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Review: Prudential |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"i have Prudential disability insurance through my employer and I was injured aad surgery and am currently out on short term disability. I have had nothing but problems from day one with this claim. I was out of work for almost 6 weeks before I received a weeks benefits. I have requested direct deposit for my payments on 4 differnet occasions and until this day, I still have paper checks coming(I've been out since the first week in March). I never received any papers for this that they supposedly sent me. My r. sent paperwork over to prudential after my last visit which was in the middle of may. My claims manager told me they received it last week and it would be reviewed. My case was turned over to a "claims specialist" who I spoke with yesterday ansd she was extremely rude on the phone said they never got any paperwork from them. She said I am not going to get paid because my employer canot accomodate my restrictions and my doctor doesn't know what he is doing because I don't have another appt. ntil the first of July. I tried to explain my situation and again she was rude, cut me off and yelled at me. She told me I have to call my Dr. and get papers and send them to prudential, I have to get papers from my therapist and send them to her also. I also have to make another appointment to see him one month from my last because my restrictions said to "increase duration of hours over a 1-2 month period" so I needed to go back and see him in 4 weeks. Myrestrictions said they were to be in ffect from 6-8 weeks but she didn't care about that. My employer is the one that said I have to go back between 6-8 weeks to be re-evaluated for release with no restrictions. She said that was ridiculous. Ia asked to speak with her supervisor and am still waiting for a return call. They do not care about you or your situation. I would like to know one thing...Do these Claims adjusters have medical degrees? because they think they do, and if so why are they working for insurance companies and not in the medical field?
I would not recommend this company to my worst enemy. I have worked for the same company for 22 years and have dealt with quite a few insurance companies and this is the worst by far."
2008-06-10 18:50:27 EST
"The broker misrepresented the whole thing and left me with a mes to clean up"
2008-09-19 21:12:05 EST
"THEY HAVE THE WORST CUSTOMER SERVICE AND HORRIBLE COMUNICATION IN CLAIMS DEPT. THE DEPARTMENT OF CLAIMS FOR DISABILITIES ARE HORRIBLE"
2009-02-02 17:04:55 EST
"customer service is horrible, talk to ireland
or south america...stock price is way down, as are the ratings... agents change almost daily........stay away"
2008-11-21 01:06:26 EST
"I was hurt at work in Sept.08, my employer is refusing me workerscomp so I had to file for my short term dis. It took me 10 weeks before I got a check from Prudential and this was only by me calling EVERY DAY, I now must go on long term, they sent me only 1/3 of what I was suppose to have been paid for the month, now two weeks later no one can tell me whats going on, when I will receive the rest of my check. Now they are reviewing my case again to see if they are going to allow me to stay on my long term care."
2008-12-29 16:20:35 EST
"Extremely unpleasant and unprofessional customer service every time I called. Don't trust anyone you talk.. "
2009-02-25 14:20:42 EST
"Can never talk to anyone to make changes on the policy. I wanted to change agents because I was so unhappy with who is handling my case almost two years later and I am still waiting. "
2009-03-10 10:03:34 EST
"short and long term disability, arbitrary cancellation after payment, their medical "review" are paid by Prudential to pull info, incongruently from records and use ERISA time lines to hold your money while you lose your entire life savings and assets."
2009-06-05 01:49:30 EST
"disability claims manager extremely rude and arrogant. no empathy to your needs. talked to me condescendingly like I was unimportant. words in reports were read incorrectly, since I had a copy in front of me and knew exactly what it REALLY said "
2009-11-05 20:30:06 EST
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