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American Family Insurance Review

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American Family Insurance Company Information

Customer Rating:
Rating: 2.5495 Reviews American Family Insurance has received an average of 2.5 stars out of 5 based on 495 user reviews.

Company History:
Herman Wittwer founded the Farmers Mutual Automobile Insurance Company in 1927. In 1963 the name of the company changed to the American Family Mutual Insurance Company. Now American Family Insurance offers a variety of products in 19 states. ..Read More

Lines of Insurance:
Auto, Health, Life, Homeowners

States licensed to sell insurance in:
AZ, CO, GA, ID, IL, IN, IA, KS, MN, MO, NE, NV, ND, OH, OR, SD, UT, WA, WI

American Family Insurance Satisfaction Survey

Overall, how satisfied are you, with American Family Insurance?


Contact Information for American Family Insurance

Company Contact Info:
Chairman and CEO   Jack Salzwedel
6000 American Parkway
Madison, WI 53783
608-249-2111

American Family Insurance Reviews and Customer Comments

"The main reason I'm still with AMFAM is my agent is great. Also they give preferred rates so my rates are cheaper than other companies I've checked. My main problem is getting calls returned from claims. As of right now I've been waiting 2 weeks on questions about my med pay after an accident that wasn't my fault. This isn't my first issue with them. My next renewal will be with another co. If their rates are comparable. "
Commented on 2014-09-22 18:32:44 EST
"The payments from my cancer policy have been a Godsend. The money has helped so much not only with medical expenses but monthly bills too since the payments come directly to me. I bought this policy for peace of mind and that is exactly what it has given me"
Commented on 2014-09-20 22:37:48 EST
"I wouldn't advise consumers to participate in their First Choice program when choosing a contractor for claim damage. They hire poor quality workers. Then when you have a leaking roof following their installation you have to go to battle to get anything addressed. First Choice was a poor choice for us."
Commented on 2014-08-05 10:50:11 EST
"I have a rural property 55 acres that I have been paying 100 a year for the last 5 years for liability only. Today I got a letter saying there is a new minimum farm/ranch charge of 250. I don't farm or ranch the property. The statement has two line items 1 line for liability equal 100 1 line for 150 dollars to bring to 250. These people must be about out of business if they are sinking to this level. "
Commented on 2014-06-24 16:22:49 EST
"We have been trying to cancel our auto policy with American Family since February of this year. We have called every branch and level within American Family and they still haven't cancelled our policy but they reassured us that this matter had been taken care of. Yeah right they keep sending us a bill demanding payment for a policy we terminated. They have now turned us over to collections because of their inability to maintain their accounts correctly. Luckily we saved every email letter and phone bill to prove we have made all these attempts to cancel and American Family can't seem to get their lousy computer systems or brain dead employees to get the hint that we don't want their policy anymore Now we have to involve our current auto insurance carrier and a lawyer to clear stupid crap off our credit bureau all because someone doesn't know how to hit the "cancel" button at American Family. Thanks American Family for the major hardship you have caused us. Never again"
Commented on 2014-06-22 23:22:09 EST
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