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AETNA Insurance Review

AETNA Insurance Company Information

Customer Rating:
Rating: 1.5352 Reviews AETNA Insurance has received an average of 1.5 stars out of 5 based on 352 user reviews.

Company History:
Aetna is a diversified health care company, providing the resources to help members make informed healthcare decisions. Aetna products include medical, pharmacy, dental, behavioral health, group life, long-term care and disability plans and medical management capabilities. Aetna, Inc. is one of the largest health insurance companies in the United States. It provides health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life, disability ..Read More

Lines of Insurance:
Health, Long Term Care, Life, Disability

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY

AETNA Insurance Satisfaction Survey

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Contact Information for AETNA Insurance

Company Contact Info:
Chairman   Ronald A. Williams
151 Farmington Avenue
Hartford, CT 06156
(860) 273-0123

AETNA Insurance Reviews and Customer Comments

"My son had a procedure done over a year ago. We received a bill from AETNA and paid the 1400. At first I thought that was reasonable. Then EIGHT MONTHS later we received another bill from the hospital. AETNA decided they were TAKING BACK 2600 and we had to pay it. Then FOUR MONTHS LATER they took back an additional 30000 They now expect us to pay that TOO That's over 50% of what the procedure cost We are in the process of fighting it but it's criminal what they do. Do not get AETNA insurance "
Commented on 2014-04-15 10:11:33 EST
"I have been receiving IVF treatments for almost a year. The last time my husbands company had open enrollment we found out that they started covering IVF. In our excitement to finally have it covered we signed up. The first time around trying to get the meds approved and shipped through the specialty pharmacy was such a nightmare that we ended up missing our IVF cycle. Now onto the second attempt and I have been on the phone with Aetna every single day this week 15 different people attempting to get a single approval number so the drugs can ship. I am now 2 days from needing my meds and they pull some random authorization out of their A word that seems to be lacking from my files ... which was called in by my doctors office two months ago. Seems it isn't fresh enough or some such nonsense and that is assuming the person you talk to will even bother to looking it up without a threat of a lawsuit. There are very few health insurance plans out there that cover Infertility and since it is prohibitively expensive people jump at the chance to get coverage. THINK TWICE before getting excited over Aetna. Literally the WORST company out there. If you have nothing else to do with your days other than stress yourself out fighting with Aetna to get the coverage that they "claim" you are entitled then this is the company for you. I am on day 4 of the fight and so frustrated I want find some lawyer to sue them for premium payments and pain and suffering from having to deal with them and their refusal to provide the coverage I am paying for"
Commented on 2014-04-03 15:58:14 EST
"I have a prescription for a drug. I have filled it once. When I go for my first refill of the prescription it's good for 3 refills the drug store says I'm sorry your insurance company refuses to cover this and your physician must contact them...We tried to reach them and it has been four days but we haven't heard anything. Seriously????? I'm on this medication and I can't get it because out of the blue my insurance company decides it is not going to pay for it?? That's insane. Meanwhile what am I supposed to do? This company is worthless. Don't get Aetna Insurance. I'm forced to because it comes from my employer. Don't EVER Buy it and hopefully they will go out of business because they are not a reputible company at all in my mind. At least they could have said something before I needed a prescription refilled and am now out of the med that "helps me breath"....Disgusted and pretty short of breath"
Commented on 2014-02-08 17:03:42 EST
"Aetna recently cancelled my longtime health policy with NO notice to me. They never informed me that their plans didn't meet the ACA requirements and that my policy would lapse Dec. 31 2013 for that reason. When I happened to call about a dental claim the last week of the year one "customer service" rep noted that the end date of my policy was rapidly approaching but she didn't know why. THREE other reps also couldn't tell me what was going on. When I tried to reach them by email I at first got no response then after trying again received a form notice saying that "my policy was not active." I am actually glad to be with another carrier now. "
Commented on 2014-01-30 15:45:38 EST
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