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Nationwide Insurance Reviews and Customer Comments

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These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"Anyone that has Nationwide as their insurance on their home better think twice. Don't try to make a claim because you will be very disappointed. They don't like claims they only like to deposit your check into their bank account and hope there are plenty of fools to feed their account.If you ever have hail damage call them immediately after a hail storm no matter what. I am definitely changing my home and auto policy to another company that has the decency to work with me on a claim.I had three roofers tell me that I had hail damage which happened last year and I didn't know about the damage until my roof leaked into my home. They denied the claim and I am very disappointed in thinking I had a good company and found out it was the worse company that I could have selected.Do your homework and shop around and be sure to stay away from this company. "No NATIONWIDE IS NOT ON YOUR SIDE." "
Commented on 2014-11-17 20:01:04 EST
"The company cancelled my homeowner's policy that I had for more than 20 years with NO claims. The reason they used? I have ivy growing on a brick wall. The real reason revealed to me by an employee They were instructed to "find a reason" to cancel older policies with no claims because "they were probably due for a claim." What kind of logic is this? I have now cancelled all policies with this company and will never use them again for anything They also treat their employees badly... so it is no wonder that their service is not good."
Commented on 2014-11-14 14:51:45 EST
"Rate's continue to climb they are pricing them selves out."
Commented on 2014-08-24 07:04:44 EST
"TERRIBLE COMPANY....awful telephone call centers cheating underwriters. Absolute worst insurance company i have come across and i have had a few over the years AAA Progressive Liberty Mutual were all better in every way than Nationwide"
Commented on 2014-08-20 17:35:22 EST
"After more than 40 years with this company I would not recommend anyone purchase insurance with this company."
Commented on 2014-07-30 05:59:01 EST
"How can I be with a company 10 years and rate it so poorly? They dropped me just like most people in the state of Florida. Myself kids or any family of mine will never purchase anything from this company. EVER"
Commented on 2014-07-20 19:28:46 EST
"I was told to repair a piece of wood and send in picture of repair or my policy would be cancelled. I completed the work on time and called to verify everything was completed on the insurance end. Instead of hearing everything was finished i was emailed a picture dated 6 months earlier showing a repair/add-on the building "needed" to be insurable. This "add-on" would take a week to complete and several thousand dollars. On was on the phone talking and waiting on hold for 3 hours all to find out my insurance policy was cancelled but that the usual underwriters were out and would be back in several days to review the issue. In the end my policy was reinstated oops their little mix up and they did not notify my mortgage company to notify them of their mistake and that my policy had my policy reinstated so my mortgage company bought their own expensive insurance at my expense. Everything was settled today after 30 mins on the phone with mortgage company and nationwide insurance. Summary wasted unpaid time and a big headache. Not worth it im shopping for other insurance companies to cover my car house and investment properties."
Commented on 2014-07-17 12:27:33 EST
"Every year since i had my insurance with this company may rates have gone up I called and asked them why and they said it wasn't my fault just the claims in my area have gone up so they have to increase my rate.I think my state of pa should go back and start regulating these insurance companies.Like they use to and they shouldn't be allowed to raise your rate based on your credit rating it should be based on your driving record.That is another hook up our elected poloticians allowed the insurance companies to do."
Commented on 2014-04-19 09:15:52 EST
"I have been with Nationwide for 28 years. I get the paperwork to renew insurance on my Truck and my wife Jeep and now they have changed our insurance from Nationwide Auto to Nationwide Fire and the price went up by 100.00 for six months. We are tired of the price going up every year with no clams. Found Insurance that is half the price of nationwide. So after 28 years we are going to make the change before they just drop us next."
Commented on 2014-04-06 00:30:56 EST
"Nationwide cancelled my homeowners policy within 3 months due to a prexisting condition flat roof on patio. They had me switch the policy before the underwriter approved the inspection report. The sent me a cancellation letter and a refund check minus 250. The agency's office did not call me to let me know there was a problem. Nationwide is not on your side. This is a very unprofessional company and they only care about the money. They representative was very friendly when she was trying to get my business and called me several times to follow up. When I told her about the cancellation letter I received she said that there was nothing she could do. I never heard from her again. "
Commented on 2014-03-24 13:58:45 EST
"This survey may not apply to the NationWide Retirement Solutions program I have been with over 20 years and just started collecting in July 2012. This program has made me a lot of money during the time I've invested in it and so far I am still making money in retirement. "
Commented on 2014-02-20 14:55:51 EST
"I don't understand why Nationwide's rates increase every time you renew. All I get from the agent is that Nationwide has increased its rates and its nothing that I did. I have found a company that will save me approximately 400 dollars per year for the same insurance and this amount does not even include the so called discounts that I get from Nationwide. I have been with this company for over 40 years and it is time that I leave. The rate hikes are just way too much. "
Commented on 2014-01-27 12:27:48 EST
"Nationwide keeps raising my homeowners insurance. It is now 200 per year higher than when I started the policy three years ago. I went to my local insurance agent today and he got me a Metlife home/auto policy. I saved 40/yr on auto and 145/yr on homeowners policy. I can't wait to call Nationwide and cancel my policies with them."
Commented on 2014-01-03 16:25:32 EST
"called to cancel this policy in less than 1 hour. they claim they can keep over 100.00 for just writing the policy. what a rip off. actually called allied and somehow got transferred to these crooks."
Commented on 2013-10-26 13:29:48 EST
"My 2013 Toyota was totaled due to no fault of my own. Nationwide totaled it and issued two checks one to Toyota and the balance of the settlement to me. Then they issued a stop payment on both checks due to a mistake of their own. Now they aren't replacing the check and can't tell me when I'll receive payment. I can't get any of the claims reps I had been working with to help me or answer phone calls or return emails. Throughout this entire process I dealt with nothing but incompetent people who didn't know how to do their jobs and could not answer questions. My own agent was useless throughout this entire process and has done nothing to help me."
Commented on 2013-10-19 13:55:00 EST
"Have been with them over13 years never a claim.Now I totaled my truck 2012 and I live in wy and trucks hold value I have showed them many comparison on auto trader and other ads .And all they do is take the same year and not true comparison of options not even the same trim package. And still want to give me less than lowest comparison. Unreal"
Commented on 2013-10-05 13:15:11 EST
"I had a Tenant that absolutely DESTROYED one of my apts. The adjuster would not pay because they called it HARD LIVING WHAT THE HELL IS THAT?Over the last 10 yrs I paid 80000 in premiums and the claim was for 13000.Destroyed the bathtub kitchen fridge a/ccarpet and stove- had to Strip the whole apt down to the drywall.No wonder their reviews are extremely dissatisfied"
Commented on 2013-07-27 11:00:05 EST
"I submitted a couple of auto claims during the past 20 years and was satisfied with the claims handling HOWEVER I also had a homeowner's policy for 20 years and they suddenly cancelled my policy because I had some ivy growing on a brick wall I sent the underwriters a 65-page report by the University of Oxford that showed that ivy does NOT cause any damage to brick walls. Nationwide stated "well it might still cause some damage." They refused to consider any evidence. Then my agent got mad because I refused to pay crazy high prices with her for a sub-standard homeowner's policy with another company I moved my home and auto policies and am saving a significant amount of money Nationwide tends to be overpriced. Thank you Nationwide for making a stupid decision. Because of that I am now saving money"
Commented on 2013-07-10 12:56:14 EST
"After a decade and a half of loyalty. My insurance policy premium continues to increase every 6 months. Perfect driving record and they are still Not On My Side.Four months ago they sent me a refund check stating there was a change in my policy and I was receiving a refund. Now they are asking for their money back. What kind of service is this. They issued the refund. Poor service."
Commented on 2013-07-01 12:12:14 EST
"My insurance adjuster was ruid accussed my husband and I of getting up on the roof and kicking up tiles. My husband is 60 years old iam 55. I WOULD LIKE TO KNOW HOW SHE THINKS WE GOT UP THERE CONSIDERING WE DONT OWN A LADDER AND WE BOTH HAVE FEAR OF HEIGHTS? They refused our claim and in addition to that when we asked what our insurance does cover she informed us that depends on what precautions we take to protect our homethey could refuse our claims if they find negligence. I am guessing they dont pay out much in claims considering all the ring you have to jump through to make THEM happy."
Commented on 2013-06-03 15:57:51 EST
"Agent did not support us. Used contractor he recommended. Billing is a mess. Contractor trying to collect more money from us and NW won't help. Received cancellation today based on condition of our roof they just paid to replace it and a small area of missing grout in our stone chimney. Would not recommend to anyone. "
Commented on 2013-05-17 22:30:48 EST
"I have been with Nationwide for 5 years never filed a claim not once. Called to get a insurance quote for a vehicle that is 6 years old adjuster was 60 off of her quote after I bought the vehicle. Unable to afford Nationwide they made a very big error. Quoted 187 monthly to paying the actal 240 is too much of a difference for an experinced rep to be off. "
Commented on 2013-05-05 21:45:28 EST
"I had to dump them after 19 years because of inexplicable and huge rate increases almost doubled in last 5 years while claim free. I shopped around and saved oodles of money. "
Commented on 2013-05-02 12:25:08 EST
"The Nationwide office that I was dealing with never answered their phone or returned my messages. After canceling my policy it took almost 3 months to issue me a refund check. Bad business"
Commented on 2013-04-09 09:13:35 EST
"Horrible customer service and shady business practices. "
Commented on 2013-03-25 11:07:31 EST
"I have had nationwide insurance for 17 years and they just gave me a very large increase in my rateswhen i called they could not tell me why they increased my rate so muchtoday i got home and i got another large increase on top of the one i got last week.Im done with nation wide BEWARE stay away from nationwide insurance"
Commented on 2013-03-08 19:47:02 EST
"The claims adjuster takes days to get back to you. I called three times within a week to reach him. Awful ON YOUR SIDE YEAH RIGHT"
Commented on 2013-02-08 10:09:23 EST
"After 8 years with nationwide and no claimsmy payments keep increasing "because of so many claims by policy holders" basically because other peoples bad driving they keep raising my rates "
Commented on 2013-02-06 10:09:15 EST
"Dirty strategy to sign me up with a decent rate in Jan. Then they increased my home insurance rate after a short inspection in March. My agent was totally incompetent. He would not return emails and calls on the rate increase. Eventually had to cancel in Nov after nearly one year of running around. Of course they would not provide me a correct refund of my prepaid premium. Please be aware. Never again. Shame on Nationwide. "
Commented on 2012-12-10 21:47:57 EST
"storm damage and theft the pay out was not worth the trouble of even filing and then they try to cancel when I tried to get other insurance nobody would cover me because of 2 very small claims in three years now I pay as much for insurance as what my house payment is."
Commented on 2012-10-10 01:24:25 EST
"I contacted my agent on a homeowner claim for water damage. It took Nationwide over 30 days to inspect the home then send a report denying my claim. I had to live in a home with mold water damage with no approval to fix the problem. Water was entering the home through damaged flashing around my chimney and after getting approval from my Claims Examiner I sealed the damaged flashing to prevent further damage before the Examiner came out to inspect it. When the Examiner finally was able to inspect it in addition to an Engineer they both stated "water could not have come into the house at the flashing because that is all sealed up"."
Commented on 2012-10-09 19:35:43 EST
"I have had nationwide for almost 20 years. They sent me a letter saying that they would never drop me do to being a long time customer. THEY LIED After 20 years they send a letter stating I am being dropped because I have made claims 20 YEARS They are HORRIBLE They are more than willing to insure you until you make a claim"
Commented on 2012-09-29 16:12:35 EST
"Been with Nationwide for over 16 years. They have raised my rates every six months for the past 4 yrs with no claims filed. This company has no loyalty to long time customers. It only cares about the bottom line."
Commented on 2012-09-04 13:44:57 EST
"not on your side"
Commented on 2012-08-24 19:50:43 EST
"I have had Nationwide on my home in California for the last seven years and have made no claims. I received a letter that they would no longer be providing earthquake coverage but that coverage would be available through the California Earthquake Authority. I received the renewal policy and a few days later the proposed California Earthquake Authority policy. If I stay with Nationwide and use CAA for earthquake my cost would be 2800 annually and the CAA policy would not cover the same as the Nationwide policy did. I was forced to change to Amica because it would cost me over 1000 less and they are higher rated. Nationwide considered its own interests and not mine when they unilaterally decided to no longer offer earthquake coverage direct. "
Commented on 2012-08-21 13:02:42 EST
"I believe that my dissatisfaction comes from the agent not the company. Every contact has resulted in a misunderstanding an error an unfulfilled promise a misbilling or some problem. I think that the communication between the agent and the company is at fault rather than the parent company. My representative at the agency seemed clearly incompetent."
Commented on 2012-08-13 12:14:11 EST
"I dealt with a third party adjuster. our personallities conflicted. Now he got me back by have them cancell two of my rental policies."
Commented on 2012-08-07 13:47:58 EST
"They were rude and very unhelpful. We never even met the adjuster. We were victims of theft and they treated us like we were the criminals and we pay for this service. When there were issues with the body shop they did not step in to help us and stated that we should be happy that they were even willing to talk to us was a complete nightmare that caust a fortune and ended with 10k loss in value of vehicle due to quality of work"
Commented on 2012-06-22 13:12:16 EST
"Helpful people "
Commented on 2012-06-14 08:15:33 EST
"Every time I make a payment either by mail or online they claim they never receive it. "
Commented on 2012-06-02 12:54:41 EST
"Two months after insuring with this company they send an "independent" evaluator out and my premium goes up 20%. Every insurance company that I had a quote from including Nationwide had the same value for it. Two months later within the 60 days allowed by the state of GA the premium goes up. This house was already insured at over double its worth. This is thievery and opportunism at its worst. Buyers be ware."
Commented on 2012-05-17 11:37:50 EST
"Un organized rude.....cancels you because they lost your information "
Commented on 2012-04-02 11:52:52 EST
"Company is not responsive does not call back loses paperwork. Incompetent after 50 years of life insurance policy. "
Commented on 2012-03-23 19:54:01 EST
"After 32 years a claim was filed. My policy was cancelled prior to claim investigation being completed. Total medical loss of claim is 255.00 Run like the wind from Nationwide"
Commented on 2012-03-21 13:47:43 EST
"Nationwide is not on your side."
Commented on 2012-03-16 21:18:18 EST
"claim made policy cancelled. Enough said"
Commented on 2012-03-14 09:04:31 EST
"23 year customer no claims for 19 years. Homeowners Ins. cancelled because of 3 weather related claims and one loss claim in the last 3 years Very disappointed with the way it was handled. We ask before each claim if it would present us with a problem and was told it would not if it was weather related."
Commented on 2012-03-12 21:38:32 EST
"had a hit an run they wanted to investagate me it took them 5weeks to even get back with me about the accident now im sueing them."
Commented on 2012-02-28 23:15:28 EST
"Constant billing errors and problems."
Commented on 2012-02-09 20:42:00 EST
"Nationwide is a big company that has "in-house" attornies. The only way to get a fair settlement is to sue them with a good attorney. "
Commented on 2012-01-29 19:38:42 EST
"nationwide does not want to pay for anything unless you threaten them with a law suit"
Commented on 2012-01-20 15:57:33 EST
"I have multiple policies with Nationwide. Ove the years there have been constant problems with changes in coverage. They have cancelled policies for no apparent reason and I have had to spend unnecessary time on the phone trying to get the policies reinstated. I decided to get an umbrella policy with them but to do so I had to switch my auto policy. Over the course of two days I spent about three hours on the phone setting up all of the policy changes. Then about a month later I received a notification that the umbrella policy had been cancelled because the auto policy had not been set up properly - after they set the two policies up at the same time. So I had to spend another 30 minutes on the phone to get everything fixed. This has gotten to be ridiculous and Im planning to switch soon. "
Commented on 2011-12-07 17:38:36 EST
"This company can and will cancel your policy if you have a pet that is not registered with the Ins. Co. They like to send adjusters out to spy on clients to see if they can find any discrepancies unknown to their clients. If you like having big brother watching over you then this is the right Co. for you. I am looking"
Commented on 2011-12-05 18:26:03 EST
"They use auto body shops to do their claims adjusting. They only view external damage so when you have your own shop do the work they will always find additional damage that must be approved by a different adjuster who takes days to come out holding up the repair. They do this in order to force you to use their shops which is illegal in NC. I filing a complaint with the insurance commission."
Commented on 2011-11-23 08:30:28 EST
"One of the worse auto insurance I ever exchaged business with."
Commented on 2011-11-21 18:19:14 EST
"Their rates just go up and up. We have been with them for years. Changing companies now and boy we were taken advanage of. We are saving over 350.00 every six months by switching for same coverage."
Commented on 2011-11-19 18:43:58 EST
"Nationwide recently raised rates causing me to look at other provides. Otherwise been very happy and would have stayed with them."
Commented on 2011-10-31 10:33:39 EST
"Increase premiums with no notification. "
Commented on 2011-10-26 08:08:44 EST
"What can i say....they are all about taking your money and keeping it. They have no compasion and pass the buck by saying I am just the messenger. Leaving them as soon as research other companies."
Commented on 2011-10-15 18:21:07 EST
"My home was severely damaged by a hail storm. The adjusters solution to fixing the damaged siding mind you there are holes some of them the size of softballs in all of the siding on two sides of my house the solution salvage 12-15 pieces of siding from one side to repair the other. My broken windows Manufacturer recommended replacing due to the damage nope the adjuster said the manufacturer just wanted to sell me windows they can be reglazed. On top of that my record shows that adjusters have been in contact with me multiple times. Ive seen one adjuster who was at my house one time so not sure how this would constitute multiple times. There was an adjuster scheduled to be at my house but he want to the wrong address spent at least 45 minutes at my neighbors house where there was no one home and they werent even insured by Nationwide. Stay far far far away from this company. The are NOT on your side"
Commented on 2011-10-12 09:10:34 EST
"They gouge their customers on their auto rates Shopped 5 other companies and all 5 were half of what Nationwide was charging me for the EXACT same coverage"
Commented on 2011-10-07 16:16:00 EST
"As a loyal customer for over 30 years-with low risk-I assumed they were offering me good rates-NOT They charged me premiumn rates"
Commented on 2011-09-30 14:29:08 EST
"I was looking over previous bad comments and I can tell you that if an insuance company cancelled you it probably for a good reason and everyone is quick to say that the insurance company didnt send out the proper documents and they werent notified. The truth is that most people dont want their coverages explained to them nor do they read the doucments that are sent nor do they check their banks accounts on a monthly basics to make sure the insurance company is taking out their payment. So blame it on the insurance company all you want but the truth is that when you are not paying attention to the important things an not asking questions about what is covered and how it is covered. Well then its the consumers fault Insurance is important nobody wants to carry but you have to carry it so the next time you start a policy ask what each coverage covers and what extra you need to carry instead of trying to look for the cheapest rate because I can tell one thing about insurance its about quality not price"
Commented on 2011-09-27 17:54:55 EST
" I really do like this company and have never had any problem with them. I think I have always been treated fair."
Commented on 2011-09-26 19:04:13 EST
"Customer for years literally cannot remember when I did not have Nationwide Insurance. Recently they canceled my homeowners insurance without my knowledge and sent notification of such to a pre-2008 address of course I did not receive that notification. In addition on their own accord they chose to quit withdrawing the automatic payment from my bank account though for some reason they continued to withdraw my RV and automobile premiums. Finally they turned me into a collections agency for non-payment of the homeowners premium that they had control to pull out and always had control of for years. At no time did I request this cause this have insufficient funds or withdraw authorization this was all directed by Nationwide and Nationwide alone. The way I found out about this was from an automated phone call from their collections agency. Imagine my distress when I found out that I had been without homeowners insurance for months the biggest asset of my life My stellar credit was now in the toilet for non-payment of insurance to Nationwide who had total control of whether or not to automatically withdraw this from my bank...why was I turned in Why was this notice sent to an old address when I have documents showing that since 2008 Nationwide had my correct address on my homeowners policy Why did I received mailings that week to my correct address from Nationwide on my RV and auto policies Why was I not called They do not feel homeowners insurance and the cancellation of it would be a big deal to a longtime loyal customer When called Nationwide showed total indifference to my plight. They tell me I was canceled because they couldnt verify my address - though like I said I have numerous documents including that week with my correct address on it. No other reason whatsoever for them to cancel my homeowners and turn me into the collections agency. They tell me its up to me to correct the situation with the collections agency though I have absolutely nothing from Nationwide on why I was turned in or who to contact nothing...only that one automated phone call that made me aware that I had no homeowners insurance. Had my house burned down in this time frame it would have wiped me out and Nationwide didnt care. I am happy to say I am now with Hartford AARP and am saving 600 over what I was paying with Nationwide. I am working on getting a class action suit together and have contacted every news agency I can think of. I canceled every policy I had remaining with Nationwide and feel it is my obligation to warn other consumers. How dare they cancel my homeowners and put my family in jeopardy plus turn me into collections due to no fault of my own and then hold my credit rating and me hostage to their bureaucracy They are not on your side I wish someone had told me long ago. To think I trusted my largest assets with these indifferent fools be warned."
Commented on 2011-09-18 19:30:04 EST
"Nationwide made a couple of errors on my auto policy. The main one being that they inadvertently removed my collision coverage from one of my cars--without my approval or knowledge. In the 10 years I have been a customer with them I have not had to file a claim until I scratched a pole a couple of weeks ago. They said I only had liability--they dont have any records as to how my collision coverage got removed but because I had not caught their error they would not reinstate my collision coverage. Clearly Nationwide is on your side as long as you dont have a claim. If you do they are no longer on your side."
Commented on 2011-09-13 13:27:05 EST
"Horrible insurance company."
Commented on 2011-09-07 17:22:36 EST
"Health Net continues to misprocess claims not only for services but also RXs. If you meet your deductible they continue to apply monies to the deductible. Takes months to correct and many calls. Happens year after year. They know there is a problem and do not fix it.Increases are frequent and large-29-49.Cannot rely on website or personnel to know if a provider is covered.Cannot fix their errors quickly or easily.Used to blame all the uninsured for rising cost now it is blame Obama care for increases because everyone eventually is to have insurance. Also say because preventive care is to be covered they have greater costs yet Health Net will not cover all preventive care. They found a loop hole saying a policy is grandfathered so preventive care coverage is limited.If I could at this time not continue my policy I would not."
Commented on 2011-08-30 16:39:59 EST
"I have experienced wind damage to my roof over the last 3 years and paid out of pocket for repairs to keep from filing a claim. On April 26th and 27th the storms caused severe damage to my roof causing a leak in my living room. I called Nationwide and filed a claim on April 27th and didnt see an adjuster until June 1st. The adjuster recommended to replace 1/2 the roof. I requested a quote from two different roofing companies 1 recommended by Nationwide and both said there was also hail damage and the structure needed a full roof. Besides that Ive learned that the matching shingle is no longer produced. Nationwide says they do not have to match the shingle type or even the color to fulfill their obligation to the policy. They are going to send out an engineering company to investigate shingle damage. It has now been over two months and I have still have a defective roof both fuctionally and aesthetically. Im quickly learning that Nationwide is not really on my side after 9 years without a claim. I will definitely seek another insurance carrier once this is settled."
Commented on 2011-06-28 15:23:26 EST
"Nationwide refused to honor the PIP cap on my policy-even after I had my doctor provide a letter stating that the care he prescribed was medically necessary. I now have to file a lawsuit in General District Court to resolve this issue - stay away from Nationwide"
Commented on 2011-06-28 10:11:24 EST
" I have been with Nationwide for over 40 years. This year they decided to double my homeowners insurance rates. I was a walking salesman for these rats. I used to brag about them. Now that I began looking for another company I found out that Nationwide has been over charging me for all my insurance for years. I got the shaft from them after 40 years of loyalty to them. They will shaft you too. Stay away from Nationwide"
Commented on 2011-06-26 16:05:08 EST
"Nationwide ignores customer claims. Moreover I have loss of use on my auto policy but Nationwide does not pay for a rental car. They are the very definition of poor customer service."
Commented on 2011-06-24 14:12:04 EST
"Weve had Nationwide for home and auto over 12 years. I do know that their prices are higher than some competitors but Id rather pay a little more for great service and claim handling. NO COMPLAINTS"
Commented on 2011-06-18 15:59:05 EST
"We have had policies with Nationwide for over 25 years and have no intention of changing.We have had five claims including two totals and have never experienced anything but the best in service and helpfulness."
Commented on 2011-06-08 17:45:03 EST
"Beware of Nationwide!!!"
Commented on 2011-05-24 13:16:46 EST
"Angents poorly trained incorrect information about policy, not responsive to request for information. I had this company for almost two full years before dropping them for another major carrier."
Commented on 2011-05-22 07:39:38 EST
"My rates never seemed to go down despite being w/ the company over 4 years w/ no traffic violations or accidents. I think my premium went down $3 when it came time to renew."
Commented on 2011-04-21 23:09:23 EST
"Surprise cancellation for poor justification. Not as advertised eligibility and underwriter cancellation."
Commented on 2011-04-08 12:16:15 EST
"Nationwide is a bad faith insurer . They will rip you off when your at your weakest point . When you file a claim . Do not buy ."
Commented on 2011-04-04 04:27:59 EST
"more like in your face not on your side"
Commented on 2011-03-30 14:02:52 EST
"Filed our first claim. Adjuster not helpful at all. Its been 5 mos. and the work is still not finished.--Although they doubled our premium a few months ago. We have to fight for every issue that is standard in our contract."
Commented on 2011-03-17 11:18:20 EST
"Difficult to get help when we needed to raise our flood policy coverage."
Commented on 2011-02-22 16:41:22 EST
"Prices are too high! You would think after 10+ years of coverage with them that my premiums would decrease for remaining a customer, but everytime my policy renews, my premiums go up. Ridiculous!"
Commented on 2011-02-21 11:23:23 EST
"honest and respectful company"
Commented on 2011-02-17 11:03:33 EST
"Six month rates increases from 13% to 20%+ over last six+ years and I have never filed a report for damages or had any incidents..."
Commented on 2011-02-15 14:44:25 EST
"I am basing my review solely on my experience in filing a recent claim, although I have held policies for over ten years with no other incident. The claim filed was to replace a storm-damaged roof. Other neighbors went through the same process with their various insurance companies -- some being adamantly denied. But Nationwide determined within minutes that the roof needed total replacement, no questions asked. The process was surprisingly smooth. It was nice to know an insurance company had my back, for once."
Commented on 2011-02-14 14:53:08 EST
"Wonderful claims service. The adjusters were very fair, and did a great job in working with contractors (roof replaced, and water damage in walls). I did not have to badger them on the phone for service, as I found the staff to be very proactive."
Commented on 2011-02-12 22:23:49 EST
"this is the worst insurance company to deal with.They cancelled my policy with no notice because they say i had no prior insurance.even after i had my insurance fax them a letter stating that i had insurance for the past 3YRS to them.they are a shady business stay clear of them,customer service stinks..real bad.my biggest mistake was to go with them .Their ad on tv is a big lie."
Commented on 2011-02-09 16:46:51 EST
"Nationwide is on your side until you file a claim. They are only interested in getting out of the claim with as little expense as possible."
Commented on 2011-02-07 18:49:19 EST
"good driving record, they keep raising price,"
Commented on 2011-01-28 15:56:41 EST
"We greatly regret giving Nationwide a try. They took out more money then they quoted us. After 3 attempts on our parts to unsuccessfully address this problem we were still left with no answers and no attempt to make things right. So we decided to cancel. We had to fax a signed letter to cancel. We did this on the 20th. Yet they still charged our account automatically on the 26th and refused to fix the problem proactively. "
Commented on 2011-01-25 14:37:58 EST
"Keep an eye on the numbers, especially if you are a widowed or single female. Deception is a word of awareness."
Commented on 2011-01-25 13:31:09 EST
"Our insurance agent gave us no advice on our policy so every claim we had (3 total) we always lost. All the deductables were high and for what we paid it should of been in line. He never looked out for us."
Commented on 2011-01-19 18:44:04 EST
"REALLY Expensive!!!"
Commented on 2011-01-14 16:37:50 EST
"Very satisfied with auto claims. Unsatisfied with homeowners claims. Keeping my life but changing auto, homeowners and umbrella insurance."
Commented on 2010-12-16 01:25:34 EST
"They reported my auto insurance had lapsed to the State without notifying me. Then failed to notify the State that it was re- instated. My auto registration was canceled. Nationwide said they would get it straightened out. They did not. I canceled my policy. Now they have billed me for additional money."
Commented on 2010-12-11 16:22:19 EST
"6 months later am still not in agreement with them on my claim and they ignore all my evidence etc. And they tend to wait about 3 weeks to return calls. very frustrating."
Commented on 2010-11-22 11:55:43 EST
"dropped homeowners without contact."
Commented on 2010-11-16 22:16:45 EST
"Nationwide increased my coverage due to location of my home and fire department. It was the wrong fire department. My mortgage payment went up $70.00 a month. I am still waiting for reduction and my reimbursement from them. Not happy at all."
Commented on 2010-11-16 09:31:12 EST
"We built a steel building garage. I called my agent and told them to put insurance on it. As our premiums are deducted out of our account each month, I assumed they were taking money out for all the policies. We never pay a bill directly to the company. Then I called my agent to ask a question about getting a liablity policy for a contractor, they couldnt find our policy on our building. Then they quoted $250 for the building. so I paid the $250. then I got a bill for $500 and then a cancellation notice. I fired the agent and got a new one. Seriously considering suing Nationwide agent"
Commented on 2010-11-08 23:03:27 EST
"I paid approximately $170 per month. They denied 70 or more percent of claims. Husband had a hernia aperation. He was kept as out-patient observation because of heart problems. They refuse to pay because it was not billed as in=patient. Surgery was pre-occupied. He had a total knee replacement in March. We just received a bill from the anesthiologist where they did not pay. This is a comon practice for them. A fellow employ had gall bladder problems. His total bill was around $60,000. They paid 4,000. He cannot afford this, and already bills are being turned into collection agencies."
Commented on 2010-11-01 12:55:06 EST
"Well i have been with nationwide for 30 years. They now charge 5.oo dollars just to print out your statement ever month. I am not forturent to pay ever year, or even ever 6 months , so i am stuck with paying the 5 dollars, just so they write my policy up. I have auto, and home owners, and my boyfreind has always with nationwide auto. So that is for nationwide 200.oo A year just for, i dont no writeing a policy. I think that is there job. It just is making me angry. It seems to me they are taking advantage of the people that can only pay 1 time a month. Its just 1 family here so they must make out good. I just today am thinking to change to another company, i heard they dont charge 5.oo extra. That is alot of money for me in the long run."
Commented on 2010-10-27 22:03:33 EST
"can not get my 401k been trying for six mounths"
Commented on 2010-10-06 10:29:38 EST
"Poor knowledge of adjusters!"
Commented on 2010-09-28 16:20:01 EST
"My claims adjusted told me to go a head and do things that later turned out not to be covered costing my thousands of dollars"
Commented on 2010-09-25 13:05:19 EST
"I find making changes to the policy hard. Local agent passed me on into a telephone maze. "
Commented on 2010-09-20 12:24:02 EST
"I have been insured with Nationwide for 17 years, only to find out after a water damage claim, they are the worst company I could have had! My home has been completely torn apart by the resoration company, sent in by Nationwide, but,they have only paid me for carpet replacement! I have walls, cabinets, sinks and furniture I have to replace out of my pocket, because they refuse to pay. I have made a formal complaint with the state insurance commission. I would not reccomend them to anyone!!! Seems to me this should be totally illegal!! Especially after paying them premiums for 17 years!! The only side they are on is the one that carries your wallet!!!!"
Commented on 2010-08-23 16:32:56 EST
"Nationwide is NOT on your side! They tried to screw me over, but I fought back and FINALLY got satisfaction. They are rip-off ARTISTS. Very skilled."
Commented on 2010-08-18 13:06:45 EST
"They love to take my money but denied my claim. Crooks!"
Commented on 2010-08-10 09:18:47 EST
"I have never filed a claim in the 15yrs that we were with nationwide. Our policy was cancelled because some home inspector came and said repairs needed to be done> Repairs were done just not to the satifaction of this rep. Who said " my reputation is at stake to insurer a house like this in that current condition. By monday our homeowners policy was cancelled. TO NATIUONWIDE I WANT MY MONEY BACK! I well get better protection by the mob! GIVE ME MY MONEY BACK!!!!"
Commented on 2010-08-04 17:39:02 EST
"I have said that Nationwide has one hand on your back and one hand in your pocket. Nationwide will give you a low quote, write a policy and shortly afterward you start receiving these notifications of changes to your policy which takes a lawyer to understand. When we asked for a face to face meeting to talk about the high risk rates we were paying when having a perfect credit score and accident free record, the agent out and out lied to us. Now they have cancelled a flood policy on our second home without giving us time to appeal that decision. We are changing after approximately 8 years with these rip off artists"
Commented on 2010-08-03 07:00:40 EST
"Over the past three years Nationwide has increased my homeowner policy 19%, 30%, and 30%. I have never filed a claim with them."
Commented on 2010-07-26 21:41:36 EST
"Me and my girlfriend were fishing out on the lake and when we returned my vehicle had been stolen along with the boat trailer. Customer service agent refused to call a tow to take us out of the water. Hours later and after much argument they finally called a tow BUT tried forcing me to pay for it. The vehicle was recovered but the interior was severely damaged. My girlfriends purse, watch, and credit cards were stolen and used at gas stations downtown. My tools were also stolen. When filing the claim they told me my tools were not covered because they are work related. Thats awefully funny considering I am unemployed. I had to fight to get the theft of my tools covered. I have never filed a claim, I have never been in trouble with the law, and I am current on all my bills, including my car payment and now they are sending an insurance investigator after me. Its absolutly disgusting. Yeah they are on you side and great UNTIL you have to file a claim then you might as well just hire an attorney. The worst customer service ever. "
Commented on 2010-06-25 02:36:15 EST
"how do these people live with there self."
Commented on 2010-06-09 13:03:39 EST
"Increased administrative fees 45% 2010."
Commented on 2010-06-01 14:25:08 EST
"Insurance Premiums are Astronomically high without a clear comprehensive overview on rate increase."
Commented on 2010-06-01 12:50:31 EST
"Do not have a choice where to take your car for repairs. Only deal with 2 companies where I live."
Commented on 2010-05-30 07:44:43 EST
"nationwide definately is not on your side.six weeks since we filed claim on water damage to our house and nothing but lies."
Commented on 2010-05-18 16:45:59 EST
"I have had Nationwide insurance for more than 12 years. I have had no problems with claims and have paid all my premiums on time. Recently I received a ticket because my car registration expired. There were no points on my license, but Nationwide still doubled my rates. Ridiculous when they are advertising "accident forgiveness," since my ticket will not cost them any money whatsoever."
Commented on 2010-05-14 01:40:57 EST
"My agent and the claims department in KY continue to go above and beyond what I would expect from an Insurance company."
Commented on 2010-05-06 10:39:49 EST
"I had an accident last month (March 2010). The driver who hit me did not have insurance so the claim fell under my uninsured policy. I thought that Nationwide would really work with me after 15 years but found that this is not the case. I find that I am defending myself with my own insurance carrier because another driver hit me. It is sad to have a wonderful agent but get burned by the adjusters if there is ever a claim. As my 10 year old says, "Nationwide is NOT on our side". "
Commented on 2010-04-26 15:20:32 EST
"After showing them physical proof that the accident did not happen the way they said it happen they continued to ignore the evidence. They were more concerned about settling the claim in a timely manner than validating the truth of the claim."
Commented on 2010-04-19 13:26:33 EST
"nationwide ins overbilled me for 8 years after my father died in 2001 . after notifying the agent he failed to remove my father as a driver . once I changed to another auto insurance company, because of high premiums, I noticed 2 drivers were still on my policy,though both drivers had my name. This error in billing probably cost me over $1000 over 8 years. Nationwide sent me a check for $62 and said they only went back 1 year for matters such as this. I hope Nationwide has a terrible future, because I was a good customer, safe driver, and our family had Nationwide for over 40 years."
Commented on 2010-04-14 00:08:49 EST
"They have provided nothing but double-talk regarding a roof damage claim; accusing the roofing contractors we called of being "fly-by-nights" who are looking to make a buck. They are dragging their feet on giving us an answer on whether or not they are going to approve or deny out claim -- which is causing great delays in getting our roof replaced. We are very disappointed in their handling of our first claim!!"
Commented on 2010-04-08 14:11:36 EST
"Nationwide has a policy where they supposedly "send a person to do a replacement value" for your home which usually doubles your prememium and values are so overinflatted and they valued my "wall to wall carpet" at $27,000 and it funny because I have no wall to wall carpet, I have hardwood floors. This replacement value process happened to my brother, daughter and cousin and now to me and we have all dropped nationwide."
Commented on 2010-03-29 10:47:50 EST
"As you probably know they are canceling all policies,Including mine. After 20 yrs without any claims. I have never been happy with there service anyway.I hope to find new coverage soon. "
Commented on 2010-03-29 09:51:24 EST
"Nationwide should be name Thug Insurance, I HAD homeowners insurance for 14 years with Thugwide "Nationwide". I Canceled the extortion for $163 a month, on home owners insurance that was never used and ever increasing. HOW do these people at Nationwide look in a mirror? Criminal, Greed, Extortion, and soulless! If you want to pour money in a hole then Nationwide is on your BACK side! "
Commented on 2010-03-22 15:22:07 EST
"Just got a notice that our homeowners insurance was going up 30% and we have never filed a claim. We have had home and auto for over 10 years with them....in my research for a new co. I was amazed at how high they are!!!! So glad I am switching!!!"
Commented on 2010-03-16 12:07:33 EST
"Make sure you keep an eye on your agent. They are not concerned w/your well being. Any review has to be initiated by you not them. Eventually discovered agent had the wrong VIN# and I was paying 3 times over the correct cost"
Commented on 2010-03-15 12:39:32 EST
"well for one im filling a grievance with the federal trade comission to have u audited ."
Commented on 2010-03-11 00:01:02 EST
"had a minor fender bender rate went up 75% looking for new company after 20 yrs."
Commented on 2010-03-03 15:37:07 EST
"In spite of no claims filed, I watched my rates creep up 5-10% every 6 months. Recently, I made a claim for a minor fender-bender in which the fault was 50-50. Nationwide made me jump through hoops in order to get the car repaired. When I compared Nationwide with other carriers,I found that I was paying twice as much for one quarter of the service. I said goodbye and good riddance to them."
Commented on 2010-03-03 09:28:57 EST
"MY homeowners insurance has increased 30% as of April 1,2010..... I have been with this company for 5 yrs...... I have never filed a claim. Looking for another company."
Commented on 2010-02-23 19:17:44 EST
"Dishonest."
Commented on 2010-02-21 10:32:02 EST
"The rate going up every year."
Commented on 2010-02-18 15:30:38 EST
"my car was damaged from the blizzard /carport callapse NI recomends me to a local body shop which does the "estimate" after a week still no insurance adjuster to look at the car ,the estimate is over 10,000$ damage so they total the still drivable car the car valued now at 9000$ they dont want to fix it "
Commented on 2010-02-16 20:50:07 EST
"1. Unlike other insurers we have used, they do not send someone to you for inspection after an auto accident. YOU have to get your vehicle to one of their shops (they give you a few choices). They will REIMBURSE you for the tow. But, you do all the work. 2. We experienced a significant delay in auto repair due to them requiring used parts. Each part arrives and must be inspected, then if unsatisfactory they have to search for another part, etc. 2. The parts were then painted and flaked off within 1 week. Neither the shop nor Nationwide would acknowledge any responsibility for this. The shop later tells me that Nationwide is the worst to deal with because of their policies and they have to really cut some corners to make any money on any repairs they do. which is probably why their insurance rates are reasonable. 3. We have policies with 3 different agencies in 3 different states and only ONE agent has ever spoken with me personally. i am always dealing with the secretary or assistant. My formers Farmers and Travelers agents always had time for me and always had the answers or got them. With Nationwide I am ALWAYS told by the agent office person that I have to call the central office, that she THINKS they could tell me the answer to that question. Even when I was in an accident and called their office, they redirected me and never even followed up."
Commented on 2010-02-12 23:34:04 EST
"I have tenants insurance, the landlord did not fix the leaking roof for 3 weeks creating moisture in the property eventually water came in the ceiling and my belongings got molded and i had to move due to inhabitability. I had no plans on moving and i have 3 children - all my things that are salvagable are in storage and i am homeless. NATIONWIDE DENIED MY RENTERS CLAIM reasoning : #1 water seeping in building (obviously this is a roof leak not a flood) talked to them again #2 Wind driven rain ( does this apply to an act of God?) I am pissed as i have good credit and have always been responsible and because of this I AM HOMELESS. NAtionWide is NOT on your side!!!!!"
Commented on 2010-02-12 09:45:03 EST
"Nationwide removed deer hair that was stuck in my car trim and then falsely reported my accident with the deer as an accident with another vehicle. This would have increased my deductible expense plus cause a false report on my insurance record that could increase my auto. premium for years to come. I sued them and won a judgment against them. They finally were forced to change my accident from a collision to a comprehensive claim."
Commented on 2010-02-11 15:05:46 EST
"30 years a customer, no claims, excellent credit, debt free. Premiums jumped 25%! this year."
Commented on 2010-01-14 13:48:09 EST
"canceled my home insurance during the real estate crash for no good reason, I cancelled my car insurance much to my agents chagrin."
Commented on 2010-01-12 19:54:40 EST
"Essentially held out and refused to make payments to me on an insurance claim that was owed until statue of limitations went into effect at which point all correspondece has been ignored. This occured 9 months into the claim that had a 2 year statute of limitations. Classy...NOT"
Commented on 2010-01-07 16:14:09 EST
" Much better rates can be had elsewhere."
Commented on 2009-12-28 10:35:20 EST
"Increased automotive insurance rates by 19% without cause."
Commented on 2009-12-22 06:55:08 EST
"increased our earthquake insurance from $250 to $750 without notifying us. every time the car policy is renewed in increased by about 5%. when we call the agent he tells us "oh they did an overall increase". rip off. "
Commented on 2009-12-17 08:40:18 EST
"Customer service is poor once you file a claim"
Commented on 2009-12-04 23:25:34 EST
"Nationwide Insurance is the worst run company I have ever dealth with."
Commented on 2009-12-04 08:48:35 EST
"To make payment,open account on-line,absolutely worst,most frustrating have EVER encountered. NOT able to make payment,either on line,800#, or local agent,biz hrs. on BLACK friday. Ridiculous for resources,size of company!?!"
Commented on 2009-11-27 13:26:00 EST
"I have learned that your agent is only there to take your money and sell you a policy. Forget them when you have an accident or need their assistance. I have been waiting for 5 days for an adjuster to look at a car that my son wrecked. The adjuster continually has her voice mail on her phone and the agent has no info."
Commented on 2009-11-24 13:51:26 EST
"Will hide behind any loophole to not pay a claim. Avoid Nationwide at all costs."
Commented on 2009-11-20 11:41:39 EST
"Very expensive and goes up every 6 months"
Commented on 2009-11-12 11:20:13 EST
"I have been overcharged by Nationwide for nearly 20 years. Unfortunately and because my home insurance like so many others is tied into my mortgage payment it was laziness on my part not to check each and every year how their premium increased. However, I was hit between the eyes when this present year, I received a letter from Nationwide that they were raising my premium from 2500 to 4500 per year. This is just unconscienable and will pretty nearly put me out of my home. I have been looking into other insurance companies and find that I have been overcharged by approximately 1,000 each year on the exact same coverage. By the way, I never had a claim. "
Commented on 2009-11-06 08:49:23 EST
"Home owners kept going up until I canceled it due to very high price and my agent called back and said if I stayed with nationwide she could get me a 30% discount. I was with this company 10 years"
Commented on 2009-11-05 00:49:43 EST
"I have had insurance with Nationwide for 35 years. I received a notice recently telling me they are cancelling my homeowners insurance. I have had one claim in all those years. All the money I have paid them and you see what you get."
Commented on 2009-11-03 17:07:27 EST
"I had a woman back into me in a store lot. I had a passenger for a witness and the lady who hit me had a bag boy that she knew who claimed to have seen it and said I hit her. My car was already moving forward when she hit me. mI had to pay the lady because of her friends statment. Nationwide would not go to the accident scene and would do nothing to leave their desk. I pay themm $2200.00 a year and they treated me like a stinking wet bag of crap. In my 43 years of life this is the worse customer service I have ever had in my life. If they try to sell you insurance, run, run very fast."
Commented on 2009-11-03 14:19:19 EST
"6 months on the car policy and it goes up $100.00 .Customer service is a joke they hang up on you.Tried to get the wife on the insurance cards since she was on the policy must of called about 5 times and still never got anywear.Finaly canseled the policy after having them for 6 months.Companies like this need a wake up call."
Commented on 2009-10-22 11:37:56 EST
"Premiums doubled in three years in spite of new central alarm system. Reason given was "losses in OTHER areas""
Commented on 2009-10-16 09:52:58 EST
"Nationwide is a great company. I appreciate my agent and the service provided."
Commented on 2009-10-06 12:29:21 EST
"Had to file a lawsuit against them for breach of contract, due to them failing to cover me on the policy. Nationwide insurance company is the absolute worsed. Do not go with this company."
Commented on 2009-10-05 11:57:28 EST
"About a month and a half ago i was rear ended by a person with nationwide. They never called me to add my car into the claim, instead i had to call them a number of times. I had an adjuster come out and wrote me a check for the bare minimum without even adjusting the whole damage. Now my car is still sitting at the shop waiting for a supplemental check, and has been weeks since i have contacted nationwide. Nationwide has NEVER contacted me during this whole ordeal. Needless to say, my car is still sitting int he shop waiting for me to call nationwide, once again to check on my claim... Oh and should i mention that the persont that rear ended me got $5,000 worth of damages fixed on his vehicle a week after the accident?"
Commented on 2009-09-26 10:18:28 EST
"Get an Attorney to review your contract before you sign. They left me with over a million $ liability on my head."
Commented on 2009-09-19 16:47:06 EST
"was happy with nationwide for the past 11 years. Three months ago my garage got broke into. We had 1 motorcycle stolen ( street bike with full coverage ), helmets(4), boots, 18k in tools and a lot of household stuff like pressure washer, generator, chain saw, and a welder. None of it was cheep. Here it is 3 months later and still getting the run around. I have them for auto, motorcycle, life, and homeowners and my nationwide agent also does ourcompany insurance. We are very disapointed with them "
Commented on 2009-09-08 08:52:29 EST
"Frustrated that like other insurance companies the rates go up annually for no legitimate reason and consumer has no recourse. That was why I switched insurance companies last time and guess I will have to do it again."
Commented on 2009-09-01 00:02:08 EST
"When looking for reviews for this company and several other companies, I find almost total agreement that these are the worst companies ever. I would like to know if anyone has ever found a good company and what that company is."
Commented on 2009-08-22 10:58:40 EST
"If you cancel your policy in the middle of your six month term they will not send you a fair refund. They charge you a penalty for canceling."
Commented on 2009-08-17 18:52:58 EST
"I have established insurance with this company 20 days ago, and they still do not have my file in a active account such as being able to get a insurance quote for another vehicle to add to my policy they say they can not do until my policy is made active by them, they have no expected time for this to happen, I am getting a new company to insure me, and would suggest that everyone look elsewhere for insurance than with Nationwide."
Commented on 2009-08-11 18:28:52 EST
"Policies,business practice not focused on the customer."
Commented on 2009-08-10 08:24:14 EST
"My adjustor told me that I had to use his shop in order for my vehicle to be repaired in a timely manner, and that if I chose to take it to my own repair shop that it would take three times as long to repair it. Now we are going back and forth because they do not want to fix my vehicle properly. I called the adjustor and left a message that I do not want his shop to repair my vehicle and he will not call me back. To make matters worse, they are using a body shop to repair my front suspension. They also refuse to give me any estimates.I have been a loyal customer for twelve years and this is my first claim. I now see that Nationwide does not value its loyal customers. "
Commented on 2009-08-06 21:52:08 EST
"Has handled all of my needs. Great company to do business."
Commented on 2009-08-04 00:19:06 EST
"Nationwide at one time was a good insurance company but eventually evolved into a rip off company. Had a claim and they insisted they select the contractor, who provide very cheap and shabby work. Of course after having a claim the have canceled the policy which is making it very difficult to obtain other insurance. This is definitely a company to avoid."
Commented on 2009-07-27 16:14:55 EST
"After checking the market, their premium is a minimum of $100 more expensive than their competitors. Was unhappy with how they handled my insurance claim after a minor flooding incident. Would only pay for the bare minimum in repairs."
Commented on 2009-07-08 19:39:21 EST
"Home owners policy keeps increasing with no claims be filed. There excuse is that some rating agency keeps raising the replacement value of the home. "
Commented on 2009-06-30 09:56:02 EST
"Buyer beware, liars and cheaters. Are there any class action lawsuits being filed for Nationwide? Sign me up."
Commented on 2009-06-30 06:36:11 EST
"On a simple hail damage claim, they pulled EVERY trick in the book to maximize the amount they could depreciate my claim, then insulted me repeatedly when I protested, saying they "overpaid me" several hundred dollars. I ended up paying 75% of fixing my roof on a $1,000 deductible on replacement cost policy. I put up a sign in my yard saying "Nationwide robbed my home". "
Commented on 2009-06-28 00:25:48 EST
"No follow through, they are terible to deal with. I had my first accident and had nothing but trouble and problems from calling them to renting a car to getting car repaired at a "Blue ribbon" shop, which was terrible. No follow up, no follow through. One week repair took over 20 days - not efficient or concerned. Will not renew this year."
Commented on 2009-06-13 22:20:09 EST
"Rising home owners insurance to re-coup their business losses. Homeowners insurance jumped up 400/yr, due to BS explanation of replacement cost"
Commented on 2009-06-13 12:38:36 EST
"Nationwide needs to be more concern about the customers. There logo states how they are on your side, this is not true...found out by learning experiences first hand. Never, never again will I take out another policy or refer friend to this company. If friends or family ask, I will always tell and show them what happen to me. "
Commented on 2009-06-11 12:06:33 EST
"Great company.Fast service,repairs done right the first time.They are leaving FL and pushing us off on "Company under the Nationwide Banner" whatever in Gods name that means.So long old friend.Guess they see to many claims due to global warming.Been here for many years? Family has used them for over 40 years.Strange."
Commented on 2009-06-03 11:30:34 EST
"Their IT platform is very old and prone to lot of errors. Their rates are higher than many other leading competitors. Rate swings from renewal to renewal is very high without any justification. Even their agents were no able to justify the rate swings"
Commented on 2009-06-01 21:11:01 EST
" have seemed to be all around helpful execpt when had accident where other driver was at fault and we didnt know which way to turn when his company refused to help when we couldnt get gas in due to tank opening was crushed. Nobody would help=neither side and itwas late on a Sat. and our town roles streets up at noon."
Commented on 2009-05-27 19:33:11 EST
"horrible local service"
Commented on 2009-05-27 11:52:48 EST
"I have never heard of so many reasons why I am not covered for this or that. I am tired of being told that this is a gray area in my policy...my house almost caved in on one side because of a structural problem. They WERE NOT "on my side". Why do I even have insurance if I can never use it for major things like this? I am NOT renewing with them!!!"
Commented on 2009-05-22 14:14:31 EST
"Our agent is very helpful. His advise has been right on the mark."
Commented on 2009-05-18 17:09:42 EST
"We were given incorrect information by a new claims agent. When we tried to correct it, we were treated rudely and spent over 31/2 hours of phone time in two days. Conversations with 9 different people gave us conflicting information. There was a very aggressive unfriendly attitude by the claims representative."
Commented on 2009-05-13 10:32:45 EST
"Homeowner customer of 22 years. Only one claim in at least 10 years and this year they decided to raise my rate $400...goodbye Nationwide forever."
Commented on 2009-05-11 14:19:19 EST
"After a serious water claim , nationwide has placed us with a Maverick adjuster who while initially was amiable, has now tried to lowball the claim at every turn. It is painfully clear that claimants are the enemy. Nationwide is definatly NOT on our side!"
Commented on 2009-05-08 10:28:43 EST
"They have a reason "not" to cover you for everything. I've been a customer for 24 years abd have had two claims both rejected for various reasons.The most recent cost me 15,000 to fix a bowing basement wall. My agent told me it was considered "maintenence" and they would not cover it. Anyone know how you can "maintain" a basement wall that is under ground??? I am fed up! If I cmade claims for everything that happened I could understand, but I have never been late on a payment to them and this is my first MAJOR claim!!! I'm changing insurance companies."
Commented on 2009-05-07 06:29:43 EST
"I recently had hail damage on my vehicle, and Nationwide was terrible to deal with. It has been over a month since the storm, and I still have not received my settlement check. The first two settlement offers contained illegal and/or incorrect information. For example, they tried to put a salvage title on my car. In Texas, it is illegal to salvage title a car for hail damage. I have already obtained new insurance from another company and will drop Nationwide when I receive my settlement check."
Commented on 2009-04-30 14:43:48 EST
"Had a very good adjuster that handled my claim but he admitted that he was under a lot of stress due to his work load. I could tell he was not happy working for Nationwide"
Commented on 2009-04-25 20:29:11 EST
"excellent comapny stands by their policy holders!"
Commented on 2009-04-22 10:46:37 EST
"BEWARE: Been a customer for 27 years having my first claim last month on new car. They wanted to used parts on a 2 month old Corvette. Nationwide did not pay for all car rental days and did not cover all parts on my car. I was paid $732 out of a $2355 claim. It was a waste of my time to make a claim. They have not return my phone calls after 4 attempts. If I receive this poor of service on a $2300 claim, I have to ask what kind of service I would receive on something much greater in scale. Dropping them ASAP!"
Commented on 2009-04-14 00:21:24 EST
"Very uncompetitive on auto rates once I checked around. Just about ever co I checked was less money."
Commented on 2009-03-27 21:51:56 EST
"We have had insurance with them for 19 years. My daughter and her husband has had them also. Their house burnt down 3 months ago and Nationwide has been HORRIBLE to deal with, they won't even answer your calls!!!! They've finally obtained a lawyer."
Commented on 2009-03-24 13:52:43 EST
"This company saved me $130 per month, during times like these.. that is so helpful!!! "
Commented on 2009-03-19 09:29:20 EST
"AWFUL CUSTOMER SERVICE "
Commented on 2009-03-18 20:40:49 EST
"They changed my homeowners policy...it went from $932 per year to $5586. They can not tell me why or how. 800 # said to call the local office...local office said they didnt know. 4 weeks later still no word. SO I changed to another company. CottonState. Then I get slapped with a bill. I called and inquired...they said its called Short Rating. Because I canceled my policy mid term and did not wait for it to expires. What a bunch of BS !!"
Commented on 2009-03-16 15:37:51 EST
"We were not sold the proper policy for our rental property. We had to file a claim and Nationwide was NO help to us at all. The truly are not "on your side"."
Commented on 2009-03-16 12:42:11 EST
"Will use junkyard parts on your car, took three weeks to get approval on repairs."
Commented on 2009-03-13 08:35:00 EST
"you read these statements other people posted and it makes you realize how most people don't understand their insurance coverage at all. Everyone wants cheap coverage until it comes time for a claim--then they say they are getting ripped of when they don't have the best coverage that was available. People need to take responsibility for themselves."
Commented on 2009-03-03 19:02:59 EST
"my agent is notably lazy in a profession of lazy people."
Commented on 2009-03-02 14:30:21 EST
"Changed to anothr company and Nationwide will not stop taking money from my checking account. I have faxed the Info they asked for 3 times and keep getting different stories. They now owe me 5 months payments and nobody I talk to at their call center claims to be able to resolve the problem. Next call is the MD Ins Comm "
Commented on 2009-02-19 16:29:36 EST
"I've been a nationwide customer for over 20 years in several states. Up until our move to Nevada I never had a problem with them. Now they're expecting me to pay big $ for insurance my house for over $200K over what the house is worth. I've never filed a claim with them either. What gives with Nationwide????"
Commented on 2009-02-19 00:38:17 EST
"Only address claim after 7 months after filed. No update and added claim history after compaint was filed with insurance commissioner."
Commented on 2009-02-12 04:14:00 EST
"I have had Nationwide Auto and renters insurance for 1 year. I paid for the year upfront. Now they say I owe an additional $250 because they accidentlly gave me home owners insurance and then switched it to renters insurance. They reduced the price to $140 because I complained. But now my rate has gone up several hundred dollars because I moved to a new address. I am switching insurance companies because nationwide is a pain my you know what."
Commented on 2009-02-06 16:38:54 EST
"poor communication with customers."
Commented on 2009-02-06 07:41:29 EST
"went to another company and saved about 750 dollars a year. NW raises rates for no reason over and over"
Commented on 2009-02-04 13:13:56 EST
"I have alot of money invested in Nationwide with Insurance for car/home/umbrella. when In an accident recently (not our fault) the other insurance did not have enough to cover the damages on our car. i thought by having all of our vehicles FULLY covered they tried to cheat me on OEM parts and said it was not on our policy. I thought if I had a 1/2 a million it was covered and they said you don't have OEM parts listed on your policy. I never was told I had too. So in the long run our agent who failed to call us back and is lacking as a agent..We finally got what we wanted but they tried to make us pay for the difference...It just sucks when your with a company for over 20 years they fail to update you on what the heck is going on with CHANGES ON their end. I am presently looking for another company."
Commented on 2009-02-04 09:27:25 EST
"Nationwide's claims handling was first rate second to none , I was with Allstate for 15 years and had one auto claim with them they were so bad I switched to Nationwide However Nationwide is expensive compared to others I have checked lately. But have learned that the service from the competitors was not of the same standard as Nationwide.So I am sticking with them. Do your homework, with insurance it's not just the price you pay for the policy — it's the service . Call your local auto body repair shops ask them about Nationwide - call your local home repair company and do the same."
Commented on 2009-02-03 16:26:16 EST
"My problems started when I sold my old car and tried to get Nationwide to put the replacement car on my policy. At that, they started deluging me with one revised policy after the other (each one with a higher rate than the one before). Finally they demanded that, in order to continue insuring me, I would have to write a letter explaining to their satisfaction how I was insuring the replacement car PRIOR TO THE DATE THAT I BOUGHT IT!! (Like I'm in the habit of insuring unsold used cars in dealer's lots all over the country just for the fun of it.) That was the last straw. I gave up, canceled the policy and went with another company that at least had a minimum of COMMON SENSE. "
Commented on 2009-02-02 14:19:27 EST
"Beware Beware Beware This co. is nbeleiveable they lie to you on the phune or will not even talk to you also the siu investigators are not to be trusted they will fabricate so called evidence and lie to people to try and grt them on their side Try to make accidents into something totally opposite we will see what a jury thinks when thy here this unbelieveable nightmare!!!!!"
Commented on 2009-02-02 10:00:31 EST
"Have been a customer for 20 years and had been very satisfied. However, the past year or so my car insurance has been increasing about $40 per year per car - my agent did not have a good explanation for this. Also my recent home owners insurance went up 63% causing me to shop all my insurance. I found out that I was overpaying on Car, Home, Inland Marine, and Umbrella. I am switching and will save about $1500 a year. Wow."
Commented on 2009-01-31 14:31:29 EST
"Although I am happy with my premium, Nationwide seems to be pricing themselves out of the market lately. Especially when it comes to property policies. Not a good way to keep business."
Commented on 2009-01-27 01:03:13 EST
"My agent messed up both my homeowners and auto policies. He "forgot" to add coverage that I requested to my auto policy. I discovered that he hadn't done it when I went to make a claim and the company told me I didn't have coverage. The company wouldn't honor the claim even though they agreed their agent messed up and I had documentation to prove it. Also, the agent didn't cancel my insurance on a house that I sold even though he was involved in the transaction. I ended up paying premiums for coverage on the house for 6 months after the I sold it. Nationwide kept insisting that I owed them for both properties. They finally agreed to refund my money after I showed them closing documents. It took me another 3 months to get the extra premiums refunded to me. I've been with Natiowide for over 25 years but I've had it with them. They no longer seem to know what they're doing and I would not recommend them. "
Commented on 2009-01-26 21:09:55 EST
"My car was totalled over a week ago and it still is not resolved. not even close. today they said the were waiting for a tow truck to move it to another spot. the third place just to find what kind of options were on it. everyday it has been taken over by a new person. I called my agent and asked about the process because i have never filed a claim before in my life. I was told they did not know how the process goes.How that for service! As soon as it is resolved I will be moving on to some other company"
Commented on 2009-01-23 13:20:39 EST
"To few agents that only work M-F. I needed to get photo inspection done on my car and they can't find an auto-body shop that in my area to help me."
Commented on 2009-01-17 12:28:28 EST
"no claims on eihter auto or house but rates skyrocketing every year. will probably seek other insurance company."
Commented on 2009-01-17 10:29:31 EST
"The rates are OUTRAGEOUS!!!!"
Commented on 2009-01-15 14:01:48 EST
"Had an auto claim this Nationwide and it is 2 months and counting and no resolution."
Commented on 2009-01-14 10:04:00 EST
"Nationwide Auto Insuranse is absoutely THE worst insurance i have ever had the coverage is absoutley terrible, and the reprensatives are like talking to a brick wall, your consistanlly placed on hold. And your questions are never answered, and your lucky if you are not disconnected. I would Strongly Recommend not using this insurance plan, your better off driving without insurance. Period."
Commented on 2009-01-13 15:20:25 EST
"The company and the agent where great!"
Commented on 2009-01-10 16:51:19 EST
"Alot depends on the Agent you go with. My Agent was responsive to questions whenever I had one. I had one claim, from hail damage to my house roof. They sent an estimator out and he was knowledgable about hail damage here in Texas. The estimate to fix the entire roof was well within 3 estimates I got from roofers in the area. Nationwide paid promptly and I got the roof repaired within two weeks of the claim. Now for the not so good comments: PRICE After nearly 15 years being with Nationwide, I learned from shopping around that I was being overcharged by 30% or more for car insurance (I had home and cars in a package). Home insurance was adequate but others offered more coverage for the same coverage from Nationwide in my area. I have a small trailer insured, too. Cost to insure from Natiowide was double what others offered. I went to JD Powers survey of insurance and selected the top 5 to call and get quotes from. I chose the top ranking insurer because of their price, repuation, and prompt access, not to mention that I am now saving almost $1300 per year over Nationwide. If Nationwide would have offered me a better price for my cars, and trailer I would not have found a reason to look elesewhere. Home policy was adequate but over priced for the coverage I had. I was told by Nationwide that the charge higher becuase they are a Country Mutual, not a Mutual insurer . . and could not get an explaination beyond that. Sorry Nationwide, you could have saved a customer."
Commented on 2008-12-30 16:01:53 EST
"neighbors tree fell on my 2004 Volvo xc90. ins told me although I have full coverage ins. they will only Bond my vehicle. they will not!!! repair to pre incident condition..... do not think if you pay for full coverage ins. you are entitled to full coverage, with this co. "
Commented on 2008-12-30 10:33:59 EST
" Without a doubt the most incompetent, difficult to deal with company I have ever encountered. Definitely not 'on my side'."
Commented on 2008-12-29 12:38:39 EST
"My car was hit by a car which fled the scene and then had my truck vandalized. Both handled quickly and fairly. Lost my agent but the agency handled the second claim fine."
Commented on 2008-12-27 16:17:10 EST
"Nationwide saved me about $500 every 6 months on my auto. A year ago I wrote a $150K Term Life policy with Farmers. This year I wrote a $250K Term Life with Nationwide for the SAME PRICE as the $150 with Farmers. My agent has been helpful and courteous through all of our transactions."
Commented on 2008-12-22 09:39:29 EST
"Nationwide does everything it can to not pay for medical claims from accidents. It has "experts" advise about whether or not you should have injuries covered, experts who have never seen nor talked to you. However, they know better than you and your doctor if you need treatment. The company does not respond when you offer to be examined by the "expert". They do not pay you to the full extent of your medical benefits coverage and find all sorts of other reasons that you might be suffering from the injuries that you are having treatment for other than that the injuries resulted from the accident. I would ABSOLUTELY NOT RECOMMEND THEM - they should change their slogan to "Nationwide, we're on our side (not yours).""
Commented on 2008-12-21 15:45:21 EST
"Nationwide is not, not on your side. "
Commented on 2008-12-12 21:52:40 EST
"My signing up agent was so bad that I wrote the BBB. She told me she was too busy signing new people to complete our transaction... I would have to trust that I was covered. She added a policy w/out asking me if I wanted it 'because' my cousins had that additional policy! she quoted a rate but I never rec'd that rate. Due to her, I received late fees that she was to have voided but it was never done. No one would oversee, correct or apologize for her actions... VERY bad experience. I am changing. "
Commented on 2008-11-21 09:44:01 EST
"I had my auto insurance with Nationwide all my life. My wife also had Nationwide when we got married. We stayed with Nationwide, added 2 more kids and 2 cars to our policy. My premium kept jumping even though we had no claim or traffic violations. My semi-annual premiun topped $3300. When I saw what other people were paying for insuance I questioned my agent and was told that I currently received 9 disounts for various reasons and was not paying an "annual" rate and the premium was correct. I always thought my company would take care of me. I'm now 55 years old..no claims and no tickets. I went through an independant agent and received 9 estimates, comparing apples to apples, for other insurance. The WORST estimate would have saved me $600. semi-annually. I opted for Travelers Insurance and added $50,000 in property damage for $1762 semi-annually. This included the same cars, amounts of coverage, and my wife and two daughters on the policy ( and no extra discounts). Prior to signing with the company I called my agent once more and asked if his premium was actually an annual rate which I was paying twice a year. He reiterated I was getting the best rates I could get.I dropped Nationwide and went with Travelers. I was billed $800+ several months later by Nationwide. I called my agent and he said that it was for several months after I had discontinued coverage because he had been trying to get my rates down and did not actually stop my insurance.I did not pay the extra since I had told him to drop my insurance several days before my coverage would have stopped. I still had my homeowners, which had a watercraft rider on the policy for a 20ft. boat. I received the bill in June, payable by July 17 for $783.I had sold the boat in Feb. and did not need the watercraft rider. My wife called the agent and informed his secretary that we sold the boat and no longer need coverage. The rider was $243. The homeowners bill was $540. She told us to only forward the $540 and that we could possibly get a prorated refund for the unused watercraft rider from Feb to July if we send them a copy of the bill of sale for the boat. My wife and I never got around to doing that and it would have been a small amount anyway. I did send the check for the $540 which was cashed by Nationwide prior to July 17 when it was due.Now it is November and I received a bill for the 2nd installment of my homeowners insurance in th amount of $251. I already paid t he full homeowners amount. my wifew called the agent Saturday when the bill came. Today, Wednesday, a message was left on our machine from our agent. We called him and he said he had our note there about the dale of our boat and he was waiting to see the bill of sale that we promised to send. My wife explained that was only for a refund of the prior billing and that we had dropped the boat coverage in July when we called since we do not have the boat any longer. He said he would try to pro-rate our bill back to July to get some of our money back but we still needed to pay our premium. What, for a boat we do not own any longer? We had cancelled this in July and paid our full homeowners coverage. He asked again for our bill of sale. My wife told him that was for a refund of the previous billing, which we declined, and we would NOT show it to him at this point and we will NOT pay this new, 2nd installment, of our homeowners policy. I have the cancelled check. He is now going to try? to get this 2nd bill quashed and will hopefully have information for us tomorrow. What a rip. He could not tell us to ignore the new bill and he would take care of this?? He is going to try? to get us out from under this. This was OUR fault??? I do not recommend Nationwide to anyone. A friend of mine, with his families auto policy with the same agent for many years, dropped his coverage also when he saw how much he was paying compared to other insurers. He too thought a life long insurance carrier would by looking out for them. They were only looking out for our increased premiums...."
Commented on 2008-11-19 17:21:01 EST
"We are more than 10 year with Nationwide.I didn't know we had a hailstorm 9 mo's ago .Nationwide adjuster came and found hail damage, but said she could not pay for it because the hail storm was more than 6 months ago.I said we were out of town how do I know. Our agent office is very close. He should have warned his customers. Answer: If roofing companies knock at your door, that's how you find out. The roofing agent said he didn't know Nationwide is the only one that had changed the time limit to 6 mo's to file a claim. He was replacing several roofs for hail around our house. I think it's pure theft. We are taking our home and cars elsewhere. "
Commented on 2008-11-19 15:35:19 EST
"I had a tree fall on my house, so I called Nationwide to see if they knew anyone who could come out on short notice to remove the tree (it was the 3rd of July). I was having problems finding anyone in my area, because of the storm damage to the area. I was told by Nationwide that they would have a contractor call me that could remove the tree. (This was about noon on the 3rd) So I waited and waited, but no one ever called. So I called them back and the person on the other end was no help at all. Told me that I better find someone, because it wasn't their problem. So, I called the broker to see if I could get any help and again nothing, they told me that if I could not get someone out there, that I better go buy a chain saw and do it my self (yea right 10000 lb. tree on the roof I'm sure that I can remove that) So yes, I think that was the worst customer service I have ever got in my 50 yrs of existence."
Commented on 2008-11-13 12:21:02 EST
"Paid in full, billed each month for the full yearly rates even after taliking to agent and customer service. Bought gouse and asked for signed contracts on work done by prior owners Will never use them again"
Commented on 2008-11-03 07:25:57 EST
"I have been insured with Nationwide since 1998. I have had to report two claims. In one of the claims, I was rear ended by an Uninsured Drunk Driver at about 9 am. It took a while for Nationwide to determine that the other party had no insurance because the driver of the vehicle was not the owner of the vehicle and Nationwide was active in trying to contact both, but neither would return phone calls, etc. As soon as it was determined there was no insurance, my car was in the shop and got the proper repairs. I used a Blue Ribbon Shop and had a wonderful experience. My second claim was a Towing/Labor claim. My daughter locked the keys in the truck. I had someone come out to open the car, I submitted the bill to Nationwide via fax and had the refund in hand in less than a week. I have always had prompt Service from knowledgable, kind Service Agents when dealing direct with the company. I do not have a local agent, but have done business direct with Nationwide."
Commented on 2008-10-31 13:28:38 EST
"I've had Nationwide for almost twnety years. In that time I've filed a couple auto claims and a couple homeowners claims. All were handled promptly and fairly. No problems."
Commented on 2008-10-31 11:08:21 EST
"We had a wind storm in our area. This resulted in wind damage to our roof. We called Nationwide and they had one of their adjusters come out to estimate the damage. He gave us a $161.37 check, $350 for food and $311.37 for the roof (electricity went out and some food went bad). There were 4 shingles that came completely off and Nationwide said they would fix those. The reason for not fixing the other shingles that were lifted up and damaged was due to improper installation. They came to this conclusion by looking at one shingle that had one nail in the wrong place. Why fix the other shingles that came off then? Never got an answer for that. I had 2 roofing companies come out and show me where we had wind damage. I received an estimate of around $3,000 to fix it. That $100 check is really going to help. I argued with the adjuster on the phone and he finally asked me "what do you want us to do?" I told them that I wanted another adjuster to come out with my roofing guy and come to an agreement on what needs to be fixed due to wind damage. The guy on the phone actually said "Well, I would rather go ahead and do the backside of your house because it would cost me more money to send another adjuster out". Evidence right there that all of their decisions are based on money and not what is truely damaged. I don't have an outcome from all of this as I am still fighting with them. Once I am done, I will be changing companies."
Commented on 2008-10-29 13:20:26 EST
"My son accidentially rear ended his friends car. We told our friends that we were sorry and would take care of the problem. We found nationwide to be very difficult. They refused to fix the electronic antenna, which was damaged by the accident, and was in the section that was hit. They told our friend, that they needed to pick up the car though not complete, or they would be billed for the rental car within two hours. They were five hours away. I was very embarressed for the company that represented us."
Commented on 2008-10-29 13:15:21 EST
"Be sure you read the policy especially if you add another vehicle"
Commented on 2008-10-28 14:57:26 EST
"Being in the towing business, I can tell you it doesn`t get any worse than Nationwide. They will lie, steal, cheat, & do anything possible to keep from paying. They will spend $50.00 just to cheat you out of a nickle. Avoid them like the plague!!!"
Commented on 2008-10-25 20:53:17 EST
"Be very careful if you make changes to your policy. I made changes over the phone. they did not make the changes properly. I called to stop the payment from coming out of my checking account and they did not stop it. All of this with them telling me they did all my changes. I went in to their office to add a teenage driver 2 weeks later and my paperwork from my previous changes was still sitting on the desk. Then they never could tell me a quote for my changes. I finally received the bill with the wrong coverages. I changed insurance companies before the due date of my premium. That should have been the end. However, they sent me the same bill and said it was to cover the changes that I had already paid for the previous month!! This is still unresolved. I will now change my homeowners insurance and tell everyone I know how bad nationwide is."
Commented on 2008-10-25 00:12:07 EST
"they raised my replacement value after hurricane ike without bothering to tell me. now my hurricane ike claim is based upon there replacement value. they did this without my permission as i had a current homeowners policy in place. my agent's office staff said i was welcome to change agents when i questioned there ability to change the terms of my policy. regional office would not talk to me as i had an outstanding claim. after this 1 and only claim, i'm looking for a better company. what a joke of a company. "
Commented on 2008-10-24 21:32:23 EST
"We recently filed a claim on damage done on our car. They were quick to response and the work was finished in a few days. What I learned was don't wait till something happens to your car or home to find out what is covered in accidents of any kind. Ask the questions that are important to you like deductibles, wreck coverage, rental coverage etc and get them to example it to you in english instead of trying to read the insurance coverage information they send out. It really helps to know what is covered BEFORE you have any accidents and need that insurance coverage. Seems like we don't really know what kind of insurance we purchase until we need it. I learned a little after this accident and change by poilicy by $14.00 a month for a lot better coverage. Everyone should fit there insurance need to themselve and whats important to them. It helps to have a insurance agent that you are comfortable with, that is one reason we stay with Nationwide, they explain things and do things in a timely matter and that's important to me. I may could get insurance a little cheaper somewhere else but service also means a lot."
Commented on 2008-10-22 19:33:44 EST
"My local agent patronized me while I was in need of help concerning an auto accident that was not my fault. He never offered me an explanation of how the process of filing a claim worked, never returned my calls (took me 3 days to actually speak with him concerning this matter), held conversations with others in his office, and checked his personal email (one of which was a negative "joke" concerning one of the presidential candidates that was offensive and he shared it with his co-workers). He has NOT been of any help in resolving this matter. As for the claims department, I'm still waiting to here some information regarding my claim (I'm now on business day 5) and I know no more than the day the accident happened (which was 7 days ago). I'm also being told that I can file a claim with Nationwide and pay my deductible up front then wait for compensation. This is not why a pay a high premium."
Commented on 2008-10-22 12:15:03 EST
"We have had Nationwide for 14 years. This is yet another situation that has been regrettable with them. IKE damaged one bedroom, a small part of the roof, a fence and trees. We lost food and purchased a generator the 2nd day after we lost power. I called Nationwide to report the damages that we have. The storm occured Sept. 12-13. I reported on Sept.14th to Nationwide our damage. A apraiser after many calls came out on Sept. 27th. On Oct.5th I was called by another appraisal agent who infromed me he was making an appointment to assess our damage. Our experience with this man was far from congenial. It also turns out that we have a 2% deductable that had been imposed if a storm has a name! My agent convinced me to increase my insured amount just last year which yes, increased the deductabel. She did not tell me about the increase from $500 to $2772. After the duductable is subtracted we received.$2600.00 to redo a whole bedroom, replace a fence, repair the roof and take down a tree. They said all insurances are charging this 2% deductable. It really makes one feel secure to be insured."
Commented on 2008-10-21 16:52:25 EST
"Athough we have a 1% deductible it turns out that if here is a hurricane there is actually a 2% deductible! Surprise! Also, they want to patch our roof rather than repair it. When I talked to the agent they gave me an 800 numbr. Thanks for your help!"
Commented on 2008-10-20 18:21:55 EST
"I'm a 50-year old driver and had an "OOPS" fender-bender in July (hit another car in my driveway). Just received my renewal and our rates jumped 21%, an amount well over the cost of the claim to fix both vehicles. We have had our policy for 10 years and everything was fine until we needed to use it! I am in the process of shopping for a new insurer."
Commented on 2008-10-08 13:57:53 EST
"vERY POOR CUSTOMER SERVICE. TWO WEEKS OF UTTER HELL DUE TO LIES AND POOR SERVICE ON THEIR PART. WROTE LETTER TO BIT WIGS & DID GET A RESPONSE NOT HAPPY WITH THEM AT ALL"
Commented on 2008-10-08 10:39:37 EST
"bad faith, pain to deal with, they eventually paid, but not without a lot of effort and grief on our part. Adjusters are personable and likeable while they do what the company tells them to do. I would definately not recommend."
Commented on 2008-10-07 15:45:34 EST
"The claims adjuster I had come out only replaced part of my roof, carpet and fence which makes no sense because why would you only put only stuff with new stuff. Makes no sense."
Commented on 2008-10-06 21:17:07 EST
"quick and friendly service/claims processing. no hassle. knowledgable agents"
Commented on 2008-10-06 18:11:29 EST
"Worst customer service experiences I've had with any insurance company in 25 years. They have made at least 4 mistakes with my policies in the last year and decided to automatically add my daughter to our policy based on false pretenses. I feel their business practices are highly questionable. Letters from the corporate office are unprofessional. Just changed insurance companies to get away from their shoddy service. "
Commented on 2008-09-26 14:50:16 EST
" Beteer hope you never have a fire this co. imediately accuses you of arson and hires their crooked investigators to come interrogate and try intimadate you then drag the claim out till the law will not allow them to do so any longer meanwhile trying to bankrupt you and ruin your good name and credit "
Commented on 2008-09-24 11:08:42 EST
"They are running software that is older than the kids using it....put the two together and it is a disaster. Right now I am fighting through homeowners renewal hell for the second year. Their web site had to be constructed by a kindergarten class. That is not said in a light tone, I design web sites and theirs is not even on the chart of 1-10....maybe a -5. You have anything other than a storm related HO claim and your rates will go up 25 percent. Have been with NW for 35 plus years, they are not on my side anymore. My agent is doing all he can, the people in Raleigh are not, but they use part time college kids now, who have very little training and do not stay there long. The employees who knew anything are all gone. Since going public, this company does not care about it's customers, just the bottom line."
Commented on 2008-09-22 20:26:38 EST
"Great rates, great service from a local agent and the ability to contact the company 24 hours a day 7 days a week. I would not consider another company. They handle claims quickly and fairly."
Commented on 2008-09-21 20:50:09 EST
"had to file a claim, the other driver was cited. the "personal injury" agent was taking the other person's side and treated me like I was some kind of idiot. very poor communication, I had to call them constantly and received vague info like, "the other guy doesn't have very good insurance." I have never felt so violated and angry in dealing with a company."
Commented on 2008-09-21 08:19:00 EST
"Nationwide has insured my auto's and my home for 15 years. During that 15 years I have had one auto claim and one homeowners claim related to a theft almost three years ago. (I received a total of 1000) My homeowners went from 1300 a year to 2700. "
Commented on 2008-09-07 18:12:06 EST
"I have been with Nationwide since 1985. They have been a great company, but the Agent is the most important factor with regard to filing claims and pricing. The most recent experience I had was disappointing, but easily resolved. My agent decided to retire, but did not tell anyone. I happen to notice the office was closed. I called the central office and they gave me an agent on the other side of town. I was able to get a better agent close to my home. Switching the agent was not trivial. First get a hard quote from the new agent. Signup for coverage to begin on a particular date. Cancel your current policy to end on the same date. I saved money ($240/yr) switching to a new agent in the same company."
Commented on 2008-09-03 12:52:10 EST
"Nationwide adds additional coverage items with consent. I raised my deductibles to lower my cost and then they raised their rates to compensate. Watch them!"
Commented on 2008-08-20 10:52:42 EST
"We also have Flood insurance with Nationwide. Our homeowners and car insurance, we were always treated fairly, but when we lost our home to a flood, we were very upset with the adjuster, (colonial claims)and Nationwide did us wrong. We are very upset, when we needed them most, we did not get treated fairly."
Commented on 2008-08-12 13:43:55 EST
"changing agents is near impossible! easier to change insurance companies!"
Commented on 2008-08-06 20:33:59 EST
"They pay the first installment on the claim very quickly,it has now been months and they just keep stalling to finish paying, meanwhile everything is adding up on my credit card bills, bad faith."
Commented on 2008-08-04 16:00:42 EST
"had a claim of hail storm and have never been treated so badly. just like a crimnal. would advise DO NOT TAKE THIS INSURANCE COMPANY. STAY AWAY, FAR AWAY!"
Commented on 2008-08-02 22:23:29 EST
"My agent and Nationwide have been the best and easiest to work with yet. "
Commented on 2008-07-31 21:51:05 EST
"my dog bit a neighbors child (we share a common back patio) the er doctor didnt want to put in any stiches he said it wasnt necessary. this kid came home and went out roller skating. we were sued for 60 thousand dollars. we supplied nationwide pictures of this kid walking a neighbors dog(her lawyer claimed she was now terrified of dogs) The creepy neighbor and her shylock lawyer settled for 16 thousand. nationwide was a pain in the ass. the worst"
Commented on 2008-07-30 10:32:23 EST
"The home insurance is very high & continues to rise. Our premium has gone up $249 in less than 2 years w/no claims. We've only had one tiny claim since 1996. If you get a new roof, new heat pump or do electrical/plumbing improvements you need to inform your agent so you will be given credit--they don't tell you that beforehand. Our new heat pump installed this Jan. will reduce our premuim by about $58. I just found out that if we provide a receipt for the new roof on our house we can get another discount. Too bad we bought the house almost 2 yrs ago and the sellers put the new roof on. We've had good experiences with auto claims. However, because our sons (18 & 21) aren't the best drivers, we've paid hundreds of dollar out of pocket to prevent reporting incidents to the company. I'm currently getting quotes from Erie & Allstate. The thought of changing is scary after being w/the same agent who actually knows me by name for so long."
Commented on 2008-07-27 21:10:57 EST
"They took care of my water backup in my basement quickly and fairly."
Commented on 2008-07-25 21:37:30 EST
"my wife was rear ended at a stop sign,no fault of her own,nationwide was on both sides of the claim, adjuster played the 'delay' game once we ready to settle and would not return phone calls even AFTER we called our agent AND her boss 3 times!!! we felt offended by lame excuses and suggestions from adjuster's regional supervisor that my wife 'could be lying' about her injuries.we are currently shopping our 5 policies i can tell you 'NATONWIDE WAS NOT ON OUR SIDE!'"
Commented on 2008-07-20 22:22:47 EST
"tornado claim: Adjuster told me I had to pay two deductibles - one for the outside damage and one for the inside damage, all for the same tornado - inside damage has never been fixed, and they just don't care. They told me they don't like people with $250 deductibles. How about that? Hail damage claim: paid for damaged vents on roof, builders (3 different ones) all said there is significant damage and Nationwide keeps denying it. Last time adjuster was to meet with my contractor at 11:30 in the morning, he showed up at 3 pm, claimed he was tied up, went on the roof for 2 minutes, came down and said "that roof isn't leaking, it has two layers of singles." He went in his truck and took a pre-printed denial letter off the seat and gave it to me. (My roof has only one layer of shingles) Very poor service!!!"
Commented on 2008-07-18 13:57:32 EST
"Not easy to contact with a question."
Commented on 2008-07-13 20:10:49 EST
""Premium keeps increasing despite of never filing a claim over decades of being customer. This includes home and auto.""
Commented on 2008-07-10 10:10:11 EST
"They are prompt with insurance claims, they are extremely informative, I can call them with insurance questions not pertaining to my policies and they go out of their way to help me find the answers or a soultion. I know Nationwide cost a little more but it is well worth not having the frustration of dealing with these cheeper insurance companies that try not to take ownership of their clients accidents. In 9 years I have never been let down by Nationwide. "
Commented on 2008-07-09 20:23:28 EST
"The amount paid on the latest claim is the NADA figure, not the average of 5 comparisons as required by the state."
Commented on 2008-07-07 20:59:26 EST
"Very fine organization"
Commented on 2008-07-03 17:57:54 EST
"When we first signed up with Nationwide we informed them we operated a reptile rescue on a farm in the country. They acknowledged and stated it was not a problem. That was in 2003. Subsequently to that, each year they levied new requirements on us, demanding that we eliminate one class of animal after another, each time threatening to cancel our insurance. We finally gave up and closed the rescue after going around and around with them. I still have a few snakes and they just cancelled us AGAIN, even after saying it was okay to have them. I am amazed at the number of lies, half truths and changing policy requirements we have experienced with this company."
Commented on 2008-07-03 07:26:05 EST
"My auto was involved in a hit and run accident. I took the car to one of their BLUE RIBBON repair shops which assured me they would perform quality work on my car and I was told as long as own the car they would repair it. NOT SO!!!! Nationwide is the worst! The adjustors are rude and unprofessional. Something has to be done about this company because they are liars. I understand looking out for the best interest of the company but Nationwide Employees are the worst!!!"
Commented on 2008-06-24 13:22:22 EST
"Pay your claims!"
Commented on 2008-06-02 05:22:55 EST
"I had accident on may 16th 2008. they delay to send my check. I called claim center, rood, unprofessional and harsh customer service. She refused to connect me to her manager. They do not want send me the check under my name and pressuring me to take my car to their shop. I did not had this problem with ALLSTATE INSURANCE. I will take my business some were else. For last 4 days they stressed me so much that i can't sleep at night!!!!!! If you are looking for stress NATIONWIDE INSURANCE is best place to go!!! "
Commented on 2008-05-23 13:58:10 EST
"When I called to cancel my insurance, my agent hung up on my twice. I realize that the agent may be a little disappointed about the cancellation, but they still need to be professional. I suppose I shouldn't have been surprised though because it just falls in line with all of the other reasons that led me to cancel in the first place! Just icing on the cake!"
Commented on 2008-05-19 11:08:44 EST
"Nationwide re-evaluated the protection class this year and now we live in a more unsafe area for fire protection. Our house is still in the same spot, same distance from the fire department, but now we pay $200 more because they decided to re-classify. I think this is a way to raise the rates of people who have never had a claim."
Commented on 2008-05-16 11:25:50 EST
"after two decades of paying home, cars, and boat insurance with them promptly, i would imagine that i had establed credit worthiness. However, they increased our rate and stated our credit score. Ironically, i have less debt than i ever have had and pay all my bills. "
Commented on 2008-05-13 14:10:00 EST
"they charge too much"
Commented on 2008-05-12 18:13:14 EST
"After 25 years with Nationwide -- I am very unsatisfied. Another person with Nationwide insurance hit my auto and Nationwide refuses to pay fair settlement without a fight. Nationwide is NOT ON YOUR SIDE. I know from personal experience. My 26th year will be with another company!!! "
Commented on 2008-04-22 17:29:04 EST
"In the Northwest, the adjuster is from Allied...so beware. Once the estimate was given and referring a contractor, we were basically on our own. The referring contractor gave us an estimate. He then handed us off to a sub-contractor who eventually repaired drywall. Once we told the adjuster the estimate amount was not worth us filing for reimbursement, he never called back to check to see if we were at least satisfied with the repair or if he can do anything else to help us. We are in the process canceling our policy and going with someone else. Less and hopefully more "service oriented". "
Commented on 2008-04-17 15:43:38 EST
"Premium keeps increasing despite of never filing a claim over decades of being customer. Alternative quotes from main competitors are 1/3 to 1/2 lower for equivalent coverage. They did the same with my auto insurance years ago until I switched. Their loss in both cases. "
Commented on 2008-04-15 00:45:10 EST
"After 25+ years of paying premiums, we've been notified that Nationwide has decided to drop our home insurance. I recall only one claim in the 90's out of all those years, and now we are being dropped. Just unbelieveable that Nationwide can get away with this."
Commented on 2008-04-04 20:17:43 EST
"Nationwide raises the homeowners policy approximately 25% without a notice or comment regarding why the price increased."
Commented on 2008-04-03 14:28:09 EST
"I was an employee for Nationwide insurance Company and I am now on long term disability. I have a disability benefits package that continues to pay for my employee medical coverage. (whatever I had at the time of my disability) I was notified to file for medicare benefits becuase I was eligble and they would reimburse me for premiums. They never reimbursed me, then signed me up with a mediocre medicare D plan for prescription coverage. I got a monthly bill for that coverage. Presently I was sighned up with a medicareadvantage plan that cost me a $25.00 co-pay for office visits. I now pay $121.oo for better medicare D insurance that will continue to pay during "gap". I have gone from having all my medical insurance paid by my employer Nationwide (self insured) while on Long Term Disability to now paying amedicare B premium and and Medicare D premium as high as the medicare B premium for decent coverage. Add that to copay office visits and the cost of my medicines and I am now spending over $400.00 per month in out of pocket expence for my health care that is alledgedly to have been continued by my employer paying the premiums. Is there anything I can do to have this matter looked into?"
Commented on 2008-03-22 06:10:27 EST
"my car caught on fire and i had full covers and they did not even want to pay for the blue book price what they want to pay leaves me with 7,000 more to pay on my car that i dont even have any more i dont know why we even need full cover if full cover dose mean anything i always thought full cover mean full cover it takes care of ever thing they even made me run around and get all the paper work for the car and they didnt even pay me for the car value the low ball me"
Commented on 2008-03-20 22:20:20 EST
"My car was stolen exactly a month ago. It was recovered the same day, but unfortunately the thief loss control of the car and he/she crashed it into a tree. My vehicle was totaled. I had full coverage, liability, etc. Being that i am only 19 years old and could not get a rental car from the company they chose, i had to pay for my own rental car. Even though i was paying for rental with my insurance plan. I had to get the police reports, find a way to get my stuff out of the car about 50 miles from where i live, do interview after interview with nationwide representatives, etc. Today, a month from the incident, someone called me to give me an estimate. It was $2000 short from how much the car originally cost. So now i owe the lean holder and i still don't have a car. Nationwide Sucks!"
Commented on 2008-03-17 15:01:13 EST
"Daughter's car demolished by another person who also has Nationwide insurance. They will not pay but one week car rental, will not pay for all the items she had in the car which were destroyed. They won't even give her the bluebook price of what her car was worth. She was bruised and batter and laid up for a week so the insurance company went and cleaned out the car without her permission and charged her $150 for the cleaning service and now they say we can't prove that she had anything lost in the crash because they threw it all away. She was hit from behind and the car was split in two. All they want to give her for the car is $4200 and the blue book price is $4500. No money to cover rental fees or items lost in the car. And the accident wasn't her fault. If you get hit by someone, pray that the person responsible for hitting you doesn't have the same insurance company as they just don't want to pay out anything, even when it wasn't your fault. Couldn't get any answers from the agent and asked to speak to the supervisor. He basically told me I didn't know anything and was very rude. He said to go to the Ohio Department of Transportation and read about the laws on the rental car. If you can find the reason NATIONWIDE won't pay for more than a week for a rental car under that web site let me know ..... all I found was the laws abouting building a highway. We are going to have to get a lawyer .... good luck if you have Nationwide ... you'll need it!"
Commented on 2008-03-11 23:10:46 EST
"right the service i get from this company is good modern trends with information technology are used there so there service is a one that every one will like to atronise."
Commented on 2008-03-06 03:52:32 EST
"Insurance Companies across the board are killing the recovery of the Mississippi Gulf Coast. On a $250,000 home we are paying $3,900.00 for wind and hail, $1,500 for fire and theft and $320.00 for flood. We had NO damage in Katrina so why did our rate go up???? Plus we are paying $2,500 in property taxes per year. That is a grand total of $8,220 per year for T&I for a monthly payment of $685. How can these criminal destroy detroyed lives even more. I hope one day they will answer for their crimes against devasted people!!! Maybe not in this life but I have a firm belief they will in their next!!!!!!!!!"
Commented on 2008-02-25 11:43:42 EST
"Do not go with Nationwide. They have terrible business practices and rescinded our insurance when we put in a claim. Run the other direction or get a good lawyer."
Commented on 2008-02-21 18:16:00 EST
"Claims are handled quickly and easily"
Commented on 2008-02-19 12:48:26 EST
"ON home up north service was great! In Florida, continually raised rates and dropped long term customers. The were not on you side ever. Be wise, shop around, select a carriere that is State based, and raited by the State, but do not select Nationwide, as they have zero loyality to long term customers!"
Commented on 2008-02-14 23:02:11 EST
"find yourself another company"
Commented on 2008-02-08 11:12:19 EST
"I filed a claim with NW insurance..The policy holder was at fault for accident, that's why I filed with NW. What a nightmare from day 1. My witness was not called until I had to prove it was on the police report, no one went to inspect my car for 15 days, the supv was annoyed that I contacted her. etc etc etc (I will tell everyone I can,not to purchase any insurance with Nationwide."
Commented on 2008-01-30 01:24:26 EST
"I had been a policy holder for 20 years and at one point I lapsed on my payment. No emails, no letters, no calls where ever attempted to check with me before canceling the policy and I drove around for several months with no coverage. When I got into an accident and called they told me I am no longer covered and really could care less and did not even bother to try and explain why they never tried to contact a long term policy holder. To reinstate me would cost 4 times what I was paying. So to me it seemed a good excuse to remove a long term policy holder with reduced long term rates and than bring me back for much much more. I will never go back to nationwide or use them and they now excessive rates. "
Commented on 2008-01-29 18:27:34 EST
"Get quotes from other companies...you will see how unreasonable Nationwide is. I saved $1700 a year, yes seventeen hundred dollars a year in switching. They are the king of aftermarket parts useage and many body shops will refuse to work on Nationwide vehicles. They are horrible to work with and are being sued by tons of individuals and groups. They are also the king of Insurnace Department complaints...go away, far away from Nationwide. "
Commented on 2008-01-04 18:14:37 EST
"Over the last thirdteen years I have had 1 claim,a auto.A deer ran out in front of my Explorer causing damage to the front bumper,grill,header panel,headlight,valance panel, parking light and the hood. Nation Wide uses reconditioned and aftermarket parts they call it the Nationwide Parts Program-NWPP or the Nationwide Crash Parts Program-NWCPP. With all this being said they are not OEM part,but they will replace any defective like and quality(used) parts for as long as you own the vehicle. The problem is I took my vehicle to a(BLUE RIBBON Repair Center) a Ford Dealership . After about a week I went to pick up my Explorer and took it home late in the day.The next morning I drove to work and after finishing you daily dutys I went to look at the work.The tag bracket was missing,bumper was pointing down,header pandel had gaps on both sides,one side of the pandal had no paint on it, and the right side fender had two big dents in it. At this point I will say something good about the work.The grill looked good and the hood looked good except for the paint runs on them.So after sending the dealership and Nation Wide nine e-mails I was told to bring my SUV back. The next day I took it back and after showing the problems to them I was told that some people would think that the work was good and wouldn't have anything bad to say and because Nation Wide approved the uses of NWPP or NWCPP that the parts didn't always line up and may not ever line up. I understand that the dealership cann't make chickin soap out of chickin sh.. and that the money for the work is being payed my the insurance companys.But the people that pay for the insurance is people like me. IN MY MIND THIS IS NOT ACCEPTABLE AND IN MY MIND I SHOULDN'T HAVE TO FIGHT WITH THE REPAIR SHOP!!!!!!!!!!!!!!!! "
Commented on 2007-12-26 13:38:40 EST
"Rates are climbing much faster than my income. Agent NEVER calls me. Every year my premiums are massively increased.! I'm looking for a better deal in 2008"
Commented on 2007-12-18 19:22:35 EST
"I had a collision claim on my vehicle 7 years ago that went way bad, Mostly due to their direct repairer. They just botch every thing on a 6 month old car. I have had 2 claims on my home ( hail damage & hit by lighnting)where i was very satisfied with both claims, I just recently had to use their glass claims due to our vehicle having been shot. Safelite was came to our house and did an excellent job, Ist thing the next business day! Very pleased with them!"
Commented on 2007-12-18 09:05:31 EST
"After a hail storm in 2001, my neighbors were still working with their insurance companies. The adjuster from Nationwide had been out, inspected my home and given me a check to perform the repairs to my roof, fence and gutters. "
Commented on 2007-12-10 18:09:20 EST
"Love 'em!"
Commented on 2007-12-07 21:41:59 EST
"horrible,unsafe collision repair policies.will not put origonal manufacturer parts on my car only inferior parts from tiawan"
Commented on 2007-11-30 23:06:24 EST
"Only company I've been with, my parents and grandparents were with them since the 50's. However my parents decided to shop around and saved a significant amount moving all their policies to another company. I just think they're over priced. Of the two claims I've made they went smoothly. The thing I don't understand is what the actual agent does besides collect money. When you submit the claim you dial a 800 number and they take care of it."
Commented on 2007-11-29 17:44:25 EST
"Nationwide practices illegal tie-in sales practices. They required me to drop Geico and purchase their auto insurance at much higher prices before they would insure my home. Then they dropped my homeowners, although I had no claims. No loyalty, shady business practices and an uncaring attitude mark this company. Avoid."
Commented on 2007-11-28 05:23:59 EST
"They charge too much and continually increase rates on auto and homeowner policies. They have poor customer service and no loyalty to longterm customers. "
Commented on 2007-11-16 11:18:32 EST
"We had a major hail storm with baseball size hail and larger, but nationwide will not repair my roof. Several estimates from roofers and Nationwide will only accept one company that works for them. Several other homes have already had their roofs replaced. Stay away from Nationwide!!!!!!!"
Commented on 2007-11-13 21:18:19 EST
"Extremly good company to get insurance from. Settled the claim very next day. Nothing could be much better than that. Premium was too hogh so have to go with someother insurance company."
Commented on 2007-10-26 18:57:23 EST
"Nationwide is NOT on my side! Their "Blue Ribbon" repair shop deal is a joke. I was rear-ended by an uninsured driver this month. I submitted my claim, and was steered to a blue ribbon repair shop, all the while being assured that I would be satisfied with the repair work, and that they would not stop until I was satisfied. However, the repair shop did not properly replace the bumper. The FIRST time I went to pick up my car, the "new" bumper was already damaged, the repair shop had painted it a different shade than the rest of my car, the "clearances" between the bumper and rest of the car were about 1 in. (which is ridiculous), the repair shop chipped paint off the newly painted bumper, and they chipped paint off the quarterpanel, which they were not supposed to even touch. I refused to accept this work. The SECOND time I went to pick up my car, the bumper was not aligned with the car (still) and the repair shop "blended" the paint onto the quarter panel, added a clear coat, to make the bumper blend with the car. Now the bumper and quarterpanels are a shade darker than the doors, trunk, and rest of the car. Nationwide's re-adjustor and my agent told me that Nationwide did not have to make paint match. Apparently, they just have to replace the bumper, and, in the words of both men, "bumpers never match; that's as good as its going to get." I asked why they couldn't blend the paint on the entire car and they told me that would cost too much money - Nationwide won't pay more than the bare minimum. I repeatedly asked about why they told me I would be satisfied over and over, but when I wasn't satisfied, they didn't care to resolve the issues. Both the re-adjustor and my (former) agent were RUDE and told me I was lucky they did anything at all. I just wanted to be put in the position I was in before someone hit my car. That's all - no more, no less. If the paint doesn't match, the car is still damaged. Nationwide doesn't see it that way. I feel that Nationwide colludes with its blue ribbon repair shops to do shoddy work in a quick amount of time to save money. I think their practices are deceptive, in that they advertise customer satisfaction, but don't really care to comply. "
Commented on 2007-10-25 10:57:08 EST
"I was hit by a drunk driver insured by Nationwide and they denied my claim. This in spite of the fact that the drunk driver was arrested and listed as the at-fault driver and police found an open bottle of liquor in a brown paper bag stashed under his front seat. So guess what? Nationwide didn't pay a cent to anyone. It's the worst insurance company in the nation."
Commented on 2007-10-23 19:07:02 EST
"I have been with nationwide for 36 years. I only had to use them a few times in all these years. I was hit in the rear twice and hit head on and totaled my car in April. T.B. that works for nationwide was the rudest medical person I have ever dealt with. Because I was not completely well within the 3-6months they allow to get well they wanted me turned over to MES. She would call me at work and say things like don't use up all your money or maybe you better see one of our guys.When are you going to be released she would hound me at work continuosly. Then she would tell my agent she never said to me I did not tell you that she could not use up all her Medical Money. In the meantime I have paid medical for 36 years and when I need to use them they same as said you get well in 3 months or no insurance. Why have I been paying them for 36 years. I am definietly looking for another insurance. My family of 11 have been with Nationwide for years but we no longer will be with Nationwide anymore. Also she would call the Dr. and say you better release her or else. "
Commented on 2007-10-23 09:00:25 EST
"Expensive insurance, had to pay deductible even when the other person was at fault, inattention to detail by the adjuster."
Commented on 2007-10-11 16:37:20 EST
"I'm sure this is the way with all the moneybrokers, but after filing a claim my rates went up. And after not having a ticket in twenty-five years, I got a speeding ticket, they raised my rates. Insurance companies are all rip-offs. They take your money as long as they don't have to pay anything out and as soon as they do, they try there damnedest to not pay and then raise your rates."
Commented on 2007-10-03 14:40:45 EST
"Nationwide auto insurance was fine but the home insurance was a total waste. Had policies with them for 37 years and no claims when we had hail damage they refused to pay. The employee that notified us actually laughed and made a joke about it. Our agent tried to help but got nowhere."
Commented on 2007-10-02 14:25:12 EST
"When I purchased a new car I immediately called and added the vehicle to my policy. I asked my agent AT THAT TIME, the amount I needed to send in to cover the increase in costs. I deployed and did not keep up with my mail for two months. When I returned (After paying the premiums I was told by my agent would be needed) my insurance had lapsed. When I confronted my agent they denied ever telling me the cost of the additional vehicle. Even when I showed them that I had increased my monthly payments to cover the new vehicle (based on what they told me to pay) they still denied responsibility. I had to pay fees to the state for allowing my covereage to lapse. "
Commented on 2007-10-01 08:24:38 EST
"Auto claim adjuster was switched mid-claim. New adjuster impossible to reach,and when finally met in person, had a attitude as he was doing the customer a favor. When I tried to give adjuster accident evidence, refused it saying he was starting vacation and another department would be contacting me. They never did, a I finally called 6 or 7 numbers at the main office. My broker was useless, as he said he is not part of the claims operation. Guess he is just there to write policy and collect your money. When the company contacted me later, it was with an employee that has English as a second language. Still waiting for that persons findings 2 and a half weeks later. JUST don't be later with the premiums or the real power of nationwide kicks in and will reek havoc with your mind."
Commented on 2007-09-25 01:10:25 EST
"Excellent customer service - I've had multiple changes on multiple policies and the phone reps have always been exceptional. "
Commented on 2007-09-09 18:40:43 EST
"So far, I felt the rates were comparable but I've bought another, newer car and did some shopping. Safeco was the cheapest, then Allstate but after reading these reviews, I think I'll stay with Nationwide. The grass is not greener and cheaper doesn't mean better."
Commented on 2007-08-21 15:05:58 EST
"poor customer service,only cared about their almighty dollar."
Commented on 2007-08-20 04:46:04 EST
"Agent never corresponds with me Homeowners Policy keeps changing...just a few sheets from a word processor Raised my Umbrella Policy $100/ year ..3 years in a row.! No claims made"
Commented on 2007-08-08 18:49:03 EST
"My agent and staff has the best customer services for his clients. Here in North Carolina they are true by their logo - they are on your side."
Commented on 2007-08-01 17:48:31 EST
"I have had this insurance company for 15 years. We are building a house which was broken into and power tools and building material was stolen. We specifically asked our agent when we took out the policy when we were building if we were covered for theft and we were assured we were. Now they are claiming that it is not covered because we aren't living in the house yet. "
Commented on 2007-07-24 12:44:03 EST
"I learned that I am suppose to have the contractor negociate with the adjuster a repair fee after damage to my house.My contractor never heard of such a thing and said that his price was fair and would not lower it. "
Commented on 2007-06-30 07:52:07 EST
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