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United Services Automobile Association Review

United Services Automobile Association Company Information

Customer Rating:
Rating: 3.5470 Reviews United Services Automobile Association has received an average of 3.5 stars out of 5 based on 470 user reviews.

Company History:
Founded 1922, USAA only insures members of the U.S. Military and their descendents. 2006 Fortune 500: 189th in Revenue; 87th in Net Worth; 76th in Assets. USAA serves about 6 million member customers, primarily military personnel, military retirees and their families. Its products and services include property/casualty insurance, life insurance, banking, credit cards, discount brokerage, financial planning, and investment management. Insurance and financial products are sold mainly by mail,..Read More

Lines of Insurance:
Auto, Long Term Care, Life, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

United Services Automobile Association Satisfaction Survey

Overall, how satisfied are you, with United Services Automobile Association?


Contact Information for United Services Automobile Association

Company Contact Info:
Chairman   Robert G. Davis
9800 Fredericksburg Rd.
San Antonio, TX 78288
800-531-8646

United Services Automobile Association Reviews and Customer Comments

"I have been with USAA for 26 years. I have had 3 comp losses 2 theft of vehicles 1 glass claim. I have been treated with respect each time. I work for another insurance carrier and the carrier I work for completely sucks compared to USAA. "
Commented on 2014-06-28 20:41:08 EST
"USAA has always been there for me. I have no idea how people can talk bad about them. It seems most negative comments here are all blame blame blame. I bet some people are confused about what they are actually covered for. USAA has always gone above and beyond for me and everyone I know. P.S. I am an insurance agent for another company and I know the difference and I'll never leave"
Commented on 2014-06-18 15:09:05 EST
"We have our vehicles and home insurance through USAA along with a checking account. They have always been great until you need them. I recently was in a car accident where it was deemed I was NOT at fault. My car which I purchased brand new was 6 months old and was deeemed a total loss. USAA was great in the beginning and was on top of things. Then they gave us the value of our car. They use CCC One to determine the value of the vehicle. CCC is known to give low ball values in order to save the insurance companies money every year. We put down 10000 on the car and all they want to offer is the payoff amount on the vehicle. NADA and Edmunds values are right in line with each other and are at least 7000 over what CCC values the car at. I know that cars depreciate but they are not leaving us any room to even look into replacing our family car. We are currently speaking with an attorney to see what avenues we have against this offer. Beware if you have vehicles insured by USAA."
Commented on 2014-05-06 15:42:10 EST
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