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AETNA Insurance Review

AETNA Insurance Company Information

Customer Rating:
Rating: 1.5366 Reviews AETNA Insurance has received an average of 1.5 stars out of 5 based on 366 user reviews.

Company History:
Aetna is a diversified health care company, providing the resources to help members make informed healthcare decisions. Aetna products include medical, pharmacy, dental, behavioral health, group life, long-term care and disability plans and medical management capabilities. Aetna, Inc. is one of the largest health insurance companies in the United States. It provides health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life, disability ..Read More

Lines of Insurance:
Health, Long Term Care, Life, Disability

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY

AETNA Insurance Satisfaction Survey

Overall, how satisfied are you, with AETNA Insurance?


Contact Information for AETNA Insurance

Company Contact Info:
Chairman/President/CEO   Mark T. Bertolini
151 Farmington Avenue
Hartford, CT 06156
(860) 273-0123

AETNA Insurance Reviews and Customer Comments

"In the past from 2011 til 2013 I was satisfied with Aetna. But when I renewed the health policy for 2014 the Aetna sales person told me I would have to pay an additional 200 a month to retain the same policy. The sales person said I would not have to pay the additional 200 if I would except a policy with 75% coverage vs. 80% coverage and the rest of my benefits and coverage would remain the same. I accepted this policy based on the sales person's information. I found out that I was lied to. Many of my claims have not been paid. They pay for routine treatment but not medically necessary treatment. I would almost be better off without insurance. Currently I am shopping around for a more honest insurance company. "
Commented on 2014-08-25 10:21:29 EST
"Aetna is horrible. Worst insurance ever. They always reject a claim and you have to jump through hoops and bounds just to get it accepted. I typically waste 3-4 hours just to get a claim to not get rejected. DO NOT GET AETNA. You are better off uninsured."
Commented on 2014-08-13 21:51:44 EST
"Aetna is the worst insurance. They will deny. If they pay they will take back. That's probably why they are able to afford to pay their CEO 30M in executive salary a year."
Commented on 2014-08-09 17:12:46 EST
"I've never had worse service in my life. My father lost his job so I got my own student health insurance thru AETNA at our school. Rather I should say I tried to get insurance with no success for over five months. I never even received a physical card in the mail although I ensured that my address was correct. I was able to print out a temporary card which I used in an attempt to pay for a wisdom tooth extraction procedure something explicitly covered in the plan which I checked. However two months later I received a bill showing that the insurance never paid for it even though the dentist contacted them and worked out how much insurance would cover and how much I would have to pay. AETNA was more than happy to bill me from January thru August for insurance tho even though they didn't even get my account set up and a picture of a card sent to me til May. I don't think they could provide more miserable service if they deliberately tried to prevent you from using their company."
Commented on 2014-08-08 00:26:38 EST
"I am amazed at the ongoing complete and utter disorganization of this company This is the absolute worst health plan I have ever had. "
Commented on 2014-08-04 01:42:36 EST
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