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Physicians Mutual Reviews and Customer Comments

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These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"After 13 years and thousands of dollars in premiums my 200 claim for two surgeries was denied on the basis of the nature of the facility UCLA where the surgeries were performed. STAY AWAY"
Commented on 2013-05-24 13:54:18 EST
"don't trust everything they say without looking into the company first or you'll regret ever taking out a policy with them....."
Commented on 2013-05-17 18:00:35 EST
"Buy your insurance elsewhere. The customer service department excels at misleading and disinformation. I'm trying to file a life insurance claim and I'm not allowed to call claims directly. Asinine. It's bad enough to be grieving but this company is a bureaucratic nightmare."
Commented on 2013-04-16 16:51:59 EST
" their customer rep's and managers are the worst trained and uninformed group I have ever encountered . they act like they are on a witness stand with millions of dollars at stake riding on every answer.if they continue with these methods and procedures they all may very well get to explain it in court ."
Commented on 2013-04-11 20:00:58 EST
"Paid Claims within 3 days electronically"
Commented on 2012-09-22 09:39:57 EST
"Hospital Insurance that covers when you are in the hospital. Total of 13 days in the hospital and Physicians Mutual paid only 3 days."
Commented on 2012-08-23 22:34:17 EST
"Physicians Mutual has been very responsive and understanding to my specific health insurance needs. My agent follows up with me regularly and will come out to my home at any time that I need him. "
Commented on 2012-04-21 22:01:40 EST
"Great customer service and they pay my claims quickly."
Commented on 2012-03-24 16:23:55 EST
"I had the hospital confinement indemnity plan if you are hospitalized even for a day that they are supposed to pay you 500.00 per day for hospital stay and 50.00 perday.They refused to do so and came up with a frivolous reason."
Commented on 2012-03-09 11:47:05 EST
"We have paid into this company on Long-term care for 13 years. The only reason we took out the policy was we were promised our daughter who is a nurse could be the one to get paid to take care of my wife when the time came. That time is now and after all the money put in we find out they will NOT pay for a family member. The agent lied repeatedly just to make a sale knowing what would happen. And the policy is useless after all this time."
Commented on 2012-02-21 14:44:25 EST
"I have received numerous solicitation phone calls from various agents. I was contacted by 3 different agents within a two hour time span last night alone. I will certainly not be doing business with a company who fails to establish some sort of better records I just placed myself on the Federal Do Not Call registry and suggest others do the same. "
Commented on 2012-02-14 10:28:12 EST
"Have had Physicians Mutual for about 8 years they have been outstanding in paying out. My problem with them now is they are getting out of sight with the price of their secondary ins. It seems that I get a new letter about every 4 months or so of a raise in premiums. I am hunting checking on others now."
Commented on 2012-02-07 16:42:29 EST
"the health insurance policy was implied to me to be complete medical coverage it is actually a very limited benefit policy. It is not to be your only insurance just a supplement to REAL health insurance. "
Commented on 2012-01-12 10:44:49 EST
"Never Never Never purchase from Physicians Mutual their Long Term Care Policies. Total useless insurance and run around forms and excuses for not paying claim."
Commented on 2012-01-12 06:42:12 EST
"Great Insurance company wonderful agent... I have had a policy with Physicians Mutual for 15 years. Claims paid immediately. Still very afforable less than 300.00 a month and none of my 80 year old friends can say that unless they have a Physicians Mutual policy... Any complaints from other people I do not understand"
Commented on 2012-01-04 14:15:09 EST
"Rates went up 98.00 a month that takes it up to 315.70 a month and that is just wrong. All long term care people need to dump them and now if they dont reduce the rates before 2012 year by at least 50 on rate increase "
Commented on 2011-11-30 11:16:18 EST
"Good people great service"
Commented on 2011-11-08 11:44:22 EST
"My Mother carried long term care insurance for over a decade with Physicians Mutual - her last payments were 4000 a year. She did this so she would not be a burden to her family if and when she would go to a nursing home. She has done so now and this company has terminated her payments - say she does not qualify. She is 88 years old on oxygen COPD - at least 5 breathing treatments a day - with nursing help a bad heart and a degenerative hip. We are disputing this and will fight for her to stay where she is. She is happy and feels secure. This is a crime as far as Im concerned. DO NOT GET THIS TYPE OF INSURANCE WITH THIS COMPANY. IT ONLY WILL PAY IF YOU ARE TOTALLY INCAPACITATED.."
Commented on 2011-10-31 17:15:17 EST
"I am extremely satisfied. Agent is very good about returning phone calls and is honest. Customer service goes out of their way to make sure I have a pleasant experience. It is good to know I have my insurance with an APlus rated company that is reliable and will be there to pay my claims for many years to come. Physicians Mutual is the only company that I could find that would give me a history of rate increases. Claims are done very quickly with no hassles and no paperwork. Outstanding company with very professional agents. "
Commented on 2011-10-27 13:26:10 EST
"Physicians Mutual has the best medicare supplement on the market."
Commented on 2011-10-25 16:43:41 EST
"My medicare supplement has always remained affordable to in part to their wonderful issue age product The pay my claims extremely fast and my agent has given me superior service. I would recommend to anyone going on medicare or even those that may be with a company that keeps unfairly raising your premium."
Commented on 2011-09-29 21:07:21 EST
"I had orininaly purchased their LTC through a broker and was over-insured. Upon review with an agent an appropriate level of cover was arrived at saving me several thousand per year on premium They no longer sell their products through brokers or agency which means you get a knowledgeable agent and excellent advice."
Commented on 2011-09-19 14:25:35 EST
"My Agent with Physicians Mutual has been very helpful when I have had claims or needed just to ask a question. My claims have paid so quick and the Home office even called me to ask how I was doing after my hospital stay. I love this company and my Agent. "
Commented on 2011-06-16 10:52:29 EST
"My agent was very helpful in answering all my questions and made it very simple. I never have a bill which I like."
Commented on 2011-06-15 13:08:29 EST
"They paid as they were supposed to and made it simple"
Commented on 2011-06-10 12:41:48 EST
"If within 30 days of receiving the policy, if you were not satisfied with it, you could return the policy and it would be canceled and a refund of the premium would be made. I returned my policy to the agent that sold it to me, and I failed to have the Post Office provide me with a delivery receipt. They have continued to take Automatic Payments from my bank until I stopped them. I have not received my refund."
Commented on 2011-04-27 14:52:49 EST
"A very conservative company, that always does the right thing."
Commented on 2011-04-04 15:43:09 EST
"The only problem I have with this insurance company is they charge you accurred interst every year on money borrow on your policy. I have been unemployed every since departing from the military. I am keeping up the monthly payments but the money I borrowed the interest I now owe is 1500. I think no one should have to pay back interest on their policy its their money. "
Commented on 2011-04-02 01:15:37 EST
"Outstanding company, professional agents, straight talk about Medicare, credible educators on health care needs for the senior market. I would recommend this company to anyone!"
Commented on 2011-02-04 14:24:42 EST
"My father had Physicians Mutual Life Insurance and it paid the policy amount without any hassle. Good insurance."
Commented on 2011-01-22 19:23:57 EST
"We have long term care with them."
Commented on 2010-12-18 00:15:24 EST
"Very Customer Friendly"
Commented on 2010-11-16 22:26:38 EST
"the claims were quickly done and they were very courteous at a bad time for our family"
Commented on 2010-10-28 15:27:12 EST
"they paid quickly and were very nice"
Commented on 2010-09-29 14:44:09 EST
"Physicians Mutual knows their market. They specialize is senior products so they know how to treat seniors to keep them for the long term. They are not the cheapest rate on the block, but you get what you pay for, their quality of service is second to none."
Commented on 2010-09-09 19:25:05 EST
"the customer service is easy to reach and talk to. everybody is very pleasant and courteous."
Commented on 2010-09-08 12:27:35 EST
"Honesty is there policy, honest agents and they price their plans in the real world no games of low balling then massive rate increases like many other companys"
Commented on 2010-08-04 20:05:40 EST
"The Indexed Annuity provides an opportunity for growth without worryuin gabout losing money when the market goes down."
Commented on 2010-06-28 14:39:55 EST
"all claims were taken care of in the month received"
Commented on 2010-05-01 10:37:30 EST
"Stay away. Horrible company"
Commented on 2010-04-23 12:25:17 EST
"Agent misled me about many things about the medicare supplement policy. I was told that it was priced with cost of living, but that is not true at all, and now I am locked into a policy because I have diabetes that costs me almost 100 dollars more a month than other companies would. Be very careful with their agents they will say anything to sell you a policy."
Commented on 2010-04-21 10:26:21 EST
"Great company, goes out of its way to service your needs."
Commented on 2009-10-13 17:35:20 EST
"I am seventy years old and have had a Physicians Mutual medicare supplement now for going on 3 years. My claims are always paid quickly and the premiums have always remained affordable over the years. Some of my friends can not say that about thier medicare plans..."
Commented on 2009-08-28 18:06:52 EST
"One of the best They did what they said they would do and then some. GREAT service, very professional agents "
Commented on 2009-05-12 07:18:39 EST
"A+ rated. Customer service and agents are very professional. Highly recommend to all. "
Commented on 2009-03-30 16:16:48 EST
"Excellent company, the agent and their customer service area have been very helpful."
Commented on 2009-03-26 13:09:00 EST
"I handle my dad and step mother's affairs. Filing a claim is the hardest thing to do. The forms are not designed very well, the customer representatives are not that helpful. I feel sorry for the elderly people who have this insurance and need to file a claim. My step mother finally gave up."
Commented on 2009-03-20 11:03:17 EST
"Amazing company"
Commented on 2009-03-19 17:31:55 EST
"Great service. Fast claims processing."
Commented on 2009-02-04 10:23:01 EST
"The helpfulness of the agent and customer service were outstanding."
Commented on 2008-09-22 11:27:41 EST
"Customer service was very good. I have had good experiences with my claims"
Commented on 2008-06-08 19:24:41 EST
"When I have contacted the company, they are without fail kind and patient with questions or my concerns. I may not always understand insurance but they make it easy."
Commented on 2008-04-19 15:02:56 EST
"When mother died, we didn't know that she even had a policy. Her agent actually called us and made the claims process painless."
Commented on 2008-04-17 19:03:17 EST
"Their home office will give you the run around, especially when trying to cancel a policy."
Commented on 2008-01-09 10:07:22 EST
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