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AETNA Insurance Review

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AETNA Insurance Company Information

Customer Rating:
Rating: 1.5372 Reviews AETNA Insurance has received an average of 1.5 stars out of 5 based on 372 user reviews.

Company History:
Aetna is a diversified health care company, providing the resources to help members make informed healthcare decisions. Aetna products include medical, pharmacy, dental, behavioral health, group life, long-term care and disability plans and medical management capabilities. Aetna, Inc. is one of the largest health insurance companies in the United States. It provides health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life, disability ..Read More

Lines of Insurance:
Health, Long Term Care, Life, Disability

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY

AETNA Insurance Satisfaction Survey

Overall, how satisfied are you, with AETNA Insurance?


Contact Information for AETNA Insurance

Company Contact Info:
Chairman/President/CEO   Mark T. Bertolini
151 Farmington Avenue
Hartford, CT 06156
(860) 273-0123

AETNA Insurance Reviews and Customer Comments

"My healthcare needs have been consistent over the last 3 years and I can see the difference with the past providers I have used. To begin with Aetna has a really poor customer service set up. They seem to have invested in an online tool that does not help and pushes the patient to read tons of text on their website. BTW that text can be interpreted as per convenience so is anyways useless. They are only available M-F 8 to 5. Seriously?? In today's world?? In comparison to the other providers I have used they hardly pay 10-15% of the costs. Really ineffective and non customer friendly processes."
Commented on 2014-10-04 10:36:36 EST
"WORST insurance company ever"
Commented on 2014-10-02 11:08:16 EST
"I have had 5 vessel open-heart bypass and they will never approve approve any claim I have submitted toward any diagnosis when I am having chest pain. Just denied me for a cardiac cath procedure. They are one big scam that Kraft Foods seems to support for their employees. They take your money and charge like a real insurance company. I wonder how many people have actually died due to this miserable company. As long as no does anything they will containue to scam us all. We need to stop allowing this."
Commented on 2014-09-27 08:17:16 EST
"I took Aetna POS-2 insurance because they cover IVF and I talked to the customer care to make sure that IVf is covered in the insurance. I submitted my first IVF cycle bills Aetna paid half the amount and then started saying it didn't receive the remaining billsstrange complete packet sent in same mail. So I resubmitted the rest of the bills many times. And then they sent a mail saying that IVF coverage has been denied for me and asked money back which was en-cashed. Worst Insurance ever.. They just simply deny when it comes to pay the bills...Very disappointed and shocked with the customer service.Worst experience..."
Commented on 2014-09-13 23:33:35 EST
"Aetna is the insurance version of a Ponzi scheme. They take your money under the guise they will pay for medical treatments as necessary. The joke is - they never see anything as medical necessary. Most medical equipment companies don't even service Aetna patients anymore since they don't get paid. Hospitals have canceled contracts They need to be investigated on their practices of taking money and not fulfilling their contractual obligation to both beneficiary and provider"
Commented on 2014-09-11 18:12:33 EST
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