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Review: Metropolitan Co. |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"We bought MetLife Auto & Homeowners thru an agent that was able to quote other companies like the Hartford. I was surprised they could sell other companies. The agent has been good, I just don't know if he is always making sure that we are getting the best deal. Our rates have gone up since we bought every year. I'm thinking of shopping around online."
2007-05-16 13:32:07 EST
"If they can't find anyone to blame for an accident, they'll blame _you_. After a hit-and-run auto accident, MetLife said that their "investigators" had determined that I had crashed the car myself and was filing a fraudulent claim. I had to go to the Massachusetts Attorney General's office to get someone at MetLife to consider my claim seriously. Two years after the initial claim, I was reimbursed, less deductible (and two years' interest on $9K)."
2007-05-20 13:07:31 EST
" I HAD THE UNFORTUNATE EVENT OF TEARING MY ROTATOR CUFF. UNFORTUNATLY I PAID A PREMIUM TO METLIFE FOR SHORT TERM DISABILITY AND THEY MAKE IT VIRTUALLY IMPOSSIBLE TO GET THE MOPNEY YOU DESERVE FROM THEM.THEN MY JOB SENT THEM AN EMAIL STATING THAT THEY DO NOT WANT ME TO RETURN TO WORK UNTIL IM 100%. THATS NOT GOOD ENOUGH FOR THEM. BECAUSE OF THEM I WENT 10 WEEKS WITHOUT A SINGLE PENNY FROM THEM AND I AM STILL OUT OF WORK AT THE PRESENT TIME AND NO MONEY IN SIGHT FROM THEM IF IT WASNT THE OMLY INSURANCE THAT MY JOB HAD FOR SHORT TERM DISABILITY I WOULD NOT STQAYB WITH THEM AT ALL. THEY ARE HORRIBLE AT GETTING BACK TO YOU WHEN YOU WOULD LIKE TO TALK TO THEM, THEY DONT CALL BACK AND THE CUSTOMER SERVICE IS HORRIBLE ALSO. THEY TELL YOU NOT TO WORRY SO MUCH EVEN THOUGH I HAVE 2 KIDS AND NO MONEY TO EVEN PAY THE RENT."
2007-06-28 16:54:45 EST
"Issues auto policies for 6 months at a time only; and every six months for the last three years, my premium has gone up - once quite substantiallly. I'm currently shopping!"
2007-07-13 15:47:26 EST
"Great until homeowners went up 30% and auto was canceled on account of a few minor claims (all "
2007-09-10 22:17:18 EST
"Very poor coverage for natural disaster"
2007-09-24 21:26:48 EST
"Metlife was my homeowners provider for years then they decide to not write in Florida. I had to search for new insurance and then the rate was much higher. Metlife deserted the people of Florida for their convenience."
2007-11-12 08:42:30 EST
"awful"
2008-01-27 07:36:00 EST
"Metropolitan decided to get out of the Florida market, rather than make the adjustments as requested by the State of Florida. I understand it was a "greedy" business decision, but do not think their long-standing customers deserved this type of service. I hope metropolitan goes belly up in the next few years in response to how they treat their customers. "
2008-02-25 18:17:54 EST
"I had a wonderful experience with MetLife, both in sales and service. My agent is local and I can call him anytime... no 1-800 INDIA or www.wherever. My agent is my "neighbor" and that is how I like to do business. I found there are a lot of fly-by-night insurance companies out there, but I only trust one's that have been through it all... MetLife is top-notch."
2008-03-12 14:57:50 EST
"I met with an accident not at my fault. I filed a claim for the same. The claim handler was very rude and never took interest in solving the claim. When I call, it always goes on voice-mail. She didn't inquire for police report on our behalf and I had to contact the police department on my own. Lot of my time was wasted. I had to coordinate myself with the party at fault instead of her working for us. So in short she never worked for us and I only did all the things for my claim. Fortunately, I got my money paid by the other party. Be CAREFUL when buying met-life insurance.
"
2008-03-08 13:32:29 EST
"The days of the neighborhood agent for Met have long gone the way of personal service. Very difficult to even talk to my agent on the phone. Requested an in-home appointment to review current insurance coverages and to add life insurance coverage ... but, was told to make an appointment at her place of business. Average satisfaction with claim response (1 homeowner's and 1 auto). Home owners insurance premium increases excessive. Don't understand the lack of service for a client that insures a home, condo, and four vehicles!"
2008-04-09 22:54:04 EST
"Had to file a claim for a totaled vehicle. Metropolitan paid absolute top dollar with no hassles for a older mint condition convertible. Replaced the car with equivalent for the money paid. Fast payment, had wreck on Saturday, had check the next Friday.
Also had occasion to recently file with Met for tornado damage; again fair payment very quickly.
I've had auto claims with other companies where the other person was at fault and it was like pulling teeth to get anywhere close to the actual damages."
2008-04-01 19:33:19 EST
"I had a claim submitted to them recently some one hit my car in the parking lot. It was a hit and run, and i filed a claim. They came to do smaple test on my vehicel to find out if the vehicle wa hit by another vehicle and the person who came after taking the sample dropped the sample on the drive way and i asked to take a new sample and the answer was they ran out of samples and said will come back and take one. Apparantly they said they came backa dn took the sample when but i supect she sent the wrong sample and the result was they said i hit a construction building and got damaged so not covered.
And that was not true 100% and I argued and finally they said they will pay only 50% but i feel they are very unreliable. There is no prooven way to get any claim straight forward with them.
"
2008-04-28 16:13:14 EST
"During a windstorm, a tree fell and hit my in-ground pool electricles, heater, pumps, etc....causing in excess of $10,ooo in damage. I called it in and at first was told (by 2 people) my liability would be the deductible. Then the adjustor got involved...he depreciated the costs to fix the pool by 10%/year it was installed. I asked him where this 10% figure could be found in my policy...nope it was not there! He suggests I research the internet to find the tables...well, an hour later and nothing! Am I surprised? No not really, but I will drop Met Life shortly."
2008-05-15 23:08:49 EST
"No problem getting in touch with them. Prompt claims service."
2008-06-01 00:46:34 EST
"We have been with Met for nearly 3 years and thought everything was fine. 9 days before closing a sale on a new home, we get a call saying Met has decided not to insure our next house. I was frantic! We thought in the previous month when we called about getting coverage, everything was fine, but apparently they changed their mind. The reason was given that we had too many claims (we had not had a claim in 2 and 1/2 years). Too make things much worse, they called back the next day and said it was all a mistake and said all would be fine with our new home. So, I canceled with the new company we'd just found. Well, today, I got a call that they won't insure our home unless we take a $5000 deductible instead of the $1000 that we were wanting and told we could have yesterday! If you go with met, know they will drop you for no reason and treat you terribly in the process!"
2008-06-13 11:16:25 EST
"Slow to pay on claim. Regularly receive conflicting information from representatives. Prices higher than other companies. Paperwork is unbelievable. Every minor change involves multiple mailings of multiple pages each. What a waste of environmental resources and money!"
2008-06-20 15:31:24 EST
"Had lightening hit house. I had to make claims adjuster come to my house to view all the electrical equipment that was not working any longer. They wanted me to disconnect everything and bring it to a repair shop to see if it was repairable or replaceable. I had 17 pieces of equipment to bring in. I refused, that is why adjuster came to my home. He sent list of model #'s to Insurers World Evaluation Servgices to research how much they could find replacements for the unrepairable items.
when I received list and amounts I was simpley amazed at how low the price was. I called the company and asked where I could find all these pieces of equipment for such a low price, I looked on the internet and electronics stores all around me and could not find a price that low anywhere. They told me that They could find them and I would have to buy them through their company ( sounds like kick back to me!!!) I asked them how long it would take to get a piece of equipment and they told me "Maybe 7-10 days if not longer.". It has been at least 2 weeks and I havent received a ck or anything so I can start replacing my stuff. I have been fighting with the claims adjuster because I want to go and buy the stuff, Bring it home and hook it up. I don;t want to be in convenanced any longer. I have to call another supervisor today to what is happening with my claim. I had a MAC computer that was fried, (they made me take it to Apple to confirm) apple gave them what it would cost to replace the computer. The adjustor told me that they were going to pay for the new computer. they sent a statement that they would pay, minus the depreciation of the unit. When I receive the computer send a copy of bill and they would send the depreciation $ back to me. I don't understabd how come there has to be so many transactions. They know what it going to cost (adjustor also called apple Himself to verify price) why can't they just give me the cost. I payed my premium and now they don't want to do their job and give me what is owed to me!!!!!!!!!!!!!"
2008-06-23 10:11:57 EST
"its excellent"
2008-07-15 11:00:56 EST
"It takes forever to get anything done. They absolutly will not call you or let you know what is going on. Agents always blame another department. This insurance sucks and I would not wish it on my worst enemy."
2008-07-16 12:25:28 EST
"I had an accident after being with Met insurance for many years. It was my fault.
All I did was report the accident, everthing was taken care of for me. Everyone was happy.
My rates were not noticably raised. My experiance was very good.
"
2008-09-13 07:46:48 EST
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