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Prudential Review

Prudential Company Information

Customer Rating:
Rating: 1.585 Reviews Prudential has received an average of 1.5 stars out of 5 based on 85 user reviews.

Company History:
Prudential is one of the nation's largest insurers. Founded in 1875, Prudential initially existed to give working-class people affordable insurance. Since then, it has grown to encompass insurance in all 50 states and an international operation. The company de-mutualized in 2001. It is thought to have well over $100 billion in assets. The Prudential Insurance Company of America based in Newark, New Jersey, was incorporated in 1873, began business in 1875 and adopted the ..Read More

Lines of Insurance:
Long Term Care, Life

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY

Prudential Satisfaction Survey

Overall, how satisfied are you, with Prudential?


Contact Information for Prudential

Company Contact Info:
Chairman   Arthur F. Ryan
Prudential Plaza
Newark, NJ 07102
800-526-2963

Prudential Reviews and Customer Comments

"I have had ST and LT disability with Prudential for over 20 years and when I try to use it one time they beat around the bush and say they never received the paperwork from the doctors. When in fact the doctor sent it in 3 times and I sent it in also along with hospital reports MRI various other doctor reports saying I was unable to work. They took 3 months to decide my case kept saying they need more paperwork Finally paid me for 2 1/2 months and sent a letter saying I was terminated for no reason. I was out a year of work. Nothing had changed I was still unable to work still going to the doctor and for treatment. I got a lawyer and appealed it in June and they said they needed an extension well today I got a termination letter.They took my money for 22 years without a problem but the hell that they put me through with the phone calls to them paperwork and doctors to get the same documentation over and over in hopes that you will give up and just go away. Someone need to investigate their practices. Too many people are being hurt by their greed and injustice. The emotion stress that I was put through by Prudential was horrible. I feel sorry for all of you that had to deal with them in your situations. I feel your pain.If you have a choice in insurance please do your research and choose a reputable company. Prudential's customer satisfaction rate is very low. I don't know who to contact but I am going to find out who to conctact about their fradulant practices."
Commented on 2013-10-22 21:13:19 EST
"I have been having the same problem off and on with Prudential for years. They do not seem to retain qualified people. Lots of excuses not much on the resolution. I think this company try's to terminate it's long term relationships before they have to pay off on their policies."
Commented on 2013-08-28 17:02:28 EST
"It has been 18 months since we filed a claim for my mothers life insurance from Prudential and we still do not have the account cleared. They have lost the paperwork 2 times including the death certificates for both of my parents which also cost money. They wanted a copy of the entire trust. Finally received a Fax number since the mail system was unreliable. They tried to keep saying that they needed more information but since I had the copy I could "help" them find the information and told them which page and line number to find the answers to their questions. Truly sad to think that you are already devestated by the death but still need to deal with Prudential in trying to collect the funds. I will not buy life insurance from Prudential and put my kids through what I am having to endure."
Commented on 2013-06-11 15:14:34 EST
"They lose paper on purpose and deny without cause. I've found lawyers who specialize in just Prudential. They've actually made my condition worse rather than better. If I die I've put together a file for a wrongful death suit."
Commented on 2013-06-06 09:47:51 EST
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