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Review: Country Financial Services |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"FILED A HOMEOWNERS HAIL DAMAGE CLAIM. IT TOOK THE ADJUSTER 6 WEEKS TO PROCESS THE LOSS ESTIMATE-THEN ANOTHER 5 WEEKS TO CORRECT THE LOSS ESTIMATE AFTER THE CONTRACTOR CONTACTED HIM-HE FORGOT TO INCLUDE A FULL ELEVATION OF SIDING. THE ADJUSTER AND HIS SUPERVISOR WERE RUDE WHEN CALLED AFTER WE WERE TOLD 4 DIFFERENT TIMES THAT THE LOSS ESTIMATE WOULD BE DONE "NEXT WEEK".
ANY AUTO CLAIMS HAVE BEEN HANDLED SATISFACTORILY."
2007-08-17 14:05:41 EST
"This company fails to honor estimates of car damages from certified repair specialists. They pay claims based on damage done to their owners cars instead of damage done to the car their insured damaged. In other words if little damage was done to their car, but significant damage was done to the victims car then they only pay a fraction of actual cost to repair victims car. "
2007-11-09 17:19:29 EST
"I paid for a $500,000 insurance policy on a motorcycle and when an accident occured which was not our fault they are calling us liars and cheats on what a fair price is. This motorcycle is 11 years old and they and to give us nothing for it. Both parties got a little excited speaking to each other and now the insurance company refuses to speak to us."
2007-11-13 14:15:09 EST
"Very great rates for sub-contractors they beat my current rates by 25% saved me a bundle."
2008-03-26 14:41:00 EST
"k.now exactly in detail what your policy covers and ask alot of questions"
2008-06-11 21:14:31 EST
"I tried to make my house insurance payment online when the system first locked me out, then I had to call the insurance. They got me back to the website and I went ahead and made the payment, once the confirmation came up, the payment was already done and I realized they had an old Debit/credit card on file. So I told the CSR that I was talking to that it was the wrong card, she cancelled the first payment, then told me where to edit the card information. So I updated and redid the payment. I then hung up and checked my bank account. There were two charges pending for the same amount. I then called back and spoke to a gentleman that said that the first payment was cancelled and it should clear overnight, once everything goes through. I also told him that if it didn't then I would call back. Well this morning, we had overdraft fees because the gentleman stated that it should have cleared out over night. $66 in overdraft fees. So I called them this morning and spoke to a female CSR and she said that the cancellation had been done for the first payment and she even had talked to credit card department. She said there was nothing else that they could do and how could she refund $$$$ that they didn't have. So I got furious and told her that I was going to call my agent. My agent called me back and stated that with a refund like that it take 2-7 days, no one told me this when I called to begin with. Now, I had to call the Debit/credit card office and they were able to take one of the charges off, but Country life insurance does not want to give me my $66 back for the overdraft fee, when the male CSR told me it would correct itself over night and it should not affect my bank account. So, I am going to fight to get my $$$$$ back. "
2008-07-22 14:46:43 EST
"Over some six years, I insured three vehicles and two homes with Country, paying them at least $,018,000 in auto premiums alone. But after having several windshield claims and hail claims and one deer impact, Country sent an "adverse underwriting decision" and refused to provide comprehensive and collision coverage anymore, despite the fact that both my wife and I have not had any at-fault claims and we have never had any citations on our driving license records. At most, Country would have paid some $8,000 in claims, keepin the remaining $10,000 in premiums for their own profit. But apparently that was not enough profit for them.
For a separate insurance policy that my daughter had, Country set a pattern of not investigating accidents completely, failing in one incident to even interview the other driver and establish the facts concerning him. He "skipped out" and yet Country maintained he was a claimant even though he never filed a claim. Country prefers to just pay claims to other parties rather than "stand up" for its clients' rights, and raise rates on its clients or file "adverse underwriting" decisions against them. Basically, all Country wants to do is collect premiums and "screw" their clients who have claims. If you contact their customer service reps, they don't listen and don't answer questions; and, if one persists, they became rude, use a standard phrase ("This conversation is over.") to end discussion and hang up.
"
2008-08-02 23:55:39 EST
"Bad faith across the board, borderline fraud and little response to any problems."
2008-08-10 18:46:10 EST
"They are AWEFUL when it comes to actually paying the claim. You will NOT get the money you should."
2008-10-08 13:42:00 EST
"Agent is very good, knows our family, recommends what we need. Plus our claim was handled quickly."
2008-11-23 02:07:32 EST
"Been with Country for over 30 years. Pretty happy with the over all. Did have a slight car dent that happend in a parking lot. The rep who needed to review the damage was hard to get a hold for an appt. However, recently I was rear-end and the car was totaled. The claims manager was the best. He explained everything, faxed docs to me. Called to be sure things were ok. They let me have a rental extra days, due to my daughters wedding that same week. They were great. Agent is also great. Not a hard sell type. Asked if things are ok and leaves it at that. Not pushy. "
2008-12-18 23:28:44 EST
"Excellent people, Great Prices"
2009-02-09 17:00:16 EST
"We had a house fire in August of 2007. The claims representative for large claim losses, did not settle till late November. During that time he was not able to be reached and did not call us back for 3 weeks at a time. He did not provide any sort of housing allowance till over a year later. The claims representative that handled our personal property lied to us and cheated us out of any settlement for most of our clothing. This claims representative went on CAT duty and completely ignored our claim. We had to contact the agent and then he had to complain to the adjuster in order for us to get our calls returned.
We were not able to get back into our home for 15 months. We were very unsatisfied with the claim reps not calling us back, not revising the initial property lists (as we remembered things) and not giving us the fair value of items.
Although we loved our agent, the adjusters, in this area, were terrible! "
2009-03-02 12:24:34 EST
"This company's agents are not cooperative with customers. Waited to hear from agent more than 2 monhts"
2009-04-24 12:18:19 EST
"They are great to work with, the agent is knowledgable, prices are fair and overall we have had a good experience. Not sure what the few people's problems are on this board but since only 24 of their thousands of customers have taken a survey I thought I would add my 2 cents. Highly recommended if they do business near you."
2009-04-24 17:26:45 EST
"Have had them for two years. After claims for wind damage and an auto claim they cancelled my insurance. I see other people complaing here had several claims before being cancelled. They have no explanation except their right."
2009-04-25 20:27:15 EST
"Country Financial OVERCHARGED me for 7 months of Insurance with them. I HAD to catch the problem, and when I finally spoke to an associate manager about the problem, he acted cocky and told me there was no telling how long it would take for the underwriters to get an answer. "
2009-08-21 13:29:12 EST
"The claim prosses has been the biggest joke I have ever been a part of. It has now been 2 months and we are still trying to get the money to pay the body shop who fixed our car. The adjuster gave us the lowest estimate that we have ever seen!"
2009-09-22 16:48:57 EST
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