Austin Mutual Review

"The absolute WORST"

"We have had several contractors refuse to even look at the house once they heard we had Austin Mutual as our insurance. Over seven contractors have said we needed a new roof only to be denied by Austin Mutual. The biggest rip-off there is out there. Stay away."

"They just continue to give you the run around. the adjuster showed up looking to see if my roof was damaged with 2 specialist and my gosh they never went on the roof or in the attic. Most likely because they did not bring a latter. Not sure how the senior claims adjuster would have transported it since he was driving what appeared to be a banged up insurance salavaged car that was not capable of transporting anything. it has been over 18 m0nths since my claimed started and I still have a bathroom and bdrm. that have not been repaired. In fact the full bathroom is sitting completely gutted including the floor in the 2nd story of our home. It appears that the holes in my siding and the dents in my window casings was not aenough proof that we had a storm here. oh ya and never mind the national weather service report they were wrong. This company and there claims adjuster are one big rip off. they want there premiumns but dont want to pay when the need arises."

"They will make any excuse not to pay. "