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Frankenmuth Mutual Review

Frankenmuth Mutual Company Information

Customer Rating:
Rating: 2.526 Reviews Frankenmuth Mutual has received an average of 2.5 stars out of 5 based on 26 user reviews.

Company History:
Frankenmuth Insurance was founded in 1868 by a group of Bavarian settlers. The Association's first office was located in the back room of Neuchterlein Mortuary. In 1921, the Frankenmuth Mutual Auto Insurance Company was formed; The company issued its first policy in 1922. The Frankenmuth Mutual Fire Insurance Company assumed operation in 1941. By 1958 the Company was the second-largest fire insurance company in Michigan. In late 1958 the Frankenmuth Fire Insurance company merged with the Frankenmuth Mutual..Read More

Lines of Insurance:
Auto, Homeowners

States licensed to sell insurance in:
AL, GA, IL, KY, ME, MI, NH, NC, OH, SC, TN, VT, VA, WI

Frankenmuth Mutual Satisfaction Survey

Overall, how satisfied are you, with Frankenmuth Mutual?


Contact Information for Frankenmuth Mutual

Company Contact Info:
President/Chairman/CEO   John S. Benson
1 Mutual Avenue
Frankenmuth, MI 48734
(989) 652-6121

Frankenmuth Mutual Reviews and Customer Comments

"Prompt responce to claim. No hassle."
Commented on 2013-05-12 10:45:16 EST
"very professional knowlegable and easy to deal with."
Commented on 2012-09-27 11:13:45 EST
"Very subjective in reference to how some vehicle incident inspections are concluded per the adjusters. If a claimant disagrees with the claim outcome there appears to be a barrier within this organization for a claimant to be able to discuss further and/or escalate concerns/questions for further review/evaluation/consideration. Depending on whom the claimant is speaking with some of the personnel can be tactless and rude. It is questionable as to whether this company values a customer with integrity."
Commented on 2012-09-02 13:52:34 EST
"Completely rude and unfair. The adjusters are rude mean and nasty and dispute everything on your claims. "
Commented on 2012-07-04 20:27:25 EST
"had a total loss claim purchased another vehicle was quoted a premium. policy renewed a month later and premium went up by thousands of dollars on one vehicle"
Commented on 2012-04-14 21:18:41 EST
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