Company Contact Info: President Jeffrey B. Kusch, CPA 10 Second Street NE, Suite 300 Minneapolis, MN 55413-2282 800-328-4628
Austin Mutual Reviews and Customer Comments
"Very elusive and dishonest group. We've been waiting three months for a claim."
"I had a small fire in my kitchen. The adjuster was out the next morning called in the claim and the restoration company meet with us that afternoon. We were sent to a hotel for 1 week while they re did my whole downstairs. My house was repainted all furniture cleaned all our clothes sent to be cleaned removed everything in the house carpets cleaned put everything back. Total bill 40000. My cost only the deductible. Full payment back to me for the hotel stay for a week and food too. How long did the whole thing take....2 weeks and it was done and paid no questions asked. Just 1 year before the fire a hail and wind storm damaged my AC unit. Replaced that also just paid the deductible. How long for that 10 days. Love this company"
"The absolute WORST"
"We have had several contractors refuse to even look at the house once they heard we had Austin Mutual as our insurance. Over seven contractors have said we needed a new roof only to be denied by Austin Mutual. The biggest rip-off there is out there. Stay away."
"They just continue to give you the run around. the adjuster showed up looking to see if my roof was damaged with 2 specialist and my gosh they never went on the roof or in the attic. Most likely because they did not bring a latter. Not sure how the senior claims adjuster would have transported it since he was driving what appeared to be a banged up insurance salavaged car that was not capable of transporting anything. it has been over 18 m0nths since my claimed started and I still have a bathroom and bdrm. that have not been repaired. In fact the full bathroom is sitting completely gutted including the floor in the 2nd story of our home. It appears that the holes in my siding and the dents in my window casings was not aenough proof that we had a storm here. oh ya and never mind the national weather service report they were wrong. This company and there claims adjuster are one big rip off. they want there premiumns but dont want to pay when the need arises."