Read Reviews From Your State

AETNA Insurance Review

AETNA Insurance Company Information

Customer Rating:
Rating: 1.5360 Reviews AETNA Insurance has received an average of 1.5 stars out of 5 based on 360 user reviews.

Company History:
Aetna is a diversified health care company, providing the resources to help members make informed healthcare decisions. Aetna products include medical, pharmacy, dental, behavioral health, group life, long-term care and disability plans and medical management capabilities. Aetna, Inc. is one of the largest health insurance companies in the United States. It provides health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life, disability ..Read More

Lines of Insurance:
Health, Long Term Care, Life, Disability

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY

AETNA Insurance Satisfaction Survey

Overall, how satisfied are you, with AETNA Insurance?


Contact Information for AETNA Insurance

Company Contact Info:
Chairman   Ronald A. Williams
151 Farmington Avenue
Hartford, CT 06156
(860) 273-0123

AETNA Insurance Reviews and Customer Comments

"I have this insurance through my employer and I have been extremely dissatisfied to the point of seeking other employment. It seems that the standard procedure for this company is to deny anything that is not a typical doctor visit. They constantly second guess my doctors to the point that I have had to get a lawyer and threaten to sue for breach of contract in order to receive the benefits that I pay for. Worst insurance company I have ever dealt with. I will be sending an email to the benefits department detailing the issues that I have had with Aetna."
Commented on 2014-07-16 09:08:00 EST
"Aetna is terrible stay away from them. I was forced to use them because my work chose them. They deny all your claims for no reason because they don't want to pay. Do not use Aetna "
Commented on 2014-07-08 13:54:43 EST
"The stupidest customer service I have ever encountered they know nothing of AETNAS policies they read from scripts like parrots I have been trying for months to get a copy of my policy no it is not available online as it should be. My doctor requested pre-certification for my micro discectomy on Thursday for a Monday morning surgery and we had to cancel it because AETNA still has not approved it now here is the funny part. I am in Turkey and AETNA international web FAQS state that pre-certification is not necessary if you are out of the US I am in extreme pain while these idiots decide what I should do. I have BEGGED to be called by someone since Saturday to explain to me what is going on. This company should be shut down and I am saving all correspondence in an effort to do just that. Our company provides this insurance for expats and it is a pitiful insurance company to say the least."
Commented on 2014-06-30 23:16:40 EST
"Aetna SRC requested proof of prior insurance and I sent the information in. Bills have continued to come in unpaid for 7months and I have called twice to confirm they received it. First they deny it then after I continue to insist the letter was sent they say "oh yeah here it is and confirm the date they received it. They lie saying "We are processing the claims again and will be sending the results to you within 7-10days by US mail" Here I sit with over 1000 to pay for office calls labs and tests that I just can't afford. What I do get are literally 25-30 letters requesting again for proof of prior insurance. "
Commented on 2014-06-24 00:10:39 EST
View All Comments
View All Companies Reviewed
Huge Insurance Savings! Click to Get Free Quotes & Save Up To 60%
Get Auto Insurance Quotes from Top Companies:
Get Life Insurance Quotes from Top Companies:
Get Home Insurance Quotes from Top Companies:
Get Health Insurance Quotes from Top Companies:
Read Reviews From Your State
Hide