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Prudential Review

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Prudential Company Information

Customer Rating:
Rating: 1.594 Reviews Prudential has received an average of 1.5 stars out of 5 based on 94 user reviews.

Company History:
Prudential is one of the nation's largest insurers. Founded in 1875, Prudential initially existed to give working-class people affordable insurance. Since then, it has grown to encompass insurance in all 50 states and an international operation. The company de-mutualized in 2001. Since its 2001 demutualization, Prudential has operated under a publicly traded holding company structure headed by Prudential Financial Inc. Prudential has operations in the United States, Asia, Europe..Read More

Lines of Insurance:
Long Term Care, Life

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY

Prudential Satisfaction Survey

Overall, how satisfied are you, with Prudential?


Contact Information for Prudential

Company Contact Info:
Chairman/CEO/President   John R. Strangfeld
751 Broad Street
Newark, NJ 07102
1-800-346-3778

Prudential Reviews and Customer Comments

"Prudential would rather lose your business than to pay your claim. You will need a lawyer every time you file. I suggest you find a better company. I wish I had"
Commented on 2014-09-29 01:40:25 EST
"They were good 4 yrs. ago but now delay weeks at a time when I update or need to see my doctor."
Commented on 2014-09-18 18:43:51 EST
"We dealt with the Annuities department. Got poor untrained customer support reps in PA. No one knows what they are doing. Spent at least 2 months getting the run around about Medallion Sig Guarantee. We will never do any business with them again. "
Commented on 2014-09-08 15:08:12 EST
"They are the worst company to deal with.Their customer service is horrible they never call you back and I have been waiting on my ltd to be approved for2and a half months.They do not want to pay the claim.They need to be investigated."
Commented on 2014-09-05 14:02:52 EST
"Long term health care claim for full benefit denied for my mother's policy when she was put in a memory unit from assisted living. The policy states that the full benefit would apply if six conditions are met. All six are met in the facility where my mother is a resident and her daily care has increased due to her illness. However the facility is not licensed as "skilled nursing" and therefore Prudential denied the claim. The care she is receiving is more than she would get in a "skilled" nursing home and the move to another facility would be traumatic to her. Prudential is playing with fire by denying a valid provided for claim under the excuse of semantics. The care and conditions outlined in the policy are being met. They delay make excuses and invite litigation - which is exactly what I am going to do. Not a great compassionate or wise company. Avoid doing business with Prudential."
Commented on 2014-09-05 09:31:02 EST
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