|
Review: Progressive Insurance |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"easy to use website"
2007-01-29 09:20:08 EST
"Call wait time-before speaking to a human 157 minutes, so far...stil holding..."
2007-03-04 12:03:58 EST
"Progressive does not care about their own customers, all they care about is ripping you off. Their representatives do not know what they are talking about and they do not call back. Even the managers don't respond when you leave them a message. They figure if they ignore you, then you will just shut up and go away. I am very, very unhappy with Progressive and I hope other people don't get FOOLED by their pretty little commercials. "
2007-03-28 11:13:58 EST
"Under SR-22, mistyped routing number led to my policy (that was being changed from one state to another) being canceled 3 weeks before first notification. The state has served me with a cease driving letter, because Progressive sends the state the info, even though I'm paying for the SR-22 filing.
I could have been in jail, due to a typo, and they couldn't let me know faster? "
2007-03-30 22:55:48 EST
"If you ever have the misfortune of filing a claim through Progressive (i had my car stolen) be prepared to be re-victimized! They harrassed my 86 year old grandmother - who had nothing to do with my claim - to the point where i had to take her to the emergency room for her blood pressure- Why- they wanted her to look for my spare key - which she had no clue of where it was because i had it. I will de canceling both my polices with this company as soon as this claim is cleared up!! NEVER AGAIN!!"
2007-04-23 11:40:08 EST
"CSR's very friendly, and knowledgable. Always answer the phone quickly. I know ver"
2007-06-09 19:00:46 EST
"I've had good experience with progressive through 3 car break-ins and a hail damage claim. I've always received prompt service and appropriate reimbursements. Their prices seem to be good."
2007-06-20 17:02:11 EST
"Please people, when you read the double talk in your policy, know that the only one being protected by this company is the company. Why else would we need to read and re-read and then hire a psycic to make sure all your bases are covered. I believe that the words "full coverage" should be just that, with out all the ways that the insurence company builds into our policy so they don't have to pay."
2007-06-27 16:20:27 EST
"Rates are the best I've found. Had 2 motorcycles totaled and both claims were paid promptly, although a bit cheaply. However, nothing like the awful treatment I've received from State Farm in the past!"
2007-07-03 17:59:12 EST
"Progressive has a wonderful website with many useful tools, their customer service associates are always top notch and their claim payouts have always been fair and speedy."
2007-07-06 21:03:54 EST
"Have been with Progressive for nearly 5 years. They have given me the best rates of all insurance companies and their customer service has always been good.
I made a glass claim back in 2006 and they sent a glass company out to my job 2 days later to replace my windshield (no out of pocket expense due to Florida law and a waived claim on my policy).
I made my second claim this past week. It has been a bit nervewracking as neither myself or Progressive is sure the at fault driver has valid insurance or not. However my claims adjuster and the service center have been awesome in letting me know what steps I need to take if her insurance comes back invalid.
Only downside is their Tampa Bay service center is located way out in the sticks which is a 35 minute drive from downtown Tampa and 35 minutes from St. Petersburg. "
2007-07-11 13:34:52 EST
"Was rear-ended at red light by some one driving at a high speed (45 mph zone) who was talking on cell phone. Suffered brain injury , 9 herniated disks, polyradiculopathy, Fibromygla (sp?) and now have been diagnosed with Multiple Sclerosis and can't drive. Neurologist said that if not for the accident, the MS would have probably never came out in my lifetime. Current brain MRI says I have multiple lesions and signal abnormalities consistant with MS. Progressive paid lost wages for a year before being sent to their paid-off quack (who is legally protected in Michigan), who examined me for 5 minutes and said nothing was wrong with me and there were nothing but lies through the whole report. They then cut off my lost wages (which Michigan No-Fault law entitles you to 3 years of paid wages (85%) and unlimited medical) and my claim was denied and closed. And then come to find out, none of medical bills were paid by them (I had my own primary insurance at the time and Progressive was secondary) (now in collection and my credit has been destroyed).
Everytime I see a Progressive commercial, I want to through something at the TV. It makes me sick that their profits are in the billions and now my healthcare (Medicaid) and bills will need to be paid by taxpayers and other community services. I even had extra underinsurance/uninsurance coverage in case someone hit me that didn't have insurance or did not have enough liability insurance.
What the hell did I pay extra for? Nothing!!!
I will probably lose my home since I can't work. They may pay out claims to damaged vehicles, but not for injuries. I even called State of Michigan's Insurance office who regulates these insurance companies and was told they couldn't do anything. Go find an attorney is what they told me.
Don't get fooled by their hip commercials. They are probably the worst out there for unpaid injury claims.
I am going to try to round up people (voulnteers)who have also been denied serious injury claims in Michigan or anybody that wants to help, to do a video (cannot do by myself) on current Michigan law and the changes that need to be made for injuries from accidents (it has passed in the house and now goes to the Senate (who will probably shoot it down). About 95% (probably more) of serious injuries are denied in the county courts and never make it to a jury because they don't meet the current threshholds (which are absolutely ridiculous).
If anybody is interested in the making of the video, please leave an email address on here so I can contact you. If you are from Progressive insurance company, I don't want to hear from you unless it is positive (which I doubt). Also, beware that these insurance companies watch for anything an injured person might post on the interent that they can use against them.
P.S. I had someone type this for me.
Also, dropped my insurance with Progressive after they closed my claim and went with another before I couldn't drive anymore.
"
2007-07-12 12:14:07 EST
"If you are in an accident with a progressive claim holder, get a lawyer. My case has been passed to three progressive repesentitives so far as the first two quit. The second woman dealing with my case actually advised me that progressive WILL TRY TO RIP YOU OFF. She said they lie and do all they can to give you the least amount of money possible. She was tired of working for progressive-the lies and deception were incongruent with who she was as a person. A few days later, I found out she quit. Sure enough, when it came time to settle, they offered my 1/4 the dollar amount of what I later found out I should have received. Get a lawyer. Don't belive what they tell you because it's their job to give you the least amount of money possible."
2008-01-10 15:54:36 EST
"recently I got renewalletter from Progressive. Premium has been increased, (There is no changein driving record from first time when they wrote m insurance.)
I called customer service for explanation.
1. Initially I was tolsby representaive that, On line discount is applied when I signed up initialy.
ACtually I got quote by ohone, I dont know how they apllied discount.
2.She says as Milk prices changes every day so as insurance quote.
I insisted on talking to super visor.
He reviewed whole case and said , it is tue that you did not sign onlie to apply discount but it was applied.
He is help less,
Why premium increased with out change in driving history and no claims.
Answer: Recently premiums has been increased, various things wlll be considered.
Q: What is specific reason for increasing premium.
No Answer. He is explaing general situation.
Q: why I was cheated with lesser insurance quote by applying discount for online sign up , even though I purchasedinsurane on phone.
This is the way converstaion went.
Dont beleive these guys, while getting insurance try to get all details and if you renew in future , what consitiond iwll be applied."
2007-08-26 12:31:45 EST
"I got rearended on 10/30/2006 by a guy going 47 miles per hour in a merging lane i was stopped because the vehicle in front of me was stopped. he hit me so hard i hit my head on the rear window of my truck at least 3 times. police came made out report and sent it in, they responded very quickly to the repair of the vehicle, but don't have a claim for an injury because they treat you like crap. they sent a representative out to my house and three times he asked me how much my injury was worth to me.and each time i told him the same thing i am not signing anything because i don't know what is wrong with my neck and shoulder. he quit bugging me but then the phone calls from the insurance company started. they offered me, for my loss wages $50.00 and I make a little bit less than that per hour. I told them that they shouldn,t be so generous as I might need a few groceries inbetween and then I asked this rep if she would accept the offer and she said no because it was outlandish. I said thank you and that she answered my questions for me, and we will not be talking anymore. It is almost a year later and i have had a ct scan and 2 mri's and also went to one of their paid off doctors who told me to my face at the examination that i would benefit greatly from deep traction. Then he sends a report to my attorney that there isn't anything wrong with me. O gees I wonder how he sleeps at night knowing that he is paid to lie.I still have headaches and a lot of neck pain some days good and some days bad that I have to use a home traction unit "
2007-09-10 20:29:18 EST
"Progressive is horrible. They found no evidence or proof to deny my claim. Yet they did. I had 7 witnesses and plenty of paperwork stating the accuracy of my claim, yet they still denied. Go with Geico, Progressive people were very unhelpful and very rude."
2007-09-11 23:28:17 EST
"They do not stand by their customers. The at fault driver's insurance company said his client admitted fault but that it is well-known that Progressive agents don't back up their client so they figured they could just pay any percentage they wanted which ended up costing thousands and we were competely ignored by Progressive. Is that even legal?
"
2007-10-09 16:24:41 EST
"when accident is no where near your fault progressive wont honer claim and want me to do all of there work for them."
2007-10-17 21:58:48 EST
"They will lie on your Clue Report after you leave them and take months to clear, thats if and when you find out."
2007-10-23 22:05:27 EST
"My car was stolen from my house. I was away with a friend but they have me under the microscope. They asked very invasive questions and I really didn't want to answer them, including my love life, etc. Waiting for the results, I'm sure they are going to deny me.
Anyone have any similar situations with auto theft?
"
2007-10-25 11:54:12 EST
"There is not an insurance company out there with more liars, cheats, crooks, thieves and general scum bags employed. This goes from the desk help at the concierge counters, to the claims agents, to the managers, and probably right on up to the top. If you are looking for insurance please do yourself a favor and choose another company"
2007-11-02 21:05:21 EST
"I had a good luck with Progressive fixing my car when rear-ended at a stop light but when my wife scratched her fender they fixed it but raised my rates $500 a year for a $900 claim."
2007-12-12 22:24:44 EST
"I NEEDED A NEW WINDSHIELD FOR MY TRUCK, I HAVE FULL COVERAGE WITH $100 DEDUCTIBLE I TOOK MY TRUCK TO THE GLASS SHOP AND THEY SAID PROGRESSIVE WAS ONLY WILLING TO PAY X AMOUNT AND THEY COULDN'T DO IT FOR WHAT PROGRESSIVE WOULD PAY THEM. SO I WENT TO THREE OTHER GLASS SHOPS SAME STORY SO WITH MY $100 DEDUCTIBLE I HAD TO PAY AN EXTRA $75 FOR MY WINDSHIELD, SO THEY SHOWED ME WHAT OTHER INSURANCE COMPANIES WOULD PAY THEM AND EVERYONE WAS $100 MORE THAN PROGRESSIVE."
2007-12-21 20:17:51 EST
"motorcycle was stolen and they refused to pay the comp value after I brought in hundreds of like vehicles. instead they based the comp off of ONE sale hundreds of miles away for a different model of motorcycle. argued with claims adjustor for 2 months before giving in, then bank refused payment of settlement check because of amount and adjustor was forced to increase it. they were a pain to work with, and I found out the policy doesn't mean what they sell it to you as. I had receipts and photos of custom chrome parts and my policy was supposed to have insurance on them in case of theft. the fine print reads that it pays out only if the vehicle is recovered and declared a total loss. bunch of BS if you ask me, which is why I will never be back."
2008-01-02 10:17:14 EST
"After being insured with them for 4 years, they suddenly were unable to obtain driving record. Provided it to them in August 2006 (in other words, did their job for them)Repeat, July 2007!!!! Changed drivers drivers history to 0 years driving experience
and wanted to charge over $1400 per month!
This came on the heels of the letter from them stating that they were rescinding their previous termination of our policy that they had notified us of (NEVER SAW IT!) because we no longer lived out of state. I never moved out of state, let alone moved back!!!!
Where do they come up with this stuff? Why can they no longer obtain a driving record and claim there is no driving history on an individual they have been insuring for over 4 years? How do they determine that a person who has not moved at all, let alone out of state, has moved to Arizona?
To add insult to injury, while trying to sort this mess out and outrageous premium charges due to their ineptness, we were late paying our premium, however when we did pay the 6 month premium, they accepted the payment via phone payment and the money was removed from my bank account. Then they changed the date of the policy after the fact
and claimed there was a lapse in coverage! Yet I NEVER received any correspondence stating my insurance was terminated nor did they write a new policy when they changed the date of my coverage period. Now they refuse to to provide an FS-1 for the DMV and I was not notified about any lapse in coverage until 45 days after the lapse occurred! Yet there was no mention of this when they accepted the payment.
In order to make a payment, one needs an policy number, if I had no insurance how did can they take my money and apply the payment to a policy that had lapsed?
Furthermore after taking time from work, twice in the past year, and driving over 60 miles to the closests DMV office to provide them with a drivng record they still almost 30 days later continued to send bills for over $1400 per month, due to a lack of driving history!
These folks are truly incompetant even when it pertains to the simplest of issues! Beware
they may have moved you out of state to, if not they still may decide to make you an inexperienced driver despite the fact that you have been driving for 30+ years and then try to charge you $1400 a month and take your money and after the fact claim you had a lapse in coverage!
RUN from Proggressive as fast as you can!!!
It is a living nightmare! Every time you think you have it fixed, it rears its ugly head again and again! It is akin to being in the movie Groundhog Day, everyday you deal with it and just when you think it is finally resolved, it starts all over again! "
2008-01-06 19:13:46 EST
"No follow up with agents. Deception with claim when we were at no fault for the accident"
2008-01-22 01:22:37 EST
"I was rear ended (no fault of my own) by a woman who had Progressive insurance. She took responsibility for the accident and I had to deal with Progressive. This has been a total nightmare. They convinced me to take it to their choice of body shop and demanded that I let them replace the bumper on my 2006 BMW with a re-manufactured bumper because it was cheaper for them. They told me if I got a new bumper I would have to pay the difference (which was not the case). They refused to do anything different so I got my car back and took it to the body shop of my choice. They turned it around in 48 hours with a new bumper. Everyone I have spoken with at Progressive is horribly rude, confrontational and unreasonable. Fortunately the body shop I used was great and told me to stay out of the loop and they would fight this for me. They are used to dealing with Progressive and go through this type of situation every day with them."
2008-02-01 10:51:51 EST
"Progressive's claims departments are rude and assume that everything they say is law. If you question something they try to make you feel stupid. In the end, their insurance premiums are cheap because they don't cover anything in the claims process. I absolutely hate this company."
2008-02-01 17:25:23 EST
"my fiance was in an accident not his fault and suffered whiplash and damages around 2500 to his celica. He decided to use the "concierge" service which seems ideal, a rental car is given and they take care of everything for you. I believe there is a reason this sounds too good to be true. When he picked up his car after repair he realized although the damage of the impact was fixed; a new front accident had occured. Upon talking to the service center they stated it was his fault and interogated him. When he spoke to the rep she said she would look into, the phone message we just received stated "I'm sorry but it is really inconclusive and I don't think the service people are making it up." Needless to say we will be calling the BBB and getting a lawyer involved so others do not need to go through this frustrating and totally unfair sittuation! "
2008-02-06 19:40:41 EST
"They treat their customers like thieves! I am a 22 year old female who is compassionate abt cars. I get my car customized for the past 4 years and one unfortunate night, my car was stolen and burned! I filed a claim with progressive. Its been 2 months and the claim is yet to be resolved. My mother, best friend and I have been in their office twice giving them statements. I have been interrogated and asked if I had anything to do with the burning of my car! Pisses me off because I spent 4 years of my life and alot of money on my car and have been loyal to Progressive but they treat me like a thief and have tried to tell me that I am a bad character! Never get insurance with Progressive. They just want your money! "
2008-02-09 01:51:08 EST
"no tickets claims 14%increase on policy"
2008-02-16 11:51:50 EST
"Progressive Direct vs Progressive Northern with an agent is $300 lower with direct.
What is the percentage the agency makes for
their so called service?"
2008-03-01 00:03:32 EST
"I called to ask some questions about not at fault accident that had happened in which there was no damage to my car but was damage to on of the other person's cars. The at fault party didn't have insurance so I wanted to know whether I needed to file a claim just to cover myself. They made me file a claim just to get advice then closed it on the next day because I didn't need to open it to begin with. Just trying to put something on my record so they could raise my rates. "
2008-03-04 17:42:25 EST
"The people I spoke with were very helpful and knowledgable about my questions concerning rentals."
2008-03-08 21:37:22 EST
"I have been a Progressive direct customer for about 10 years. I came to Progressive after Nationwide dropped me. Have never had issues with adding or deleting drivers or vehicles, including bikes and boats. Response and customer service has always been curtious and prompt. Currently looking at Progressive for Homeowners Insurance since it seems like other local companies don't want to make an effort to earn my business."
2008-03-12 11:11:02 EST
"im happy with progressive overall"
2008-03-15 07:18:17 EST
"they will renew your policy without you knowing even if you don not want it. they will send you to collections the next day when it closes. if you do not know your rights on this matter I would look into it before you sign anything with this company. there are many other companies with alot cheaper rates unless you have dui or dwi they are the only ones. I would not and will not recommend anything about this company"
2008-03-25 15:52:53 EST
"pays quickly with no problems"
2008-03-31 14:57:12 EST
"I was in an accident where I was merging toward a toll booth and a tractor trailer hit me from behind because instead of letting me merge - he kept inching forward until he was on top of my trunk. He admitted on the police report to hitting me - he gave a statement to his insurance that he hit me - however progressive still couldn't "Close" this case in my favor... after 3 months and no word from them I called my insurance agent and they said they couldn't reach the other driver's company so they could get the insurance info --- I spent 7 minutes online and looked for the drivers company - not only did I find all of the valid phone numbers - but I then called progressive and gave them phone numbers and addresses - after 8 months of my insurance fighting his insurance in an OPEN and SHUT case - somehow noone could figure out who's fault it was and I lost my WHOLE deductible... What is the point of insurance if I HAVE TO DO ALL THE WORK!"
2008-04-01 15:51:43 EST
"I had progressive for about 3 years when I was hit broad side on the driver's side by a large commercial truck. At the time of the accident my vehicle had to be towed on a flatbed truck. I told them to take it to the only place I could think of - the dealer - about a mile away. The next few days progressive's adjuster told us we had to have it towed to one of their shops. I went to the dealer and told them that. They said no, you have the choice to leave it here. I preferred to do that rather than send it to some random shop I had no knowledge of. Progressive's adjuster was relentless in trying to make us send it to their shop, which made us more adament to leave it at the dealer. We later found out that the agent assigned 60% of the accident to me, despite the fact that I was hit by a truck driving in a non driving lane, I was sitting still, I had the right of way. I have had 2 surgeries on my rotator cuff due to this accident, very painful I might add, a year of physical therapy, also painful. I contacted an attorney and will hopefully get this case resolved soon. Progressive is definitely not worth whatever you pay them if they are going to treat you like this if & when something happens. I have switched to Farmers. "
2008-04-04 11:57:36 EST
"Very helpful and friendly to deal with."
2008-04-04 18:11:28 EST
"Progressive seems to always be cheaper by a little bit when I shop around. I like their website. But, you know, it's an insurance company. They take $1,000s from you and then get uptight when you want it back."
2008-04-23 23:53:13 EST
"Picked Progressive because they fought for a friend of mine who was in an accident that was not her fault. And they had competitive rates. So when my wife was in a minor wreck I was disappointed they did not aggressively argue for her. Nothing against them, they just did not measure up to my high hopes. Car is fixed without major hassles."
2008-04-24 22:32:53 EST
"No tickets in 58 years! No car insurance claim in 58 years! Most be a record! They thanked me by raising my rates, another company thanked me by lowering my rates by 600 per year! See ye!!!!!!!!!!!!!!!!"
2008-05-18 18:58:42 EST
"Never saw that vehicle was properly repaired
"
2008-06-11 15:09:29 EST
"ummm insurance!"
2008-06-11 21:46:31 EST
"rates way too high! I saved $2,200 switching to another company"
2008-06-27 20:27:13 EST
"Progressive nickel & dimed me like no other. I signed up because I got a great online quote, but a week or so later, I got a notice stating that I owed them more money (I still don't know why).
Later, I added my boyfriend to my policy, which led to a significant increase in my policy; when I called to find out why, I was told that since he had been in an accident (NOT his fault; he was rear ended) that my premium increased. I took him off my insurance, but was still charged $15 for him being insured for 1 day.
It is now time to renew, and my premium has gone up nearly $100 since I first signed. I've not gotten any tickets, nor have I been in any accidents. I checked with GEICO, and paid $100 less than what Progressive is charging me. Plus, with GEICO, I have MORE coverage for LESS money.
Needless to say, I cancelled my Progressive policy immediately after I was approved through GEICO."
2008-07-01 08:51:53 EST
"I would not normally advertise for a company
but I have recently had a really amazing customer service experience
I have a lot to say about my recent experience with my car insurance company, Progressive
I LOVE PROGRESSIVE
After my car wreck last Thursday I was in a lot of pain and very stressed about what would happen to my car, my health, the impact it would have on my daily life, bills, medical costs etc.. etc...
Thank you to Progressive my life is so much more pleasant and less stressful at this point
I called to make a claim the next day with their claims department. I was not on hold very long and did not have to talk to 20 million computer voices while pressing buttons before I could speak to a person.
The gentleman was very courteous and went above and beyond in his empathy and consideration. He expressed concern for my well-being and the outcome of the accident. Sure this is his job, but phone service representatives usually just do what is required of them with very little positive affect in their voice or attitude. He asked what had happened and the whole time had a very sincere concerned tone "Oh wow, that is awful... you are so lucky it wasn't worse...thank goodness you are ok etc... " He was very calming and helpful
He provided any contact numbers I may need and explained the full process of taking care of my claim. He located the nearest body shop for me and called them with me on the line to make the earliest appointment at my convenience. He constantly made sure everything was clear, simple, and without any problems. He provided me with a number to call him directly if I should have any issues.
It continued to be an easy and smooth process...
When I arrived at the body shop the progressive representative promptly called the rental service then proceeded to go over the damages of the car with me while taking clear photos and checking every little detail. They listened carefully and also seemed concerned.
The representative from Hertz arrived very quickly and drove me to the rental location. They were also friendly and clearly explained every part of the rental and what part Progressive covered as well as what my options were with gas, daily insurance etc... Daily insurance for the rentals was usually $25.00 to cover any damage that may occur to the vehicle while in your possession. However, because I was there through Progressive, it only cost me $12.99 daily. This meant that no matter what happened to the vehicle, from a small scratch to it being totaled, I was only responsible for that $12.99 and not held liable. Progressive would also call and extend the rental for me if necessary, so I simply get the keys to a car equivalent to my own or more and drive it for as long as I need. I ended up with an 08 Ford Fusion with dash board controls on the steering wheel, a navigation system, Sirius satellite radio, and an in dash 6cd player :) and get to drive it for the length of my repair at no cost to me accept gas and the optional daily insurance.
and there is more...
Saturday another representative from Progressive called me. This time an equally kind and considerate woman. She was the one to handle my injuries and personal health coverage. She explained that Progressive will cover 80% of all costs including my x-rays, ambulance ride, ER fees, Cat Scan, and even prescriptions. They would file all the paperwork with the hospital then send paperwork to my health insurance company for the remaining balance. All I had to do was. send them copies of my prescription receipts. She expressed concern and told me not to "over-do-it" at work and to call her if I needed help with anything. She also told me she would call me in a few days to see how I was feeling. Even better, Progressive is reimbursing me for the days I missed at work due to the accident, all I had to do was send copies of my last two paychecks, they even phoned my manager at work for me.
This is not my first positive experience with Progressive, last time I just needed some body work after a car battery was left in the road and destroyed my front fender...they had the same great service with a rental...but this time with the medical issues they just knocked my socks off with amazing customer service.
in short...
if it is in your budget to switch car insurance companies, I strongly suggest looking into rates for Progressive. They are one of the less expensive companies and they also have included pet insurance for your pets traveling with you along with motorcycle, RV, Boat, and other types of insurance.
their kindness and amazing guest service has won me over
it may be their job, but they do it well and I feel safer and more can at ease because of it
..so anyway... if you want to be worry free in a situation that be devastating, Progressive can help!
"
2008-07-03 00:25:04 EST
"boat wreck, two days, check in hand and at the shop to get fixed. fantastic service!"
2008-07-03 13:30:37 EST
"I'm tired of false advertising. They advertise Free Accident Forgiveness, but when it's time for them to "Forgive", they decide to change the rules. Oh, you had to pay the claim out of your own pocket to qualify for that. Excuse me? Thats NOT what was advertised!!!"
2008-07-16 20:20:55 EST
"Website very easy to use, a lot of adjustments can be done right away.
Everytime I asked a question to costumer service, I got a quick, informative, and helpful reply.
Premiums are cheaper than many other places I got quotes from. Hadn't had any claim so far.
"
2008-07-18 02:35:12 EST
"Ok I am torn here? Wonderful experience the whole time with Progressive they have always taken care of me and when I had my claim they jumped to it like magic and before you know it my loan was paid and so was I. Then I go to replace the motorcycle and they quote me $168 so I say great add it. I buy the motorcycle and then check my profile online it still has the wrecked one and no sign of the new one. I call in to find out what is going on and they tell me they still have to add the new motorcycle? What? Ok. They tell me I gave them the wrong VIN? So, how did they quote me wrong the model did not change based on the VIN? A Ninja 500 is a Ninja 500. Told $168 and now I am being told $460?? HELLO??? Nothing changed in less than a week? I will not renew with them at this point. Markel American is Quoting $235 including the accident. $230 for the priviledge of being lied to. "
2008-07-23 14:49:40 EST
"My family has used Progressive for years. Yes the rates are higher but whenever there was an accident (even on Christmas Eve) they were always right there and everything generally went very quickly and smoothly. My grandmother, mother, great-aunt etc. all have had insurance with Progressive, I couldn't afford it and went with a diff. company... big diff. I'm going back to Progressive."
2008-08-01 20:34:50 EST
"The customer service rep didnt tell me the options that I can have different deductibles for comprehensive and collision coverage. Also, didnt tell me that I need to add car rental seperate even when you say you want the full coverage. The claim department was great for the liability claims but when I had to get my car fixed under comprehensive coverage, it was a hassle. The insurance co. say its not there fault, the repair shop says its not their fault, but I am upset with both of them because I had to go though so much and be without a car for a whole week."
2008-07-29 14:55:21 EST
"way too high"
2008-08-18 17:41:54 EST
"we insured our car for 1 month, but a minimum of 2 months had to be payed. the friendly staff told us we would be refunded without a cancellation fee after 1 month, which all worked out very well.
as two young students we had a hard time insuring our Cobra convertible, but progressive were willing to help. good service. we did not make any claims though. "
2008-08-07 09:10:11 EST
"Extremely overpriced insurance. "
2008-08-05 18:03:36 EST
"EVIL CORPORATION. good luck trying to resolve any claims with them. if you are in an accident involving Progressive, call a lawyer immediately!!"
2008-08-19 11:29:51 EST
"In dealing with claims, none compare to Progressive. They step you through everything without a hitch. They are quick in settlements, either to you or the other party. They really take care of you and are worth paying more for (though their rates might be the lowest)."
2008-08-15 19:54:28 EST
"The best car insurance I've ever had - their concierge service is tops and I have been treated exceptionally well all 3 times (yes 3!) I had a claim."
2008-09-02 13:37:10 EST
"Woe be it to he/she who finds that their credit score has suffered. One claim filed (my parked car hit) during entire Progressive coverage - but that didn't raise my premium. Total of 5 years with Progressive. In the end, my credit got trashed due to failed business & lousy business partner. No tickets ever during. 1 minor accident lifetime- more than 15 yrs ago. Premium more than DOUBLED -only because of my credit. THANKS PROGRESSIVE FOR KICKING PEOPLE WHEN THEY'RE DOWN. "
2008-09-03 19:28:35 EST
"My car was broadsided by another car running a red light. Since the accident was not my fault, Progressive refused to take care of anything. Progressive told me to file a claim against the party at fault's insurance. So, in essence, if you have an accident and it's your fault, they probably are better than in one where it's not your fault. I was completely on my own. Had to hire an attorney to communicate with the other insurance company and of course his fees were most of the costs. I was under the stupid impression that one's own insurance company handled the process and claims. NOT SO! As well, the claims agent was extremely rude to me. She screamed on the phone "What do you want us to do. We have no responsibility in this." "
2008-09-11 10:53:36 EST
"Hit a racoon.Did $1300 worth of damage. Only claim in 6 yrs. Had to fight for every penny. They are the worst!!!"
2008-09-18 20:03:45 EST
"I know that the only time that people take the time to write reviews or give their comments is when they are upset, with that said I write many positive reviews about companies and I can say that Progressive insurance POSITIVELY SUCKS...... The claim adjusters are nothing but robbers. I was helping a friend with there claim (I run a car dealership) and the Progressive Claim adjusters did nothing but lie me to RE market conditions and values from the get go. They faxed me quotes of 4 or 5 like vehicles that they based there values on 2 had bad car fax reports ( ie completely rebuilt near salvage vehicles) Other we from a different state that allows the sale of as is vehicles,They did not want to pay the claim based on NADA ( industry standard guide) Kelly blue book or actual vehicles for sale. They are however a bright company that realizes that most consumer will not spend alot of time and effort to acutually stand up for themselves Needless to say I would not recomend them for any reason what so ever. I guess that the saying you get what you pay for is very true especially with insurance."
2008-09-18 20:57:07 EST
"I have had two claims two months apart - neither at my fault. Progressive was absolutely great in helping with my claims. The first was a fender bender with only about $1000 worth of damage, the other driver's insurance claimed liability progressive waived my deductible and took care of everything. I was able to take my car to the service center, everyone was very professional - picked it up a week later like brand new. My most current claim was a hit and run outside my residence. Again, took it into the service center they called me yesterday to tell me what they had found, what would need to be done and when it would be ready. I got another call today letting me know that they found more damage on the suspension once they took the panel off and it would take a couple more days to fix. Also, they found missed welding spots from an accident a few years ago (again - not my fault), but fixed by Progressive so they are fixing those as well! (as they should since they guarantee their work) All I can say is that I am very happy to be with them. It has now been about 4 years that I've had coverage with them, my rates have steadily decreased every 6 mos. I had been thinking about shopping around for better rates but with the service that I've received in the past few months, I've decided that I don't mind paying a few extra dollars. I'll be sticking with Progressive."
2008-09-25 21:12:20 EST
"I was very happy with Progressive because their prices are the best. When I got in my accident, I found out why. They didn't pay my physican correctly. My doctor was very thorough and spent well over an hour with me, even on my followups. I live in Florida and did some research and found out that because of the personal injury law, there is a rule that insurance companies have to pay based on medicare pricing. But my stupid company instead of paying what the doctor billed (and I thought he should have gotten) they said that my case was not complex enough or he shouldn't have spent the time that he did with me. I was scared and had a lot of questions and he really helped me out. I can see why doctors don't want to accept insurance from people anymore. Insurance companies, especially Progressive based in Tampa, Florida, are robbers without the guns."
2008-09-26 16:54:57 EST
"Kind of "pricey" as monthly premiums go, and we don't think the $5.00 mo. payment surcharge is right or fair, but the one auto claim we had was addressed, fixed, and paid for (new parts) within a week...with a rental car, which Progressive also paid for.
"
2008-10-11 20:17:46 EST
"They claim that you will only pay your preset deductible at the time of a collision but if you don't go with their preferred shop they will make you pay extra out of pocket when it's time to pick your car up from the shop. My claims adjuster would never return my phone calls.. so I made a complaint with the BBB & the Division of Insurance"
2008-10-13 13:42:14 EST
"I love Progressive.....
My car was parked in a parking lot and was hit.....called progressive...was asked to take my car to a shop of my choice and call them back with details.....Damage was $3700.00
Claim was settled in 1 week flat....
AWESOME!!!!!!!!!
It only got better.....it was time to renew my policy....i was afraid that the premium might go up.....
instead.....i got a $74 discount SWEEEET :)
I have been with them for 5 years.....I was recently considering changing my policy to another company that would save me $200 every 6 months....I decided against it :)
Progressive RULES!!!!!"
2008-11-02 23:54:33 EST
"We have filed two claims with Progressive. One for hailstorm damage, and one for a car accident (not at fault). In both cases, the claims were handled quickly and the people we dealt with were helpful."
2008-11-04 16:42:38 EST
"I was in an at fault accident, called in from the accident site and was taken care of very quickly. They provided me numerous options to have the car towed to and followed up very quickly. I have been with Progressive for almost 7 years and will be adding my home soon! Great insurance!"
2008-11-06 22:24:15 EST
"I have a small, 22', RV built on a Freightliner Chassis. The first month I had the vehicle I backed up into a wall which I didn't see. I now have a backup camera on the van. There was 2,800 damage to the unit.
Progressive's agent examined the damage while at a repair facility of my choice. The damage was repaired in a timely manner and paid directly to the repair facility. We just paid the deductible. Our original rate was $650, the bill came last week and they raised the rate to $1,100. Am in a quandry as to staying with them. Looked into AARP Hartford but there were so many really terrible reviews that I don't know what to do at this point in time.. Probably will stay with Progressive."
2008-11-09 13:56:27 EST
"There Claims reps are very rude. Even the managers think they know it all. They try to scam you if they can. Also get a lawyer involved to talk to them. They lie alot. "
2008-11-17 15:37:48 EST
"We have been customers for over 3 years now. We have 3 vehicles and our agent said that our trailer was covered also. Our policy book states over and over that the trailer is covered if pulled by an insured vehicle. Well.....on a recent trip, our $20,000 trailer was totaled. Plus the towing fees were almost $1600. Progressive now says that becuase we didnt list the trailer (the agent told us different) as a vehicle, the most they will pay is $500 and no towing. So it is a hard lesson to learn.......read the policy and dont listen to the agent. His "help with coverage" cost us the trailer and now a huge towing bill too. Progressive did not cover us for the policy we have been paying on for over 3 years now.
Very sad service. "
2008-12-06 00:54:01 EST
"From my experience the claim reps were helpful in getting done what needed to be done, and correctly the first time. All in all they have taken care of me, whether that was their intention or not."
2008-12-09 00:12:48 EST
"Progressive's prices are great...until you get in an accident. We were hit by a drunk driver. Progressive wouldn't return our phone calls and it took them 6 months to tell us we had to pay to fix it! We had to hire a lawyer just to get them to respond and reimburse us. Disgusting customer service, and company in general."
2009-02-03 01:54:53 EST
"A motorist who is insured by Progressive ran into my car. It was declared his fault/liability. At first Progressive was responsive, sent an adjuster out to the house, etc. But then started trying to weasle out - put the claim under investigation to see if they actually in sure the person who hit us, etc.. How can Progressive possibly not know if they insure someone - they have all the records of who they are, what car hit us, which driver and they presumably have the payment history for the insured. Basically they are trying to do anything they can to get out of paying from my perspective. Lousy to do business with..."
2008-12-20 12:12:48 EST
"Be very wary of their low rates. They gave me a good quote. Then once I had signed on and paid in full, they changed to valuation of my home to almost 7X it's purchase price - and along with that doubled my quote. I argued to no end, kept getting transferred on the phone, and eventually had to go through the mess of canceling and finding someone else."
2008-12-11 10:55:55 EST
"I had a vehical stolen from me five months ago and still have to make payments on a vehical that i do not have and they drug there feet for 4 months and then it was found the problem was that it was totaled, and lots of stuff stolen off of it and still they take another month and have to do an under oath statment, they have drug me through the gutter and would strongly suggest that no one should ever have this insurance company "
2008-12-13 18:49:57 EST
"Rates going up every year despite no accidents or tickets! Also, I made ONE late payment in three years and they reported me to the DMV. They said that they had to according to the law, but I looked it up and that's not correct. They have to report when a policy is cancelled...I never cancelled; I even called them and told them the payment would be five days late. They said no problem - then three months later I get a letter from the DMV wanting proof of insurance becasue Progressive reported that I no longer had it. I provided the necessary info to DMV and 2 months later I got another letter threatening suspension and fines due to non-insurance. Somehow, Progressive screwed up when DMV tried to confirm my insurance information. But they greedily and quickly take my money every month! I have been insured by several companies over the last 20 years and have NEVER had another company report me to the DMV for a late payment!(Again, only 5 days late)!! I'm going through hell for one late payment in three years! If they provided good customer service, they would contact the DMV for me to verify my insurance policy and take care of this mess that they created."
2008-12-26 11:24:36 EST
"I have had 2 claims in 9 years. The 1st took ten weeks to get the claim paid and now we are 2 weeks into the second claim and getting nowhere fast. We are in the process of changing carriers. I know others that have had the same issue with this company."
2009-01-08 22:35:58 EST
"I was rear-ended by a driver insured by Progressive. Claim was delayed due to bad information provided by their driver. Once claim was finally active, Progressive pushed me to go to one of their repair facillities (cheap repairs). Six months later, I can't open my trunk and Progressive will not warranty due to the fact that I did not use one of their repair facilities. Customer Service Rep (oxymoron) was rude during claims policy and even more rude when I asked about warranty. Stay away from Progressive!"
2009-01-21 14:17:37 EST
"I have filed two claims, one my fault and the other not, both times there were very helpful and nice. They picked up my car and I did not have to do anything until they called me to pick it up which was 4 days earlier than what was estimated."
2009-01-25 22:59:26 EST
"Over several years, no one in the family has had an accident or traffic violation added to a driving record. Progressive has continued to lower our yearly premiums. I check several major auto insurers(State Farm, Allstate, AAA, Western National, Liberty Mutual, Thrivent)each year and none can come close to what Progressive charges. We have never shorted ourselves on insurance - we always purchase the most coverage. People say that you can never speak to an agent in person when dealing with Progressive. I haven't needed to yet and have saved $400 a year and this is my sixth year with Progressive.
Yes, I'm happy."
2009-01-28 16:39:30 EST
"Multiple options for service. I enjoy the company's technology offerings for tech savvy users. They *can* operate traditionally if that's more your speed. On the one occasion I filed a claim they were promt, courteous, and fair. Progressive has been the most positive experience I've had with an auto insurance company."
2009-01-30 23:25:07 EST
"My claim was back in 05 but service was courteous and fast. Almost a year had past when some of the autobody work became unacceptable to me. Their lifetime warranty took care of everything with no troubles.
I know many have had bad experiences but I thought I would share my positive experience with Progressive."
2009-02-04 13:15:21 EST
"When I was looking for insurance, Progressive was the cheapest of all the companies I checked, so I decided to give them a try. A couple of months later, I hit a deer, which trashed the body of my car. The Progressive adjuster took care of everything, was very polite, and even gave me two follow-up calls to make sure everything was kosher. I also appreciate their online access to your account."
2009-02-19 15:26:47 EST
"I just turned in a hail claim on my 1998 corvette I was sitting in the car while it got nailed with small hail. The progressive guy called me this morning and said they have determined by the photos taken by one of their adjusters, the marks in the paint were not caused by hail!!!!! He said the marks are from normal road driving. Well mr. smart guy, the removable top is full of marks the size of a pencil lead, how did I aquire those by driving down the road. I am extremely upset and as soon as I can am switching companies. I just hope anyone considering going to this company reads this first. I had full coverage on the corvette and I receive NOTHING!!!!!!!!!!"
2009-02-12 14:11:05 EST
"a tree fell on our car. we had full coverage and the damages done were purely cosmetic. they decided to total out the vehicle and force us to get a salvage title for it. we now can't legally drive our car. "
2009-02-12 20:31:05 EST
"My car was flooded last summer. The customer service I have received has been horrible. After 5 weeks in the repair shop, I received my car back with silt inside and out and the worst smell imaginable. I began having mechanical problems within a few days as well. The interior was cleaned again and the smell improved, but it was still present. I was told that I would need to prove that mechanical problems were related to the flood in order for them to be repaired. A few small items were repaired. Since some of the problems could not be diagnosed (shaking, loud noises, error codes no longer being recorded), I was told that they would not be fixed. I had to pay out of pocket for a transmission 3.5 months after I got my car back, since I could not prove the flood caused the problem (even though I had never had problems until the flood and there had been filthy flood water in the transmission). I ended up trading my car in (for the price of the transmission) because I could not take the risk of continued problems. I was out of pocket $6000, even though I had full coverage. "
2009-02-14 17:12:06 EST
"Crappy agent, no call back after 6 calls.
Went to court and won!
Judge awarded full claim because of stupid agent!"
2009-02-19 10:18:29 EST
"bait and switch. low initial premium with 'progressive'ly higher premiums to follow with no explanation. several calls and e-mails ignored. no interest expressed in maintaining relationship, in spite of no claims and debited pmts. "
2009-02-24 12:26:43 EST
"I purchased a brand new 2009 vehicle in November. On January 11, I received a call that the car was hit while parked and the back of the car was pushed up on the sidewalk. While the cops were still there attending to the other driver, I immediatley called Progressive. It is now February 18, more than a month later, and still no car. They first only thought that there was body damage. But after I picked up the car, I noticed that the car was pulling to the left. The auto shop said that the axle was cracked and it looked like there was some damage to the wheel. They never even examined the wheel. Then when the vehicle had to go out for an alignment (I guess I never realized that there is a difference between a body shop and an auto shop), the other shop scratched the driver side door. While I appreciate the shop getting the vehicle restored to the way it was, it has taken entirely too much time and my rental coverage only covers thirty days. I would have taken it to another shop, but the claims representative said that they will not cover the entire bill, and there would be no guarantees.
The auto shop that Progressive sent me to was not qualified to the job and therefore should not be the "only shop in the area" to repair my vehicle in a "timely manner". "
2009-02-18 14:17:11 EST
"I have had 2 policies with Progressive, one a couple of years ago where I had to file a hail damage claim. No problems getting everything taken care of. I now have a new policy with them, great coverage 1/2 of what other companies charge. I've had to call their billing dept twice to get my payment extended due to lack of funds, and they have always been quick courteous and pleasant. I have (luckily) had no problems so far. I have never had to wait long on the phone for help, and the person who has helped me has always been very apologetic and polite. "
2009-02-18 13:43:14 EST
"Thanks, Progressive, for ruining my life for the last 8 months.
I was side swiped off the road by a non-English speaking jerk who also happened ot have Progressive. Spent two days in the hospital, the car had thousands of dollars worth of damage. Couldn't even walk after the accident.
I spent the last 6 months getting regular therapy with a chiropracter and a masseuse. Because of the severe pain I get migraines once or more a week and have to frequently take pain meds and valium to relieve the pain.
Directly after my accident I had one adjustor, who passed it off to someone else, who passed it off to someone else again.
I was sideswiped by the man who swerved into my lane, then tried to run before the cops got there.
Within a week they decided I was 100% at fault, so I got an attorney.
BOOM-Just like that they dropped my liability to 5%, stating the it was 5% my fault because I "wasn't paying attention to the fact that he was going to hit me so I should have gotten out of the way".
Last week I had the IME appointment with their doctor. Got the report today, he said that "my pain is exaggerated, and fake, and made-up". The exercises he had me do, he said I was "Faking pain".
So naturally, they cut my medical off not last week when I had the appointment, but a month ago.
I knew as soon as I walked in the door to the IME that he had already made my decision before he even met me. The way he asked questions and interrupted me when I tried to answer told me that he was getting paid a LOT of money by Progressive to say that I was not hurt in any way.
So that's that. Do you think I'll ever renew with Progressive?? NO. I've been with them for almost 4 years and this is my first accident. Great going Progressive. Bet you won't see these comments on their commercials."
2009-02-26 13:24:57 EST
"In over three years, we've filed two glass claims and one collision claim. Very dissatisfied with the handling of the collision claim. Each time talked to representative was told conflicting information. She complained about how far she had to go to view the car at our chosen body shop. She didn't know where the shop was although other Progressive reps frequently there. Requests to elevate to a supervisor were ignored and then difficult to pursue. We're changing companies at next renewal. I believe our problems were related to this claim representative rather than company issues but that's who my interaction was with.
Had a separate issue where we called customer service rep (not claims rep) and were quite pleased with the service and genuine desire to get it resolved. "
2009-02-26 22:43:33 EST
"I just got progressive as a Ins. Co. I did it online because I though the prices were a lot cheaper. I hope I did the right thing. If I dont like it, I will cancel it after the six months Policy. "
2009-03-05 16:55:59 EST
"i called them for a quote and they were realy expencive and when i said that i pay a lot less now the agent gave me an attitude and hung up on me.unbeliveble."
2009-04-01 10:54:03 EST
"Got into an accident, where i was on the main road and had the right of the way, this guy jumped a stop sign and hit my car on the side.
Progressive sent their agent who tried telling me that i was at fault too.
When they quoted me in the beginning they used Kelly's Blue Book for the value of my car after the accident they declared my car a total because according to the software they use my car's value had depreciated from $8000(a year before the accident) to $3000 ( at the time of the accident). So they offered me $2200 after declaring my car total.
Do not use their recommended Mechanics they quoted me $3500 for repairs. I got my car repaired for $2100 on my own.
Got a Lawyer and maid they pay.
This company is a Cheat, Watch out!!!"
2009-04-04 17:49:23 EST
"the company said they would pay until I took the vehicle to their "network " repair facility after I said I wanted a second opinion on price ... take the vehicle somewhere else they denied the claim saying the damages were inconsistent with the stated accident .... I am going to park my car in front of their office and write on the windows how I feel about them until re review or have a non affiliated party say the damages are inconsistent"
2009-04-07 00:17:07 EST
"very helpful, friendly, and hazzle free."
2009-04-10 11:32:11 EST
"This company is a cheat!! watch out people!!"
2009-04-18 12:23:58 EST
"They use untrustworthy businesses to do service (tow companies, etc) and they are slow to get an adjuster out to look at your car. "
2009-04-22 23:32:07 EST
"Excellent service. Timely and professional."
2009-05-02 03:02:04 EST
"We have Progressive insurance and have had it for a couple of years. One of our cars got totaled by a valet driver who was driving another vehicle and ran a stop sign. The valets insurance company was taking long to pay our car off so Progressive went ahead and paid our car off and is fighting them to get reimbursed. My accident was not counted against me, my insurance rates did not go up. I have been completely satisfied on how Progressive handled my accident. I could check online for all of the progress, including their reports on the damage to my vehicle and gave me a direct contact to my rep. This is by far the best insurance company I have dealt with. The Rep was always curtious and really helpful. "
2009-05-05 16:21:07 EST
"I got rear ended and tried to file a claim, but the adjuster I dealt with was horrible-- condescending, accusatory, manipulative, and the most awful person I had ever spoken to on the phone.. until I requested to speak with her supervisor, who sounded like a slimier more reptilian and angrier version of the first one. They tried every dirty trick they could, and even though I had a 3rd party eye witness of the entire accident, I had to spend months and months in claims court. "
2009-05-12 00:19:52 EST
"Fast and friendly service everytime I needed them. I have no complaints at all with Progressive."
2009-05-17 17:35:49 EST
"Their representatives are very responsive and professional.
I had a breakin which resulted in a broken window and broken horn. Progressive took care of everything along with a 2 hour car rental. "
2009-05-20 16:27:36 EST
"Our parked car was hit in a parking lot. Progressive began handling the situation from minute one. They dispatched a damage assessor within two days, and our car was fixed in a week. It was an unbelievably fast and professional response from any insurance claim I have ever had to do."
2009-06-01 09:43:39 EST
"May have to hire an attorney to get them to pay a claim."
2009-06-04 09:48:39 EST
"I have unfortunately been in 3 accidents, all with different insurance companies. Progressive has been the best in service and being fair. I have also had Allstate and AIG, which do not compare to the service that Progressive offers. Better quality with a lower premium."
2009-06-29 22:41:23 EST
"No tickets or accidents in 3 years, yet they doubled my premium for 6 months. They could not give a reason, going elsewhere."
2009-07-01 09:36:38 EST
"they raise rates every six months - even with no claims - very clean record - great credit rating - why???"
2009-07-16 15:07:17 EST
"The Progressive Adjuster came out right after a car vandalism incedent. She made her notations regarding the damage, went over them with me, and stayed in contact while the claim processed. I was notified within days and collected my insurance benefit in days for the check. I had to pay my Out of Pocket Deductible of $500. My damages came to almost $900. They issued me a $400 dollar check and I made a appointment right away with a body shop. I advice you to shop around and get quotes. I would also like to advise you to go to a reputable shop. Ask them questions. How long will it take to get the damages fixed, in the event it takes longer to repair how does the shop handle that? Get names, dates, times, and document this information. Keep receipts!!! Research information..."
2009-07-16 01:45:43 EST
"These guys are wonderful. They quickly take control of the situation and payed my claim. "
2009-07-07 13:16:31 EST
"Progressive disputed a very obvious claim resulting in me having to battle for satisfaction. The representatives were not knowledgable and consistent. "
2009-07-07 13:48:39 EST
"Veils of secrecy ending in denial of claims. Terrible communication, dismissive attitude. Some of the worst insurance experiences of my life."
2009-07-09 21:52:07 EST
"the have an awesome concierge site, your in and out no hassle with a life time warranty on your repairs. "
2009-07-25 23:48:38 EST
"They are more expensive, but it was worth it, when I had my wreck, I had my settlement check in my hand the same day. They also backed me up against a frivilous injury claim, where the guy was trying to sue me for more money. I have been very impressed with them!"
2009-07-27 17:21:49 EST
"Easy to use website. Very helpful, easy to work with representatives."
2009-08-02 01:31:10 EST
"I got rear-ended while taking the car out of my apartment basement parking. The other person was inattentive and was driving very fast. Progressive claims agent started siding the with the other party right from the beginning, proactively called them up, offered then a check up and check all in one day. I am really surprised to see his dedication to others while ripping off his own client. Because i was backing up it was all my fault and the person on the aisle had the right of way to and right to knock anyone in the road with in the 10 feet wide road of apartment complex. "
2009-07-30 15:43:21 EST
"They took my claim and then ignored me for 4 months. No response to email. No response to voicemail. No response to online request for my rep to call me. No response to online request for a phone call. Zero response. VERY FRUSTRATING. When I finally found a manager to respond to me, then they offered a settlement of far less than it would cost me to repair the damange. NEVER BUY A PROGRESSIVE POLICY. They will do everything to avoid paying out a claim, to the extend of ignoring you for month after month after month."
2009-07-30 17:11:56 EST
"My vehicle was vandalized. Broken windshield and rear windshield, and they keyed the driver side. I had full coverage, so I thought my insurance company (Progressive) would take care of me. Wrong! They sent a special investigator from Sacramento to interview me. She said the cost to fix my car was too high, so they deemed it a total loss. For reasons beyond my knowledge this involved interrogating my fiance at work, my neighbors, and even my relatives who live 300 miles away from where the vandalism took place. Everyone she spoke to felt abused by her in one way or another. I have cooperated 100%, even when it is unreasonable; bank statements, cell phone records, home phone records, safeway receipts?! and other things not related to the incident. It has been a month since I was victimized, and my insurance company (Progressive) continues to make me and my family re-live the experience every day. "
2009-08-04 15:00:22 EST
"Progressive is the WORST I would not recommend this company to my enemies"
2009-08-12 11:33:08 EST
" had to argue with adjustor on damages to motorcycle. adjustor stated some damage was not due to the hail storm when in fact it was. Progressive is a real piece of work.
BEWARE!!! "
2009-08-19 08:49:49 EST
"Too much hassle to get claim paid."
2009-08-24 20:31:51 EST
"I just called to get a quote for home insurance. One of the questions asked by the agent was, " how nuch do you think your house is worth today?" I told her, about $400,000. After asking some more questions she gave me a quote of $920/year. I am currently paying $620 to another insurance company in MA. I started reading all the coverages on my current policy. The agent cut me off and said "it costs $410,000 to build your house today." My current policy lists the rebuilding price as $280,000. So, if I had estimated the price of my house at $100,00, she would have probably estimated the cost of rebuilding my house at $120,000! Avoid these scam artists. According to my experience the entire insurance industry is a scam. But these people are the worst."
2009-08-26 18:34:49 EST
"Cheap!"
2009-09-24 08:38:47 EST
"Had a claim 1 month after signing up with Progressive and it was handled superbly"
2009-10-20 10:57:19 EST
"Very bad customer service and rude for new customers! They do not like if you do not switch to them right away! they do not like customer if you ask questions. "
2009-10-23 13:58:39 EST
"How this company is rated number one is a joke."
2009-10-15 04:40:03 EST
"Great claims and road side services plus the cheapest rate I have found! "
2009-10-15 21:55:30 EST
"I have been treated like a criminal, the Progressive agents that have called me have been rude, mean and yelling at me for something that was out of my control. I do NOT deserve to be disrespected and I will not allow you to do that to me. "
2009-10-26 15:27:52 EST
"they take long time to send someone out to look at my truck it been 2 days nothing yep"
2009-11-03 17:22:41 EST
"I have been with Progressive for over 9 years and have filed 3 claims during that time a couple minor and 1 major and was handled very professional and timely."
2009-11-16 20:44:27 EST
"Accident forgiveness program was granted even though we were just shy of 4 years with the company. Significant discount for paying 6-month premium rather than month to month. Consistently lower your rate if you remain violation-free. Super fast and easy to deal with claims department when there was an accident."
2009-11-20 13:19:47 EST
|
|
 Take Survey
|
|
View all Companies Reviewed
|
|
|
|
Auto | Homeowners/Renters | Health | Life | Insurance Agents & Quotes | Site Map | Privacy Policy | Media | About Us | Contact Us