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Anthem Blue Cross and Blue Shield Review

Anthem Blue Cross and Blue Shield Company Information

Customer Rating:
Rating: 1.5231 Reviews Anthem Blue Cross and Blue Shield has received an average of 1.5 stars out of 5 based on 231 user reviews.

Company History:
Anthem traces its origins to Mutual Hospital Insurance, Inc. which was incorporated in Indiana in 1944. Through a series of mergers, acquisitions and reorganizations (including a 2004 merger with WellPoint Health Networks Inc.) Anthem became part of the Wellpoint, Inc., the largest U.S. health benefits company. Wellpoint serves over 34 million members and owns the right to market its products under the Blue Cross or Blue Shield names (or both) in several states. Anthem operates through several health ins..Read More

Lines of Insurance:
Health

States licensed to sell insurance in:
AL, AZ, AR, CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MA, MO, MT, NE, NV, NM, NC, ND, OH, OK, OR, SC, SD, TN, TX, UT, VA, WA, WI, WY

Anthem Blue Cross and Blue Shield Satisfaction Survey

Overall, how satisfied are you, with Anthem Blue Cross and Blue Shield?


Contact Information for Anthem Blue Cross and Blue Shield

Company Contact Info:
CEO (of WellPoint)   Angela Braly
120 Monument Circle
Indianapolis, IN 46204
317-488-6000

Anthem Blue Cross and Blue Shield Reviews and Customer Comments

"Clueless. They are completely clueless. Customer service is non existent. Payments sent checks cashed policy cancelled for non-payment. called Anthem spoke to rep problem "solved". wrong next month payment sent check cashed policy cancelled...again. Called them. "solved" the problem. next month...same thing. This has gone on for over 6 months. They are completely inept. Avoid Anthem at all costs. you have been warned."
Commented on 2014-07-11 22:09:27 EST
"I picked up an Anthem policy through the market place. I had to call their office a number of times and never was on hold for less than a half hour. I fell behind on my payments. They never notified me through mail E-mail or the electronic system they set up for customers. There was NO notice I was behind. I made a 600 payment and was dropped less than a week later. The customer service has been a mess. This is a nightmare company. "
Commented on 2014-07-08 14:16:24 EST
"I can not get into my portion of their web site. The e mails bounce back. I only was able to talk to a live person at a call center and she was not knowledgable at all I have only submitted one claim for dental in two years and every thing is denied. I can not challenge their decision. I have filed a complaint with the State of Wisconsin. The answer to the complaint coming from Anthem Blue Cross Dental is encrypted. The HIPA law doe s not require this if the issue is not medical or from a Physician. This is about service from the company.HORRIBLE"
Commented on 2014-07-01 19:01:03 EST
"Lousy customer service. When you send an email to ask a simple matter such finding a doctor in the network they assign a RN to your "case" and you play phone tag without ever reaching this so called nurse. When you call the number on the back of the wallet card all you get is their interactive voice response unit that bounces you around with questions that never get you where you need to go nor does a live person ever pick up the phone. Why other than trying to sell you something would they assign a RN to answer a simple coverage question that any customer service rep. could look up on their cheat sheet scripts they can read right from their desk? I will wait until my employer has the next open enrollment period and drop Anthem like a bad habit. They really suck."
Commented on 2014-06-24 20:18:51 EST
"Large Corporations that provide this insurance to their employees do it for one reason they know the company is one of the cheapest and in many cases refuse to pay claims until you have to advise them that you are going to contact the governing agencies that are over them. "
Commented on 2014-06-15 11:19:43 EST
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