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Liberty Mutual Insurance Review

Liberty Mutual Insurance Company Information

Customer Rating:
Rating: 2.0651 Reviews Liberty Mutual Insurance has received an average of 2.0 stars out of 5 based on 651 user reviews.

Company History:
Liberty Mutual Group (LMG) is a global insurance company specializing in consumer and business insurance lines, namely private and commercial auto insurance, homeowners, workers compensation, commercial multiple peril (such as fire & theft), general liability, global specialty products, group disability and surety. LMG is among the top ten writers of "commercial lines" and "personal lines" insurance. LMG sells in every state of the union although not all of its lines may be available in each state. Liber..Read More

Lines of Insurance:
Auto, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY

Liberty Mutual Insurance Satisfaction Survey

Overall, how satisfied are you, with Liberty Mutual Insurance?


Contact Information for Liberty Mutual Insurance

Company Contact Info:
Mr.   Edmund F. Kelly
175 Berkeley Street
Boston, MA 02116
(617) 357-9500

Liberty Mutual Insurance Reviews and Customer Comments

"I asked for a quote and then declined it for too expensive. They increased my rate 3200 a year any way and started taking the new rate out of the automatic withdrawal from my bank. They then refused to refund AND refused to take the new insurance off that I had declined. LIVID. Wrote BBB as well. As soon as find another company will be leaving them quickly. Horrible horrible service and doubt this is legal. NEVER EVER GO HERE NOT WORTH THE RISK OF THEM STEALING FROM YOU."
Commented on 2014-03-31 19:54:32 EST
"I had my home owners insurance as well as my two motor vehicles insured with Liberty Mutual. Annual increases were getting ridiculous and since I never filed any claims with this company and both my wife and I have meticulous driving records I called to inquire about reducing my premiums. The agent I spoke to stood fast and the only way I could reduce my rates was through increasing my deductibles. Upon hanging up the phone I contacted another reputable company and without reducing my coverage and actually increasing coverage in some areas I was able to save 500.00 on each policy Home and Auto. I called my agent back at Liberty Mutual told them I switching to another company and was not even asked how they could keep my business after insuring with them for ten years. Horrible customer service and I am happy to be moving on. "
Commented on 2014-03-10 22:51:12 EST
"Consistently had to call them to get the process moving as they took their sweet time on my claim. After a month they said they would not extend my rental after I responded within hours of any request they had of me. Took their time picking up the car from towing yard didn't communicate with the body shop on pickup times and then decide they are back to totaling it again. "
Commented on 2014-03-01 13:23:55 EST
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