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Liberty Mutual Insurance Review

Liberty Mutual Insurance Company Information

Customer Rating:
Rating: 2.0661 Reviews Liberty Mutual Insurance has received an average of 2.0 stars out of 5 based on 661 user reviews.

Company History:
Liberty Mutual Group (LMG) is a global insurance company specializing in consumer and business insurance lines, namely private and commercial auto insurance, homeowners, workers compensation, commercial multiple peril (such as fire & theft), general liability, global specialty products, group disability and surety. Its forerunner, the Massachusetts Employees' Insurance Association (MEIA), was founded in 1912. MEIA officially changed its name to the Liberty Mutual Insurance Company in 1917. LMG is among the ..Read More

Lines of Insurance:
Auto, Life, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Liberty Mutual Insurance Satisfaction Survey

Overall, how satisfied are you, with Liberty Mutual Insurance?


Contact Information for Liberty Mutual Insurance

Company Contact Info:
CEO   David H. Long
175 Berkeley Street
Boston, MA 02116
(617) 357-9500

Liberty Mutual Insurance Reviews and Customer Comments

"I left Geico for Liberty Mutual because they sent a letter to my office claiming great rates for Realtors. I called and indeed they did have very good rates so I switched my two auto policies 2 homeowner policies and umbrella insurance. Just got my notice due in 2 weeks mind you that the rate is going up HIGHER than it was with Geico. I think I was duped and will be pulling all of my policies and recommending to my clients to NEVER use Liberty Mutual. SCAM"
Commented on 2014-07-15 00:07:21 EST
"price keeps going up esp in auto"
Commented on 2014-07-02 08:12:43 EST
"I have filed two claims for hail damage to my roof on a 2375 SF home and Liberty quickly paid and there are no complaints from me. Total of both claims are near 40000"
Commented on 2014-06-20 14:56:43 EST
"I filed an uninsured motorist claim with Liberty Mutual who then REPEATEDLY refused my policy limit demand and instead demanded arbitration. The arbitrator awarded me my policy limitand less than six months after the arbitration award I sued Liberty Mutual for bad faith. Their new attorneys are now claiming I waited too long to sue them for bad faith. "
Commented on 2014-06-08 20:43:28 EST
"Customer service is not up to par....when I call to ask a question the experience is very impersonal...I would like to have an agent who remembers who I am...More of a "mom and pop" feeling"
Commented on 2014-05-22 09:45:06 EST
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