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Review: Carefirst Blue Cross Blue Shield |
Company Information
Company History: CareFirst, Inc. is a not-for-profit, holding company with affiliates that provide managed care health services to more than 3 million members throughout the mid-Atlantic region. The company operates in Delaware through its affiliated company, Blue Cross Blue Shield of Delaware. In Washington, D.C. the company operates through its Group Hospitalization and Medical Services subsidiary and Maryland operations are conducted through CareFirst of Maryland. CareFirst also provides life insurance, physician prac ... |
Survey Results
Overall, how satisfied are you, with Carefirst Blue Cross Blue Shield?
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Contact Information
Company Contact Info:
President and CEO Chester Burrell
10455 Mill Run Circle
Owings Mills, MD 21117
410-528-7000 |
Comments
"I used a "Preferred Provider" but was required by them to pay up front for the service. I have been trying to get reimbursed by CareFirst for the last 6 months. Each time I call I am told that it is being processed and to wait 14 to 21 business days. Nothing every changes and no one can tell me what is wrong with the claim. Terrible service. "
2008-09-10 14:52:37 EST
"HORRIBLE.
i was insured with them for a year or so without issue. one month i came down with a very painful eye infection, and made a doctor's appointment. i paid for my insurance once every three months. after i made the appointment, i realized that the bill i usually receive in the mail was a few days late, so i called carefirst to make sure everything was okay. nope, not okay. they CANCELLED my health insurance three months prior with NO notice to me, and for NO reason. i was uninsured, and no one at CareFirst could tell me why. carefirst cashed my previous payment, but they didn't apply it to my insurance. again, nobody could offer an explanation as to why this happened. and, to make life really easy, carefirst initially refused to refund me the payment i had made that they cashed but didn't apply. they offered to apply it to my future payments, but in order to re-new i had to pay for the months i wasn't covered - doesn't that make sense? obviously, i switched insurance companies immediately.
now, my wife, who i begged to change companies, is having problems. she needed emergency medical attention, and carefirst refuses to cover the bill. thanks carefirst!
also, their customer service sucks, their phone menu tends to disconnect you, and they are more expensive than their competitors.
avoid avoid avoid!"
2008-05-21 15:16:00 EST
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