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Review: Bankers Life and Casualty |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"not clear on pre-existing condition limitations and possible disqualification if claim filed."
2007-03-26 16:59:50 EST
"**** Let's qualify the NO********
*****
When my father became seriously ill , my 80 year old mother needed help in explaining their services and how to file a claim - she did not know how so requested assistance from Bankers Life and Casualty a company my Dad has been paying into since 1999.
Bankers Life sent agents to assist her, instead they tried to hard sell her with additional plans to better cover my mother. They did not in any way offer support, services or assistance in describing what they did cover.... only gave a hard sell on more services.
Our impression is that they are very bonus driven and do not care very much for their customers......I hope this is not true, but so far, they have not been in contact with her - even though they said they would.
I would not recommend this plan to an elderly couple......you're better able to battle an oily snake.... "
2007-05-30 23:32:08 EST
"My agent has always been professional, knowledgeable and more than helpful with any questions and concerns that my wife and I have had. We have made several claims on doctor's and hospital visits and all were paid quickly."
2007-06-06 18:26:05 EST
"Great company!!!!!!!!!"
2007-07-26 18:28:00 EST
"I would definitely recommend this company to anyone who asked! Great agent and I am extremely happy with how they pay their claims."
2007-09-19 09:04:24 EST
"Having a professional agent makes it easy to get our claims paid. My parents saved a ton of money on their Medicare Supplement when I did some research and switched them to Bankers."
2007-09-26 17:49:14 EST
"They really put you through the ringer to say the least, they do not pay well at all on Home Health Care claims and are alwyas raising their premiums and then try to cancel the policy!!!! What a chore that is, they will take your money but fight you on claims al the time. They act like they don't have themoney to pay the claims, or just don't want to."
2007-10-19 12:46:11 EST
"This Company is not user friendly. To just talk on the phone to a knowledgable is a real hastle. After 45 minutes I gave up. First a caller has to select the purpose of his/her call from a set of numbers only to be requested to select another number. Then the caller must wait. When (ten minutes later) someone does answer, they take all of the personal information only to tell the caller that they will transfer you to someone who can answer you questions. Now the caller must wait another 10 minutes plus. At this point the caller gets disconnected and the frustrated caller gets to start all over again. The caller at this point wonders why he/she ever signed up with Bankers Life and Casualty Company. No wonder this company is not in the top 20. From my experience with other insurance companies, I would probably put his company in the bottom twenty."
2007-10-19 23:28:53 EST
"This company has always been quick to take care of claims filed. When needed they have been helpful with my questions."
2007-10-24 16:41:58 EST
"Bankers Life and Casualty in Allentown handles all of our family's insurance. We've had claims handled beautifully. We've had nothing but positive experiences with every person we've talked to at the Allentown, PA location. Quite frankly, I'm not sure who these other negative comments are referring to, maybe another branch somewhere has mishandled someone but it sounds like these people are talking about MetLife or even AARP. I've dealt with AARP and I've known an agent who sold Medicare Supplements for AARP. AARP pays their agents to rush you off the phone quickly even though you still need help, they are actually are penalized when they take too much time to help someone. Can you imagine? I'm pretty sure after reading some of these comments about Bankers Life that the people who wrote them have little clue about the facts. I would recommend Bankers Life to anyone, in fact, that is exactly what I do."
2007-10-24 17:10:52 EST
"Bankers is a bunch of crooks, just read the article in the New York Times aged frail and denied by their insurers"
2007-10-25 13:46:47 EST
"We are very impressed with our agent. She is very knowledgable, and comes back to review our plans with us every year. We have refferred her to many of our freinds who were paying too much for their insurance with AArp. We never use a 1-800 number because we have our agents cell phone number and she always calls us back within a day.I feel bad for those folks who had a bad experience, they should call and get a new agent not a new company."
2007-10-25 19:37:34 EST
"Based on my experiences with Bankers I find it hard to believe people have had much trouble with the company. I've never had to call any prompt system or be on hold to get help or talk to someone. I simply call my agent and either talk to them or get a call back. I have no trouble with the plan paying out and have saved a lot of money since we switched. It was one of the best decisions my wife and I ever made."
2007-11-08 06:50:42 EST
"Very pushy and non educated salespeople."
2007-11-08 10:09:37 EST
"Bankers agents are always trying to sell smething else .Regarding claims.My parents paid on their LTC insurance for years 14 to be exact.paying in over 25000 in premium dollars.Recently my dad died and had outstanding claims that in the policy stated should be covered.Bankers denied the claims(which were approx. 1500 dollars).Only after an angry letter from our attorney did they pay.Needless to say after attorney costs and calls to bankers by the attorney my parent got 0."
2007-11-08 10:18:10 EST
"MAILED A SMALL UNPAID CLAIM $ 10.19 TO THE CLAIMS OFFICE 3 MONTHS AGO. CALLED & THEY SAID THEY DIDN'T RECEIVE IT. DID IT AGAIN A WEEK AGO, STILL NO WORD"
2007-11-10 14:03:09 EST
"My family has had policies with this company for more than 45 years. We have found the agents to be very helpful and I liked the fact that I could call someone from my local area instead of getting on the phone for hours- like all of my other insurances. I wish Bankers Life handled auto and home owners I would switch everything."
2007-11-13 01:26:41 EST
"I use to work for this company and they will back stab anyone they can! It is an awful company! They will even try and sell someone life insurance when they can't afford it, i.e. when they are on Medicaid and can barely pay for everday needs.Do not use this company at all!"
2007-11-20 10:54:44 EST
"They use high pressure tactics on the elderly and make it extremely difficult to cancel policy and lie about recieving faxes and mail that is not certified."
2007-11-22 03:16:10 EST
"I think they are paid to deny claims. They are always asking for the same information over and over again. They just had a rate increase on my parents long term care insurance. I like my agent, and not sure why they stay with a company that is obtaining a very bad reputation. This is our 5th agent, this one is a woman and does not try to push other sales on us, though the previous 5 agents did.
If my health allowed it, I would switch to another company, unfortunately it does not so I can not."
2007-12-02 09:43:45 EST
"This company has always treated me well, I work with a young agent in the Mishawaka Indiana Office who has always been available for phone contact, I would recommend this company to ANYONE who wants reliability, if you are one of the unfortunate who have had problems, get a new agent not a new company. As a whole this company is amazing, claim experience and proffessionalism are impressive. You should call your local Bankers office and make a change"
2007-12-08 22:01:27 EST
"My mother's long term care policy. She has been in an assisted living care facility since May, 2007, as Banker's Life and Casualty would not cover any costs for family members caring for their aging parents. It is now December, 2007, and we have not received any coverage payments. We cannot even get a return call from the agent."
2007-12-18 15:25:03 EST
"when filing a death claim for my who died in October, i found it very disturbing that the different divisions of BankersLife do not communicate with each other. i filed the claim with the death certificate, along with the beneficuary's death certificate(my mother who died 5 years ago)now they started sending correspondence to my deceased mother, and sending letters to my father asking why he cancelled his policy. I am fed up with them. "
2007-12-27 19:55:54 EST
"The worst company to deal with regarding long term care insurance. There should be a criminal investigation. They should not be allowed to continue selling these poicies."
2008-01-10 12:10:31 EST
"Do not pay claims; they ask for medicare payment copies several times..mailing copies, faxing copies and telephone calls to them bring no response. Presently, they are 6 months behind in paying claims. I'm in process of gathering info for Michigan Insurance Commissioner and also considering an attorney. "
2008-01-20 15:08:28 EST
"I feel bad for all those who maybe had problems with Bankers. I used to work for them and the trouble that they go thru to make sure something is right for the customer is almost beyond belief. I left to start my own business and I only have great things to say about them. In NH they are the best bunch of agents always helpful. I called mine the other day due to a missed premium problem solved 3 days later it was my fault for switching banks and not letting them know of the change. All I have to say is great Co. "
2008-01-23 14:47:42 EST
"My Mother's long term care insurance through Bankers Life ( a division of Conseco ) has been very difficult to work with, not consumer friendly. "
2008-01-17 17:06:23 EST
"I AM BILLED MY TERM POLICY ON A MONTHLY BASIS BUT IT'S CHEAPER TO PAY QUARTERLY OR ANNUALLY. I PAID ANNUALLY THEN NEVER RECIEVED ANOTHER BILL. THAT WAS A YEAR AND A HALF AGO. I GET VERY BUSY AND DID NOT REALIZE IT HAD BEEN OVER A YEARSINCE I HAD BEEN BILLED. I PAY MY BILLS ON-LINE THATS HOW I REALIZED I HAD NOT RECIEVED A BILL, SO I SENT THEM 175.00 EXPECTING I WOULD GET A BILL FOR THE DIFFERENCE. THEY CASHED THE CHECK BUT I STILL HAVE NOT RECIEVED A BILL. I'M JUST AS CERTAIN THAT I HAVE NO COVERAGE. I HAVE HAD MY POLICY FOR ABOUT 23 YEARS."
2008-01-22 21:37:53 EST
"beware"
2008-02-04 15:10:59 EST
"My experiences have been good. I'm surprised everyones' havent been. I have referred family and friends to my agent."
2008-02-15 06:50:08 EST
"Do not buy any financial insruments from this company!!! terrible service, very slow payment of claims. "
2008-02-09 13:39:51 EST
"They are uncoperative"
2008-02-21 02:18:48 EST
"This company uses stall tactics to get out of paying claims. The customer service in the corporate office is horrible, and the local office is not much better. I can't even get a local manager to return the numerous calls I have left for him."
2008-07-18 17:54:47 EST
"agents and local office very helpful"
2008-07-09 11:39:47 EST
"Oh my god.
This company, Bankers Life, and the scummy evil agencies they contract with are bottom feeders of the worst order.
I can't tell you about it all in a note. It is way to complicated to describe. Just trust me, they are the scum of the earth. They prey upon old people who do not have a clue as to what is going on.
If I could, I would put this outfit and everyone who works for them out of business.
And it just gets worse and worse.
DO NOT have anything to do with these creeps.
"
2008-03-05 04:06:39 EST
"Worst organization I have ever dealth with. Would not reccomened . Agents are uneducated and unprofessional"
2008-03-09 15:21:48 EST
"Banker's is a well established company. Like every other agency, they have their problems. They must be doing something right to be in business for over 125 years! I would refer anyone"
2008-03-14 14:56:32 EST
"Great Agent an company"
2008-03-17 20:58:41 EST
"Our experiences have been wonderful. We saved a lot of money when we switched from BC/BS to Bankers, and the coverage is better. Our doctor's office is recomending Bankers to his other patient "
2008-03-19 14:32:21 EST
"I have worked for this company, and they are worst than you can imagine. They sell you an annuity, then try to get you money back or in a reasonable time, no luck. I had to have people write across their request form, Mail Overnight, Need Funds Immediately, no help. When clients call, it is always, we did not receive the mail, went to wrong dept., or some excuse, please fill out p/w again!! Remember, I helped the clients sent in the forms, I called on their behalf and still not results. It even took seven weeks to get an immediate annuity to get started. People who are complaining are not lying!!!"
2008-03-20 11:28:44 EST
"I was told by my Banker's Life agent that I could always get the surrendable cash value if I wanted to cancel. NOT! He is no longer with the company.
I am going to pursue this legally if I cannot get what I paid into it.
Very unhelpful!"
2008-03-26 22:25:03 EST
"BANKERS LIFE AND CASUALTY COMPANY IS BAD NEWS WHEN IT COMES TO RECEIVING CLAIMS FROM THEM. MY HOSPITAL INDEMNITY POLICY IS NEVER DENIED THE CLAIM BY THEM, ONLY WITHHELD INDEFINITELY.FOR YOUR OWN HEALTH,DO NOT DEAL WITH THIS COMPANY."
2008-03-27 12:16:55 EST
"Bankers is an excellent company and tries to look out for the ederly. They can not sell insurance products to people who it is not suitable for, their underwriting will deny the application and return the premium. And we had a 30 day free look period to decide if we wanted to keep the policies we bought. We were very pleased and had our agent bring the policies back to us and answered all of the questions we thought of after the purchase but before the 30 day look started."
2008-03-26 11:11:08 EST
"Bankers Life has denied my 82 yr old father his LTC benefits"
2008-04-18 19:14:08 EST
"this company is not worth my time to comment on. Just beware& don't do business with them"
2008-04-27 23:23:38 EST
"My elderly mother bought insurance through Bankers Life including two policies for my children. I remember that she was very unhappy dealing with the company before she died, and now that I have to deal with the company, I've been waiting two months for a simple check to be insued in a matter it would only take State Farm less than two weeks. The first check was supposedly mailed and never arrived (funny how their premium notices have no problem finding their way to my mail box) and then when I called them to tell them the check was late, they cancelled that check, but neglected to issue a new one, so I had another wait before calling them again... and now, six working days after they said they'd send me a check I call to find out it's going to be another 3 days before the check's issued. This is not how the financial services industry works, and I will be filing a complaint with my state's dept. of commerce."
2008-05-06 13:54:58 EST
"This company is going downhill fast, just check the news on conseco"
2008-05-13 20:36:54 EST
"They lie !!!!"
2008-05-16 16:16:04 EST
"My elderly parents had long term care policy with Bankers Life for years. In Feb 2004 my mom went into assisted living and Dad entered a nursing home. My sister went around and around with Bankers for six months before they finally began paying for their care. Our poor 81 year old mother worried herself sick that the company was never going to pay and that she'd have to move out of her AL apartment. She called my sister almost daily in tears about it. Bankers eventually paid the claims. Mom and
Dad both passed away in Dec 2007 and the nightmare with Bankers has begun once again. My siblings and I have been attempting to collect on life insurance policies held by our folks. Bankers mailed me a thick packet of papers to fill out back in Febuary. Filled them, mailed them back in the envelope they provided and waited for the check. Nothing. They said they never received it. Faxed them papers, "fax never received". Called them numerous times, calls were disconnected repeatedly, messages were NEVER returned. Still waiting for claim settlement. Wish I knew what to do to remedy this problem. I hope my children have me declared imcompetent if I ever make noises like I'm considering taking out any kind of policy with Bankers Life. I just hope that their deplorable customer service doesn't put them out of business before they pay our claim!!! BUYER BEWARE!!!!!!!"
2008-05-18 18:42:39 EST
"Good Agents, responsive customer service. Highly recommendedd."
2008-05-20 10:01:20 EST
"I've been working on making a long term health care claim from this company for EIGHT LONG months. It took two months just to get all the volumes of papers necessary to make the claim, partially because it needed to be done retroactively since none of the family members knew enough about the policy to make the claim initially. The policy holder died before the family could even get the first claim made. The claims department repeatedly continues to ask for papers we've submitted multiple times, but they can't find them. Since you get a different person every time you call, there's NO follow through on their part to make sure the claim is processed. It isn't that they've told us no to the claim, they just keep telling us to jump through more hoops. I would NOT advise anyone to buy long term health insurance from them!"
2008-05-25 18:13:16 EST
"Mother died back in December, 2007, leaving two annuities. The one left to her second husband was eventually paid to his power of attorney. Banker's has yet to honor the claim for the second, left to her sister, two daughters and a foster child.
First Bankers tried to tack on two extra beneficiaries. No explanation how they got there. They weren't added through her agent or anyone else at the local branch. Yet they were perfectly fine with it. Covering for larcenous home office executives, perhaps? These names disappeared two weeks after we started questioning it.
Then came the phony excuses: "A lot of people died this month. We're back-logged." "Your claim was directed to the wrong department."
By the end of February we began to ask why the annuity was never distributed. A letter came that alluded to a previous letter (never received) asking for three documents from each beneficiary they must have before payment. We complied immediately.
Another month passed. We called again. It seemed there were other forms we needed to send. As before I sent them out to the others to be signed and returned. Two weeks later I was assured everything was in order. It would be paid in 10 to 20 business days.
Another month passed. We called again. Now they discovered the policy was written in a strange way with Mother as the owner and me as the annuitant. It was no longer a death claim; it was a surrender. More forms. It would be processed within 20 business days. Nothing.
I called again and so did my agent. The forms were received. Everything's in order. Please allow 10 business days. In the meantime I got a weird letter saying they were changing my address "as requested to "c/o (my name) Friendswood, Tx."
Ten days later I called again to be sure they had my address right. I also asked if the check had been issued. It hadn't. They faxed me another form, which I filled out and returned. By now it is quite clear that they will not be paying the claim. We are exploring legal action.
"
2008-05-31 10:48:23 EST
"This has always been a top notch company for me and my family. We have never had to fight to get a claim paid. Would send anyone I truly care about to them and not worry that we would still be close after that."
2008-05-31 15:21:03 EST
"Ok for all the people who are complaining about there parents Long Term Care policy, Try this, review the policy with the agent or yourself. Look for something called an elimination period, for all those saying their parents didnt recieve care for 6 months or 3 months, look closely at the policy. If there is an elimination period on there, it means they are not gonna recieve care for that long! You really have to research these policies or at least be there when your parents sign up. Everything is clearly stated in the policy. And just a side note, in the elimination period, the days dont count unless that person is actually recieving care, and it cant be care provided by a family member, it has to be a licensed person giving the care. If you want to make sure your parents are set up in the correct way, be there when they actually take a plan of action out. Dont blame the company when its you unfortunate ones who do not review their parents policies. They signed off on them. And for the medicade people who have life insurance, if you get buried by the state, do you know what happens, you go straight from the morgue to the crematory...unless someone is going to pay for it. So if someone on medicade has life insurance its because they would like to have a proper burial and dont want their kids or family to pay for. "
2008-06-04 23:34:12 EST
"My husband took a a life insurance policy 5 months before he died of cardiac arrest at the age of 48. I can understand thier review of the claim because he didn't have it long before he passed away. But they are driving me crazy not sending all the forms they say I have to fill out. Give excuses on why it they weren't sent with the first batch of papers to fill out. They are a terrible company to do business with."
2008-07-07 12:13:06 EST
"the left hand does not know what the right hand has done....
recenty the person(Agent) that is helping me was told that they would not call me personaly about my account but would give the agent information to pass on to me.
I am not sure I would get past the front desk to somebody who knows what is going on with my account if I called....
managment customer transparency does not exist ....
"
2008-07-14 16:10:32 EST
"We have a Medicare Supplement policy with Bankers Life, and a Medicare Drug plan with them, and so far they have paid promptly. However, the fantastic agent that sold us the policy has now left the company, and her replacement met us last month. This week two different agents called us to say that they are our "new" agents (#3 and #4--one for me and one for my wife??), since the 2nd agent has already left the company???? Why are all of the agents leaving the company?"
2008-07-22 17:18:30 EST
"This company is misleading and coerce consumers into buying something they do not need or afford"
2008-07-18 18:52:57 EST
"This company coerce me into writing an annuity for myself to keep my job. I decided to leave the company and then cancell my policy. I cancell the policy during the 30 day free-look. Corporate office was about to issue me a check and the local branch where I was employed called their corporate office and instructed them not to cancell. A few months later, I did not get my check and calls after calls. They found no reason to keep my money 6 months after the request was put in. I am seeking compensation for the period they had my money and file a complaint with the Insurance Commissioner. I am hoping for resolution soon. Beware of doing business with Bankers Life and Casualty Company or work for them."
2008-07-18 19:03:24 EST
"Reading the comments on this site, I think I smell a few Bankers Life Agents out there, Standing for their Company - Now my Comment - I feel that the company is fantastic. I handled my Grand mothers LTC claim and after COMPLETELY understanding the elim pd and other things involved we realized her policy was great.
My Mother and father both have Bankers LTC and Life policies - We are quite the Bankers Life family."
2008-07-17 19:38:58 EST
"I have a Medicare Supp policy with Bankers. When my doctor files a claim, it is months before I get anything from bankers on what they have paid. They have no way on line to check on your claims. To be such and old company and established company, they are so out of date. Everything has to go through their agents and some of them don't really care about your problems. All they want is to sell and make a commission. Not really interested in your problem. If there is a chance to sell you something they will show up."
2008-08-16 23:48:53 EST
"Stay away... they sound good but after they have your money you never hear from them again and trying to get through their phone system to talk to someone is impossible"
2008-07-25 14:54:27 EST
"They handled everything quickly and easily. My agent is so nice and answered all of my questions about Medicare. Bankers Life really is for seniors."
2008-07-28 19:26:27 EST
"They are great at getting you to become insured but if there is any problems they will not bother to return calls."
2008-07-28 21:13:03 EST
"I have an annuity with bankers life and casualty.
Trying to save on taxes I ended up paying $6000.00 in federal taxes because I had poor advice from bankers annuity.
Federal tax advisers encouraged me to discuss the problem with bankers annuity to no avail.
I am unable to get any questions answered about how to close out this account with the least amount of penalty.
Hopefully some good will come out of my mistake - you will think twice before tying your money up in an annuity. "
2008-08-02 11:39:12 EST
"My mom has had home health care insurance since 1996 and has paid faithfully and promptly. Now we've filed a claim in 2008. First claim they received was in March, it's now August and NO PAYMENT. I get the run around each time I call and every two weeks they need a new piece of information.
I've sent in the same information countless times and still nothing. The agents are rude and totally uncaring. They never receive anything sent the first time, there is always a follow up on my part. Faxes seem to fall in a black hole. The only thing they acknowledge is a receipted piece of mail.
It is against their policy to call you or a doctor for a one word addition to a form. I tried to get them to call the doctor for approval on the words "24/7" that he inadvertently forgot to fill in. NOPE!! They don't take information over the phone.
The only customer service this company knows and practices is POOR customer service. I would never ever recommend this company to anyone, ever."
2008-08-06 15:20:35 EST
"Poor commmunication between agent, client and health care agency."
2008-08-05 22:51:15 EST
"Bankers is an excellent company. I think the experience you get with any insurance company, including Bankers Life, depends on your agent. I believe with any large insurance company checks can get lost or misplaced.. and that you won't always get the anwsers your looking for unless you get a strong/responsive agent working for you. Insurance companies all offer similar products and will pay claims.. it is choosing your agent with the company that is most important."
2008-08-07 23:23:02 EST
"Great Company, good service...
"
2008-08-10 02:42:21 EST
"Banker's life long term health care policy is a complete and total waste of money. The company has no intention of ever paying a dime to the policy holder. My mother has been living in a senior living community (assisted living) and we have been applying for benefits for 12 months now, and not only has my mom not received a dime she is still paying $100.00 a month to keep a worthless, policy active. "
2008-08-10 19:31:36 EST
"Worst company I have ever dealt with!"
2008-08-14 11:20:25 EST
"Tried to cancel application one week after applying and asked for refund of deposit...have received only pressure phone calls which I now consider to be harassment!!!"
2008-08-23 13:04:32 EST
"Great company!!!!"
2008-08-24 22:59:00 EST
"Great"
2008-09-02 16:03:31 EST
"Less than 6 months of owning the policy, my husband had a massive heart attack and 100% of bills were paid. the agent was very helpful during this trying time."
2008-09-06 17:48:21 EST
"This company has both good and bad written about them. I did extensive research on this company and was a little disturbed when I saw all these terrible things written. My agent came back to my house and reviewed everything about the company again, then showed me other companies with the same information written about them. I learned that if you look for the bad you will find it, so I looked for the good and was very pleased. Since that time I have filed two claims and have been taken care of. I would 100% recommend this company. Very professional and personal!"
2008-09-09 16:21:12 EST
"I had been an agent for this company for 9 years. I can't believe I stayed with them that long. Now that I'm no longer with them I can see how unprofessional and fraudulent they really are. I once had pride representing them. Now, I can't see how they stay in business and how their agents stay out of jail."
2008-09-09 21:14:20 EST
"Great company, you can find dirt with any company, for seniors there is nothing better."
2008-09-15 20:38:32 EST
"Great Agents !
Need to answer th ephone a bit faster.
Paid all my Medicare claims for bypass operation. Did not cost me penny !"
2008-09-17 15:55:38 EST
"Repeatedly requested information already provided. Insisted on authorization to seek hospital records for period when there was no hospitilization- when a phone call to the hospital would have indicated such fact (via third party information collector who d seemed more intent on having a cause to bill than on collecting accurate information and servicing claimants)."
2008-10-02 15:15:50 EST
"It has been a great experience."
2008-09-30 10:57:59 EST
"Agents, including managers, are poorly informed. Service is like pulling teeth and extremely slow."
2008-09-30 16:14:49 EST
"I took out a Long Term Care Policy in 2002 paying $134.00 per month for coverage even though I was only 57 at the time. Since that policy was issued by premium has gone up 70% for the same coverage (monthly now $245) and from what I now read, they are very difficult to deal with. I have cancelled my policy!"
2008-10-03 10:39:04 EST
"Agent put my money in an indexed annuity. Misled me about my options. Agent will not help me with any follow up questions for service. She is criminal."
2008-10-06 00:59:31 EST
"Agent whited out three signatures on three ploicies.FRAUD. He is still with company!!"
2008-10-08 11:14:10 EST
"love em "
2008-10-12 15:13:21 EST
"Don't let Bankers Life or Conseco into your life, your home, or even near your garbage."
2008-10-12 17:29:05 EST
"The company goes to great lengths to make it as inconvenient as possible to speak with anyone. they are deceptive in their practices and their behaviour is fraudulent. I am consulting an attorney. They have refused to pay any benefits on a long term hlth care policy for an 85 yr old who reqs home hlth assitance. DO NOT BUY A POLICY FROM THEM!"
2008-10-15 07:53:59 EST
"Upon the annual renewal date, the company tries to get me to "upgrade" to a new policy. I overheard the two agents talking at a local resturant: "never renew, always upgrade to a new policy" that way, we get full commission. The new policy may not give the best coverage but, who cares, it's all about us making the most commission." About an hour after hearing this, these two showed up at my door inquiring about my annual renewal! When I confronted them about what I overheard in the resturant, they denied even being there. They quickly left and said just to mail the premium in. "
2008-10-16 15:47:43 EST
"bankers life is the biggest bunch of crooks i HAVE EVER MET"
2008-10-20 16:55:44 EST
"Please people, know what you are buying!! ANY company will not pay your family to care for you - it's called LIABILITY!!! I love the agent, company and policy! I have referred many people, friends and family to them!! They've been around for so long!!"
2008-10-29 01:43:58 EST
"After you get an agent he/she will be different next year. The only thing the new agent is interested in talking to you about is increasing your coverage. "
2008-10-28 12:03:25 EST
"This company stonwalls on paying for long term care insurance. My father finally started receiving payment when he had to move to a higher level of care in another facility. Since July (it's now November), he has not received a single payment. The company keeps telling me that it takes time. Why would it take 4 months to process when he already received payments, his diagnosis has not changed, and he now requires a higher level of care?? I've had to fax forms repeatedly because they "lose" them. I feel that they have ripped off my parents who always paid premium on timr and I will never recommend this company."
2008-11-04 08:29:34 EST
"Very "unfriendly" company. Will challenge every claim at all costs. What a mistake I made."
2008-11-07 23:08:51 EST
"SLOW in paying- has not paid for adult day care at all- stalling .
Agent is very good. Company is not Good!"
2008-11-08 22:15:53 EST
"I am 72 years old and have carried life insurance for many years. I recieved mailed information from Bankers Life. I requested information and an agent called me in regards to Long Term Care. My children can not support any medical costs should I need them. I was treated very well from the Bankers agent who came to my home. Though I thought the premium was on the high side I developed trust in the agent and company. As I type this I am receiving long term care. There has been no snags in the claim process as of today.
I thank Bankers Life for helping me."
2008-11-20 11:49:32 EST
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