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Liberty Mutual Insurance Review

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Liberty Mutual Insurance Company Information

Customer Rating:
Rating: 2.0670 Reviews Liberty Mutual Insurance has received an average of 2.0 stars out of 5 based on 670 user reviews.

Company History:
Liberty Mutual Group (LMG) is a global insurance company specializing in consumer and business insurance lines, namely private and commercial auto insurance, homeowners, workers compensation, commercial multiple peril (such as fire & theft), general liability, global specialty products, group disability and surety. Its forerunner, the Massachusetts Employees' Insurance Association (MEIA), was founded in 1912. MEIA officially changed its name to the Liberty Mutual Insurance Company in 1917. LMG is among the ..Read More

Lines of Insurance:
Auto, Life, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Liberty Mutual Insurance Satisfaction Survey

Overall, how satisfied are you, with Liberty Mutual Insurance?


Contact Information for Liberty Mutual Insurance

Company Contact Info:
CEO   David H. Long
175 Berkeley Street
Boston, MA 02116
(617) 357-9500

Liberty Mutual Insurance Reviews and Customer Comments

"Their claims adjusters are very aggressive unprofessional. They cannot seem to get claim information correct switch adjusters multiple times during the process. "
Commented on 2014-10-01 16:16:15 EST
"They are the worst company if you have a claim. "
Commented on 2014-09-30 16:44:13 EST
"This review is for all those who reviewed and are happy with Liberty Mutual. Apparently you have not yet presented a claim to Liberty Mutual. I did present a claim they refused to pay it in full to be responsible as they advertise and I was required to arbitrate my claim with them which resulted in an award in my favor for the policy limit and all costs involved. Of course this required several years of waiting and even after the award was served on them which was binding they took a full 30 days to pay it. Now as my reward to Liberty Mutual they have been sued for bad faith. I will report the results of the bad faith case when it is finalized........count on a few more years. Never ever insure with this company...ever."
Commented on 2014-08-28 12:08:29 EST
"Have insured 2 autos my home and a summer home for the past 7 years. Read several articles about "price optimization" within the insurance industry and decided to take a closer look at my coverage and premiums. It turns out that I had been a lazy loyal customer for too long and was taken advantage of by Liberty Mutual. Took my business to another carrier and saved 1410.94 per year in premiums. My new coverage is nearly identical with an increase on my summer property and in addition provides a million dollar liability umbrella policy.Word to the wise check your policy statement each and every year and compare against the prior.I will never do any business with Liberty Mutual again."
Commented on 2014-08-26 16:17:29 EST
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