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Review: Country Insurance |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"CROOKS!! IT TOOK OVER 15 YEARS OF PAIYING POLICIES TO FIND OUT."
2007-10-02 23:28:05 EST
"HAD BEEN WITH COUNTRY INSURANCE FOR 10 YEARS AND ONLY AFTER LOOKING ELSEWHERE DID OUR AGENT FINALLY GET BACK TO US. WITH A LOWER RATE. WITH THEIR KEEPER POLICY YOU MAY HAVE TO FIGHT TO GET THEM TO HONOR IT. I WAS IN AN ACCIDENT THAT TOTALED MY CAR AND THEY WANTED TO REPAIR IT TO THE TUNE OF $17,500 INSTEAD OF TOTALING IT AND HONORING THEIR COMMITMENT. I HAD TO FIGHT FOR 4 MONTHS TO MAKE THEM HONOR IT."
2007-10-05 20:36:11 EST
"I crashed while driving my Audi A-4 in snow last year. I had a claims person out at my house in two days. I showed him an estimate I received from an expensive auto repair shop. The claims guy handed a check and my car was fixed. The repair to my car was more expensive then estimate showed. Country contacted the repair shop and I never heard another word. I was very surprised my rates only went up a very small amount.
great service"
2007-10-11 21:28:47 EST
"We own a Company and have all of our cars, homeowners, and company ins. though them, only one claim on the company, several on the cars as my teenagers were groing up, none on our homeowners untill we got hit by a tornado and the center of the maple tree fell on my roof. We have had this insurance for over 30 years and this is the first big claim, my house is still under a tarp three months later. They are ignoring our calls and the calls from our contractor. I'm just so frustrsted right now, I need to know where to go or who to contact to get just what I deserve from my insurace co. that I have been paying for 30 years. I went to one website and they wanted $25.00 to fill a claim. OK, not that much, but are you kidding me, not only am I getting ripped off by my insurace co.,but I have to pay to fill a complaint! I don't know if this will do any good, but I appreciate venting to someone that dose'nt charge."
2007-12-04 01:39:16 EST
"I have had to file approx. 3 different claims at different occassions over the past 3 yrs. All of our experiences have been better than expected in all cases. When dealing with an event such as a break in to your car or an auto accident the experience is stressful to begin with. Country Insurance made the event easy to handle and well worth the value of their coverage."
2007-12-04 14:14:04 EST
"When I found out I was paying more for premiums and getting less for coverage, I knew I was getting SCREWED. Then to top it off, they make you join the FARM BUREAU. Why? Next, I research the company and find out the agent is donating to the RNC! My premiums going to those criminals, hell no. Good bye Country. Take your money elsewhere but don't give it to some REPUBLICAN crooks."
2007-12-15 04:30:13 EST
"I am filing a complaint with Dept. of Insurance AVOID THEM AT ALL COSTS"
2007-12-26 14:22:18 EST
"Very customer orientated, always there, quick concern and action, guidance and advice, regular communication, the company treats us with respect, care, and concern."
2008-01-12 11:45:34 EST
"The adjuster came to my house to access the damage of my auto (my fault) wrote me a check instantly, no hassle or stress at all. My credit rating recently went up, and Country Insurance said I was eligible for increased coverages for LESS money! Can't find honesty and ethics like this anywhere else, that I have heard of!"
2008-02-28 03:49:22 EST
"We had country ins for about five years. We had bought our second rental home and decided we better get some life ins on both of us to insure we did not get into a bind. In short we waited eight months and still had no answer for the ins. on my husand. The agent nor the company were of any help to figure out what was going on. The agent finally requested our ins co. do a test on my husband. I felt we getting no where. I dumped them. We have checked with other companys since and have been 100% more satisfied with our result. Every ins co. we have consulted has done a much better job. We found out right away what the concern was and have since resolved it. I would not recemmend county to anyone. I would recemmend people stay away from them. They handled us very poorly."
2008-04-01 21:14:23 EST
"Prompt, efficient, friendly service. Excellent response from company."
2008-04-26 11:45:25 EST
"I called Country about some hail damage we had because their web site says they won't come and look with out opening a claim so I did....That night we were hit with a tornado...The adjuster said he would cover the roof under the hail and everything else under the tornado...Of course they would because that means 2 deductibles for me to pay ...I have fwrd all the documentation I had to the county pros. attorneys office along with 2 bids saying the roof needed replaced because of the tornado and over 100 mph winds not because of hail...The adjuster didn't even see my roof before the tornado so for them to say it was because of the hail and no way because of the tornado when the whole neighbor hood had roofs replaced because of the tornado it COMPLETELY RIDICULOUS!!! "
2008-05-09 00:14:43 EST
"The entire process front to back has been positive. We filed one claim which was my wife hitting a concrete post. The adjuster was out within a day or two (drove to my work )and cut us a check right there (he had a check printer in his truck). Incredible! Yes our rates went up a little, but my wife should have been paying more attention. "
2008-06-03 16:11:19 EST
"I am not a customer of Country insurance but I recently was involved in an accident with one of their clients. I was rear ended and whenthe insurance contacted me so quickly, the same morning the accident happened, I was quiet impressed. But as things progressed with the claim I became less and less impressed by them. The adjuster came and evaluated my 2001 Lexus and I received a check in the mail a few days later, a measley $511.46. I was told by the personal injury adjuster that me and daughtet would only be compensated for the doctor bills and nothing for the pain suffering we indured. No rental car reimbursement, nothing. Needless to say I have since contacted an attorney. "
2008-06-11 11:11:21 EST
"I am a country insurance customer and I have been for a year.
no claim, nothing changed what so ever in my life and home.
The price of my homeowner was increased by over 100$ by a less than honest rep. when called, no reason. On top of that I got referred by a service to guess who? same office, same company , just another rep in the same office and guess what? when he quotes me he gives me the same rate that I used to have with the same office before the rep raised the amount.
This is a less than honest practice. Shame on your company for such practice.
I just signed up with Liberty Mutual"
2008-06-17 16:11:11 EST
"I was injured in a accident by a country insurance driver who took 100% fault, as well as the Police ticket him. Country adjuster was on my voice mail before I was out of trauma center. I returned his a few days later after he keeped calling wanting interview. After my interview he would not return a calls. We end up go to trial there poor customer got slapped with a judgement of $425,000. He was only insured for $250,000. We were only asking for $250,000 to start out with. Now my lawyer is making there customer sell his home. I learned that insurance companies do not work for there customer. This guy also learned this the hard way"
2008-07-03 01:42:30 EST
"When my home was struck by lightening last year I filed a claim for my air conditioner, garage door opener and satelite dish. Country Ins. paid right away with a minimum of paperwork and a very helpful agent. I was extremely satisfied."
2008-08-22 06:08:08 EST
"The extra you pay in commissions are not worth it!
There were extenuating circumstances that prompted me to go shopping and not renew with Country Insurance.
Went with another provider and increased my coverage along with saving roughly 40% on auto and 10% on home.
"
2008-09-27 13:19:18 EST
"Country Insurance has used every stall tactic in the book to not pay my claim. This all started with my basement flooding due to a sump pump failure. They suggested that I have a co. come out and do a clean up they provided this guy he was at my house the next morning, great service guess again this guy charged 2100.00 to clean carpet that cost me 1200.00 to have installed new. I wonder how much of a kickback the adjuster got for that? Then there is the damage to the outside of the house from hail and high winds. When they realized that they would have to replace all of it because it is no longer in production they then tried to claim I did not have the work done from a previous claim after I supplied them with the paid receipt. Country Insurance has doubled my rates in the last 4 years now they are playing games when it is time to pay. Do yourself a favor and go elsewhere."
2008-11-03 13:43:59 EST
"A huge old tree fell on my house & smashed the second floor through the first. The settlement was for $50K, not totaled as my contractor & the structural engineer THEY hired stated based on repairs & code upgrades. The large claims adjuster actually went to city planning department, filed for an emergency repairs permit in my name, signed his name under my name & the contractors' printed name without our knowledge, never told us, & disappeared. So a month later, Country called & asked how repairs were going?! We were still waiting to hear what was going on. I got a loan for an additional $150K to cover the repairs & am now consulting lawyers."
2008-11-12 18:38:03 EST
"They send out bills- I pay them and they send refund checks- and then send out another bill a week later! There is seldom any one in the local office- the office in the next town gets huffy if you try to deal with them and they are slow to call back. Country is without a doubt the absolute worse insurance company I have ever dealt with in the 30-some odd years I have been insured. "
2008-12-23 15:48:24 EST
"Too many beginner agents and a revolving door of agents. They seem to bring on brand new people who only last a few years and leave. Something must be wrong in their business model that agents cannot succeed there and go elsewhere."
2009-02-27 10:42:04 EST
"Poorly trained agents. There only for the
commission. This company is total joke."
2009-03-06 00:22:39 EST
"After repeated calls to my agent, asking for a return call to discuss my policy, he never called me back. I then called and asked to speak with his supervisor. Neither called me back. I left a message stating that I did not plan to renew my coverage unless he called before the premium due date. He never called. He then sent me a bill two months later for a premium after I had cancelled the policy and sent it to collections. I had been a loyal customer for years and had a terrific agent when I starte with this company. It has really gone down hill, which is very unfortunate. "
2009-04-02 16:13:21 EST
" Only helpful when it comes to making your payment ,always a bogus reason why they CANT pay my claim , always quick to have you call the 1- 800 number than to handle the claim themselves .I suspect my agent of not paying my premiums -but i guess i find that out when i am in jail for no coverage ! they are all crooks but what can you do . "
2009-09-06 04:23:34 EST
"You people complaining apparently are nuts. Every insurance company has turnover, as only 75% of the people make it in the industry. Also Every insurance company will drop you for multiple claims in a certain period of time. No one wants to insure a guaranteed loss or risk
You are responsible for your own premiums, so quit blaming other people. They have the lowest complaint ratio in the state of illinois with their claims service. Maybe you need to look at your autobody shop. Quit making country your scapegoat"
2009-10-13 12:38:30 EST
"Quality company with excellent service."
2009-10-28 18:36:00 EST
"These guys suck. My house got fire and it damaged most of the house. It has been 7 month pass and still filling my claims. "
2009-10-29 10:45:21 EST
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