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American Family Insurance Review

American Family Insurance Company Information

Customer Rating:
Rating: 2.5489 Reviews American Family Insurance has received an average of 2.5 stars out of 5 based on 489 user reviews.

Company History:
Herman Wittwer founded the Farmers Mutual Automobile Insurance Company in 1927. In 1963 the name of the company changed to the American Family Mutual Insurance Company. Now American Family Insurance offers a variety of products in 19 states. ..Read More

Lines of Insurance:
Auto, Health, Life, Homeowners

States licensed to sell insurance in:
AZ, CO, GA, ID, IL, IN, IA, KS, MN, MO, NE, NV, ND, OH, OR, SD, UT, WA, WI

American Family Insurance Satisfaction Survey

Overall, how satisfied are you, with American Family Insurance?


Contact Information for American Family Insurance

Company Contact Info:
Chairman and CEO   Jack Salzwedel
6000 American Parkway
Madison, WI 53783
608-249-2111

American Family Insurance Reviews and Customer Comments

"I have a rural property 55 acres that I have been paying 100 a year for the last 5 years for liability only. Today I got a letter saying there is a new minimum farm/ranch charge of 250. I don't farm or ranch the property. The statement has two line items 1 line for liability equal 100 1 line for 150 dollars to bring to 250. These people must be about out of business if they are sinking to this level. "
Commented on 2014-06-24 16:22:49 EST
"We have been trying to cancel our auto policy with American Family since February of this year. We have called every branch and level within American Family and they still haven't cancelled our policy but they reassured us that this matter had been taken care of. Yeah right they keep sending us a bill demanding payment for a policy we terminated. They have now turned us over to collections because of their inability to maintain their accounts correctly. Luckily we saved every email letter and phone bill to prove we have made all these attempts to cancel and American Family can't seem to get their lousy computer systems or brain dead employees to get the hint that we don't want their policy anymore Now we have to involve our current auto insurance carrier and a lawyer to clear stupid crap off our credit bureau all because someone doesn't know how to hit the "cancel" button at American Family. Thanks American Family for the major hardship you have caused us. Never again"
Commented on 2014-06-22 23:22:09 EST
"They cannot even keep billing straight. Again. Paid bill ... all was OK. Today get call that I owe 2200. 00 and cancelled the insurance. Their screw ups have cost me more than once.Waiting for three hours to find out if I am insured."
Commented on 2014-06-16 14:38:17 EST
"I've been with American Family for many years. Recently had a car accident and my car was declared as total loss since the cost of repair exceed 75% of the value. The adjuster gave me the lowest price that he found in United States not considering the condition of the car. After two weeks of the accident he called me and said will have the car towed to my house if I don't agree with the price. I have a wonderful agent but when come to the claim it is another story.People I know had a good reimbursement for their car with total loss and of course they are NOT with American Family."
Commented on 2014-06-02 16:26:02 EST
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