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Allstate Insurance Review

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Allstate Insurance Company Information

Customer Rating:
Rating: 2.51189 Reviews Allstate Insurance has received an average of 2.5 stars out of 5 based on 1189 user reviews.

Company History:
Allstate was originally founded in 1931 by Sears Roebuck. In the 1980's shares of Allstate were distributed to Sears' Shareholders. Allstate became a publicly traded company in 1993.Allstate's general sales manager Davis W. Ellis created the company's "You're in Good Hands with Allstate" slogan in 1950. At the end of 2013, Allstate's total assets equaled out to 123.5 billion dollars. In 2014 Allstate ranked number 92 on the Fortune 500 list as it is the third largest U.S. personal lines insurer. The Allstat..Read More

Lines of Insurance:
Auto, Life, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY, CANADA

Allstate Insurance Satisfaction Survey

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Contact Information for Allstate Insurance

Company Contact Info:
President and Chief Executive Officer   Don Civgin
2775 Sanders Road
Northbrook, IL 60062-7127
847-402-5000

Allstate Insurance Reviews and Customer Comments

"Husband backed into a parked car driving a U-Haul pickup truck rental ford F-150 at about half-a-mile an hour causing a slight ding on the driver's side door and no damage whatsoever to the U-Haul pickup truck tow hitch that bumped into it. Five months later I receive notice that Allstate has raised auto rate by 25% when I receive automatic renewal email. I call to find out why and was told that this 'accident' was classifed by Allstate as a "two pointer" meaning the payout was over 2000 to repair the dinged door. Husband was not given a citation by the police at the time. Talking to claims reps at Allstate is like talking to brick walls. They parrot the same phrases over and over i.e. "It's policy" and "You were at fault" and fail to explain adequately why they paid out over two thousand dollars to the other driver to get his repair taken care of. This other car btw was a 10 year old beat-up old pickup truck with a load of old prior damage to the front fender and wheel well by the driver's side door. We took especial care to make note of this in the police report and reported it to the claims adjuster at Allstate. We investigated further. Allstate tells us the body shop billed them for 25 hours in labor and no parts. This seemed very fishy to us. We dug deeper. Allstate informed us that this very minor repair to the driver's door required the body shop to remove the front fender and side panels so they could 'access' the driver's side door. This made absolutely no sense that a ding would cost thousands to repair and it seems very unfair to us that Allstate would raise our raises over their shoddy claims adjusting. The adjuster who spoke with us made no efforts to get the police report or the supplemental insurance policy we purchased from U-Haul. Throughout this experience we've remained uninformed each step of the way by Allstate and we've had to deal with the attitudes of various claims reps which were quite patronizing and it seemed that they wished to get us off the phone as quickly as possible. "
Commented on 2014-11-20 10:19:02 EST
"I had a minor accident in 2013 that caused damage to my car only. It was around 1200 to repair. First and only auto accident with Allstate. My 6 month premium increased 400 Dec-may. I received my statement for the next 6 months June-nov...no change. Received my new statement dec-may 2015 and they increased my premium again by 300. When I called and questioned they said it was due to the accident. Umm the accident was in 2013 and they already increased my rates due to the accident. Kept asking questions and would never get a good answer. They didn't want to help me in any way so I'm canceling my policy. I have never heard of an increase a year later for a claim that I was already increased for. I have received 2 quotes from 2 different companies and both are cheaper with full coverage on both my vehicles I had to get liability only on one car just to lower my payments My home insurance has increased every year as well. I will be glad when I'm away from this company. They have done nothing but screw me in every which way. Do not recommend at all"
Commented on 2014-11-04 21:43:24 EST
"Love getting a check in the mail for NOT filing claims"
Commented on 2014-10-28 12:02:04 EST
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