|
Review: Bristol West Insurance Group |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"I've been a policyholder w/ Bristol West for approx. 3 years now without issue until my car was stolen. 2 weeks following the theft and my acount rep is never available. She has informed me to expect my claim to remain open under investigation for at least another month and that one such claim of hers has been open for 150 days. Days after i had already found and seen the car at impound, they had had no idea it was even recovered, and i had to tell them thias information.. (forget that i only have 2 weeks left on my rental before their "reimbursement" runs out.. how much do you want to bet they are not going to be paying that in a timely manner either.. or at all)
AVOID THIS COMPANY AS THOUGH YOUR CAR OWNERSHIP DEPENDED UPON IT... 11/27/07"
2007-11-27 13:57:25 EST
"Did not take long to get settlement and stuck to what my insurance coverage was."
2008-02-04 16:44:29 EST
"if you get into an accident with another insured driver and they have a policy limit issue bristol will want to save their losses by not paying you regardless if its your fault or not"
2008-05-16 13:19:27 EST
"we had a tornado hit our town, we recently switched from american family to bristol west to "save money".. well our car was totaled. we went to file our claim and our policy just happened to lapse 11 hours before tjhe tornado hit. I was only a few days late on the payment. If i was still insured with american family i know they would have covered it. A little tip for ya.. if you want to save money on insurance pick a diferent company. This one does not give a damn about its customers!!!
"
2008-06-14 17:51:19 EST
"They deny claims and offer no review or appeal."
2008-06-29 15:33:56 EST
"i was in the process of purchasing a honda civic and it didnt come in for 3 weeks, at that time the dealership decided to take money off the price of the vehicle so i wouldnt leave and buy elswhere. they took my car so they can send it to auction and handed me a car off the lot with dealer tags on it. the policy clrearly states when you have a replacement vehicle its covered as your insured vehicle. i was involved in an accident and struck another car. the dealership submitted a property claim to bristol west. they denied the claim twice, i was sued without representation and now have a judgement filed upon me. bristol west is still saying they only covered my car, and if there is property damages then my liability will not pay for the damages. i am now suing bristol west for over $7,000 of damages as well as punitive damages since my credit is ruined. never never never never become a member or policy holder of bristol west. check first with their client service team and see if anyone has a clue to what a policy is. they are clueless."
2008-07-17 15:00:50 EST
"Awful, does not return calls, jump premiums in middle of policy, and did not process my payments and cancelled policy."
2008-12-10 14:59:46 EST
"Dont buy this insurance, its terrible, awful, there are no other words to describe this company"
2009-01-06 22:33:16 EST
"my son was in a accident with my vehicle that was not his fault the other driver did not have insurance,my son does not live with me so he did not need to be on my policy. After waiting almost 3 weeks and getting frustrated they told me to send the vehicle to the body shop,the body shop totaled out the vehicle and now im still waiting for the adjuster to put his opinion in the computer this is 1 month later."
2009-01-05 13:55:48 EST
"A nightmare...six month nightmare. They do not return phone calls, use incredible delay tactics and offered a settlement that was a fraction of what it cost.
AVOID THIS COMPANY AT ALL COSTS!"
2009-01-12 22:28:13 EST
"DO NOT BUY THIS INSURANCE! THEY DON`T RETURN CALLS. THEY GIVE YOU THE RUNAROUND."
2009-01-31 08:21:22 EST
"Like the rest of the comments Bristol West give you the complete run around. They start by not answering or returning your calls or e-mails then when they finally get you an offer it is a huge insult and completely low-balled. My recommendation is it is not worth the savings to go with Bristol."
2009-02-06 17:40:51 EST
"DO NOT BUY THIS INSURANCE!
6 months of getting the runaround after needing repair to burst pipe. Work was incomplete, meagre settlement given. Asked for money back given for job that contractors didn't turn up to do. Was treated by a criminal and accused of being a fraud, lies that contractors had gone out of business. Not what I call customer service after 5 years without a claim ... that was when finally managed to get hold of somebody on the phone. Terrible, avoid like the plague."
2009-02-11 22:17:18 EST
"The service people need to take a course in personal skills. They are ignorant, rude and very unknowledgeable!"
2009-02-23 11:42:21 EST
"This company givesa run around to both their insured and their victims. I was hit by a Bristol West insured driver over 18 months ago and lost a year of my life to pain and treatments and they haven't offered me even enough of a settlement to cover my medical expenses. Also trying to get a return phone call or letter even with an attorney can take more than 3 months... Your injuries and their responsibility to you is taken as a joke to these people."
2009-03-24 14:23:37 EST
"this insurance company's customer service practices are a complete joke. they won't let you make changes to your policy online, and when you try to follow the proper procedures to do so, they make it near impossible. they do not return your calls. i have been trying to fax in my request to remove a vehicle for 5 DAYS NOW and finally today i get through to a representative who assures me that she would take care of my account and that she would call me back today and guess what? she never did. all i needed to do was remove one vehicle and obtain a new quote for just the remaining one. now they have just pushed me to the point where i never want to deal them again. now i just want to cancel my damn policy. and i will be reporting them to the California Dept. of Insurance..."
2009-04-17 00:45:09 EST
"they are crooks. i'll leave it at that."
2009-05-04 15:11:52 EST
"This company needs to be investigated by the Texas Attorney Gernerals Office. They are crooked and I cannot believe they are allowed to sell policies in Texas. Wake up
Governor Perry, this is a bad one, Dont let another AIG scandal occur"
2009-05-27 21:36:23 EST
"Farmers agents are reselling their existing clients over to a Bristol West policy which is not a good thing. Buyer Beware!"
2009-06-04 12:55:59 EST
"no other word to discribe bristol west insurance-terrible, the worse"
2009-10-15 21:56:39 EST
"run as fast as you can from this company"
2009-11-08 19:45:41 EST
"They rip u off when your car gets a total loss and they never return your calls.If you have Bristol Insuarance leave now before its to late."
2009-10-30 18:09:07 EST
|
|
 Take Survey
|
|
View all Companies Reviewed
|
|
|
|
Auto | Homeowners/Renters | Health | Life | Insurance Agents & Quotes | Site Map | Privacy Policy | Media | About Us | Contact Us