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Review: Erie Insurance |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"We were paying $1,600 per year on two cars, and saved close to $800 by switching to GEICO. We had an accident with our volvo and they wouldn't repair it, they would only give us book value.
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2007-03-29 16:02:19 EST
"great company and the best rates of any company out there."
2007-06-19 22:39:34 EST
"Seem mostly interested in cooperating with other insurance company. NO interest whatsoever in seeing their client get a just settlement."
2007-06-27 19:23:30 EST
"Great Rates"
2007-07-02 17:08:10 EST
"My agent consistently makes promises he doesn't keep. He tells me he will call me and then doesn't. When i call him, he scrambles to remember who I even am. When i needed someone to go to bat for me, he let me down completely."
2007-07-20 21:08:02 EST
"The one time in my life I actually needed to make a claim when my new house's foundation fell apart, Erie Insurance opted to force me into litigation instead of settling. A worthless and unethical company. Heaven help you if you ever have to make a claim."
2007-08-09 11:50:01 EST
"Erie has great rates and I filed a claim, the transaction went extremely smoothly. They did increase my auto insurance rates by 20 % afterwards, but since the original rate was so reasonable, the additional charge was permissible. I would definitely renew with Erie, but unfortunately moved to a state which they do not cover...!"
2007-08-24 14:54:27 EST
"i have shopped around on several occasions in the past few years and could not find a better deal. One agent, after a long Q and A session came up with a lerger number than I was paying and when I told him, asked who my auto insurance was with. When I told him Erie, he said, you should have saidd something earlier and saved us both the time. there arent too many companies that can beat them. Bob"
2007-09-06 08:36:56 EST
"Erie appears to be organized and responsive. My agent however is not! I wish Erie had a "direct" division..."
2007-09-21 15:21:19 EST
"We had hail damage (considered a national diaster area) everyone in my entire neighborhood received a new roof and siding. Erie told us that our roof had defected shingles from 8 years ago. No one would talk to us, the claim adjuster was very rude and made us feel like we were trying to get something that we were not entitled to receive. DO NOT EVER PURCHASE THIS INSURANCE!!!!"
2007-10-08 15:45:43 EST
"Erie had an error stating that I had an auto accident on the day the policy started; and then canceled the auto policy because of it. Despite repeated efforts by my agent to correct the misinformation, the company would not reinstate the policy. A simple matter that could not be resolved...I can't imagine dealing with them for something more serious or involved."
2007-10-12 10:49:24 EST
"I filed a claim, for an off-site storage facility. Rain/water leaked in through the sides of the entry door (garage door type), and through holes in the roof, and with the water/moisture, all my stuff got full of mold. They denied the claim because "THEY BELIEVE the mold was caused by natural condensation". Even though, I have tons of proof of how much water leaked in. They don't cover mold, unless the cause is covered. Natural condensation isn't, but the leaking roof should make it. "
2007-10-30 12:56:18 EST
"My agent moved in with a conglomerate that offers several plans. Since he moved there, I find he's really not very accessible. I'd like to change agents, but Erie will not allow me to do so since I'm still living within 250 miles of my agent. Other than that, I've no complaints. Erie is a solid company, with reasonable rates."
2007-11-08 13:08:46 EST
"Spent 12,000 on a new roof this spring, a windstorm ripped off two 25 foot panels and Erie insurance claims it is due to faulty workmanship from the insured contractor...Instead of going after the contractor for me they left me hanging out to dry. Claims "experts" are pompous arrogant and rude, demeaning to a small business owner."
2008-01-07 15:13:44 EST
"Erie has extremely low rates if you go claim free for a few years. However the agents are worthless and very hard to deal with but the good customer service and low price is worth the pain. No on-line functions the company is still in the 80's."
2008-01-15 08:50:56 EST
"Claim filed in August of 07,and it is now Jan. of 08 and Erie still have not paid my contractor."
2008-01-20 18:54:33 EST
"INSURANCE COMPANY HAS DECLINED TO HONOR POLICY ON THEIR ARBITRATION CLAUSE THAT EITHER PARTY MAY REQUEST THIS PROCESS AND OUTCOME IS FINAL TO BOTH PARTIES"
2008-01-21 08:47:02 EST
"I have been with Erie since 1984. I have only had 1 claim with the company and they were Great! "
2008-02-08 21:58:19 EST
"Poor support, poor agent communication."
2008-04-10 11:12:35 EST
" We have been with Erie Insurance for approximately 20+ years and just recently had a claim on our auto insurance policy with them. My husband was taking my son back to college and while signaling to turn into a gas station was hit from behind by an out of control male driver. Another man witnessed the accident and told my son at the scene, that this driver had been weaving in and out of traffic all the way thru town at a high rate of speed and he saw him hit our vehicle. In the mean time the man who hit our car got out in a hurry and told my husband to give him our insurance information and he gave my husband an insurance card back. The cars were both drivable so the police were not called to the scene. The witness, unfortunately, left without giving his name to my son, and then after the insurance information was exchanged between my husband and the guy who hit us, the guy turned to my husband and said "my wife is going to kill me when I tell her, she has only had this car for two weeks." Then he left the scene-screeching tire across two lanes of traffic. Well my husband call our insurance and they told us that this guy did not report the accident to his insurance company yet so they would have to look into it. We then started to feel a little uneasy about the person who hit us. My husband decided to call the Country Fair where this had happened to see if they had film footage of the incident, but they said their cameras were not in operation so they could not help us. Then Erie Insurance called us back and said the man who hit us had told them 3 different stories about the situation and the very last story is the one that ERIE INSURANCE decided to believe. This "man" that hit us was now officially a "LADY" and she was driving the car and her husband was a passenger in the same car. She said her father in-law was following them and saw everything that happened, but didn't stop because there was nothing he could do. She went on to say that my husband was changing lanes fast and pulled in front of them and that's when she hit our car. Our insurance Co. (Erie Insurance) said my husband nor my son could be a reputable witness for this incident and since we did not get the name of the man who saw the whole thing unravel, they would have to go with what their insurance adjuster decided had happened. This insurance adjuster (who mind you was not even at the scene of the accident) decided that from where she saw the damage on our car and the damage on his/her, or/it's car that it must be my husbands fault! I couldn't believe what we were hearing. First of all our testimony was not taken into account, but someone who change their story 3 times was taken as the gospel! Second of all, we know, as well as God made man, that the person driving that day was by himself, and he was a HE, not a SHE. How degrading to be told that you don't know a he from a she, to be told your story doesn't matter, to be told that some half wit has more creditability than someone who has had the same insurance company for over 20 years, and to have some fly-by-night adjuster fabricated a story out of the blue and then try to sell it to the person that it actually happened to. What the heck is this world coming to! This is obviously the easiest route for our insurance company to take so they don't have to pay for representation of their faithful client. Now, to boot, we have to pay a deductible to get our car fixed and our insurance will go up because they have said it was our fault for this accident. WHAT A CROCK OF CRAP! Hey don’t forget when your shopping for insurance to give that CHEAP ERIE INSURANCE A TRY!!!!!!!"
2008-04-10 14:41:56 EST
"Reasonable rates; great agent; prompt service"
2008-04-17 08:27:43 EST
"I've been with Erie for 11 years. The highest I ever paid in insurance was $1200, when I was 21. Last year's policy was $1059. This year, my policy was to renew...for $1328. I have had no accidents, no tickets, no claims - EVER - in all the time I have been with them. The reason for the hike is that they re-designed their rating system and that is where I fall in their "system." My agent called the home office, and they told him I am low risk and a great customer but there was nothing they could do to lower my rate due to "state regulations." They did the same thing to my parents who had been with them for 30 years. I'm moving to a different insurance company for a $900 a year rate for the same exact coverage."
2008-04-28 14:00:37 EST
"ERie's rate are the best I have seen. No claims on any Auto to date. A tree fell on my house last December, and they were great in reponding to it!
I have heard however that any accident on the auto raises your rates and they may even drop you. This company don't waste their money advertising. They depend on the word of mouth I am told. Apart from the fact that my agent is not very reponsive, the claim agent was fantastic. Definately stay with them."
2008-06-05 10:19:54 EST
"Some one vandalised our Jeep and broke the windshield. One phone call and the next day a technician came to our home and replaced the windshield right in the drive way. That is service in my book."
2008-06-20 18:21:41 EST
"I have been with Erie for 31 years and my wife was involved in 2 accidents in less than a year, the first one being a fender bender in a freak April snow storm. The second one was catastophic event, the reason you buy insurance. A Motorcyclist hit into her while she was turning into a parking lot. According to the Police report his speedometer was stuck at 55 mph at impact (speed limit is 25 mph) he had cocaine and alcohol in his system. Sadly, he passed away from his injuries. Erie paid out $100,000 to his children. My wife was never cited for the accident. When it came time to renew, Erie informed us that they would not renew the policy. To me, you are just a number with Erie, I mean as a customer for 31 years you would think someone might look at the circumstances of the payout."
2008-06-28 14:46:02 EST
"avoid it"
2008-06-30 21:38:18 EST
"Recently, I filed a claim because of damage to my cloth convertible top. It looks like someone took a knife to it. Everyone I talked I made it a point to ask if this will raise my rates. The answer I received all 3 times was no, this will not raise your rates. Well, guess what? My rates went up. I'm torn about keeping them. The claim time was quick. But they are liars. If I can find a company with better service and comparable rates, I'm dumping Erie just because of the principle of the matter."
2008-08-06 15:52:33 EST
"I recently had a home owner insurance claim where the owner of the apartment insured through Erie Insurance. Through my dealing with Erie Insurance, they will do everything possible to dodge obligations to their policy holder. They choose to go through litegation, wasting everyone's time and money, instead of fullfilling their responsbility to pay the liabilities for their policy holder. This is the most unethical insurance company I have ever to deal with. *** PLEASE NEVER BUY INSURANCE POLICY FROM THEM. *** The only think they care is taking the premium and boost their own profit. "
2008-08-25 12:03:22 EST
"I have come to the realization that Erie Insurance is a criminal organization trying to pass themselves off as a respectable company."
2008-09-06 15:21:44 EST
"I left Erie Insurance when my policy expired in Spring 2008 and went with another company mostly for savings and some additional coverage with the new company. Six months later I receive a letter demanding $253 for payment of the premium from date it ended to date they say it was canceled. I assume non-payment of premium means I canceled the policy. Letter stated must send proof that I went with a new company or pay the $235 or they will turn it over to a collection agency. I will respond to them and send it to the State Insurance Commission as well. Didn't know I had signed a lifetime contract with them."
2008-09-11 07:54:05 EST
"My husband and I have had Erie insurance for the home and cars for over 20 years. We have not had any claims in the last 7 years or more. We always pay our premium on time -never late.
We also have always paid our auto premium on the quarterly basis. At first there was not charge for quarterly payment then it went up to 1.00 then 3.00 now it is up to $15 - that is so ridicious.
This was the staw that broke the camel's back - between high food costs, less product in packages, higher fuel cost - this one was it.
Either Erie waives the charge for us altogether or we will change companies for both our auto and car insurance. If I have to pay for a whole year's coverage at a time then I'll pay it to someone else!"
2008-09-11 12:46:02 EST
"DO NOT PURCHASE hOMEOWERS INSURANCE WITH ERIE INSURANCE. tHE AJUSTER OR AGENT DOESN'T EVEN CALL AND OUR CLAIM HAS BEEN 2MONTHS. THAT COMPANY IS A JOKE. "
2008-09-11 19:28:08 EST
"Agent is no good, but they did settle my 2 minor claims without blinking."
2008-09-12 14:39:30 EST
"When I first started with Erie I went with an agent who was terrible. Never returned messages and sometimes never bothered to answer the phone. I Always had to leave a phone message with them. I switched to a different agent and I couldn't be happier. They are very receptive and diligent. Always call back and very knowledgeable and helpful. I love Erie...not just for the great prices, but for the great service as well. "
2008-09-23 10:48:17 EST
"Very unprofessional. They take advantage of those who they think won't challenge them. They sent me a letter saying they would fight for my deductible since the accident wasn't my fault. After a year (the estimated max time it would take), they said they wouldn't give it to me because they other insurance company said it was my fault. After bringing up the photos I showed her and the police report, she said "Police reports don't count for anything.". Then another person told us the money went to a mediator, even though that was never asked of me."
2008-09-25 16:54:46 EST
"THEY ARE OK UNLESS YOU HAVE A HOUSE CLAIM. THEY NEVER GET BACK TO YOU.IT TAKES MONTHS TO GET A CLAIM LOOKED AT AND WHEN THEY FINALLY ADJUST IT AND THEY ADJUST IT RIGHT INTO THEIR POCKET."
2008-10-13 20:41:20 EST
"had hail damage on my roof and siding, had a check in hand in less then a week."
2008-10-23 17:29:37 EST
"Was a model customer, but terrible customer service when trying to add a new car to my policies. Incompetent and rude staff. Poorly run office kept "losing" my documents and requests. Avoid Erie. "
2008-11-02 22:21:58 EST
"The Erie Insurance Co. has taken advantage of me and steered me to use one of their direct repair facilities my agents words in regards to the shop was they are great and that he and his daughter both get their work done there. My car has been in the shop a total of 5 times not because I'm extremely picky but because the job they did was hideous not to metion that it is $87.00 away from being totaled. This insurance co. is bordering on the edge of bad faith and unfair and deceptive trade practices. "
2008-11-19 17:23:21 EST
"Best insurance company that I have ever had."
2008-11-20 06:31:08 EST
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