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Erie Insurance Reviews and Customer Comments

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These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"they have been there for us when we needed them and gave us the help we needed "
Commented on 2014-09-27 16:20:38 EST
"I had home auto and catastrophe insurance for 3 yrs. The wind blew shingles off the roof and water came in. I had one claim. They paid the claim quickly then cancelled my home owners insurance.The property claims adjuster was very rude"
Commented on 2014-09-12 17:07:39 EST
"stay away from it"
Commented on 2014-08-11 20:15:42 EST
"Erie seemed to have great rates and I had a policy with them for several years. However after filing a claim for an accident which I was not at fault but my car was totaled they cancelled my plan. Months later I receive a letter in the mail from a collection agency saying that I owed premiums to Erie. When I called my former agent she claimed because of their "auto-renewal" policy I had coverage for several months - even though they had cancelled my plan and I had coverage from another insurer. The agent was very rude and arrogant and refused to correct the error instead telling me "either pay it or we'll ruin your credit." Do not deal with them. As the saying goes... "If something seems too good to be true it usually is.""
Commented on 2014-08-01 16:09:37 EST
"I have had erie for 5 yrs now. In that time my homeowners premium has increased over 80% with no claims and only a mere 10% increase in coverage. As far as my auto ins goes. I hit a racoon and busted the bumper on a mustang. They acted like i was lying about it untill the adjuster seen the hair in the grill. Also took forever to get it all settled. "
Commented on 2014-07-09 11:03:27 EST
"Erie used to be a very exclusive company but not any more. Indeed their rates are low among the competition however instead of paying for the losses now they spend money in finding creative ways to deny the claim.They do this through paid experts submitting reports in their favor. Erie is no better than all other companies that are notorious for avoiding payments. The problem is proverbial in the insurance businesses across the board and Erie is no exception. "
Commented on 2014-06-20 12:04:00 EST
"I'm in business for many years and this is the worst insurance...like others said if you are a lawyer or have a good one maybe take your chance if not just stay far away "
Commented on 2014-06-11 14:25:51 EST
"Have been with Erie for over 25 yrs for auto home life had recently had 2 accidents one was a medical emergency. I figure I've paid them close to 40 grand over the years.Took forever for adjuster to complete our claim was only 8000 they then promptly dropped us. Horrible awful to deal with. Only want money in don't want to pay out. No customer loyalty at all"
Commented on 2014-04-07 10:30:28 EST
"This company is horrible Dishonest irresponsible aloof and condescending. Stay away from them "
Commented on 2014-03-20 00:55:12 EST
"I was very impressed with how quickly the inspection and the settlement was handled after the claim was filed."
Commented on 2014-02-15 17:24:10 EST
"Adjuster was prompt courteous fast and professional."
Commented on 2013-10-26 19:02:15 EST
"Erie Insurance is great if you never have to file a claim When you do they treat you like scum of the earth Ive had homeowner's ins. with them for several years with no claims until this week. There true colors have been shown. Erie Insurance is the worst insurance company i have ever experienced"
Commented on 2013-10-24 20:06:43 EST
"Only if you are an attorney you may consider Erie insurance and expect to challenge them in court. They offered replacing ONE roof panel out of NINE after many complaints. I declined their offer of 1500 and replaced them and the roof for 14500 from my own. I didn't want to go to court.Never go back to."
Commented on 2013-10-21 17:27:54 EST
"Hava had Erie for 27 yrs and they canceled our homeowners for 3 claims"
Commented on 2013-09-03 17:29:57 EST
"Love this company I couldn't be any happier. I've been thru two cars accidents in the last 12 years and both times they handled them asap Very pleased on allof the out comes too"
Commented on 2013-08-27 08:32:59 EST
"Erie is raising the home owners policy 17% with no stated reason. I've been with them for over 20 years and have not claimed any thing in that time."
Commented on 2013-07-20 07:16:07 EST
"HORRIBLE response time denied claim without sending a n adjustor just the worse"
Commented on 2013-06-30 14:53:09 EST
"Erie folded under pressure from another insurance co when the opposing driver was clearly at fault"
Commented on 2013-03-13 12:06:54 EST
"Erie handled our claims due to storm damage to our autos as well as our home in a very timely manner and covered all damage cost Thanks Erie for being there for us when we needed you."
Commented on 2013-02-15 09:39:57 EST
"Preminums will skyrocket after initial offer."
Commented on 2013-01-25 17:40:42 EST
"I have filed a claim it is now seven months and they have not done anything "
Commented on 2013-01-16 14:58:22 EST
"I read the other reviews on this site with no intention of making a comment however some of the negative reviews baffled me. Erie has done well by me and treated me very well when I filed a claim. If I remember correctly they closed my claim within 48 hours and I had a check in hand in no time. Just my 2 cents."
Commented on 2013-01-02 18:40:04 EST
"This company has value ONLY if you never have a claim. If you do your policy will increase in cost to pay back every dime they paid in any claim. Despicable."
Commented on 2012-12-28 20:46:47 EST
"Was in an accident with an uninsured motorist and they covered everything efficiently. They even recovered our deductible from the responsible party. "
Commented on 2012-09-27 12:29:17 EST
"As soon as you place a claim everything changes and you become the enemy. Not a good choice for auto insurance."
Commented on 2012-09-21 19:42:17 EST
"Quick handling of my claim and very fair settlement on my home"
Commented on 2012-09-17 12:11:22 EST
"1. Turned in claim to agent was told an adjuster would call within 7 to 14 days.2. At 14 days called agent was told adjuster would call by end of business day.3. End of business day no call.4. Established complaint through Erie web page. 5. Recieved voice mail from Erie adjuster that he would inspect my damage within 5 business days...NO RESPONSE.6. Make your own conclusions."
Commented on 2012-08-07 19:06:24 EST
"I am now trying to get wind damage paid for on my roof and they are offering less than 1/2 the estimated repairs. Lousy adjuster called me combative as I am trying to get some concerns addressed."
Commented on 2012-06-15 07:03:50 EST
"over 30 years with company had first claim and they denied it then sent me a letter dropping me. "
Commented on 2012-06-13 14:04:23 EST
"I am now trying to get wind and hail damage paid for on my roof and like others before me they are telling me my problems on my roof are caused by shoddy workmanship. The adjuster was rude and called me combative as I am trying to get some concerns addressed. I left a fabulous insurance company -- Amica -- for this company because a friend sold me my accounts. I wish I had NEVER done that."
Commented on 2012-06-06 16:32:26 EST
"Very disrepectful and did not begin to LISTEN to me. "
Commented on 2012-04-26 16:27:02 EST
"I filed a claim and never heard from them for 2 weeks. They never returned calls. Terrible customer service. Adjusters were rude as hell.This company is horrible."
Commented on 2012-04-11 21:55:40 EST
"to expensive.when I was unhappy with agent and wanted to change agents Erie said no I had to stay withmy present agent.He was expanding his client base as fast as possible and not taking care of existing customers. I had been customer with Erie since the early 1960s. At one point I was paying 6K to 7K per year for AutoHome Commerical Libality. Boat. New agent tookover and things went down hill. "
Commented on 2012-04-04 00:05:41 EST
"Nickel and Dime you to dead on a claim and then it is deny deny deny. That only weeks after they finally get around to doing anything about damage to your home and two adjusters later."
Commented on 2012-04-03 11:55:21 EST
"This company has a credit on my policy of 34.00. I bought another car and that gave a debit of 27.00 still leaving me a 7.00 credit. However they will not apply the credit to the debit and sent me a cancellation notice for 27.00 even though they have a credit of 34.00. They state that is not their practice to take a credit to cover a debit. I have not received a check for the credit. I have filed a complaint with the OVI. Now my agent wont even help me but still collects comission on my premiums. I asked where in the declaration it states that ? Now my agent wont even help me However the OVI called me right back about my complaint Thank - God. But the inusurance company has 21 days to respond. So regardless I have to pay 27.00. So when do I get my check for 34.00. It just does not seem right "
Commented on 2012-03-08 16:00:15 EST
"Once you file a claim they will do everything possible not to pay the damages.Stay away from this company"
Commented on 2012-03-08 08:40:02 EST
"To obtain the insurance I had to pay in full. They renewed my policy with out my knowledge and say I owe them money for renewal of policy. Scam to get money from hard working people. "
Commented on 2012-03-05 14:35:37 EST
"would never recommend"
Commented on 2012-02-13 16:45:35 EST
"Hit a Deer. Was handled very quickly andfairly. The car was totaled. Received a very fair offer and received the check within 5days. If you doubt my rating please check JD Powers. "
Commented on 2012-01-28 18:44:04 EST
"Had extensive home damage due to large hail/wind storm .Handled fairly and quickly and politely."
Commented on 2012-01-26 18:52:08 EST
"Good coverage. Rates for long time customer with no accidents could be much lower. Would leave Erie for equal coverage better rates."
Commented on 2012-01-07 18:41:05 EST
"Had hail damage to my truck and my wifes suv with 200 miles on it. Gave me the run around saying that dent wizard can fix the 500 dents. The adjuster was rude and didnt seem to care if the vehicles were fixed in a timely manor. 2 months later they did make the repairs that multiple body shops suggested. I had a small fire two years later in my apartment building and they tested me like a criminal. My agent told me that they wanted me gone and if I was a day late on my premiums they would not renew. I decided then that Ive had enough of the bad attitudes and them making me feel like they are doing me a favor by paying for repairs that were included in my policies. Do yourself a favor and run."
Commented on 2012-01-06 21:46:15 EST
"I was comparing auto rates about 5 yrs. ago I found Erie Insurance in Greenville N.C. They compared apple to apple and the quote was very pleasing. Im telling everyone about this company."
Commented on 2012-01-05 20:03:20 EST
"Price is competitive and the service has always been fast and efficient."
Commented on 2011-12-07 12:23:43 EST
"I had two unrelated pipe breaks the last one which virtually destroyed as small apartment in my home. Erie gave a 2/3 value settlement and then canceled my insurance.Auto towing is on your own to find a tow company and then Erie will reimburse the cost."
Commented on 2011-11-11 07:38:32 EST
"Unfair and very high rate increase for no reason."
Commented on 2011-11-10 12:48:24 EST
"Erie will be happy to take your money in premium but good luck if you have to file a claim. Their claims adjusters make used car salesman look ethical. After 12 weeks of non-responsiveness and other games I will be escallating the issue to the PA Dept of Insurance. As soon as this claim is settled I will be switching insurance companies. "
Commented on 2011-10-26 06:44:54 EST
"Have had two cars and home insured by Erie for about 15 years. We have had no claims and always paid on time. We have very good credit. I just received my renewal and it is increased by 250 with an expanation that the increase was due to a change in my insurance rating. The company tells me that this is simialr to a credit rating but different. The only thing that has changed in my rating is that I bought a new car and financed it. The financing was not new but replaced the financing on the car I traded. Also my wifes car was paid off recently so we actually went from two loans to one. This is clearly a means to get around the state regulated rate structure by applying a bogus rating to the customer. I will be changing companies immediately and I am pursuing any type of political pressure I can find. "
Commented on 2011-10-25 09:26:39 EST
"Fast claim settlemsnts"
Commented on 2011-10-19 12:39:38 EST
"horrible customer service went behind our backs for the claim and refused to pay for damages caused by accident. not worth the money or the savings"
Commented on 2011-10-14 11:37:44 EST
"Claim is outstanding still after more than six months. Disastereous manners of handling claims and treating customers.I should have known better before getting their services."
Commented on 2011-09-24 11:35:58 EST
"very prompt in handling this claim"
Commented on 2011-09-21 14:52:46 EST
"Claim unsettled for 2 months. Calls are not returned. Very poor customer service."
Commented on 2011-09-12 17:37:45 EST
"Filed two claims last year. One was denied as the incident was not covered in the policy. There was no payment from Erie there. The second claim was for hail damage. Erie paid the claim but when it came time for renewal of the homeowner policy they chose not to renew citing excessive claims as the reason. Two claims in 17 years Now Im considered high risk and I am paying nearly 4 times more for homeowners insurance through another company. I am cancelling my auto insurance with them immediately. "
Commented on 2011-09-09 07:48:45 EST
"My boyfriend added me to his policy less than a month ago and requested a change to pay on a monthly basis. It has taken Erie 3 weeks and several phone calls to adjust the price and it is still incorrect. On top of that they stated that we will getting a late charge. What We will definitely be shopping for other insurances."
Commented on 2011-09-01 14:43:28 EST
"Weve had Erie auto and home insurance for 38 years and my parents had both for as long as I can remember I was born in 1950. Our home was recently damaged in a hail storm that accompanied a small tornado. Although everyone in my neighborhood who does NOT have Erie has had damage repaired already mostly new roofs and some windows those of us who have Erie have yet to receive ANY response other than an adjustor examining the damage. Phone calls are never returned."
Commented on 2011-06-17 16:58:05 EST
"These folks have answered all my questions to my satisfaction. Their claim service is very prompt with your checks that are due you."
Commented on 2011-05-21 13:19:32 EST
"Erie uses the cheapest way to investigate an accident.They assume just because a driver is seventeen and involved in an accident it is his or her fault. They find a way to make the accident a 50/50 fault so they dont have to pay on stacked insurance."
Commented on 2011-05-21 06:46:48 EST
"I had been with erie for over 15yrs i never had a claim. I realized how expencive my premium was. I switched saved 400.00. my new insurance policy is the exact covarge i had with erie. Check around to make sure your not taken advantage of."
Commented on 2011-05-03 06:58:26 EST
" always have the cheapest rates and have been responsive when neede"
Commented on 2011-04-18 15:32:05 EST
"Great service, very dependable, Had a claim on the 9th and check in hand on the 14th (same month). "
Commented on 2011-04-15 22:24:49 EST
"this is ONE OF THE BEST companys to get insurance with. no hassles at all if you have to file a claim"
Commented on 2011-04-01 08:48:39 EST
"Fast and fair"
Commented on 2011-03-28 10:34:56 EST
"very satified good agent and office sec. anytime i have questions they take the time to help me"
Commented on 2011-03-18 23:53:59 EST
"Expiditious settlement; courteous, competent and very helpful claims agent."
Commented on 2011-03-12 22:38:55 EST
"fast respones fair settlement"
Commented on 2011-03-05 09:51:55 EST
"My claim was settled in 2-days. Very fast."
Commented on 2011-02-13 17:46:21 EST
"Ok on regular claims, very unwilling to pay on uninsured motorist claim."
Commented on 2011-01-24 11:33:10 EST
"Have carried auto insurance with them for 30 yrs with no accidents. Had contact with deer with 96 pickup, they only would replace bumper/oil cooler with aftermarket parts and headlight/turn signal with used."
Commented on 2011-01-17 20:02:56 EST
"Erie agent was very fast and efficent. The adjuster was also. The check was in my hand the next day, I am your customer for sure."
Commented on 2011-01-09 11:01:24 EST
"Our agent has alwasys responded immediately to calls for help, filed claims as needed. We have been happy with payouts on a totaled car and when a tree fell through 3 bedrooms. The company was fair and quick with payments"
Commented on 2010-12-29 13:33:18 EST
"They need more communications to the customer and what is happening.The agent need to contact the customer and let him or her that he is there for you and not just a number."
Commented on 2010-12-22 09:39:44 EST
"They do not pay on claims if they can find any out."
Commented on 2010-12-20 19:39:04 EST
"When a tree limb fell on my house the adjuster looked for any reason so that Erie would not have to pay. When my vehicle was struck by another car my insurance rep (Erie) acted like she was being bothered handling the claim for me."
Commented on 2010-12-05 20:29:40 EST
"after 37 years without a claim, when the time came when we needed them they were not there for us. they nick picked every item we had on the property list stolen or damaged."
Commented on 2010-11-18 08:44:31 EST
"Recent total loss of vehicle was handled by Erie Insurance with courtesy,promptness and efficiency."
Commented on 2010-11-16 06:06:54 EST
"Extreamly happy that I chose ERIE."
Commented on 2010-11-10 07:12:37 EST
"Denied claims for hail damage to our roof even though there is hail damage. Neighbors on both sides and behind us had roofs replaced. Neighbor across the street said he has damage but could not afford the deductible; hence, did not file a claim. I would NEVER recommend this company."
Commented on 2010-10-30 14:55:40 EST
"They give you the run around and keep saying they are sending adjusters..but they do not come. They do not follow-up for several days on calls. They ask you do find quotes...then they do not like them and they send another adjustor. I have been waiting since the beginning of July for them to give a quote of fixing my roof after a wind damaged my roof. It is now Sept 30th and still nothing..another adjustor is on there way..they said in 4 weeks. This company is very bad to deal with on claims."
Commented on 2010-09-30 19:52:48 EST
"I have 7 policies with Erie. Personal and commercial. Never had to file a claim once until last year after a car accident (with another Erie insured who admitted fault). What a disaster, it took me at least 8 months to resolve the fees which were placed on my credit card by the rental agency, my plan covers a rental and Erie had them bill my credit card. My agent was no help..at all."
Commented on 2010-09-25 19:17:15 EST
"The company goes through a great length for not paying by marginalizing damage by bringing so called experts. I had estimates from 2 different contractors but their expert refused to accept their assessment Another frustrated customer!"
Commented on 2010-09-19 20:52:35 EST
"As much as you can appreciate an insurance company, Erie does a pretty good job of things. They seem to be one of the more "liberal" carriers in terms of claims paying. No issues. "
Commented on 2010-09-16 12:04:07 EST
"I was in an accident wher the other driver was at fault and T-boned me. the appraiser tried to get me to settle before the other company got involved acting as if it were either my fault or the other driver was insured. The company is nothing but horrendous con artists."
Commented on 2010-09-12 17:38:51 EST
"Expect to be or hire a lawyer to get a fair settlement for a major claim"
Commented on 2010-09-02 07:29:57 EST
"The company is clearly out to collect insurance premiums and not pay out when the time comes."
Commented on 2010-08-24 14:36:19 EST
"Our son flipped his truck on the ice and totaled it last winter. No hassle at all. Only talked to agent a couple of times, then check came in the mail. Great no hassle service. "
Commented on 2010-08-13 15:34:08 EST
"Erie was very helpful and professional in handling claim for us."
Commented on 2010-08-04 22:13:29 EST
"this company lies,cheats and changes what they say to not pay you be very carefull there the most dihonest people I have ever had the displeasure of, take this advice form one whom didnt do it GET A PULBIC AJUSTER to work for you There ajuster works for them to steal all he can from you agree to noting and sign nothing."
Commented on 2010-07-04 20:25:58 EST
"Erie Auto policy took a big jump this year and for no reason. I am going to shop around. "
Commented on 2010-07-04 14:31:30 EST
"I have been with Erie since 1984. I had my first and only claim January, 1990. I was extremely pleased with how the company handled my claim. The quotes I receive from other companies is always double."
Commented on 2010-06-30 20:30:09 EST
"I have purchased Erie auto insurance for my vehicles since 1967 and have found them to be fairly priced, easy to contact, expeditious on claims, fair in practice and to have outstanding customer care."
Commented on 2010-06-07 13:24:16 EST
"DO NOT USE Erie Insurance. They care nothing for the consumer. Their bottom line is their only concern!!!"
Commented on 2010-04-17 13:07:56 EST
"adjusters have no integrity, no follow through on promises made, impossible to deal with, very little regard for what a family goes through in a home loss. Find Erie totally useless and thoughtless."
Commented on 2010-03-23 13:30:28 EST
"We had 2 occasions to file claims within a 6-year period against our Homeowners policy with Erie. Both claims were for water damage - the first caused by a deteriorated drain in one of our walls, and the other more recently due to heavy snowfall that caused water to back up into one of our living areas and run down the interior side of an outside wall from the roof. Both times they denied the claim. The first claim they said the leak was due to inadequate maintenance (?) How are you supposed to "maintain", or even know that a 5" cast iron pipe behind one of your walls is ready to leak??? The second claim they said was not included in one of our "named perils" - the list of which they never gave us! For years we thought we were well insured - that was not the case, and our agent was useless."
Commented on 2010-03-16 13:59:42 EST
"If you are the victim, and not at fault, Erie will leave you out to dry!!! FOrget about getting them to help with recovery of money!"
Commented on 2010-03-01 11:09:42 EST
"Erie Insurance Company is one that is financially thin. Do not pay attention to their website that quotes JD Powers. Erie Insurance makes every effort to deny claims. They have low payout ratios and uses subrogration as a matter of company policy. Overall this gives them and the insurance community a black eye. What the management of Erie needs to realize is that people who have had this usaual experience with them are those that serve on jurys that make court decisions concerning multi million dollar settlements against insurance companies like Erie. Erie Insurance you cannot escape justice."
Commented on 2010-02-24 19:21:14 EST
"Crooks"
Commented on 2010-02-11 00:11:31 EST
"Get WRITTEN DOCUMENTATION from the VERY BEGINNING. RECORD ALL CONVERSATIONS and keep a written log. This company operates in BAD FAITH. Do not let them take advantage of you!"
Commented on 2010-02-04 19:33:23 EST
"I had water damage from a pipe burst in my bathroom.Damaged living room ceiling,plus the damage in bathroom.I called agent the lady said you know you have a 500.00 deductable?Did she ever have work done in her house.I would like to have her contractor.Claims adjuster came out he gave me 1500.00.It cost 3000.00 to fix.I guess they figure you will do it your self and keep the money.Wrong!"
Commented on 2010-01-26 16:21:06 EST
"I asked for an insurance quote from my previous insurance agent that could beat the price on my State Farm policy. Somehow a policy order was generated under my name for an auto policy that I never requested. I have spent countless hours arguing with the customer service representatives that I should not owe the $110 that I had been billed for coverage that I never requested, especially since I was insured with another company. The fight is still ongoing today, and my Erie account has been sent to collections. Adding insult to injury my credit score has taken a nasty hit. If this is how difficult it is to deal with Erie for a billing issue I would hate to have to deal with them on a claim. I will never do business with this company and I would advise you to think twice before you decide to do so."
Commented on 2010-01-20 13:21:15 EST
"Rates are wonderful; response to claims is immediate and fair."
Commented on 2010-01-12 09:05:34 EST
"Erie insurance has the worst customer care. "
Commented on 2009-12-10 08:44:47 EST
"Local agent service is great! Over the long term a relationship is established that you can count on for trusted advice. "
Commented on 2009-12-01 21:11:26 EST
"Very good rates"
Commented on 2009-11-19 19:58:17 EST
"Have had two claims in past ten years, very satisfied with response. Agent is excellent, very helpful."
Commented on 2009-11-10 10:16:25 EST
"I have been with Erie for over 21 years. I have made 3 auto claims without incidence. In April I made my first homeowners claim. All homes in my development were hit with hail. 40+ homes had their roofs replaced thru other insurance companies. Erie is trying to say that the roof was damaged by "blisters" and not the hail. I really think they are getting the "cause of loss" all messed up! I even sent shingles to Owens Corning who promptly replied that there is no manufacturers defect - my problem is hail damage. Erie brings in inspector after inspector from Haag who say this looks like blistering. We have been fighting for 7 months now. I am turning to an attorney to get the coverage I am due! I am switching to Donegal insurance and away from Erie! "
Commented on 2009-11-06 16:35:10 EST
"I had a sump pump fail in the basement, I called my agent to set up the claim, within 2 hours the adjuster contacted me to get the ball rolling. He gave me 2 companies to call to get the water out. The claim was handled with out any problems at all. I would recomend ERIE to anyone."
Commented on 2009-09-03 14:45:28 EST
"My house is in the middle of five houses. The two houses to my left and the two to my right all got their roofs replaced due to hail damages. I called Erie and they send a guy who spent most his time taking pictures around the house. He stayed on the roof for 15 minutes and was on the phone talking for about 8 minutes. I am definitely switching to other company."
Commented on 2009-08-26 20:19:12 EST
"We had Erie Homeowners Insurance for 7 years. We had to file a claim in 11-08 and 2-09 for wind damage to roof and siding during extreme thunderstorms. Entire neighborhood were having to replace entire roofs. Our claims were small (less than 3000.00 together). Just got a letter that says we are now high risk and they will not be renewing our policy. Upon checking with other insurance companies, we are finding out that this is standard with Erie and others after two claims. When you ask for a quote from other companies they ask how many claims you have filed in the last policy year. You have to tell so this lists us as high risk and now doubles the price of an insurance policy from any other company. I might add that we never were late on a policy payment. The least they could have done is inform us when we turned in the second claim that they would cancel us if we did. "
Commented on 2009-08-25 20:10:56 EST
"I see I am not alone with hail damage claims that Erie rejects. This is my first claim in 21 years with Erie. 37 other homes in my neighborhood have had their hail damaged roofs replaced. Erie claims that mine and another two in the neighborhood have ruptured heat blisters. They are refusing to pay for the damage. Take my advise and go elsewhere to buy your homeowners insurance. Do not purchase from Erie!"
Commented on 2009-08-14 23:31:48 EST
"After over 15 years of being a loyal customer with only two claims across 8 policies, it has become very evident they have no loyalty towards me. With questionable unethical behavior, pulled all policies and accounts from this organization and would absolutely not recommend them to anyone."
Commented on 2009-08-07 12:13:15 EST
"A watch was stolen and a tree fel on my house. Neither was my fault and they cancelled me."
Commented on 2009-08-02 14:17:20 EST
"Erie insurance tries to get out of paying when their insured drivers are at fault. My son was in an accident with someone insured by Erie. The Erie driver admitted fault. The local police department gave me the law regarding the situation. The Erie driver hooked a U turn in front of my son. Apparently, he didnt see him or who in their right mind would do such a thing if they knew a car was behind them. The police department stated that the person executing the U turn has an obligation to yield to traffic. My attorney agrees, yet they are still trying to claim that my son was at fault. Do not do business with this company. Their adjusters sound unknowledgable and try to grab at straws to get out of doing the morally right thing. As I told the adjuster, if this was you in this situation you would be saying the same thing as me because you know I am right. Her reply-SILENCE."
Commented on 2009-07-29 10:04:49 EST
"We have homeowner policy with Erie since 2007, and recently filed water damage claim. After severe and excessive rainfall and heavy storms our basement was flooded with sewer water. We have reported damages to our personal property on Friday around noon and on Monday morning claims adjuster was in our home to get a recorded statement and estimate of damages. She was very nice and helpful, even before coming to our house offered a professional cleaning service to help us dry out. After completing an inventory list we emailed it to her along with pictures that my husband took during and just after the flood. It took 2 weeks to get check in the mail, which was very quick taking into consideration number of weather related claims in our area and the fact that she had to type in and research prices for our inventory (4 long pages, over 50 items). We have reviewed offer and are very satisfied with it. Not only we get reimbursed for damaged property but also get money for basement cleaning. Based on my experience I highly recommend Erie Insurance for my family and friends."
Commented on 2009-07-28 17:08:27 EST
"This Company should be shut down. I purchased a policy for my auto and home with them and they raised the rates by several hundred dollars when I finally got my policy. I immediately found better insurance and canceled with them. I suspect that they do this as a habit figuring that by then the person will just mail the check. They continued to try to extort me for 2 months worth of premiums, even though I cancelled months earlier. Never use them! Erie management should be in jail for extortion."
Commented on 2009-07-25 19:52:24 EST
"The customer service was rude. It took weeks for the claim adjuster to get in touch since he was covering multiple states. There was hail damage to my roof and Erie did not think it was severe enough. Every house in my subdivision got their roof replaced expect for the folks with Erie insurance. Worst of all, they make no effort to explain their rationale. This is the first time I have filed a claim in my six years with them. "
Commented on 2009-07-16 10:17:59 EST
"great agents"
Commented on 2009-06-27 09:13:45 EST
"A woman with Erie hit our sons car door and cracked it in a parking lots and denied doing so. He called police and they said her door lined up with the crack in the door, She admitted to the officer that she did it but changed her story to Erie. Even though Erie got the police report they denied the claim. WE ARE LEAVING THIS ROTTEN INSURANCE! We had it for years but no longer trust them if they are willing to believe a lie! Yes, they are cheaper then others...OR ARE THEY if they weasel out of claims???? Would NOT RECOMMEND ERIE to anyone!!! They were good years ago, but NOT NOW!"
Commented on 2009-06-10 17:32:52 EST
"Quick and Easy"
Commented on 2009-05-29 17:33:28 EST
"BEWARE ! This company gives you great rates, but will not stand by you when the need arises. My entire neighborhood sustained a hail damange and almost every house on my block had their roofs replaced including my neighbor. I had two roofing specialists confirm hail damage, but the Erie adjustor did not see any damage and closed the claim even without informing me. It seems I am punished for being with Erie insurance. Definitely intend to move to a different company since I have no faith that this company will honor its commitment. "
Commented on 2009-05-20 09:38:08 EST
"all claims handled in timely manner. Have been satisfied with all aspects."
Commented on 2009-05-19 08:46:22 EST
"The cottage next door burned down, which burned the siding off the side of mine. The siding is no longer made. After their insurance told me to take a hike. Mine said they would replace two sides of the cottage siding. So I'll have different type of siding on two sides of the cottage. They said so what. After 25 years with them. I think I paid for the siding anyway over 25 years, all of $6800.00. I'm a looking else where."
Commented on 2009-05-11 08:01:38 EST
"had extreme water damage. water ran for over 4 hrs while we were taking our grandparents to the airport. came home to find that pipe on the back of the masterbath toilet had broken, had standing water in the upstairs closet (about 2 inches) and it was literaly raining in the garage. The drywall was sagging in the garage and you could see the water stains, and upstairs, we tried out best to get the crawl space off the closet as dried out as possible. The floor to the Masterbath floor was soft when you walked on it, and you could literaly pick the tiles up off the floor. When the inspector from Erie came, we were not impressed with her. She was an elderly lady, who walked around and looked, and said there is definetely no mold, and while taping on her nose said, "if there was mold, my nose would tell me." ARE YOU SERIOUS??? We also had 2 contractors come and take a look, who both stated that the floors in the masterbath had to come up in that section and be replaced, as well as the drywall both upstairs and down. The cheapest estimate we got was roughtly $8k. After we did what was asked of us, Erie sent out some company that specializes in drying out areas. again I must say, ARE YOU SERIOUS??? We got the estimate from Erie, and it came back at $496. How convenient, since our deductible is $500. All our personal belongings that got damaged, along with family pictures, things that can't be replaced. I'm appaled with Erie, and needless to say am now shopping for a new company with a better reputation. We also have auto insurance through Erie, and we'll be changing that as well. It's amazing to me, we've paid them every year since '04 when we got our home, and never filed a claim, and the first time you need their help, and this is how they treat you. And as far as her stating that her nose would tell her if their was mold, well, we had a mushroom grow in the bathroom from in between the tiles that had the water damage. I think it's time to go talk to a lawyer. Now it's a health issue. Erie should be ashamed of themselves. Greedy is all I can think of. "
Commented on 2009-05-06 11:20:43 EST
"After buying a house w/ clean inspection, we experienced a roof leak due to a hidden cover up from previous home owner. Erie would only cover damaged drywall on ceiling and paint. The adjustor didn't seem a bit concerned about the mess we had with rotted wood in the attic. We had to put out $9,000.00 of our own money to repair the rotted wood and entire roof installation! Our agent said it was out of his hands and our case was closed! You bet they've lost our business!"
Commented on 2009-03-13 14:30:26 EST
"When the car my daughter was driving was rear ended the Erie insurance company took care of everything. We naturally were upset that our daughter was hurt and it was so nice to have our insurance company deal with the other insurance company. The other driver had minimal state coverage and Erie picked up everything they didn't pay. We appreciated how professional the Erie people were. "
Commented on 2009-02-02 20:28:19 EST
"Nothing but positive dealings with Erie for over 20 years. Shopped price/coverages and none have ever been able to get close--even my employers-insurance companoes with employee discount."
Commented on 2009-01-26 11:55:53 EST
"After 24 years of coverage my husband had 2 surchargable accidents in 3 years and now they are dropping him from our coverage. Total claims paid was 14,000.00. We were customers for 24 years. Unacceptable."
Commented on 2009-01-22 14:02:58 EST
"I have been with Erie for 26 years, they informed me that they would not renew my policy in June because the person that resides with me has a suspended license, and to add to the misery, because the person is of driving age they are going to send me a bill for $30, Jan-June because the person is of driving age. What kind of crap is that. My agent informed me that Erie is a very selective company and they just wont cover anyone. So now I guess they can tell you who you can and can't associate with, I mean come on....."
Commented on 2009-01-18 21:29:49 EST
"Prompt and efficient claims service. Would reccomend"
Commented on 2009-01-12 12:17:06 EST
"Erie Ins. has a policy of extending your insurance coverage beyond the renewal date if you don't contact them and tell them not to do it. Then they turn the matter over to a collection agency that sends you threatning letters every 15 days. Erie is in the process of trying to ruin my credit rating now. Consumers Beware. "
Commented on 2009-01-04 14:11:09 EST
"Coverage for 5 years. Every time I called or adjusted my policy, they were incredibly helpful, efficient, and kind. I was rearended and they worked tirelessly to get me my money. I barely had to do anything to have it all covered. Thanks for a great 6 years."
Commented on 2008-12-19 12:27:33 EST
"Erie used to be a great company. Been with them 24 years, car, home and business, but the honeymoon is over, I'm moving on. I just want a company to act professionally and give me the service I pay for. Erie doesn't even come close these days."
Commented on 2008-11-25 21:13:56 EST
"Best insurance company that I have ever had."
Commented on 2008-11-20 05:31:08 EST
"The Erie Insurance Co. has taken advantage of me and steered me to use one of their direct repair facilities my agents words in regards to the shop was they are great and that he and his daughter both get their work done there. My car has been in the shop a total of 5 times not because I'm extremely picky but because the job they did was hideous not to metion that it is $87.00 away from being totaled. This insurance co. is bordering on the edge of bad faith and unfair and deceptive trade practices. "
Commented on 2008-11-19 16:23:21 EST
"Was a model customer, but terrible customer service when trying to add a new car to my policies. Incompetent and rude staff. Poorly run office kept "losing" my documents and requests. Avoid Erie. "
Commented on 2008-11-02 21:21:58 EST
"had hail damage on my roof and siding, had a check in hand in less then a week."
Commented on 2008-10-23 16:29:37 EST
"THEY ARE OK UNLESS YOU HAVE A HOUSE CLAIM. THEY NEVER GET BACK TO YOU.IT TAKES MONTHS TO GET A CLAIM LOOKED AT AND WHEN THEY FINALLY ADJUST IT AND THEY ADJUST IT RIGHT INTO THEIR POCKET."
Commented on 2008-10-13 19:41:20 EST
"Very unprofessional. They take advantage of those who they think won't challenge them. They sent me a letter saying they would fight for my deductible since the accident wasn't my fault. After a year (the estimated max time it would take), they said they wouldn't give it to me because they other insurance company said it was my fault. After bringing up the photos I showed her and the police report, she said "Police reports don't count for anything.". Then another person told us the money went to a mediator, even though that was never asked of me."
Commented on 2008-09-25 15:54:46 EST
"When I first started with Erie I went with an agent who was terrible. Never returned messages and sometimes never bothered to answer the phone. I Always had to leave a phone message with them. I switched to a different agent and I couldn't be happier. They are very receptive and diligent. Always call back and very knowledgeable and helpful. I love Erie...not just for the great prices, but for the great service as well. "
Commented on 2008-09-23 09:48:17 EST
"DO NOT PURCHASE hOMEOWERS INSURANCE WITH ERIE INSURANCE. tHE AJUSTER OR AGENT DOESN'T EVEN CALL AND OUR CLAIM HAS BEEN 2MONTHS. THAT COMPANY IS A JOKE. "
Commented on 2008-09-11 18:28:08 EST
"My husband and I have had Erie insurance for the home and cars for over 20 years. We have not had any claims in the last 7 years or more. We always pay our premium on time -never late. We also have always paid our auto premium on the quarterly basis. At first there was not charge for quarterly payment then it went up to 1.00 then 3.00 now it is up to $15 - that is so ridicious. This was the staw that broke the camel's back - between high food costs, less product in packages, higher fuel cost - this one was it. Either Erie waives the charge for us altogether or we will change companies for both our auto and car insurance. If I have to pay for a whole year's coverage at a time then I'll pay it to someone else!"
Commented on 2008-09-11 11:46:02 EST
"I left Erie Insurance when my policy expired in Spring 2008 and went with another company mostly for savings and some additional coverage with the new company. Six months later I receive a letter demanding $253 for payment of the premium from date it ended to date they say it was canceled. I assume non-payment of premium means I canceled the policy. Letter stated must send proof that I went with a new company or pay the $235 or they will turn it over to a collection agency. I will respond to them and send it to the State Insurance Commission as well. Didn't know I had signed a lifetime contract with them."
Commented on 2008-09-11 06:54:05 EST
"I have come to the realization that Erie Insurance is a criminal organization trying to pass themselves off as a respectable company."
Commented on 2008-09-06 14:21:44 EST
"I recently had a home owner insurance claim where the owner of the apartment insured through Erie Insurance. Through my dealing with Erie Insurance, they will do everything possible to dodge obligations to their policy holder. They choose to go through litegation, wasting everyone's time and money, instead of fullfilling their responsbility to pay the liabilities for their policy holder. This is the most unethical insurance company I have ever to deal with. *** PLEASE NEVER BUY INSURANCE POLICY FROM THEM. *** The only think they care is taking the premium and boost their own profit. "
Commented on 2008-08-25 11:03:22 EST
"Recently, I filed a claim because of damage to my cloth convertible top. It looks like someone took a knife to it. Everyone I talked I made it a point to ask if this will raise my rates. The answer I received all 3 times was no, this will not raise your rates. Well, guess what? My rates went up. I'm torn about keeping them. The claim time was quick. But they are liars. If I can find a company with better service and comparable rates, I'm dumping Erie just because of the principle of the matter."
Commented on 2008-08-06 14:52:33 EST
"avoid it"
Commented on 2008-06-30 20:38:18 EST
"I have been with Erie for 31 years and my wife was involved in 2 accidents in less than a year, the first one being a fender bender in a freak April snow storm. The second one was catastophic event, the reason you buy insurance. A Motorcyclist hit into her while she was turning into a parking lot. According to the Police report his speedometer was stuck at 55 mph at impact (speed limit is 25 mph) he had cocaine and alcohol in his system. Sadly, he passed away from his injuries. Erie paid out $100,000 to his children. My wife was never cited for the accident. When it came time to renew, Erie informed us that they would not renew the policy. To me, you are just a number with Erie, I mean as a customer for 31 years you would think someone might look at the circumstances of the payout."
Commented on 2008-06-28 13:46:02 EST
"Some one vandalised our Jeep and broke the windshield. One phone call and the next day a technician came to our home and replaced the windshield right in the drive way. That is service in my book."
Commented on 2008-06-20 17:21:41 EST
"ERie's rate are the best I have seen. No claims on any Auto to date. A tree fell on my house last December, and they were great in reponding to it! I have heard however that any accident on the auto raises your rates and they may even drop you. This company don't waste their money advertising. They depend on the word of mouth I am told. Apart from the fact that my agent is not very reponsive, the claim agent was fantastic. Definately stay with them."
Commented on 2008-06-05 09:19:54 EST
"I've been with Erie for 11 years. The highest I ever paid in insurance was $1200, when I was 21. Last year's policy was $1059. This year, my policy was to renew...for $1328. I have had no accidents, no tickets, no claims - EVER - in all the time I have been with them. The reason for the hike is that they re-designed their rating system and that is where I fall in their "system." My agent called the home office, and they told him I am low risk and a great customer but there was nothing they could do to lower my rate due to "state regulations." They did the same thing to my parents who had been with them for 30 years. I'm moving to a different insurance company for a $900 a year rate for the same exact coverage."
Commented on 2008-04-28 13:00:37 EST
" We have been with Erie Insurance for approximately 20+ years and just recently had a claim on our auto insurance policy with them. My husband was taking my son back to college and while signaling to turn into a gas station was hit from behind by an out of control male driver. Another man witnessed the accident and told my son at the scene, that this driver had been weaving in and out of traffic all the way thru town at a high rate of speed and he saw him hit our vehicle. In the mean time the man who hit our car got out in a hurry and told my husband to give him our insurance information and he gave my husband an insurance card back. The cars were both drivable so the police were not called to the scene. The witness, unfortunately, left without giving his name to my son, and then after the insurance information was exchanged between my husband and the guy who hit us, the guy turned to my husband and said "my wife is going to kill me when I tell her, she has only had this car for two weeks." Then he left the scene-screeching tire across two lanes of traffic. Well my husband call our insurance and they told us that this guy did not report the accident to his insurance company yet so they would have to look into it. We then started to feel a little uneasy about the person who hit us. My husband decided to call the Country Fair where this had happened to see if they had film footage of the incident, but they said their cameras were not in operation so they could not help us. Then Erie Insurance called us back and said the man who hit us had told them 3 different stories about the situation and the very last story is the one that ERIE INSURANCE decided to believe. This "man" that hit us was now officially a "LADY" and she was driving the car and her husband was a passenger in the same car. She said her father in-law was following them and saw everything that happened, but didn't stop because there was nothing he could do. She went on to say that my husband was changing lanes fast and pulled in front of them and that's when she hit our car. Our insurance Co. (Erie Insurance) said my husband nor my son could be a reputable witness for this incident and since we did not get the name of the man who saw the whole thing unravel, they would have to go with what their insurance adjuster decided had happened. This insurance adjuster (who mind you was not even at the scene of the accident) decided that from where she saw the damage on our car and the damage on his/her, or/it's car that it must be my husbands fault! I couldn't believe what we were hearing. First of all our testimony was not taken into account, but someone who change their story 3 times was taken as the gospel! Second of all, we know, as well as God made man, that the person driving that day was by himself, and he was a HE, not a SHE. How degrading to be told that you don't know a he from a she, to be told your story doesn't matter, to be told that some half wit has more creditability than someone who has had the same insurance company for over 20 years, and to have some fly-by-night adjuster fabricated a story out of the blue and then try to sell it to the person that it actually happened to. What the heck is this world coming to! This is obviously the easiest route for our insurance company to take so they don't have to pay for representation of their faithful client. Now, to boot, we have to pay a deductible to get our car fixed and our insurance will go up because they have said it was our fault for this accident. WHAT A CROCK OF CRAP! Hey don’t forget when your shopping for insurance to give that CHEAP ERIE INSURANCE A TRY!!!!!!!"
Commented on 2008-04-10 13:41:56 EST
"Poor support, poor agent communication."
Commented on 2008-04-10 10:12:35 EST
"Claim filed in August of 07,and it is now Jan. of 08 and Erie still have not paid my contractor."
Commented on 2008-01-20 17:54:33 EST
"Spent 12,000 on a new roof this spring, a windstorm ripped off two 25 foot panels and Erie insurance claims it is due to faulty workmanship from the insured contractor...Instead of going after the contractor for me they left me hanging out to dry. Claims "experts" are pompous arrogant and rude, demeaning to a small business owner."
Commented on 2008-01-07 14:13:44 EST
"My agent moved in with a conglomerate that offers several plans. Since he moved there, I find he's really not very accessible. I'd like to change agents, but Erie will not allow me to do so since I'm still living within 250 miles of my agent. Other than that, I've no complaints. Erie is a solid company, with reasonable rates."
Commented on 2007-11-08 12:08:46 EST
"I filed a claim, for an off-site storage facility. Rain/water leaked in through the sides of the entry door (garage door type), and through holes in the roof, and with the water/moisture, all my stuff got full of mold. They denied the claim because "THEY BELIEVE the mold was caused by natural condensation". Even though, I have tons of proof of how much water leaked in. They don't cover mold, unless the cause is covered. Natural condensation isn't, but the leaking roof should make it. "
Commented on 2007-10-30 11:56:18 EST
"Erie had an error stating that I had an auto accident on the day the policy started; and then canceled the auto policy because of it. Despite repeated efforts by my agent to correct the misinformation, the company would not reinstate the policy. A simple matter that could not be resolved...I can't imagine dealing with them for something more serious or involved."
Commented on 2007-10-12 09:49:24 EST
"We had hail damage (considered a national diaster area) everyone in my entire neighborhood received a new roof and siding. Erie told us that our roof had defected shingles from 8 years ago. No one would talk to us, the claim adjuster was very rude and made us feel like we were trying to get something that we were not entitled to receive. DO NOT EVER PURCHASE THIS INSURANCE!!!!"
Commented on 2007-10-08 14:45:43 EST
"Erie appears to be organized and responsive. My agent however is not! I wish Erie had a "direct" division..."
Commented on 2007-09-21 14:21:19 EST
"i have shopped around on several occasions in the past few years and could not find a better deal. One agent, after a long Q and A session came up with a lerger number than I was paying and when I told him, asked who my auto insurance was with. When I told him Erie, he said, you should have saidd something earlier and saved us both the time. there arent too many companies that can beat them. Bob"
Commented on 2007-09-06 07:36:56 EST
"Erie has great rates and I filed a claim, the transaction went extremely smoothly. They did increase my auto insurance rates by 20 % afterwards, but since the original rate was so reasonable, the additional charge was permissible. I would definitely renew with Erie, but unfortunately moved to a state which they do not cover...!"
Commented on 2007-08-24 13:54:27 EST
"The one time in my life I actually needed to make a claim when my new house's foundation fell apart, Erie Insurance opted to force me into litigation instead of settling. A worthless and unethical company. Heaven help you if you ever have to make a claim."
Commented on 2007-08-09 10:50:01 EST
"My agent consistently makes promises he doesn't keep. He tells me he will call me and then doesn't. When i call him, he scrambles to remember who I even am. When i needed someone to go to bat for me, he let me down completely."
Commented on 2007-07-20 20:08:02 EST
"Great Rates"
Commented on 2007-07-02 16:08:10 EST
"Seem mostly interested in cooperating with other insurance company. NO interest whatsoever in seeing their client get a just settlement."
Commented on 2007-06-27 18:23:30 EST
"great company and the best rates of any company out there."
Commented on 2007-06-19 21:39:34 EST
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