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AETNA Insurance Reviews and Customer Comments

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These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"Be prepared for numerous delay tactics whenever yu file a claim. They will use every excuse they can think of to deny your claim hoping you will give up and go away."
Commented on 2014-11-20 06:44:47 EST
"Aetna has lied delayed decisions demanding documentation that had already been submitted and finally denied my claim based on lack of medical necessity. I have had chronic HEP C for over 35 years in the last 10 my liver has degraded from a grade 2 to a grade 4 cirrhosis bordering on transplant.. I suffer from extreme fatigue insomnia depression panic attacks all directly the result of HEP C. I have been through extremely uncomfortable treatments 4 times now and a new drug has been approved designed specifically for people like me with an over 90% cure rate. I've been seeing the same specialist for over 12 years he is consistently ranked as the best in the southwestern US. Aetna has no valid reason for denying this treatment other than cost. They are dishonest manipulative and their primary concern is cost with patient well-being not even considered. I have heard horror stories about Aetna for years when my employer changed carriers I was very disappointed. Aetna is the epitome of everything wrong with our insurance industry today. If at all possible use any carrier other than Aetna. Aetna is currently delaying this treatment to over 150 patients in Arizona alone."
Commented on 2014-11-16 15:18:09 EST
"My healthcare needs have been consistent over the last 3 years and I can see the difference with the past providers I have used. To begin with Aetna has a really poor customer service set up. They seem to have invested in an online tool that does not help and pushes the patient to read tons of text on their website. BTW that text can be interpreted as per convenience so is anyways useless. They are only available M-F 8 to 5. Seriously?? In today's world?? In comparison to the other providers I have used they hardly pay 10-15% of the costs. Really ineffective and non customer friendly processes."
Commented on 2014-10-04 10:36:36 EST
"WORST insurance company ever"
Commented on 2014-10-02 11:08:16 EST
"I have had 5 vessel open-heart bypass and they will never approve approve any claim I have submitted toward any diagnosis when I am having chest pain. Just denied me for a cardiac cath procedure. They are one big scam that Kraft Foods seems to support for their employees. They take your money and charge like a real insurance company. I wonder how many people have actually died due to this miserable company. As long as no does anything they will containue to scam us all. We need to stop allowing this."
Commented on 2014-09-27 08:17:16 EST
"I took Aetna POS-2 insurance because they cover IVF and I talked to the customer care to make sure that IVf is covered in the insurance. I submitted my first IVF cycle bills Aetna paid half the amount and then started saying it didn't receive the remaining billsstrange complete packet sent in same mail. So I resubmitted the rest of the bills many times. And then they sent a mail saying that IVF coverage has been denied for me and asked money back which was en-cashed. Worst Insurance ever.. They just simply deny when it comes to pay the bills...Very disappointed and shocked with the customer service.Worst experience..."
Commented on 2014-09-13 23:33:35 EST
"Aetna is the insurance version of a Ponzi scheme. They take your money under the guise they will pay for medical treatments as necessary. The joke is - they never see anything as medical necessary. Most medical equipment companies don't even service Aetna patients anymore since they don't get paid. Hospitals have canceled contracts They need to be investigated on their practices of taking money and not fulfilling their contractual obligation to both beneficiary and provider"
Commented on 2014-09-11 18:12:33 EST
"Don't sign up"
Commented on 2014-09-03 16:36:58 EST
"In the past from 2011 til 2013 I was satisfied with Aetna. But when I renewed the health policy for 2014 the Aetna sales person told me I would have to pay an additional 200 a month to retain the same policy. The sales person said I would not have to pay the additional 200 if I would except a policy with 75% coverage vs. 80% coverage and the rest of my benefits and coverage would remain the same. I accepted this policy based on the sales person's information. I found out that I was lied to. Many of my claims have not been paid. They pay for routine treatment but not medically necessary treatment. I would almost be better off without insurance. Currently I am shopping around for a more honest insurance company. "
Commented on 2014-08-25 10:21:29 EST
"Aetna is horrible. Worst insurance ever. They always reject a claim and you have to jump through hoops and bounds just to get it accepted. I typically waste 3-4 hours just to get a claim to not get rejected. DO NOT GET AETNA. You are better off uninsured."
Commented on 2014-08-13 21:51:44 EST
"Aetna is the worst insurance. They will deny. If they pay they will take back. That's probably why they are able to afford to pay their CEO 30M in executive salary a year."
Commented on 2014-08-09 17:12:46 EST
"I've never had worse service in my life. My father lost his job so I got my own student health insurance thru AETNA at our school. Rather I should say I tried to get insurance with no success for over five months. I never even received a physical card in the mail although I ensured that my address was correct. I was able to print out a temporary card which I used in an attempt to pay for a wisdom tooth extraction procedure something explicitly covered in the plan which I checked. However two months later I received a bill showing that the insurance never paid for it even though the dentist contacted them and worked out how much insurance would cover and how much I would have to pay. AETNA was more than happy to bill me from January thru August for insurance tho even though they didn't even get my account set up and a picture of a card sent to me til May. I don't think they could provide more miserable service if they deliberately tried to prevent you from using their company."
Commented on 2014-08-08 00:26:38 EST
"I am amazed at the ongoing complete and utter disorganization of this company This is the absolute worst health plan I have ever had. "
Commented on 2014-08-04 01:42:36 EST
"My high blood pressure prescription copayment went from 50.00 to over 180.00. Aetna just want to take peoples money and dont want to put nothing back into the members medical health coverage expenses. Stay away from this insurance company."
Commented on 2014-07-25 17:04:24 EST
"I have this insurance through my employer and I have been extremely dissatisfied to the point of seeking other employment. It seems that the standard procedure for this company is to deny anything that is not a typical doctor visit. They constantly second guess my doctors to the point that I have had to get a lawyer and threaten to sue for breach of contract in order to receive the benefits that I pay for. Worst insurance company I have ever dealt with. I will be sending an email to the benefits department detailing the issues that I have had with Aetna."
Commented on 2014-07-16 09:08:00 EST
"Aetna is terrible stay away from them. I was forced to use them because my work chose them. They deny all your claims for no reason because they don't want to pay. Do not use Aetna "
Commented on 2014-07-08 13:54:43 EST
"The stupidest customer service I have ever encountered they know nothing of AETNAS policies they read from scripts like parrots I have been trying for months to get a copy of my policy no it is not available online as it should be. My doctor requested pre-certification for my micro discectomy on Thursday for a Monday morning surgery and we had to cancel it because AETNA still has not approved it now here is the funny part. I am in Turkey and AETNA international web FAQS state that pre-certification is not necessary if you are out of the US I am in extreme pain while these idiots decide what I should do. I have BEGGED to be called by someone since Saturday to explain to me what is going on. This company should be shut down and I am saving all correspondence in an effort to do just that. Our company provides this insurance for expats and it is a pitiful insurance company to say the least."
Commented on 2014-06-30 23:16:40 EST
"Aetna SRC requested proof of prior insurance and I sent the information in. Bills have continued to come in unpaid for 7months and I have called twice to confirm they received it. First they deny it then after I continue to insist the letter was sent they say "oh yeah here it is and confirm the date they received it. They lie saying "We are processing the claims again and will be sending the results to you within 7-10days by US mail" Here I sit with over 1000 to pay for office calls labs and tests that I just can't afford. What I do get are literally 25-30 letters requesting again for proof of prior insurance. "
Commented on 2014-06-24 00:10:39 EST
"My 17-year-old son was diagnosed with a tumor on his femur that had to be removed. Aetna not only denied coverage of a second diagnostic test to confirm the nature of the tumor when he had surgery to remove the tumor AETNA denied coverage for the anesthesia. Who know what else they won't cover. It has been frustrating to attempt any resolution."
Commented on 2014-06-23 21:26:12 EST
"I had to go to the hospital for breathing problems. AETNA has so graciously covered maybe 400...of a 5000 hospital bill plus treatment. I may as well pay the full cost of my bill. I HATE AETNA and I am looking to transfer health insurance ASAP."
Commented on 2014-06-07 20:23:45 EST
"My son had a procedure done over a year ago. We received a bill from AETNA and paid the 1400. At first I thought that was reasonable. Then EIGHT MONTHS later we received another bill from the hospital. AETNA decided they were TAKING BACK 2600 and we had to pay it. Then FOUR MONTHS LATER they took back an additional 30000 They now expect us to pay that TOO That's over 50% of what the procedure cost We are in the process of fighting it but it's criminal what they do. Do not get AETNA insurance "
Commented on 2014-04-15 10:11:33 EST
"I have been receiving IVF treatments for almost a year. The last time my husbands company had open enrollment we found out that they started covering IVF. In our excitement to finally have it covered we signed up. The first time around trying to get the meds approved and shipped through the specialty pharmacy was such a nightmare that we ended up missing our IVF cycle. Now onto the second attempt and I have been on the phone with Aetna every single day this week 15 different people attempting to get a single approval number so the drugs can ship. I am now 2 days from needing my meds and they pull some random authorization out of their A word that seems to be lacking from my files ... which was called in by my doctors office two months ago. Seems it isn't fresh enough or some such nonsense and that is assuming the person you talk to will even bother to looking it up without a threat of a lawsuit. There are very few health insurance plans out there that cover Infertility and since it is prohibitively expensive people jump at the chance to get coverage. THINK TWICE before getting excited over Aetna. Literally the WORST company out there. If you have nothing else to do with your days other than stress yourself out fighting with Aetna to get the coverage that they "claim" you are entitled then this is the company for you. I am on day 4 of the fight and so frustrated I want find some lawyer to sue them for premium payments and pain and suffering from having to deal with them and their refusal to provide the coverage I am paying for"
Commented on 2014-04-03 15:58:14 EST
"I have a prescription for a drug. I have filled it once. When I go for my first refill of the prescription it's good for 3 refills the drug store says I'm sorry your insurance company refuses to cover this and your physician must contact them...We tried to reach them and it has been four days but we haven't heard anything. Seriously????? I'm on this medication and I can't get it because out of the blue my insurance company decides it is not going to pay for it?? That's insane. Meanwhile what am I supposed to do? This company is worthless. Don't get Aetna Insurance. I'm forced to because it comes from my employer. Don't EVER Buy it and hopefully they will go out of business because they are not a reputible company at all in my mind. At least they could have said something before I needed a prescription refilled and am now out of the med that "helps me breath"....Disgusted and pretty short of breath"
Commented on 2014-02-08 17:03:42 EST
"Aetna recently cancelled my longtime health policy with NO notice to me. They never informed me that their plans didn't meet the ACA requirements and that my policy would lapse Dec. 31 2013 for that reason. When I happened to call about a dental claim the last week of the year one "customer service" rep noted that the end date of my policy was rapidly approaching but she didn't know why. THREE other reps also couldn't tell me what was going on. When I tried to reach them by email I at first got no response then after trying again received a form notice saying that "my policy was not active." I am actually glad to be with another carrier now. "
Commented on 2014-01-30 15:45:38 EST
"They have always paid without question"
Commented on 2014-01-16 18:32:52 EST
"In 2014 Aetna changed the copay policy for a certain type of drug in their part D without adequately letting us know. The monthly copay outside of the donut hole increased 900%. Yes that is right. 900%. Month copay went from 22.50 to 186.00. And the month insurance premium increased 50%. Don't ever use Aetna. "
Commented on 2014-01-15 17:06:16 EST
"Many tests and procedures are denied. Seems their intent is to send you to many appointments and trials only to wear you down so they don't have to pay for any needed tests or procedures. "
Commented on 2014-01-09 20:20:32 EST
"It is impossible to reach a customer service agent on the phone. Absolutely impossible Worst customer service ever."
Commented on 2014-01-07 15:21:57 EST
"Customer Service and Sales are an embarrassment. I spent days on the phone for hours at a time trying to get someone to fix their error with my coverage. It was a joke and I'm still trying to get it figured out. I finally found the Head of the state I reside in if I don't get anywhere my last resort will be the news station. This company should be closed"
Commented on 2013-12-30 17:07:05 EST
"If you want an insurance company that will deny every test medicine or medical procedure Aetna is the one for you If you can no longer tolerate the excruciating pain of a mammogram due to breast cancer and nerve damage don't expect to be able to have a MRI. That's far too logical for the Brain Club that makes those decisions at the Aetna Round Table. These geniuses' don't have to actually see you either they do their magic by interpreting the facts as they see them and passing judgement sometimes with life altering results. "
Commented on 2013-10-16 14:52:57 EST
"They don't seem to want to pay health care providers hardly anything this year. Both my Chiropractor and a Physical Therapist will not renew there deals with Aetna in 2014. "
Commented on 2013-10-11 17:38:06 EST
"Worst company ever - They deny life extending and life saving procedures to a cancer patient - That is inhumane - Bad customer service and the customer reps on the phone do not have a clue or any useful information that requires thinking on their part"
Commented on 2013-10-01 14:13:00 EST
"Twice Aetna has taken my child out of hospital despite Md's approval for release. First time 5 yr old child had antibiotic resistant ear infection. Aetna sent child home with catheter from arm to heart and I administered antibiotics every 4 hours. Child ended up having surgery where ear was removed to clean out bacteria causing hearing loss. Second child suffers from mental health issue. Electroconvulsive shock treatment recommended and approved best course of treatment as inpatient therapy. Aetna notifies me on Friday that child will be released on Monday despite Psychaitrist's recommendations to finish normal amount of therapeutic treatments and no Dr. to perform treatment to brain Our dr. Has 30 yrs experience and been involved in son's recovery for over a year. over patient is Aetna's bottomline. Switching asap"
Commented on 2013-09-09 12:57:53 EST
"I had BC/BS and all of my specialists accepted the insurance. When my company switched to Aetna NONE of my specialists accept this insurance. In the Northeast NY Aetna is not accepted by the most critical physicians. "
Commented on 2013-09-09 12:44:14 EST
"Worst company ever. Avoid Aetna at all costs. Their "customer service" people seem to have no idea what they are doing and each one will give you a different answer to your problem. And if you fill out a form with them make sure you fill in every single slot. If you happen to accidentally leave one space blank on one of their many long and tedious forms you will pay for it. Your claim will never be processed and you will spend months asking them to send you a new form which they will never send even after FIVE different requests and each time they will smugly tell you to make sure you fill out every space on their forms. Really?"
Commented on 2013-08-22 14:24:01 EST
"The customer care is worst..Customer representative does not have information on the coverage and benefits. I called ATENA 10 times to check on ESSURE procedure coverage under my plan.Believe me...I got different answers everytime. Few representatives said that my plan does not covere this procedure. Few says it is covered 80% after deductibles and few say it is covered at ZERO cost and few are always in hurry to end the conversation. Their claim processing division also does not have any knowledge.I was covered under differnt plan till June 30th 2013 and then I changed my coverage plan from July 1st 2013. Claims for services and procedures which were performed in before June 30th should be processed based on my previous plan but AETNA processsed those claims as per new plan coverage. Then I called and spend about 1 hours to explain everything to them and got it corrected. This is their work but we have to do 50% processing for them...Also I added my child to my plan so they terminated my coverage and it took 2 weeks for them to reinstate the coverage. Overall...My experience with AETNA is worst."
Commented on 2013-07-30 13:51:35 EST
"Aetna is in the business of gouging their customers and avoiding payment of claims. If you can avoid this company you should. If you are stuck with them through your employer I strongly recommend not taking any plan that requires you to get referrals for specialists or outpatient services. They have created a masterful maze of complications to deny coverage because you allegedly did not follow correct procedures in getting the referral correctly. If you get a referral to a specialist and the specialist sends you to some other provider you have to go back to your primary doctor to get a referral to whoever the specialist wants you to see. Aetna's customer service people either intentionally lie to you or are trained to tell you you are covered for something only to later have the claim denied. NEVER use their automated response customer "chat" system. It is a huge waste of time. With any questions or issues you have with your coverage use the "contact us" e-mail system and GET EVERYTHING IN WRITING before you go for any medical service for which you are unsure of coverage. THIS COMPANY IS EXTREMELY DEVIOUS"
Commented on 2013-07-14 10:53:52 EST
"In a very shady insurance industry AETNA seems to be one of the best companies to deal with."
Commented on 2013-06-27 14:43:01 EST
"I reject Aetna and all its works.That company displays a level of incompetence that cannot be anything but intentional. In other words they do a great job of appearing to not know how to do their job - of course that is assuming their job is to provide health coverage. In all likelihood they see their job as deny deny deny play stupid play stupid play stupid. This is most likely successful in wearing some maybe most policy holders and doctors down to where they just want to give up and quit asking for the money owed them by Aetna. What a way to maximize profit margins If I had any sense I'd invest with Aetna but then the whole evil aspect of it would bother me too much.By the way when I answered I probably would retain Aetna that's only because I have no choice. It's the insurance coverage offered by my employer."
Commented on 2013-06-25 13:05:21 EST
"Surgery for my jaw is necessary. Both joints must be replaced. Have not been able to chew for 6 weeks and they still have not approved the surgery. They had the xray for weeks. Then they wanted an MRI and CAT scan which I have had to pay. They still have not approved the surgery. Now I have had to spend another 1500 for a splint to temporarily help me while I am waiting for approval. I still can't chew anything. I have to use a straw and drink my food intake. Since then I have been checking the Consumer Affairs information and you can't even trust them to pay the bills even when or IF they approve the surgery. They are very good and giving the "run around" lines for sure."
Commented on 2013-06-05 10:58:42 EST
"AETNA's strategy is to delay to wear you down. Because we are based overseas we have their top dollar international coverage. What a waste We've had thousands of dollars denied as AETNA insists that 60-90 minute Skpye conversations with our son's therapist are 5-10 minute phone calls to a doctor's office. We've appealed and appealed and AETNA denies and denies. The company policies were developed by cheats and the customer service people are idiots. If our organization didn't force us into a group insurance policy we'd have left AETNA in the dust long ago...."
Commented on 2013-05-14 00:32:11 EST
"Swithced to AETNA HMO medicare suppliment company has denied so far 4 medications and self-testing INR for coumadin. Was with AARP and never a denial. "
Commented on 2013-03-03 12:54:59 EST
"This company only knows the word 'denial' someone in the media needs to start investigating Aetna they are fine to collect your premiums for decades but the minute you get sick and need help for your healthcare bills they deny you over and over and over again something a sick person should not have to deal with. If you have a choice do NOT sign up with Aetna Google all the complaints be smart"
Commented on 2013-02-22 09:42:59 EST
"Aetna changed my Medicare Part D plan WITHOUT prior notice. I found out when I went to pick up my scripts and was told that they did not cover until I met the 325.00 deductible. What I had signed up for was a tiered plan that had been costing 0 deductible. If I had known I would have changed Medicare Rx plans during the open time period. Why on earth would a person buy this high deductible plan with co-pays when for less than 2.00 a month more they could get a plan that is 0 deductible and 0 co-pay. And then of course when I called to complain their dispute department says they did mail out a notice. We all know how that story goes. So now I am STUCK with this crooked company until the next open enrollment period. I suggest that NO ONE sign up for ANY Aetna policy. They are more greedy and fraudulent than any other insurance company."
Commented on 2013-01-28 17:24:15 EST
"After hours of trying to submit an EOI to their liking and suffering through condescending letters attitude and contradictory instructions in the their correspondence they ultimately denied my supplemental group life policy because I have arthritis. The FAA grants me a medical to fly airplanes but apparently I might die because of mild stiffness. "
Commented on 2013-01-28 17:00:24 EST
"In my experience whatever your doctor wants will be denied by AETNA"
Commented on 2012-12-21 16:30:15 EST
"Deny deny deny that is their constitution...avoid them like fire"
Commented on 2012-12-01 15:12:47 EST
"DO NOT choose Aetna as your insurance company. They commit fraud in denying coverage as a matter of regular practice"
Commented on 2012-11-27 14:51:41 EST
"I would say this company borders on committing fraud. The health insurance might be one of the cheapest but you get what you pay for. FYI - if you call customer service ask to be transferred to the US so you can understand the person you are talking to."
Commented on 2012-11-23 14:53:28 EST
"As an administrator of the company insurance it is VERY DIFFICULT dealing with Aetna. They have NO common sense. Their answers are read from a script. It is as bad as or worse than dealing with the government."
Commented on 2012-11-16 07:22:10 EST
"Horrible customer service they will do anything possible not to pay a claim. I hate aetna more than anything"
Commented on 2012-11-15 22:16:37 EST
"Aetna is the absolute worst health insurance company I have ever had. Extremely poor customer service very slow in handling matters they completely ignore what is stated on the claim form and their conduct is deliberate and intended to save money. This company does not give a flying F... about its customers nor their health."
Commented on 2012-11-08 15:15:39 EST
"Before signing I called aetna to make sure my doctor was a member.they said he was. One month into the plan he was no longer a providet. I clalled aetna they told me he dropped out but the tuth was they dtopped him and many other doctors in the area. So they lied to me and i am stuck with no doctor. Dont join they lie and you do not need that in an insurance company plus I ave a high deductble nd still have to pay even if the doctor is in network why did my hroker suggest this for 1500.00 dollars a month."
Commented on 2012-10-13 21:58:25 EST
"They are Cheats Worst insurance policy in the US. They will ensure that you pay a maximum for everything even if you have a insurance plan that covers it.Most of the Hospitals having the best doctors are Moving out of Aetna in the bay area refer to Washington Hospital at Fremont or the Stanford at Palo alto. Even the medicines are provided for 30 days even when doctors prescribe for 90 days.They are cheats be careful"
Commented on 2012-09-06 00:55:42 EST
"they are terrible"
Commented on 2012-08-27 20:43:16 EST
"Charges high premiums even with high deductible and copay is high."
Commented on 2012-08-09 23:11:56 EST
"I was advised the policy I was purchasing was valid in CA and CO. When I moved to CO not a year later I was advised Aetna were discontinuing coverage in that state. It was suggested I pay like a CA resident and have all treatment out of network.I was given pre authorization for a procedure and payment was declined.I was advised to follow the cancellation instructions in my policy and when it failed and I chased I was advised the instructions in my policy were incorrect."
Commented on 2012-07-30 14:21:54 EST
"the worst"
Commented on 2012-07-23 15:14:00 EST
"Please find another insurance company Aetna is full of tricks and will stop the hospital and doctor from servicing you. Since I had to use the insurance all I have is regrets that Aetna is my insurance carrier. Aetna do not care about patient care. Please believe all the negative complaints about Aetna all the complaints are true. Every one that I come in contact with tell me that Aetna is the most difficult insurance company to work with."
Commented on 2012-07-13 21:04:42 EST
" They violate the laws of the States and Federal Government. Deny claims stonewall lie to their customers cancel policy and ignore their own Contracts. They violated Florida State Statues 627.6562 daily. Customer services are pre historic Caveman. No one should have to deal with such a no good company Should be put out of business. Customer service is the worst. everyone of their reps has a differant story to tell they are trained Liers. "
Commented on 2012-06-21 11:29:30 EST
"This is the worst in the world."
Commented on 2012-06-20 11:38:01 EST
"I hate Aetna. They try to find any way possible to not pay claims. I did not have a prior medical condition and had to fill out countless forms to prove that. "
Commented on 2012-06-18 17:16:12 EST
"I was never able to get them to send me an insurance card. Instead I had to print a "temporary" card from their website which looked like something I printed on my home inkjet printer because well it was.Then when I finally submitted a claim for a simple X-Ray they refused to pay because they claimed it was medically unnecessary.I recommend avoiding Aetna unless you literally have no other choice. If you do sign up with them expect to be disappointed because you will be."
Commented on 2012-06-17 17:44:56 EST
"I need to have a stress test done recommended by cardiologist. Aetna is taking their time approving it. In the mean time I am still in pain chest and arm. I love how you pay the premium and some one else other than a doctor can determine if you need medical attention."
Commented on 2012-06-06 10:59:21 EST
"AETNA health Insurance through AARP Very disappointing and frustrating to the point of being exasperating Numerous and ongoing clerical billing and procedural errors payment denials and unfair scrutiny of claims erroneously raised premiums irrational practices and absolutely no deals that appear to benefit members of AARP. "
Commented on 2012-05-23 11:25:45 EST
"Most doctor practices do not take AETNA insurance in Traverse City MI which is the city where I reside. "
Commented on 2012-05-21 09:20:00 EST
"Watch your provider list. Aetna seems to only take the least educated people so they can pay less for services rendered. I want to have access to the best most educated doctors. Looks like the best ones are starting to refuse insurance. That leaves us with less educated less desirable docs."
Commented on 2012-04-23 21:14:52 EST
"Web site is hard to use. The virtual assistant on line is a waste of time. Emails answers are generic and seldom answer specific questions. Their EOBs are hard to read and use too much paper."
Commented on 2012-04-22 16:06:11 EST
"Deliberately make it hard to renew prescriptions. Argue with my doctor? Who has the medical degree?"
Commented on 2012-03-07 22:08:56 EST
"Took them 6 months to mail the policy terms - the booklet about what the insurance covers. I finally got 2 of them AFTER I cancelled the insurance because of their repeated failure to give me the terms of the policy."
Commented on 2012-02-22 13:40:38 EST
"I have multiple myeloma and was approved for a stem cell transplant. While in the hospital having the stem cell transplant the placed me on longterm disability wherein they state they sent two premium notices which I NEVER received. They dropped my insurance and I never knew it nor knew I was to be making the premium payments and not my employer who had been paying the premiums. Now unable to work no income and trying to keep from being depressed they say sorry nothing we can do thats it. They were rude not empathetic and Satan in disguise I cant see how they can look themselves in the mirror. The only communication I did receive during that time was to say that my coverage was approved from January 2012 through December 2012. They said I never called to find out...why would I I thought I had coverage because I had Never received anything stating anything different. They are crooks liars simply unethical people If you have their insurance run and run quick to another company"
Commented on 2012-01-05 19:41:29 EST
"The absolute worst company you will ever have to deal with. VERY unorganized and VERY rude claim specialists. Wouldnt even wish them on my worst enemy. "
Commented on 2011-12-28 18:01:14 EST
"rude....all about them ....if you need have to do most of the work"
Commented on 2011-12-10 19:08:20 EST
"Unfriendly and not recommended."
Commented on 2011-12-05 01:01:37 EST
"This company truly sucks when it comes to paying on covered benefits and providing needed clarity so the consumer can adequately manage their own health care costs. I rarely use my health or dental coverage ayet find on those few occasions I actually do use it they do not uphold their end of the bargain. I have YET to NOT have a myriad of claims issues that takes me literally hours to personally remedy. Seriously I would need to fight to have my preventative health and dental visits covered I recommend everyone steer very very clear of this company. By the way I have been in the health insurance industry for over 25 years so my concerns are not based on ignorance of how the process works. This company in my opinion is essentially perpetrating fraud. Makes me embarrassed to be employed by this industry. "
Commented on 2011-11-30 08:49:21 EST
"Watch out.... I signed up for the catastrophic coverage to keep payments low. Twice this year they have increased my rates. ANd Ive never submitted a claim. Catastrophic coverage is now costing me 400 a month...crazy"
Commented on 2011-11-24 10:54:28 EST
"Filled a prescription with Aetna coverage. Humira cost= 7000 for 3 months. Cancelled policy because we have not received a copy of your marriage certificate. "
Commented on 2011-11-22 10:55:59 EST
"Lets just say Thank god the doctors office went bankrupt. Aetna said they would pay weeks later I receive a bill for 2000 in the mail. Aetna decided to just simply not pay for it. Unfortunately there is no option to opt out of insurance with my company. Therefore Im stuck with this lowlife disgusting pathetic downgrading hurtful hopeless idiotic ETC. Of a insurance company."
Commented on 2011-11-18 01:38:28 EST
"Worst insurance company ever. They use a sliding scale instead of one set co pay for visits and scripts. If I go to the doctor and they need to do any testing blood work urine sample etc. It comes out of my pocket. Would never reccomend this insurance company to anyone. "
Commented on 2011-11-13 19:36:54 EST
"With our insurance with this company Im really just working to pay for insuranceI need to be able to take care of my family and cant make it on 400.00 bi-weekly my truck payment is that much. I dont like the new insurance policy"
Commented on 2011-10-31 09:40:23 EST
"I went to pharmacy to get Dr. Scripts filled and I had downloaded a coupon for the meds. The pharmacist came back and said that having no insurance with the coupon was cheaper than having their insurance. You could not use the coupons with the insurance. What a waste of premium. So glad I have their insurance that dosnt cover anything. "
Commented on 2011-10-20 13:20:14 EST
"Aetnas health insurance offers practically zero coverage. You may think it does until you get their explanation of why we didnt pay you benefits memo. If you are stupid enough or desperate enough to get one of their policies get approval for everything in advance in writing for all detailed items that may appear on your claim. May the Lord help you if you need emergency care."
Commented on 2011-10-17 13:40:39 EST
"This has to be the worst health insurance in the US. I had to file a claim and their charges are dishonest unfair. It is also impossible to reach any representatives who know anything regarding your problem to help you. The website is a mess so that is no help with questions/problems either. "
Commented on 2011-09-28 14:48:33 EST
"This insurance company wont pay anything. In SO MUCH medical debt due to them even with just only going to regular physician office visits and having the highest premium lowest deductible."
Commented on 2011-09-27 16:20:46 EST
"Aetna is the worst insurance company ever. They are extremely useless inefficient and do not cover anything. Youd be better off flushing your money down the toilet and hoping for it to come back up than having a policy with Aetna. They will repeatedly tell you that something is covered and then refuse to cover it once the bill needs to be paid. Save your sanity and go with ANY other insurance company or just go without. Youd be better off."
Commented on 2011-09-20 11:38:48 EST
"Precertification for back surgery is a beast. They denied my surgeons request.saying I needed 2 more months of physical therapy. However they wouldnt look at the when we submitted it day 63..they say that we exceeded the 60 day limitation on the appeal. Wow...nice scam Make the requirement impossible to appeal. Needless to say....I will be following up....with a lawyer if necessary. But I really did LAUGH when they told me. i even asked the she was able to tell me that news without cracking up "
Commented on 2011-08-31 21:02:41 EST
"I have had health insurance with Aetna for several years. I once used them as a HMO and now a HealthFund. Their website is very user friendly. When a claim was in question it was resolved very quickly. Their negotiated rates with providers are reasonable. "
Commented on 2011-06-07 11:42:03 EST
"My husband had open heart surgery as an emergency...39 years old, and 88,000 of it is not being paid by insurance. This sucks and we will have no choice but to file bankruptcy because of this. Thanks Aetna!"
Commented on 2011-06-01 13:43:19 EST
"I considered aetna a very disorganized company. Their rates were higher than the company I was looking to replace. They really charge for pre-existing conditions, of which nearly everyone has one. "
Commented on 2011-05-31 19:27:38 EST
"Must cover about 10%"
Commented on 2011-04-06 12:41:44 EST
"We have had problems finding doctors in our area that are in the Aetna network, and have been forced to change our PCP 3 times in less than a year because the doctor dropped Aetna. They seem to spend a lot of time trying to deny legitimate claims. For example, I needed physical therapy and was approved for 25 sessions. I only did 16, but the last 2 were denied. It took a call to Aetna to get the claim paid. This is but one issue in a long list. Our workplace went to Aetna from BC/BS and it has been a terrible change. We would prefer to pay more and have BC/BS. We have been told by several doctors, both primary care and specialists, that Aetna makes a practice of making things difficult for patient and doctor, hoping that the patient will give up and pay."
Commented on 2011-03-25 18:38:45 EST
"I called to verify coverage of an MRI, they said it would be covered at 100%. I had the MRI and Aetna denied the claim saying in order to have the MRI covered at 100% I had to have a mammogram first. the agent never told me this in the first place so I am in the beginning of a long battle with this situation."
Commented on 2011-02-27 12:12:02 EST
"They denied physical therapy charges claiming that it was medically unnecessary even though it was under Physicians order with a prescription"
Commented on 2011-02-22 20:50:45 EST
"Worst insurance ever. I could write a dissertation on how horrible this company is."
Commented on 2011-02-07 10:50:58 EST
"I think this is a great company. Every time I have called Aetna they have always been very kind and helpful. I have very few problems with finding providers that take my insurance and my experience is quite pleasant."
Commented on 2010-11-13 08:08:26 EST
"They raise the rates every 6 months. They drop you without proper notification. They change your coverage plan without any warning. It has become very obvious that they do not want our business anymore."
Commented on 2010-11-11 12:50:06 EST
"AETNA RX New mail order policy is not to send prescriptions if order is over $100.00 without calling for payment over the phone to satisfy the amount over! 3rd World Tactics."
Commented on 2010-10-20 18:54:58 EST
"Ever since I joined I been getting bills , bills, and more bills. Over ten years ago they were good but now they suck!!!"
Commented on 2010-10-14 15:22:13 EST
"Have been trying to get information about a life insurance policy my husband had for over 9 months. He died recently and I still have not heard from them about the policy, value and now because of this his sister is still the beneficiary and we had wanted to change that because she lives across the country."
Commented on 2010-10-04 12:52:27 EST
"They quoted me one rate, and my actual monthly payment was $50 higher. Customer service was no help at all. Had to jump through every hoop to get someone to do something about it."
Commented on 2010-09-29 10:43:10 EST
"The prescription drug plan is a joke. It does not matter what the prescription is, Aetna does not cover. All drugs seem to require pre-certification but are not approved. Absolutely the worst insurance company I have ever dealt with."
Commented on 2010-09-27 13:12:24 EST
"very disorganized, poor customer service at all levels, fail to return calls regarding service, supervisors very unprofessional. Failure to notify with in specified time frames of their own policy statement. Extended timelines 4 seperate times on their own deadline dates for medical services. Do not even follow their own policy/premium guidelines."
Commented on 2010-09-23 00:10:59 EST
"out of pocket costs are astronomical, deductibles are too high"
Commented on 2010-09-09 15:06:31 EST
"I am not able to get group insurancedue to early retirement. Aetna has conssitently raised my rates, deductibles, and copays. Mosr recently I was on vacation and decided to stay several more days when I realized my medication would run out. When I got my doctor to order (6)six pills to hold me over, Aetna said it was too soon to reorder and denied payment. They use any excuse to deny a claim."
Commented on 2010-08-26 20:09:48 EST
"Over priced, poor customer service, and overly restrictive coverage."
Commented on 2010-08-26 15:22:35 EST
"It appears that they reject every claim of a perticular type first. Rejected pregnancy test & pap smear (-ve) stating it as preexisting. RFecently they rejected songram for pregnancy. They fix most of these things in reprocessing but that is too much of an hassle. "
Commented on 2010-08-17 18:35:38 EST
"Aetna insurance is a scam. They take your money but are not there when you need them for medical issues. "
Commented on 2010-08-11 19:14:59 EST
"Aetna does not hold up to what they tell you they will cover. They even went as far as paying for a claim and then taking their payment coverage back and leaving us to pay 6 months later."
Commented on 2010-08-03 10:18:36 EST
"Aetna is the only plan my employer offers. They will do everything they can to deny or short a claim, too many of my claims have had to be reprocessed to be corrected. These problems are ongoing, they must have an systemic institutional mindset to screw customers. Their customer service is awful, sometimes even combative. Stay away if you can."
Commented on 2010-07-26 14:49:09 EST
"Aetna will arbitrarily and unilaterally change your prescription drug benefits at ANY time."
Commented on 2010-07-22 05:19:11 EST
"My oncologist has had to contact Aetna on numerous occasions to push them to cover diagnostic testing; she said she has never had such difficulty with any other insurance."
Commented on 2010-06-23 11:53:13 EST
"This company seems incapable of detailing your correct address, they rarely respond to messages, and have pretty unhelpful staff. "
Commented on 2010-04-26 10:33:45 EST
"After 4 calls and 2 emails they still did not have my correct address. I finally got a response from them via email when I told them I would be canceling my service. The gist? They could care less about their clients. DO NOT give this company your money."
Commented on 2010-04-22 02:29:41 EST
"So far AETNA has dropped my 20 year old student, denied ALL rx claims, denied over 50% of medical claims, raised copays, and has HORRIBLE RUDE service reps. Apart from that they are fine. "
Commented on 2010-04-20 16:27:33 EST
"Constant battle to get paid on claims. Inept to say the least."
Commented on 2010-04-07 18:25:43 EST
"They have been extremely helpful anytime I need to contact them, which is rare because they handle the claims according to my contract with them."
Commented on 2010-03-28 13:41:40 EST
"They are extremely difficult to deal with. "
Commented on 2010-03-25 19:42:41 EST
"I have had this company for about 4 years now, and the premiums are raised every year in July. Very rarely do they pay the full price on any lab test, surgery, or diagnostic testing. I am trying to get an MRI on a cyst, but was just denied today and told it does not meet the MSI Criteria. So, who are these people who sit around playing God and deciding who gets the approval and who does not? I can bet you one thing, they are not DOCTORS! Why have insurance if when you need it you cant use it? Aetna, like most insurance companies do not have our best interest at heart. They do have theirs and one can bet the CEO is well cared for and having the time of his/her life on our premiums each month. I am shopping for new insurance soon. Stay away from Aetna. "
Commented on 2010-03-25 02:20:39 EST
"rude and dishonest"
Commented on 2010-03-19 21:41:54 EST
"The only reason I have Aetna is because it is what is offered through my job. Even though my policy provides prescription coverage I pay for my own generics since it is less expensive to do so. Aetna will not pay labwork at all even though my doctor ordered them. I have had to pay for all bloodwork myself. Granted it is at the Aetna negotiated rate but that means my $25.00 copay is a joke. My copay is actually $120.00 for each doctor visit. "
Commented on 2010-03-18 10:39:19 EST
"AETNA covered a lot more than what I thought they would and I never had any billing issues with them. But the next year our premiums jumped up and became unaffordable for me and many of my coworkers."
Commented on 2010-03-16 15:40:56 EST
"The coverage is unsatisfactory. Accupuncture should be part of it. "
Commented on 2010-03-15 20:39:07 EST
"Aetna incresaed our premium by over 40% after 12 months with no justification based on our persoanl circumsatnces or claim history. When we called to ask why, they claimed it was the smae for everyone. When I we siad that we could get the same policy on the web for much less they said we should apply again as a new member and fill out the forms. Unacceptable, Unprofessional."
Commented on 2010-03-14 18:33:20 EST
"wanted something with a high deductible and affordable. Got insurance and then found out that the RX part of the high deductable sucks."
Commented on 2010-03-05 14:45:06 EST
"they are so dumm"
Commented on 2010-03-02 19:27:01 EST
"thye deny coverage all the time!!!"
Commented on 2010-02-25 17:57:52 EST
"Paid for an extremely low percentage of basic dental procedures. I had people from two dentist offices laugh in my face at the level of insurance provided and they even admitted it was poor."
Commented on 2010-02-05 23:17:00 EST
"The worst Health Care Provider I have ever delt with."
Commented on 2009-12-28 19:37:50 EST
"A routine colonoscopy is a covered benefit for me. They informed me that if there is anything found, it would not be routine and I would owe the entire bill, Aetna would not even pay for the initial exam. THE WORST INSURACE COMPANY in my view."
Commented on 2009-12-14 14:36:25 EST
"I have Cancer. Aetna denied a PET/CT scan while waiting for them to approve my test to tell me if the cancer was gone my cancer spread in the 5 months it took aetna to decide to let me have the test. So I went from Stage IIIC breast cancer to Stage 4. Now we are fighting the cancer on the original side and now on the other size of the neck and under arm. WHEN DOES THIS STOP. SINCE WHEN DOES AETNA GET TO DECIDE MY FATE IN LIFE. They get to tell me whether I live or die. "
Commented on 2009-12-10 19:15:12 EST
"Refused any type of payment. Secretly added exclusion riders to policy when no exclusions were called for. "
Commented on 2009-12-04 11:53:09 EST
"By any assessment, this company is unethical, unfair, corrupt, and unsympathetic."
Commented on 2009-11-16 13:47:23 EST
"Vital Savings dental plan with Aetna. Crappy savings, much better plans out there for the same price. "
Commented on 2009-10-26 17:45:59 EST
"Incredibly poor customer service. e.g.- billing office closed on a weekday for training session, hence no one to answer billing questions. Poor PR"
Commented on 2009-10-23 12:32:03 EST
"this insurance doesnt cover anything that needs to be covered. It covers things that no one needs and not things like birth control or chriopractor needs. total BS"
Commented on 2009-10-15 11:24:55 EST
"delays and more delays on paying for claims!!"
Commented on 2009-10-12 20:59:35 EST
"We have had Aetna for the past 10 years and have been very pleased with the service. It has an excellent network and we have had no difficulty getting tests approved. My husband had a quadruple bypass last year and out out of pocket was less than $1,500 with claims totalling over $150,000. I have had two surgeries and both went excellently with no claims issues. When there has been an issue a quick call to customer service has taken care of the problem. I did have one test that was denied as being experimental per Blue Cross standards. I had to take an alternative test. I rate Aetna as a TOP company for healthcare."
Commented on 2009-10-01 10:28:34 EST
"I hate Aetna!!! They make it seem like you are so going to benefit from their way of having no co pay but instead they stick it to you with unreasonable amounts of a "deductible". I would much rather pay $20 or $30 bucks upfront than wait 3 weeks to get a $100 to $500 dollar bill in the mail. I have never had an insurance company like this and I am extremely not happy with them and plan to switch providers as soon as I am able to. If you have any other choices for insurance I would recommend going with them rather than this company it has been a real pain dealing with them! "
Commented on 2009-09-27 10:52:57 EST
"Doctor wants MRI on ankle, but aetna will not authorize, MRI scheduled 2 and twice rejected by Aetna. This issue started in May 2009 and know it is end of Setember 2009,still no treatment because doctor wants MRI that Aetna denies!"
Commented on 2009-09-25 10:20:57 EST
"I only have one prescription and they refuse to fill it. They even sent me the wrong prescription in the first place and refused to fix it! They have the worst customer service, they know nothing at all. Do NOT get this insurance!"
Commented on 2009-09-21 13:02:40 EST
"Aetna has been my heatlth insurance company for over eight years, but they no longer handle claims timely. Their tactic is to postpone the medical claim for whatever reason forcing the client to pay out of pocket, or, face poor credit. Once the patient has paid, they still postpone the refund hoping the client will wear down. They have cost me $15,000 in out of pocket this year; $5K has been repaid, but the other $10K is still hanging after four months. I can not afford those kind of expenses. I encourage everyone to choose a different provider if given the chance. "
Commented on 2009-09-19 19:38:16 EST
"I have had Aetna Health all of my life and I mam 62 years old I got Aetna insurance from my employer and it seem alright and I kept it for at least 30years and still have it as secondary insurance and I think other people should watch out for this I had an open hearth surgery and was put on disabality without my knowlege. I was told two years later that I was put on Medicare and that I would have to pay all of the medical bills that I had for the last two years. I think that Aetna should pay these bills, or at least have told me that they were not going to pay much before the two years that they waited. Now I am recieveing bill for medicaltrement for the last two years. Aetna says that once you are on one part of Medicare then you know you should sign to be on all of it. WHO IS GOING TO TELL YOU THAT? WHEN YOU ARE IN A COMA AT THE HOSPITAL>"
Commented on 2009-09-16 11:19:53 EST
"Aetna has NOT paid for a single medical bill of mine. They claim that they are investigating for "pre-existing conditions". While my credit is being impacted. One of my bills was for an emergancy room visit regarding a UTI and they did a CAT scan and said I have Kidney Stones. This is a bill for over $3000.00 and Aetna has not paid a penny. I would not recomend this insurance to anyone. "
Commented on 2009-08-31 12:24:10 EST
"They give me an ulcer just trying to work with them then send me the bill! "
Commented on 2009-08-24 12:51:54 EST
"Will not fill prescription if there is anything that can be used over the counter. So, if you need something stronger than over the counter you must prove that the doctor has tried "
Commented on 2009-08-11 17:59:00 EST
"Obtain this insurance through employer. Employer went with Aetna as primary provider after years with Blue Cross/Blue Shield. Unfortunate."
Commented on 2009-07-29 07:20:58 EST
"All I am trying to do is get a preapproval for an MRI (knee injury per aspiration from my Dr) so that I can have an accurate diagnosis & start treatment as recommended by my doctor. The present estimate for getting this done is 5 DAYS for a PREAPPROVAL and the way they are dragging this, that will be the soonest. Meanwhile, I have no medical authoriziation and I need my job - more stress on the knee, getting worse. AETNA passes the buck to their outsourced Medical Solutions who makes the decisions. This is really sad and unacceptable. I have never seen this level of dragging out a health decision in my entire life. I am very lucky I am generally healthy as if I had to deal with this on a regular basis, I dont know how I could. Dont use AETNA."
Commented on 2009-07-22 14:12:04 EST
"Aetna is still using out of date pricing for most treatments which put an additional cost on the consumer. For some unknown reason they are able to change the rules in the game, example dropping WellStar Health System with only 30 days notice. This is exactly why we need a SINGLE PAYER system in the USA because the Aetna greed is greater than ensuring their customers. I am not sure why I can not change my provider mid stream if Aetna is allowed to. "
Commented on 2009-07-06 13:50:14 EST
"Aetna SUCKS is an understatement!!! They are a pain to work with, cost a lot of your time and even after sending a preapproval they will NOT pay the claim. I will be reporting them to our state insurance commissioner for fraud. I am glad I am changing jobs so I can get away from this ripoff of a company. I hope you go goodbye Aetna and I hope we never bail them out!"
Commented on 2009-07-04 09:54:56 EST
"Insurance through my company. Had to get HR dept involved to get claim settled."
Commented on 2009-05-19 19:25:08 EST
"They try not paying the claim and saying you are responsible, hoping you will just pay it, until you call their horrible automated system and waste 5 hours of you life. THEY SUCK!!!"
Commented on 2009-05-17 15:54:24 EST
"They don't pay for items included in the plan"
Commented on 2009-04-30 19:50:07 EST
"Went to the hospital for acute appendicitis and had my appendix removed. Was in the hospital for 3 days. Aetna's plan was supposed to cover 70% of my bill. Of the $15,000 in charges, they covered about $800 leaving me with a hospital bill of more than $14,000. If you call Aetna they say to contact the hospital, if you call the hospital they say to contact Aetna. Getting a straight answer out of them is impossible and their coverage doesn't even cover the premiums you pay. It's better to have no insurance than to have Aetna"
Commented on 2009-04-27 16:34:18 EST
"You can only get "refills" filled 3 times before you have to send it in to the at home pharmacy system. It does not matter that the one you are getting filled may be written 2 years after the original 3, it still has to be done. Now my wife has to wait 14 days for her prescription of antibiotics..."
Commented on 2009-04-27 12:15:33 EST
"expensive & crappy "
Commented on 2009-04-21 11:05:28 EST
"I am a self-employed individual. In Dec 08 I changed my health coverage to Aetna through AARP. Beware - I applied online and was given a quote. Aetna told me by phone a few days later that I was accepted for coverage so I cancelled my existing policy, then later received a letter from Aetna stating my premium would be $94/month higher than quoted. Four months later they are raising my monthly premium again by $58. The original quote was $376 and six months later I will be paying $528 with no change in my health status. I am complaining to AARP and to the White House Office on Health Reform."
Commented on 2009-04-13 00:33:52 EST
"I have atena short term disability ins. claims are deliberately processed slowley and payment is held up every two weeks because they claim they have not received records from my doctor. I contact my doctor and each time and the records have been faxed to them. after repeated faxes then i get a check for two more weeks. This has been ongoing for 10 weeks. Additionally, I have received phone calls telling me I can return to work and my employer has been told i can return to work. When confronted with copies of my last doctor visit it was clear they lie all the time. I was never allowed to return to work. This company could have exposed me to injury and my employer to workers compensation liability. This company should not be allowed to sell insurance in florida theyare crooks. "
Commented on 2009-04-07 20:05:26 EST
"I have Aetna Choice POSII and every time I go to a doctor I get a bill, It is the insurace provided by my Employer and hence am stuck with it. Recently my wife broke her arm and we went to a physician who was in Aetna's network and he referred us to an orthopedic surgeon, my wife was in a lot of pain so we hurried to this surgeons office and did not do a thorough check of all the paper work, it turns out this guy was out of network and we now are stuck with a $750 bill for no fault of ours, my company takes out $100 per paycheck and it has a co pay of $25 but still the service sucks. In my entire professional life (which spans over 5 companies) this is the worst medical plan."
Commented on 2009-03-23 13:00:14 EST
"My wife has a secondary health insurance with aetna,they raised there price twice in a short time, first it was $75.00 increase, and now a $95.00 increase, its costing us $439.00 a month which is out of site,we have medicare for our primary insurance,WE NEED HELP "
Commented on 2009-03-21 10:56:06 EST
"The plan I have is never the one that my drs get - I have to carry my paperwork around with me just to prove what my co-pay is, that items are covered, etc. My pharmacy claims get denied 90% of the time due to no coverage, which is incorrect - I have to spend hours on the phone because their billing department didn't update the coverage to show current so all of my claims get denied on a regular basis due to glitches in their system, incorrect manual entries, etc. One area of Aetna, such as pharmacy, cannot see billing, claims, etc. and vice versa - their departments do not communicate at all so you get transferred from one department to another until all of them can find and fix the glitch that caused the claim denial in the first place. Absolutely horrible."
Commented on 2009-03-20 12:01:44 EST
"Not enough choices for doctors as many are leaving Aetna ue to being treated unfairly."
Commented on 2009-03-10 19:11:33 EST
"No hassles, never a claim problem at all!"
Commented on 2009-03-05 20:21:24 EST
"I am a graduate student and this insurance is provided for my school. They are very vague about how much anything will cost. Nobody can give you a straight answer. The help desk would give wrong or contradictory answers. The online site is difficult to use, but helpful if you learn how to use it. More than half of the bills I received were incorrect and had to be re-adjusted. No one explained the limitations of coverage and my prescription unexpected jumped seven-fold unexpectedly forcing me to be selective with which medication I can take. When I called to ask about the prescription limitation, the person at the help desk said, "Well, this is a limited plan you have as a student," which was not very reassuring to someone who is panicking because they can suddenly no longer afford their medication. So although this is a student health insurance plan through Aetna, you can see that most of the criticism are not dependent on that fact. Aetna has horrible customer service, they make horrible mistakes with their billing, and there are horribly unforeseeable expenses. "
Commented on 2009-03-04 10:54:03 EST
"Students enrolled in any AETNA student health insurance plan, BEWARE!!! THIS A COMPANY THAT PRACTICES PREDATORY AND DECEPTIVE BUSINESS PRACTICES!!!! I am a student enrolled in one of their student health insurance plans. They denied my claim for a septoplasty (surgical procedure to correct a deviated septum) despite the fact that an ENT DR recommended it as medically necessary. Although the health insurance policy excludes sinus, I was told that if their claims department finds it medically necessary, they would approve it. My deviated septum inhibits my ability to breath, and as a result I easily get winded and tired. The ENT I saw said that my case involved a structural obstruction that cannot be remedied with alternative non-surgical procedures or medication. Despite all this, they denied my claim and blamed on the ENT, saying that he either did not provide enough information or that based on the information he provided it was not medically necessary. If not being able to breath is not a medically necessity that warrants coverage for a surgical procedure, I dont what is!!! STUDENTS BEWARE, AND TRY TO CONVINCE YOUR UNIVERSITY OR SCHOOL TO DROP AETNA AS YOUR STUDENT HEALTH INSURER!!! They will take your money, and when its time to pay out, they will deny your claim!"
Commented on 2009-03-03 22:39:27 EST
"Dishinest company as regards claims and assessments as well as a less than honest underwriting department."
Commented on 2009-02-28 20:24:41 EST
"Very unwilling to do any work on their part. They make you do all the research on your own. Their doc find is completely out of date so they are unable to tell you of participating doctors and then you are responsible for paying."
Commented on 2009-02-14 02:06:32 EST
"Good in collecting premiums. Bad at paying claims. I have lost trust with the company. Trying to move out, the only other option I have with my company is United Health. "
Commented on 2009-02-01 22:34:22 EST
"they are increasing premium too much. "
Commented on 2009-02-01 21:50:45 EST
"Do not use this company. Horrible customer service. Will do anything they can to get out of paying bills. An absolutely awful company. "
Commented on 2009-02-01 15:35:55 EST
"Very poor quality of customer service. The pharmacy cheats people by sending drugs that were not ordered."
Commented on 2009-01-29 08:39:29 EST
"Aetna just charge everything they could. I had to reason with them through emails to tell them what my plan covers. I have no choice, because that's what my company provides. I am looking for additional health policy from another company."
Commented on 2009-01-27 18:34:04 EST
"Rates increased THREE times in one year!!!!"
Commented on 2009-01-26 10:19:26 EST
"aetna is beyond corrupt and crooked. they are absolutely satanic and demonic, and if there is a hell, god have mercy. i have no choice as this is who work uses."
Commented on 2009-01-26 00:41:03 EST
"Aetna promises access to dozens upon dozens of doctors when it is selling you - but then you VERY often find that a doctor to whom you've grown attached has stopped taking Aetna because Aetna does not pay its bills. Or After you have followed all of Aetna's array of rules and barriers, you are harassed by your medical provider - and refused further medical care - because Aetna does not pay its bills. Or You pay the doctor directly and submit to Aetna for a refund and find that, even after you have written numerous letters of inquiry and request for Aetna to direct payment to you at the address on your letter, they send it to someone else, who steals it - and Aetna then says it is not Aetna;s problem. But All in all, the worst Aetna is that it will take your premium payment but Aetna will not pay your medical bills. As this is Aetna's regular modus operandus, as an Aetna client, you only have access to the least gifted providers and all Aetna providers will only give you five minutes at most. HAVING AETNA IS LIKE HAVING NO INSURANCE AT ALL. "
Commented on 2009-01-09 17:06:09 EST
"My claim for an $80 doctor's bill was denied on a visit to a doctor on their preferred doctor's list, after I have been forking over hundreds over the last year. When I called about the problem, I "wasn't in their system", despite the fact that they have my name and social listed in it."
Commented on 2008-12-04 15:00:30 EST
"AETNA SUCKS!!!!!!!!!!! I cannot believe how much money I WASTE on this CRAPPY Insurance"
Commented on 2008-12-03 22:16:49 EST
"Violated FMLA Law during FMLA application process by sending along a form which would grant them unlimited access to your medical records for 1 year and at the bottom of this form? 'Your FMLA/Dissability request may be denied if you do not sign this form.' I notified my HR department of the incident. When applying for FMLA your physician only needs to certify your request you are not required by law to release your medical records to any party as a condition for being approved which this form clearly violates."
Commented on 2008-11-28 14:54:11 EST
"Aetna is without a doubt, the worst insurance scam in the country. They fight every claim, they lose paperwork sent to them constantly, they delay payments to dr's and hospitals for months. The only reason I am still with them is the fact that my employer won't change companies. "
Commented on 2008-11-26 08:25:10 EST
"People who rate this company unsatisfactory have never been with United Healthcare."
Commented on 2008-11-15 05:03:34 EST
"I have aetna through my graduate school. It has been a terrible experience. My primary care physician thought I had a mole that needed to be seen by a specialist. She immediately made me an appointment to see her colleague, a dermatologist specializing in melanoma. He discovered that the mole was cancerous. Aetna refuses to pay for my visit to the dermatologist. Apparently, I was supposed to go through university health service for a referral. I guess I was supposed to wait several days for an appointment with some of their incompetent people instead of getting prompt care for my cancer. Nice. Avoid at all costs. It's basically like paying to not have insurance. "
Commented on 2008-11-13 07:37:41 EST
" agree they are the WORST in the industry. I need my medication on the regular basis so I have to deal with their specialized paharmacy which cannot find my records for 3 months! After going on and on providing proof that I have been with the insurance for almost a year (paying everything on time, etc)they finally find my file. However, then they need to verify my benefits which takes them 2 more weeks! After I finally I receive my medication in 3 weeks I have to go through the same process again. Second month is even worse than the first because now I have to expereince this hell again. Their customer serivce is unprofessional, have no clue what they are doing and have no impathy at all. I have dealt with quite a few insurance company but Aetna is absolutely the worst one. I ususally do not write reviews or feedbacks but this time they prooved again and again that this not the way the business should be run. I agree Aetna needs to be fired! I also wonder why they do not fire their CEO who makes a fortune but does nothing to change the way the company conducts it buisness and deals with customers. It will be interesting to know if their CEO and the rest of the upper management uses Aetna too? "
Commented on 2008-11-11 19:36:21 EST
"Aetna is the worst healthcare company. Despite the fact that they believe they are number #1 ( not sure which surveys they have been looking at) It's CEO and upper managment all care about $$$$..... the money you pay out of pocket the more money goes into their pockets. I had Aetna for 2 years-and have switched to BCBS- DO NOT USE AETNA INSURANCE- YOU WILL REGRET IT....."
Commented on 2008-11-05 16:49:09 EST
"They do their best to take your money, and they are extremely unfair when it comes to premiums. They raised my premium of 25% based on a wrong diagnosis of my ob-gyn, which was proved wrong by all the tests I underwent. They did not care."
Commented on 2008-11-03 17:32:43 EST
"Aetna's prescription section is by far the most incompetent group that I have ever encountered in my 20 years of dealing with insurance companies. Someone needs to audit this insurer especially their accounting methods."
Commented on 2008-11-03 13:35:47 EST
"Aetna's prescription coverage is terrible. You can be assured their list of approved drugs does not include yours. And co-pays are outrageous. I pay for my own insurance, I have no employer helping out with monthly costs. So what am I paying for every month if drugs I need aren't on the list and it costs me hundreds of dollars for tests, like gyn and colonoscopy, that the insurance company is telling you to make sure to do to stay healthy?"
Commented on 2008-10-31 12:13:17 EST
"Being the mother of a four-year old and an eighteen-month old, I've filed several claims with Aetna. The process has been less than smooth and I had to call them 14 times (this does not include how many times my pediatrician's office had to call) regarding a claim covering immunizations. I got at least five different stories about the coverage of these immunizations from the various reps I spoke with on the phone. I was disgusted with their inconsistency and inability to correct a problem of their own making. I think it's finally been fixed (fingers crossed). We have private insurance through them in Michigan and a rider for maternity is unavailable here (and I'm now pregnant!). What is covered is hardly covered. When you take the time to closely review their explanation of benefit statements, you'll be surprised of how much you are paying for your care."
Commented on 2008-10-08 16:22:38 EST
"I am 26 yrs old and pating around 300$ a month for my health insurance. I never visited a doctor before with atena or any other insurance so no medical history, still they denied a claim for ultrasound saying that i have a pre-existing conditions. I talked to customer service which told me that my claim will be sent for re-processing, and i should call back after 15 days. I called back and the other representative told me that it was never sent for re-processing. By the time i have started receiving notices from financial servies of the hospital. Atena S***S"
Commented on 2008-10-07 12:37:25 EST
"AETNA...Where do I begin? They are the WORST of any health care provider I've ever seen in my entire life! The sheet that you get that tells you you're fully covered is BS because you really aren't. Everything has a copayment and they are by far not cheap. We're talking $200-$740 for the dentist and medical...ha...they try not to even pay it having doctors contacting you to pay them because it was rejected. AETNA's favorite line is the infamous "The doctor may bill you "X" amount of money. Your claim has been rejected because it is foreseen as a pre-condition". Every cent being deducted from you paycheck is basically paying for them to do nothing. The customer service i would agree is by far just outright HORRID! For some reason, i was switched for the dental under them to another umbrella area of the company i guess and when i had asked about my dental information...the person didn't even bother to look in the 2nd system to see that my coverage for dental was under something else. I had to hang up on the hood rat i was on the phone with to "hopefully" get someone with more common sense. I'm currently looking to find another health care provider because frankly, AETNA will kill you and the money that you have left. RUNNNNNNN and never look back. If you are considering AETNA, then i just did you a favor and probably saved you health and insanity."
Commented on 2008-09-18 11:15:43 EST
"They used to be decent but after looking at the latest policy renewal I was shocked at how little their coverage is. If you can, get a different provider. "
Commented on 2008-09-01 09:16:26 EST
"they just deny your claims, meds, tests, everything, until you get tired of trying and either die, shut up, or change jobs to get away from them."
Commented on 2008-08-23 10:34:30 EST
" Dont have a great choice for midwives only one in my community and I live in a big town also they didnt cover much of my blood work bill (all nessesary tests) It was $545 and They paid $100 lol wish I had my old insurance"
Commented on 2008-08-22 22:35:05 EST
Commented on 2008-08-05 00:48:35 EST
"They are crooks. Not out to keep you healthy but rather to see what $$ they can screw you out of. "
Commented on 2008-07-29 14:20:07 EST
"Very unreasonable company. I was late two days on my payment and my insurance was cancelled without notice. They didn't accept my late payment so my insurance coverage ended on the last day of the last month paid. So, now I have been one and a half months without insurance and expecting to be elligilbe for coverage again, but I am applying to a different HMO of course!! "
Commented on 2008-07-24 13:05:42 EST
"Every claim turns into hours of phone conversations to get the claims right. We see bills for things that are supposed to be covered like our yearly pysical exams."
Commented on 2008-07-15 12:06:39 EST
"Very timely payments by this insurer and low co pays"
Commented on 2008-06-27 09:30:07 EST
Commented on 2008-06-09 01:13:38 EST
"I believe this company's policies and practices attempt to increase profitability by avoiding providing services to its members and the services they do provide are low quality and unprofessional. It appears the company is managed by an uncaring and perhaps incompetent management team driven only by their greed. In my brief five months of using their "service", I have had them delay sending prescriptions that I have been using for years because of their review process. I have missed being able to take medication because of delays in processing prescription mail orders. My PCP recently dropped out of the Aetna network. Most other physicians that I have seem to have a very negative opinion of this company. Lastly, talking to the Aetna Customer Service Help Desk is usually a tedious and frustrating experience."
Commented on 2008-06-07 13:23:37 EST
"The one thing I wasn't happy with is that my Primary Care Physician was capitated to a particular Physical Therapy group and I wanted to go to a different one who was in the network. I'm happy with the physical therapy I'm receiving so it all worked out in the end. The referral process has been very easy. I have never had any problems with customer service and I'm on Cobra so you think I might, but I haven't. "
Commented on 2008-06-02 17:41:11 EST
"i had an accident in may 2007. its may 2008 and all my claims that i put in on november 2007 are still not completed/processed. thay take FOREVER!! oh and dont be in a different country when something happens because if they have to translate something(hahaha FORGET ABOUT IT) it will take 6 months to translate 1 page. They suck."
Commented on 2008-06-01 09:27:27 EST
"If you are shopping for health insurance and reading this message, don't go anywhere near Aetna. My employer switched from Anthem Blue Cross/Blue Sheild to Aetna effective the 1st of the year. Premiums nearly doubled and the health coverage actually DECREASED, if you can belive that. In addition, their customer service is outrageous. The first time I called to ask about a bill I was immediately told to pay it, or they would be sending a collection agency after me. I was outraged. I never had a problem with Anthem. DO NOT GO WITH AETNA!!!!!!!! "
Commented on 2008-05-28 10:03:37 EST
"They are so slow to process claims that they go to collection with the physician. And you cannot find ANYONE to speak to. There are no phone numbers where you can talk to an actual human being. Utterly ridiculous customer service."
Commented on 2008-05-15 11:02:04 EST
"i'm in the middle of having a claim reprocessed and it is a NIGHTMARE!!! i've been getting the runaround from aetna for almost 4 months and just found out one of my bills went to medical collections because aetna was so slow in reprocessing my claim and paying out the amount owed to facilities where i was treated. they are ruining my LIFE and my CREDIT!"
Commented on 2008-05-08 15:34:16 EST
"Don't follow their own "CPB" Guidelines. Always finding reason not to pay. Terrible payment and followup of problems."
Commented on 2008-05-03 08:50:16 EST
"aetna will find any way they can to NOT pay. There tactics are unbelievable. Every claim is like pulling teeth to squeeze a dime out of them. WARNING do not use! I have been with them through woork for 20 years. finally got blue cross. What a difference."
Commented on 2008-04-27 09:17:30 EST
"Aetna does not pay for required services. No payment for your kids' immunizations(perhaps $15 out of every $400 due is what they'll agree to pay). They have a tricky claims processing method that many physician's billing offices can't figure Aetna out to get their money from your office visit. They process your In-Network physician as Out-Of-Network in order to get away from paying their share."
Commented on 2008-04-12 04:51:41 EST
"Read the small print, then hold your breath. This is a company that wants to collect premiums and pay neither clients nor doctors. Doctors are severing their ties with it in droves."
Commented on 2008-04-11 18:44:01 EST
"Aetna is a disgrace to the American people. They are the reason that our country is so unhealthy. They have charged me $100.00 for a pap-smear without notifying me; instead I had to find out through a debt collector nearly 8 months later only to find out that my credit has been negatively impacted. Does this encourage a person to return to the doctor routinely as a practice of preventative medicine? NO! Incidents like these do not encourage people to go to the doctor's and get routine check ups."
Commented on 2008-04-03 09:51:25 EST
"Aetna has denied all claims that our doctor has sent in. I have to bring them into my place of employment and have my HR Representitive fax the claims to Aetna after their denial in order to get them to pay."
Commented on 2008-04-02 16:35:20 EST
"Don't buy short or long term disability insurance from these people. I did and am now disabled and they wont pay. I filed an appeal and won, they turned me down again and I won. Still in limbo after 2-1/2 years of no income. There is no penalty if they deny and lose...they just have to do what they were supposed to do in the first place."
Commented on 2008-03-13 16:33:56 EST
"four claims that were not paid due to mishandling on aetna's part. Made many, many phone calls over multiple months, each time thinking it was taken care of only to find that it was not. They still haven't paid. I am on the phone with them right now. The rep says it should all go through and that the last time I called about it the requests did not go through properly. And the time before that?"
Commented on 2008-02-29 11:50:43 EST
"This business is simply legalized extortion. They take your money on time, every time monthly, yet you're left to hope for the best when it's the other way around. Aetna likes to "review" anything and everything about your claim. The letter says they can always choose not to pay, even after anything is approved. I'd rather look for another employer with better benefits than this crap!"
Commented on 2008-02-03 02:16:49 EST
"Aetna has basically been a nightmare from the beginning. I am currently involved in a lawsuit with them, whereby they are trying to collect from ME for bills they paid out following an accident I was in. They have been terrible. Money-mongers...not a service agency!"
Commented on 2008-01-30 23:14:06 EST
"requested payment of dental claim by email and phone multiple times and no payment was made; requested details of claim multiple times and also was ignored; company retains way too much info; and when did we lose coverage for preexisting conditions; my understanding was this was outlawed; so you pay for insurance and get no coverage what is up with that; they are the worst carried i have ever had the need to get coverage from; the only negative thing about my new job is that the insurance is from aetna; given another choice i would not get insurance from them "
Commented on 2008-01-26 06:55:43 EST
"Aetna is a complete joke. "
Commented on 2008-01-10 07:12:50 EST
"I've had Aetna for several years now and had been generally satisfied. However, their true colors have come out this past year and they are not pretty colors. I had a severe allergy season last spring and could not get the medicines my doctor wanted me to have because Aetna kept denying the precertification request. I practically ODed on overthecounter meds to get some relief. Now I'm a bureaucratic loop on a medical device to help me breath. My health continues to decline because Aetna can't remember that they are dealing with patients who need help. PATIENT HEALTH AND BEST INTEREST IS NOT NOT NOT NOT NOT A PRIORITY WITH AETNA."
Commented on 2008-01-09 12:53:20 EST
"Worst health insurance in the world!"
Commented on 2008-01-05 10:52:31 EST
"Aetna is by far the worst health care insurance I ever dealt with. It is taking 6 months to process a hospital stay, and the keep asking me to fill out paper work after paper work. Only to discover that I sent them 6x the same paper work and they continue to this day to say they never received it. The paper work keeps getting lost. I sent it by mail & fax (which is 2x for every 6x I sent it). You can never get hold a supervisor. And, their mounds or errors on the paperwork they send you. When you call, the reps give you different answers, and its hard to determine truth. It has cause me undue & unjust anxiety, and financail burdens, and then to be even more disturbed by collection calls."
Commented on 2007-12-18 16:50:16 EST
"stay away from this cold thoughtless clueless company. it is too large and disorganized"
Commented on 2007-12-18 09:57:23 EST
"They suck, flat out. They're the worst insurance I've ever had in my life."
Commented on 2007-11-13 12:09:17 EST
"Worst carrier I've had in MA. limited policies exorbitant co pays and deductibles. stuck with it. Tuft's HP, BC/BS, Harvard Vanguard offer better product and services. Aetna moved into NE market and has destroyed it"
Commented on 2007-11-12 21:13:40 EST
"We are having a problem with our dentist. It seems that Aetna is paying a claim for less than what Aetna and the dentist have agreed to. Aetna still has not paid their portion based on the agreed upon rate. Maybe Aetna needs another class action law suit against them."
Commented on 2007-10-24 16:25:38 EST
"Systematically claims that doctors overcharge and refuses to reimburse."
Commented on 2007-10-12 21:39:43 EST
"AETNA, unfortunately, provides few providers for "in-network" coverage. In fact, for many types of providers, there are one or two providers in my large metropolitan area. This causes strife because I have to use out of network services - higher deductible and cost out of pocket."
Commented on 2007-09-19 11:53:50 EST
"Lengthy reviews of claims and I think dishonest and unfair payments."
Commented on 2007-08-14 12:14:19 EST
"This insurance is a NIGHTMARE!!! PLEASE do not sign up! They lost my card in mail twice and I just recently received it, and I signed up 7 months ago!! The customer service people are very rude and not trained well at all. What a shame. I recently found out I have to have surgery, and found out they will only cover $5,000 of a $27,000 surgery! After I told them I will not have the surgery, they mentioned I will still get billed...which is INSANE. I AM NOT paying for a surgery I will not have. I will consider legal action against them soon. "
Commented on 2007-07-25 16:07:42 EST
"They changed my rx coverage without informing me. So I go to the pharmacy to pickup my meds that I NEED to take and they said that my ins. co. only covers mail order rx's now. I called and asked them to override 1 time for me and it was a big ordeal. It has taken me awhile to find a new dr in the state that I live in, so I hadn't gotten a dr who will give me a 3 month supply for mail order. I asked them for a second override and they won't do it. My dr perscribed my meds cause I need them and now AETNA is overiding my dr. Premium prices substandard benefits."
Commented on 2007-07-25 13:37:50 EST
"please dont use this insurance "
Commented on 2007-06-20 11:35:10 EST
"Was told by Aetna on phone they would cover up to certain out of pocket amounts. After surgery ,$1500 out of pocket turned into $9500 because of over Reasonable & Customary charges & being over90th. percentile."
Commented on 2007-05-01 20:33:31 EST
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