for. They called my phone and my sister answered the phone. They called me and said that I was lying and that my sister who is grown and lives in another state lives with me and that I needed to add her to my policy. I refused and then they sent me a letter asking for my sister's address, driver's license number, and a copy of her current insurance. The customer service agent was rude and stated that I would not have this problem if I just give him what he asked for. I am looking for a drama free insurance company, I don't need the hassle and multiple letters throughout the month. Response insurance gets a big thumbs down from me."
2008-06-04 12:57:21 EST
"I have a glass claim for under $100 - it has been six months and it is still not paid. I get conflicting information from their representatives when I call. I worry about what will happen if I ever have a serious claim!"
2008-06-11 13:18:55 EST
"Ridiculously cheap. I tried with another popular online insurance and was quoted outrageous amounts. I saved about $1000 by using these guys. I do agree that they have very strict rules and regulations, but they greatly award you for good credit and clean driving record. Now let's see how smoothly I can get my new car switched over."
2008-06-17 01:24:14 EST
"Very negative feedback from Claims Department Personel. No effort to be helpful or even friendly."
2008-07-18 15:55:44 EST
"The Customer Service with Response is very good."
2008-07-14 20:39:18 EST
"Online quotes are never actual. They use bait & switch marketing."
2008-08-19 14:38:27 EST
"no very good responding to a claim...!
and the tried to paid less than my car is worth!!! cheap insurance / cheap service"
2008-08-22 12:55:21 EST
"Made the claim one week ago and just now someone is comming to look at my truck. I had too call them twice before I was able to get a rental."
2008-09-08 12:25:48 EST
"Gave me the run around because my son uses my address for his mail. He travels for his work and they cancelled my policy because they said he lives with us. Not a very trusting company. They also were very hard to deal with when I bought a new vehicle and wanted to add it. They seemed like they don't really want my business."
2008-09-30 16:12:53 EST
"I took a chance with these people and it started out well, the people were nice and helpful, but then it seemed like I got a letter every 2 weeks asking for some obscure infirmation or changing the policy/pricing. I got very little help clearing this up so at the end of the 6 month policy I told them I would not renew. However at the end they chose to renew on thier own for 2 weeks, they then sent me a cancellation notice and a bill. I called and sent them a fax, showing my decleration page from my new policy showing I was covered. I was told it would be taken care of, and they did...they sent it to a collection agency. Now I'm spending more of my time clearing this up. Good luck to the rest of you, but I'll stay with my big company with a local agent...I saved money and I've got someone face to face if there is a problem! "
2008-10-10 17:58:42 EST
"I recently submitted a claim due to vandalism. The damage was over $4200.00. Response wants to charge me a betterment on my whole vehicle. I agree that some parts of my vehicle (top and hood) would be better because of the paint being slightly dull, however all other areas of my vehicle were nice and shiny. The insurance company has only given me $2800.00 towards the damage and I have a $250.00 deductible. This is totally unfair. When I had Allstate, my daughter ran into a fence, my whole vehicle (older than the one currently damaged) had to be repainted and I was never charged a betterment."
2008-10-30 09:24:31 EST
"Beware! Response insurance is a great deal until you need them. They are absolutely out of compliance with Texas Insurance laws, and I have a pending complaint through the Texas Department of Insurance and advice from another claims adjuster to file a bad faith lawsuit against them. They would not pay on a claim made against my daughter because her father (my ex) bought her a truck and the title is not in her (a minor's) name. They did NOT send anyone to investigate her collision, which is not possibly her fault. They refuse to pay the claim made by the other party, refuse to investigate, return my calls, or deal with the situation. They have tried to back-date the policy and drop her vehicle without notification (against Texas law) to cover their butts. I predict they will not continue to be allowed to offer coverage in Texas for long. They are cheap, but not worth it."
2008-11-29 16:20:52 EST
"Was lured into the trap by rates. 50 + years of driving without an accident, then after my first, I'm told my car is totaled. Lady I dealt with concerning the claim was RUDE to me, owner of Lincoln dealership and his body shop manager. Adjuster missed several options and undervalued the car by about $3,000.00. They have revised [after being shown]the estimate, but still want to total. WHEN I get through with this deal, I'll go out of my way to tell everyone to avoid them like the plaque. Cheap Rates are not worth the treatment received. I will pay a real company 10 or 20% more to avoid this act in the future !!!!"
2008-12-31 19:26:49 EST
"Some minor issues regarding timeliness of callbakcs, etc. but OK otherwise."
2008-12-22 16:44:16 EST
"Customer service was poor as the agents just could not get my information on my cars entered correctly. After three days of calling and trying to get them to call me back, I finally got a management person who got all of my information corrected.
Response has good rates, but the customer service needs a vast improvement to get the customers information right the first time. I have never filed a claim, but based on my renewal experience, I would bet the claims experience would be sub-par.
The good news is Response is much better than Allstate!"
2009-01-19 12:57:31 EST
"Started out with great rates rates way cheaper then anyone else. When it came time to renew the rate went up $200 then more then $300 the next time. So now they are way more expensive then anyone else. In this time I have no claims, no tickets and even my credit score went up. If anything the claim should have dropped I had claims before I went switched to response. So within a year I am having to switch again to another insurance. My advice is if you go with them get quotes again when it is time to renew.
"
2009-01-28 11:10:58 EST
"I have not had to file a claim, so maybe they are terrible at that part of things, but their rates are low and they are nice on the phone."
2009-03-15 13:16:12 EST
"I missed one payment (b/c I pay bills online and the payment never went through) and they dropped my insurance w/out notification beforehand! I had been a loyal customer for 10+ years and had never missed a payment, they told me that this did not matter to them...that they have known people to purposely not pay just to get the insurance cards...they did not care about 10+ years of loyalty. "
2009-04-08 18:04:48 EST
"Everyone that I have dealt with has acted prpfessionally and courteously. My claim was due to my negligence and although my rates increased I believe the charges were in line with the expenses they incurred.
I am somewhat concerned regarding their acciquisition by Unitrin, and I will xompare rates prior to my next renewal, but they would have to increase substantially before any of the so-called "top 20" would be competitive. Since I have had none of the issues that I read about related to botched claims and rudeness, I must question the veracity of those authors in light of my own experience.
"
2009-05-07 13:44:17 EST
"Being bought out by Unitrin Direct"
2009-05-08 13:24:04 EST
"Response insurance has increased my auto insurnace by nearly $600 a year. Their excuse is "Florida raised the rates".
I have been with this company for more than ten years. I have never filed a claim or have any moving violations. My credit score is in the excellent range.
The excuse "Florida raised the rates" was bogus and a flat out lie as Response requested the increase. I will be firing response as my auto insurance due to their lie. Response insurance can find some other excellent customer to rip off as I will NEVER use this company again!
"
2009-06-16 09:10:52 EST
"My insurance went up almost $500 dollars at renewal. I have had no claims or accidents. Moving on to someone else."
2009-07-21 12:34:03 EST
"There is no place on your website to file
a claim...."
2009-08-23 15:46:37 EST
"EXtremely happy with service and claims as well as a very good price."
2009-09-07 11:29:10 EST
"I would not call them the cheapest, the premiums are lower comparing to others, but keep increasing with every renewal (+5%). Filed a claim once, it was handled promply without any delays. They directed me to their own repair shop though.
"
2009-11-04 10:34:51 EST
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