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Review: State Auto Insurance |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"Of course, State Auto's rates are high! That's because they tend to overinsure their clients, but unfortunately tend to underpay them when a claim is made. I had State Auto for over 15 years (back when they were known as Meridian) and had never made a homeowner's claim until we experienced a severe hailstorm. I was the only one in my neighborhood of over 50 homes to be approved for only a half a roof replacement despite the fact that I had missing shingles and several leaks in my house. All my other neighbors got an entire roof replacement without having had any leaks in their homes. After the fact, I learned that I was the only person in my neighborhood having State Auto Insurance, but not for long! "
2007-10-24 18:29:06 EST
"We bought our house last year and went with State Auto because of their reasonable pricing. However, now a year later they have more than double our rates and can not give us an explanation. We have had no claims, no changes in credit, etc. On top of that, I have since found out that they actually started our policy 20 days before we bought our house when we stressed that they not start it until the exact day that we bought the house. When I called and pointed it out the representatives for at least the tenth time, the rep told me that they did not know how to answer my question and referred me to someone else who has very short hours. I definitely will not be renewing!"
2008-03-03 20:49:34 EST
"My 12 year old son accidentally batted a ball through the neighbor's window. The hassles I had regarding this claim through State Auto and the extreme rise in my rates thereafter, had me switching to another company. "
2008-04-07 11:43:56 EST
"House fire destroyed almost everything. We had two reputable Companys give us estimates to repair home both within $3000.00 of each other approx. $133,000.00 to repair. State auto had independant appraisor come in he estimated it at approx. $80,000.00 then depricated that dowm to approx $60,000.00 not enought to even start repairs. Our policy read actual replacement. Very upsetting and stressfull, they made a terriable situation worse. Would not recommend State Auto Insurance Company."
2008-12-30 16:54:02 EST
"This company paid my claim with no hassels. They were awesome to work with!!"
2008-08-07 12:55:58 EST
"do not sign up with State Auto- they might appear cheaper but they will cheat, lie, etc. to not pay your claim. "
2008-10-02 23:01:39 EST
"After I was in an accident I got one call from the adjuster. She hung up before I could get her name or number. My car has been in the shop for a month and no one from the insurance company seems to care about my car or my injury."
2008-09-30 09:58:39 EST
"This company is a yoke! don't walk but RUN to another company. They denied my obvious hail damage claims. All the other insurance companies my neighbors had paid their claims promptly and effortlessly. According to State Auto my house was the only one with no damage in my neighborhood it also was the only house insured by State Auto. "
2008-10-24 12:14:21 EST
"I've had State Auto for many years. I had an accident in my driveway, I backed into a visitors truck. I spoke with the owner of the truck I hit and asked, did my insurance company take care of you? He said he got the estimate and faxed it to the insurance company,a month later his truck is still not fixed, no check, no nothing. He said that he has called several times only to get an answering machine. Finally, State Auto called and ask him if he was a friend or family member. They said if he were that would not be responsible for the claim. He also said that my insurance company wants to replace his truck door with junk yard one, for almost half of what the claim is for. I cannot believe this is happening. This is what we pay insurance for, our claims settled in a timely matter. One month later and the man's truck is still not fixed is not acceptable. I will be looking for a new insurance company. "
2009-01-12 11:55:24 EST
"It's been almost a year since an accident that was not my fault ad although they paid the claim, they have made no attempt to recover the loss from the other drivers insurance company. They are inept at following up to get statements etc from the driver at fault."
2009-01-15 16:38:58 EST
"Great Company. They were there to handle my claim and I was very satisfied with the outcome."
2009-01-23 13:26:04 EST
"Better coverage & better rates...."
2009-02-24 18:07:30 EST
"My wife was involved in a parking lot accident. We went through State Auto to repair our vehicle. Repairs were completed and paid quickly. They also recovered 100% of our deductible and damages from the other party within weeks. Very professional.
These comments about hail to shingles. It's probably because they actually looked at the damage instead of just paying off of crooked contractor estimates. "
2009-03-25 19:33:38 EST
"Had a hail/wind damage claim with them. They would only pay for half of the roof to be replaced. Did not pay for damaged gutters or leaks caused by damage. Claims rep was very rude to my contractor saying he was over charging. Had to fight to get them to cover the repair. Most of the other homes in my neighborhood got new roofs. My parents had signed up with them too. After all the problems I had, they canceled with them and moved on. Once my claim was resolved I ran from them as fast as I could."
2009-04-02 15:38:26 EST
"Getting two claims settled (fire and Hurricane Ike), I felt as though I had another job. They were incredibly bad and uncommunicative. Do not ever insure with State Auto."
2009-05-25 18:23:36 EST
"very friendly"
2009-08-12 14:01:56 EST
"renewal rates ridiculous, "
2009-09-14 12:55:52 EST
"State Auto is a company that has shown outstanding service and strength even in todays market."
2009-10-02 23:06:19 EST
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