Review: Highmark Blue Cross and Blue Shield

"if you're employed and the employer pays part of it it's great, but when you leave, it's very expensive to keep, and there are very few options to choose from!"

"Because of a pre-exising condition I am forced to purchase the only hippa policy available in PA. Highmark takes advantage of the situation, eventhough I have made no claims related to the condition. They charge me over $550 per month for $42 worth of insurance coverage - based on the competition. B.S."

"It has been impossible to obtain a defnitive statement of benefits from this company. The Members Information booklet is vague and misleading. I believe this is intentional, so that they can make their own determinations concerning specific benefits. Even upon appeal of a decision, you can not obtain specific information, other than their denial of payment, which is always specific.... "NO, we we will not pay""

"Highmark will do anything to get out of paying a claim. Their representatives will give you misleading information about the status of your claims and try to run out the clock on your time to appeal. I have to stay with this company because it is the only one provided by my employer, but if there were any other options, I would choose any health plan over Highmark."

"Very unhappy with Highmark. They try to charge us for EVERYTHING they can even though we pay quite a bit per month. Just raised rates and never told me. I had to call to ask why my invoice went up $40 a month. "

"The customer service is the worst! They tell me it will take 7 business days to answer one question! I have never been so frustated with one company. Will be switching in January"

"Had PPO thru Century Link -My long time doctor had Achilles tendon surgery and was unable to work for 2 months. This outfit decided to drop the doctor and told me nothing. After many attempts to find out what i was to do,was basically told to mind my own business. "

"Will nickel and dime you at every level of coverage and will never pay. Customer service requests go unawnswered for months at a time. For a little more money, go with UPMC"

"After having both my annual physical and blood work classified preexisting conditions I realized Highmark would do anything not to pay out any money. I have paid 590 per month for ten months to get nothing covered. What a letdown after having UPMC at work for years."

"Satisfaction has gone downhill over the last year. They have outsourced much of their business to India. Claims are not paid correctly wait times on line are very long over 10 - 15 minutes on holdcustomer service difficult to understand. Very bad place."

"Nickle and dime customers re-bill without explainations representatives are rude and unhelpful. Seem purposely ellusive with information."

"Absolute nightmare to work with. Customer service is useless. Dealing with this company was more stressful than the medical condition I was trying to get help for. Had to stop seeking treatment. It is my belief that they make it as difficult as possible so customers will get discouraged and not file claims."

"They are making me pay for insurance they told me I did not have. If I dont pay it I am cancelled. "

"SCAM Artists - NOT a real insurance companyIn pre-medical visit calls they claim to cover everything but after the visits or procedures they deny everything. "