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Review: Metropolitan Co. |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"If they can't find anyone to blame for an accident, they'll blame _you_. After a hit-and-run auto accident, MetLife said that their "investigators" had determined that I had crashed the car myself and was filing a fraudulent claim. I had to go to the Massachusetts Attorney General's office to get someone at MetLife to consider my claim seriously. Two years after the initial claim, I was reimbursed, less deductible (and two years' interest on $9K)."
2007-05-20 13:07:31 EST
" I HAD THE UNFORTUNATE EVENT OF TEARING MY ROTATOR CUFF. UNFORTUNATLY I PAID A PREMIUM TO METLIFE FOR SHORT TERM DISABILITY AND THEY MAKE IT VIRTUALLY IMPOSSIBLE TO GET THE MOPNEY YOU DESERVE FROM THEM.THEN MY JOB SENT THEM AN EMAIL STATING THAT THEY DO NOT WANT ME TO RETURN TO WORK UNTIL IM 100%. THATS NOT GOOD ENOUGH FOR THEM. BECAUSE OF THEM I WENT 10 WEEKS WITHOUT A SINGLE PENNY FROM THEM AND I AM STILL OUT OF WORK AT THE PRESENT TIME AND NO MONEY IN SIGHT FROM THEM IF IT WASNT THE OMLY INSURANCE THAT MY JOB HAD FOR SHORT TERM DISABILITY I WOULD NOT STQAYB WITH THEM AT ALL. THEY ARE HORRIBLE AT GETTING BACK TO YOU WHEN YOU WOULD LIKE TO TALK TO THEM, THEY DONT CALL BACK AND THE CUSTOMER SERVICE IS HORRIBLE ALSO. THEY TELL YOU NOT TO WORRY SO MUCH EVEN THOUGH I HAVE 2 KIDS AND NO MONEY TO EVEN PAY THE RENT."
2007-06-28 16:54:45 EST
"Issues auto policies for 6 months at a time only; and every six months for the last three years, my premium has gone up - once quite substantiallly. I'm currently shopping!"
2007-07-13 15:47:26 EST
"Great until homeowners went up 30% and auto was canceled on account of a few minor claims (all "
2007-09-10 22:17:18 EST
"Very poor coverage for natural disaster"
2007-09-24 21:26:48 EST
"Metlife was my homeowners provider for years then they decide to not write in Florida. I had to search for new insurance and then the rate was much higher. Metlife deserted the people of Florida for their convenience."
2007-11-12 08:42:30 EST
"awful"
2008-01-27 07:36:00 EST
"Metropolitan decided to get out of the Florida market, rather than make the adjustments as requested by the State of Florida. I understand it was a "greedy" business decision, but do not think their long-standing customers deserved this type of service. I hope metropolitan goes belly up in the next few years in response to how they treat their customers. "
2008-02-25 18:17:54 EST
"I had a wonderful experience with MetLife, both in sales and service. My agent is local and I can call him anytime... no 1-800 INDIA or www.wherever. My agent is my "neighbor" and that is how I like to do business. I found there are a lot of fly-by-night insurance companies out there, but I only trust one's that have been through it all... MetLife is top-notch."
2008-03-12 14:57:50 EST
"I met with an accident not at my fault. I filed a claim for the same. The claim handler was very rude and never took interest in solving the claim. When I call, it always goes on voice-mail. She didn't inquire for police report on our behalf and I had to contact the police department on my own. Lot of my time was wasted. I had to coordinate myself with the party at fault instead of her working for us. So in short she never worked for us and I only did all the things for my claim. Fortunately, I got my money paid by the other party. Be CAREFUL when buying met-life insurance.
"
2008-03-08 13:32:29 EST
"The days of the neighborhood agent for Met have long gone the way of personal service. Very difficult to even talk to my agent on the phone. Requested an in-home appointment to review current insurance coverages and to add life insurance coverage ... but, was told to make an appointment at her place of business. Average satisfaction with claim response (1 homeowner's and 1 auto). Home owners insurance premium increases excessive. Don't understand the lack of service for a client that insures a home, condo, and four vehicles!"
2008-04-09 22:54:04 EST
"Had to file a claim for a totaled vehicle. Metropolitan paid absolute top dollar with no hassles for a older mint condition convertible. Replaced the car with equivalent for the money paid. Fast payment, had wreck on Saturday, had check the next Friday.
Also had occasion to recently file with Met for tornado damage; again fair payment very quickly.
I've had auto claims with other companies where the other person was at fault and it was like pulling teeth to get anywhere close to the actual damages."
2008-04-01 19:33:19 EST
"I had a claim submitted to them recently some one hit my car in the parking lot. It was a hit and run, and i filed a claim. They came to do smaple test on my vehicel to find out if the vehicle wa hit by another vehicle and the person who came after taking the sample dropped the sample on the drive way and i asked to take a new sample and the answer was they ran out of samples and said will come back and take one. Apparantly they said they came backa dn took the sample when but i supect she sent the wrong sample and the result was they said i hit a construction building and got damaged so not covered.
And that was not true 100% and I argued and finally they said they will pay only 50% but i feel they are very unreliable. There is no prooven way to get any claim straight forward with them.
"
2008-04-28 16:13:14 EST
"During a windstorm, a tree fell and hit my in-ground pool electricles, heater, pumps, etc....causing in excess of $10,ooo in damage. I called it in and at first was told (by 2 people) my liability would be the deductible. Then the adjustor got involved...he depreciated the costs to fix the pool by 10%/year it was installed. I asked him where this 10% figure could be found in my policy...nope it was not there! He suggests I research the internet to find the tables...well, an hour later and nothing! Am I surprised? No not really, but I will drop Met Life shortly."
2008-05-15 23:08:49 EST
"No problem getting in touch with them. Prompt claims service."
2008-06-01 00:46:34 EST
"We have been with Met for nearly 3 years and thought everything was fine. 9 days before closing a sale on a new home, we get a call saying Met has decided not to insure our next house. I was frantic! We thought in the previous month when we called about getting coverage, everything was fine, but apparently they changed their mind. The reason was given that we had too many claims (we had not had a claim in 2 and 1/2 years). Too make things much worse, they called back the next day and said it was all a mistake and said all would be fine with our new home. So, I canceled with the new company we'd just found. Well, today, I got a call that they won't insure our home unless we take a $5000 deductible instead of the $1000 that we were wanting and told we could have yesterday! If you go with met, know they will drop you for no reason and treat you terribly in the process!"
2008-06-13 11:16:25 EST
"Slow to pay on claim. Regularly receive conflicting information from representatives. Prices higher than other companies. Paperwork is unbelievable. Every minor change involves multiple mailings of multiple pages each. What a waste of environmental resources and money!"
2008-06-20 15:31:24 EST
"Had lightening hit house. I had to make claims adjuster come to my house to view all the electrical equipment that was not working any longer. They wanted me to disconnect everything and bring it to a repair shop to see if it was repairable or replaceable. I had 17 pieces of equipment to bring in. I refused, that is why adjuster came to my home. He sent list of model #'s to Insurers World Evaluation Servgices to research how much they could find replacements for the unrepairable items.
when I received list and amounts I was simpley amazed at how low the price was. I called the company and asked where I could find all these pieces of equipment for such a low price, I looked on the internet and electronics stores all around me and could not find a price that low anywhere. They told me that They could find them and I would have to buy them through their company ( sounds like kick back to me!!!) I asked them how long it would take to get a piece of equipment and they told me "Maybe 7-10 days if not longer.". It has been at least 2 weeks and I havent received a ck or anything so I can start replacing my stuff. I have been fighting with the claims adjuster because I want to go and buy the stuff, Bring it home and hook it up. I don;t want to be in convenanced any longer. I have to call another supervisor today to what is happening with my claim. I had a MAC computer that was fried, (they made me take it to Apple to confirm) apple gave them what it would cost to replace the computer. The adjustor told me that they were going to pay for the new computer. they sent a statement that they would pay, minus the depreciation of the unit. When I receive the computer send a copy of bill and they would send the depreciation $ back to me. I don't understabd how come there has to be so many transactions. They know what it going to cost (adjustor also called apple Himself to verify price) why can't they just give me the cost. I payed my premium and now they don't want to do their job and give me what is owed to me!!!!!!!!!!!!!"
2008-06-23 10:11:57 EST
"its excellent"
2008-07-15 11:00:56 EST
"It takes forever to get anything done. They absolutly will not call you or let you know what is going on. Agents always blame another department. This insurance sucks and I would not wish it on my worst enemy."
2008-07-16 12:25:28 EST
"I had an accident after being with Met insurance for many years. It was my fault.
All I did was report the accident, everthing was taken care of for me. Everyone was happy.
My rates were not noticably raised. My experiance was very good.
"
2008-09-13 07:46:48 EST
"Terrible company. Had life insurance policy for 42 years and premiums were supposed to stay the same. Premium went up from about $100 per year to $542 per year. Crooks! Advise using a different company."
2008-10-02 15:50:25 EST
"beware of the claim adjuster he are she will try to short cut you."
2008-10-06 18:08:36 EST
"I have been with Metropolitan Direct for almost 10 years. Until this year (2008), their automobile insurance rates have been the cheapest I have been able to find and I shop for rates every year. I have had some billing issues with Metropolitan over the years, but their representatives have alway been curteous and helpful. I have also had some claims and never had a problem getting them approved."
2008-10-17 14:32:09 EST
"I got very good service over many years. I had a major claim and got prompt and fair payment. When I was sued for pain and suffering by the driver who caused the collision, Metropolitan provided me with a good lawyer who took care of everything.
My only complaint is that, after the recent deregulation in Mass., their rates seem to be higher than most."
2008-11-05 10:03:41 EST
"don't stick to there word,cancell you then bill you when you were never covered"
2008-12-24 19:24:42 EST
"Worst company ever"
2009-01-09 13:46:06 EST
"Never get involved in a car accident, hmm, that is hard to do, but if do get involved in one, watch out for Metlife, they will blame you for everything even if it was not your fault. They treat you like they are the masters and you are the dog. Good luck"
2009-01-16 14:16:16 EST
"I bought a $50,000 life insurance policy they claimed dividends were applied to the premium and you paid the difference. After paying the premiums they told me to pay (premium less dividends)for many, many years, they billed me over $6,000.00 and said I had to pay it if I wanted to keep my policy. So I didn't pay and they cancelled the policy. I wouldn't have anything to do with that cheating company. I won't even be an AARP member because they use MetLife."
2009-01-19 15:01:41 EST
"If you can get through their phone maze they answer questions and do their job. But the Met Life Rep will go through all your policies before making the changes you ask for even though nothing has changed from the last time. (2 weeks) Very annoying. They will drop you like a rock if you have 3 accidents in your family even through you have been a client for 30 years. Where did all my money go?"
2009-02-04 17:26:48 EST
"I've been with them for 10 years and never had a claim. And then they kicked me out just because my daughter who is not covered by my insurance borrowed my car for two days and got into accident. This is a terrible company."
2009-02-11 20:09:11 EST
"Horrible customer service - representatives in claims were rude to me and didn't return phone calls - I also found out claims rep was misleading (lying) to me - I found this out when I spoke with a rep that was at my work. What they do should be considered criminal - AGAINST the law!"
2009-02-16 13:45:42 EST
"Good company. I liked their service."
2009-03-06 20:54:47 EST
"Lousy all the way around. Claim Adjusters blow you off and "claim" they call you back and they do not. Company sides with employees that lie vs. customers who pay. Never buy from these louses."
2009-03-14 09:02:26 EST
"We have paid auto insurance to MetLife for 30 years without any major claims. Now our renewal just arrived with a 40% increase! Contacted them and were told that the WA. state has OK'd insurance rate increases. ?? Our best guess is that my spouse turned 65 last mo.and now with both of us over this age, we're considered a high risk. I call it AGE Discrimination. Beware of aging and getting on a fixed income! Our reward for keeping Metropolitan in business for 30 years, HIGHER RATES !!"
2009-03-15 03:24:09 EST
"I have had a few times were I have needed to file a claim. I was not satisfied on either claim. It is a cat and mouse game trying to contact an agent. I actually never recieved a single call from my agent from this most recent claim. I will not be renewing my policy come May. I want a company to make sure I am worth the call. "
2009-03-27 22:25:50 EST
"They lie, they cheat, they steal. They sell you something and then do everything they can to keep you from using it, even up to the level of having to take them to court. They have lost a number of lawsuits over deceitful claims and they use hypotheticals to close claims. IE., Doctor do you think this person could work if they got better...you do...good, case closed. "
2009-04-30 10:51:00 EST
"I had a WONDERFUL experience with MetLife Auto & Home! I had a wreck, called into claims, had an adjuster out & by the end of the week had a check sent via FedEx for my totalled vehicle. They paid my medical bills, a fair amount for my car, and I got a call confirming everything worked out for me. I WILL NEVER LEAVE, they have fair rates, they go up just as often as they go down. Things cost more, but the benefits of the policy far outweigh any slight premium increase. VERY HAPPY!!!"
2009-06-05 15:57:43 EST
"After more than 25 years of paying premiums to this company I finally had a "no fault" claim.
An oak tree fell on my car totaling it.
I had nothing be run-arounds, file update errors, claim reversal information, disinterest
and misinformation throughout the entire
claim process. "
2009-06-22 10:41:21 EST
"I would like to know why the Illinois Dept of Insurance approved the MetLife group the right to raise the Long Term Care Insurance Policy. The annual premium rate went up approx 18%. They said that the state of Illinois dept of Insurance allowed them to raise the rate. I would like to know who allowed this and who is on the commitee to permitted this to happen. I would also like to get a copy of the decision and how they have the legal right without notifing the public of this action."
2009-07-22 18:05:24 EST
"The company cares about new sales and not about the old policyholders. The dividends have been cut. "
2009-08-10 21:40:52 EST
"Very deceiving billing. found less expensive insurance and canceled, paid for last month and out of no-where company came back and told me I owed more, becuase of express it billing installments. Company reported to collections with no notice."
2009-08-19 19:27:18 EST
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