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Review: Blue Cross Blue Shield of Florida |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"Very unfriendly. Unpolite reps and they never have any information. VERY UNSATISFIED"
2007-12-26 13:32:25 EST
"greed"
2008-02-29 22:49:01 EST
"BCBSFL has the worst customer service EVER! They are completely unhelpful. I called prior to my yearly gyn visit to double check the cost of the appointment (since it seems their plans are always being updated), was quoted one price and then got billed for another. When I called to inquire why this happened, they were totally unfriendly and completely unhelpful! Would not recommend. BTW this is the ONLY time I went to the doctor all year after paying $200 a month, they can't even provide a correct cost estimate for my yearly gyn appointment!"
2008-04-08 12:18:12 EST
"BCBS of Florida refuses to pay for items that have been covered by BCBS of Indiana for 25 years. I require oxygen at night, or I stop breathing. My job requires me to travel frequently. BCBSFL will not pay for portable oxygen, they consider it a "convienience" Just horrible!"
2008-04-12 01:41:32 EST
"Insurance through workplace so no choice of carriers.
So-called "covered" routine procedures are not covered if physician codes improperly or changes code due to change during procedure.
Doctors and insurance co. do not warn of these possible "code" changes.
Two recent "covered" procedures, annual physical and colonoscopy, ended up costing me about $1000 out of pocket."
2008-06-13 11:07:29 EST
"BCBS IS A JOKE!!!"
2008-07-01 20:03:27 EST
"only for the wealthy"
2008-07-18 15:13:17 EST
"I'm very disappointed lately in the service, or lack thereof, as well as constant rate increases and little coverage."
2008-09-09 19:47:47 EST
"Stay far, far away from these Con-Artists. "
2008-09-22 09:54:15 EST
"All claims have been paid accurately and quickly. No problems here."
2008-09-22 12:01:54 EST
"Very deceptive in processing claims and trying to avoid their responsibility. I did eventually get BCBS to pay the claims after a written appeal but they never even directly acknowledged the appeal or explained why they had repeatedly refused to pay the claims."
2008-09-19 14:36:23 EST
"This is not your father's Blue Cross. In Florida, the plans are completely different from the plan we had up north."
2008-09-24 04:05:36 EST
"Received letter from home office with a decline, then the agent brought me the policy with a preferred health status. Hummm"
2008-10-03 16:40:16 EST
"Tore my ACL, had surgery, they paid. As is should be. Never even had to talk to anyone in customer service. "
2009-01-08 15:51:27 EST
"This company continually rejects claims for various reasons until you contact either the head of the claims department or higher. I don't know if this is a company policy in Florida so that older people will just pay the claim themselves rather than having to deal with the claims representatives.I am going thru this ordeal today.After thinking I had taken care of a claim from November 08 I went to my doctor today and was told BCBS had not paid them from my november appointment!!! GIVE ME A BREAK!!!!!!!!!!!!!"
2009-05-05 13:55:57 EST
"This company tries to practice medicine instead of insurance. Tries to tell doctors what drugs to use, delays in review proccess to the point of putting health at risk. "
2009-05-03 18:38:41 EST
"BCBS has changed the policy several times & now is hitting us with another rate increase. It is ridiculous to have to rely on insurance companies that may or may not pay out when you need an operation."
2009-07-20 13:06:21 EST
"I was sucked in by a low rate about 2 yrs ago.
My rate has now DOUBLED and my coverage is less and my deductible tripled.
Unscrupulous especially during a recession! "
2009-06-30 14:02:00 EST
"They are holding down cost by transferring all the cost to me with my $6K deductible. They hace no claims expense for me until I exceed $6K."
2009-07-25 21:49:56 EST
"This is a rip-off company who makes you get PRIOR APPROVAL, if you have a heart attack!
They do not pay ambulance bills or emergencies without PRIOR APPROVAl! The state insurance commissioner needs to shut this scam company down as they have a million clauses not to pay!
They must be rolling in dough!"
2009-08-13 11:12:43 EST
"BC/BS of Florida is now saying they paid claims in error more than 3 years ago and is trying to get me to pay them back the claims they authorized and paid for. Unbelievable! Avoid this greedy, slippery corporation. They have the nerve to say they are a non-profit organization. Ha! Yeah, right. They have a license to steal from people. We must have health care reform that is not controlled by Big Insurance."
2009-08-17 13:05:45 EST
"I believe this company is perpertrating a fraud against its policyholders."
2009-09-08 11:24:56 EST
"Prescription coverage of brands is a fraud. Virtually every brand name medication is on one of their restricted lists. They make the prescription decisions for you not your doctor. I have had every single claim for one of my brand name medications rejected. Totally useless and fraudulent to claim that they cover brands at all."
2009-09-17 10:26:20 EST
"BCBS is expensive but the network is excellent and accepted all over SW Florida."
2009-10-13 16:03:23 EST
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