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Progressive Insurance Review

Progressive Insurance Company Information

Customer Rating:
Rating: 2.5521 Reviews Progressive Insurance has received an average of 2.5 stars out of 5 based on 521 user reviews.

Company History:
Progressive was founded in 1937 as Progressive Mutual Insurance Company. Progressive is known as one of the more innovative insurance companies. They were the first to offer drive in claims service and to allow customers to pay their premiums in installments. In 1956, they launched Progressive Casualty Insurance Company which was focused on writing auto insurance for high-drivers. Progressive operates through a publicly traded holding company, Progressive Corporation, which was formed in 1965. The..Read More

Lines of Insurance:
Auto, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Progressive Insurance Satisfaction Survey

Overall, how satisfied are you, with Progressive Insurance?


Contact Information for Progressive Insurance

Company Contact Info:
Chairman of the Board, President, CEO   Glenn M. Renwick
6300 Wilson Mills Road
Mayfield Village, OH 44143
1-800-776-4737

Progressive Insurance Reviews and Customer Comments

"Shocking customer service - just awful. "
Commented on 2014-07-29 13:33:06 EST
"I do paperless billing etc. I did not see an email asking for proof of garaging address. They went and found my address of almost 10 years ago in a city I no longer live in and are now saying I owe a balance of 1553. I received no notice of this until they tried to process the payment with my bank. I do not own property have utility in my name and unable to work from surgery. I guess its guilty until proven innocent with them. I don't know who the "consumer reporting agency" is they used but their records are super old and now I am paying the price. I am hoping to sort out this problem. This is an awful business practice and a phone rep treated me condescendingly and as if I were lying. Told me no use talking to her supervisor. I smell a scam because I found out they did the same thing to a friend. Horrible. Any proof of residence I have they say - nope - not unless you can prove you received it within the past 60 days. I am livid. I will def never use them again. "
Commented on 2014-07-25 22:41:07 EST
"I have been with Progressive for over 7 years and had one minor accident claim. They paid the claim and my rates didnt increase and everything was fine. Then I got a 2 pt. defective vehicle ticket and my rates shot up 25% at my next renewal. I havent had any prior tickets during my time with this company and I was shocked at how much my rate went up. When I called to ask about the increase they said it was primarily due to the ticket and a slight increase from normal rate increases. I cant believe a non-moving violation will increase your rate so much with this company. I will be shopping around and finding another insurance company who has a better policy on minor non-moving violations. How can a company not increase rates for a claim they paid out for and then increase rates for a minor traffic offense? "
Commented on 2014-07-23 11:39:25 EST
"My daughter totaled a used vehicle that I her father bought insured myself one day after the policy went into effect. She was a honor student works full-time and has a 3 month old baby who she is raising herself. Progressive is investigating her like she is a criminal I would highly recommend to anyone considering using Progressive to stay clear of this company"
Commented on 2014-07-03 12:31:24 EST
"Obtained coverage based on their recommendations agreed to the amount. Once we signed for coverage and they "reviewed" our information the coverage went up 3000.00. Progressive says the agent gave them the wrong information Agent says Progressive told THEM how to classify the business. Neither one will do anything about the additional 3000.00 due from US."
Commented on 2014-06-30 11:27:17 EST
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