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Review: American Modern |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"Please retract the comment just made about sending the policy and bill "out of the blue". I researched further and found that an sgent I know had sent the information, however there was no way to track her information from what I received."
2007-11-14 13:54:42 EST
"Worst customer service I have ever experienced.I have a boat claim with them and they have done NOTHING to help me through the process !!!!!!! I had to do all the leg work from trying to save my boat engines to finding a mechanic to take it to and had to get someone to tow it since my truck had been totalled at the same time. Will NEVER consider getting any policy through them again and will make sure to do everything possible to discourage others from joining as well !!!!!!!!"
2007-07-25 13:28:40 EST
"The adjusters are trained to find any possible reason to deny a claim - even in the face of vast evidence provided by very experienced contractors to prove the claim should be covered."
2007-08-14 12:10:57 EST
"Beware!!!!!!
Company customer service dept will say you have coverage on policy, but if you ever file a claim they will try to find away not to pay the claim. Hopefully, the state attorny will look into their practices."
2007-10-06 17:12:41 EST
"Avoid this ripoff company at all cost! Filed 2 separate claims; first adjuster went on roof, but didn't even enter house to see inside damage. She never sent a written denial as stated she would. Months later, filed claim for mold/ plumbing leak damage. Again denied, by other adjuster. Reasoning with her was fruitless; no apology or admission of wrongdoing. Their craftily worded policy, interpreted by them of course, serves to result in bogus excuses for denial. "Exclusions" far outweigh coverages. A complete waste of money for mobile home insurance. I wholeheartedly agree with other posted comments. Accountability is needed here; maybe a customer mass exodus or formal joint complaint would be a wake-up call for reform."
2007-12-31 19:49:03 EST
"Need for your claim representative to be more open minded and not it's my way only."
2008-02-07 18:54:11 EST
"house was hit by lightning with damage to electrical wiring. I hired several electricians who agreed house need to be rewired. Afm wanted a meg test, we agreed now they say no test because it won't show lightning caused the damamge. They made us prove there was a storm, then denied there was wiring in the walls. Now they say there is no damage but refuse to put it in writing with a safe occupancy certificate. We've had to move and hire an attorney. Been paying 2 morgages now going on 2 years. I was told by them they wouldn't spend $1000 on our house. They need to be put out of business and forced to pay the claims that are covered."
2008-03-13 17:09:04 EST
"Took over 2 months, so far, to reach an agreement to get my motorcycle fixed. I was only vehicle in the accident and police report shows no illegal activity, not even speeding. Local adjuster arguing about labor charges from local Harley dealership, finally gets their estimate and sends me a check for less than the estimate, not including deductible. Says that if I can't get them to take less money to fix my bike I will have to pay the differance plus my deductible. In my opinion, since I pay my payment to the insurance company every month, it should be between them and the Harley shop and not left up to me to pay the differance."
2008-03-25 23:06:37 EST
"Our house burned recently, a complete loss. Our claim was settled very quickly. They wrote us 2 checks for the full amount. One for the house and one for the contents. Very satisfied. I would advise everyone to update your policy at least every 5 yrs. Make sure you have ebris removal insurance. "
2008-05-07 15:04:29 EST
"Two months ago, my mobile home flooded due to a busted hose on my washing machine. The adjuster came out right away but he did a half assed estimate. Then he left me to my own devises. I had to take care of everything. He would not authorize for someone to come out and dry out my house. He said that whatever got wet, needed to be replaced. But when it came down to it, he wouldn't cover half of the things that got wet. Now I have mold in my walls. It has been almost 2 months and my house is still in total dis-array. And (surprisingly) I can't even get the adjuster to return my phone calls. I will definitely be shopping for different insurance when this is all said and done."
2008-05-31 09:59:37 EST
"When I got home from work last night I found that lighting had struck my laptop and my big screen T.V. The claims dept. was already closed for the day so I called this morning when I got into work. That was at about 7:15 within 45 I recieved a call from the claims adjuster he asked me a few questions and within 10 min. he told me how much I would be getting for my items and told me the check would go out today and I would recieve it by tomorrow or the next day! Talk about fast service! Of course, we have to wait and see if I actually get the check when he said I would! But, I do have his cell number if I need anything! "
2008-06-11 13:06:41 EST
"First offer was $220.00 for roof, window and siding damaged from large hell storm.
Then company would not return my agent or my calls. Had to send registered letter threatening a lawsuit to get a response then second adjuster submitted approx 15000.00 in damage and company paid $4000.00. I got the roof fixed at least. Several months and anguish to resolve claim.
"
2008-07-21 17:32:38 EST
"Don't get rv insurance from american modern.
I have 3 estimate and still want more.
they will give you the run around big time. still waiting 5 months and still playing games.
filling a complaint with state of pa department of insurance, attorney generals office consumer complaint, and also going to sue!!
STAY AWAY FROM THEM!!!!!!!!!!!!!!!!!!!!!!!"
2008-07-25 07:32:40 EST
"Refused to send an adjuster until we demanded written verification that it was done.Claim was filed over 3 months ago. Now saying even though motorhome sat in 2' +/- of water all day that it needs no repairs. This rv was only 5 days old when flooded and they claim we wanted these repairs done. Why would we ever give our new rv, which we never had the opportunity to use, and pay thousands to have it towed to the manufacturer to file a claim? And by the way they discriminate against women!!!"
2008-09-22 10:39:02 EST
"have $60,000 of insurance - before they even checked the building, which is now unlivable I was told that the most I could expect was 10% which is $6000. and the policy is almost 1000 a year and for the building only not the contents - it was a fire."
2008-09-25 22:56:56 EST
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