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United Services Automobile Association Review

United Services Automobile Association Company Information

Customer Rating:
Rating: 3.5464 Reviews United Services Automobile Association has received an average of 3.5 stars out of 5 based on 464 user reviews.

Company History:
Founded 1922, USAA only insures members of the U.S. Military and their descendents. 2006 Fortune 500: 189th in Revenue; 87th in Net Worth; 76th in Assets. USAA serves about 6 million member customers, primarily military personnel, military retirees and their families. Its products and services include property/casualty insurance, life insurance, banking, credit cards, discount brokerage, financial planning, and investment management. Insurance and financial products are sold mainly by mail,..Read More

Lines of Insurance:
Auto, Long Term Care, Life, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

United Services Automobile Association Satisfaction Survey

Overall, how satisfied are you, with United Services Automobile Association?


Contact Information for United Services Automobile Association

Company Contact Info:
Chairman   Robert G. Davis
9800 Fredericksburg Rd.
San Antonio, TX 78288
800-531-8646

United Services Automobile Association Reviews and Customer Comments

"One claim for water damage and rate went up over 1000 dollars."
Commented on 2014-02-27 05:31:35 EST
"Great Insurance Company just avoid their Mortgage products like the plaque"
Commented on 2014-02-18 19:39:33 EST
"I've been with USAA for over 20 years and this company has changed. They claim to be on your side.. however they are profit motivated and use their old reputation for benefit while operating under new guidelines to increase bonus revenues for higher management. My home was recently struck by lightning and I had to replace all of the appliances and USAA took 6 months and several letters and complaints to fix. It took a letter to the CEO to get their attention. I used to believe it was internal personalities that were the problem but now believe it is endemic to the new USAA. Honesty at the lower levels during purchases and shell games at the top to continue large bonuses. They will move money from account to account so that your home mortgage payment is late. They will uninsure your vehicle when you have paid them in full for the insurance. This is a corrupt company. Do not do business with them in more than one way. I've learned my lesson. Keep your eggs in different baskets and keep your money and assets separated from the billers. "
Commented on 2014-01-15 16:38:24 EST
"At one time USAA set the standard for claims service to its customers. Now that USAA has become a profit center and is advertising to the far reaches of the globe customer service and claims processing have taken a nose dive. Usaa now uses a company to valuate classic cars who has lost every court case on car values they have ever been in. USAA has also gone from its home appraisers who where know for their honesty integrity and fairness to the same people used by such "quality" companies as Farmers Travalers and Met Life. USAA has taken 4 months to pay the remediation and salvage company that came to my house. and YES it is a preferred provider for USAA. Bottom line is that USAA no longer cares about veterans. They only care about their bottom line. "
Commented on 2013-11-18 14:47:00 EST
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