Read Reviews From Your State

United Services Automobile Association Review

For A Fast FREE Auto Insurance Quote
CALL 877-479-5070
Sponsored Ad

United Services Automobile Association Company Information

Customer Rating:
Rating: 3.5471 Reviews United Services Automobile Association has received an average of 3.5 stars out of 5 based on 471 user reviews.

Company History:
Founded 1922, USAA only insures members of the U.S. Military and their descendents. 2006 Fortune 500: 189th in Revenue; 87th in Net Worth; 76th in Assets. USAA serves about 6 million member customers, primarily military personnel, military retirees and their families. Its products and services include property/casualty insurance, life insurance, banking, credit cards, discount brokerage, financial planning, and investment management. Insurance and financial products are sold mainly by mail,..Read More

Lines of Insurance:
Auto, Long Term Care, Life, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

United Services Automobile Association Satisfaction Survey

Overall, how satisfied are you, with United Services Automobile Association?


Contact Information for United Services Automobile Association

Company Contact Info:
Chairman   Robert G. Davis
9800 Fredericksburg Rd.
San Antonio, TX 78288
800-531-8646

United Services Automobile Association Reviews and Customer Comments

"We have a "total loss" vehicle for an accident that was not our fault. We have to go through USAA for our claim because the person at fault caused a 5 car accident and the limits on her policy aren't enough to cover property damage. Like someone has already mentioned their valuation for the car amount is done by CCC One based out of Chicago you can google them unfortunately most insurers use them. The valuation is just laughable. They didn't use true comps for our car because they said none were available within 200 miles. When I told them that I knew of at least 5 that were available at our local dealer they told me that those cars were thrown out of the valuation because the prices were too high. I haggled with them until I couldn't do it anymore because they were clearly well trained reading from a script perhaps even believing what they were telling me. Once I got bumped to the "total loss" department they pretty much didn't treat me like a human anymore. So I did my research and find out that I can invoke my appraisal clause meaning I can have my car appraised by and independent appraiser USAA would have to hire one too. The two appraisers would work out a price. I interviewed several car appraisers. One said they would take my case never called me back. One sounded very cautious over the phone about trying to work with USAA. The third one I interviewed just put it all out there for me. She said 1. USAA never negotiates. 2. You can invoke your appraisal clause do what you are suppose to do but they will not follow the law will "hire" one of their own appraisers. 3. They will not work anything out with an appraiser I hire they will automatically send it to arbitration. 4. They will insist that the arbitrator be one that they pick. 5. They will draw the process out for at least 3 months and usually 6 months. 6. Her final advice to me take their offer the loss ...switch insurers. Try to get a small local carrier if you can't go with the best priced carrier. She said most insurers are going to use CCC One for total loss values but all insurers except for USAA will negotiate the total loss settlement."
Commented on 2014-09-05 05:49:44 EST
"I have been with USAA for 26 years. I have had 3 comp losses 2 theft of vehicles 1 glass claim. I have been treated with respect each time. I work for another insurance carrier and the carrier I work for completely sucks compared to USAA. "
Commented on 2014-06-28 20:41:08 EST
"USAA has always been there for me. I have no idea how people can talk bad about them. It seems most negative comments here are all blame blame blame. I bet some people are confused about what they are actually covered for. USAA has always gone above and beyond for me and everyone I know. P.S. I am an insurance agent for another company and I know the difference and I'll never leave"
Commented on 2014-06-18 15:09:05 EST
"We have our vehicles and home insurance through USAA along with a checking account. They have always been great until you need them. I recently was in a car accident where it was deemed I was NOT at fault. My car which I purchased brand new was 6 months old and was deeemed a total loss. USAA was great in the beginning and was on top of things. Then they gave us the value of our car. They use CCC One to determine the value of the vehicle. CCC is known to give low ball values in order to save the insurance companies money every year. We put down 10000 on the car and all they want to offer is the payoff amount on the vehicle. NADA and Edmunds values are right in line with each other and are at least 7000 over what CCC values the car at. I know that cars depreciate but they are not leaving us any room to even look into replacing our family car. We are currently speaking with an attorney to see what avenues we have against this offer. Beware if you have vehicles insured by USAA."
Commented on 2014-05-06 15:42:10 EST
View All Comments
View All Companies Reviewed
Huge Insurance Savings! Click to Get Free Quotes & Save Up To 60%
Get Auto Insurance Quotes from Top Companies:
Get Life Insurance Quotes from Top Companies:
Get Home Insurance Quotes from Top Companies:
Get Health Insurance Quotes from Top Companies:
Read Reviews From Your State
Hide