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American Family Insurance Review

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American Family Insurance Company Information

Customer Rating:
Rating: 2.5496 Reviews American Family Insurance has received an average of 2.5 stars out of 5 based on 496 user reviews.

Company History:
Herman Wittwer founded the Farmers Mutual Automobile Insurance Company in 1927. In 1963 the name of the company changed to the American Family Mutual Insurance Company. Now American Family Insurance offers a variety of products in 19 states. ..Read More

Lines of Insurance:
Auto, Health, Life, Homeowners

States licensed to sell insurance in:
AZ, CO, GA, ID, IL, IN, IA, KS, MN, MO, NE, NV, ND, OH, OR, SD, UT, WA, WI

American Family Insurance Satisfaction Survey

Overall, how satisfied are you, with American Family Insurance?


Contact Information for American Family Insurance

Company Contact Info:
Chairman and CEO   Jack Salzwedel
6000 American Parkway
Madison, WI 53783
608-249-2111

American Family Insurance Reviews and Customer Comments

"Main goal is to deny claims by any means. "
Commented on 2014-10-12 10:51:38 EST
"Each question was designed to find a loop hole in not paying. VERY scary it was just an auto accident and they will probably pay but the scare tactics they use are terrible"
Commented on 2014-09-30 15:05:23 EST
"The main reason I'm still with AMFAM is my agent is great. Also they give preferred rates so my rates are cheaper than other companies I've checked. My main problem is getting calls returned from claims. As of right now I've been waiting 2 weeks on questions about my med pay after an accident that wasn't my fault. This isn't my first issue with them. My next renewal will be with another co. If their rates are comparable. "
Commented on 2014-09-22 18:32:44 EST
"The payments from my cancer policy have been a Godsend. The money has helped so much not only with medical expenses but monthly bills too since the payments come directly to me. I bought this policy for peace of mind and that is exactly what it has given me"
Commented on 2014-09-20 22:37:48 EST
"I wouldn't advise consumers to participate in their First Choice program when choosing a contractor for claim damage. They hire poor quality workers. Then when you have a leaking roof following their installation you have to go to battle to get anything addressed. First Choice was a poor choice for us."
Commented on 2014-08-05 10:50:11 EST
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