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Prudential Review

Prudential Company Information

Customer Rating:
Rating: 1.590 Reviews Prudential has received an average of 1.5 stars out of 5 based on 90 user reviews.

Company History:
Prudential is one of the nation's largest insurers. Founded in 1875, Prudential initially existed to give working-class people affordable insurance. Since then, it has grown to encompass insurance in all 50 states and an international operation. The company de-mutualized in 2001. Since its 2001 demutualization, Prudential has operated under a publicly traded holding company structure headed by Prudential Financial Inc. Prudential has operations in the United States, Asia, Europe..Read More

Lines of Insurance:
Long Term Care, Life

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY

Prudential Satisfaction Survey

Overall, how satisfied are you, with Prudential?


Contact Information for Prudential

Company Contact Info:
Chairman/CEO/President   John R. Strangfeld
751 Broad Street
Newark, NJ 07102
1-800-346-3778

Prudential Reviews and Customer Comments

"Have had a Prudential representative for years. Even his name and number always appeared on my bills and correspondence. Then the guy retired or left the company now I have no one to talk to about my policy and concerns and questions. I think this was a terrible move by Prudential not to assign a new rep to my account "
Commented on 2014-08-01 15:08:22 EST
"With Prudential and their long-term disability insurance claims ALWAYS DOCUMENT ANY ENCOUNTER you have with them. When you are going through a tramatic health life change this Company makes it IMPOSSIBLE to feel secure safe and at peace. They badger their claiments with constant calls. And then one day the phone rings and surprise surprise it's your claims manager yet again. This time it's "our review board has determined you can work hence the payments end period. Please watch your back 24/7 with this unethical Company"
Commented on 2014-07-16 13:39:51 EST
"My wife and I pay for short and long term disability insurance through her employer. Prudential is the carrier. It was easy to sign up and they were very happy and quick to take our direct payments. However due to a recent surgery we have had to use the short term disability. I understand certain red tape however we are not the type of people to abuse any system but we are certainly treated like this. PRU blames the Doctors office and the Doctors office blames PRU. I personally don't care who's at fault. I'm a consumer who paid for a service and after quite a bit of research I find that PRU will do anything to prevent cutting a check. Their customer service is horrible and does not return calls as they claim they will. Already in a stressful situation PRU's actions or inaction just causes further stress. No consumer should have to deal with this. I'm hopeful that someone from PRU reads these complaints and does something positive. If our situation does not get resolved soon I'll have no choice but to go to the press and the Better Business Bureau."
Commented on 2014-06-26 10:38:48 EST
"I have had ST and LT disability with Prudential for over 20 years and when I try to use it one time they beat around the bush and say they never received the paperwork from the doctors. When in fact the doctor sent it in 3 times and I sent it in also along with hospital reports MRI various other doctor reports saying I was unable to work. They took 3 months to decide my case kept saying they need more paperwork Finally paid me for 2 1/2 months and sent a letter saying I was terminated for no reason. I was out a year of work. Nothing had changed I was still unable to work still going to the doctor and for treatment. I got a lawyer and appealed it in June and they said they needed an extension well today I got a termination letter.They took my money for 22 years without a problem but the hell that they put me through with the phone calls to them paperwork and doctors to get the same documentation over and over in hopes that you will give up and just go away. Someone need to investigate their practices. Too many people are being hurt by their greed and injustice. The emotion stress that I was put through by Prudential was horrible. I feel sorry for all of you that had to deal with them in your situations. I feel your pain.If you have a choice in insurance please do your research and choose a reputable company. Prudential's customer satisfaction rate is very low. I don't know who to contact but I am going to find out who to conctact about their fradulant practices."
Commented on 2013-10-22 21:13:19 EST
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