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Review: California Casualty |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"extremely poor communication; makes assumptions about what should be done without consulting customer; jeopardizes customers case with responsible party and refuses to accept responsibilitiy for its errors; collusion with other insurance company(ies) at policy owners expense; rude, defensive and belligerant when confronted"
2007-07-14 00:15:13 EST
"On more than one occassion, the person on the other end of the phone did not even know I had a policy, even though the premiums were always paide. I even recieved mail stating that they wanted my business back when I never cancelled the policy! Further investigation by CC revealed they had somne major internal communication issues."
2007-10-31 14:59:18 EST
"DO Not use this company!!!! My car was broken into the dealer showed them how it was broken into and they said I falsified the claim eventhough I have a police repoort to prove it."
2007-12-06 19:21:54 EST
"I love California Casualty! I had a claim and they gave me prompt attention. I was even provided a rental car to drive while my car was getting repaired. My car was in and out of the shop in no time. They even said they would guarantee the parts and service for as long as I owned the car. WOW! Great company and they even provide roadside assistance that is amazing. It just comes on the policy and I can use it as many times as I need at no additional charge. I can not say enough great things about California Casualty."
2007-12-12 20:41:39 EST
"No one there seems to know what they are talkling about - they must have a high turnover in service people. I am extremely unhappy and will be cancelling my policy."
2008-01-04 17:14:10 EST
"Unhelpful, and it is hard to reach a human being, when you do, it is still not helpful."
2008-02-01 15:41:25 EST
"Of course, if nothing ever happens to you, you are happy with your insurance company. Unfortunitely, when something bad happens you expect your insurance company to be knowledgeable and helpful. This company was neither. I have already canceled both my home and auto insurance with them. Good luck if you have this company and have a loss."
2008-02-16 20:20:39 EST
"I have had to file two accident claims with this company. During the first accident, the person I worked with was very unhelpful, blaming, and arrogant.
My second accident was dealt with by much friendlier people, however, it has been 31 days since the accident, and I am STILL without a car, STILL without ANY money from them (even though I was told they sent out the check 7 days ago), and STILL have not had my totaled vehicle paid off by them. This is a horrible company. They are very inexpensive but the quality is also at stake. "
2008-02-26 15:42:32 EST
"Code of Ethics is a joke
very unprofessional - not prompt - not friendly - and NOT HONEST.
Vehicle was damaged by one of your clients - 2 weeks ago - and I still haven't been able to get a rental car."
2008-02-27 13:05:48 EST
"I have been calling and leaving messages with them for weeks now. They won't return my call. My car has been sitting at the collision repair company for three weeks and all they get is a song and dance but no action from California Casualty. It appears they are ripping me of for the damages done in the accident. There is a police report filed, a simple accident on icy roads, I don't get it. They are extremely unprofessional. Don't get insurance with them!"
2008-03-04 18:02:54 EST
"Very helpful and caring company!"
2008-03-25 15:04:17 EST
"I would highly recommend this company!"
2008-03-25 19:53:12 EST
"the customer service is the best i've ever dealt with. My claim was paid out in less than 3 days. They are fantastic and their benfits can't be beat! "
2008-04-03 18:39:37 EST
"I was at fault in an accident in 2001. The claim was settled completely in 3 weeks. I had a tow truck in 1 hour and a rental car in two. My car was totalled and I got a check in one week after I sent the title in.
I tell everyone about the service I got and they have been amazed as they have had to fight with their insurance companies.
In the winter of 2006-2007, I had to use the roadside assistance four times. I never had to pay upfront for this as they towing company performed and got paid by California Casualty. That was a total of $310, I DIDN'T HAVE TO PAY."
2008-04-05 11:17:55 EST
"Our family has been with California Casualty for about 15 years. They have consistently given us excellent service. Example: my son bought a 1980 Firebird Transam on eBay for $500 that was mid-restoration--still needed paint top-coat and leather repair. It was hit and totalled 20 minutes later as he drove into the DMV to register the car. We had not even added it to our policy yet. California Casualty told me that it was automatically on binder with default of comprehensive and collision and that they would cover it. They knew what he had paid for the car and offered him a settlement of $800. I pointed out that it was a classic car, not a junker. They then put it through their classic-car valuation process and paid him a $2,700 settlement. Hard to argue with that!
They treated my other son very well in a claim he had, being very patient with his less-than-responsive communications, and persisting in getting his car repaired properly over a 12-month period.
California Casualty rocks!"
2008-04-23 15:58:44 EST
" I bought a car in 2008 and got a ticket for going 60 in a 65. I found out they were charging me 8 grand per year to insure my car. I put in a few phone calls to other companies and was quoted at a much lower rate. (2-3 grand per year).
Their service over the years have been great. But this time they were rude, and seemingly uninterested in keeping my business by negotiating a better rate. "
2008-04-29 13:40:19 EST
"I had a homeowner claim that took ages for them to decide if they would cover the claim or not. They finally did, but it was like pulling teeth!! They made me feel like I had done something wrong. I will be ending my coverage with this cold, uncareing company."
2008-04-30 16:54:34 EST
"Very professional and knowledgeble Customer Service employee's. Excellent value over the time I have been insured with this company."
2008-05-27 11:40:47 EST
"California Casualty provides great service at a fair price. I would recommend them to any colleague with confidence they fulfill their promises. "
2008-05-27 15:36:42 EST
"Even as a new autoinsurance costumer, my quote was about $1000 cheaper than both geico and progressive..."
2008-07-10 01:12:44 EST
"I totaled my two year old truck after I had only had it a month they reimberst me enough to buy I brand new one even though the accident was ruled my fault. They we're really nice when we called from the hospital and when they called to get a full report from me. of course this was my only traffic violation ever so I don't know if that had something to do with it but I was really happy with their service"
2008-07-04 13:45:59 EST
"I have been with this company for over 40 years. I insure 2 autos, 1 tent trailer, my home and my boat with California Casualty. I have had no complaints. "
2008-07-22 19:58:48 EST
"TERRIBLE SERVICE!!!"
2008-07-18 18:56:57 EST
"Customer over 40 years... 20 years as teacher under group rates, 20+ years as businessman. I KNOW I'm covered, no hassles, no delays, lots of courteous help and information. VERY satisfied"
2008-08-03 15:00:17 EST
"My husband and I have been with Ca sualty for about 15yrs now.
I filled my first claim about 3 years ago when my SUV was broken into outside of my dentist office. The service was fair although we will never again go with their AutoBody Shop recomindation.
This year my husband filled a claim for his motocycle. While parked in a shopping center, someone hit/dropped it (?) causing damage on one side. When my husband called in the report he had the rudest person he has ever delt with on the phone taking down the information. They made him feel like he had done something wrong. It took WEEKS of going back and forth with the claims adjuster for the claim to get settled and the bike repaired.
My husband and I had auto withdrawn payments set up. When we called to inform them we changed banks we were told that they do a 10 day pre withdrawl and that they could not update the account in time causing an NSF fee on our old bank. I gave them a credit card to charge the now due premium but had to send/mail them the new bank info. Not only did they attempt the auto deduction again with the old bank but they did it two more times AND sent me notices in the mail that unless I paid the premium they would cancel my insurance... my NSF fees went OVER 300.00 and they refuse to be responsible for any of it.
The right hand does not know what the left hand is obviously doing!!!!
"
2008-10-06 21:35:44 EST
"I have had to file a claim as my car was literally blown up by St. Louis city due to what I have been told was a combination of gas leak and electrical short circuit underground resulting in and explosion launching a manhole into the underside of my car giving lift-off and totaling it upon landing. I thought this would be easy for my insurance company to take care of and make sure that I am taken care of, WRONG!!!! They are the most condescending, patronizing, manipulative, disrespectful and just plain rude group of people I have ever, EVER, dealt with. To this day, I have not received a check for my totaled vehicle and they still tried to send me a bill and deduct an auto-payment for a policy no longer in effect for a total vehicle. After weeks of inaction I inquired about my claim, when I stated that I didn't agree with the quote they were suggesting, which was in fact less than 1/4 of the value of the vehicle, I was rudely told to pursue prohibitively expensive alternative solutions that would result in a even lower amount for me to use to replace my vehicle. Trust me, from my experience I can tel you; NEVER, EVER, EVER get insurance from them. They are the absolute WORST insurance company ever! You will get exhibitions of highly unprofessional and childish behavior instead of the service you paid for. The can be summarized in one word, TERRIBLE!"
2008-11-10 13:30:35 EST
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