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Sun Life Insurance Reviews and Customer Comments

These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"The worst Customer service and claim managers lie withhold information won't return calls take months to pay. Supervisors are never available and don't return calls either."
Commented on 2014-07-09 18:45:26 EST
"If you don't want to get burned expect that the money you receive from a claim will be at least 30% less than your plan tells you."
Commented on 2014-03-17 12:05:52 EST
"On a disability claim they keep changing how and why they request medical records from my doctor. They keep requesting I fill out and resend the same forms over and over. I have been off work for four months and am being treated by two doctors. SunLife will still not approve my claim. "
Commented on 2013-01-31 12:40:38 EST
"Disability. Two appeals and 24 months...24 months of treatment.... All my doctors agree that I am disabled."
Commented on 2013-01-22 15:00:03 EST
"Took 8 weeks from the time of my accident to receive pay. When switching to Long term form short term there was a lapse of 8 weeks of pay and I am still waiting. Does not return phone calls and rude customer service. "
Commented on 2012-04-26 15:47:43 EST
"I was certified disabled by 2 different drs. Sun Life made me go to THEIR psychologist who said I was faking my pain. Their physiotherapist said I was alright to go back to work though lifting 10 lbs made me in alot of pain and my job was very physical. I sued them and I won, but they kept 33% because of a payout. I recieved less than $50,000 to last me the rest of my life and I was only 47 when I recieved it. I had paid in for over 10 yrs. Their long term disability only lasted 1 year. "
Commented on 2010-09-19 07:41:30 EST
"Innovative company, that has the gold standard for backing up what they preach. The ratings reflect what I have said."
Commented on 2009-01-28 08:06:51 EST
"They have no honesty in them what so ever. They don't disclose any of their restrictions until you make a claim or after the fact that you need to use your coverage. Your just padding the pockets of those who are in charge and who makes up the rules, (as they go along). No integrity what so ever,.,.,..,!"
Commented on 2008-07-30 15:15:42 EST
"The company is disloyal and dishonest to their clients. As is, they try to do their best to deny the claims instead of paying it citing different numbers of reasons that do not even make sense. They've continually misplace or loose my claims and cant make up their minds if they're paying the same medications last month, this month and the month after. They are inconsistent and very cumbersome. Not worth it."
Commented on 2007-12-12 10:43:59 EST
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