Allstate Insurance Review and Ratings

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Review: Allstate Insurance

Comments

These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"Have been insured with Allstate for 25+ years, filed one minor claim for storm damage to my roof which leaked damaging my ceiling. My agent suggested I file a claim, which I did. The shingles on my home were damaged and blown off as well as some70 foot tall trees uprooted around my home which also damaged my neighbor's fence. The Adjuster came out, assessed the damage, and informed me that my shingles wer not installed properly and refused to pay for any damages. I have since replaced my roof which cost me $4000.00 out of my pocket. The only thing they offered was maybe some paint to paint the damage to my ceiling. How disgusting of such a well known company."
2007-01-31 22:09:30 EST

"Have been with Allstate for 14 years. Now they stopped providing earthquake insurance and I am thinking about switching to a different company. "
2007-02-10 21:13:48 EST

"Allstates agent that I have my policy thru has changed the policy limits on my account twice without my authorization or knowledge till I got a new copy of my policy. They have also added a car to my policy that shouldn't have been on it. During these changes they recalculated my rate to a new rate increase that costs me an extra $140.00 every 6 months on my policy."
2007-11-15 08:31:23 EST

"35 year customer with no claims. Received non-renewal notice with no explanation. So much for loyalty. Buyer BEWARE OF THIS COMPANY!!!!!!!!!!! "
2007-03-22 10:22:03 EST

"Before I had this company, I had State Farm and, after being with such a great company I noticed the big difference. I left because I say those allstate comercials, and I wanted to try allstate. I do regret leaving because I dont know if state farm will accept me. I should have seen this website before I transfered, so anyone seeing this website and is with state farm, please just stay with them if the price is in the ball park."
2007-04-17 11:45:26 EST

"I've had to file 2 claims in the last 10 years. The first was an auto claim from a hail storm. Allstate made it very easy with a drive in service, gave me a check on the spot and I had no problem getting the damage fixed. The second claim was from a pipe bursting in our kitchen. They were wonderful. I had to have a water damage specialist out to dry out walls and check for mold. My agent was on top of everything and very considerate, always checking to make sure things were going ok. "
2007-04-20 10:13:22 EST

"I've had Allstate for over 15 years with NO gaps and NO claims, ever, but they want to increase my rates up as though I've never been insured thru them because I was on my husbands auto policy for a few months...and the policy was in his name only, while I was just listed as a driver. It doesn't matter that I've had homeowners, renters, and car insurance through Allstate for over 15 years prior, with my own policies... They are treating me as though I just walked into the door for the first time offering me increased rates. Not the kind of company I want insuring me as their treatment is unfair. If I want a policy in my own name, then I have to start over. No thank you, Allstate. "
2007-04-24 13:33:41 EST

"I bought a new car and my premium went from 380/6 months to 467.00 to 567.45 in just 10 days! Each time I call them or they mail me my new bill it increases. When I call no one seems to give me the reason why it keeps climbing. I have shopped other deals and found GEICO and Progressive to have more coverage for $347.70! Do you see a problem here? "
2007-04-24 00:14:01 EST

"Very unhelpful. Did not explain things well. Made me do all the legwork with a claim. Never offered other products or services that could lower my rate and rates were high despite only 1 claim in 10 years."
2007-05-02 16:41:07 EST

"Have had allstate home and auto coverage for 30 years with no claims. Received non-renewal notice. Have always covered home damage out-of-pocket because of agent's threats on non-renewal! Crap company... crappy agents!! Would love to see everyone in Florida stop using them for car insurance!"
2007-05-01 21:02:40 EST

"The washer hose broke while I was out and my family room flooded, Allstate was prompt in working with me, however I had to do all the leg work and they tried to cut cost on everything. They eventually pay me for most of the cost and the items that got damaged, but it was very difficult to work with them (they do not return phone calls, ignore requests, etc.). I am now looking for another insurance company."
2007-05-08 01:21:21 EST

"its an ok company, i think it can do much better though. I had Country and state farm insurance and both of these companies I feel were better. the only reason im with allstate is because i had claim with country and my premium went up by a lot."
2007-05-08 11:04:52 EST

"They cancelled our insurance simply because we live in Florida. We've had them for years and never a claim. We live 10 miles from the beach and our home has survived several hurricanes with no damage. I will never do business with them again."
2007-05-21 20:24:06 EST

"Keeps raising rates every 6 months. Agent never around. "
2007-08-27 00:09:48 EST

"a pipe broke in our house and had approximately 20,000 worth of damage 3 months later and calling everyday to allstate they just send us a 5000 check and said thats it. Where can you find someone in fairfield county to replace 300 square feet of carpeting and replace walls trim and paint plus insulation never mind all the contents we lost. "
2007-06-01 12:42:07 EST

"Kevin Calder Allstate provides excellent customer service and great rates. Thank you."
2007-06-06 12:18:25 EST

"We had to battle to get the replacement costs for a burst pipe that did some water damage to our house. The claims adjuster was a nice fellow but his estimation of replacement costs was too low."
2007-06-09 00:15:50 EST

"ky - I bought my first house with my husband and had all new carpet, furniture etc. put in. We had been married for 6 years and were so happy with this house. My husband was at home in the laundry room when the house caught fire. (fire chief said it was electrical within the walls) my husband barely got out with our puppy. The cat caught fire and ran out the back and our chinchilla died. I was at work. Allstate did not want to help us. They claimed that maybe my husband started the fire! I couldn't believe what I was hearing. We had to move into his mom and dads place, relatives gave us clothes to wear, my wedding album & family pictures, pets "all gone" I was devistated. We had to get a lawyer to have allstate pay. It took more than a year. Things were so bad that my husband and I eventually got a divorce from the stress of it all. Allstate is suppose to be there to support and help people not distroy their lives. Maybe they should look up the meaning in the dictionary of the words (coverage and protection)."
2007-06-14 11:52:36 EST

"Had to fight tooth and nail for every nickel on the one and only claim I have ever filed in 16 years with Allstate (home and auto). While the entire neighborhood was under repair to roofs and siding from a nasty hail storm, my adjuster claimed I had no damage. What an incredible storm to damage hundreds of houses all around me but miss mine! Fought for months to finally get the claim settled to my satisfaction. I wonder what happens when people don't fight. Ended up OK but the battle along the way was unecessary."
2007-06-20 12:00:14 EST

"I got into an accident, but my deductible was lower than I thought it would be b/c of a reward that I didn't realize I had on my policy. Plus, what I'm paying for the insurance didn't go up like it has done in the past. To be honest, I didn't really know what my coverage was. I guess I'm lucky I had a good agent put me in the plan that I was in. I just wish that they could have taken the time to explain all that to me before the accident so that I didn't waste my worries on my price going up."
2007-06-22 14:26:57 EST

"We have 6 policies with Allstate. I was involed in an auto accident that was not my fault- however the other car is also insured by Allstate. They are refusing to pay me for my lost wages for the three and a half days that it took for them to get me a rental car. On top of that, they have taken two and a half weeks trying to decide if my car will be totaled or fixed. Initially they appraised it high- so they could work the repair in- now that it's looking like there is more damage than they intially thought, they are saying that they will consider the appraisal, but are talking about valuing my car 2,000-3,000 under their inital value. So, where are the good hands?"
2007-08-27 19:08:41 EST

"would'nt cover wind roof damage--paid 2200.00 in repairs myself"
2007-06-29 15:05:00 EST

"major hail storm came thru the city of Wisconsin Rapids,Wi in June 2007 I have been a policy holder of the company for 20+ years claim free till this year. Agent is a great listener,lousy problem solver,Adjuster and his superior are still living in the past with rates that have not been reviewed in God knows when And the term " replacement value" has it's own term with Allstate Agents ,Adjusters and everyone else you talk to. To date the claim check was to be in our hands within 7-10 days it is now the 10th day and I have now been informed that is sitting on someones desk for Signature and this was from a Reponse Team Member in Dallas,Texas,I do hope that someone in this city if insured with this company has better luck then I have had because they are estimating the repairs below the "replacement cost. Recomdation "NO WAY""
2007-06-29 12:17:43 EST

"I was a policy holder for 45 years. They have no loyalty. I loaned my truck to a friend who drove it into his own vehicle. Allstate raised my rates for three years. They then very cavalierly chose to not offer earthquake insurance and did virtually nothing to help me find other coverage to replace it. After all that time, I expected to have some personal consideration. I have left the company."
2007-06-29 19:05:09 EST

"After 13 years of homeowners coverage with this company I suffered a fire loss. Not only did they attempt to suggest it was intentional but they also took a year to settle. They repeatedly ignored my pleas for expediency and my queries for status of my claim. After several incompetent/unscrupulous adjusters (turnover rate is ridiculous!) and numerous disregarded complaints they finally relented because their hired gun attorney could find no basis to deny the claim!! But I have to admit anyone fooled by the tremendous publicity blitz will unknowingly patronize them. It's only after I began sharing my complaints that i discovered how badly they treat their current customers. Buyer beware - investigate."
2007-06-29 19:21:45 EST

"One claim I had. All parties involved with AllState were not helpful at all. I have not recieved an apoligy for the nonstop phone calls or leg work I personally have had to deal with. Including the unprofessionalism of the claim adjustors. Oh and as for their new ads. TOTAL LIE!!!!!!!"
2007-06-29 23:18:13 EST

"They don't deliver what they promise"
2007-07-02 14:10:21 EST

"Have been hit head on and rear ended. I was not at fault for either wreck. Allstate made me do ALL the legwork. I repeatedly asked my agent to put rental coverage back on my policy when I found he had removed it before the first wreck and I had to pay out of pocket for a rental car. After the second wreck, Allstate claims says he never did it. And my agent is my brother in law!!!! Looking for a new company that understands the definition of service."
2007-07-02 16:34:19 EST

"2 homeowner claims for smoke and h20 damage very well done 3 auto claims over 15 years 2 handled well last one took 6 weeks to make a discision about totaling the car. they really dragged their feet on that one. Up until then I was ok with paying more than other insurance companies, but now I am looking at other companies."
2007-07-02 23:06:05 EST

"All State Canceled my insurance after 21 years with the home owners policy."
2007-07-04 10:58:12 EST

"Had a car broken into with a broken rear passenger window, during rain season. Took them 3 weeks to schedule insurance assessor, and then the repair shops they recommended botched installation twice... ended up without a window for 6weeks (duct tape and tarp does not keep driving rain out!). In the end I had to insist on taking the car to a different facility to get it fixed quickly. they paid for the damage, but being forced to drive around without a window in a rain season for 6 weeks is too long to settle a claim and repair. All effort to escalate to get quicker settlement/repair failed. Complaint letters and calls went undocumented (no record of me complaining), and the last representative's response to all the delay was, "huh. wonder why it's taking so long?". Changed carrier immediately when I got a new car. Will not subject my new car to this kind of delay if it is damaged!"
2007-07-05 19:23:02 EST

"Alstate is not taking on new customers in the state of CT so I am looking for a company that looks out for its customers. "
2007-07-18 00:44:02 EST

"Newly married and with Allstate less than two years a hailstorm came through our neighborhood, allstate treatment was above and beyond cutting me check at my dining room table for the full amount of a roof + extras!!! When my truck was broken into they compensated nicely with little to no resistance, a few years later I nearly totaled my vehicle - after explaining to them I wanted it totaled and did not want my truck back after the damage that was sustained they immediately tried very hard to work with me and were able to total it for full market value(I did the research, but did not need the proof of value) all of this was accomplished with out my agent getting involved in any way. I am very happy with Allstate and convinced that if I need them again I will be happy with my choice of insurance companies once again. I am in good hands with Allstate!"
2007-07-16 21:42:26 EST

"Increasing prices yearly"
2007-07-17 10:33:37 EST

"Don't believe Allstate's ads. "You're in Good Hands" is totally untrue. They aren't fair. "
2007-07-19 10:46:33 EST

"after the adjuster viewed the damage to my car, he gave a repair parts list and total cost which was 1512.04. After the car was repaired, he changed his mind. Allstate's check was for 1189. We were stuck paying the balance to the repair shop. Worst business practices and work ethics of any insurance company ever dealt with. P.S. The claims staff never returned our phone calls and avoided us like the plague."
2007-07-19 14:10:53 EST

"Allstate will raise the rates of long term loyal customers to offset loses from high risk polices(hurricanes,floods,fires,etc.)at the same time cancelling those polices. Very unfair way to treat their good customers!!!"
2007-07-20 22:39:24 EST

"slowness, adjustor has no clue on what to do , so many contardicting statments from the different people in one office "
2007-07-25 09:24:45 EST

"They refuse claims for improper reasons."
2007-07-26 15:53:18 EST

"They are expensive, and keep raising my insurance rates every 6 months for no reason. I already have 3 quotes for half the amount they are charging. Obviously, they either don't want to be doing business in Florida or they don't want me for a customer. Either way, they are out of my life in 2 more weeks."
2007-07-28 13:36:15 EST

"Very unpleasant customer service. I was rear-ended while stopped at a light by someone talking on a cell phone. Both of us were insured by Allstate. I had a witness. Allstate reps have filed the claim on my policy AND hers in spite of my stating repeatedly that this was not to be filed on my policy. They have repeatedly refused to take this off of my policy. My attorney says they are "double-dipping" on the deductibles. All I get from Allstate is "unfortunately" we can't go back and take this off your policy. From the first call I said clearly and unmistakably that the claim was NOT to go on my policy. Yes, this company is unethical -- deliberately so. My situation is a bit like a physician doing a procedure not authorized by the patient. In court, that would be called 'battery.' I am certainly being battered by Allstate. Next week I will be changing insurers."
2007-07-29 09:41:15 EST

"It seems quite high in price."
2007-08-03 16:16:45 EST

"We had home, auto and boat insurance with Allstate forabout 25 years and after a minor accident our auto premiums went sky high. I called AARP to check on their cost and imagine my surprise when I found out that one year of auto premiums was just a tiny bit over six months of the cost with Allstate. My brother had told me that AARP would be cheaper but geez...that much less for the exact same coverage? Give Me A Break!"
2007-08-03 20:54:29 EST

"never really get straight answers to questions"
2007-08-04 12:24:59 EST

"“You’re in good hands with Allstate” Greatest insurance company in the world. They are always very timely cashing my checks. Only bad thing about Allstate, never make a claim with them because those same good hands will flip you the bird.20 year customer with only one home owners claim. I am not sure if all the other insurance companies suck as bad as Allstate, but if you’re going to have discounted service you might as well use a discounted company"
2007-08-08 09:17:38 EST

"I had Allstate insurance for years. I had one claim paid out for theft; my reimbursement was far less than coverage I was paying for. Twice I've been advised to not file a claim; "your rates may go up", "your insurance might get canceled", etc. I never did file the claims due to those response, and so paid for the repairs out of my own pocket. I've since switched to another insurance company, and I'm saving over $1300 per year for auto, homeowners, umbrella policy, and a tiny vacation home. The larger companies seem to have their fees very comparable to each other, I'm sure that's deliberate. I found a company, (starts with an A), that I wasn't too familiar with, until one person told me about them. They went on and on how great they are. I've switched, and I have to agree. The savings are significant, their customer service is excellent; so far, I'm impressed. I can't recommend the 'big name' insurance companies. I feel they take advantage of people and continually practice "comparative negligence", a practice that shifts blame so they don't have to pay as much. It infuriates me! People have options, but it takes time and energy to muddle through it all."
2007-08-08 11:51:40 EST

"For no reason other than a minor blemish showing up on my credit report, they increased my already high premium by almost 50%."
2007-08-09 11:38:33 EST

"Allstate is a horrible company. Whenever there is a personal injury claim involved, you can count on an offer that is less than the medical bills!!! Its adjusters and attorneys come up with the most ridiculous arguments to justify lowball offers. I just recently switched to Progressive auto insurance and will save over $1,000 per year. I also switched my homeowners to another insurer and will save about $800 per year."
2007-08-14 14:55:26 EST

"Very helpful in settling and paying claims. Very, very quick in initiating a large premium charge to recover their payout!"
2007-08-15 18:29:08 EST

"I had no problem with filing the claim and them paying it. It was only afterwards and my insurance more than doubled! "
2007-08-17 15:45:36 EST

"Check on your Med-Pay.Anything they pay out on it they take back in your settlement no matter how much extra you paid for it."
2007-08-20 14:00:39 EST

"Saved over $1000.00 per year by switching my auto insurance from Georgia farm bureau to Allstate. Allstate's home owners policy was slightly higher than Farm bureau but the huge savings on the auto policies more than made up for it. I definatly recommend Allstate insurance products."
2007-08-26 01:58:11 EST

"Home insurance premium increases by $40-50 every renewal even without claim. Auto insurance looks reasonable but double check coverage, you can get better coverage with same price. Had to file a claim twice, very unsatisfied, had to do a lot of follow-up otherwise allstate just sits on it (both times we're not at fault). They don't seem interested to collect damages."
2007-08-28 01:49:53 EST

"Dealing with this company has been the absolute worst experience of my life!"
2007-08-28 22:36:08 EST

"Been with All State for 6 years, (auto, home, umbrella, recreational vehicles, boat policies). When my renewal for the umbrella policy came up the rate increased 45%! Called and they said is was a computer error. I then looked into all my policies and found many errors!!! Costing me hundreds of dollars. I am shopping for a new carrier."
2007-09-07 21:06:52 EST

"EXCELLENT !!! PHENOMENAL TREATMENT ! WE WILL DEFINITELY STAY WITH ALLSTATE , dated , Sept . 9, 2007"
2007-09-09 10:11:57 EST

"We have 6 policies with allstate. Turned in one claim, full coverage of a boat that sank, and they covered only the fire department rescue. They are EXPERT in finding excuses not to provide the insurance you paid for. We are shopping for another insurance company now, and of couse there is no more boat."
2007-09-12 13:35:47 EST

"I have had allstate as my insurance carrier for 12 years. It has been until the last 2yrs that I have found the need to run. I have never filed a claim - ever. No tickets of any kind. Yet magically for the past 2 yrs Allstate has found some *$#? reason to increase my premiums. The reason that they gave me this year - my car is over 7years old. That's right my seriously depreciated vehicle will now cost more to insure according to allstate. What planet are these people from? How stupid do they think I am? I will be carrier shopping before the next payment is due."
2007-09-13 14:56:38 EST

"I have had home owners and auto insurance for three vehicles with Allstate for over 20 years. I have been checking around and found the same coverage, or better, for one half the amount I am paying Allstate. When I called my agent to ask for an explanation I was told that "I only work here, I just put the numbers into the computer". I am cancelling my coverage with them. I'm only sorry I did not do it 20 years ago."
2007-09-14 16:16:19 EST

"I have mixed feelings about Allstate. Their local agent has little influence with the company to help us. We have been with them for several years and receive no benefit for this loyalty. Their rates have been going up. Claims for minor things such as windshield replacement have resulted in rates going-up. Our rates are comparatively high versus other companies."
2007-09-18 14:37:48 EST

"My agent at Allstate has been wonderful. Any claim that we have had, has been settled very quickly. We have tried other companies but Allstate has been the easiest and friendliest to work with. "
2007-09-17 12:26:37 EST

"took 4 months to get the car fixed by Allstate's body shop. Repairs totaled more than what I paid for car, but body shop inflated the price of my car so it wasn't at 80%. Repair job was terrible, had to send car back 3 times, and just gave up. repeated phone calls to a claims lines with no call backs. adjuster never called me despite repeated requests and finally when he did, was incredibly rude, hostile. I stayed with them for my agent, but they are expensive and handle claims poorly, so will be leaving. Also, won't give discount for teen's driver ed couse - you have to buy Allstate's CD version to get the discount."
2007-09-18 20:25:05 EST

"During Hurricane Isabel in 2003,we had damage to our fence, yard, and roof, and siding. Allstate was very prompt in coming out to access the damage. I wish we were given more to cover the cost of the repairs. The insurance check did not pay for everything. We had to come out of pocket and split cost with a neighbor for fence repair. But I guess most home insurance policies are like this. "
2007-09-19 15:30:01 EST

"been with Allstate for nearly 20 years - auto insurnace went up $1000 yr because of two trafic tickets - no accidents. Also Homeownerws fees are going up eveey 3 months for past 3 years for no reason. never made a claim on homeowners. Looks like allstate is only looking to force me out of my policy - probably because they want out of Calif.( homeowners ) Look around now if you have a policy with them. "
2007-09-20 18:46:31 EST

"this is a terrible auto insurance company i ever had."
2007-09-27 15:36:42 EST

"very easy to get in touch with. very helpful"
2007-10-04 18:18:22 EST

"I think the price increases are too high. When I had a claim (storm damage) they were very good to deal with though."
2007-10-05 15:51:29 EST

"They are quicker to pay a claim for a damaged tree than they are to pay a claim for a damaged 6yr old child."
2007-10-05 16:14:33 EST

"The claim department are unethical and I do not want to deal with them ever again."
2007-10-08 03:15:42 EST

"I have medical payment option and after the accident I I've been involved I filled a claim for the two bills ( one from the hospital and second for the emergency services ). It took Allstate more then two months to pay those bills. I had sent them all of the information along with the original statements from the medical institutions and contact information and still after six-seven weeks they were telling me they didn't have it. I had to call many times and had to speak with different departments and different people every time. The representatives assigned to the case were always out of reach though they had those funny messages promising to return your call by the end of the day. Finally I put them on the conference call with the medical institution, which faxed them statement ( though like I mentioned before I personally faxed it and mailed it ). After that about three weeks passed before they issued a check.. So is it reasonable and fair, what then you pay them $1000 a year and can not have your claim being promptly managed and satisfied? After very unpleasant experience I've changed an insurance company right away. Good luck."
2007-10-09 10:15:18 EST

"I have medical payment option and after the accident I I've been involved I filled a claim for the two bills ( one from the hospital and second for the emergency services ). It took Allstate more then two months to pay those bills. I had sent them all of the information along with the original statements from the medical institutions and contact information and still after six-seven weeks they were telling me they didn't have it. I had to call many times and had to speak with different departments and different people every time. The representatives assigned to the case were always out of reach though they had those funny messages promising to return your call by the end of the day. Finally I put them on the conference call with the medical institution, which faxed them statement ( though like I mentioned before I personally faxed it and mailed it ). After that about three weeks passed before they issued a check.. So is it reasonable and fair, what then you pay them $1000 a year and can not have your claim being promptly managed and satisfied? After very unpleasant experience I've changed an insurance company right away. Good luck."
2007-10-09 10:27:34 EST

"Extremely disgusted with service. Once a customer for over 15 years without a claim, but after first claim was made I was screwed. I was absolutely not at fault with minor injuries and damage and my vehicle was left damaged, and med bills unpaid. Allstate Absolutely Sucks. I am not alone as I find."
2007-10-15 16:54:22 EST

"My entire house was destroyed by a water heater explosion (located in attic). I have been working with adjuster to get enough money to rebuild and now 12 months later and 4 evaluations, I still only have 75% of the money required. Allstate has ignored all of my estimates from local contractors, saying "their" contractor will do it for less. When I let "their" contractor start the gutting of the house, he never provided me a budget, so I stopped him after the gutting. Turns out when I got his bill (4 months later), he was 120% over the budget Allstate alloted for the demolition. I now have to sue them in court for unfair claims practice, breach of contract, and bad faith. I've been out of my house for 12 months. My first payment for structure damage from them was almost 7 months after the initial loss. I will never do business with them again! EVER! The "Good Hands" people only have their hands out when they want the Premium paid!"
2007-10-29 21:01:29 EST

"I have been an allstate customer for over 20 years and was just given a non-renewel letter. I was shocked. I would not suggest allstate to anyone. My insurance was for all my property home,and cars. I can't believe the extremely poor goodwill and loyality they have with me as a customer. anyway hope this helps for future decesion making on going with a firm that does not care about the customer."
2007-10-30 10:18:20 EST

"Had a claim from a fire on a horse trailer. The horse trailer did not have any coverage for such an incident. However, all the contents were covered under my homeowners content with std. deductible. Allstate worked with us and paid the claim on the contents, no hassles, very easy to work with. Interestingly had the horse trailer been next to my house it would have been covered."
2007-11-01 16:07:08 EST

"Allstates adjuster did send people out to our house to get rid of moisture for 11 days, during which time mold developed, they don't cover. Just about the only thing they do cover is LAVA damage and damage from a NUCLEAR MELTDOWN. I will NOT be renewing"
2007-11-05 16:36:04 EST

"On Sept 30, 2007, I was involved in an auto accident that was not my fault. The person who struck me ran a Red Light, hit me and knock me into a pickup truck. The impact was violent my auto and the pickup were totalled. The person who struck me had GEICO insurance and they were underinsured! There was not enough money to provide a rental or the pay for the towing of my auto and storage on the tow lot. My car sat there for 20 days, I only found out after calling GEICO I would have to pay for towing and storage fees and dispose of my car myself. I called my insurance company ALLSTATE who told me that since I didn"t have renters insurance I could not get a rental car and since I didn't have underinsured motorist there was nothing they could do for me. I have been with ALLSTATE for 21 years and for the past 10 years I have had 2 vehicles insured through them. I have uninsured motorist and I assumed that this would include underinsured motorist, but I was told it didn't. I pay approximately $35.00 a month for uninsured motorist and I found out that underinsured motorist is just $4.00 a month more. So why would I deny myself this insurance? I am still in this upside down situation. GEICO isn't any better I have now thousnds of dollars in the hold thanks to this underinsured motorist. GEICO has made me an unacceptable offer for property damages to my vehicle. I don't like GEICO nor do I like ALLSTATE who let me down when I needed help what good is car insurance when you"re not at fault? "
2007-11-07 15:46:30 EST

"I've been a client for 5 years. Filed only 2 claims, they where at the same time and received red carpet service."
2007-11-08 00:34:58 EST

"Its a shame that anyone has insurance through Erie. They are a joke and their cheap rates reflect their cheap service and denial of claims."
2007-11-08 14:46:44 EST

"Too expensive."
2007-11-08 18:41:53 EST

"My new car was rear-ended by an Allstate policy holder. I was absolutely not at fault. Rather than pay a deductible with my insurance company, I went through Allstate to have my car repaired. What a nightmare! The claims reps did not return calls, and were rude and unprofessional. The adjuster low-balled the estimate, refusing to replace the bumper on my brand new 2007 vehicle. When the patchwork took three days longer than expected, he tried to make me pay for the rental car I was issued during the repair. He told me that 8 days was unreasonable for the repairwork and that Allstate is only obligated to pay for a reasonable repair time (which he said was 5 days). It took inordinate effort on my part-- including contacting Allstate's corporate office--to reach someone who treated me with professionalism and respect. Even though the corporate office ultimately authorized payment for the rental, overall it was an unpleasant and painfully protracted ordeal and one of the worst customer service experiences I've had in my entire life. "
2007-11-09 20:08:55 EST

"I was with them for 7 years, no accidents. Then I dented my neighbors fender- $1250-- and my premium increased by 53%. I talked with the agent and he really didn't care. He was fine with losing my business. I had both home and car insurence."
2007-11-11 23:16:55 EST

"I bought life insurance through Allstate with Lincoln Benefit Life (the two companies are associated). I signed up for a term life policy 4 years ago with Lincoln Benefit that was supposed to be switched to a "whole life" policy after the first year. The way it was explained to me (because I didn't even want to sign up for the term because it was too expensive - $1200) was that after the first year I could switch to the whole life policy which cost $5000 and get a credit for the $1200 for the first year which is what I did. The insurance broker faxed me over the pages on a rush basis after the first year to switch the policy and I faxed them back to her the same day. What I believe was the terms and conditions page had been recopied so many times that you can't even read it. A few weeks later the policy book was delivered to me by the agent. The way she had described the policy was that my money would only grow so according to what she told me I should have $15000 plus interest. What I have now is nothing. I in theory have $12000 because they deduct "costs" and "expenses" - none of which she told me when she was selling me the policy. She told me the reason is because when she was explaining the policy to me her laptop computer wouldn't allow her to show me the costs and expenses. Another feature she failed to tell me about is that I have to be in the policy for 20 years! If I pull out in advance I forfeit $14300. When I received my last statement I didn't understand the costs and expenses and called up Lincoln Benefit to find out what was going on and I found out then for the first time that Lincoln Benefit (my insurance company) no longer sells whole life policies and I had been signed up for an "adjustable flexible" policy. I explained that I had never even heard my insurance broker utter those words and that she had only referred to the policy as a whole life policy. My agent had never told me about costs and expenses and never explained the $14300 default fee if I pulled out before 20 years. She did a bait and switch on me. Lincon's complaint department did an investigation and have said everything is on the up and up and I have no recourse. I was totally lied to and relied on everything she told me about this policy. I was never informed AT ALL about the $14,300 default fee or about the costs and expenses - she simply described my money growing each and every year so by now I would have the $150000 I've put in plus around 5% interest. Lincoln agreed to give me back $5000 if I terminated my policy. However, they kept my remaining $10,000. DON'T DO BUSINESS WITH THIS COMPANY IF YOU WISH TO KEEP YOUR MONEY. I've tried everything I can do to get my money back but it appears I would have to sue them and I just don't know what my chances would be. I work with a law firm and even the lawyers here told me they're unable to understand my policy in full. I depended on Lincoln to explain to me what I was buying and by leaving out vital details I was in fact lied to. A partner at my firm (a very intelligent attorney) told me that even he had been the victim of a similar policy so it can't be just me. I honestly don't know how they can get away with this but it appears they can. I work 13 hours a day as a secretary to support my family and the $10,000 they ended up keeping was two years of my bonuses. This was money I thought I could use in the event of an emergency and now it is all gone. "
2007-11-26 10:17:30 EST

"I had the policies over 10years, but when I had claim for my house caused by fired and storm. I was terrible experience with ALLSTATE. As of today I am still dealing with them for my fired claim."
2007-11-27 15:29:04 EST

"Allstate has a great product. However, I am not yet sure if Allstate understands the term "customer service" or "loyalty." Rates continuosly increase. Claims are questioned. Company is always right. Wait a minute, I thought the saying was "the customer is always right.""
2007-11-29 17:12:28 EST

"Want Help You at all . Just want your money."
2007-12-04 19:54:45 EST

"I had to sue them to pay a $3,300 claim when another Allstate driver rear-ended my car and have since canceled all my policies with them (3 vehicles and homeowners on 2 homes) I had been with them for over 6 years and paid close to $2,800/year. Pretty stupid on their part if you ask me. "
2007-12-06 16:21:05 EST

"Well visiting Boston for a few months my 03 maxima had an attempted theft of the headlights. Well 2 months later my car is still in the shop and Allstate can't seem to get the claim process done. First they wanted the body shop to take pics and send to them, then after 1 week they decide to send out an appraiser. Well still no car and no check. The claims rep avoids my calls and doesn't call me back. Stay away from Allstate. They employ idiots....."
2007-12-11 18:55:10 EST

"My agent is quite happy collecting my money but not very helpful friendly when I need advice or assistance."
2007-12-16 18:20:15 EST

"Allstate will low ball your Homeowners claim & do everything to wear you out - so you give up and take what little they offer you."
2007-12-25 03:45:26 EST

"raised rates every year even though no claims, basically a money pit."
2007-12-28 13:53:55 EST

"When I purchased renters insurance from Allstate I inquired as to whether my finance's property would be covered under the policy and was told that it would be...jump forward a year and a half later after my fiance was robbed and they tell us that no, he's not my relative (though at this point he's my husband) he's not covered. "
2008-01-11 22:43:01 EST

"Will do anything to get out of paying a legitmate claim."
2008-01-04 19:15:01 EST

"no claims - premium went up 16% with no explaination other that "renewal cycle". Tried to get them to quote homeowners insurance and they sent a man around but I never got a price."
2008-01-06 09:36:39 EST

"allstate have very friendly workers.they take time with customers and make you feel comfortable "
2008-01-07 10:06:23 EST

"Allstate low balled the entire settlement which caused great delay in getting things fixed and a time suck on my part. "
2008-01-08 15:00:09 EST

"Every year , it's something. Rate increases especially for not ever filing a claim. What a rip-off."
2008-01-14 08:29:30 EST

"I purchased renters insurance in 2006 from Allstate, at the time of purchase I asked the agent I spoke with on the phone if my live-in boyfriend and his possessions would be covered under this policy and was told that yes he would. When we received the policy in the mail both my boyfriend and I looked over the policy and everything seemed to be in order. Fast forward a year and a half later, my boyfriend gets robbed at gunpoint, and Allstate won't cover the claim because his name is not listed on the policy. Not only did I feel that we were shafted, but after speaking with 3 different Allstate agents each of them told me something different, one person said he was covered, another said even my husband wouldn't be covered unless I added his name to the policy, and a third said my husband would be covered under the policy, named or not. I see no reason why Allstate can't provide clear, honest information to customers and why each agent basically had a different story in regards to my policy and claim. "
2008-01-14 13:05:57 EST

"Can't really judge them because I didn't have any incidents come across during that time. Price is the only thing I could judge them on. They are very expensive even with having all the discounts."
2008-01-16 20:24:22 EST

"Not sure why everyone has such problems. I have nothing but good experiences."
2008-01-17 11:42:07 EST

"Allstate is horrorible!"
2008-01-21 17:51:18 EST

"Our agent is terrific, but the company totally gave us the run-around on paying what they legally owed us on a homeowner's claim. We had to hire a public adjuster to get the claim processed. A total nightmare, hours and hours of time spent, and we had to pay the adjuster 20% of what little the insurance company did finally pay. I'll be shopping my insurance elsewhere. We were told that Liberty Mutual has good homeowner's."
2008-01-25 10:47:14 EST

"get a good hometown agent"
2008-01-26 11:43:17 EST

"Prices are getting extremely high on auto and home. We have had no claims in 17 years. There is someone covering for our insurance agent and he seems very sneaky and wanted to pull our credit and couldnt tell me why."
2008-01-27 11:02:22 EST

"Allstate keeps increasing rate without any claims. And it is expensive! The service is very bad. The renewal notice clearly says if you don't pay the new policy before the end of current policy, that means you deny the offer or new policy and your coverage will terminate at the end of current policy. That's a lie! They will charge you an extra month if you do nothing and you have to call many times and fax various documents (e.g., your new policy with other company) to get it settled. Be aware of this company when you have to deal with them! I personally don't trust them."
2008-01-30 00:25:34 EST

"nasty company. Increasing premium every time with out any reason"
2008-01-30 06:15:22 EST

"Fraud. Will find any reason to not completely fix your damaged property. Your claim will not be satisfied. After a storm they sent out roofers who patched up my roof before the adjuster arrived. They then claimed they never touched anything and only put down a tarp. Right!!"
2008-02-13 20:31:23 EST

"My homeowners insurance policy was canceled due to a retaining wall on my neighbor's property not having a railing or fence. They were not willing to reinstate the policy after several calls and land surveyor's drawings."
2008-02-06 00:04:02 EST

"Another Allstate policyholder rear-ended our car, causing the trunk to stay half open. We filed the claim against other driver, after 7 days, and after talking to 11 different Allstate representatives at 1-866-xxx-xxxx, we still did not get assigned an adjuster, neither did we get contacted with the information how to start the process. Whatever information we left with the previous allstate representative, the next one has no idea. Faxed the police report twice, they still did not take any action. It is pathetic to pay so much money and receive a miserable treatment when we need allstate. Oh, did I mention, we have to do all the legwork, 'cause our agent is nowhere to be found. After this claim is settled, we ARE leaving this #?# insurance company for good. "
2008-02-06 00:11:11 EST

"I have car insurance with Allstate and have been attempting to get life insurance. I have had car insurance for about 10 years and have had to make 1 claim during this time (about 7 years ago). It was handled OK, not great. However, my attempts to get life insurance have been unbelievably frustrating. It has taken well over a month of going back and forth, unanswered phone calls, conflicting information, wrong quotes and every kind of frustration you can imagine. Clearly, the agents who deal with life insurance are particularly incompetent and slow...."
2008-02-07 11:46:46 EST

"Warning. Watch out for roof damage claims aganist Allstate, don't believe what they say, they only reimburse a portion of the cost. They estimate the damage and repair only the damaged part leaving a two toned roof that lowers the value of the home. Have not been able to find a contractor that will perform the work for even the purposed settlement cost. "
2008-02-08 07:28:24 EST

"Allstate Homeowners for 15 years and file one claim for wind and hail damage. It cost $8000 to put on new shingles, Allstate pays $3000. I believe in advertising whether good or bad. Wish we had this site 15 years ago it would have influenced which company to go with. you don't know how good a company is until you file a claim. Run from this company and don't look back, you will not get satisfaction with the settlement unless you plan to sue. "
2008-02-08 07:49:50 EST

"I have had ALLSTATE for the last 4 years but have seen an increase in all of my 6-month policies for the last 2 or 3 years. It's was only in the first year that they kept my rates the same. I'm fed up. I have filed no claims in these years, had no accidents, and received no driving tickets. My car is a 1995 Ford and should be getting cheaper by the year to insure. I'm almost 40-years-old which means my rates should be going down as well. ALLSTATE has offered no real explanation to me for these rate increases; they just say that rates are going up for everyone. That's not an explanation. I want a real reason and not some B*&^ S*&^ reason. I will be doing my rate shopping this time around. "
2008-02-11 22:41:33 EST

"Allstate refuses to pay out on policy after I had a fire in my garage destoying everything. Allstate says the lost my policy"
2008-02-15 13:57:49 EST

"allstate has been very slow alot of run-a-round the adjusters have taken over two months on a flood damage to my home and still don't have a figure,and its only 760 sq. feet! very unprofessional."
2008-03-04 13:22:37 EST

"Filed claim for simple traffic accident that was their clients fault according to police report filed. Had to supply them with this report,faxed it twice before they got it. They had the wrong address for the adjuster to go to. Had to make almost all of the contact and got the runaround from everyone. They didn't even know adjuster had been to see us. Has been over two weeks and we finally rented a car that they say they may not pay for. Adjusters rates for repair work was $42 an hour. Our garage charges $75. Insurance claimed they were unreasonably high. Called others and they were even higher. Feel they are dragging thier feet on this claim that should be very simple to resolve. Would never insure with this company.. "
2008-03-05 13:32:13 EST

"Had Allstate for about 20 years. Dropped them for Amica after bodily injury claim that was filed on the other party's policy. They drug their feet, didn't want to pay lost wages, and their computer system doesn't consider things like loss of consortium due to the severe injuries. Total of 12 weeks out of work for self and spouse (to care for me), so this wasn't a soft tissue injury. And trust me, they don't give a flip how long you were their customer."
2008-03-05 15:07:01 EST

"I decided to go with another insurance company because Allstate was raising my rates to the extreme. When asked why, no one gave me an answer. So I started shopping around and found a better company. I've been trying for 2 months to get my policy cancelled through Allstate. It's like they have hired monkeys that can't do anything. Neither the local office and/or corporate can give us a straight answer on why my policy has not been cancelled."
2008-03-05 17:06:50 EST

"Allstate commercial business owners policy insured for over 7 yrs with one wind damage claim for 2300, which they used to drop coverage because I'm in a flood/wind prone area. Although, the last flood was in 1963. Allstate only wants to insure areas with very little or no risk."
2008-03-10 11:36:36 EST

"So we wanted to remove our teenage daughter from our auto policy because she will no longer be driving our vehicles. Here is the quote of what I was told: "I was informed by underwriting that "HER NAME" can not be taken off the auto policy because she still has a valid license and she resided in your household and we are still liable for her if she does happen to drive." This is absolutely ridicules. By this policy if my elderly mother moves in with us and still has a valid drivers license then we'll need to add her to our policy just in case she decides to take a joy ride. I would like them to explain to me how they would be responsible for a claim if she drives one of our cars? The law may make them pay but they'd surely sue us until we could only afford to live in a box. I'll be switching this week. The reviews here show that Amica is pretty good. "
2008-03-12 18:52:12 EST

"good co"
2008-03-13 12:22:51 EST

"My truck is going on 10 yr.s old, I have never had an accident or filed a claim for any reason, no tickets. They claim they are giving me all these good driver discounts and yet they continue to raise my rates. This last time is was raised $65.00, (6 mo.) They told me it was because the State of Alaska approved it with a bill they passed. I contacted the Div. of Insurance and the Legislative Ofc. and no such bill was passed. The Division of Insurance sent me a complaint form which I have completed, and I have since found out that Allstate has several complaints against them. "
2008-03-14 02:13:43 EST

"Storm Damage, tree fell on our house, Allstate will now pay our lowest bidders price to repair home. They play the low ball game well. "
2008-03-18 15:18:18 EST

"I Love my Accident Forgiveness and Deductible rewards!! $100 dollars a year for not having an accident!!What a great deal. I crashed my new car about 6 months ago. I did not even pay a deductible and my car was replaced!! Best of all my rate did not go UP!! I can really feel the good hands of allstate leading me through lifes little issues!!!"
2008-03-26 16:03:21 EST

"The promblem that I have is that the agent that was given to me after the one I had retired. I have never spoken to him He does not call or when I call in he is never there or to busy to talk to me."
2008-03-19 15:16:07 EST

" As an Allstate policy holder for many years (30+ years auto, and 15+ years home), I recently filed my first-ever homeowner's claim for wind damage in an area Allstate internally designated as catastrophic due to widespread damages. Initial claim was incomplete in my opinion, subsequent claim was literally LOST after submitted online. Handled very very poorly. I'm shopping rates now and plan to change."
2008-03-20 13:45:59 EST

"I filed a claim for my truck. I met with the Adjuster the next day and received a check in the mail 2 days later. The actual cost of repair was about $275 more than the check I received and Allstate paid the body shop directly with no problems. I was completely satisfied with the claim process and the Allstate personnel were friendly and competent "
2008-03-20 22:28:00 EST

"When some of my tools were stolen out of the garage, the nice lady I had always dealt with at Allstate was nowhere to be found. Instead, I was passed around to a variety of claims agents who repeatedly lied to me, demanded ever increasing amounts of information, went on vacation causing me to have to start the process over again, and basically stalled until I finally gave up. I hated to give them the result they were so clearly after, but it just became too much."
2008-03-25 20:30:57 EST

"Hail storm in 2007 was severe. Most neighbors got new roofs. I was hesitant to file since I had read about the Insurance CASE file. But after having three roofers look at the roof, who said I had significant damage, I filed a claim for hail damage. Allstate sent an inspector that did a cursory walk over my roof, took a few pictures and declared I had no hail damage. I called one of the roofers over. He showed her the damage. She was in denial - a training that Allstate had given her. The roofer told me that this inspector had never seen hail damage to roofs since his first meeting with her - several years earlier. He took about 50 pictures of my damage which I used as an appeal. Allstate's claims department is the worst I've ever dealt with. I asked for another look by another inspector. Allstate refused. I took it as high as I could within Allstate, then to the Alabama Insurance Commission, and to the Better Business Bureau. All contacts sided with Allstate. The Alabama Commission has no "teeth." They said I could hire a roofing engineer (about $1000), and a laywer, and take ALlstate to court. But the costs could be as much as a new roof (out of my pocket) if the court sides with Allstate. Now that it is time to renew my policy, I learned some painful experiences about the CASE file. Other companies use my claim, even though it was not honored, to determine my premium. And some companes want to send an inspector to examine my roof for damage ( during the first 60 days of coverage). If any is found, they want me to replace my roof if the coverrage is to continue - or be dropped. The insurance industry needs more oversight."
2008-03-26 12:05:03 EST

"I was rear ended and put in a claim in order to expedite my repair. Over 8 months have passed and I haven't gotten my deductible back. I got several calls over the 8 month asking for the same information over an over again (description of accident etc.) They closed the claim without notifying me."
2008-03-28 13:32:11 EST

"Homeowmers insurance rate doubled without notice. The only notice I received was through my escrow account notifing me that I need to pay 2000 dollars for a shortage."
2008-04-09 18:37:49 EST

"i have been a allstate customer for 35 years but NO MORE "
2008-03-30 02:00:04 EST

"My daughter backed into my truck in my driveway. Allstate wanted to issue two claims with two deductibles. I had three vehicles and my house with them covered they denied a single claim and gave me only the repair on the little car. I am through with this company forever. You are penalized for having more than one vehicle insured with this company. I have already filed with the State Department of Insurance for a resoulution. "
2008-04-02 12:50:55 EST

"After many homes in our subdivision were repaired and covered for hail damage by their insurance companies, we had a company look at our siding and roof. The employee stated that there was definitely hail damage, but said that Allstate is one of the worst for getting claims approved. Not only were we denied both the roof and siding (they claimed it was old damage), we received a letter saying that an inspector came and deemed our roof unsafe and we had 2 months to get it repaired or they were going to drop us. We are now changing companies. Good bye and good ridance AllState."
2008-04-02 23:08:49 EST

"Had a claim recently and they have been 0 help."
2008-04-11 17:54:05 EST

"with allstate for 35 years. made my first claim for minor house damage. received very bad customer service and no information. I had to always make calls to follow up."
2008-04-06 00:29:18 EST

"When I file a claim , they did not inspected and denied righ way "
2008-04-08 17:12:59 EST

"Serious House Fire in Northern Virginia 1. Used shady company to store clothing; numerous items “disappeared” 2. Their $50,000 settlement check for home repairs bounced. I kid you not. The Allstate rep who signed it cancelled it so that the first time we deposited it the check bounced. "
2008-04-10 19:21:29 EST

"It seems the policy of this company is to encourage you to buy more insurance and at the same time discourage you from making claims by threatening non-renewal or increased rates."
2008-04-11 22:26:35 EST

"Allstate would not pay to repair my Corvette at the repair facility of my choice. The claims rep offered less than half of the repair cost. When I called to a discuss with managment I was told that they only pay so much for repair work no matter what kind of car you drive. They did not care that it costs twice as much to insure my car, and that had no bearing on repair cost estimates. I am extremely dissatisfied with Allstate Ins, I am currently seeking legal advice on how to recover my losses."
2008-04-12 17:10:43 EST

"LOOK ELSEWHERE TO INSURE YOUR HOME, AUTO, ETC!!! This company will take your money only. I had a legitimate claim for leakage from my roof damaging the tiles in my bath and leading to the ceiling in my other bath and down to my kitchen ceiling. An Allstate adjuster took a 5 minute look.. and said I didn't keep upkeep on my grout. HA! HA! The grout was soft because of the LEAK!!! They will always find an excuse. I heard from a public adjuster that 90% of their claims are pending in litigation!!! GET RID OF ALLSTATE INSURANCE WHILE YOU CAN!!!! BUYER BEWARE!!!!! "
2008-04-15 09:30:42 EST

"Very knowledgible company. Talks about protecting you instead of showing lizards and cavemen. Do you want the best or the cheapest company to protect you?"
2008-04-15 16:45:32 EST

"I have been an Allstate customer for 20 years with only 1 claim. Last year my teenage son backed into a wall and damaged my car. Allstate paid for the damage, but immediately raised my rates and then added a surchage to my policy. They have continually raised my rates every 6 months for the last 5 years. I thought their rates were probably a little high, but it wasn't until I started shopping around that I found out how high. Due to the good driving record of my two sons and myself, I was able to save over $1000 a year with another company. Also I don't believe my agent really was looking out for my best interest. After reading all the reviews of Allstate I'll probably move my homeowners insurance too."
2008-04-17 15:29:09 EST

"I've had both Allstate home and auto for many years, about 18. When I first got auto insurance, I checked around and their rates were pretty competitive and cheaper than State Farm (Geico was only a little bit cheaper)--that was in Wash DC. I moved to Maryland and just kept them but last year started comparing rates when I bought a new car, and realized my auto insurance was several hundred dollars a year more than other companies, so I dropped the auto. I might add, I had never once filed a claim with Allstate and am in a very low risk category. Their service was generally okay, but I only had dealings on minor issues, like billings, so have no idea about claims. Now I am checking around to compare my homeowners, and finding again that Allstate is rather expensive in comparison to other major insurers, for me. Again, I have never filed a claim with them in 18 years. So I expect I'll drop that, also. In short, I have no dealings with how they handle claims, but they don't seem to value good customers as I have been, and charge excessive premiums, which now I am realizing. I don't understand that business model -- drive away good customers who have never filed a claim and are low risk. I think previously they may have been competitive in DC (where some insurers won't even write auto policies as it is high risk) for auto, but isn't in Maryland for anything."
2008-04-18 14:08:26 EST

"21yr policy holder, home damaged by tornado 3/4/08--still pending if the damage to my home is covered, since it is a 100 yr old home, insured for total of 30yrs between myself and previous owner...Trying to deny coverage for damage-stating prior settlement and damage- has been inspected by 2 adjuster teams, an engineer, now going for round table discussion with engineers..not handling this claim in good faith, extreme emotional distress caused by the entire process....I have paid for the coverage from such disaters, now fighting for my home which has been condemned as structurally unsafe to live in...Allstate is trying to pay for roof & window damage and place me in a home which is unsafe! This is now 4/28/08 and still pending a 4th review for cause of damage! It is time to honor the contract between the insured and insurer and quit looking for ways to deny the claim!"
2008-04-28 21:17:20 EST

"We have had Allstate for years and the cost went up. We decided to change companies, and then I went back. Call me a gluten for punishment. They had dropped our rate but, now it has gone up $15.00 a month, for this 6 month period. The agent said because Allstate had incurred some expense, and passed it onto the cust., for some strange reason. Did not really get a good reason. I asked about the commercial that the fees went down with them and they is only for Silver Premium, or some very expensive featured policy insurance. We have decided to change insurance companies. We have had enough of the high cost, Insurance being our biggest expense, over all other bills. Now from $335.00 a month jumped to $350.00 monthly, for 3 vehicles, full coverage, 2006, 2003, 2001 are the yrs. of those. Stacked. 100,000/300,000, etc. We are getting older and the cost is going up. No more. Been surfing the web, and We are not going to take it anymore. "
2008-04-29 20:31:17 EST

"Don't like that you have to handle your claims and the agent is even involved enough to make an original call. This is an expectation I have but was never made aware of this when buying."
2008-05-01 01:32:01 EST

"Regarding two HomeOwners claims, was surprized by fast and fair claims service in contrast to what may have in the past been said to be less than satisfactory. "
2008-05-01 16:33:37 EST

"When in need of an inspection of hail damage to a roof Allstate recommended having their adjuster look at the damage who then said it was not bad and would not recommend repairs. I had three other roofers come out all said the roof needed to be replaced, including one of another insurance company. Another time Allstate failed me...I was struck in a parking lot. The other driver made a claim against me saying I had struck her. We both were insured by Allstate. After I provided my side of the story and she hers, they found in favor of her. Her car was terribly in need of repair before she struck me. She was able to have a whole new front end put on from a "tap" that she gave me while I was parked. It has been two years and they have charged my policy additional premiums when I was told my type of policy would allow an exception for such items. When I asked my local agent to intervene he told me I was one of thousands of clients and that wasn't his job. So, I shopped around and am now saving over $1000 per year in home and auto insurance by going with LIberty Mutual. NEVER use Allstate, you are never in good hands! "
2008-05-02 08:23:44 EST

"they are good in reimbursing money when the insured is at fault. they need to figure out ways to speed up process when a third party is at fault, specifically when multiple parties are involved. i had a multi car accident over more than 11 months ago, and the claim is not yet settled. I did get the car repaired for which they paid. However the deductible is not yet reimbursed and my record not corrected."
2008-05-03 18:56:09 EST

"I love Allstate. My aagent is great and meets with my family 1 to 2 times a year to go over our policies and make sure we are getting the best rates. And now with their accident forgiveness they are definitely the best insurance company around."
2008-05-05 01:18:43 EST

"The only bad things about Allstate auto insurance as far as I'm concerned is the price is a bit high and you get totally screwed over (rate-hike-wise) if you get a speeding ticket. Other than that, they've always been very easy to deal with and no problems with claims."
2008-05-13 14:31:46 EST

"I had a fender bender last winter, slid on ice into a parked car. I talked to Alllstate only once and it seemed to get things taken care of. My premiums stayed the same, and there weren't any issues. I'm not sure how they fare otherwise (i.e. homeowners etc..) I've had their car insurance for 13 years though, in 4 different states, several claims, and never any problems."
2008-05-13 15:14:34 EST

"I have attempted to add to my insurance plan for about 3 months now. My agent (or his office) commit to writing up a quote and call me back. I have not received a call back to date. I transferred my policies to another company today. I have better coverage for less money and so far better customer service!"
2008-05-14 16:08:29 EST

"We have always had a good relationship with this company. The people that we have dealt with are always friendly and efficient. When we did have a claim through them it was handled quickly and fairly. We have been with this company for over 15 years and their prices have been the best, even when we added our teenager to the policy. I would recommend this company to anyone looking for a great insurance company."
2008-05-16 18:06:35 EST

"For my auto ins. with Allstate, they say a cracked windshield is Not covered."
2008-05-22 12:55:22 EST

"Allstate agents are not customer advocates or even the first line of customer care. They only exist to take a commission from each check. Allstate uses the threat of policy cancellation to enforce petty rules and apparently as a marketing ploy. Disgusting, impersonal service."
2008-05-22 14:05:36 EST

"Our agent won't return calls, the lawyer Allstate provides for a RIDICULOUS pain and suffering lawsuit won't call us back, and we have been cancelled after 1 claim. We have 3 autos and a home with them. WOW. Where is that Accident forgiveness? Good Hands my foot."
2008-05-24 10:45:11 EST

"prenmiums rise as benefits deecline. I also had my homeowners insurance with allstate until this past year, Same problem premiums went up and benefits disappeared. I found other coverage with mush better benefits and premiums considerably lower. Looks like I will have to shop my auto insurance the same way. They have grown too large and they have forgotten that it was the poor people making the premeiums that put them in the top of the market. I for one will no longer be part of the "In good hands" policy holder."
2008-05-28 17:54:25 EST

"I've been with Allstate Insurance for 25 years and had 1 claim when we had the storm damage a few years back. But; as this being the only claim I've had and I've reduced the value of my property for billing I still keep getting renewals that have been increased by as much as $200.00 for no known reason. Allstate is not fair to its customer's. And to get new home owner's insurance I will have to get appraisals. I'm just like most people in a catch 22 when it comes to what to do......."
2008-05-28 18:23:08 EST

"They have yet to get something as simple as my automatic bank draft right. This is after 3 months. "
2008-05-29 02:31:58 EST

"After a year of having home and auto insurance they raised my rate by a few hundred dollars for no reason. I did not even file a claim. I left and went to AAA. They have been sending me letters to come back since. "
2008-06-01 00:03:19 EST

"I can't type here what i want to say!"
2008-06-02 15:24:09 EST

"Allstate has no loyalty to their customers. Been with them over 20 years with no accidents and was recently treated unkindly when I had to make a claim due to an auto accident caused by an uninsured motorist. I am not happy with Allstate and cannot believe their attitude towards long-standing customers."
2008-06-02 17:57:15 EST

"My house was just destroyed by a tornado. It took a week for the Allstate adjusters to come - meanwhile we were not allowed to touch anything so whatever might have been saved was ruined by the elements and mold. (Neighbor's insurance companies where there within days.) It's been over a month and I still have not been paid. The agent told me many things that never came true - like we are entitled to rent for a year when the company says oh no that's capped at $300. Also, Allstate was shocked and likely dismayed to find that I still had copies my policies. Allstate tried to undercut me and tag me with a previous policy that was worth thousands less. Very important to keep copies of your policies in different places and not trust the insurance company. I'm shocked by their treatment and will never use them gain. I guess the moral is they are a good company - as long as you pay and never file any claims. Might I add that I have had these policies for almost 30 years!! "
2008-06-04 21:36:12 EST

"Had frozen pipes burst on second floor of home while we were away 4 years ago. Have paid premiums for 100% coverage for 25 years - home distroyed, still NOT LIVABLE. Company wanted to pay one-tenth it's value. We are in court. We have been cheated and taken advantage of by this company. DO NOT BUY ALLSTATE INSURANCE. "
2008-06-05 14:13:20 EST

"If you file a claim for Hail damage you better hope the roof is blown totally off and all your windows are broken and your siding is in the neighbors yard or they aren't gonna pay.................."
2008-06-12 20:32:57 EST

"After 20+ years of homeowner insurance w/ Allstate I filed a hail damage claim. Allstate denied my claim. Although every neighbor around me (in a normal spaced subdivision) filed the same claim and had their Insurance Co. approved their claim. One other neighbor also w/Allstate had their claim denied. I don't want to pull a fast one, just want to be treated fairly."
2008-06-05 23:48:33 EST

"Does everything it can to avoid paying claimes. "
2008-06-12 14:48:35 EST

"I have been a customer for almost 20 years and have never filed a claim until a tornado hit my neighborhood in early May. Now I feel like an advisary. My agent is not helping me out at all. No one will offer me any advice. I have had to research and enlist the help of advocates. On my agent's advice I filed a claim and the adjuster denied it. Now I lost my 20 percent claim free discount and have to pay out of pocket for the damage to my house."
2008-06-11 20:20:35 EST

"This is a GREAT company!!"
2008-06-19 16:06:33 EST

"Had a home fire and could not reach an agent of the phone to handle my claim. It took the Allstate agent 5 days to return my call only to deny my claim. After I canceled the policy they sent me a renewal bill stating I had to provide proof that I had home insurance to cancel the renewal (biggest scam I've seen personally in my lifetime). AVOID THIS GARBAGE and remember that the commercials as just commercials."
2008-06-20 17:44:18 EST

"They are a little more pricey. Also when getting Homeowners Ins they have 3 different levels so know the difference before you make a decision. "
2008-06-23 21:00:43 EST

"We have filed a homeowners claim. I have been lied to multiple times by the aduster and still have not been provided anything in writing as to why it is not covered. I will be changing insurance companies as soon as possible."
2008-06-30 13:42:51 EST

"Have been with AllState for about 12 years now. Never had to make a claim for anything (auto/home/landlord)! Yet my rates keep going UP, UP, UP! You know the commercial where the guy says you get a check for every 6 mos without an accident ? My check was for $3.54. HAHA! Then my renewal came in and what a shocker the rate had cone up by over $65. The people are friendly enough but then I've never made a claim of any sort. "
2008-07-02 09:30:25 EST

"they take your money, but when something happens to your property,they dont want to be responsible."
2008-07-03 11:12:53 EST

"I had major hail damage to my car and alsstate paid my claim and I had my car the next day "
2008-07-08 12:39:10 EST

"Was very happy with Allstate in Texas. Moved to Oregon and the agents seem to not have time to return my calls regarding questions I have. I don't bother my agent unless I have a question, which is rare,but if they haven't got the time to return calls, I'll find a company that does."
2008-07-14 00:33:57 EST

"They raise rates every time you recieve a renewal. Homeowners insurance went up 25% after 1 year. Auto went up 11% after 1 year. NO CLAIMS were filed. I called the agent he asked about the increases and his response was "We had a bad year, and therefore we have to raise the rates to offset the charges we incured" Bye Allstate.."
2008-07-18 12:37:13 EST

"They did everything in their power not to give me my wages. They even got me fired from my job because they kept calling asking the same information over and over and my job got sick of it. They thought they could twist words to go their way."
2008-07-17 02:39:59 EST

"I was with this company for around 5 years. I got in 1 accident where I tore ligaments in my wrist where I had to have 3 operations on. I have buldging disk in my spine, I have neck, shoulder, and back pain 24 hrs a day. And I have TMJ which is a dislocation of my jaw. I am a Nurse mind you and alstate cut off my wages and said I could go back to work. Right now I have a cast from my hand up to the middle of my arm. I was told I will never have full mobility or strength in my right hand or wrist. I am a Nurse I will say again. And their Dr. said nothing is wrong with me."
2008-07-17 02:48:52 EST

" Home Owners Insurance: Every year we get a increase, which is understable,because of rising construction cost. But this year they are Adding a "Hurrican Deductable". Inquired and this is what Allstate claims. If your roof is damaged by wind, tree falling on it,etc. (windspeed say 30 mph) but there HAPPENS to be a Hurrican at the other end of your state. Your normal deductable will not apply. Policy reads: The amount of your Hurrican Deductable, which applies to the total of all covered loss under the coverage indicated, is equal to 5% of the Dwelling Protection coverage Limit of Liability. So why the increase every year ? Why have insurance ? Looks like a Win, Win situation for ALLSTATE. Check it out. "
2008-07-17 15:01:57 EST

"I got bumped around to several departments to resolve a simple problem. It took 5 separate calls and several hours."
2008-07-24 20:07:37 EST

"Very high rates for wind/hail on the roof. SO I paid more for my deductable that they paid on my claim. Plus a hassle to work with. My husband got hit during an ice storm and since we didn't have comp/collision and the teenage driver was also covered by Allstate, they placed blame on my husband but wouldn't pay us any money. Now, the accident is on his record and it is causing trouble as we look to find a new company."
2008-07-29 18:53:16 EST

"STAY AWAY FROM ALLSTATE HOME OWNER INSURANCE!"
2008-07-25 18:55:31 EST

"13 years insured with no claims, yet we received a cancellation of policy notice without any explaination other than we reside within a now expanded wind & hail area. We're 9+ miles from the coast in a non-flood area in a all brick home. Here's a case of being in "good hands" off. "
2008-08-06 17:11:13 EST

"The representatives are extremely dishonest and will try to trick you into purchasing new insurance so the agent will make more money. I would not recommend such a dishonest company to anyone."
2008-07-28 19:12:15 EST

"I have been with Allstate 26 years with NO claims, and NO accidents or speeding tickets.I have excellant credit and my auto rates go up yearly. "
2008-08-19 10:39:49 EST

"I have spent the last 45 minutes reading about the complaints that have been posted and in my opinion it seems that most comments made from people insured with Allstate has never taken the time to read their policy to see what is covered or not covered. I have been with Allstate over 8 years and have not had to file a claim but I am aware of the coverages on my policies. Allstate is a business and just like any other business, prices and rates change for their goods and services. Ask the grocery store manager the next time you buy milk why it went up for NO REASON."
2008-08-08 17:34:27 EST

"The agents at the location where I started my policy are very unfriendly and somewhat lazy. Its like pulling teeth to get someone to help."
2008-08-11 19:55:53 EST

"I had no problems with Allstate for the first 13 years, but then I was injured when I was rear-ended on a highway by someone who was also insured by Allstate. Because there was only one insurance company involved there was only one way for Allstate to try to reduce the size of the claim, and that was to try to limit my claim and medical expenses. It actually took three phone calls before Allstate would set up my Personal Injury Protection claim to cover my medical expenses. They also lied to me, telling me I would "need" to make a recorded statement before they would determine responsibility for the accident and cover the costs. During the taping of my statement,the interviewer kept trying to put words in my mouth. I only discovered that this "need" for a recorded statement was a lie when I later spoke to an attorney. As I continued treatment, I was even called three times a week by Allstate representatives to ask about my injury. The attorney said Allstate was hoping for a "good day" so they could take advantage and hopefully settle the claim prematurely at lower cost. Fortunately, I did receive advice on how to end a portion of the harassment, but later Allstate put one provider's bills under "investigation" so they could require an IME to justify treatments that had already been ordered/referred for by two doctors. I will NEVER do business with Allstate again. "
2008-08-13 01:33:53 EST

"lower priced, and willing to explain all the coverages honestly."
2008-08-22 23:24:53 EST

"7 months ago we lost our home to fire. Allstate is our insurance company. As of today 8/23/08 we have not heard anything regarding our claim, except it is still under investigation. So I feel what everyone has been saying I am experiencing it first hand. Imagine being with your home and job this long, I feel this is unfair. i would like to know what can be done about this. It has to stop somewhere. What are they investigating how to get out of paying? DON'T BELIEVE THAT YOU ARE IN GOOD HANDS WITH ALLSTATE. GOOD HANDS WOULD NOT HAVE THIS MANY COMPLAINTS, THINK ABOUT IT. THE BIBLE SAYS WARNING COMES BEFORE DESTRUCTION, AND IT WANT LIE. I WISH I WOULD HAVE READ THIS BEFORE I BECAME A POLICYHOLDER OF ALLSTATE. "
2008-08-23 17:36:05 EST

"THey lost my monthly payment check and then cancelled my insurance"
2008-08-21 16:52:30 EST

"Would not cover water damage from a house source. Five other companies we called would have covered it. "
2008-08-22 13:44:28 EST

"I'd like to add to the comments of a previous policy holder. For 15 years I have had Allstate Auto (and 5 years with renter's insurance) with no claims. Last year we were out of the country for 7 months without auto insurance and when we returned our premium had increased "as though I've never been insured thru them", as the previous commentator stated. My agent, who probably made a mistake in canceling the policy in the first place, tried to get an exception through her district office manager, which was denied. I called Allstate and the telephone agent suggested I talk to the district office manager personally. He was not in and in a week has not called back. Clearly Allstate doesn't need my business, despite my good record and loyalty, but even worse they have proven to be an incredibly poor corporate citizen in not even considering their customers' situations. No doubt they will continue in business, but all shoppers beware - Allstate is clearly not to be trusted. Select another company. "
2008-08-25 11:10:04 EST

" Never filed a homeowners claim in 23 years, have great crdit.. yet my rates keep going up, up and up every year. "
2008-08-25 15:24:20 EST

"After years of paying premiums on auto and home, with no claims, they declined to renew because tree limbs were to close to house, with a 45 day warning."
2008-09-02 16:59:10 EST

"Allstate is using devious, deceitful tactics to get me to drop them as my insurer becasue I live in California. They sent out an "inspector" who said I needed a guard railing along a nine-inch step. This is harrasment. They want me to drop them....I will happily ocmply."
2008-09-08 23:16:11 EST

"Due to a house fire (not my fault), the Allstate agent could NEVER give me the specifics of how my DELUXE homeowners policy benefited me more than a lesser quality policy AND the adjusters are notorious for being subjective and biased and unfair. Watch out!! Beware of Allstate's list of approved vendors/contractors. Be very aware and check into them BEFORE signing/hiring them to do repairs to your home. "
2008-09-11 08:48:06 EST

"please dont go with allstate they would add mileage,unlisted drivers etc with out even your knowledge or authorization and if you cancel it over phone they wont make it effective and they will bill you for that.their customer service sucks literally."
2008-09-11 16:05:30 EST

"My claim was basically denied for hail damage when 85% of my nearest neighbors all received full replacement of their roofs. Over 20 homes in my development had new roofs put on."
2008-09-11 16:45:01 EST

"When renewing my policy a room addition was being built. Allstate agent took photos. A few days later he said that I had thirty days to finnish the job including a new roof which I planned on doing after the addition was built. I had a signed contract with a roofer but he couldn't finnish it in thirty days, materials to order and other jobs were ahead of mine. 26 days later the agent came out took more photos, the addition was finnished but not the roof. 2 days after that Allstate cancelled my insurance and issued a partian refund of the annual payment. "
2008-09-13 07:33:41 EST

"The best insurance company EVER"
2008-09-16 17:14:09 EST

"Allstate rocks! My neighbor sued us over some tree roots. Alltate didn't hesitate to represent us over a three year (yes!) legal battle."
2008-09-19 16:24:24 EST

"Allstate charges way too much for coverage. We have been with Allstate for over 25 years with very few claims yet the rates continue to rise. The thing about paying you back for good driving records? Yeah, we never got that. Our agent said you had to apply! We are switching to a new company when the policy renews in October and will save close to $1000 a year between auto and homeowners. What a rip off Allstate is. Our agent, himself, is very nice, but his product is flawed."
2008-09-22 21:52:11 EST

"The worst customer service you'll ever have is with allstate. They do whatever they can not to cover the correct expenses. Totally dishonest company."
2008-10-02 02:18:51 EST

"They are dropping me for living in the woods."
2008-09-30 01:49:00 EST

"We filed a small claim 4 years ago on our homeowners policy, that caused an increase from $400 a year to $770 a year. Now I get my new policy in the mail and its increased to $990 because Allstate did an increase in my state. I've been with them for 18 years and this is the thanks you get for being a loyal customer. Calls to my agent have not been returned and calls to corporate office were handled rudely. Bye-bye Allstate--you've lost my business."
2008-10-01 07:23:58 EST

"Allstate is VERY unprofessional and discourteous to their customers. They do not have a heart when it comes to a tragedy that occurs to a family. They treat you like a number instead of a person. We were NEVER once asked if we were ok or if we needed anything they were too busy about cutting down whatever they could to make our tradegy worse than ever. I would NEVER recommend ALLSTATE EVER!"
2008-10-03 23:22:13 EST

" we have been insured for over 25 years. one claim a broken windshied. allstate cancelled every one's policy for earhquake and ground movement insurance. just took our policy money and didn't even say thanks. don't trust them ever,"
2008-10-06 15:55:11 EST

"Sent adjuster to comre in and make a lowball estimate, making sure it was below the unfair hurricane deductible at 5% when other companies have 1% and 2%."
2008-10-07 16:13:23 EST

"I had a a policy with allstate on my auto and two rental houses. The policy on the second rental property was cancelled by Allstate about 5 weeks after it was purchased because the house vacant. This was not a property that sat abandoned or neglegted. I was actively in the process of renovating the property and selecting a tenant. Allstate never called and asked any questions, never offered to discuss anything. I just received a letter in the mail with a cancellation date. In good hands huh?"
2008-10-08 17:30:12 EST

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