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Review: Arbella Insurance |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"When furniture was damaged by their subcontractors during a water cleanup process, they refused to pay me the "total replacement cost", as stated in my homeowners policy. "
2007-08-14 11:22:33 EST
"Horrible Customer Service. No support whatsoever to their insured. Awful company."
2007-10-25 23:33:42 EST
"Sneaky billing, be careful. Raised premium 300% in 3 years. Never had a claim. Went to another company who was glad to take me for 300% less than Arbella's last bill. It should be illegal!"
2007-12-02 15:03:54 EST
"Will never recommend."
2007-12-29 00:29:31 EST
"When you call, do your best to speak with a human because if you leave a message you cannot be sure they will admit receipt, costing you valuable time and money on your claim. Keep very careful records of all phone conversations and communications!"
2008-03-28 09:37:13 EST
"Best company to be insured with in the North East.More coverage and the best preiums in town!"
2008-04-04 10:59:34 EST
"Best Dam insurance company around! Get a quote for your self and fine out!"
2008-04-04 15:07:52 EST
"worst customer service ever, billing is a mess"
2008-06-01 19:04:27 EST
" Auto rates are very high,with perfect driving & credit history"
2008-06-26 13:03:11 EST
"Terrible insurance. They are disorganized. Sent me cancellation notices even though I paid (and they cashed) my who year's bill that I paid on time. Never available in office. Message on 7/12 said that the office is closed on July 4th."
2008-07-14 05:29:11 EST
"The claim process was easy. I reported the claim. Received a call from someone else the same day to confirm information. I received a check 3 days later. No problems."
2008-07-30 12:15:07 EST
"Customer Service: Hopefully you will never need them, and if you do, good luck!
Billing: Paid my bill on time, the check was cashed, however, a week later I received a notice that my policy had been canceled, and two days later, came another bill???
I will be taking business elsewhere."
2008-09-06 02:36:11 EST
"I have had a really positive experience with Arbella. I had to file a claim after being rear-ended, and it was an easy process. I got a check very quickly afterwards, with no hassle. Everyone I talked with during the process was very nice and helpful. I have been with Arbella for 7 years and never had a problem or been treated poorly."
2008-09-17 16:39:09 EST
"When we left the state and called our Arbella Agent to cancel our policy. We asked what we needed to do, the information they provided was incomplete and inaccurate. Three months and nine-hundred dollars in premiums later - we're still trying to get written confirmation that they've canceled the policies and that they won't be deducting any more policy premiums from our account. To top it all off, the customer service staff have been rude, curt, and dismissive. We'll be taking the matter up with the State Division of Insurance as a last resort.
This has been the single worst experience I've ever had with any company in my life. I'd rather do business with the Mob. Now that the Insurance market in Massachusetts has opened somewhat, do yourself a favor and take your business to a reputable national insurer like Progressive."
2008-10-07 16:31:39 EST
"Not recommended
I sold my Car over two months ago, still waiting for my refund check for the remaining balance. Since I never had an accident or been in a situation where I would need their customer support, out of this experience, I would not trust them to be my insurance company.
I have called them tens of times they have shown carelessness by either sending the check to the wrong address or ignoring my request to re issue the check.
Try considering other companies for better service elsewhere, I am glad I did!!
"
2008-10-31 13:07:47 EST
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