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Tower Review

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Tower Company Information

Customer Rating:
Rating: 1.532 Reviews Tower has received an average of 1.5 stars out of 5 based on 32 user reviews.

Company History:
Tower Insurance Co. of New York founded 1990. Tower Group purchased North American Lumber Insurance Company in 2005 and renamed it Tower National Insurance Company (TNIC). TNIC provides property and casualty insurance in New Jersey and Massachusetts with plans for further territorial expansion into New York, Pennsylvania and other New England states...Read More

Lines of Insurance:
Homeowners

States licensed to sell insurance in:
MA, NJ, NY

Tower Satisfaction Survey

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Contact Information for Tower

Company Contact Info:
President   Michael H. Lee
120 Broadway, 31st Floor
New York, NY 10271
212-655-2000

Tower Reviews and Customer Comments

"No matter what kind of policy you have as soon as you need to file a claim they will give you the run around make you do all their work blatantly lie in official communications and try to find any possibility not to cover you. They are not even willing to cover you and subrogate on your behalf. Do not trust any positive review about this company."
Commented on 2014-10-29 09:50:05 EST
"RUN LIKE HELL I had a fire and they took 5 months before they gave me papers to sign off on for the reconstruction. Then 7 months before they sent the check. They tell lies and run around in circles so that they can stall paying out a claim. They are not sending the rental payments to the landlady that they found as my temporary housing. The landlady is threatening to put me out with my 85 year old mother and my 2 sons. They are not responding to me my adjuster my insurance agent the landlady nor their temp housing company. Tower Group is horrible. They don't care about their clients. Is there anyone that can help me?"
Commented on 2014-09-08 23:13:09 EST
"I overpaid my homeowners bill. Company is refusing to issue a refund check to me after I provided in excess of 10 pages of documentation that I do own the house. They are thieves. They make you run around with no intention of helping. They never had a problem cashing my check but issuing a refund is an insurmountable problem for them."
Commented on 2014-08-11 12:30:28 EST
"Filed one claim and could never get them on the phone. They didn't call back and get the claim started for two weeks. Had to rent a car at my own expense. They did pay for my car to be fixed but I had to put most of that money towards the cost of the rental that they refused to help with. Were rude and uncooperative. Worst insurance company I've ever dealt with by a mile. AVOID"
Commented on 2014-05-21 18:02:12 EST
"Going through the claims process and can not get through to anyone. Took my husband threatening to hire a lawyer for anyone to call us back. The estimate was extremely low but at this point just lucky to get any money at all."
Commented on 2013-08-27 13:15:17 EST
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