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Review: Travelers Insurance |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"The one claim we reported was handled fine. Our problem occurred when we dropped a vehicle and added a another one. I received the statement with the policy change 2 weeks before the next draft from the bank and the monthly rate increased $260. I shopped around and found a less expensive company, went to my agent and canceled travelers. Travelers sent me a $358 refund and then a $692 bill that I still am trying to talk with the company and understand why. I have called, wrote letters, emailed, and still have not talked with anyone. My agent gave me a number to call but it's automated but it is automated and when I enter the account number I am given another number to call which appears to be fax machine. "
2007-11-19 13:27:08 EST
"We've had nothing but problems with this insurance company. Our house was damaged from broken pipes and over a year later the house is still in disrepair and no claim has been settled. We recommend that no one use Travelers insurance ever."
2007-06-01 20:50:16 EST
"I signed with Travelers through a broker because of the low premiums. Now after 11 months they send me a letter stating that they will not be renewing my homeowners, citing that I do not have railing on my front poarch. They never informed me that I had to have the railing for this policy, and there is no code for it in my county. The least they could have done would be to allow me some time to comply; but NO!! I will be canceling all of my policies with this FINE company."
2007-06-07 17:33:14 EST
"I bought auto insurance, the insurance company sent me the paperwork by mail two weeks later with the wrong VIN number. I called my agent or representative to have it corrected. Two weeks later, i got new id cards with the same mistake, i called the guy again. After about two months, i got my paperwork right. A week after i received my corrected paperwork, i got a warning letter from DMV asking me to take back my licsence plates because i don't have a insurance car in their files. :( "
2007-07-04 12:43:47 EST
"My place of employment carried Travelers Ins. When I was injured at work, and had to use these services it has been, and continues to be a nightmare. Getting doctors, surgeries, physical therapy, and on going treatments has been an obstacle since day one. It seems that Travelers goes out of its way to make these necessary treatments very hard to accomplish, and cares very little about the patients health and well being. It has added a great deal of stress to my already stressful situation. I am beside myself, and very worried about my long term care due to Travelers negligent behavior when dealing with these approvals of treatments. When contacting staff for help, you get pushed to the side, when you do actually speak with adjusters, they are rude, and do little to solve your problem with their own handling of business. It is a vicious circle. A permanent report has been issued where as 7 different doctors and specialists (and many CT, MRI, and neurological tests have been done to back this report), and surgeons have been consulted, and still Travelers is denying the report wanting me to be seen by one of their IMC, while neglecting my ordered care in the mean time. I am very upset, and worried for my future care. I wish there was a penalty Travelers had to own up to for the negligence to my needed care. "
2007-07-19 13:37:31 EST
"Rates went up on homeowners almost 90% in one year, with no claims!"
2007-07-24 18:39:05 EST
"The rates I have been paying the past years were higher then other people I spoke to. I recently got a lower quote from a competitor which was much lower. I thought the rates were higher because I live near Washington,DC. I asked Travelers if they could be more competitive to keep my business. They told about a program called Quantum. The rate quote I recieved was almost half what I have been paying per year. I believe I was being over charged all this time. What does that say about this company?"
2007-07-26 22:36:23 EST
"My homeowners claim was inspected and settled within 2 days of me filing the claim. The claim representative was very friendly and provided excellent customer service. I didn't expect the tremendous service I received. Travelers ROCKS! "
2007-07-27 19:32:47 EST
"Costs increased on a yearly basis for no apparent reason. Over the course of 2 years the cost of our liability policy increased by $200, even though we'd never had made a claim."
2007-08-06 12:11:29 EST
"As long as you have no claims its a great company. Just keep signing your pay check over to them and they are very happy to take your hard earned money. After 15 years you say you have a small claim? Well, you meekly explain its not your fault and that an uninsured driver hit your parked car. You thought that's why you have been making payments for 15 years. How dare you make a claim after 15 years and they cancel your policy straight up, NO QUESTIONS ASKED!"
2007-08-29 00:55:59 EST
"UNABLE TO GET FAIR SETTLEMENT ON AUTO. OTHER INS. CO. USE NADA TO SETTLE LOSS. THEY DO NOT I HAVE NOT BEEN ABLE TO GET THEM TO TELL ME WHAT METHOD THEY USE."
2007-09-14 11:49:09 EST
"Their prices were competitive; not anymore. That alone is enough reason (at least for me) not to use them, since their rating is below expectations. I'm changing over to Nationwide. "
2007-09-18 18:38:18 EST
"They failed to pay a doctor's bill for a PIP claim. The bill was reported on my credit report and after calling and writing letters they still have not corrected the problems after one and half years."
2007-09-28 12:37:21 EST
"Had to call the insurance commisioner to even get them to talk to me about the claim. Never deal with them ever!!"
2007-10-01 16:19:23 EST
"A blessing...we found out about the company practices on our first claim, a small one. Roof hail damage. 1st they lost the claim. 2nd gave us half a roof, the only one like that within all the houses around us. 3rd of the 4 houses next to us that I talked to the owners, 3 had gutter damage(guess we had uber gutters. 4th the payment was half what the 6 houses next to us received (generalizing that all other house roofs could not be 1/2 ours.) 5th payment was very slow. We didn't ask for peripherial compensation, like the outdoor furniture covers that were destroyed. Just a roof. So atleast it was a large disaster. We can take our money to another company. Thank goodness"
2007-10-03 16:21:32 EST
"Claim was resolved w/in 24 hours of accident and we had a check in hand for repairs. Great focus on customer service. "
2007-10-06 12:10:49 EST
"We insured both home and auto with Travelers just under three years ago due to lower rates.
Wrong move, unless you are positive that never in your life will you have a claim. If you are not that super natural being, you had best continue shopping.
Your rates after a claim will be more than offset any initial savings.
They handle the claim OK, but when you renew - hang onto your hat.
"
2007-10-08 17:02:04 EST
"They handle things quickly and don't haggle on what should be paid to you."
2007-10-17 23:49:26 EST
"I have a pip caim pending sence 7/20/07
so far they paid $179 of a $425 emer. rm. bill..radiolists nad perscription bill..
I found out person handling this claim has been on maternity leave since 9/12/07 and nothing else has been done..req forms wth wrong fax ...put in wrong files...no
call returned from supv or new handler
dated 10/25/078"
2007-10-25 14:55:59 EST
"We had our home broken into on Sept 13th 2007 and it is now October 27th 2007 and we are not even half way through with anything to do with it. There are a lot of things missing from our family. My son's whole room was cleaned out of over $10,000.00 worth of video game items. He had multiple systems and games. He is heart broken and asks all the time when he can get his stuff back or replacement and now all I can tall him is WHO THE HECK KNOWS. I also have conveyed to my adjuster and anyone else I have complained to that I take two online college courses and we have no computer now in our home and it is effecting my school work and very hard to find somewhere and go and do it, I really get no response from my claims handler, no I'm sorry how long this is taking but.....just a really no answer and she was passing the delay onto the investigater not getting the rpt to her and her hand out ties, I NEED TO TALK TO HIM, well he handed his report in and called and called Andi and no call back. Finallly get a call back and she says were still investigating and I answered Mike said his report is in to you and how long can this take, she pretty much told me as long as they need or in my opinion WANT IT TO. She also told me NOT TO CALL HER, what kind of place that you pay money to for business says don't call me and that she would call me whenever she gets everything done, what a crock of sh&^+&!* So now we are supposed to wait until Andi and this is being handled by a brank in Naperville IL to finish this but I get no updates on what is going on. NOT ONE TIME was I told I am so sorry for your loss and we are trying to get things together, JUST VERY RUDE! My whole family feels like we are being victimized again! As soon as this yearly contract is up WE ARE RUNNING FROM TRAVELERS. I went with them because they were cheaper and I never had to deal with ins claims for the most part so didn't think anything of it. People do your research online here and see what people are saying before you sign with a C. because of the price. This whole this has SO NOT BEEN WORTH ANY SAVINGS I HAVE HAD. Also they sure are quick to withdrawl my money on the exact day every month but once their customers need help, they could care less. I've been treated better when being pulled over for speeding from a police officer. I firmly believe that they practice BAD FAITH INSURANCE BIG TIME. As from what I have dealt with so far I plan on complaining and spreading the word on these snakes as much as possible, unless for some reason there's a mircle nice and caring person that actually works at travelers....lol Also I called there 1800 line to complain multiple times, those are the only nice people I get on the phone but they can't do anything except transfer me to Andi my claims handler and that's it. By the way, the 1800 employee told me that basically that get calls like this ALL THE TIME, COMPLAINTS ON CLAIMS being handled slowly. This company makes so much money and so quick to take your money but once in trouble pretty much screw you and they don't wan't to part with any money. I am so stressed out over all this and how hard school classes and whatnot with my family that I am actually losing sleep and weight and unhealthy. If things don't move somewhere soon I will file a complaint with the IN insurance board on them and will probably have to look into an attorney, but hay what they hell does Travelers care if you get an attorney any money they spend on them is a drop in the bucket to the millions they have and the longer they get to hold onto replacement claim money that THEY OWE MY FAMILY. Shame on you Travelers, if you work there I would be embarrassed to tell people!!!"
2007-10-27 13:10:07 EST
"Home was broken into, Only a few items were taken, a video camera, a digital camera, an envelope with about #300 dollars, etc. Anyway They made it difficult in filling out a loss claim. Plus an individual whom I thought was a decent friend, was with me when we came back from shopping. He called them and stole my indentity ( in other words he called claimed he was me because of a few details, that "only I would know" ) found out I was getting just $200 to cover just damage from broken door and frame. So he decided to extort money from me claiming if I didnt help him out with $70, he would call my insurance and claim a false claim. They didn't ask him for a social security # or claim #, they just told this bum all my information, and claimed they didnt. And to boot believe this bum and deny my claim."
2007-10-30 21:07:34 EST
"Unprofessional, didn't cover hail damage, customer concerns are on the bottom with travelers."
2007-10-31 11:22:22 EST
"Every insurance company I own has been excellent. The secret: Don't file a claim."
2007-11-02 11:32:45 EST
"They don't even find it necessary to contact you and avoiding you when you file a claim. Even contacted the CEO of Travelers and never receive a response. Very shady company. working under 3 different names!"
2007-11-03 09:36:17 EST
"We have been out of our home going into our ninth month, and still the structure part of this claim has not been settled. We have not yet begun the content part yet. The delay is the adjuster, and the company could care less."
2007-12-12 14:37:45 EST
"Stay away from this company. They accepted a years payment for insurance for my home and then cancelled the insurance two months later because it was a sectional home. Very unprofessional."
2007-12-18 08:11:43 EST
"After 9 years with State Farm I was wooed into a change after gettig a great quote from Geico who parteners with Travelers in PA for Homeowners. two months into this Travelers sends a Cancellation notice because the condition of my home was so poor - they said vegitation growing on the roof and missing handrails on a deck. Interestingly, it was just appraised by a LICENSED PROFESSIONAL and deemed in excellent condition. We had 2 contractors come in the spring (07) to look at the roof and BOTH said it has 5 to 7 years left. Travelers is extremely unprofessional and i hope everyone does what they can to ge tthe word out. now i have to deal with getting a new insurer anad having to explain a cancellation. Shame on them. "
2007-12-30 20:29:54 EST
"No personal service"
2008-01-02 20:07:51 EST
"Brand new Toyota Tundra broken into on Christmas Eve. $1500 worth of damage & $600 in stolen personal property. Paid for the window & that's it.
What do we pay insurance for?????? Yes, I'm bitter...but, rational.
It is amazing how insurance companies have the upper hand!!! You're screwed! There's not one company that will truly take care of you! Get it as cheap as you can & save for a rainy day using other means."
2008-01-03 21:06:46 EST
"This is by far the worse Auto Insurance firm in the business. They are late at paying out claims. They are slow at investigations. Their customer service is the worse. STAY AWAY. Go with State Farm or AllState. But with travelers you are doomed... They are the Keiser of the Auto Insurance industry."
2008-01-07 13:30:58 EST
"My daughter was hit head on, with witnesses proving it is not her fault. My own insurance is treating us like we have the plague. The car was 6 weeks old with 1000 miles, they are offering trade in value and want me to provide all back up for them. Do not want to say medical testing is necessary, My daughter was taken by ambulance to hospital, car was totaled. But they will not say medical treatment is necessary. I have never had a claim in 15 years and this is how they are treating me. Actually said to the doctors office isn't this interesting this person is having medical treating in PA when she is a NY resident, what are they trying to cover up. (she had just returned to her college located in PA) The only paperwork I received was a form to have my daughter get notarized stating we have no other type of car insurance. Oh yes, in our time of need Travelers has not been there. "
2008-01-22 15:25:29 EST
"They keep jacking up the rates at every renewal for no reason. God knows how they will pay for the claims if I have one."
2008-01-24 15:18:56 EST
"I don't know how they will be when the chips
are down as I have had no auto or home
claims yet."
2008-01-27 12:32:10 EST
"after expecting a fair settlement and not getting one we were forced to hire a lawyer,much to our dismay.its a loose loose situation-except for the lawyer.when we asked to speek with a supervisor in an attempt to solve our settlement we were told that there would not be a supervisor in the office for the next two days.when we called back 2 days later we were told they were to busy to speek with us."
2008-02-21 10:50:45 EST
"The only claim we have had is some weather related damage to our roof, needless to say they denied our claim, claiming the people before us had been paid to replace the roof and did not and they came to that conclusion looking at the gutters saying they had damage and the gutter guards did not. DON'T GO WITH TRAVELERS"
2008-02-21 13:05:40 EST
"Their process of paying claims is horrible and they take forever to make a decision, and seem to find reasons as to why they should not pay. They completely under assessed my damages and did not pay the value of the original assessed amount.
I would not recommend Travelers to anyone.
As a homeowner, you pay annual premiums and in most cases never have to file a claim. But, in the unfortunate event you experience a loss, you should not have to experience unnecessary delays and undue hardship in trying to do so. This has been my expeience. "
2008-02-25 13:07:42 EST
"Travelers is unethically DROPPING loyal customers for NO REASON; except to claim "oversaturation of your area".
Travelers is dropping homeowners whose homes are safe, in safe locations, well-kept, have never had to file any major claims, are cooperating and have exquisite credit.
Apparently Travelers wants the customers' loyalty but refuses to return any.
Beware. I warn all people to avoid Travelers, if not because of this lack of lolaty to customers, for the principle of the matter.
"
2008-03-03 19:45:48 EST
"TRAVELERS INSURANCE-RUN-SAVE YOURSELF.
NOT ONE POSITIVE IN DEALING WITH THEM."
2008-03-05 11:49:32 EST
"It took six with weekly unanswered phone calls to settle a portion of a lightning strike claim."
2008-03-06 14:47:07 EST
"RUN AWAY FROM TRAVELERS INSURANCE COMPANY AS FAST AS YOUR LEGS WILL CARRY YOU!! THEY ARE CROOKS, CON ARTISTS AND AS SHADY AS THEY COME!!
Our home had a fire and Travelers' was very responsive for a day, and since then has been dishonest, vindictive and made my family's life miserable. They even attempted to say we set the fire, even when we were 3 states away when the fire happened. They use ANY excuse to belittle and run over you, ignore you and flat out lie to you. We are now subjected to investigation (which the authorities have dropped) and are being evicted from our temporary housing because Travelers' will not pay the due amount. As a result our landlord is suing us and we have to move to another town to stay with family and lose our jobs. We are going to sue this company raw and are not going to let them get away with their crap. IF YOU EVEN THINK OF GETTING TRAVELERS' INSURANCE COMPANY, SLAP YOURSELF BEFORE THEY DO AND MOVE ON."
2008-03-14 03:29:48 EST
"We were "non-renewed" because we live in an area where hurricanes occur. But it was a hidden blessing since we have the same coverage for $300 less per year from the replacement company."
2008-03-18 16:56:40 EST
"because my 33 year old INSURED daughter who lives with me and owns her own car has a bad driving record I was cancelled. Her proof of insurance from Progressive was sent to Travelers and still they dropped me. JERKS, LOSERS AND $$#$%%^^$%^%$&^$%^&^^!!!!!!!"
2008-03-24 10:58:24 EST
"My 19 year old daughter was victim to a hit and run accident that totalled her car. Travelers issued us a settlement check for our car in less than one week so that we could purchase a replacement vehicle. Not only were we pleased with the quick response, but we were satisfied with the amount of the settlement. Thanks to witnesses and travelers persistance, six weeks later the other vehicle was found and a claim against the driver is in subrogation. "
2008-04-14 19:31:31 EST
"Horrible! Stay away!"
2008-04-23 17:00:30 EST
"These people are ludicrous, they took 2 months to repair my car, then the job was not done properly, so of course I took my car back, and they claimed that I had another accident, as if I really wanted them to have my car for another two months and go through this BS all again. But hey liars never prosper, and what goes around comes. I am a firm believer in carma! "
2008-04-22 15:15:08 EST
"Totally unresponsive. Took 4 days of calling before I got to speak to a claims office. Can't cancel my policy quick enough."
2008-04-24 17:35:39 EST
"do not use Travelers!"
2008-04-28 00:37:18 EST
"GEICO (auto) and TRAVELERS (home) are tied together at the hip. GEICO auto insurance has been good. I have only had 1 accident in the 18 years I've been with them but I like them. I have had TRAVELERS home insurance for 13 years and just assumed that I was getting as good a deal as with my auto policy. "NOT-SO"... I have just recently discovered that TRAVELERS is one of the most expensive companies to do business with. In fact I am finding quotes today of half what TRAVELERS has been charging me for years."
2008-04-30 11:08:17 EST
"The Traveler insurance ajusters are very rude, it took them three weeks to come and see the major water damage to my house due to frozen pipe.Up to this moment i'm still waitng to hear from the adjuster for the damage evaluation.I will not recommend them for anybody.I will change to another insurance as soon as the water damage is settled"
2009-02-03 12:46:33 EST
"Had kitchen fire in January 08. It is now May 08 and still not in house. Whole experience is a nightmare. We have had to move 4 times. Company is unresponsive. To top it off while in the midst of the claim and still displaced we get a letter from the company informing us that they would be dropping us. What poor customer service. 8 years as client only one claim and dropped. I will be writing letter to company and informing them that I will tell everyone I meet NEVER to deal with this company. Totally stressed out for 5 months. There is not enough space to describe the horror. However I have to mention a few of the crazy situations.
1. The temporary housing company is trying to sue us because Travelers would not pay them the deposit on the home that was found for us.
2. The temp house we were placed in did not have adequate hot water for 2 1/2 weeks. When we finally decided to leave the landlord threatened to sue us for breach of contract and would not return the deposit.
3. Travelers would not pay for the utilities in the temp house. Now they have added the cost to our damaged house and are threatening to turn utilities off. It goes on and on. Somebody wake me up. NEVER GET TRAVELERS!!!!!!!"
2008-05-10 18:19:48 EST
"A pipe burst releasing 36 gallons of water. A plumber fixed the pipe and another company dried out the walls.
About 36 sqare feet of wallboard needed replacing and painting etc.
Travelers combed my policy until they found a reason to deny coverage. They were rude and unprofessional.
This claim is active as of May 2008 and I surmise this will be a long battle. The amount of money is minimal for the claim compared to what I have paid in premiums AND I am doing all of the repair work myself.
The people I dealt with at Travelers were either rude, deceitful or underqualified.
Horrible company."
2008-05-22 14:30:47 EST
"They were very prompt and professional in handling a claim. However, the premiums are not competitive."
2008-05-27 23:34:52 EST
"Travelers is not very cooperative in providing desired coverage...Continually guiding to excessive coverage."
2008-05-31 12:14:28 EST
"My premium was very high compared to all of the other Insurance companies that I compared with."
2008-06-18 17:52:08 EST
"I was quoted $1200.00 for a year of coverage, within two weeks i receive a letter informing me that my rate had increased $500. Four months later I received another rate increase, now I am paying over $2000 a year for home owners insurance.
LOOKING FOR AN HONEST INSURANCE COMPANY.
"
2008-06-27 12:45:45 EST
"Was late twice paying my premium by a couple of weeks and policy was terminated. This is after many years of being a client.
"
2008-06-23 10:51:28 EST
"why have insurance? they decide what things should cost, regards of the actual bill!!"
2008-07-06 00:51:09 EST
"The roof of my home was damaged in the March, 2008 tornadoes that hit the Atlanta areas. My roof (cedar shake) was destroyed to the point of no repair. Travelers refused to replace - I contacted 8 established roofers and could not get a quote to repair from any of them. None would do it with any warranty at all. I got quotes to replace, the least expensive was $10,575 for a shingle roof. The least expensive quote for cedar shake roof, which I had was, $23,000. My policy carries replacement coverage. They refused to pay for any type of replacement and sent me a check for $2,200, saying the roof could be 'patched'(their word) which I have not cashed. Their treatment was not even courteous, let alone helpful. After waiting and doing everything in my power to deal with the Traveler Claims Office in Alpharetta, GA and being stonewalled from every angle, I had the roof replaced to mitigate any further damage to my home from leaks, etc, with less expensive roof. They kept telling me they would send out a readjuster three times and then, finally, said they were not. I have heard of other homeowners in this area who have received treatment almost 'chapter and verse' to same as my situation. Calls were not returned and no one I spoke with would tell me the name of the Home Office Claims Manager nor phone number. To say the least, this has been the most stressful and frustrating experience I have ever had with any business of any kind.
Another home in my small subdivision had damage to her roof. Her roof was 21 years old, mine 10 years old and her damage was not as bad as mine. Her carrier (State Farm) covered her total expense to replace her roof.
Travelers had kept telling me one of the reasons they declined coverage was that my roof was so old and there were some knot holes in some of the shingles.
I would never recommend Travelers Insurance Company to anyone. They are the worst."
2008-07-16 14:59:48 EST
"Adjuster ignored me entirely; didn't show up and never returned calls. I had to track down a manager just to get him to call me. Claim was set to defraud me my replacing items with items of lower quality. According to them a 36" flat screen HDTV is equivalent to a 27" standard cathode tv. Then they even had the nerve to depreciated it! 48" floor speakers = 5" bookshelf speakers. The list goes on. Virtually every item is not replaced with like quality, but to them a tv is a tv and speakers are speakers, etc. "
2008-07-31 10:39:19 EST
"Had to hire a private adjuster to obtain rightful payout on a claim and had to hire a lawyer to sue them for another claim. Company constantly demands their right to inspect house and tries every way possibly to cancel. If you have a had a claim within 5 years of seeking new home insurance (no matter how small) no one wants to insure you. I have not had a claim for over 5 years and now the company is again sending someone to "inspect" the house. No doubt looking for a reason to cancel me. This company is the absolute worse!!"
2008-07-21 11:42:23 EST
"Rude, stupid employees. They will not clearly answer any questions at all. I am moving and I have had to call twice to find that my husband has to be physically present to give verbal agreement to make policy changes since he is listed on the policy. One girl had to transfer me to someone "licensed" because she was unable to update policies while the "licensed" person told me that he could not help me and I should call back. "
2008-07-30 18:12:55 EST
"Not supportive at all when it comes down to filing a claim. They would rather accuse you indirectly of filing a faulty claim and try to disprove you rather than to be there when you need them.
If it wasn't for the evidence I provided proving the claim to be legitimate there is no doubt in my mind I would have been denied.
I do not recommend."
2008-07-30 14:18:21 EST
"They cheat, lie and try every trick in the book to not pay the claim. Beware."
2008-08-01 03:01:54 EST
"had a house fire jan 2008. nothing has happened as far as setteling for the contents, rebuild........ets. the list goes on and on. we too hired a public adxjuster to help us fight the insurance company. we want to settle and rebuild and move back home and this insurance company does absolutely nothing to push the process. they have been dragging their feet the entire time. run while you can. we have been displaced from our home now going on 7 months, we have gotten no where. our house which caught fire sits, no demo, no plan approvals.....NOTHING!!!! "
2008-08-04 17:46:51 EST
"Fine print makes insurance coverage a joke"
2008-08-18 16:53:30 EST
"I had hail damage 5/31/2008. The first adjuster said that they could only replace half of my roof. All my neighbors that surround me had their entire roof replaced with in three weeks. I am still trying to deal with them but they are impossible. In fact after the adjuster re-inspected he stated that he is not sure why the first adjuster said there was damage. We had golf ball sized hail!! Give me a break. Anyone considering Travels look some where else as when you need them most they will turn their backs on you. Customer service??? What customer service. They are the worst company I have ever dealt with."
2008-08-18 14:10:45 EST
"I have Travelers through AAA (whom I've been with for over 30 years). I've had no violations, claims, etc., yet my insurance rates have gone up 63% in the past year! They have no explanation for it. My rep is nice and responsive, but they really don't care much about customer loyalty. I'm shopping for another company."
2008-08-24 11:34:28 EST
"I was overpaying > than 2000 dollars [per year , No accidents , no claims , no tickets"
2008-08-26 22:37:02 EST
"3+ years, very happy with them. Added specialty coverage for a camera with ease!"
2008-09-13 23:04:39 EST
"I have a homeowner's policy with this company to cover a condo. My upstairs neighbor had a fire causing extensive water damage to my unit. Travelers was very quick to cover a few small loss items like refrigerator spoilage and four hotel nights, but they were completely unwilling to deal with loss of use issues. We were out of the unit for two and half months while the unit was re-drywalled.
Travelers will not make good on alternate living arrangements for this two and a half month period. Two and a half months of mortgage payments was by far the bulk of my claim.
If you need an insurance policy to check off a box, this is probably a good choice.
If you ever think you will need to file a claim, I would avoid Travelers like the plague."
2008-09-16 15:58:51 EST
"I have had Travelers Auto and Home insurance for over 21 years. I had a $100 deductible on the home insurance and after 20 years of no claims I had 3 paid claims in 2007 for just over $1,200 paid. I also had water damage from a deck that was apparently connected to the home wrong. The deck was on the home when I bought it. The adjuster said that is not their problem. Now I have received a non renewal letter from Travelers. Because of the 3 claims they paid in 2007 I cannot get home insurance and may have to go in the State Insurance Program. All the agents I have contacted get on the computer and share notes with each other. I now have to secure insurance before mid October or the mortgage company will take the home. The insurance industry is ripe with corruption and greed."
2008-09-19 12:14:53 EST
"First Adjuster Came to look at my foor without a ladder, or measuring tape, and a disposable camera. Did not know anything about roofing. Missed alot of damages to property. They issued a check, the damages were extensive to the property, It has been 3 months and no matter how many times I call and leave a message on voice mail no one will return my calls."
2008-10-13 16:18:05 EST
"Don't use this insurance company, read the comments from others who did, it was the same with us, as soon as you have a big claim, they won't cover it. Horrible experience, totally agree with the negative comments from fellow customers. "
2008-10-21 22:58:50 EST
"When I dropped an endorsement that was expensive and I never should have had in the first place, thy tried to up my base rate to double what any other company wanted to charge. As far as I am concerned they are totally dishonest. I will never do business with them or the agent I was using again."
2008-11-02 09:10:48 EST
"this insurance sucks balls,.. I never got my stuff back "
2008-11-02 11:24:59 EST
"This company denied our claim for hail damage. In late summer 2008, there was a hail damage storm and our roof was hit. About 90% of the people in our neighborhood received new roofs from the damage. We contacted the Travelers agent and he stated that we ha no damage and that we had dents on the covers to the fireplace...
We requested that they come out again to look at the roof because everyone in our neighborhood had roof damage. The agent made it seem like we were making the damage up and stated that pictures were taken from the initial inspection. The agent made reference to the age of the roof, the roof is extremely old and does need replaced. Regardless of the age of the roof, if we have insurance coverage and we have hail damage we should get the roof covered, no matter how old the roof is. In addition, our roof has little tree coverage compared to the other neighbors that received new roofs.
The second agent came out with an expert and they stated that we only had one hit every so many square feet and that it did not justify a new roof.
Through out this entire process we had heard stories about Travelers and how they denied claims. Thanks Travelers... Nice to know that we can count on our insurance company when we need it..... We will switch and do better research the next time we purchase home owners insurance.
This was just one issue, we even had problems with setting up the account... I guess we should have know better.
"
2008-11-06 22:09:34 EST
"had a claim after 2 years. they dropped me and did not pay"
2008-11-12 11:39:02 EST
"I had a boiler fire. I saved the house from burning done but they wouldn't give the cost to replace it minus the deductible. I had to hire a private adjuster for an extra lousy $1500 bucks. In addition I had a pipe break from my upstairs bathroom. The ceiling plaster came apart. I did not know about it until I saw the paint bubble. They said I let the water leak continue and should have known about it. The SERVICE IS HORRIBLE> THEIR ADUSTERS OUT RIGHT LIE."
2008-11-21 11:40:00 EST
"If you have Travelers, get rid of it now. They are the absolute worst.
They are under-handed and apply fraudulent tactics to avoid paying valid claims. You will get screwed."
2008-11-21 12:48:23 EST
"Do not do buisness with Travelers! They are weasles and a good example of GREED!!"
2008-11-24 22:12:49 EST
"We had a fire in our boat's engine room. Travelers offered us 50c on the dollar since they wanted us to use a repairer they chose. We didn't go with their choice and the $350,000 difference in repair costs is now in dispute. The yard they wanted us to use even stated they thought their estimate was low! We are now at the umpire stage."
2008-11-24 12:06:43 EST
"When Hurricane Ike came through St. Louis MO, last October, we recorded over four inches of rainfall in just one of the over five hours of hard, wind blown rainfall. Water cascaded over our gutter on the west exposure. It ran down the outside brick wall surface below the gutter and leaked through a hole in the mortar joint a foot above ground level. The rainwater ran through the wall four inches above the foundation and came down the inside foudation wall, across the carpeted area of basement, ruining the carpet, pad and installation work. We immediately removed the soaked carpet to prevent mold formation.
The next day we called our broker and got the adjuster's number; called and she said they had many claims to examine and could I send in photos/email. I did this thinking it was a routine claim and would be covered since ground water was not the cause. The claim was denied offhand, without adjuster inspection.
Then our broker came to examine the problem and appealed to Travelers to reconsider because "ground water" in the exclusion rider was not the cause of damage. A week or so after this they finally sent an adjuster who seemed satisfied that the water did not come from the ground or after ground contact, or through the foundation or sewer. After a week the adjuster called to tell me they would still deny the claim and would send a letter to that end.
What more can one say about the absent quality. reliability and integrity of Travelers."
2008-11-30 13:06:07 EST
"Get some other good insurance policy"
2008-12-15 19:24:32 EST
"The mystery in determining an insurance score is so complex and absolutely unfathomable. With an excellent credit score, never any accidents or insurance claims you would think your insurance tier would also be excellent. Not so with Travelers. And good luck receiving any useful feedback from them."
2008-12-29 12:09:28 EST
"This company is extremely difficult to work with on issues. The fraud people into claims to prevent from having to pay out the expenses required by them to be paid out. "
2009-01-21 17:31:16 EST
"They overcharged me $375 on a full upfront payment for auto insurance, and took 11 months to send me a check for the difference (got it 2 weeks before my policy expired). I went to another provider, who sent Travelers the appropriate form (2A) to cancel my policy with them. Travelers disregarded this and is still tying to bill me, currently I have been canceled for "non-payment", which will probably show up on my credit report as well. They are a raging pain in the ass to deal with on any level."
2009-02-10 04:10:20 EST
"Slow process, do not return calls, no phone call to professional. Make their own rules assessment and decisions..."
2009-02-09 13:11:18 EST
"Service ok. Mislead about affect on my insurance rates."
2009-02-13 16:35:15 EST
"We had two cars insured since they were new ('01,'03). When we question the $500 jump in this year declaration the company said the had been using the wrong year for the cars.We were satisfied before but now are getting quotes and sat ratings."
2009-02-18 22:03:57 EST
"Travelers is the best company I have ever been insured with! The sales, customer service and claims have always been wonderful!!I had to make a claim, fast, easy & knowledgeble experience!! The financial stability of the company is AWESOME!! Thank God for Travelers!! "
2009-02-20 12:27:03 EST
"Their claims process was a sham."
2009-02-24 13:59:41 EST
"I had a policy for my commercial rental property with Travelers. One of my tenant left due the impact of this bad economy on his business so while I was waiting for another tenant the insurance company dropped my insurance saying the risk was high due to a vacant property. I thought that was very ridiculous because such things are common for a rental property, tenants come and go. "
2009-02-21 16:17:55 EST
"Absolutely no customer service."
2009-03-02 13:42:15 EST
"I would have to say Travlers is a good insurance company. I dont see how insurance companies can hold accidents that involve deer and weather conditions against you or how they can hold someone running into the back of you against you."
2009-03-05 16:04:37 EST
"Travelers is a very solid company to be with and I feel very satisfied with my experience with the company. "
2009-03-06 11:59:38 EST
"i'm in the middle of a claim with this company. i was struck by another driver in a rear end collision. the other driver has been so far been determined at fault. i have whiplash injuries that have resulted in painful spinal defects, and am still undergoing treatment. it's been almost 2 months since the accident happened. i've found my adjusters to be for the most part extremely slow to respond, or in several situations grossly incompetent. they 'loose' medical forms and act like they don't have my doctors info, when i've provided it multiple times, via faxes, phone calls, and direct calls to agents. despite having whiplash, when i did not show enough improvement in a short enough time span, i was threated by being told i would have to see 'their' doctor. i've been told this is often a ploy to say that you are 'all better' even when you are far from it. i pay my premiums, and have a home insurance policy with this company, in addition to my car insurance. i have not felt supported or helped at all. i've had to hire a lawyer because i felt that i was being ignored and treated llke a pest, instead of being helped. my car still isn't fixed, and worse still any time i call them they either take the better part of week to get back to me, and then sometimes not at all. this treatment has continued even after getting a lawyer and speaking to a direct supervisor at branch who provides my policy. they are terrible. do not go with this company. i've definitely decided to get insurance elsewhere as soon as i can do the research needed to ensure i don't get another dud. "
2009-03-11 15:18:58 EST
"I have been customer for years with Travelers and at the time I needed them the most, when my car was hit by bus they showed me that I made a mistake choosing them as my insurance company. First after filling a claim the adjuster amount for repairs that Travelers estimated was not enough to cover necessary parts, so it took me times and legal action with my lawyer to fix that. Then I was cut short of medical treatments that I needed because Insurance arranged doctor in spite of X-ray and MRI results said that I do not need treatments. I lost 4 months time from work and again my claim was filled 10/3/2008 and I still did not get a penny for loss wages. In addition I can say that there was very bad customer service. Phone calls are not returned promptly and very limited information is given on how claim is processed and time frames. I am very disappointed with Travelers and hope they fix this situation especially when in this economy customer service can mean staying in the business."
2009-03-16 13:58:20 EST
"increases rates after initial teaser rate. it went up 30% this year with no claims and good credit history"
2009-03-16 22:51:55 EST
"Had one claim that cost Travlers 970.00 raised our rates 1100.00 next renewal. Probably the worst co. I have ever had"
2009-04-02 15:56:17 EST
"I've had renters insurance with Traveler for about 9 years. My apartment was broken into and cameras / lenses and a laptop were stolen. I sent the claim in within two week's of the incident which would have been sooner but it took time to get the police report. After waiting another two-plus weeks, they then tell me they need to send an ivestigator based on the size of the claim (about $7,000). He interview me for about 30 minutes (what I make, what I drive, what was stolen, etc.) This was two weeks ago a have still not gotten any word on the claim, only that the adjuster has to get the final report from the investigator and review it with a supervisor. How long am I supposed to wait? Why did it take two-plus weeks for them to realize that they needed to investigate this? My downstairs neighbor who was also robbed settled with an isurance company I never heard of before I even met with the investigator for almost the same amount I am claiming. It's coming up on two months since being robbed and I want an answer on my claim. I will certainly not renew this policy, if they don't drop me first. To top it off, I purchased the insurance through a close friend and when he submitted the original claim mentioned to the adjusted that I was a personal friend. So much for that. DON'T GET TRAVELERS!"
2009-04-23 11:20:36 EST
"I had my pipes burst this winter, leaving me with no heat and no water. Travelers took their sweet old time to even start paying, demanding ridiculous amounts of paperwork, above and beyond what was necessary to provide them all necessary information. My adjuster failed to tell me they needed papers from me up front, I think, just to delay the process further. Then my adjuster would not call me or return my emails, his supervisor wouldn't return my calls, even their supervisor never returned my calls. When I questioned why the process was taking so long, my adjuster had the nerve to complain about how he was too busy and wasn't even working on my claim yet. It took them over 2 months to pay, this being a very cold winter, led to my boiler freezing, after not being on for over 2 months. Then they had a whole other long process to get me that money. I'm still waiting for a portion of the payout, and now they're harassing me as to why the repairs aren't done yet. They demanded to reinspect the house, and are now demanding that all repairs be done in the next 3 months. I work 6 days a week, the repairs have been slow coming. And the fact that I don't yet have all the money they said they'd give, puts the financial burden on me. I hate Travelers and am currently looking to change insurers. That's how badly they've treated me and my claim."
2009-04-20 12:48:12 EST
"Travelers’ rates are incredibly high and seem to go up every year. If you need to speak to someone, good luck as it is nearly impossible to reach a live person. Unreliable practice including activating and canceling direct withdrawal/payment from checking account without notice or reason. Overall, a huge headache…so happy to be with a new company."
2009-05-04 13:59:47 EST
"We had an accidental discharge of water in Jan 2009... it is now May and the claim is not setlted. Travelers keeps low balling us on an offer to settle .. their offer will NOT come close to fixing the damage. Its amazing how horrible this company is! If you dont pay your prem they will cancel you but when you need help with a claim they dont want to pay you!"
2009-05-05 12:26:10 EST
"Amounts okay. More than 2 months w/o kitchen due to damages. Adjuster has yet to settle the claim. Inordinate amount of time for adjuster to do anything, which does not happen unless dunned. Very unprofessional and uncaring. Does not think about the client at all!"
2009-05-04 18:05:26 EST
"I backed into a car and did very minor damage. I got an estimate that it could be repaired with paintless dent removal for under $200. Instead, Travelers paid to have the car door taken off, repainted, etc. and to have the bumper repaired (not even my fault), costing over $1000. This bumped my premiums up 25%. The claims agent said they never do paintless dent repairs. In my opinion, they don't look after their customers, only after their bottom line."
2009-05-09 19:04:41 EST
"Boat Insurance, paid the first year in advance May 24 to May 24. Policy renewed make monthly payments for June thru Sept. Cancel policy Sept 19. Six months later they have turned me in to collections because I never made my payments for April and May (paid in advance the summer before) I now have an attorney because they have not corrected their billing error and have turned me over to a second collection company."
2009-05-14 20:43:57 EST
"They will take your money and keep it. They train their employees to deny your claims unless VERY SPECIFIC situations occur. Those situations primarily occur if they can blame someone else and have you file against their insurance."
2009-05-18 17:18:28 EST
"It was the best claims service I have ever received and my agent was more than helpful."
2009-05-23 16:42:35 EST
"High hail damage in the roof in a storm, they did not recognize the claim and paid nothing.
Very rude, was like not having insurance at all."
2009-06-12 23:22:23 EST
"Highly unprofessional conduct in not returning phone calls, not responding to questions and concerns, and not doing what they say. In addition, very sneaky to send an engineer supposedly for "my benefit" but more for their defense. No way would I recommend Travelers!!"
2009-06-01 12:37:41 EST
"Within the first year, they raised our premiums twice. We filed a claim for hail damage. 8 houses on our street all had their roofs redone due to the recent hail storm. Travelers told us no damage was found--even though two roofing companies found evidence of hail damage. We are taking our money somewhere else."
2009-06-08 13:29:54 EST
"They had a non licensed engineer check on the damages and amazingly enough they were responsible for nothing. "
2009-06-06 23:30:26 EST
"the policy is for the mortgage co. , not the home owner. they pay the home owner nothing.policy is worthless for the home owner"
2009-06-26 15:53:40 EST
"Hail damage claim not paid even though we had a rook leak after. Our local rep even told us it was because we waited too long to file claim that if we had filed it sooner they were paying all the claims then. We tried to do the right thing and make sure first."
2009-06-17 12:57:38 EST
"Seems more expensive than other. "
2009-06-19 14:24:42 EST
"I had my first auto accident ever!!!! Cost $3500.00 to repair my car. I had no tickets no problems, ever! I am over 60 years of age and have been driving since I was 14 years old. My insuance rates went from $840 to $1800 per year after the accident. Never have an accident with them you because you will be paying for the repairs for years! What it will cost you could have paid for a new car! Nasty Company!"
2009-06-25 09:02:18 EST
"This company renewed my policy without my permission and then sent it to a collection agency. So frustrating."
2009-07-20 17:45:13 EST
"They tried to sll me more insurance by the use of a "survey" for which I balked and then reported this back to my mortgage company saying I was undersinsured. I was already paying $1200.00 a year. "
2009-07-07 17:43:40 EST
"Had one no falt accident and my rates double. My wife was hit in the rear and then ran off, Police report showed hit and run. $1500. damage, my only claim ever. My rates double the next renew..."
2009-08-10 18:34:25 EST
"We had a leak and hail damage to the roof due to storms in 08. I was clueless and had never filed a homeowners claim. Adjuster was here within 48 hours and LEFT the check with us. I was amazed. We of course had already had 3 estimates which the adjuster did not even look at. Yet the check was within $20 of the mid-range estimate. I am paying double what others are in insurance though. However, I am afraid to change for a lower priced company if that means a sacrifice in claims service."
2009-08-12 13:32:05 EST
"Licensed Agent here. Travelers will nickle and dime you on your first party claims. But first they will ignore you until you bring the situation up to management (hoping you will go away). They tried to rip me off for replacement of my TV after a lightning strike. I had the best money could buy in 2000 50 inch Theaterview TV with split screen technology (I could watch 2 full sized stations at once). Cost in 2000 was $3000. Today (2009) they were willing to replace it with a bottom of the line 50 inch TV. The reason they gave is that I had 720p and 1080 is an upgrade. Well no crap!!! You have to search far and wide to find a 720p TV today. Where is my integrated sound system? Where is my split screen technology. Seems that I am not entitled to those features anymore!!! Here I was trying to reasonable by finding a middle of the road solution.
STAY AWAY FROM TRAVELERS!!!"
2009-09-01 13:41:04 EST
"Do not pay claims"
2009-08-31 16:38:25 EST
"I had back-to-back claims from an interstate accident causing moderate damage and a comprehensive claim due to a storm. Both were handled quickly and without hassles."
2009-09-09 15:43:49 EST
"Had damaged to roof with severe leakage. It took approximately a month and a 1/2 for someone to return my calls and go to my home and inspect. Now tell me is that customer service?"
2009-09-08 11:54:47 EST
"I had a robbery, and when I sent in a claim they did not pay!! claiming fraud! Withoiut even explaining why!!!"
2009-09-11 02:42:05 EST
"my parents business burnt down a few months ago. we had our insurence under Travelers. We were paying for a insured amoutn of $475,000. when the building burnt down they brought in someone from out of state to tell us how much it was worth, they then tried to make us settle for $200,000. that being $275,000 under the price that was agreed. yet did they know we know people that are now helping us get what is rightfully ours. I had never seen my parents cry like this before, day after day and night after night i have to witness my parents crying, and stressed not knowing if they will make it through these hard time. My parents raising 4 children including me have been struggling to keep a roof over our head and food on our plates. I do not know how Travelers sleep at night knowing they could financialy ruin a fam. I am determined and will distroy travelers reputation and business for what they have done. be sure they will be expecting a HUGE LAWSUIT, and years of bad reputation spreaded for causing a family of six to go through such stressful and financial probs. I DO NOT RECOMMEND TRAVELERS. If you have them get out before they hurt you to.
"
2009-09-23 16:38:49 EST
"They will never work for you."
2009-09-29 00:16:04 EST
"after expecting a fair settlement and not getting one we were forced to hire a lawyer,much to our dismay.its a loose loose situation-except for the lawyer.when we asked to speek with a supervisor in an attempt to solve our settlement we were told that there would not be a supervisor in the office for the next two days.when we called back 2 days later we were told they were to busy to speek with us.
"
2009-09-24 20:00:40 EST
"Great customer service "
2009-09-29 11:14:13 EST
"The adjusters are experts at tring to get out of the service that I payed for. Whiching claim adjusters, not returning phone calls, and tring to find loop holes to get out of the policy. "
2009-09-27 13:24:31 EST
"Rates constantly going up high with no changes to the policies. "
2009-10-01 21:14:12 EST
"They continually refuse to make any payment for hospital bills after almost a year for a passenger of the vehicle when the ammount of the bills is less than the stated coverage of the policy. Consequently, the passenger credit has been ruined because of the criminal activity off this company."
2009-10-02 08:49:53 EST
"Stay away from this company! I can not post the words that are appropriate to describe them. You have been advised.
Looking for a new Insurance company. Any recommendations?"
2009-10-09 09:38:13 EST
"We had a manufacturing plant fire - a complete loss
They worked with us and advanced funds as needed. claim was active a year and a half. major claim adjuster and vp were very good . Claim settled with all sides satisfied. "
2009-10-13 17:29:42 EST
"Travelers is great! Their sales counselors really take the time to explain coverages and why it is better to have more than the state required minimums. Their customer service folks are the best!! I recommend them to EVERYONE!!!"
2009-10-27 18:34:43 EST
"I have had a bad experience with this company. Do not let their low rates fool you. They canceled our coverage without us knowing."
2009-10-31 14:15:39 EST
"I change to Travelers for a cost savings and they immediately bumped up the "replacement cost" estimates and raised the fees beyond my former fees and more then twice the cost of the homes current value!"
2009-11-03 16:30:06 EST
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