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California Casualty Reviews and Customer Comments

These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"POOR CUSTOER SERVICE. I was treated like a criminal. The agent put me on hold to critique the photos of the damage and than accused me of trying to claim two different incidents. After some thought I guess it benefits the insurance company if they can deduct two separate deductible's at 500 a piece. Was interrogated for over an hour finally hung up the phone. "
Commented on 2014-06-30 16:05:14 EST
"Rude claim managers. Very unhelpful. Responses were as if reading from a script"
Commented on 2014-05-22 20:38:52 EST
"This company looks for loop holes to prevent payment and uses low ball and incomplete estimates in its offers "
Commented on 2014-05-01 01:10:13 EST
"Unprofessional ill intentioned requires used parts poor customer service extremely rude claims individuals. "
Commented on 2014-02-12 10:33:43 EST
"always raising my rate by 5 here and 5 there. I started paying 63 and by six months was paying 87 with no accidents or tickets."
Commented on 2013-11-01 07:57:47 EST
"extemely poor claims service and rude adjusters"
Commented on 2013-06-04 09:03:31 EST
"Despite not having a local agent interaction with the company has always been efficient professional and satisfactory."
Commented on 2013-05-07 14:58:38 EST
"For the first time in 20 years as a member I have actually needed this company due to a car break in car theft and an attempted home invasion robbery. Their handling of the case has been so incredibly incompetent and abysmal that I will be switching insurance companies as soon as my policy expires this spring."
Commented on 2013-03-05 09:52:29 EST
"Extremely poor response rude on the phone low-ball claims adjustment hassles regarding rental car replacement....nothing went well. avoid this company."
Commented on 2013-02-13 20:15:05 EST
"Sent me a bad check and bounced my account and I got a fee."
Commented on 2013-01-24 12:10:46 EST
"avoid the towing insurance. It is misrepresented as unlimited."
Commented on 2012-10-25 12:52:21 EST
"Fast claims adjustment"
Commented on 2012-04-24 12:15:24 EST
"I think it is the exclusity California Casualty offers that appeals to me. Since they only service educators firefighters law enforecement nurses I think my needs are being met with this focus. When I saw the negative feedback on this site I wondered why no one had a possitive experience. I concluded that only the people with a negative experience went here but was happy to see people with experiences closer to my own on the California Casualty Facebook page."
Commented on 2012-03-05 13:26:56 EST
"I was recently in a car accident and totaled my car. I have now been waiting for 3 weeks to even get someone to make an adjustment on the vehicle. I have called about my car over a dozen times and I have only gotten one phone call in return. They never seem to be happy that they are dealing with my situation. I have yet to see what the settlement will be but I they already claimed that my car had 20000 more miles on it than it actually does. Very Frustrating"
Commented on 2012-02-10 11:01:19 EST
"I just moved to Nevada and called CalCas for an auto quote for my wife and me. I am a teacher and should expect "deep discounts" for being an educator. They quoted me 3744 for a policy. I was flabbergasted. I was told that insurance in Nevada is expensive. My wife called Geico and was quoted 800/yr for a more comprehensive policy. I called CalCas back to see if they made an error and they had no idea how Geico could be so low. Deep discounts my rear end. They are ridiculous."
Commented on 2012-01-24 22:12:47 EST
"There is no issue with the dollar amount of the settlement they offer but they are excruciatingly slow in processing. It has been six weeks since my accident and a week since my car repairs were completed and they STILL havent sent a check for the amount they authorized"
Commented on 2011-11-28 18:57:50 EST
"they make the rules"
Commented on 2011-11-18 18:53:17 EST
"All my claims have been handled well. No stress at all. The most recent claim was for a damaged bumper which was replaced and while I was hanging out in the body shop office the shops claims processor who has a lot of experience told me that California Casualty is much easier to deal with than the other companies."
Commented on 2011-11-18 17:08:41 EST
"All services provided on-line terrible customer service constantly making mistakes with billing delivery and payment processing...avoid this company"
Commented on 2011-10-30 16:50:10 EST
"Unable to handle claims OR they just refuse to pay"
Commented on 2011-09-26 14:40:32 EST
"They stalled and then denied paying for cost items claiming not covered. Resulting in car being broken into again."
Commented on 2011-09-20 19:10:30 EST
"did not return calls no adjusters local only paid for half of hail damage 6 months later"
Commented on 2011-06-10 17:16:16 EST
"Low balled and denied covering damage to my home that according to contractor and several other sources every other major insurance company covers."
Commented on 2011-06-08 13:00:04 EST
"They never return any calls. Wanted me to put something on my house that was near impossible to get. They are also twice as much as the other policy I had. I went with them because they claimed to be offering me a great deal. This was not the case."
Commented on 2011-02-16 17:23:04 EST
"This company will fight you tooth & nail not to pay you for your loss!!!!!"
Commented on 2011-01-03 19:23:00 EST
"Excellent Company!"
Commented on 2010-12-16 13:30:43 EST
"I have always found the help I have received on the phone very good. The only issue I have had was the claims adjuster was from another state and he took a bit too long to come out and look at the car. All repairs were covered, it took a little longer than expected."
Commented on 2010-12-06 06:48:30 EST
"they have been a nightmare to work with"
Commented on 2010-11-18 15:02:09 EST
"Very slow to pay. Will not offer fair cash value for vehicle. Try to use reman parts instead of parts direct from manufacturer."
Commented on 2010-11-11 10:07:47 EST
"This company has improved since first joining them. I was very unsatisfied initially and expressed to them that I would cancel the coverage, but they convinced me otherwise. Since then, the company has improved their customer service and has a more orderly and efficient automated telephone service when making contact. I like the one year policy term as opposing the 6 month term offered by most insurance companies. The E-Z Pay plan helps, as well. "
Commented on 2010-10-28 11:57:59 EST
"Very good before, but they have a horrible history of not returning calls or answering questions. I am definitely not sure if I will remail with this company or not."
Commented on 2010-10-18 16:23:11 EST
"Do yourself a favor and go with a larger insurance company. If you do have a claim, they will drag the payment out as long as possible. Not worth the savings. "
Commented on 2010-09-29 18:34:24 EST
"Cannot get the adjuster or her manager to call me back. I have left several messages and have been very cordial and just want my claim settled."
Commented on 2010-08-23 13:13:43 EST
"Thankful for the great agent I have, he has taken care of everything I needed to get switched over & get my my reimbursment back from State Farm. I really like that I have called after dinner & he is still there, unlike my previous agent who was never there after 430!"
Commented on 2010-08-10 15:43:54 EST
"I did not like the way they handled my previous claim. I know the vehicle should have been totaled and the adjuster did not. The vehicle has not been the same since. "
Commented on 2010-08-07 16:34:46 EST
"Cal Casualty sits on claims for months-rude customer service, and will do whatever they can to deny your claim"
Commented on 2010-08-05 10:52:55 EST
"They did not recognize the damage to my roof caused by storm. Marked my roof with chalk."
Commented on 2010-08-01 09:17:32 EST
"154 days/4+ mon. and no help. They immediately got an attorney who has been exteremly adverserial. We have sat with the majority of our windows and sliding door broken during the past 30+ days of rain, wind and cold weather."
Commented on 2010-06-03 13:22:27 EST
"As a recently injured fire fighter, California Casualty reduced my premiums until I was able to return to duty. They understand public saftey workers better than any other company. Thanks for helping me!"
Commented on 2010-05-20 16:13:23 EST
"Wonderful service. I love my agent. She is wonderful, and claims service was quick and professional!!! I would give them an A+"
Commented on 2010-04-22 20:41:21 EST
"Claim people were very slow to respond and incredibly disagreeable to deal with."
Commented on 2010-04-08 15:08:04 EST
"Made every possible effort to deny claims in any way they could, including contorting the terms of contract to benefit themselves, as well as making there own claims about what they felt happened with the claim. Would be better off paying the money to myself since they dont seem to cover anything anyhow."
Commented on 2010-03-10 19:20:36 EST
"They always provide excellent customer service. When I had to file a claim, it was handled promptly and they took care of everything. Very satisfied."
Commented on 2010-02-11 19:15:07 EST
"Representative gave wrong information concerning policy. I was without insurance and the company read were the representative had stated that I had until Nov. 11 to pay premium. I was so upset because this was information that I did not ask for it was given to me and the next representative along with supervisor would not insure me until the next morning. I have recommended this company to many teachers but when they left me without coverage last night I was very disappointed in the company and their service when it was obvious that the mistake was on their end."
Commented on 2009-11-06 11:46:22 EST
"this company is terrible. they dont answer their phones and when they do they are rude and accusatory sounding. horrible service and horrible communication when you need them. thumbs down."
Commented on 2009-10-30 19:01:18 EST
"I have been with California Casualty for almost 13 years, I had to file a claim on my home in 1997 and my car was totalled in Feb 2001. In 1 hour a tow trck was at the scene, and in 2 hours I had a rental car. I was back to work 10 minutes later. An adjuster looked at my car the next day and phoned me at work to tell me it wastotalled. He asked me to get the title and send it to the company, He yold me what the valuee of the car was they sent me half of that amount immediatly so I could place a down payment on a new one when I found one. When they received the title in their office I got a check for the other half, The company was wonderful, and still is. "
Commented on 2009-09-26 04:06:31 EST
"They paid. Extremely satisfied, excellent service"
Commented on 2009-08-25 16:42:59 EST
"I was with California Casualty for 6 months. I was satisfied with their service UNTIL I changed addresses. I moved just 10 minutes away from my old address, and California Casualty told me my rate would be increased to 40 dollars more monthly. When I spoke with customer service, they were very short with me and very rude. They gave me no legitimate reason why it would need to increase that much. I would never suggest them to anyone after this experience, unless you plan on never changing your policy plan. Go with Progressive instead. "
Commented on 2009-07-07 23:02:17 EST
"If you have an accident with a California Casualty customer, get your self a lawyer. It took me a year to collect on a totaled vehicle. The police and the insured both stated that I was not at fault but Califonia Casualty did everything they could to delay payment. I eventually started legal action against their insured driver and then they finally paid up. My insurance State Farm was no help at all during the whole ordeal."
Commented on 2009-06-16 12:27:30 EST
"I have been insured with California Casualty for 28 years. In all that time, no matter what the issue, I have been treated fairly and with professionalism. I have no problem recommending this company. They really do care about their customers."
Commented on 2009-03-07 10:40:03 EST
"After our son rear ended another vehicle, we tried to reach a settlement with the other driver on our own. When the driver tried to charge us nearly 3 times the value of his bumper, we went ahead and filed with Ca Cas. They took the information from us and quickly assumed the claim and settled with the driver for the amount we origianly were going to pay him. No problems what so ever and it did not raise our rates. Have also filed a claim on our home owners policy. Was handled very well, repairs were done and contractors paid in a very timely fashion with minimal interuption to our family and home. When reading reviews, keep in mind, why file a claim if it is someone elses' fault that their insurance should pay for."
Commented on 2009-02-23 17:58:47 EST
"2 years ago I went to get in my car and there was a car hitting my front bumper. So I immediately got out my camera to take pictures since the car was on top of my bummer and did damage to my front bumper. I even got video tape of the car hitting my car along with the license plate number and visual picture of the person. CC told me that I would still have to pay even though i had video, pictures and phoen calls from the person. It was absolutely ridiculous!"
Commented on 2009-02-11 23:08:33 EST
"In June 2008 I was hit in my car by an 18 wheel semi truck. The driver was cited, and I figured that this was an open and shut case in regards to how my claim would be expedited. But this was farthest from what I experienced. The claims adjusters were incredibly rude and not understanding. I was leaving messages and not having them returned. They provided no clarity about the claim, nor a timeline of when it would be resolved. My claim was being passed along from agent to agent to agent. I even had an attorney for my 3rd party claim to help iron things out and was listed as main point of contact, as due to my injuries, I was left with speech impairments, and when I could speak with an agent, I was left with extreme mind fatigue. The agents coordinated poorly with my bank, my GAP, and probably with the other insurance company, which was Hartford. People would tell me they couldn't understand why it took so long for me to get a rental car and for the claim to be processed. People would tell me I should of had the claim resolved within a month and already have another vehicle. However, California Casulty was disorganized, sloppy, and when I told a couple agents that I was dissatisfied and felt I was being treated unfairly by them, both agents, at different times, spoke condensendingly and rudely to me. My accident was on 6/4/08, and the claim was not fully resolved until the end of August--over 2 1/2 months. This was the only comprehensive and collision claim I filed while with the company for over 8 years, and this was how I was treated. Dealing with customer service was always a pleasant experience, but dealing with claims was a nightmare. Due to this, I am actively seeking another auto insurance company. And on top to this, I had in recent months come to find out that I've been paying too much in premiums for mostly basic coverage. My advise to anyone is to not sign up with this company. I hope they go belly up with the rest of the economy--they deserve it."
Commented on 2009-02-05 23:31:58 EST
"These people all seem trained to be rude to customers. They start out all calls being very friendly and then they just end up being rude to you and treating you like a child."
Commented on 2008-12-22 13:11:03 EST
"I have had to file a claim as my car was literally blown up by St. Louis city due to what I have been told was a combination of gas leak and electrical short circuit underground resulting in and explosion launching a manhole into the underside of my car giving lift-off and totaling it upon landing. I thought this would be easy for my insurance company to take care of and make sure that I am taken care of, WRONG!!!! They are the most condescending, patronizing, manipulative, disrespectful and just plain rude group of people I have ever, EVER, dealt with. To this day, I have not received a check for my totaled vehicle and they still tried to send me a bill and deduct an auto-payment for a policy no longer in effect for a total vehicle. After weeks of inaction I inquired about my claim, when I stated that I didn't agree with the quote they were suggesting, which was in fact less than 1/4 of the value of the vehicle, I was rudely told to pursue prohibitively expensive alternative solutions that would result in a even lower amount for me to use to replace my vehicle. Trust me, from my experience I can tel you; NEVER, EVER, EVER get insurance from them. They are the absolute WORST insurance company ever! You will get exhibitions of highly unprofessional and childish behavior instead of the service you paid for. The can be summarized in one word, TERRIBLE!"
Commented on 2008-11-10 12:30:35 EST
"My husband and I have been with Ca sualty for about 15yrs now. I filled my first claim about 3 years ago when my SUV was broken into outside of my dentist office. The service was fair although we will never again go with their AutoBody Shop recomindation. This year my husband filled a claim for his motocycle. While parked in a shopping center, someone hit/dropped it (?) causing damage on one side. When my husband called in the report he had the rudest person he has ever delt with on the phone taking down the information. They made him feel like he had done something wrong. It took WEEKS of going back and forth with the claims adjuster for the claim to get settled and the bike repaired. My husband and I had auto withdrawn payments set up. When we called to inform them we changed banks we were told that they do a 10 day pre withdrawl and that they could not update the account in time causing an NSF fee on our old bank. I gave them a credit card to charge the now due premium but had to send/mail them the new bank info. Not only did they attempt the auto deduction again with the old bank but they did it two more times AND sent me notices in the mail that unless I paid the premium they would cancel my insurance... my NSF fees went OVER 300.00 and they refuse to be responsible for any of it. The right hand does not know what the left hand is obviously doing!!!! "
Commented on 2008-10-06 20:35:44 EST
"Customer over 40 years... 20 years as teacher under group rates, 20+ years as businessman. I KNOW I'm covered, no hassles, no delays, lots of courteous help and information. VERY satisfied"
Commented on 2008-08-03 14:00:17 EST
"I have been with this company for over 40 years. I insure 2 autos, 1 tent trailer, my home and my boat with California Casualty. I have had no complaints. "
Commented on 2008-07-22 18:58:48 EST
"Even as a new autoinsurance costumer, my quote was about $1000 cheaper than both geico and progressive..."
Commented on 2008-07-10 00:12:44 EST
" I bought a car in 2008 and got a ticket for going 60 in a 65. I found out they were charging me 8 grand per year to insure my car. I put in a few phone calls to other companies and was quoted at a much lower rate. (2-3 grand per year). Their service over the years have been great. But this time they were rude, and seemingly uninterested in keeping my business by negotiating a better rate. "
Commented on 2008-04-29 12:40:19 EST
"Our family has been with California Casualty for about 15 years. They have consistently given us excellent service. Example: my son bought a 1980 Firebird Transam on eBay for $500 that was mid-restoration--still needed paint top-coat and leather repair. It was hit and totalled 20 minutes later as he drove into the DMV to register the car. We had not even added it to our policy yet. California Casualty told me that it was automatically on binder with default of comprehensive and collision and that they would cover it. They knew what he had paid for the car and offered him a settlement of $800. I pointed out that it was a classic car, not a junker. They then put it through their classic-car valuation process and paid him a $2,700 settlement. Hard to argue with that! They treated my other son very well in a claim he had, being very patient with his less-than-responsive communications, and persisting in getting his car repaired properly over a 12-month period. California Casualty rocks!"
Commented on 2008-04-23 14:58:44 EST
"I have been calling and leaving messages with them for weeks now. They won't return my call. My car has been sitting at the collision repair company for three weeks and all they get is a song and dance but no action from California Casualty. It appears they are ripping me of for the damages done in the accident. There is a police report filed, a simple accident on icy roads, I don't get it. They are extremely unprofessional. Don't get insurance with them!"
Commented on 2008-03-04 17:02:54 EST
"Code of Ethics is a joke very unprofessional - not prompt - not friendly - and NOT HONEST. Vehicle was damaged by one of your clients - 2 weeks ago - and I still haven't been able to get a rental car."
Commented on 2008-02-27 12:05:48 EST
"I have had to file two accident claims with this company. During the first accident, the person I worked with was very unhelpful, blaming, and arrogant. My second accident was dealt with by much friendlier people, however, it has been 31 days since the accident, and I am STILL without a car, STILL without ANY money from them (even though I was told they sent out the check 7 days ago), and STILL have not had my totaled vehicle paid off by them. This is a horrible company. They are very inexpensive but the quality is also at stake. "
Commented on 2008-02-26 14:42:32 EST
"Of course, if nothing ever happens to you, you are happy with your insurance company. Unfortunitely, when something bad happens you expect your insurance company to be knowledgeable and helpful. This company was neither. I have already canceled both my home and auto insurance with them. Good luck if you have this company and have a loss."
Commented on 2008-02-16 19:20:39 EST
"DO Not use this company!!!! My car was broken into the dealer showed them how it was broken into and they said I falsified the claim eventhough I have a police repoort to prove it."
Commented on 2007-12-06 18:21:54 EST
"On more than one occassion, the person on the other end of the phone did not even know I had a policy, even though the premiums were always paide. I even recieved mail stating that they wanted my business back when I never cancelled the policy! Further investigation by CC revealed they had somne major internal communication issues."
Commented on 2007-10-31 13:59:18 EST
"extremely poor communication; makes assumptions about what should be done without consulting customer; jeopardizes customers case with responsible party and refuses to accept responsibilitiy for its errors; collusion with other insurance company(ies) at policy owners expense; rude, defensive and belligerant when confronted"
Commented on 2007-07-13 23:15:13 EST
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