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State Farm Insurance Reviews and Customer Comments

These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"State Farm agreed to pay a 4000.00 claim that I worked to settle with them once the two year time statue ran out they refused to pay the claim...... Very un ethical if would have not believed they would do that...... I had been a fateful client for over fourth years. I wish there was some type of action that I could pursue to recover my funds........ Very disappointed "
Commented on 2014-07-26 14:06:05 EST
"i have a auto policy with state farm i pay every six month and they rise my payment on 30% every time i make payments. i called and complain about it but nobody respond they say computer system is down and can't do nothing lies state farms is the worst insurance company in u.s. and the government does not do anything to regulated this abuser. "
Commented on 2014-07-16 12:37:09 EST
"My homeowners goes up every year without a claim. I got some quotes in 1 year I can save 670 with my home and auto"
Commented on 2014-07-09 21:10:39 EST
"We have had State Farm Auto insurance since 1959 and Home Ranch Owners since 1968. We have had claims on both types of policies and were very satisfied with the claim settlements."
Commented on 2014-07-08 13:55:32 EST
"rates go up up up without any claims and way higher for same coverage with other companies"
Commented on 2014-07-07 21:17:25 EST
"Fixed my roof with shingles that did not match."
Commented on 2014-06-25 18:55:40 EST
"They suck. The only time they want to talk to you is when they want to sell you something you don't need like martian invasion insurance or asteroid collision but conveniently don't inform people of the change in policy clearly stated in .01 font on some unreadable document somewhere on their webpage indicating that they no longer cover normal things like water damage from a storm or wind damage or ...etc."
Commented on 2014-06-24 15:54:37 EST
"I was rear ended about a month ago while waiting at a stop light on an off ramp. I had not experienced anything like this before so after I called the police I called my insurance company. I had many questions but unfortunately did not receive very much help. They did get a rental for me and helped guide me to a preferred body shop but outside of that I was on my own. I had just purchased my car about 6 months before the accident. It had 24000 miles on it when I purchased the car and was still under warranty. So I asked about diminished value of the vehicle and they seemed annoyed when I asked out it. I explained that there was over 10000 worth of damage to my vehicle and said this shows up on car fax. Their response was "who looks at the car fax". Finally they told me to bring that up with the other insurance company. When I explained that I felt like there werent helping me they said that the accident was not my fault and they had to work extra hard to cover the claim for me. In the end they told me I should have contacted the other insurance company. I asked them if I should call the other insurance company in the beginning and they told me they could not answer that question. They have been talking in circles this whole time and Im beginning to think I would have been treated better by the other insurance company. Definitely switching as soon as everything is settled and never going back."
Commented on 2014-06-11 12:13:29 EST
"I recently moved. My State Farm bill was delayed in forwarding. By the time my payment was processed it was two weeks late. After 48 years with State Farm and one claim for 375 43 years ago they cancelled my policy. I attempted to reinstate but the premium quotes were nearly double what I had been paying. I called Geico and to my surprise was able to more than double my coverage limits for less payment than I previously had at State Farm Now you know. "
Commented on 2014-06-10 14:14:02 EST
"customer for over 35 years. first claim for hail damage. adjuster really low balled the inital value of the claim. now i have to get estimates to dispute the adjuster. after reading the comment here i dont hold much hope for a fair settlement this could be the end of our relationship we will see"
Commented on 2014-06-05 15:03:42 EST
"They want me to sign a document to raise my premiums to higher than the state of NC allows and they will not tell me how much the new premiums will cost until I sign the document. That is insane I cancelled."
Commented on 2014-05-19 16:39:57 EST
"Have been a State Farm customer for 46 years "
Commented on 2014-03-25 16:15:31 EST
"State Farm is a rip-off. After 20 years I called with an inquiry of what the deductible was in a certain situation. Claims answered question and I thought the issue was closed. Sixty days later I get a letter stating that the policy would not be renewed because of the claim filed. WHAT CLAIM? I asked a question decided the deductible would be more that it would cost to get window fixed. Now I'm told it can't be removed because claim was started when I called and asked question. I didn't even call claim office. I called my agent and the call rolled over. Now I'm getting all kinds of run around. Asked for this policy in writing and noone seems to know where to find in company rules that an inquiry can turned into a claim on a whim."
Commented on 2014-03-10 15:36:51 EST
"I am a long time poly holder with state Farm like to take your money but watch out if yoou have a claim all the different tactics you've read in these reviews is what they do. I had no idea untilit happens to you. All the years paying out I had no idea how awful they could be. Everything you read is true I am no longer withState Farm and would never go back. Do your home work these reviews are awarding to what happens if you make a claim"
Commented on 2014-03-07 18:47:47 EST
"State Farm has over the top premiums for both auto and home. The premiums continue to rise more then most of their competitors. After almost 20 years of being insured by State Farm I am now switching to another company for both by homeowners and auto and rates for the same coverage is almost half."
Commented on 2014-03-07 17:10:47 EST
"A manager told me that the adjuster was my advocate...not true. Adjuster works for the company not for you. I'm still fighting for my rightful repair bills to be paid since the beginning of August and it is now end of February. Just under 6 months and still arguing. They are not a good company to invest your hard earned money in and expect to repair your damages in a timely fashion and with quality work."
Commented on 2014-02-24 08:41:26 EST
"Been with State Farm for over 10 years. However my rates are constantly going up even without any claims. It is becoming unaffordable for me especially since I have gotten quotes elsewhere for a much cheaper premium. I would like to stay with them but I believe it is time to move on. They don't seem to care if I stay with them or not. "
Commented on 2014-02-11 10:25:09 EST
"The adjusters lie and agents try to find a reason not to cover loss."
Commented on 2014-02-07 13:57:29 EST
"I have had state farm for 23 years. Our claim was about two years ago was for hail damage to our 30 year old house. The siding they wanted me to use for two sides did not match the existing. They were a real piece of work. The contractor told me to get legal help. I have been looking to change our ins. company - you don't know how any of the other companies will react until it time when you need help. What are we paying for? "
Commented on 2014-02-06 15:33:43 EST
"They raise your rates for no apparent reason then when you go else where they charge you 50-100 to cancel. TOTAL SCAM"
Commented on 2014-01-06 13:48:38 EST
"Company uses delaying tactics lies to deny claims"
Commented on 2013-12-17 08:44:22 EST
"Rudeness to start with and it goes downhill from there. State Farmis the Wal-Mart of Insurance companies"
Commented on 2013-12-13 00:54:48 EST
"Filed a claim after an auto accident rear ended while at a stop light. We were told by the officer that the damage to the interior of the car was common for the type of accident. I have personal experience in emergency response and have seen similar damage several times from similar physical impacts. We were told to initiate repairs. Now they are refusing to pay for repairs because the claims adjuster has 'never seen that type of damage before" therefore they are saying the collision did not cause the damage.Prior to impact= no damageImmediately after impact= damageWill never recommend this company to anyone I care about."
Commented on 2013-12-12 14:15:18 EST
"When tenants all but destroyed my house State Farm really put up a fight to not pay out for the repairs but when the same tenant LIED about an injury supposedly incurred on my property they were quick to say they were going to pay him off. I insisted they investigate and because they actually investigated they found the guy to be a fraud and his attorney dropped him. And then State Farm forbade me to ever rent out my home again or they would drop me. I sold the home and no longer needed the insurance. My daughter and I moved in with my parents. I need their help because of her disability while I return to school.I've had State Farm since I was 15 years old. After some 20 odd years minus an insignificant speeding ticket or two over those years I was involved in two minor fender benders approximately 11 months apart so they dropped me. I was quickly reinsured with another company. This was a few months ago. Today they called my parents to tell them they are sending a letter that we must all sign agreeing that because I don't have State Farm insurance I can't drive my parents' vehicles. This is just a kick in the stomach and completely absurd to me. Their vehicles are so run down that my parents more often rely on my vehicle to get around - I very rarely even need to drive their vehicles unless I'm dropping it off at the mechanic's for them.I need to pick up my life insurance through another company because it seems to me that should something happen to me State Farm has no intention of paying out."
Commented on 2013-12-12 12:11:11 EST
"Recently State Farm has begun dropping customers who file more than one claim in 12 mo or 15 mo or ???. Our area had severe hail storms two summers in a row. They discontinued insuring folk who have been with State Farm for 30 or 35 years. Claims payments are structured to be stingy and the appeal process is difficult. I'm looking for more equitable treatment."
Commented on 2013-12-07 12:05:10 EST
"Communication was very unsatifactory when I had to make a claim after 3 cars had hit my car a multi-car pile up. I had left messages with the claims department and did not recieve any calls back. My car sat in the auto shop for a week before the work on it could even begin because it remained in the review stage for so long. Even though the accident was not my fault I felt that I was fighting the insurance company more then they were fighting for me."
Commented on 2013-12-02 17:42:57 EST
"the worst company ever delt with ever"
Commented on 2013-11-21 11:51:45 EST
"I've been with State Farm for over 20 years. During that time I had a couple of auto claims and a couple of home owner claims. Each time they paid promptly and in full. On one totaled auto claim I received more than I paid for the car. The rates I pay cannot be matched by any other insurance company. I check rates every couple of years."
Commented on 2013-11-07 10:48:51 EST
"I have been a customer of State Farm for over 25 years. I have never filed a homeowners claim until now. State Farm did not nearly give me enough reimbursement to cover my true cost of damages. They lied and they raised my rates before I could cash the 1st. check."
Commented on 2013-11-06 15:33:34 EST
"Am set-up with automatic withdrawl for premium payments as are my daughters with a separate policy. State Farm for no apparent reason will go in and extract multiple payments at random times. Has happened more than a couple of times to both me and my daughters. Trying to get the money back proves a nightmare with ignored calls real or feigned "surprise" that such a thing could happen and indifference to prevent this from reoccurring. After I reached my limitI called the agency and demanded they address thisI actually had the owner of the agency asking me if I wanted to "take it outside". Would adviseand I do anyone to go nowhere near this company. Think Dantes' inferno."
Commented on 2013-10-21 11:47:21 EST
"State Farm Claims Adjusters do not work with the best interest of their clients in mind. they are adversarial and prefer to only work with a contractor. The process to get roof took from the beginning of June until November ONLY because of the adjuster."
Commented on 2013-10-18 18:10:03 EST
"After more than 15 years of home insurance with this company and not a single claim they are dropping my insurance because i will not accept a 9 percent increase. I recently had two claims on auto insurance and they increased my premiums to the point where I would have to pay pretty much every cent back. I am sorry I stayed with them for so long. Great company if you do not need them. If you ever have to make a claim you will very quickly find out what sort of a company you are deling with."
Commented on 2013-10-17 21:18:59 EST
"Never returns calls or emails when there is a problem or a claim. "
Commented on 2013-10-11 16:38:57 EST
"Company engages in fraud breach of contract and bad faith. You are much better off with no insurance than State Farm. At least then you don't have to sue them as well as the other driver."
Commented on 2013-10-04 12:23:14 EST
"State Farm refuses to pay for honest claims. After 34 years we are moving all of our business to another company."
Commented on 2013-10-03 12:33:25 EST
"Accident not fault. Company would not replace bumper due to damage from this accident because there was a very small dent on the opposite side of bumper from a previous mishap. Of course they paid us less because it was cheaper. Not right to me should be liable for damage to bumper due to this accident should have nothing to do with damage on opposite side of bumper."
Commented on 2013-07-02 08:18:01 EST
"They cancelled my homeowners policy because they trespassed on my property and saw pine needles on my roof. I live in the South - there are always pine needles on a roof"
Commented on 2013-06-17 20:15:51 EST
"First insurance claim i have ever filed in my 31 years of life and they are dropping me because they replaced my roof from hail and wind damage. Sorry State Farm for using the insurance that i pay for"
Commented on 2013-06-12 14:20:18 EST
"Claims with State Farm is not helpful they are very unwilling to pay for items they are to cover under the policy. I even filed a complaint with the state to investigate my claim and they are still denying my claim. At this point Im waiting for the state to complete their investigation and get back to me."
Commented on 2013-05-28 20:17:14 EST
"I have been with state farm for more than 30 years and when I filed a claim with them for less than seven hundred dollars I was met with rudeness and they didn't even show up to check my car. So much for being a good neighbor with prompt service. They should be sued for false advertising."
Commented on 2013-05-03 12:15:35 EST
"customer services people are untrusty worthy they talk tou you on the phone and tell you they done this and that and havent done anything."
Commented on 2013-05-02 15:49:06 EST
"The rates have gone through the roof for auto insurance."
Commented on 2013-04-15 18:08:32 EST
"I had a policy that had 0 deductible when I wasn't at fault. There was over 200 that I ended up paying and I tried to get reimbursed for 100 of that. State Farm refused to even look at the proof I had for that charge being accident related. In fact they spent hours arguing with me over the phone without ever even considering that their customer of 13 years with SIX policies though them was right. It was the first claim I ever filed. I understand that it was only 100 but when they won't even consider that their customer could be right that is terrible customer service."
Commented on 2013-04-14 14:19:18 EST
"Would recommend to anyone"
Commented on 2013-04-11 09:41:22 EST
"AWESOME claims service on a vehicle total loss claim"
Commented on 2013-04-02 20:57:33 EST
"I have been a long-time Insurance customer of State Farm. I have had my cars house and condo insured through State Farm.Recently I've been very annoyed.I bought a car back in January and requested to get it insured. I also sold one of my cars and asked to get it removed.Two weeks later no insurance card and the online account still shows my old car is insured and my new car is not.So I contacted my agent who said it take 7-10 business days. Okay fine I wait some more and two weeks later 4 weeks from when I asked for the changes still no sign that I'm insured on my online account or in the form of an actual insurance card.So I contact my agent again and she said that she pushed it in back in January and that State Farm must be backlogged. Backlogged by 4 weeks to insure a car and remove a car from the policy -- what's wrong with this company? This is 2013... everything is electronic these days.Anyhow so I decide to wait some more. And now another two weeks have passed 6 weeks now and still my old car is on my policy and my new car is not insured.Of course my agent assures me that even though my new car doesn't show up on my policy I'm properly insured. Unfortunately I'm expected to have faith that I'll be insured should I get into an accident with no written proof from State Farm that I'm insured.Getting a car insured should not take over 1 1/2 months in the year 2013. Maybe if we were in 1913 I'd understand if it was a long-drawn process where several underwriters and whatnot needs to approve of it. But geez this is 2013. I'm trying to insure a 2011 Mercedes. I'm a 37 year old driver and have never had one claim against State Farm Insurance for the many years I've been insured with them. How hard can this be?"
Commented on 2013-03-08 17:07:40 EST
"I was a loyal customer to state Farm for 36 years and they dropped me for a minor incident. I asked my agent if they would drop me if I filed a claim and was told NO. Well I was lied to . I was dropped weeks later.I also received a letter years back saying I would always have guarenteed renewal because I was a long term customer . I did not keep the letter and the company claims they have no record of that. My parents have always used State Farm. I have also used them for Homeowners boat insurance jewelry and other insurances. I knew they charged a lot more than other companies but had brand loyalty. I am very upset by this."
Commented on 2013-01-30 21:11:09 EST
"State Farm personal lines customer for 24 years. I had my first homeowners claim and it was a circus from my agent to the claims people at SF. Everything was focused on denial of the claim. Turned out the damage was a few hundred dollars above my deductible so we terminated the claim. This is what I get after staying loyal for 24 years? I fear what would happen in a major claim. Bye bye SF. "
Commented on 2013-01-28 08:14:51 EST
"I am very unhappy with the commercial concerning the person after an accident and making inappropriate comments to his mother who states"Jimmy we are number six." I find that disrespectful and totally unacceptable . I am most unhappy with this commercial."
Commented on 2013-01-24 18:58:58 EST
"We had a car drive through our house and damage the front brick. Noone is willing to replace all of the brick to make sure it is uniform. They also paid 2 companies to give estimates and then they just sent us a check for the lowest estimate even though we had not chosen the contractor that we wanted to do the work. I have only been asking for a guarantee that I am satisfied with the way the brick looks."
Commented on 2012-12-27 14:21:49 EST
"Simple. Do not trust them."
Commented on 2012-12-14 20:36:09 EST
"My insurance is with state farm from Californiaand I had a car theft and its taking 2 months and still no reply this is taking too long the investigation lady is rude my claims lady is rude but my agent is nice will keep you informed."
Commented on 2012-12-11 19:11:32 EST
"They patterned questions to lead to the conclusion they wanted. "
Commented on 2012-12-03 13:31:16 EST
"They are a great company over 25 years as a client until you have a claim. Then they will do everything that they possibly can to not pay your claim fairly even if you had 0 fault in the incident the claim arose from."
Commented on 2012-12-01 11:28:38 EST
"They constantly increase your rates with zero claims or traffic violations. That is with your vehicle getting older as well. / Nothing but a bunch of crooks just moved my sons from my policy to their gm who has had SF for 25 years like myself......different agent but same town.....double for exact same coverage The government needs to go after insurance companies and put a cap on what they can charge.....especially on mandatory coverages."
Commented on 2012-11-13 22:20:01 EST
"I found there was too little service for a 13 year customer so I just left State Farm. Also their monthly billing is horrible getting problems fixed next to impossible"
Commented on 2012-11-12 13:25:40 EST
"Had a friend injured on the property and also many auto window claims due to the gravel trucks on the roadways also a parking lot small damage claim. ALL were handled quickly and to our satisfaction."
Commented on 2012-10-27 22:24:39 EST
"Raised homeowners 2000 in one year even with all discounts."
Commented on 2012-10-08 20:38:47 EST
"Auto/Home Policy - enrolled in Drive Safe Safe program where you estimate annual mileage use and save for less miles...auto renewal 6 mos. premium up 40 after submitting current mileage which is 2000 miles LESS than amount allowed.????Looking for another carrier."
Commented on 2012-10-03 15:38:07 EST
"Applying payments to the wrong account then I get a cancellation notice. "
Commented on 2012-09-27 14:36:17 EST
"State Farm-I received your response yesterday in regards to the complaint I filed with the California Department of Insurnace. In you letter you told me "After further review of your file we have determined to remain with our decision to non-renew your Condominum Unitowners policy...due to your overall claim activity" and denied a refund of the money I had paid you to insure me.I would like to remind State Farm that I actually returned claim money to you after independently recovering the items that were stolen from me. You then chose to drop my insurance because of the thefts.State Farm is like a good neighbor? Only if that neighbor plays obscenely loud Sweedish techno music until 3am and gives you the middle finger when you politely ask that you turn it down. Only if that neighbor lets their Great Dane dog poop on your front lawn and leaves it their with burning ciggarette butts. Only if that neighbor owns 12 cockatiels and teaches them to sing Nickelback songs. "
Commented on 2012-09-05 10:21:02 EST
"Their claim rep used every excuse and delaying tactic not to pay my medical bills. Actually caught her in two outright lies."
Commented on 2012-08-22 21:43:57 EST
"Split one claim into two claims so they could drop my coverage and then reported a false number of claims"
Commented on 2012-08-21 18:33:35 EST
"Totally get the run around. They dont return calls. Im leavimg after thirty years."
Commented on 2012-08-14 22:38:16 EST
"pricy"
Commented on 2012-08-10 16:49:54 EST
"Very slow to no response from State Farm have never had a claim before but when we did they drug their feet forever when it came to addressing the claim. Lesson learned time to move on to a more responsible insurance company."
Commented on 2012-08-08 14:14:56 EST
"they deny claims "
Commented on 2012-08-04 10:29:42 EST
"After over 35 years with State Farm they refused to renew my homeowners policy because I had three claims over a 4 year period. Two were small and one was 0. I since learned that 3 claims of ANY amount even 0 each over a 5 year period will get you thrown out. This is outrageous. They have no customer loyalty and their ads are complete lies. This is a sleazy company. "
Commented on 2012-08-01 11:47:44 EST
"I was a customer for over 10 years had 2 auto claims a year apart both for less than 2000 and they canceled me. Not impressed"
Commented on 2012-07-26 12:50:55 EST
"From what I have experienced in 4 different states this has been the best insurance company that I have ever worked with. They are friendly courteous and helpful as long as you call during your agency hours...seems to me the 24 hour service over the weekend is worthless and at times have been incredibly rude. "
Commented on 2012-07-25 22:36:47 EST
"Lied about what coverage would be when they sold me the policy. Have filed two claims in twenty years. Both times company refused to cover damage stating that it was exempted from policy even though I specifically asked whether it would be covered when purchasing contract. "
Commented on 2012-07-25 20:39:27 EST
"Operates in Bad faith"
Commented on 2012-07-22 22:15:01 EST
"We are continually encouraged not to file a claim on an our autos under threat of raising our rates. Our home had a brick thrown through the window and I got better help by making a claim online than I had ever received from our local agent when I called directly about something."
Commented on 2012-07-17 10:23:38 EST
"Find a good agent - ours is not a good agent"
Commented on 2012-07-15 22:11:01 EST
"Had heavy hail damage on the roof and State Farm said there was NO DAMAGE. The whole subdivision had roofs replaced except for those that had State Farm. After 40 years with this company I am dumping them"
Commented on 2012-07-11 23:19:05 EST
"My family and I have been a State Farm customer for over 20 years now and have never needed to file a claim for anything until recently when I was involved in a serious auto accident. Now State Farm does not want to pay a claim and assist me even though I have paid them every month for over 240 months straight without a missed payment or a single claim."
Commented on 2012-07-07 21:44:10 EST
"After following what my insurance agent said to do they would not pay for damages because "I had stopped any more water and foundation problems before they looked at it." So doing what I was told to do gave them an out in paying damages. I had this company for 22 years No More."
Commented on 2012-07-02 15:52:45 EST
"horrible company rude and give different answers based on which location you call wouldnt listen to my questions before giving me rude comments back i would not reccomend this company"
Commented on 2012-06-25 14:49:32 EST
"The company finds more ways to charge you more for policy changes no reduction in the rates no matter how old your car gets or concerning your safe driving records. No incentives like like with other companies for safe driving records. In fact a 1998 Chevrolet S-10 still is 113 a month despite a good driving record and being driven only 10 miles or lees to work?"
Commented on 2012-06-25 09:48:01 EST
"Bait and switch unexpected exclusions. Policy difficult to understand."
Commented on 2012-06-24 17:43:05 EST
"rates are extremely high"
Commented on 2012-06-20 13:19:59 EST
"I have been with this company over 25 years. I filed my first claim after over 19 years with the company during a windstorm which was deemed to be a federal disaster and received only a couple thousand dollars to patch a roof when a tree branch speared it. Over 6 years later I filed a claim for a broken water pipe. They stated they would not tell me whether or not it was covered until I opened a claim. When I did they denied coverage for the water pipes but paid about 3000 for wood damage. They also required that I open a second claim no second event just a second claim for additional wood damage charging me a second deductible as well. Then the sent me a notice of non-renewal because I had "too many claims" -- a total of 3 which should only have been 2 in over 25 years. The total paid on my claims was 6500 - a fraction of what I have paid them over the years. I have also had car insurance with them all this time and have NEVER had a car accident or any incident other than the replacement of my windshield when a construction truck threw a rock on the freeway. Great company - no loyalty on their part whatsoever refusal to pay when there is a claim and then making it hard to get more insurance. "
Commented on 2012-06-13 13:22:33 EST
"Rates raised without any cause or warning."
Commented on 2012-06-12 11:50:59 EST
"State Farm is a very corrupt insurance company. "
Commented on 2012-06-05 16:27:30 EST
"They keep changing their policy."
Commented on 2012-06-05 11:56:52 EST
"management customer service is bad. Still waiting for a call back from owner of company it has been over 2 weeks now. They sure will take your money on time. "
Commented on 2012-06-04 14:23:08 EST
"They are a big supporter of the right wing organization ALEC. I am taking my business elsewhere."
Commented on 2012-06-04 14:06:23 EST
"Had to threten suit before they paid 16000 claim."
Commented on 2012-06-04 11:02:07 EST
"They provided very fast and competent processing of my claim."
Commented on 2012-06-02 14:37:05 EST
"Lowest premium compared to anyone I know"
Commented on 2012-05-31 08:37:29 EST
"State Farm is the best insurance I have ever had. "
Commented on 2012-05-29 10:52:03 EST
"I have been with State farm for 14yrs. on an auto policy and found out recently that they have NOT given me by homeowners discount for the entire time I was insured with them and they claim that they just started giving home owners insurance discount in the last 2 years so they are trying NOT to credit my account in full. Very disappointed with this company and treating the loyalty of good customers so I truly need to take my business elsewhere."
Commented on 2012-05-07 01:23:13 EST
"Would not receive ID cards until months after current ones expired. Told by agent not his responsibility to provide it was corporate issue. No help from corporate. Policy was mistakenly cancelled by an agent that was not mine and went four days uninsured without knowing even though the policy was paid up in full through auto deduct from checking account for three years with no missed payment or claims filed. Very very very poor customer service. "
Commented on 2012-04-25 08:19:46 EST
"They cancelled me after 20 years for a water claim that totalled 6000."
Commented on 2012-04-24 11:41:16 EST
"After 4 mo. of claim processing they denied our claim saying you have no damage... We spent 3500 to make repairs out of our pocket Understand they are NOT good neighbors."
Commented on 2012-04-15 12:22:01 EST
"My State Farm Agent is the same person my parents have had for 10 years. She is very nice and professional. When I turned 16 I got onto my own insurance plan with her. When I paid only liability it was 97 a month. I got a new car and got full coverage and it is now 180 a month. I am 19 and just recently filed my first claim. I got hail damage on my Car and called her and she sent me to a state farm catastrophe center. In less than an hour they gave me an estimate for the damage and wrote me a check. It was very EASY. I am willing to pay a little more a month than other people for the great agent I have. Like the commercial says like a good neighborState Farm is there."
Commented on 2012-04-10 16:28:52 EST
"Claim handling was handled timely and fairly. Very happy with this aspect of the company. Rate incresses are another issue. They have constantly increased their rates. When your discounts for safe driver no claims multiple policies etc go up there is always a rate increase that ofsets these savings ending up with a higher premium."
Commented on 2012-04-05 16:54:11 EST
"Statefarm reached out to me and offered a better price then AllstateFor over a year Allstate was over charging me and saying it was the economy... I have a clean history and nothing on my license and still every six month my premium would go up upon further investigation on my own it turns out that Allstate is a rip off... over charging clients with clean histiory...Statefarm assisted me in making the right choice with no hassle and no hidden gimmicks...YOU ROCK STATEFARM."
Commented on 2012-04-04 07:33:42 EST
"Very friendly and helpful"
Commented on 2012-04-03 20:30:44 EST
"prices at State Farm have gone up every year on car and home both....I am 61 years old...have not had accidents nor claims and my rates I believe are a bit high for car insurance. "
Commented on 2012-04-03 09:20:55 EST
"State Farm Insurance is only out to take money from hard working people. they will have no problem with ripping you off. If you like talking to call centers when you try to contact your agent then state farm is for you. if you like hidden fees and terrible customer service then state farm is the way to go"
Commented on 2012-04-03 09:12:55 EST
"They are a company that gives inadequate service. they screw up and then try to deny it."
Commented on 2012-03-24 19:04:43 EST
"difference of what is covered what they told me is covered and whats actually covered."
Commented on 2012-03-18 14:54:35 EST
"Since moving to South Carolina my rates have been increasing by a few dollars per month about every 3 months. The rate increases have just been too frequent and are starting to add up. I have quoted 6 companies to replace them and all are between 200 and 700 per year cheaper. But they insist that I am getting the best rate possible. "
Commented on 2012-03-14 22:42:58 EST
"no contact by agent or state farm ofice unless I called them over six month old claim .have never recieved anything in writing as to settlement or denial for a claim of less than 400"
Commented on 2012-03-08 13:51:09 EST
"They mislead you to increase your rates while decreasing your coverage."
Commented on 2012-03-07 17:01:38 EST
"state farm issued policynever intending on paying ifor any claim"
Commented on 2012-03-04 18:40:41 EST
"Company rates should be factor on survey"
Commented on 2012-03-03 15:14:39 EST
"I have been with State Farm for over 30 years and have always been satisified with their service and their products and payouts."
Commented on 2012-03-03 08:29:42 EST
"Dont get in a car accident got rearended had to have neck surgury from car crash and lost almost a year off work and offered my lawyer 10000 needless to say my lawyer is fired and we start all over again but with a lawyer that hates state farm"
Commented on 2012-02-29 23:35:24 EST
"a customer for over 30 years...prices keep going up and up with no explanation. Comparing apples to apples with other companies State Farm is high."
Commented on 2012-02-22 20:20:59 EST
"Restricted repairs to specific low-budget shops."
Commented on 2012-02-21 16:29:40 EST
"We chose to have State Farm represent us in a claim against another insurer. Allstate took care of its client who caused the accident yet we are still waiting for anything to happen on our end with a car that was totaled after two weeks. Then when I pleaded for help from my agent he became so short and even used a curse word of not needing our business. What are we missing?"
Commented on 2012-02-21 14:40:55 EST
"Find another company"
Commented on 2012-02-20 16:18:47 EST
"premiums continue to go up yearly w/o any reasons"
Commented on 2012-02-20 10:58:08 EST
"sold us a "savings" policy and then took all the interest ..."
Commented on 2012-02-17 10:32:34 EST
"State Farm in NY is very good. State Farm in Florida is horrid. Underwriting is out of control."
Commented on 2012-02-16 17:59:16 EST
"Area was hit with widespread hail storm in 2009. Over 90% of houses in our area have had roofs already replaced by insurance due to hail damage. State Farm did pay to fix the the flashings gutters downspouts flues and holes in vinyl siding but after several rounds of adjusters inspectors and agents we finally got a measly 175 out of them to replace our hail damaged roof. Incredible that SF found no roof damage but the storm punched holes through my siding and two independent sources have told me I have hail damage to my roof. So that leaves me stuck with the remaining 7000 if I want to fix my roof before it leaks. I could sue them but the odds of getting any money out of the ordeal is minimal and life is too short for that. I am just going to switch insurance companies at this point."
Commented on 2012-02-16 16:05:50 EST
"State Farm is very good about handling claims but we had a large claim due to a flood about 5 years ago. This year they really jacked up our rates which is why we are looking for a new insurance company. The local agent was very nice and easy to work with. The problem is that we feel the company is really trying to recoup their loss from the flood back in 2007."
Commented on 2012-02-08 11:09:00 EST
"Will drop you for no reason without warning even after many years with them. "
Commented on 2012-02-05 22:44:43 EST
"I had State Farm insurance coverage for auto among other policies since I was able to drive at the age of 14. My family used State Farm 20 years prior to my policy. I was side-swiped by an 18 wheeler in a private parking lot so there was no police report filed. State Farm was to ensue an investigation and a few weeks later I get notice that my coverage was being cancelled. Having learned how dissatisfied State Farm customers with claim handling however I guess their dropping me turned out to be a good thing."
Commented on 2012-02-02 15:41:07 EST
"Seems expensive"
Commented on 2012-01-31 14:38:26 EST
"I am just another number to my agent. However when I had to file a claim my contact not my agent kept me well informed. They did an admirable job of dealing with the other driver in a complicated case. But now I have another comapny bidding for my business at 500 less per year."
Commented on 2012-01-26 15:46:43 EST
"Typical of most insurance companies...when lightening hit our house and we had a claim they then cancelled us."
Commented on 2012-01-25 18:20:50 EST
"With over 18 years of policy with the company our family vehicle was stolen and recovered. The claims process and the claims processor was extremely rude and had no empathy or customer service skills. We were treated as though we stole the vehicle. Consequently only about 30 percent of the damage inflicted on the stolen auto was repaired. State Farm has been nothing short of a nightmare."
Commented on 2012-01-25 11:42:46 EST
"Increased my premium after an accident that was not my fault."
Commented on 2012-01-22 09:56:14 EST
"My Agent is wonderful contacts me with savings offers. I have had claims on Auto and home and all I had to pay was my regular deductible with no haselles A copper water line had holes worn in it under the slab in kitchen 2bathrooms they awarded enough to replace my carpet with laminate or new carpet of my choice.I have nothing bad to say except ALL INSURANCE Companies have high premiums. S.F. is lower than any previous company I have had. Therefore I am a very satisfied customer in central FL. -Inland not coastal area"
Commented on 2012-01-18 06:44:04 EST
"Very expensive."
Commented on 2012-01-16 15:54:47 EST
"We had 31 years with State Farm with one very minor claim about 1200. Along comes a major hail storm this spring and our entire area in Ohio was hit hard. By summer nearly everyone in our street had a new roof or was under contract. Except the State Farm customers. Since the storm our roof has begun to leak quote from adjuster hail doesnt cause leaks and ice is soft and this was pea sized hail. All lies. My daughter even took photos of the hail 1.5-2. The reason State Farm has annual multi-billion dollar profits is because they are excellent at collecting your premiums and then are not there to pay out under contracted losses. Isnt that we we buy insurance in the first place My warning to you do not pick State Farm."
Commented on 2012-01-13 16:41:41 EST
"We had hail damage to our roof from a hail storm in May 2011. Homes all around me had damage and there insurance companies paid for new roofs. The house 12 foot away was awarded a new roof. Statefarm would pay for screen damage and softmetal damage on the roof minuse my deductable but said the damage to my shingles was blistering and normal wear and tear. I compared my roof to my neighbors roofs went up and inspected and saw the same damage that I had. I will be paying for a new roof out of my own pocket this year. I havent had a claim in over 24 years. Ive been with Statefarm for over 30 years and am planning on eventually moving to a quality insurance company. "
Commented on 2012-01-13 14:31:09 EST
"Poor service and expensive."
Commented on 2012-01-12 20:37:54 EST
"All of the staff at State Farm were helpful in my claim and patient when explaining what forms I had to fill out etc. This is a wonderful insurance company."
Commented on 2012-01-10 15:36:59 EST
"I loved dealing with state farm but found out that they were charging me almost twice as much more a month then other companies."
Commented on 2012-01-04 18:46:17 EST
"Their motto is Like a good neighbor State Farm is there. but they are only there to collect premiums. State Farm is quick to deny claims."
Commented on 2011-12-22 12:22:52 EST
"We could never get a response from our agent so we moved to a different SF agent. This office turned out to be unresponsive and inept. We requested changes to our homeowners policy that were never implemented. We have a LONG email trail of lies. Including the promise of a 5000 refund check because of a policy mistake. Then a week later an email stating that the refund was a mistake I have had at least on policy with SF for the past thirty years. After this fiaco I do not plan to continue any business with this company."
Commented on 2011-12-22 08:00:25 EST
"Claim adjustments dishonest and differ from agent explanations of benefits when policy purchased. Have discussed with 12 different representatives and equal number of differing settlement amounts offered. The policy details differ from representative verbal assurances. "
Commented on 2011-12-20 16:46:21 EST
"State Farm agents are terrific when it comes to handling claims. However State Farm has raised my homeowners insurance 33 in the last two years. So I am looking elsewhere for insurance."
Commented on 2011-12-19 13:20:30 EST
"Every month thay are charging me more and more"
Commented on 2011-12-19 12:47:56 EST
"Our home was broken into and a lot was taken. State farm was not a good neighbor instead they fought us on every item. We have had our policys with state farm for over ten years never had a claim and they treat us like dirt."
Commented on 2011-12-15 21:23:06 EST
"Have been with State Farm for 45 years. Had property damage from Hurricane Irene and settlement issues were off the charts with poor quality of service and payments. Agent was great but since it went to their catastrophy center agent was powerless. Adjusters did not show up on time once there was movement towards resolution they switched adjusters who then had to start from scratch. Over 90 days out from damage settlement is not complete. "
Commented on 2011-12-13 10:25:41 EST
"My only issue in dealing with St Farm is their rates. The customer service I receive from my local rep is excellent."
Commented on 2011-12-13 10:20:16 EST
"They pay there claims but then take out on you in premiums and deductables."
Commented on 2011-12-12 15:50:20 EST
" State Farm denies coverage of hail damagethat other insurance companies in our subdivision are approving. If theres no new roof its State Farm coverage."
Commented on 2011-12-10 13:26:25 EST
"Slow unmotivated bureaucracy unfair/lowball settlements unresponsive management structure that wont return calls and couldnt be bothered to listen to customers."
Commented on 2011-12-10 10:12:32 EST
"I think a great deal depends on the quality of the agent. We used to have a great one but since moving the agent couldnt be less interested."
Commented on 2011-12-08 15:34:28 EST
"They insure a minivan including a replacement vehicle in the event of an accident.When you have the misfortune of getting in an accident the vehicle they are willing to pay for to replace your vehicle while yours is being fixed is a subcompact piece of junk. How do you get your family in thatWeasels in a predominantly weasel business. "
Commented on 2011-12-07 12:49:43 EST
"Been with State Farm house and car for 25 years. Only had 1 claim on house and 3 auto during all that time none in past 10 years. Despite claim free status my premiums have almost doubled on my house. When I asked why I was told someone has to pay for all the disasters and State Farm has to spread it out to consumers i.e. State Farm isnt about to lower their profit margins. Well just like Netflix State Farm doesnt have any appreciation for their loyal customers so for me it is bye-bye-bye. "
Commented on 2011-12-07 11:23:15 EST
"I have had two total loss house fires over the last 20 years and both times was insured with State Farm. They were very fair in the settlement and support provided. The only knock I would says is they were not very forthcoming about things such as extension to dwelling and recovery of deductable after they settled with party that caused one of the fires. Overall I would recommend them as a good insurance company."
Commented on 2011-12-06 12:20:49 EST
"Have not had any problems. Whenever something comes up the agents are fairly on it."
Commented on 2011-11-30 13:57:32 EST
"State Farm isnt there when you need them."
Commented on 2011-11-30 09:10:14 EST
"I had a fire in my home that started in my garage. The fire totalled both cars and caused severe damage to my home. Intially the State Fram adjustor called it a total loss Then they issued me a lowball check for Undisputed funds for what they think the dmamage is.. except it it about 35000 less than actual not including demolitionn which is another 24000. Still no word almost 9 weeks after the fire about how much they will pay for the contents of my home that was damaged.. ABSOLUTELY no way would I recommend these bandits"
Commented on 2011-11-29 15:36:41 EST
"Was hit by someone else. Photos clearly show what happened and was not our fault. But they tried to blame us anyway. Had to hire a lawyer to get blame placed where it blonged and not pay a decutable. They also wouldnt cover damage to a leaking roof on our house. "
Commented on 2011-11-17 12:35:18 EST
"When my roof was damaged by storm they only paid to replace 1/2 of the roof."
Commented on 2011-11-16 11:30:51 EST
"Dont ever think of getting State Farm as insurance they are the worst. I had to make more than 20 calls starting from insurance to shop to rental. "
Commented on 2011-11-16 11:28:33 EST
"They are ok with auto claims but do not want to pay for home damage. Their prices keep going up. Have had huge hail with damage and they do not pay although everyone else in neighborhood has new roofs."
Commented on 2011-11-14 23:09:28 EST
"This company nickels and dimes creating arbitrary rules to avoid paying claims. Good luck fighting a multi-billion dollar insurance company with a claim dispute. My floor was ruined by a hot water tank leak and they replaced half of the floor and not the other half because of a 5/8 inch drop in the floor. My goal is to tell everyone possible. "
Commented on 2011-11-14 16:22:27 EST
"With State Farm for over 20 years. First ever boat claim and home claim both denied because of bogus reports from adjusters/contractor even though evidence and field experts suggested otherwise."
Commented on 2011-11-10 19:28:56 EST
"Looking to renew homeowners insc in FLorida after 3 converations over a month period with agent to reduce premium and agreed on quote we got the new premimum and not only were the agreed to changes not included they increased out yearly premium 1500.00 They couldnt give a reason for the increase - just that we were lucky it was only that much - others got higher increases. We have had this policy since 1982 with absolutely no claims. Outrageous. We are cancelling and moving on. You cannot count on loyality any longer. "
Commented on 2011-11-10 12:19:43 EST
"hassle free claim settlement"
Commented on 2011-11-09 21:16:28 EST
"I would rate State Farm a zero star if this site would allow it. Not only are their premiums twice as much as the competitive market rates but the company immediately began threatening to cancel our coverage when our house was burglarized. The only customer care that I received is a number of phone calls to convince me that I should raise my coverage amount thereby increasing the already too high premium.Two weeks ago I received a terse letter from State Farm notifying me that they decided to cancel my home insurance coverage. No reason given. No option to appeal. No anything. They were very efficient in notifying my mortgage bank that they are canceling the coverage so that the bank could panic and warn me that I better get a homeowners insurance or else. All in all this kind of stories reinforce the image of bad insurance companies."
Commented on 2011-11-03 21:09:30 EST
"Claims processed very well price seems to be very high"
Commented on 2011-11-03 18:01:39 EST
"State Farm Agent are very helpful.I just had an accident a while ago and i make a call as soon as possible then i already got my claim number and they told me where can i send my car and do repair."
Commented on 2011-10-31 09:44:32 EST
"I had no claims and I been with company for 11 years and I pay arm and a leg."
Commented on 2011-10-29 12:15:13 EST
"We have been with State Farm for over 44yrs. Through the years we had several claims which were handled very fairly and in a timely manner.We checked pricesfor curiositywith other companys but no one could give us the deal State Farm does."
Commented on 2011-10-22 02:05:55 EST
"Great people great service great financial strength. I think its funny theres nothing but complaints in all the lists of comments. Then every once in a while you get the comment above. what cracks me up is its probably state farm typing it."
Commented on 2011-10-21 07:48:32 EST
"The claim office is horrible and they refuse to talk to anyone but the policy holder. It doesnt matter that you are on the insurance. I recently filed a claim through my agent and it took a week for the claims office to contact me. The agent had already given me the go-ahead to get repairs and rental but claims had to make things difficult. They change their rules when it suits them and make up stuff just to get you out of their hair. They refused to pay for my rental b/c I was not the insurance policy holder and waited until after I had rented the car to tell me this. Your rates go up with every claim that is filed and will drop in 3 years only if no one files a claim."
Commented on 2011-10-20 19:25:18 EST
"Had an issue with a pump in the basement they fought with me for two months until they told me that I wasnt covered. They went through my policy and checked every letter in order to find a way not to pay. Ive been with this company for 20 years and never had a claim. I am going to find a new company tomorrow."
Commented on 2011-10-19 17:23:07 EST
"Always helpful and very fair."
Commented on 2011-10-19 15:26:06 EST
"I have been with State Farm for 4 years.I have never filed a claim until a month ago.State Farm says I have hail damage to the roof of my home but will not cover the claim and gave me 2 months to re-roof my house at my expense or they will drop my policy.My agent will not return my call and the claims department basically said sorry not our problem.I have spent thousands of dollars on premiums and this is the service I get. Beware of State Farm"
Commented on 2011-10-19 09:56:47 EST
"cancelled homeowners due to claims that were due to major natural disasters. This was after 30 years of my business."
Commented on 2011-10-12 07:03:59 EST
"State Farm has been excellent in paying claims. But they are making me pay dearly for being at fault in an accident. Rates have shot up 250 from what I paid before the accident."
Commented on 2011-10-11 14:44:55 EST
"Run fast before you need to file a claim They will stall and do all they can to delay and avoid payment hoping you will just give up and go away. I have had to call weekly to try to resolve issues. They make promises then when you hang up they leave your file sitting until you call again and never do what they say. I hate them "
Commented on 2011-10-07 21:44:07 EST
"they only tell you what you want to hear and if you ever need it they say oh thats not covered go figure"
Commented on 2011-10-01 23:03:32 EST
"Started State Farm in 2009. every year my home owners insurance goes up 200.00 more a year. started at 1207.00 year. Time to renew again I just got renawal in mail 2011 1683.00 Why no claims ever. Now going to cancel. Called around another major Ins. Co. with same coverage only 1103.00 a year. Why the differnce with State Farm Thats 580.00 in my pocket this year not theirs."
Commented on 2011-09-26 23:28:50 EST
"Refused to pay my tornado claim said damage caused by foundation settlement. Totally rebuilt house next door. Had to hire lawyer with my own money to settle "
Commented on 2011-09-26 19:55:22 EST
"My first claim - was very nervous and expecting the worst. We had a burglary they caught the guys and State Farm paid the claim promptly and fairly. I am very satisfied"
Commented on 2011-09-22 20:41:41 EST
"I belive their rates have gone too high with no claims"
Commented on 2011-09-21 11:00:46 EST
"very expensive in comparison to many others"
Commented on 2011-09-20 09:55:34 EST
"Had SF for 30 years. Came time to file claim on hail damage- 30 homes in area were serviced except for 2 - only 2 that had SF. Used every excuse to not pay claim. Dropped next day. Will never use again. "
Commented on 2011-09-19 11:33:28 EST
"This company even you provide them with the appropriate paper work will not just wiggle but worm their way out of paying. My husband and I have never missed a payment and when we filed for a hail storm and the damage is evident they bring up all kinds of excuses. On top of the excuses they state that we would have to pay up front certain cost but with prove that the work was done which we did pay and proved that the work was done as any reasonalbe person would expect they keep their word and reimburst the cost they go back on their word. I think a lawyer is in order and whoever monitors these companys should take a look on the activities of this company. I dont know much about the law but ethically this company is truly a rip off. Please if you read this heed the advice and do not contract this company as your insurance provider for home or anything else. Thank you for rading."
Commented on 2011-09-17 10:54:09 EST
"Terrible attitude and poor claim service."
Commented on 2011-09-16 19:24:05 EST
"Sent change of address 3 times. After waiting for 3 months it was still not changed. When I called local agent all agents were attending a seminar and not available. Also Emailed local agent twice and received NO response."
Commented on 2011-09-15 12:27:42 EST
"I had one claim with State Farm in 2 years. My rate increased by 30. Now it continues increase every month with no explanation as to why. I receive notices that it was late or not paid even though I have my canceled checks to prove it. When you call the agents you get the runaround. I cant even get a new proof of insurance card from them. Do not use State Farm for anything They will rip you off."
Commented on 2011-09-15 06:58:48 EST
"This company puts warm and fuzzy folks on the retail end and has good marketing good neighbor family safety.On the claims end you have compulsive liars and will face a wall of denial plausible denial altered recollection and bizarre and conflicting reasons for denying your claim or paying little or nothing in my opinion.They actually are a causal factor in making vehicles unsafe by denying costs and claims to make vehicles safe and have them inspected post collision.The agents say one thing covered and claims adjustor say another not covered.It is a actually a good business model--take in claims and pay out very little or nothing on valid claims and delay or fight them till hell freezes over.I wish I could invest and profit from their methods because I have sent them money for years and know if something happens there will be two accidents 1 the actual accident and 2 the tragedy of trying to collect from State Farm. Guaranteed. If you have ever worked with them on claims you know there are two tragedies --the accident and trying to work with them."
Commented on 2011-09-14 01:23:56 EST
"Agent said we were fully insured after a hurricane and to proceed with reparations. Adjuster denied claim after holding policy for 28 years without ever having water damage. We will fight this"
Commented on 2011-09-13 01:52:36 EST
"Very prompt in telling you AFTER what is covered and is not covered will not fully disclose changes to policy unless you ask. No appreciation for customer loyalty absolutely zero empathy very shady way of conducting business. Overall truly horrified."
Commented on 2011-09-11 16:56:14 EST
"Their denial of my claim was so unconscionable that I am taking the issue to the state insurance commission"
Commented on 2011-09-09 11:11:12 EST
"Every single home in my subdivision had their roofs replaced after a hail storm when 2-inch size hail pelted the neighborhood... somehow according to my Sate Farm adjustor the storm must have skipped my house. Though my roofer pointed out damage he claimed my roof had no damage. 34 years with State Farm and this is how Im treated. Long past time for a change."
Commented on 2011-09-08 10:42:15 EST
"Premiums are way higher than average. They increase with years. I was with them for 55 years and finally realized I was being ripped off"
Commented on 2011-09-07 14:18:26 EST
"Have towing insurance and they wouldnt pay the full towing bill even though I have a policy for full towing.Also had the Awning on my RV break Wind storm bent the arms and it couldnt be retracted. Their responce oh well too bad were not going to pay for a repair shop to come to you. After explaining that it couldnt be closed they still said too bad.17 years with them and now I have to file a claim and they wont honor their responsibility.NEVER AGAIN WITH STATE FARM AND THE AGENT DIDNT CARE EITHERIm just happy it wasnt my house."
Commented on 2011-09-07 07:20:02 EST
"very good company"
Commented on 2011-09-06 17:22:02 EST
"I dont think they understand things happen in life thats why they are paid. After 5 years of being with them they want to drop us because of a speeding ticket and accident that happen 5 years ago. I think this is their way out of insuring some. "
Commented on 2011-09-02 16:27:20 EST
"I have had to make 2 claims one in dec 09 and one just this past monday. I have 2 auto policies home and personal articles. I love them. They always go above and beyond the call. If ppl are having problems getting them to settle claims it has to be because they think its a phony claim. I found my house had been broken into and several high dollar items missing from my living room monday morning. By Tuesday afternoon State Farm settled my claim 4700.00and mailed my check out the next morning. The first time my computer shut down. Found out it would be more to fix than replace. I called State Farm and the next day I picked up a check for enough to replace the computer then some. I love them and would recommend them to everyone I know. "
Commented on 2011-09-02 07:44:32 EST
"Everyone in the neighborhood got a new roof due to extreme hail damage. According to my claims adjuster we didnt have any damage on the shingles but the metal vents were damaged. We must have a force field over our roof. Amazing. Since then they have raised our rates twice for no claims. Its a one way street with them. They take your money and never give any out. "
Commented on 2011-09-01 12:04:07 EST
"They are fine at taking your money but get ready for a fight if you have a claim"
Commented on 2011-06-29 21:06:30 EST
"this is a bad faith insurance company......we had additional medical 5000.00 they refused the claim to medical we also had additional rental car coverage they refused to pay for rental car.So we hired an attorney to go after are insurance company.Like a good neighbor STATE FARM ISNT THERE."
Commented on 2011-06-25 16:57:22 EST
"No customer service Its all about numbers and money."
Commented on 2011-06-24 19:57:18 EST
"Bait in switch artists...first year reasonable rate then after 2nd year big increase claiming we were accidentally given multi policy discount rate increased dramatically and never had a claim. also werent given proper earthquake coverage for the specs of our house."
Commented on 2011-06-22 10:26:38 EST
"I would stay away from this company. I have decided to cancel all my policies with them because of arbitrariness in denying a claim"
Commented on 2011-06-21 15:42:51 EST
"Very unhelpful claims process - tried to make us pay deductible for an accident that was not our fault. Had to threaten legal action to get settlement."
Commented on 2011-06-20 14:35:40 EST
"I have had several claims with our home policy and with our auto policy. Claims have been handled great My current agent is super and the one before him was very good."
Commented on 2011-06-14 19:37:38 EST
"After being with State Farm for over 20 years they denied me policy options that that would have givem me lower rates. The only reason they could give me was that I moved states. The longer I was with the the more I noticed they tried to force me out. I guess my policy was to good and I was only paying a lower premium. Will be oK if you can afford them and dont plan to stay long term."
Commented on 2011-06-10 15:00:19 EST
"If you are FULLY BUNDLED and INSURED by State Farm... LOOK OUT They become the Neighbor from H3...I came to a complete halt due to a State Road Work Site.. While I was sitting there pending the State Road Worker to clear my auto to proceed another Auto came from behind me on a straight stretch of road rear-ending me pushing my auto right into the State Road worker..The Other driver also had the very same Insurance Agent and Insurance as myself State Farm.. The other driver was cited by the State Police and found At Fault...Nevertheless State Farm claimed that since my auto was struck I was now considered a HIGH RISK I never had an accident nor even a parking ticket in my 18years of driving.. I had been with State Farm for 18 years.. State Farm Increased my Auto Insurance 8 times my normal rate... Since I had all of my insurance through State Farm State Farm also even increased my homeowners insurance 8 times my normal rate health insurance 8 times my normal rate etc... It was insane...And to top it off It took State Farm over 8 years and a Court Order to settle not ONLY my claim for the other driver hitting my auto from the rear but the State Road Worker even had to get a Court Order also.. Trust Me.. You DO NOT WANT State Farm as a Neighbor They are NO GOOD "
Commented on 2011-06-10 12:25:14 EST
"Had car accident with Statefarm insurance. Accident was unfortunately my fault Statefarm was awesome no raise in rates was able to have dealer of car do all work no hassels at all. "
Commented on 2011-06-08 15:38:18 EST
"I have been with the company 49 years and have very satified. "
Commented on 2011-06-02 16:28:12 EST
"We have a great agent. Have had no problems."
Commented on 2011-05-23 20:09:46 EST
"I was involved in an auto accident that I was not at fault. State Farm surrogated the cost and I received my deductible back. 6 months later they are raising my premiums due to an accident. State Farm- you got your money back so why are you charging me."
Commented on 2011-05-18 19:44:54 EST
"their adjuster was a total phony and seems to have trouble telling the truth"
Commented on 2011-05-17 14:11:07 EST
"Nearly thirty years with State Farm without late payment, or claim, and my first claim is investigated under suspicion of fraud. State Farm is not a good neighbor. "
Commented on 2011-05-16 12:17:40 EST
"Shingles blew of one side of my roof.They depreciated a 10 year old roof and would only do one side that was damaged.Almost impossible to match with old shingles.Then a $500.00 deductible.This was our first claim in 40 years.Also they want me to pay contractor before writing a check.What happens if your house was to burn down?"
Commented on 2011-05-07 07:09:02 EST
"state farm would not pay on a claim for hail damage. they told me i needed to fence a kiddie pool and replace my roof. i had a contractor get on the roof and he said yes you have hail damage. state farms adjustor got on the roof and said i only had a six inch piece of faccia damaged. i had also gotten rid of the kiddie pool since i was not going to fence it in. in the meantime i have gotten a notice they are not renewing my insurance due to the pool and the roof not being replaced. one hand does not talk to the other. their adjustors are a joke and the company does not listen to the customers. i challenge them to locate the "pool" in my backyard!"
Commented on 2011-05-01 23:37:22 EST
"Excellent insurance company. Reps were friendly and courteous. Had a claim that was my fault and was treated with respect and rates did not go up. Car was cleared to be fixed in 3 days. I highly recommend this company."
Commented on 2011-04-30 14:23:52 EST
"Had this insurance for over 20yrs and when I went to file a claim of course needed a special endorcement that was overlooked by my agent. Very frustrating to pay so long and when you need it does not exist. Agent said he was sure he called every few years to speak about policy but I have never been contacted by him for anything other than payments. Nice"
Commented on 2011-04-25 09:50:08 EST
"Cost of coverage. Do not approve of company seperating Florida from rest of country. Profits and or losses should be calculated based entire population."
Commented on 2011-04-24 13:56:05 EST
"Pricey both auto and homeowners insurance"
Commented on 2011-04-23 11:55:27 EST
"Unresponsive, non informative of discounts or better policy plans , and overall unpleasant if there is any conversation "
Commented on 2011-04-18 14:20:47 EST
"We made only one claim in 14 years. They dropped us. We might get sued now, with no insurance to back us up..."
Commented on 2011-04-16 15:51:14 EST
"Have claimed for both home and auto and never had a problem. Adjusters are fair and estimates are within reason."
Commented on 2011-04-15 13:00:04 EST
"Prices seem higher than average, but great local agent. claim service was good and did not have a problem ever with them"
Commented on 2011-04-13 18:52:33 EST
"After paying for insurance for over 20 years I have filed to claims that totaled less than 700 dollars, my premium went up enough to pay that amount back in a year, not sure how these companies get away with it, but looking at all these reviews, I see no insurance company that is even remotely close to satisfying 50% of their clients, shame on the insurance commissioner of these states to allow this type of business model to continue. At least one of them gives a cut to military members!"
Commented on 2011-04-13 15:06:31 EST
"Having a local agent was not interested in helping my wife with a no fault accident. Do not see a reason to have an agent if they do not assist with accident. Continued to send us to their claims department."
Commented on 2011-04-10 16:27:16 EST
"Feel like a criminal and not supported at all"
Commented on 2011-03-29 23:26:07 EST
"You pay every six months as opposed to yearly which is a pain. They call you when your payment is due but try getting in touch with them with a problem."
Commented on 2011-03-25 13:27:58 EST
"cant get agent to call me back. called her office 2X and visited once. still no return call"
Commented on 2011-03-20 21:43:18 EST
"Very secure company and very efficient. Service through agents has been excellent."
Commented on 2011-03-18 14:14:28 EST
"Hail damage turned down and it took 3 years with repeated appeals to get it settled with free legal survices. Had same experiences as other surveys on lack of hail coverage. Auto coverage however has always been good."
Commented on 2011-03-16 10:27:22 EST
"All polices start out low and after a year or two they go up 30%.auto is $400 more than others per year & homeowners just went up $175 this year!!"
Commented on 2011-03-14 18:25:00 EST
"I had a claim for hail damage to both my truck and roofof my house. The truck claim was far better than I thought, decided truck was total loss, and I had a check the very same day.But then they say no damage to roof? I got on roof, took photos of damage and sent to insurance. Reply was "Yes I had some minor damage but it would not even meet deductible"? Everyone minus State Farm homeowners were getting new roofs, my house is not 5 years old!So good on the auto, but very poor on homeowners ins., looking to change soon."
Commented on 2011-03-12 12:19:12 EST
"I find this company to have agents who care about their insured. Treat you like family. I relocate often due to my line of work and I can always depend on them to be there for me beyond my insurance but advice on places to eat, shop, live, etc. Great company."
Commented on 2011-03-10 15:04:36 EST
"I have been with State farm insurance with only 2 claims in 26 years and now they have refused my to replace my hail damaged roof even though 21 of 27 roofs on my block have been replaced. most of the ones denied are State Farm. Time for a new insurance company!"
Commented on 2011-03-07 21:55:05 EST
"Expensive."
Commented on 2011-03-06 12:39:52 EST
"I make my payments on or before the due date but it seems to take state farm 1 and 1/2 years to pay 50.00 to a hospital for a fender bender our 21 daughter in college had. Payments are going up every time insurance is due. Even though that is our only claim in 25 years.."
Commented on 2011-03-04 21:58:06 EST
"Probably an agent issue more than a comapny issue until they raised rates by 20% for no reason."
Commented on 2011-03-01 06:59:31 EST
"They were the best servive but in the last 2 years service and mess ups with policies has become common place"
Commented on 2011-02-28 09:27:10 EST
"been with state farm 44 years and with the exception of rate hikes, i have no gripes. great agent and claims service has been outstanding. if only rates would stablize; last 3 to 4 years has hurt..."
Commented on 2011-02-22 19:41:05 EST
"always good communication, very helpful always paid very timely perfer thier insurance to anyone else. no one bets the rates an good coverage "
Commented on 2011-02-22 15:32:52 EST
"State Farm approved frame repairs prohibited by my truck manufacturer and refused to replace the frame. "
Commented on 2011-02-14 09:05:10 EST
"Every claim I have made on my Homeowners policy seems to have some fine print that just happens to exclude my claim, for example; I live in the desert southwest we had a hailstorm one year and I had no apparent damage. Much later we had flood conditions and my roof leaked and caused a lot of damage I was told that my roof damage by water was not covered but the hail damage was. I tried to explain that how would I know I had a leak caused by hail until it rained. My response was read the fine print, knowing hail damage occurred was my responsibility even though my roofer sided with me State Farm Was NOT there again. I have many other stories just like this one. I DO NOT RECOMMEND THIS COMPANY. My pool equipment was damaged recently and the only thing that State Farm covers is if hail damaged my equipment, and nothing else. What are the chances of hail doing this. Thats an easy thing to include in the policy because IT NEVER HAPPENS!!!!!!!!"
Commented on 2011-02-09 10:02:06 EST
"ONly reason I am looking to change is cost"
Commented on 2011-02-05 12:27:31 EST
"They are never there when you need them as they claim, our policy rates increased more than $100.00 with no previous notice, my husband and I have excellent riving record and we NEVER had any problem in the house. When we request an explanation they just gave us another excuse....as they use to."
Commented on 2011-02-04 19:29:14 EST
"I have been with state farm for 35years now and have only had 6 claims with them.They have paid and also have paid a fair price for all of them."
Commented on 2011-02-04 18:03:48 EST
"I have been a State Farm customer for 25 years and have had one car totaled, a vehicle stolen, 2 additional accident claims and one home burglary claim. I was paid promptly and fairly for the totaled car. The other two vehicles were fixed at a place of my choice and State Farm paid the repair facilities directly. Since none of these accidents were my fault, there was no out of pocket expense for me. The stolen vehicle was paid for after 4 weeks, which is State Farm’s policy, since they would not want to pay for a vehicle and then find it immediately. The price was very fair and they politely negotiated with me when I asked to have them consider some additional add-ons I had made. In fact, since the vehicle was only three years old and had extremely low millage, the payout was actually what I originally paid for the vehicle new, minus sales tax; I was very pleased. The home claim was also very fair as well and they replaced everything that had been stolen! "
Commented on 2011-02-04 12:10:09 EST
"After 19 years of 4 policies and 50K in premiums, State Farm could not even defend and indemnify me for a claim I placed when my car was parked and hit."
Commented on 2011-02-01 10:40:58 EST
"State Farm will do everything in its power to pay the least amount to repair your car--even when you are not at fault. The accused me of having pre-existing damage and initially declined to repair the front end of my car when I was the 2nd car in a four car accident (and pushed into the car in front of me). State Farm created tremendous delays in the repair process by not showing up in a timely manner to reinspect the car and continuing to delay the process to wear you and the repair facility down to accept their lower estimate (and a lower quality of repair)."
Commented on 2011-01-30 18:01:43 EST
"i had a fire at 8pm and was told they would get me in a room since the house was unlivable. when the fire chief called they told him and me that i would have to call back at 7 am when the claims office was opened. when i asked "what ever happened to like a good nighbor state fame is there" she got even more hateful. ..the fire chief, knowing i ha no money for a room , since it was the day after christmas called red cross. wher they put me in a room and gave me a food card to get us a warm meal.....like a good nieghbor.... RED CROSS IS THERE. they also wrote me a check that there bank would not let me deposit. they said that they never varified it through the computer. after talking to my local agent and several others at the claim office , they still would no remove the hold. saying there was no hold on it ann it was between me and my bank. which.there bank is also my bank.....please beware"
Commented on 2011-01-22 20:40:47 EST
"they keep jacking up our prices..."
Commented on 2011-01-21 10:56:17 EST
"Great company. Biggest & Best. Unbelievably financially strong."
Commented on 2011-01-21 07:37:56 EST
"The worst ever!"
Commented on 2011-01-20 18:44:33 EST
"I had a minor accident and my rates with my old insurance were raised. State Farm contacted me, got all my information and offered me a discount. I thought they were a good company, so I accepted. Once I had the policy for about 15 days, they contacted me to say they had made a mistake and my rate should be $500 higher than they had quoted. Thank God I was able to go back to my old insurer, who gave me the same rate as before, which was much less than State Farm"
Commented on 2011-01-19 20:55:49 EST
"Very satisfied, claims taken care of fast with no problems. Great company to deal with."
Commented on 2011-01-19 18:45:21 EST
"I had State Farm insurance for over 30 years: auto for 30 (+) and home owners for 18 years. I showed them customer loyalty. I seldom filed a claim over this time period. I had one auto accident during a heavy rain storm and my wife was involved in two accidents, both not her fault. We had one claim on our home, after a hail storm damaged our roof and cost about $2,200.00 in repairs. We had a $500.00 deductible so they covered $1,700.00 We moved out and are currently attempting to sell our home, State Farm refuses to cover our home while it not occupied. We found another company and will never return to State Farm. "
Commented on 2011-01-17 18:24:50 EST
"I am concerned about ever increasing rates at renewal despite having never filed a claim for either car or home."
Commented on 2011-01-13 10:43:54 EST
"They are over-priced, but I have a good agent and availble when needed. I have filed two claims and both times handled quickly and fairly. My only complaint is the price. I could save $70 switching to a cheaper company"
Commented on 2011-01-12 11:36:58 EST
"It has always been my understanding that if a car were a total loss the value of the car would be determined by the market at the time of loss. In the last ten years my son totaled one of my cars. Five years later he totaled his own car.. Both occurrences State Farm paid less then 90% of the cost of replacement. The comparables were bogus. Had there been a single comparable auto for sale we would have purchased it. We had to put a couple thousand dollars with the payoff amount to replace the cars."
Commented on 2011-01-05 15:31:48 EST
"crooks"
Commented on 2010-12-30 20:05:18 EST
"After a twenty year relationship with State Farm, our homeowners and business policies are being non renewed, due to our proximity to the water. (Which has not changed in that timeframe!)"
Commented on 2010-12-29 09:31:42 EST
"You should receive discounts after 10 years of continued service. Also you should receive discounts for going 5 or more years accicident free"
Commented on 2010-12-28 17:55:49 EST
"easy to work with nice too see agent face to face "
Commented on 2010-12-26 19:46:00 EST
"Make sure you understand how your premiums will increase for even the smallest claim. +35% for a $2,000 claim!! State Farm is horrible and not customer friendly"
Commented on 2010-12-21 11:41:54 EST
"Used to be a good company. Now they are simply out for blood. Raised rates even though not a lot of claims in our area, but did so because they could. Find my agent does not give a damn. switching to AMICA starting first of the year."
Commented on 2010-12-19 09:52:36 EST
"State Farm does not insure autos against accidents involving family or relatives"
Commented on 2010-12-17 15:53:04 EST
"Dealt with more than a dozen people in the company. Accident witnessed by a cop who handed the other party a ticke; however State Farm took 30 days to determine fault, took nearly 10 days to send adjuster out; tried to foist of junkyard parts resulting in repair delays and increased rental costs. Eventually covered all costs."
Commented on 2010-12-13 18:37:35 EST
"Always very helpful."
Commented on 2010-12-12 09:12:31 EST
"Rate increased $700 in 5 yrs and $336 of that ws in last year,and there were no claims and no increase in coverage."
Commented on 2010-12-09 13:42:12 EST
"When I called my agent to ask for his help because of hail damage to my roof, he first advised me not to file a claim and after I did he seem uninterested in helping me and gave me poor advise in selecting a roofing contractor."
Commented on 2010-12-09 09:08:00 EST
"Our premiums have been increasingly rasing up approximately home owners insurance going up with over $100 each year for the past near 4 years. Talked to agent the explanation - State Farm lost money due to increased claims and continues loosing money therefore we have to pay for it /not exactly how this was presented by agent/. Agents were not going to make any adjustments made several quotes so far all were cheaper, also had a car accident with the other partys fault they had state farm and the company tried to replace my truck parts with older year vehicles, not keeping state Farm and disappointed in their service. "
Commented on 2010-12-08 17:04:40 EST
"Home damaged by storm. Only have the roof was damaged according to insurance, but the whole roof was in the storm and received damage."
Commented on 2010-12-08 15:26:20 EST
"State Farm Insurance is the best insurance company one could have. Rates are very low compared to AAA and progressive or Geico."
Commented on 2010-11-30 18:02:35 EST
"I purchased auto insurance. I faxed and I faxed and I faxed prior proof of insurance, still wasnt good enough, called my old insurance company(state farm did) to verify I had insurance for the dates they wanted(a year back) I replaced vehicles since that policy. gave me a hard time because the cars I have now werent insured(didnt own them then) gave me a hard time about proving people didnt live in my house..I dont know the people..I hit a deer, they cancelled me..for running the deer down and hitting it on purpose...I have been waiting a very long time for my check to fix my car..I cant get comp. and collision on it till the repairs are done...there were several other outragous things with state farm...would i recommend them to anyone NOT IN THIS LIFE TIME OR THE NEXT..and if anyone thinks any part of this is un true I can verify each and every word I just wrote"
Commented on 2010-11-30 13:19:23 EST
"Backwards company - very unprogressive"
Commented on 2010-11-29 13:01:02 EST
"Found their Disaster Response Team to be "blind" to roof damage from high wind and hail. Asked for a second review and it was obvious that the second team had made up their mind to deny the claim before they ever climbed up on the roof."
Commented on 2010-11-16 21:36:05 EST
"State Farm will find loop holes for not paying out on claims. "
Commented on 2010-11-16 09:17:47 EST
"this company just increase my premium too much and I never had a claim. Why?"
Commented on 2010-11-15 19:05:03 EST
"Four years of on time payments, no lapse of coverage, and no claims. Denied a claim for auto insurance coverage. Sighted a technicality as the reason for denial. "
Commented on 2010-11-15 12:51:10 EST
"I had a $5000 rider on our homeowners policy for business equipment. BUT when we had a fire in our garage, I was told that none of the equipment that was destroyed was covered besauce it was used for a business. WHAT WAS I PAYING FOR FOR SEVERAL YEARS??? I did not file a claim and switched company."
Commented on 2010-11-14 08:21:45 EST
"Very expensive. Double hit you for accidents - minor, minor accident ($2K between both cars) and they removed the accident free discount and applied a surcharge. Double hit for three years. Covered their cost of any payout - so not sure what my insurance premiums were for."
Commented on 2010-11-09 12:53:22 EST
"I like dealing with a local agent and have always received outstanding service. My agent belongs to the BBB and has an A+ rating."
Commented on 2010-11-08 21:43:16 EST
"Criminal Company! Had to take them to court to get claim paid. They lost and had to pay much more than they would have had too had they just done the right thing. Stay away from this company!"
Commented on 2010-11-04 13:35:55 EST
"State farm claims dept. is a joke. They gave me the run around about the details of my claim. They could never get their lies together as to why they were prolonging my claim. The agents were always very rude and refuse to take responsibility for their actions. And there was never a member of management available. I would go without insurance before i gave STATE FARM any more of my money."
Commented on 2010-11-04 04:25:43 EST
"After 20 years of paying premiums, I made a clai on an apartment building I own because a pipe burst. They denied the claim, saying that the 100 year old building was old. Of course it was old! But it is well maintained! Now I have to hire an attorney and an independent claims adjuster."
Commented on 2010-11-02 18:33:15 EST
"Very good customer service and prompt on repairs. They are most expensive I have gotten quote from and that is why I will likely change."
Commented on 2010-10-29 16:49:40 EST
" I have had State Farm insurance for @35 years or more and when I needed them this time. I was told your not covered because your problem was on going before your claim. It occurred in a area that was COMPLETLY out of sight, and unnoticable until the time we called it in, when we noticed it. Before this I recomended them to everyone... GUESS WHAT I will be doing now!"
Commented on 2010-10-29 12:27:59 EST
"Stay away from State Farm. They do not pay claims. "
Commented on 2010-10-21 11:44:41 EST
"State Farm insurance comapn will take the cheap way regardlkess who is at fault, they will not look into a incorrect police report even after it has been proved wrong and the witness admitted not seeing what had happened STATE FARM does not have thier customers best interest in mind at all, they refused to pay for legal representation, they refused to look at the claim any further, thier decision to do this will make YOUR rates go up EVEN WHEN THE VEHICLE DAMAGE EVIDENCE IS PLAIN AS DAYLIGHT FOR ANY 12 YEAR OLD! We have been with state farm for years and 8 cars and a home insuraed with them no more!!!! DO not use State Farm aUto insurance in Georgia!! "
Commented on 2010-10-19 11:52:15 EST
"Adjuster will not paid for the repairs, this has been 7 weeks and my car is not ready yet. SF got parts from junk yard the parts were in stalled without been ckeck because SF will not paid for checking just installing. SF told me it was the tires, I paid $550 for new ones still had noise. Was concern so I had Goodyear check it out because it had a noise but the adjuster could not hear it. The used part they got had a wear out balljoint in front tire. The front tire may have fallen off. Goodyear found that the front Strut was damaged and making noise they. SF wants me to paid for the part and they paid for installation. "
Commented on 2010-10-17 21:53:00 EST
"State Farm handled all claims fairly and quickly. However, when my 21 year old son had a claim, they satisfied the claim then denied coverage going forward. We have been customers for over 23 years, so I was frustrated by this decision. "
Commented on 2010-10-14 20:36:09 EST
"Takes you money then tells you they are unable to help two days before your auto payment is due."
Commented on 2010-10-13 21:49:11 EST
"adjuster was sent right away, everything was reviewed and explained in detail. check was sent to us right away."
Commented on 2010-10-12 10:34:35 EST
"rates are the highest"
Commented on 2010-10-11 18:03:35 EST
"I have had State Farm Insurance on my autos since 1995. I also have a couple life policies and I used to also have health and home owners insurance. I recently placed a claim through my car insurance policy. I have not even had an adjuster assigned to my claim and I am already treated like a criminal. The claims representative that I had to deal with was not only rude but was accusing me of trying to put a claim through a policy that was not mine. I gave him the policy number thinking he was looking at the wrong screen and he reassured me that I was the one that was wrong. I told him I had my insurance card in front of me with my name on it and he told me I was wrong and that was not what he had on his screen. I cannot understand why I am being treated so rudely by my own insurance company. They never have a problem collecting my premiums or increasing my rates when they felt in need. Why should I pay an insurance company like State Farm to take my money on a monthly basis and then feel intimidated when you need to put a claim through. If this is how I am treated when placing an auto claim, I would hate to see how my relatives will be treated if they would unfortunately need to put a claim through one of our life insurance policies. I am so unhappy right now, I wish I would have invested all these years with a more reputable company. The ironic thing is that there slogan is "like a good neighbor, State Farm is there". I have had good neighbors and the customer service I received today was far from what they preach during there commercials."
Commented on 2010-10-08 20:54:18 EST
"I have had two instances where I filed a claim, once when my car was broken into and once where I was involved in an accident. Both times my representative was very attentive and on top of the situation. I did not have to worry about a thing because State Farm handled everything."
Commented on 2010-10-06 08:40:11 EST
"The best insurance company in the world"
Commented on 2010-10-05 12:41:05 EST
"Had hail damage. but they said it only hit half the roof. we had to pay for the other half.Figure that one out.Our next door neighbor had his roof replaced, but I guess the hail hit his whole house. we will be looking for a new company."
Commented on 2010-10-01 12:06:42 EST
"Take my money for 9 years but become penny pinchers when it comes time to pay a claim."
Commented on 2010-09-29 09:22:14 EST
"They provide Great customers service. Claims dept. was great. Just a little expensive."
Commented on 2010-09-27 17:36:06 EST
"Hail storm broke skylights State Farm denied the claim for replacement of $20,000"
Commented on 2010-09-22 12:11:29 EST
"Had a navigation unit damaged in my 2010 silverado and they want to send the unit in for repairs that will take a minimum of two weeks to repair and me drive my truck without a radio for that long instead of replacing the radio."
Commented on 2010-09-21 14:12:22 EST
"A large homeowners rate increase in 2010."
Commented on 2010-09-15 14:29:34 EST
"One claim in 37 YEARS for hail damage on roof of garden home. Hail hit and damaged entire neighborhood. State Farm offered to pay to replace 1/2 of the roof saying there was no damage on back and side of home. We had dents and missing shingles but on those two sides but they said a hammer or base ball must have hit it. Hubby and I are in our sixties and do not play on the roof or have ever been up there! 49 other homes in our neighborhood had total damage and their insurance company covered. One claim, 37 years!"
Commented on 2010-09-14 16:40:50 EST
"They have always been very competent and very thoughtful. We can always get a prompt answer to any questions we have. We feel the rates are very fair."
Commented on 2010-09-13 16:16:57 EST
"The claims handling was horrible, never heard back from them and had to call daily for almost a month to get ANY information about the claim. Would NOT recommend for renters insurance!"
Commented on 2010-09-09 15:36:15 EST
"casual, poor communication, superior claim people will not respond. Claim agent could care less. Outrageous settlement amount offer."
Commented on 2010-09-09 09:11:11 EST
"Have had Statefarm for years and never had a claim. Then, windstorm damaged room. Statefarm wanted to replace 67% of my room rather than the whole thing. Had a roofer come meet with the adjuster to show that the entire room was in fact damaged. The adjuster was rude and just nasty to the roofer. Looking to get away from State Farm now. I carry homeowners and 5 auto policies with them."
Commented on 2010-09-07 09:18:43 EST
"They cancelled my policy mainly because my credit score went down with the economy."
Commented on 2010-08-30 01:29:46 EST
"poor"
Commented on 2010-08-26 18:47:51 EST
"Has built-in procedures to cheat customers. Own local agent is a cynical snake-in-the-grass cheat who has no concern for customers."
Commented on 2010-08-26 12:29:12 EST
"We are loyal State Farm customers and love the customer service our agent provides. However, lately, the car insurance rates are climbing for no reason. Our cars are getting older and our rates are getting significantly higher. This is leading us to shop around."
Commented on 2010-08-24 19:45:20 EST
"State Farm Auto was a wonderful company to deal with...until it was time to make a claim...I was involved in a serious auto accident that was not my fault and for the first couple of weeks they were great. They would call every couple of days to see how I was and sk if there was anything I needed, ect. But the second I started having problems and they started getting medical bills it was like someone flipped a switch. My claim rep. is the most rude, uncooporative, miserable person I have ever met. My accident was in October of 2008 and it took until the following April to get any form of lost wages and have had multiple bills go to collections because they have no problem putting me on the back burner.... dealing with them has been worse than the injuries from the accident itself"
Commented on 2010-08-24 09:58:13 EST
"State Farm took care of me when I had a motorcycle accident. The guy who hit me had no insurance and we had to proceed with an uninsured motorist claim which took several months but State Farm kept in touch the entire time. They even called the hospital and had them agree to reduce my bill and stop collections until my claim was processed. I could not be happier with my experience."
Commented on 2010-08-24 09:00:07 EST
"My sister had her home insured by State Farm, "good hands people". Recently, the upper floor of her home was damaged by fire. It was contained to the upper level. The home was built in the 1920s, and was a copy of Williamsburg home. Essentially, the adjustor refused to put on a temporary roof. The construction crew that they brought in literally destroyed the entire house. "
Commented on 2010-08-16 16:50:46 EST
"A policy holder for 47 Years with and excellent driving record. This year they increase my rates almost $200.00. When I asked why, they said they had increased claim costs. Geico has just as good ratings by customers and was less for better coverage."
Commented on 2010-08-12 17:52:29 EST
"Notebook computer was stolen out of car, State Farm asked for details, then paid the claim. "
Commented on 2010-08-03 18:38:28 EST
"This company is all for taking your money, but when you file a claim, they want to fight you and deny you your claim money. This is a very dishonest practice. My grandfather used to be a state farm agent, and if he knew how they were treating me, he would turn over in his grave. Total disgust. "
Commented on 2010-08-03 10:50:31 EST
"Everyone I spoke to had a horrible attitude. They are very belittling and belligerent! "
Commented on 2010-08-02 20:33:48 EST
"Their rates keep going up without prior warning or without any explanations."
Commented on 2010-08-02 08:32:55 EST
"great discounts - love my agent "
Commented on 2010-08-01 07:31:13 EST
"Company does best it can to deny or minimize claim amount. It was also misleading in my opinion when all I wanted was to have someone from State Farm examine the condition of my roof. The claims adjuster filed a claim on my behalf for a total of $400. Who would file a claim for that small amount if the roof was in good shape?"
Commented on 2010-07-31 13:46:42 EST
"worst company EVER !!!!!!!!!!!!"
Commented on 2010-07-28 01:39:38 EST
"rates are exceptionally high and getting higher for same coverage. Have you looked at your homeowners insurance lately. Waiting for auto insurance renewal for 2010"
Commented on 2010-07-26 10:36:27 EST
"I have no complaint with State Farm to date."
Commented on 2010-07-23 15:59:58 EST
"I have never filed a claim but I do like the agent and office staff. Never filing a claim means I have never had a bad experience."
Commented on 2010-07-21 12:54:38 EST
"Two years ago we had a two leaks on our soffits. The both leaks are started same time in one week period in the summer, I remember it was raining constantly every single day for a week. After I call the company and representative came over to check it. His final decision was that those leaks were there for a long time..., and they refused to pay for repair. Nothing we could do tried to convence them, they do not listen.... Was a terrible experience for us."
Commented on 2010-07-20 19:29:18 EST
"Heres the deal that I have with state farm, My car they paid 1000 dollars short for hail damange when i took my cash instead of fixing, so basically they ripped me off 500 dollars no lie even amount. My home had hail damage they came to adjust the damage 2 months late all my neighbors already had there roof and vinly fixed i was still waiting for them, after they came they paid me 10,000 dollars less then what my neighbor got paid and i have a nicer better house with more damage. This is worst company i ever dealt with no one should buy state farm, just look up all the stuff they did to people. There rip offs. "
Commented on 2010-07-16 17:32:56 EST
"Fantastic customer service. Set up in under 2 minutes - very friendly, personable staff."
Commented on 2010-07-14 13:02:15 EST
"cost for insurance is high. lately we have had communication problems with trying to change coverage. We made a change over the phone and called 3 times to get a corrected bill but received a cancellation notice for failure to pay. "
Commented on 2010-07-13 17:06:41 EST
"Cancelled home insurance after 36 years, based on errors they made!"
Commented on 2010-07-09 09:58:09 EST
"Rates are pricey but stable. Claims service is fast, equitable and very professional. My agent is very thorough at explaining what is on my policies, and works with me to keep the rates as low as possible."
Commented on 2010-07-05 13:12:38 EST
"They will not pay for anything. According to them everything is under the ded."
Commented on 2010-06-30 20:38:42 EST
"Insured with State Farm on both vehicles, all rental properties, home, liability for 50 years this year. Just cancelled on homeowners because in last 5 years,I lost a wedding ring, and had a lightening strike that required that did about $1000 of damage. Very frustrating!"
Commented on 2010-06-28 12:55:50 EST
"When I was hit by a car they really did not do a whole lot to help me. Like a good neighbor they were not there for me. I stood alone in the court room against Progressive Car Insurance and a lying doctor and a lying lawyer and a lying girl who hit me with her car and hurt me. My heart is broken and I will always remember this. Why have car insurance if the bad drivers are not going to pay up when they hurt you??"
Commented on 2010-06-25 15:36:25 EST
"We are currently in the process of obtaining counsel to challenge adjusters findings.State Farm has been unresponsive to repeated requests for a response from a human being.Our claim adjuster was misleading, dishonest and unresponsive to the repeated calls we left on his voice mail.After 38 years with State Farm and over $20,000.00 in unreimbursed claims We are leaving State Farm,forever."
Commented on 2010-06-21 08:57:39 EST
"I would never choose an insurance company without an agent to help guide me. But the buck stops at the claims handling, and there is none better at that then State Farm."
Commented on 2010-06-20 10:46:33 EST
"The claims office is awful. My agent was OK, but really did nothing outstanding."
Commented on 2010-06-18 22:46:28 EST
"Agent would not call back. Had to file burglary claim for the second time. Just told if I filed will have to cancel me. "
Commented on 2010-06-17 23:28:03 EST
"Had an uninsured motorist claim. State Farm was great!"
Commented on 2010-06-16 07:05:51 EST
"Have had to file two claims in the last 20 years. Both times, had to fight for what we deserved. They readily increase our rates, but do not want to pay out when you need them. They are not like a good neighbor...they are not there for their homeowners."
Commented on 2010-06-15 07:44:02 EST
"Been w/ State Farm (auto for 30 years and home for 18 yrs). Had the misfortune of utilizing them for a claim with auto and our home. They did not respond timely, questioned everything, and treated us as though we were the criminals rather than the individuals that burglarized us. I would not recommend this company. They do not care about their customers like they us. We are looking into other companies."
Commented on 2010-06-13 04:14:24 EST
"After 37 years with State Farm, they want me to sign an exclusion form that states that my son will not drive any of our vehicles. He had 1 accident due to rainy conditions and he made 1 other mistake, and this is how they treat people."
Commented on 2010-06-07 14:31:31 EST
"they do not care like the old days"
Commented on 2010-06-06 10:31:23 EST
"They investigated me for fraud when someone broke into my house and car, even though I have been with them for over 16 years with no claims!"
Commented on 2010-05-29 18:22:46 EST
"Claims people are terrible, insolent, and disrespectful. Victimized by the accident and State Farm. State Farm claims department is absolutely awful."
Commented on 2010-05-29 07:15:15 EST
"Very helpful profetional`s that work me.......Just good attitud...exelent service."
Commented on 2010-05-28 00:23:14 EST
"After 25 years of paying premiums , one accident and they DOUBLED the premium. As a result we are pulling ALL of our policies away from them. State Farm is not a company that values the YEARS of easy money. If they pay, you will more than pay them back for a claim."
Commented on 2010-05-27 18:12:24 EST
"I am with State Farm and the lady that hit me was with State Farm - and the claims adjuster had been terrible to work with- she will not listen - she cuts me off and says she is for _______ (the lady that hit me) I understand this, but, she needs to get the entire facts and what my condition is since I am the injuried party before she tells me this is her final offer. Which her first offer would not even have covered my medical bills!!!!!!!!!!!!!"
Commented on 2010-05-24 12:58:31 EST
"No tickets in the past 5 years yet my rate keeps going up and the explaination is "hurricane catastrophe funds assessment", for a auto not home ins really....,wow! Premium and service charges for paying the bill adds up. I am paying an $18 increase this year, which goes up annually ,with no good reason why? .Yet they are said to be cheaper than the rest... wow"
Commented on 2010-05-24 08:06:57 EST
"i would never get this company as my life ins. carrier."
Commented on 2010-05-13 17:38:46 EST
"i have been with state farm ins for 30 years .i filed a claim for storm damage in 2008 for which they covered only a portion of the damage. my roof is still leaking in 2010 and they are now claiming it is a preexisting condition which is not true because it was not leaking before the storm . i will look else where for ins that actually pays claims."
Commented on 2010-05-12 12:56:52 EST
"Our rates ALWAYS go up, every six months (sometimes SOONER), despite all the "alleged" discounts they say they are giving us. When I call our Agent to ask WHY the increases, they are never able to explain why. They also tell you one thing on the phone, then I receive documents contrary to what was said on the phone. No two Agents will tell you the same thing when calling about the same matter. "
Commented on 2010-05-11 14:13:17 EST
"Undergoing an extreme rise in rates plus has eliminated all discounts!"
Commented on 2010-05-09 09:46:21 EST
"Get an agent you know well or someone you know knows well. Best way to navigate the company if needed. I have had the same agent for 37 years. Never a problem."
Commented on 2010-04-29 17:09:26 EST
" Homeowners policy for 30+ years. No claims in last 15 years. Items covered continue to be dropped from coverage or now require rider. Deductibles raised twice with corresponding increases in premeium. WILL HAVE NEW COMPANY COVERAGE SOON."
Commented on 2010-04-29 11:36:15 EST
"Never filed any claims since I have been a state farm customer, yet my rates for homeowners and auto have gone through the roof. My agent simply says, well your paying less than I am for your homeowners insurance. yeah, my rates are going to pay for his mansion... Not anymore... SEE YA state farm. "
Commented on 2010-04-25 15:12:30 EST
"I was in an accident where I was stopped at a stop and was hit broadside after the other car hit another car. State Farm has since raised my rates."
Commented on 2010-04-21 15:14:38 EST
"My claim has been a fiasco from the beginning! I am 63 days into a claim (my first after 23 years of being a State Farm insurer), after two assessments, and a structural engineers study, I am not able to begin repairs. The initial check recieved was unsigned, and totaled less than 1/2 of the repair costs. My assessor "lost" his cell phone and was unable to respond for days, and a second "assessment" harrassed my contractor over price (without concern of the house being properly repaired) and provided an increase of the assessment insuffiecent to begin repairs. I received a call today that they would like to send another assessor. Well after spending three days of my time, working with contractors to for quotes, and the resultant assessment costs being insuffiecent to start reconstruction, I am getting an attorney and going to the state insurance commisioner. State Farm, no way, these people either do not care about there customers, are complete amatures, or are totally incompetent. After my law suit is settled and my house repaired I will be finding a real insurance company to provide my coverage!"
Commented on 2010-04-13 21:32:28 EST
"i am in the roofing business and state farm in our area is the absolute BEST insurance company to work with and they do not try to cut there clients money to get repairs made. There are the best."
Commented on 2010-04-12 22:24:17 EST
"Probably the worst customer service from everyone. The local agent was helpful at times but most of the time was not able to help us. I would not recommend this insurance to anyone!"
Commented on 2010-04-01 10:37:18 EST
"Adjuster low balled work to be done. Although the entire roof should have been replaced, he would only include a portion of it and I have had State Farm Ins. with the same agency for over 35 years. "
Commented on 2010-03-31 21:42:50 EST
"Excessive renewal rates."
Commented on 2010-03-31 11:32:49 EST
"I had the opportunity to file my first claim with this company and they totally screwed me over and denied the claim! Totally useless insurance company. I will be changing very soon. "
Commented on 2010-03-26 15:56:10 EST
"I have stayed with State Farm for 31 year without accident. Last year, I had auto accident and it was not my fault. Premium increased more than double. I have moved to a different insurance for auto and home. Good bye State Farm."
Commented on 2010-03-19 21:13:31 EST
"We have 5 cars, 4 homes insured with State Farm and the 1st time we filed a claim the adjuster was very brisk and had already made up his mind that he would not compensate over our 1000 deductible. In fact he stated 4 times how we would not go over our deductible. I think it is their goal to save money to make them a profitable company but we will phase away from them over time. "
Commented on 2010-03-12 13:46:22 EST
"do not play fair on claims, want to blaim everyone else for issues.want to settle below the amount that 17c awards. "
Commented on 2010-03-11 18:04:28 EST
"I have had one parking lot accident and one with another driver. Neither of which cost more than $1,000 over my deductable. State Farm is charging me for what they paid out. State Farm does not know what an insurance company is for"
Commented on 2010-03-10 17:10:48 EST
"Rates go up every year - and they are already extremely high. After 38 years, we are changing companies."
Commented on 2010-03-09 16:34:12 EST
"High cost and lots of addendums over the years, looks like coverage "
Commented on 2010-03-09 10:46:38 EST
"Rates seem to be higher than other qualified carriers."
Commented on 2010-03-05 15:46:01 EST
"fail to renew home ins."
Commented on 2010-03-05 01:17:31 EST
"Because of the ecomony, I would like if rates stop going up and prehaps go down for a change. Michigan has the highest insurance rates. This is crazy and if I could just carry not fault I would. Otherwise, I like statefarm. I stay with state farm because my reprentative is very honest with me and there are no gimics!"
Commented on 2010-03-04 10:54:19 EST
"After tornado damage they would not cover damage to a section of the roof that did not apear damaged. The section of the roof leaked like a sieve and state farm suggested it was a workmanship issue. This is wrong becouse the roof was 12 years old and had never leaked until the tornado passed by. When i expained to the local ageant, he said he could not help me becouse he is not an employee of state farm."
Commented on 2010-02-27 21:52:51 EST
"even our own insurance agent could not explain our claim summary. I have had nothing but a run around form the head office. Each time I talk to them you get a different story."
Commented on 2010-02-26 15:40:22 EST
"Been with State Farm for many years. Service used to be fantastic. Huge company, but very friendly service from agent. Service seems to be declining every year.. Cost cutting, increasing rates with no or little explanation. Beginning to look else where for insurance where in the past, would have never left State Farm."
Commented on 2010-02-18 17:51:04 EST
"This company operates in "bad faith". Be cautious about continuing your policy. You cannot count on State Farm being an advocate on your behalf, especially in situations where both parties (at fault driver and non-at fault driver) are insured both by State Farm. "
Commented on 2010-02-16 20:01:41 EST
"An old client over 12 years with them, unfairly treated when we had two acts of gods within 24 months. "
Commented on 2010-02-12 12:29:20 EST
"I have filed both auto claims and a hurricane damage claim. In all 3 cases, I was very satisified with both the speed with which the claims were handled and with the end results. Great company but their rising homeowner rates are causing me to have to change after almost 30 years with them."
Commented on 2010-02-09 09:41:46 EST
"Have an insurance agent in an office and can talk with the same person on the phone. Get new quotes, changes, and review coverage. State Farm paid the autobody shop directly for a quality repair. They are reasonably priced and will not drop your coverage because of one accident."
Commented on 2010-02-06 15:09:40 EST
"Redecorate expensive office vs cut costs for customers."
Commented on 2010-02-03 22:03:19 EST
"too expensive"
Commented on 2010-02-03 17:20:09 EST
"State Farm is an old, conservative company.. exactly what I want for an insurance underwriter. They have paid claims without any problems on the rare occasions I have needed over the past 25 years."
Commented on 2010-02-02 20:41:08 EST
"My car (which was parked) was hit by a vehicle that was insured by state farm. I also had state farm at the time. The driver did not have a incense. After 2 months of battling, it was clear that I needed to get the state insurance commissioners office involved to get paid. Once I did that, I was granted a check (approximately ten days later). Their staff is incompetent and unbearable. They are friendly when they get a check from you; ask for a check from them and be prepared for a lengthy battle!"
Commented on 2010-01-29 12:35:34 EST
"Helpful and quick with claims I have filed as a policy holder in the past 3 decades. As one of the only few remaining mutual insurance companies, State Farm maintains strong financial ratings from AM Best to Standard and Poors for its owners/policy holders in part by carefully guarding against frivilous and erroneous claims"
Commented on 2010-01-28 07:11:55 EST
"DO NOT USE THIS COMPANY. It will ruin your life."
Commented on 2010-01-13 12:18:51 EST
"Rates are quite high compared with other quotes we have gotten. Have had very few claims but those have been handled quickly and fairly. We are still researching other options due to high rates"
Commented on 2010-01-02 18:36:26 EST
"The claims people are the most unprofessional group of people I have ever dealt with. They had me send my vehicle to their "Select Service" repair facility to get an estimate. Their shop started repairs without ever providing an estimate. We never authorized repairs but State farm backed the shop, NOT their customer of 13 years."
Commented on 2009-12-28 10:51:36 EST
"Find a different company: Terrible once the accident occurred; not even our fault, but incurred medical expenses. Agent wouldnt get involved w/other insurance company. They were only interested in obtaining the amount indicated in our medical policy---anything after that we were on our own. The claims dept for this company is TERRIBLE....rude, dishonest, very confusing to the consumers. Find somewhere else to pay your premiums. Terrible. "
Commented on 2009-12-22 09:46:54 EST
"For 2010 State Farm has elimated all previous discounts which increased my yearly premium 33%..all the discounts they apply are "required" by Flordia law."
Commented on 2009-12-12 13:38:21 EST
"After the initial claim, flooding in our home, the adjust stopped by, and was rude. After that I hear from no one and had to make all the phone calls to know what was happening. AFter a month in our home with rugs torn from the walls, we will not be getting the house put back together until after the holidays. Our first claim. Really disappointed to think I pay my bill on the day due, but when I needed help - it was like pulling teeth."
Commented on 2009-12-11 10:12:12 EST
"We have had insurance with State Farm for over 20 years and have had 2 small claims each under $5,000. Each time we were treated better by the other insurances companies than State Farm. Customer service was nonexistence, and the claims were handle with complete incompetence. Each time we were not at fault but was treated as if we were. Defiantly will be changing insurance company "
Commented on 2009-12-10 23:21:44 EST
"They are rate raising idiots. At one time many years ago, they were like a good neighbor. Those days are gone, gone, gone."
Commented on 2009-12-09 07:50:28 EST
"We have been loyal customers for 10 years, when we actually had to file a claim, we had an unbelievably horrible experience. The difference in what we got and what we should have received was in the thousands. What a great thanks for all the years we have been customers."
Commented on 2009-12-08 13:05:34 EST
"State farms is good until you have claim with them. when I has a loss they did not follow thru with the bodyshop - their approved body shops are not very customer oriented as they are locked in them. "
Commented on 2009-12-08 10:38:08 EST
"dropped me after 30 years after marring grilfriend of 12 years because of owi 8 years ago"
Commented on 2009-12-05 22:45:45 EST
"Arrogant, uncaring,neglectful on details that could reduce premiums"
Commented on 2009-11-25 07:06:51 EST
"Have not really had any claims to test State Farms customer service"
Commented on 2009-11-24 13:36:54 EST
"Very Very expensive with no service"
Commented on 2009-11-23 14:28:32 EST
"State Farm has always taken care of me."
Commented on 2009-11-16 15:21:37 EST
"I live in a small town and I believe some agency can be rude,but I have been with the same company for over 15 years.Have had all type of claims and NEVER had a problem.If you build a personal relationship with your agent they do really care about the person"
Commented on 2009-11-12 10:09:34 EST
"A new agent took over the business of my long-time agent. He has his large picture ad on the back of public buses and calls and sends letters bugging for me to purchase other services. Rates have gone up for the first time in years with no claims."
Commented on 2009-11-10 21:45:50 EST
"It took three weeks for them to send out claims adjuster and then four days for the adjuster to tell me that the estimate I turned in three days after the pipe broke were too high, meanwhile we have mold coming out of a hole behind the washing machine."
Commented on 2009-11-06 20:50:41 EST
"over twenty years with State Farm and never felt cheated or unprotected. "
Commented on 2009-11-03 16:26:11 EST
"Had an auto accident where the driver passed out and they had knowledge driver had recieved medical and never notified us that they were responsible. To many teams to have to work with. Right hand does not know what the left hand is doing."
Commented on 2009-11-02 09:35:45 EST
"Premiums are high, but have never had any issues with them. Staff has always been friendly and helpful."
Commented on 2009-11-01 17:01:25 EST
"pipes froze in forced hot water system when a fuse blew while we were on vacation. Many many burst pipes in the walls. SF paid for everything! Even the frozen house plants were replaced!Great service! SF had people in my house that day and contractors the next.They put us up in a motel till the pipes were repaired. Great service from everyone."
Commented on 2009-10-28 09:05:35 EST
"had state farm for 44 years never a claim. stae farm has raised my rate for the 3th straight year. going to drop them"
Commented on 2009-10-28 07:45:58 EST
"Had state farm auto and home never submitted claim. insurance went up 15 percent every year. "
Commented on 2009-10-26 10:37:16 EST
"I had insurance with this company for at least 18 years. When another one of their customers rear ended me, they would only pay for the physical therapy for 3 months. They said this kind of injury only lasts 3 months. Almost 4 years later I am still having to go to physical therapy for neck problems. My neck is somewhat better, but still not back to normal. My agent refused to help me at all when the company would not pay any more, after all those years of giving them my money. They are a horrible company, and I would NEVER recommend them to anyone!"
Commented on 2009-10-25 21:06:24 EST
"took 3 weeks to get an adjuster out and when he did come out he said they would not cover the roof which the roofing com said was defintely hail damage"
Commented on 2009-10-25 17:31:03 EST
"too expensive!"
Commented on 2009-10-24 23:45:05 EST
"They give you as little as they can without being completly unreasonable and tell you if you want more you have to sue them. They basically refuse to negotiate and their policies state that there is no arbitration."
Commented on 2009-10-24 18:52:01 EST
"Rates are high, they make caprious decisions and then change them... very strange to deal with, often do not respond to questions asked of them. Kind of cold hearted."
Commented on 2009-10-23 12:06:16 EST
"A few yrs. ago I had claim for a drivers side mirror enclosure and minor body paint work after my ex-wife got cut off and ran into one of those "water barrier" cans at 65mph. Luckily, no personal injuries, but State Farm denied the claim for replacing my mirror assemly. I only had a $250 deductible, and the estimate was about $$590. I "ate" that one, but it put me on notice that in not every instance is State Farm, like a good neighbor, "there" for you! "
Commented on 2009-10-16 16:34:47 EST
"didnt provide key information"
Commented on 2009-10-15 18:58:00 EST
"Not customer serviced based, everytime you call with a question they seem like they are saying what they need to say to keep you and then you find out it was wrong."
Commented on 2009-10-15 08:59:31 EST
"I am 23 and have had State Farm since I was 16. I have only had one auto claim. I was very happy with how State Farm handled the claim. However, my premiums went way up for three years. I think this would happen with any insurance carrier. Now my rates are very competitive with other respectable insurance carriers. You really need to have a good agent who will be honest about all of the discounts. State Farm is a discount game. If you are not getting all of the discounts for which you are eligible, you unnecessarily be paying much higher premiums. I currently have (and am keeping) Auto, Home, and Life insurance through State Farm. "
Commented on 2009-10-03 07:42:07 EST
"Two vehicles with pack rat damage under the hood (1 caught fire), plus one windshield shattered from collision with hawk. SF was prompt and fair. Good agent. Good company."
Commented on 2009-10-02 13:37:33 EST
"Do not get rental service, does you no good. Do not tow your car when its smashed in the middle of an intersection completley disabled, they WILL NOT refund you even though you have it on your policy. Plan to pay your deductible on a hit and run even if you have uninsured motorist, because if you cant track down the jerk who did a hit and run on you and get his name, they wont pay."
Commented on 2009-09-28 15:31:13 EST
"I was with this companey for like 3 years until i take a quote from other companies. Finally, I knew they are marely the reap off in the name of insurance."
Commented on 2009-09-15 15:05:07 EST
"Please be warned that if you get into an accident where the other driver is at fault; your insurance company will not work for you to get the money from the other insurance company. I found out this the hard way."
Commented on 2009-09-13 04:17:54 EST
"If you file a claim with them, be prepared to be non-renewed. "
Commented on 2009-09-08 14:19:46 EST
"i called to get a quote, she gave me a quote that was significantly less than what i was already paying w/ my current company, so i switched to state farm. when it was time for my next months payment to be due, i received the notice in the mail that my monthly premium was going from 99.34 to 177.74 and that it will be automatically taken out of my account on the 15th. WHAT??????? so i called and 1st she told me that i had 2 accidents pop up w/ the underwriters, when i said that was untrue, she then looked a little further and said that i had 2 incidents, that she didnt know what they were, probably tickets and that is why the policy changed. when i asked why she didnt quote me the correct price she told me that quotes were not guaranteed- WHAT?????????? well then how are you supposed to make the decision to completely end a good relationship w/ an insurance company that had never screwed you over and go to a new one (statefarm) and totaly get screwed. needless to say, i was only w/ state farm for 22 days and luckily i was able to go back to my insurance company w/out any problems. bottom line, do not trust anything they tell you!!!! just dont go there!"
Commented on 2009-09-04 10:53:04 EST
"On a total loss claim for an automobile accident, uses the NADA guide as a reference for vehicles value. Very unfair.............."
Commented on 2009-09-01 15:00:18 EST
"Besure when you request coverage over the phone that you have the coverage before you drive."
Commented on 2009-08-28 00:46:45 EST
"They take your money and run. File a claim and see how long it takes to be taken care of. They will use every excuse + in the book not to settle a claim on theft and break in to your home."
Commented on 2009-08-25 12:53:58 EST
"Had an attempted break-in, which created damage to exterior storm window and security door. Reported to the Insurance company and gave Police report number. The Insurance Company immediately sent people to board up the window; did nothing to the door. One of the people appeared to act as an adjuster; said he would write up and send to me a claim estimate. Did not state his position with the company; did not introduce himself, or leave a card. After two weeks, a new group came out; no introductions, said were to measure and order the window and would be 4-weeks before delivery. After 2-weeks still have not received the estimate for repairs; I had to secure my home and had the door replaced and paid out of pocket for it. I have not heard anything from the Agent, her office or any of her staff. I find the company very unprofessional, with a lack of customer service. "
Commented on 2009-08-20 03:34:43 EST
"State Farm Agents staff are not knowledgeable on basic insurance coverages "
Commented on 2009-08-17 18:37:59 EST
"Have been with them for over 35 yrs. and have had generally good experiences. Recently my homeowners rates have been increasing rapidly, (no claims), compared to what other companies seem to offer for comparable coverage. I also find it insulting that with claim free and multi-line discounts they are still hundreds of dollars higher. Suspect that there is an actuarial table somewhere that says if minimal claims in 35 yrs then he is probably due to file so lets jack the rates and take the money and run. Even though they have always been there for I can not longer afford double and triple the rate of their competitors. I would have paid more, just not that much. Feels like a divorce."
Commented on 2009-08-14 12:49:51 EST
"They went out of their way to not pay the claim. They also love to push their own local repair crews who overcharge and give terrible service. Thank god I never had to try and get them to pay an auto insurance claim."
Commented on 2009-08-13 13:32:27 EST
"not hands on friendly. have to go out of town for repair and estimates done by person who has to come in from bigger city"
Commented on 2009-08-12 13:23:46 EST
"Top-notch!"
Commented on 2009-08-12 13:11:55 EST
"State Farms was all well and good while all they were doing was taking my money. When I had an accident, it was impossible to get a hold of anyone that would explain to me what was going on. The company declared me at fault with no semblance of effort to protect me or my rights against an uninsured motorist who started making up injuries. If you actually expect your insurence company to take care of you, go else where."
Commented on 2009-08-08 14:54:23 EST
"Had one claim on homeowners in 10 years, 3 claims in 26 years. They wanted to cancel my policy."
Commented on 2009-08-04 22:31:20 EST
"State Farm lied repeatedly during the claims handling process. They waited almost a year to pay money that it said it would pay, did not pay $10,000s in hotel bills that it forced me to incur because it would not provide temporary housing in a house or apt. building as my policy requires, and refused to fix mold that was growing."
Commented on 2009-07-30 13:33:50 EST
"State Farm cancelled our homeowners insurance after inspecting our roof. We told the State Farm agent that we were in the midst of putting a new roof on our house and would be finished in few weeks but the agent was very arrogant and not cooperative. Just cancelled like that. They have no customer service. Who is the customer here?"
Commented on 2009-07-28 09:47:58 EST
"Had a jewelry claim that took months, but was settled to our satisfaction. Had a fender bender that was handled dishonestly. Looking for a better insurance company, but having trouble trusting any of them."
Commented on 2009-07-23 17:41:23 EST
"Homeowner insurance rates continue to be raised. Never had a claim with them for over 20 years. They justify the increase this year on cost of replacement. I guess with overall material costs down 40% and labor costs down by 35% this justfies a 6% increase?"
Commented on 2009-07-22 13:44:32 EST
"Premiums are too high."
Commented on 2009-07-21 20:10:16 EST
"Covered a dryer fire in our condo and a hit and run boat accident quickly and professionally."
Commented on 2009-07-17 11:39:38 EST
"Had two claims with them. One for the house due to huricane damage, in which we received nothing even though our roof needed to be replaced. An auto claim that we had to fight to get the repairs covered for even through we had full coverage. To me State Farm is just like a bad slot machine. You keep putting the money in and it never pays out. "
Commented on 2009-07-14 12:06:53 EST
"We are 20 year State Farm customers....had claims over the years....storm damage, stolen vehicle being the largest. Claims paid were fair and timely. We had excellent records, which I believe were extremely important regarding the settlements. The claims people assume everyone is dishonest, and in the absence of records, they will deny anything that cannot be verified. "
Commented on 2009-07-10 11:31:09 EST
"State Farm is awesome because I can walk into my agents office and ask them questions instead of calling and talking to someone different all the time or trying to figure out complicated websites."
Commented on 2009-07-09 18:58:25 EST
"Far too expensive."
Commented on 2009-07-06 10:41:25 EST
"My home insurance policy keeps rising, just found out that they added an optional service without my approval. State Farm does not offer GAP insurance either! Boo! Moving to Progressive after being with State Farm for 15 years."
Commented on 2009-06-16 14:12:09 EST
"premium just keeps getting higher"
Commented on 2009-06-14 23:20:30 EST
"Very hesitant to completely cover storm damage from tornado. Adjuster not very helpful in determineing total cost of damage."
Commented on 2009-06-12 12:29:36 EST
"A gable on our roof drooped, due to heavy blasting caused by the construction of Corridor X Interstate. State Farm sent a carpenter out, who removed the shingles and plywood. We were tolded that our roof was defective because support brackets were missing. Therefore they would not pay to have it repaired. The area of the roof they had removed, leaked. We ended up having to replace the decking shingles and repair the ceiling inside. So in my my opinion State Farm spend more money to get out paying than it would have cost to fix it. And in addition they just added extra expense to us. We had been with State Farm for 25 years. "
Commented on 2009-06-10 18:15:46 EST
"I had two claims of $7K and $5K eight years apart and they told me they were going to drop me. Then, they offered me a cheaper policy with 3% (of the house value) deductible. I assume if I have a claim now, they would drop me altogether."
Commented on 2009-06-05 13:37:27 EST
"We have insurance with company for more than 30 years. We never file the claim. But the premium the compamy keep rais the rate. WHY!!!!!"
Commented on 2009-06-04 12:00:34 EST
"We have had five teenage drivers hence we have had claims. In addition we have had a few homeowners claims due to severe weather. Overall we have been pleased with the service. We have had a few young adjusters try to settle quic but our agent has been wonderful. She has interceded at times and issued a check from her office more than once. The costs have been very competitive and increases have only been as a result of at fault auto claims. They were removed at the appropriate times without prompting. All consumers should understand what they are buying and have regular reviews on coverage. We have been customers for nearly 20 years and have been very pleased and will remain a customer. "
Commented on 2009-05-27 22:03:40 EST
"My daugter had an accident that sj=he was not at fault, but after Statefarms investigation they assigned her full blame and 3 points to her driving record. I had to fight it through the North Caroline Rate bureau presenting the evidence in a independent hearing. They found in favor of my daughter, the over welming evidence that she was not at fault. Un fortunatly I have no recourse to get my daughters car repaired. State Farm was not on our side!!!"
Commented on 2009-05-26 08:08:01 EST
"They are okay as long as you pay your premiums and never file a claim--once you file a claim they not only try to avoid paying a decent settlement or they drop your insurance coverage. "
Commented on 2009-05-19 01:47:47 EST
"Our rate is going up substantially following an area disaster resulting in massive claims."
Commented on 2009-05-07 13:21:21 EST
"Rate increases have been outrageous on policies with only one claim. Expected an increase on claim, but 2 years later keep going up to pay for new roofs in the neighborhood (except ours) and poor investment decisions at the company level."
Commented on 2009-05-07 11:39:13 EST
"I do not own an automobile I rent one more than 30 days a year, they are the only (?) Company that offers "non-owned" Liability Insurance Policy, my premium credit card offers CDW coverage when it is used for the Rental charge, When renting I decline the auto rental's coverage."
Commented on 2009-05-01 17:41:46 EST
"State Farm increased my insurance rate by 13% this year. I have had them for 29 years and only filed 1 claim for about $1,000 about 15 years ago. They did not give any notice or reason, just an increase. Found another reputable company providing better coverage for 20% less. Adios State Farm!"
Commented on 2009-04-28 09:19:33 EST
"If you have two claims they will drop you."
Commented on 2009-04-27 20:35:52 EST
"The insurance company was exceptionally responsive and kind when I had to file a claim. I couldn't have asked for nicer people to work with or have been treated more fairly. Every question was answered, every call returned, and I actually found them to be concerned about my situation, and the financial part was resolved quickly and to my satisfaction. In fact I plan on sending them a gift. Thank You State Farm!"
Commented on 2009-04-24 14:13:59 EST
"State Farm is not the cheapest, but I have never had a problem with getting compensated for a legitimate claim. We had a house fire in 1999, and within 4 hours I had a check for $4,000 in my hand, a place to sleep that night with 3 choices of 3-bedroom apartments the next day. Claim was over $250K. I am still with State Farm due to their fast and fair service. "
Commented on 2009-04-18 19:50:39 EST
"They keep raising the premiums to a point that we cannot afford even thugh we have good jobs. Last claim because it involved another state farm client they did not help at all, even though the accident according to police, was not our fault."
Commented on 2009-04-17 16:48:09 EST
"They go out of their way to help and find what's best for you. I had to get full coverage recently, and my semiannual premium DOUBLED! But I made one call, and my rep dove right into saving me money. By the time she was finished, she told me that I would be saving AT LEAST $400 every 6 months! Talk about a relief!"
Commented on 2009-04-07 13:01:23 EST
"24/7 Service. Fast and fair claims service. A trusted agent to help."
Commented on 2009-04-03 05:49:18 EST
"bad faith practices, don't give reasonable settlement offers"
Commented on 2009-04-01 19:22:58 EST
"they will do nothing for you. i was hit in december there advice, i should get a attorny there doing nothing"
Commented on 2009-04-01 10:53:24 EST
"I shopped around for the best auto quote, decided to go with State Farm because they were a familiar name and their quote was just under all other quotes. What they neglected to tell me is in order to get this rate, I was also purchasing life insurance from them and an automatic monthly bill would come in the mail for that insurance. When I challenged this neglect of information, their quote went way above all other quotes by a big margin. The agents response was basically, oops, our rep should have told you this...end of story."
Commented on 2009-03-28 09:09:42 EST
"State farm is fantastic. Great local service."
Commented on 2009-03-26 23:08:25 EST
"High premiums"
Commented on 2009-03-23 20:45:36 EST
"Was burglarized, told I would have settlement in about 2 weeks. Now at 4 weeks and still waiting for offer. I provided loss list within 48 hours."
Commented on 2009-03-20 00:07:17 EST
"They use third party investigators to try to assign higher risk to your insurance based on proximity of other drivers, ie. if someone has the same address they (Statefarm) try to tie their points or driving violations to your auto insurance in order to raise rates, even if you are not connected."
Commented on 2009-03-17 10:56:45 EST
"I filed a claim last fall due to water damage (pipe leaked). State Farm was fantastic in every respect in handling the claim. I was amazed, and most certainly a client for life. Oh, wait, they just refused to renew my policy because I filed a claim."
Commented on 2009-03-11 20:41:58 EST
"After sixteen years with State Farm Ins. without incident or claim. I filed a claim for roof wind damage. I was told the roof was improperly installed with uneven wear. ? Big Business, they only love you when the check clears. "
Commented on 2009-03-10 16:28:57 EST
"It is a one stop shop. State Farm takes care of all my insurance needs at a fair price with great customer service."
Commented on 2009-03-10 13:15:06 EST
"In over 30 years, I have never had an auto accident. I had a minor accident and saw a increase in Premiums of over 31%, and they are planning an accross the board increase again in 2009. The coverage is lower than quotes I am getting from other insurance companies, and the costs are lower at other companies as well. This was a monor bumper to bumber accident. No privious accident and no violations."
Commented on 2009-03-09 14:14:39 EST
"I LOVE State Farm and am VERY upset they are moving out of Fl Homeowners. Every claim I ever had, they were immediate, pleasant and once, replaced stolen car stereo (son's) with BETTER quality than he had before. If you develop a relationship with your agent he will not do you wrong. Check around, there are plenty out there and only go with one you like."
Commented on 2009-03-07 10:38:30 EST
"For years I have had my premiums automatically deducted from my bank account. I called my agent to stop the auto deductions as I wanted to control/pay the monthly premium myself with my bill pay bank account. I was told I would have to pay an extra month premium up front in order to do this. When I asked why I was being penalized for just changing the way I make payments the answer was "its company policy". I have stopped auto deductions with 3 other companies and not one of them asked for money to do so. Is this legal and what is going on?"
Commented on 2009-03-05 01:40:08 EST
"My local agent is totally off the ball. She e-mails me thinking I'm a POTENTIAL client and not a current one, that my policy is about to expire when it's not, and telling me sob stories about life insurance and how I should have it even though I have it through work and I'm 29, single and in perfect health. I'm really annoyed and will probably switch as soon as my policy is up."
Commented on 2009-03-02 12:44:10 EST
"Great insurance company provided you do not have any claims to report. Rip off artists!"
Commented on 2009-02-25 21:23:06 EST
"I've always heard they were a great company. Apparently I did not do enough research so part of the blame falls on me, however there were specific examples used to explain what was covered such as a rental car and deductiable information. The information shared with us was very different from that of what was put into play when we needed to file a claim. Upon pulling out the agreement, they were right, technically. That's all a company needs, is a technical truth and you have nothing to stand on. SHame on me for trusting them, shame on them for taking advantage of us. I should note that the problem in this case was with the local agents, not necessarily the company as a whole. I'm currently in the process of pulling all insurance from them and moving to another company."
Commented on 2009-02-24 21:24:20 EST
"I am very upset with State Farm. We recently bought a house and had a water damage claim 11 months into the year. We called and asked if we needed to file a claim or wait(it was just cabinets). Well the lady told me to file, so we did. Sure they were fast with getting an adjuster out to us and sending the payment in the mail, but 2 weeks later we got a letter saying they were canceling us.. Very upset. Isnt that what insurance is for? Isnt that why you pay the premium and deductable. For things like these. IF youve been with State Farm for years, then sure they're great. I would not reccommend them to any new home buyer or persons looking to change insurance."
Commented on 2009-02-19 13:22:53 EST
"state farm is no longer insuring homes in florida."
Commented on 2009-02-17 09:20:31 EST
"We had a small claim due to lightening strike. They did handle the claim to our satisfaction. We have been with the company for at least 30 years and now they are canceling all fl. customers. Their rates have gone up sky high even without the 47 percent increase they wanted and didn't get approved for. Had I known they were so much higher than other insurance companies I would have canceled them myself years ago. "
Commented on 2009-02-08 16:09:58 EST
"State Farm isn't a bad company. A lot of the good/bad experiences users have with SF (and a lot of other ins companies) can be traced back to their agent and the way the agent and their offices handle interactions with their clients. My agent is alright, but a number of factors led me to switch my auto insurance to GEICO. I would have been willing to continue paying the 20% premium of State Farm in terms of auto insurance if they could competently configure my policies and remove my parents from them-- after 10 years of owning my own vehicles, my mother and father (who are divorced) were both still on my policy. Contacting the agent's office, they pointed their fingers at corporate, who were also unable/unwilling to correct the problem. Their renter's insurance is well priced and provides great benefit for the cost and I would recommend it to anyone looking for it, however, I am reluctant to recommend State Farm as a whole because of their inability to manage products added at different times."
Commented on 2009-02-05 22:17:14 EST
"What's this bull about droping homeowners in Florida . I've been with them for 31 years. Soon to be leaving."
Commented on 2009-02-04 06:38:29 EST
"Company was O.K., though somewhat expensive for the 10 years I was with them. However, when I bought a new house, my agent took it upon herself to cancel my homeowner's insurance within a few months, claiming that the presence of trees in front of the house were a hazard and that it needed a new roof. Of course I removed the trees, but there is nothing wrong with the roof as an inspection revealed. I obtained new insurance for home and autos without problems, but there was no reason for the hassle in the first place. I paid for better service than that. To top it off, the agent never bothered to cancel the policy on the house I sold. The actions of the agent were impulsive, uninformed and reek of poor customer service. Ultimately the company is only as good as the agent. "
Commented on 2009-02-03 14:21:01 EST
"Home owner rates jump every quarter without even a claim. They say because it's the inflation factor built in for cost of materials and labor if so, should your house need repaired or replaced due to an unfortunate problem would occur. It's quite interesting that your home doesn't grow that fast for the actual value of the property. I feel it's another way to stick you for more money. I am now shopping for home & auto insurance. I've been with State Farm for over 20 years with my autos."
Commented on 2009-01-29 10:46:11 EST
"i was in an accident where the other driver was at fault. state farm took care of all of my medical bills, rental cars, etc. they have helped me every step of the way. currently the other company is refusing to pay me for my injuries (hit from behind by a tryck going 50mph,no breaks, i was at a complete stop) state farm is going up to bat for me and keeping me posted every step of the way! i couldn't ask for nicer people or a better company to help me through this!"
Commented on 2009-01-28 23:14:31 EST
"State Farm is a wonderful company. They are very intune to the needs of the insured. I was in an accident a few years ago. I made the initial phone call to give the accident report number and other neccesary information. There were very few follow up calls. State Farm took care of everything for me, and even had to courtesy to ask how I was feeling before starting the claims process. It was greatly appreciated! I highly recommend State Farm and their courteous staff!"
Commented on 2009-01-28 06:39:33 EST
"I've had to make 2 claims for auto accidents, within 3 months of each other. Both claims were handled quickly. The adjuster arrived the next day on the first case and 3 days later on the 2nd case. My premiums did not even increase all that much. Will definitely stay with State Farm."
Commented on 2009-01-25 08:32:44 EST
"I have been insured with State Farm for many years (homeowners/auto) and last year I had 2 claims (homeowners) and they have increased my premium by over $300., for 15-20 years I had made no claims. I am retired and this additional $300+ is a hardship, but, I guess I will have to pay it. "
Commented on 2009-01-24 18:32:02 EST
"State Farms auto insurance rates are competitive but not as cheap as say Geico. I have filed home claims and various auto claims and the sevice is always outstanding. This conflicts with others people's I know, perhaps my agent is the difference? I'm very satisfied, but in these economic times I'm shopping rates too!"
Commented on 2009-01-21 15:56:59 EST
"Last year we had a Tree fall on our house our agent was very helpful and our claim was settled in 2 weeks. We have all of our ins with them except Health and I would referr anyone to our agent and have"
Commented on 2009-01-20 16:18:21 EST
"State Farm has always provided great service when I had an accident. Very happy with them"
Commented on 2009-01-17 15:36:51 EST
"my rates raised"
Commented on 2009-01-07 20:29:25 EST
"Stalling, rediculous low ball settlment offers, attempted theft of vehicle, theft of said vehicle, extremley rude claims ajusters, and other illegal activities. apperently from what my lawyer says this is normal State Farm behaviour."
Commented on 2009-01-03 10:59:32 EST
"had a house fire they told me that i am 100% insured but in reality cost plus replacement is a joke bickering about kitchen cabnets that cost 6,500.00 what a damm joke "
Commented on 2008-12-31 19:07:40 EST
"I was rear ended by a driver who also had State Farm. She accepted responsiblity. My back was injured and my car was smashed up. An adjustor went to the shop I chose within one week of my report and I had a check three days after that. My medical is paid out of my policy and I am about to be released after six months of treatment. They call me every month and see how I'm doing. They told me that I could have massage or orthopedic consult if I wanted it. Overall I'm very satisfied. I think I do pay a higher premium than if I went with Progressive or one of the others, but at the end of the day you get what you pay for and after an accident I want service and I do not want a hard time."
Commented on 2008-12-29 19:34:35 EST
"I personally have not had to file a claim with State Farm, but my wife was involved in a minor accident that was her fault as she backed out of a parking lot. The claim was handled well (fortunately it was minor). State Farm paid towards my wife renting a car so that she would have something to drive while they fixed her vehicle. I have received sound advice from their employees that allowed me to save money from time to time through refinancing vehicles, to acquiring auto policies. I have been happy with their service and highly recommend them."
Commented on 2008-12-29 02:35:27 EST
"Tough year here in Minnesota - a big hail storm came through and caused $15,000 damage to my house and anothe$8000 to my cars - State Farm was unbelievably responsive - checks right away and they were very helpful. Now my car was totalled with another driver at fault. I am in the process of dealing with that - but so far they are being very helpful.. I'd definitely recommend them. "
Commented on 2008-12-22 16:19:11 EST
"I've been with State Farm for almost 30 years and have not had to rely on my "Good Neighbor" very much. However, Hurricane Ike changed all that. Claims processing employees / adjustors are contractors that certainly did not have my best interest in mind. From what I experienced from my "Good Neighbor", I will definetly not give State Farm any future business. BUYER BEWARE!"
Commented on 2008-12-22 16:04:39 EST
"I had AIG for my auto along with my daughter for 3 years recieved a letter wanting husbands info on his insurance carrier I am not married AIG raised my policy 304.00 because I am not married... State Farm lowered my rates and were very helpful and fast with our claim when our home was broken into "
Commented on 2008-12-21 14:19:54 EST
"I know others that have state farm insurance and have been dissatisfied with the way their claims have been handled, but I can say that I have not had problems and have generally been totally satisfied with my outcome."
Commented on 2008-12-16 11:36:38 EST
"I was in a serious car accident-somebody ran a red light and hit my door and sent me flying about 4-5 lanes. And now I have PI watching me all the time while I am trying to walk my dog or simply do grocery shopping, going to physio, etc.. Which can be very difficult some days. If they like I can work in their office so that they can see how injuries can vary from day to day which set limitations. I am not a fraud and would love to prove to them and that I would work closely with them to prove this is not a game I like to play. All I want to make sure is... that I will be able to work again. God only knows I hate not being able to work and if I go back the workplace they will expect that I can do my regular job duties in which I cannot do at this time because it involves heavy lifting. "
Commented on 2008-12-10 02:08:15 EST
"I have auto policy with state farm and my car has an accident as a result of skidding in snow. I calleed Sate farm from collision repair center and the agent told me it was my fault and blah blah....i told her don't we pay monthly insurance premium for such cases of emergency when we have to get repairs due to accidents or skidding....finally i asked her to give to her manager who approved some $3000 worth of repair that was being asked at collision repair center."
Commented on 2008-12-09 14:40:03 EST
"Pricing of products is a little higher than most companies, but claims process is fast. "
Commented on 2008-12-08 13:03:09 EST
"Like most insurance companies, State Farm will make it pretty hard to get a fair claim, if a claim is filed. Also, I felt that they unfairly decided not to renew my homeowners policy, after a claim was filed for a theft. The claim was not settled for more than 9 months, and required hours and hours of work on my part. Some of the claims adjusters were helpful, and some of the senior claims adjustors found clever ways of minimizing the actual claim, by finding clauses that the agent never told me about, regarding what was covered, and what wasn't covered. Hope you never need to file a claim."
Commented on 2008-12-08 12:06:16 EST
"State Farm...don’t even try! I had a water leakage coming from the water filter behind my refrigerator and the water went down the subfloor into the crawl space area. A section of the laminate floor was damage due to water absorption. We were out of the house for a week. When we came back we notice the damage and call the State Farm agent. He was very nice and told me that it should be cover...Wrong! The inspector came and denies the claim base on the exclusion for “continuous or repeated leakage or seepage of water.”...right...now ask for the definition of "Continuous" since for me that mean something that goes without interruption and under that meaning then NO WATER LEAKAGE AT ALL WILL BE COVER. Of course, that’s not the spirit of the exclusion but try to prove it...lol You will need a lawyer and yes you will win the case, but if , like in my case, the damage was less than 2,000 and I have a 1,000 deductible...do you really want to go thru all the trouble of layers and suing? State Farm knows that if suing will not make a cost-efficient move for you they will deny your claim even if you are right. Conclusion....DON'T EVEN TRY. Like me...check another company."
Commented on 2008-11-25 23:09:33 EST
"Home owners insurance increased $300.00 dollars in one year. No explanation recieved."
Commented on 2008-11-18 05:19:53 EST
"I have been unable to live in my home for the past three weeks due to a broken sewer line under the foundation that flooded my home. State Farm is unwilling to pay for anything other than dry wall and two bathroom vanities. It is necessary for the plummer to jackhammer my bathroom floors to reach the broken pipe. The cost for repairs to just the plumming is $25,000 so needless to say I need my insurance to cover the cost of bringing my bathrooms back into a useable state."
Commented on 2008-11-17 14:55:21 EST
"State Farm has been very responsive to my claims and not once raised my rates, since I was not at fault in a couple of accidents, and had a car stolen and another broken into over the past 15 years. State Farm has always paid out and repaired my vehicles to my satifaction. For those of you out their complaining about substandard parts read your policy. State Farm reserves the right to use non-oem equipment to repair your vehicle when it doesn't affect its value or appearance. My agent has always been there for me and has gone out of his way"
Commented on 2008-11-16 09:29:09 EST
"Dishonest insurance company. VERY UNSATISFIED. NOT RECOMMENDED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Commented on 2008-11-16 00:47:42 EST
"State Farm tagged my property as flood damaged when it is not in a flood plain and they did not pay on any claim."
Commented on 2008-11-14 11:18:57 EST
"Performing yearly review of my policy I determined I needed to increase my policy limits. There have been 3 price estimates for the same policy (no changes made on my part). There have been multiple errors on forms that were rejected from the corporate office, including wrong name on application. I reviewed the documents and contacted my rep. and mentioned my concerns, they advised to follow her written instructions on the form, (I did so). Two weeks later the corporate office rejects the forms for the same issues I mentioned before returning the forms to my local rep. End result 6 weeks later the policy limits have not changed per my request. I was trying to increase my liability limits. State Farm advised they would need to write an Umbrella Policy, not increase the existing homeowners policy."
Commented on 2008-11-10 22:40:44 EST
"We NEVER received a Homeowner's Policy Manual OR Auto Policy Manual from State Farm and despite being in the middle of a flood claim with them since February 11, 2007, we are still fighting for retribution. We have also notified them of having never received this documentation and still have yet to see manuals. This specifically is a problem that even friends and family have also verified as an issue with the company. Certain agents have been incredibly difficult to work with and they have not complied with state laws to return legal misrepresentation letters. "
Commented on 2008-11-10 15:18:45 EST
"It took over a week to do 2 estimates (they forgot some items during the 1st estimate) while my car was at a reputable dealership. Now they won't pay for 3 days of my rental because my car was ready to pick up on Friday & we couldn't pick it up until Monday. "
Commented on 2008-11-05 18:56:58 EST
"state farm used to be an exceptional insurance company until hurricane katrina. i have had nothing but hassle ever since. we are currently dealing with them to repair my 2008 lexus and they are demanding that the auto body shop (who in itself has an impecable reputation for quality) to cut corners and use standards that are lower that what the car manufacturer instructs for repair quality. don't buy insurance from state farm. you've been warned. i must also mention that we have been with them for 17 years, had a two claims over that time period (not our fault) and they are treating us like we are new customers, and are indifferent about whether we leave them or not. no loyalty on their part. it's too bad these days. "
Commented on 2008-11-04 12:26:09 EST
"The availability of a local agent and the ability to get your questions and resolve problems face to face. "
Commented on 2008-11-03 16:57:12 EST
"I did have to file a claim with my company and the company did make some initial calls that I believed were unfair and inaccurate. However, I requested a reconsideration of the decisions and received what I believed was a fair decision. The company did pay the claim at what I believed was a fair price."
Commented on 2008-10-22 13:03:32 EST
"State Farm Insurance (home & Auto) for 44 years no claims. My premium inceased 20%. Will drop them."
Commented on 2008-10-22 11:18:58 EST
"Customer for 15+ years and with the lightning and rain the past 2 years, had to file 2 claims and received a "nonrenew letter" from them. Claims is FABULOUS to deal with but underwriting is running their rep into the ground."
Commented on 2008-10-21 17:46:43 EST
"State Farm has always been reliable and fair to us. We found out just how fair when our daughter recently was rear ended and her car totalled. The other driver is insured by Traveler's Insurance. They are dragging us through this process and trying to devalue her car. State Farm has been most helpful to us in guiding us through this process even though we only had liability on our daughter's car."
Commented on 2008-10-21 13:26:06 EST
"Bunch of crooks who lie."
Commented on 2008-10-21 13:10:21 EST
"I just had two claims with State Farm this year. A hit and run on my truck, the adjuster was out on monday and by the end of the week I had a check in my hand to get it fixed. The other was a windshield replacement and although the no longer cover fixing the chips, it did take care of most of the windshield. "
Commented on 2008-10-20 15:35:31 EST
"I've had 2 claims, one on my car and one on my home. The adjusters under value their estimates and you have to threaten to sue to get thier attention."
Commented on 2008-10-19 00:05:40 EST
"Auto accident was caused by another also insured by state farm. She admitted fault from the start and 3.5 years later and my 50k dually still not right and a knee surgery and huge loss of business later they just took my deposition.I believe they hope something else catostraughic may happen if they drag it out long enough so the victims will no longer be around to collect any settlement. They ruin peoples lives without any remorse."
Commented on 2008-10-15 13:53:40 EST
"State Farm has always treated me like gold. I appreciate an agent who sits down with me and answers my questions and offers professional advice. I like to know what I'm covered for BEFORE it happens, that way I can decide if I'm willing to take the risk or buy more coverage. "
Commented on 2008-10-12 19:52:26 EST
"After 20 years I made my first claim after my truck was burglarized. The claims department gave me the run around on 200.00 they would have to pay after my 500.00 deductible for a damaged bumper that I was not sure had or had not been damaged by the burglars. I am going to shop elsewhere for a company that is not going to call me and tell me no to 200.00. After telling them I am taking my business elsewhere they agreed to do the work. I told the to forget it. It's the principal. So much for loyalty. "
Commented on 2008-10-10 15:41:24 EST
"I've never had a problem with this company. I really like our agent. He is the most significant reason I like this company. We made a claim after our car was rear-ended and the company handled everything quickly and professionally. We didn't have to worry about anything. I thought that where money was concerned, they were fair."
Commented on 2008-10-09 14:05:55 EST
"Am very angry they are cancelling homeowners insurance on Florida residents after we have paid in to them for years and I personally have never filed a claim for hurricanes. Only 1 claim in 21 years for broken pipe underground. State Farm is trying to sell me a Citizens policy now and I have heard some bad things about Citizens, plus they are higher than other quotes I've received."
Commented on 2008-10-03 08:03:05 EST
"Wife had a bike rider hit her. Bike rider was not hurt and a homeless bum. State Farm took the side of the bum since they did not want to go to court and try to stick it on our record. After confronting State Farm claims adjuster and questioning how the bum was injured we found they did not question the bum and was going to pay out $13,000. for medical with no questions and no hospital report or bill since he never went to a hospital and was able to drive his bike away. The state farm agent openly said "We would rather pay him off then have to go to court since it would cost us money even though it may not be true" We intend to file a complant with the department of justice. No claim went against our policy but State Farm will only do the right thing if caught. I would bet alot of Bike Vs Car claims were awarded to the wrong person because of State Farm and these people are now paying a higher fee because of the dishonest claims state farm pays out."
Commented on 2008-09-29 22:53:41 EST
"changing policy deductibles to make homeowner pay more. Im paying insurance co. to take risk. Im not their partner!!!!!!!!"
Commented on 2008-09-25 20:04:39 EST
"My insurance keeps going up and I am 37 years old, female with no tickets or wrecks ever!! My credit score is great but I was told my insurance went up because I am not getting a multi-line discount anymore..That is crazy.. I am paying more than my husband who has a wreck and tickets. I do NOT understand that..."
Commented on 2008-09-24 14:12:54 EST
"I filed a claim after a drunk driver damaged my property. He was driving his girlfriends car. She was insured with State Far and so am I. She reported the car stolen with the keys in the ignition 12 hours after the accident. Her boyfriend was injured but fled scene. State Farm wants me to file on my homeowners insurance and pay a 1000.00 deductable. I may have no choice but State Farm will never receive another penny from me ever. I have been a 20 year loyal customer and this is the treatment I received."
Commented on 2008-09-24 07:18:52 EST
"State Farm paid off like a slot machine each time we had a hail storm here in North Texas. That includes my home and my autos and they have always allowed me to get my vehicle repaired at the body shop I desired. My daughter's truck was badly vandalized at college and we turned in a claim with a police report and they paid it minus the deductible. I have been with 4 different agents because of retirements and deaths of our agents and I can tell you the two old timers we had for agents was like owning a pit bull dog that was a one owner dog. They were always in your corner protecting you!"
Commented on 2008-09-21 00:37:28 EST
"They are dropping my homeowners due to where I live"
Commented on 2008-09-19 10:28:15 EST
"State Farm says they are like a good neighbor. However they only want your premiums. They will cancel you if you file a claim."
Commented on 2008-09-18 19:58:30 EST
"Claim service was very prompt. Staff was very plesant and helpful.Have recommended State Farm to friends,family and co-workers."
Commented on 2008-09-17 12:38:54 EST
"I have had a few claims with State Farm over the years and in every instance I could not believe how generously I was treated. Their multiline discounts are great and they even gave me money back this year on my auto policies because their claims were lower than expected."
Commented on 2008-09-12 13:24:19 EST
"will tell you that you are getting screwed and then proceed to do it; but slowly and drawn out.......still going on vehicle was damaged by another person insured by state farm. and we are also insured by state farm. Accident happened first part of July 08 it is now September 11, 08 not settled yet..... Not a Happy Camper....."
Commented on 2008-09-11 12:28:31 EST
"denied me twice when a pipe broke in the wall and flooded my entire home."
Commented on 2008-09-10 02:52:59 EST
"had a rather simple homeowners claim after 20 years with the company. The adjusters used delay tactics, argued over settlement amounts even though we had multiple bids, changed their statements about what they agreed to, etc. It has been over 45 days and counting with no resoloution and nothing in writing"
Commented on 2008-09-05 07:18:48 EST
"I have had multiple insurance policies (8) with State Farm for over 30 years. Until the past year I have never filed a claim. However, in the past year I have had to file 3 claims due to storm damage. One of these claims was denied. This week I received a letter from State Farm stating that in 30 days, when my home owners policy was due to be renewed, they (State Farm) would not be renewing the policy. They gave no reason as to why other than they reserve the right to deny renewal on any policy. Being that I had to shop for a new Home Owners policy, I also move 7 other policies from State Farm to Nationwide."
Commented on 2008-09-03 18:07:35 EST
"I am an independant adjuster. State Farm is a great company and if they don't pay your claim, it simply isn't covered. If there is way to cover the damages they will pay them. I find it amazing that people will belive a roofer over an adjuster. Roofers MAKE MONEY by selling you a roof. I've NEVER met a roofer that didn't think a roof was hail or wind damaged. Just ask a barber if you need a haircut. Same thing. As an indpendant adjuster, I get paid based on what I pay you. The more I pay the more I get paid. Why would I deny a legitimate claim?"
Commented on 2008-08-12 21:59:38 EST
"I have been insured with State Farm Insurance since 1980. I have never had a problem with them. Whether I am filing a claim or just trying to find out general information, their service have always been exceptional. I was a victim of hurricane hugo in 1989 and the speed and professionalism in which state farm handled my claim exceeded my expectation. While all of my neighbors were experiencing problems with their insurance companies in filing their claims, State Farm was vigoriously proceesing my claims to insure all my repairs were done on a timely basis. These are the reasons, after 28 years I am still with them and have no intention of leaving them for another insurance company."
Commented on 2008-08-05 09:20:14 EST
"An individual turned right on red in front of me. I honked horn and he hit brakes to force and accident. My bumper barely made impact. Two different people stopped and offered to be a witness. The highway patrol issued the other driver a summons for failure to yield on a right on red. We both had State Farm, I for 20 years. State Farm took 4 months to resolve and pay to fix my bumper."
Commented on 2008-08-04 17:31:28 EST
"Didn't hava an accident or ticket for 18 years. Had a minor accident (stopped in traffic) women I hit had 3 stories of what happened. I did hit her so fair enough . . .except now she said she was hurt. SF didn't even question. Total bill was around $5000 and they raised my rates $33 a month so they are not even paying for claim - I am. "
Commented on 2008-07-30 19:44:18 EST
"very expensive homeowners policy......"
Commented on 2008-07-30 12:01:29 EST
"14 years and not single claim on our house until this spring when severe weather ripped off a large number of shingles off the roof. Many other shingles were bent,etc. State Farm refused to cover it saying the roof was not installed properly 14 years ago. My State Farm agent was rude, confrontational and also felt it necessary to give me a political lecture on this years presidential election and how Obama supporters were idiots. Needless to say I was shocked and appalled by this behavior. He offered no help and was definitely not like a good neighbor. He also told me my deductible would go from $1000 to 1% of the house value. After 14 years, we're done with State Farm."
Commented on 2008-07-28 21:37:04 EST
"State Farm methodically finds ways to diminish pay-outs and/or turn down claims from their own insured."
Commented on 2008-07-24 22:18:39 EST
"Never filed a claim, however in reviewing a lot of comments negative and positive, one important thing to point out is state farm is a mutual company. They are not owned by shareholders, they are owned by their customers. GJ Mecherle designed this company to be customer focused and fair for each risk. If the company profits, the owners recieve dividends! Customers are the owners! I advise to read the policy and know what is covered, and keep in mind regardless of how long you've been with the company they have to be fair with everyone according to the policy"
Commented on 2008-07-24 20:19:16 EST
"Always directly with a local state farm agent for items such as payment, claims, lost cards. Always received prompt and professional service."
Commented on 2008-07-24 12:56:44 EST
"paid the claim very quickly"
Commented on 2008-07-23 08:50:56 EST
"I ve used state farm for my insurances since 1989, gradually adding a policy as life changes, making changes, added my teenages, they got married, went from multi car to one car, always paid my premiums on time and in full, only claim I've ever made was a non insured driver on my daughters car, 3 cars 3 policies, I ve had 1 ticket over 15 years ago and nothing since. this last spring when my son left home, he wanted his own policy without my name on it. We did that and oh what an unapologetic mess they made of it all, last month I think I got mine sorted out, but the way I ve been treated, Ive just been taken for granted, and I am shopping around. My son his is still not sorted out 6 months later and he has had about enough- would I now recommend them to anyone no, previously I did and look what happened."
Commented on 2008-07-19 20:52:55 EST
"I have never seen such an incompetent department as the claims department, very very dissatisfied w/State Farm. First home claim and cannot believe how this is being handled."
Commented on 2008-07-17 10:14:05 EST
"Have been with the same local agent 19 years. Filed an auto claim and after dealing with the claims department I'm shopping for a new insurance company."
Commented on 2008-07-09 13:26:59 EST
"Our Agent was extremely unresponsive to requests for help and information on protecting property. Previous services, offered for years, keep getting cut. No incentives for customers of long standing. "
Commented on 2008-07-07 09:36:44 EST
"This insurance company just wants to collect your money. When it is time for them ta take any claims, they will turn back from you."
Commented on 2008-07-03 13:14:40 EST
"Bad customer service. These guys are only around to collect premium checks...no claims are honored."
Commented on 2008-06-30 16:04:32 EST
"The left hand and the right hand did not communicate, consequently could be told one thing and another would deny and say that is not the case. "
Commented on 2008-06-28 11:47:00 EST
"We have had insurance with State Farm for well over 30 years in several states. We are as happy with them as one can be with an insurance company. "
Commented on 2008-06-27 12:41:49 EST
"I pay far too much for poor service and difficulty settling my hail claim."
Commented on 2008-06-27 12:07:41 EST
"Unwilling to provide coverage for damage to house from water pipes breaking and I lost about $30,000. "
Commented on 2008-06-11 10:07:59 EST
"State farm took very good care of me during my car accident and home fire, both of which were not my fault. However I felt my rates did not come down with time since they attached the stigma of a claim against my name even though both accidents were not my fault. I keep getting much lower rates elsewhere, but I am sure those are teaser rates , waiting to be hiked at the first accident. AT tleast here , with the auto, I am in a plan where I will not get a rate hike if I get an accident or ticket ie. my first ticket is forgivable. "
Commented on 2008-06-09 15:04:14 EST
"We have insured with State Farm Auto and Home the '70's. I have been treated fairly and within the policies. I filed a First Party Claim today and we shall see how this goes. I am disappointed that my premium increased on this vehicle 10%. The last claim we filed was in 2000, First Party also, different driver."
Commented on 2008-06-06 20:31:50 EST
"State Farm agent was supposed to change home rental policy last July to a rental policy.... I provided all the requested information in July, March of this year I get a letter from State Farm stating that my coverage was not being renewed, agent had not done anything about changing the policy type back in July, yet it is my fault.... What a joke.... Wife had policy for income coverage, due to illness etc, after it was discovered she had cancer, SF did pay out on the policy, however the agent's team thought it was fantastic that SF paid out on this policy, and was it not great. (Apparently they thought it was good to have some one get Cancer, when I asked what they meant by that they didn't have much to say). After 15 + years I am taking my little book of business else where. "
Commented on 2008-06-03 02:06:39 EST
"I live in Arkansas and my roof was damaged in the two storms in April/May. Three of my neightbors had their roofs damaged and 2 of them were compensated by their insurance company. Another one agreed to pay only 1/2 so he said forget it and dropped his insurance company. I had water stain on my dining wall so I asked a roofer to come out and gave me an estimate. He came out and immediately said my roof suffered hail damages and he showed me the spots where they were hit. Next day I called the claim office a week later they sent out the adjuster who's in Tulsa. The adjuster said to come on Thursday and he showed up on Wednesday so I didn't even see him. He concluded that my roof suffered from heat blistering instead of hail damages. He came out 2nd time to meet with my roofer and still concluded it's heat blistering and so they refused to repair my roof. I called another roofer to get 2nd opinion and he said the same thing as the first roofer, hail damages. The 2nd roofer looked at the whole roof whereas the first one only looked at the spot where the water stain is. I called the claims office and they said it's still denied because they don't believe it's hail damage. I said I can provide them pictures to prove it and they said they wouldn't evaluate my claim since they already made up their mind. The adjuster who came out didn't even look at the water stain in my dinning room. My agent called and said SF will setup a conference call so the adjuster, roofer, and I could talk. Well the adjuster called a few days later and said "Sorry, we can't do conference call. It's a waste of his time since they don't believe it's hail damage." I called my agent and he told me he would talk to different adjuster but after couple times he basically told me the same thing the 1st adjuster said. If they can't even send out an adjuster to meet or even attempt to conference with the roofer and me I have to say that's the worse kind of service I've seen. They told me to get another opinion from a structural engineer but I have to pay the fee. I said screw you, I am not going to waste my money to hire a structural engineer when they can just send out their adjuster to meet with the roofer. They said they don't trust the roofers I told them well I don't trust your own adjuster anyway. The adjuster I talked on the phone with didn't want to anything. I asked him to send/email the pictures of the roof he took. At first he denied to do that saying his system won't allow him to do that. Fifteen minutes before that I asked him if I could send him pictures showing hail damage to his email adress and he said that's fine but now he said he couldn't send those pictures he took to me. Then I asked to fax them to me, he said he didn't have color fax machine. I said then fax me the black/white. Finally he did. The pictures he took only showed the area around the water stain/leak. He didn't take picture at other places on the roof. I am looking for another company. State Farm will do anything to get out of paying claim. This is my first claim ever and I already experienced horrible service. I can hardly image what the next one will be like."
Commented on 2008-06-02 15:57:21 EST
"Non competitive price"
Commented on 2008-06-01 06:47:35 EST
"My Insurance Agent does take calls if she is in the office. If not, she has hired an assistant that answers policy questions correctly and returns calls within one business day. The only issue I had was receiving a few advertisements about banking and investing with State Farm. I received the mailings for about one year the first year I was a policy holder. Now I do not get the junk mail. A plus I'll share is that about 18 years ago, I was involved in a bad auto accident that turned out to be my fault. State Farm hired and attorney for me and defended me in court. The attorney was excellent. I was sued and then the charges were dropped. Eight months later State Farm would not renew my policy. I did not try to renew my State Farm policy for about 8 years. When I decided to try to get a State Farm policy, they took me back at the best price I could find for the coverage I have. To me, State Farm forgave my past mistake and now provides great service. I hope this advice helps, especially anyone who may have had an experience like mine in the past. "
Commented on 2008-05-29 11:34:48 EST
"I've been with State Farm for 27 years, and other than some steep rate increases a couple of years ago, which have recently become more reasonable, I give them the highest rating."
Commented on 2008-05-28 15:44:05 EST
"I have had only 1 bad experience but it was minor. A valet parker in downtown Dallas purposely ran in front of my car as i just started moving out of a lot. He put his hand on hood of my car and rolled away w/o even being touched other than his hand on my hood. Long story short...he went to hospital and put in claim against my insurance co. and he knew exactly how much to put down....just enough to get S F to pay and not do an investigation. I believe they paid him $4,000.00. I wasn't even sighted for a hit and run but yet S F still paid him. My rates did not go up. They really are the best ins co out there and would recommend them to anyone. Just read your contract and if in doubt have someone knowledgable explain it to you. I have and know exactly what i'm paying for. Don't complain unless you have a legitimate gripe. It doesn't do others any good if you make a false report because you don't understand your policy. "
Commented on 2008-05-27 11:14:00 EST
"I was hit by a car who ran a stop sign and State Farm blamed me 20 percent. She had a state Farm and so did I. Now thanks to me going cheap I have a driving record because someone ran a stop sign and hit me. "
Commented on 2008-05-22 19:00:17 EST
"THE PREMIUM FROM STATE FARM IS VERY HIGH IN COST! "
Commented on 2008-05-15 13:15:12 EST
"i really like it "
Commented on 2008-05-05 09:55:41 EST
"We've had home owner's insurance with State Farm for over 35 years and never had a claim. Last summer, our house got struck by lighening leaving 4 large holes in one section of our roof. We asked State Farm to send an adjustor out and they refused to do so 3 times. Instead they wanted us to get 3 estimates to fix the roof then pick a contractor to do the work. After getting the first estimate, they gave that contractor the OK to repair the roof though that contractor is not the one we wanted to do the work. Because the roof was 18 years old, and the replacement shingles could not be matched to the existing roof, we opted to have the holes repaired and the entire roof reshingled. We have replacement coverage however State Farm refused to even consider that the shingles would not match and nit-picked that the contractor was installing $100 of sheeting membrane for the affected valley as the lightening damaged the existing metal flashing in the valley. Their reason was that the membrane wasn't on the roof to begin with totally ignoring the fact that the roofing contractors don't use metal flashing anymore and, even if they did, that flashing had to be replaced. Furthermore we were told by the adjustor's manager that we were 'out of line' in getting our roof repaired without State Farm's approval and had they known the extent of the damage, they would have send an adjustor out. Once again, ignoring the fact that we asked 3 times for an adjustor to come out. It reached a point that we felt that we were being harrassed by State Farm. To say that the agent and the adjustor's manager were rude is an understatement. We do not know if we will stay with State Farm. We have no sense of security now that we know how they handle claims. They should change their slogan: Like a good swindler, State Farm is there."
Commented on 2008-05-03 22:58:29 EST
"Our house burned down, and the claim went through great! No problems. Then they dropped us."
Commented on 2008-05-03 12:00:02 EST
"After paying home insurance premiums(and car insurance premiums) to State Farm for 20 years, I got a phone call from my agent saying that they were no longer willing to insure me because I am located within 2500 feet of a body of water. I have never filed a claim on my homeowner policy. They also had previously threatened to revoke my auto insurance when my daughter was involved in 2 accidents within a 2 year span. They basically told me that, if I wanted to keep my auto insurance, I should avoid filing claims - what a racket!!"
Commented on 2008-05-02 16:20:01 EST
"I have totaled a car and had a total loss house fire. State Farm was awesome in both cases. A top notch agent (advocate) makes all the difference. There prices are coming down as well."
Commented on 2008-05-01 21:55:57 EST
"When dealing with State Farm I have always had the best. When having a claim, they make it an easy process unlike others companies who you have to wait for weeks & months for a resolvement. I would be with no other company & my agent is excellent as well as his staff!"
Commented on 2008-04-30 22:00:23 EST
"I have had my autos with State Farm for over 20 years. They have always handled my claims very fast and I could choose whoever I wanted for repairs. They are expensive though, almost double everyone else we called."
Commented on 2008-04-24 18:04:30 EST
"Very good service and customer service"
Commented on 2008-04-23 13:51:15 EST
"I have had state farm homeowners insurance for 14yrs never had a claim. We recently had wind damage to our roof shingles every where they only agree to do a shotty replacement of missing shingles who wants there roof to be repaired that way."
Commented on 2008-04-21 17:39:59 EST
"would never switch in a million years, state farm took care of me when I needed them most..when I had a claim. My agent was more then helpful and by sitting down and reviewing my situation when I signed up, assured that when trouble came about, I had no worries, I just called him and he took care of everything, gave me a check on the spot."
Commented on 2008-04-10 16:27:02 EST
"roof damage due to high winds. Insurance co. offered 11 shingles to be patched in on a 34 section roof. No concern about whether it matched or not. Could not tell or find a contractor who would do work for this small amount of repair cost.They said this was the industry standard. Water damage to ceiling was quoted to water spot repair but not to paimt ceiling to match. Rep. was very rude and non professional. Adjuster damaged gutter while attemping to climb on roof. State Farm refuses to acknowledge that damage."
Commented on 2008-03-28 20:22:08 EST
"State Farm intentionally acts in bad faith and in no way honors written policies."
Commented on 2008-03-27 16:39:53 EST
"state farm was on the ball i was in nv and live in alaska ,,"
Commented on 2008-03-24 22:31:13 EST
"I have been a State Farm customer for thirty years with no claims. Recently, a person drove their car into my house. They are also with State Farm. It has been two weeks now and State Farm still has not addressed my damage. They have already taken care of the other party's car. I am not at fault, I am a good customer and still they have not take care of my issues. Customer service has been sad to say the least. "
Commented on 2008-03-24 13:03:47 EST
"I think it has more to do with your insurance agent than the company, but State Farm has really been there for us when we needed them."
Commented on 2008-03-21 16:18:27 EST
"wanting to buy life ins,and gap ins.on my two autos."
Commented on 2008-03-19 20:54:02 EST
"Statefarm agent does not help in claim resolving and Statefarm is looking for an opportunity to NOT cover the claim - regardless!!!"
Commented on 2008-03-17 21:16:18 EST
"I called State farm to report a claim about celing leaks in my apartment which destroyed property. I called them right away after there was huge downpour from the ceiling and had to move my stuff away. I was told them "Roof is leaking" instead of "celing is leaking"..claim was denied.. Reason: Roof is not covered whereas ceiling is ...Strange reasoning..i am still fighting it"
Commented on 2008-03-12 14:25:18 EST
"State Farm wrote low-ball bids on my auto damage, even after getting three bids, including one from their preferred shops, had to take them to court. In court, the state farm attorney and adjusters lied shamelessly. NEVER AGAIN!!! "
Commented on 2008-03-05 17:00:30 EST
"After 20 years with state farm i had one home owners claim, they paid the claim but then refused to renew. The claim was 1,400$ "
Commented on 2008-03-02 09:48:39 EST
"They processed my 2 auto claims very quickly and fairly. There's nothing bad I could say about them."
Commented on 2008-02-29 20:06:44 EST
"I crashed my bike, police reported it was not my fault, the driver of the car was not the owner of the car and was not covered by insurance (some kind of Viking insurance). I got huge bills from hospital and AMR (totaled over 24k). So State Farm sent me check covering the repair cost of the bike, but, they failed to pay off medical bills, claiming they failed collecting money from that Viking insurance. So, I dunno what to do, hospital and AMR are about to send my case to collection agency. That is going to make it impossible for me even to find an apartment for rent."
Commented on 2008-02-24 01:14:54 EST
"Unsatisfied with pymt. on roofing claim after storm. They only wanted to pay to patch the roof which would result in a mismatch of the shingle colors."
Commented on 2008-02-17 23:59:06 EST
"Stay local and the agency will provide excellent hands on service especially if you visit the office. This bypasses those phone tag and "away from my desk right now" messages. "
Commented on 2008-02-16 08:50:56 EST
"Our insurance has been with State Farm for over 25 years. We have had numerous claims, vehicle and homeowners we have filed with them over the years. State Farm is always friendly, courteous and quick with assistance, adjusters, and payment. However, our vehicle was legally parked and was hit by another vehicle. Their insurance was thru Progressive. What a night mare!!!!! It looks like our ins. co. will have to repair our vehicle and sue Progressive..... Progressive Insurance Ads are lies..... they might have cheap premiums, but, remember, you get what you pay for! and they are not quick with handling claims. The accident was their insured's fault, but they have treated us like it was our fault. Our vehicle was legally parked.... Not only did the other driver hit our vehicle, but tore the entire front bumper off the car, damaged both front fenders, bent the frame, and other damages. The Progressive Insurance claims adjusters we have dealt with are arrogant, rude and treat you like you are an idiot. The police report clearly stated the other driver was at fault.... Always go with a reputable insurance company, even if it costs more bucks up front..... "
Commented on 2008-02-11 13:52:44 EST
"the agents are some of the most helpful people i have ever dealt with!"
Commented on 2008-02-08 19:28:24 EST
"SF used to be the best claims organization. State Farm has changed. The small stuff they handle just fine. i had an auto claim involving a lawsuit. they failed to investigate the facts. State Farm's poor claim handling was costly. State Farm today is no better than any other insurer."
Commented on 2008-02-06 16:49:38 EST
"i have been a state farm p.h for over 30 yrs, i was a co owner of a s.f. agency for 8 yrs (until divorce) beware of any managers telling you / you & spouse can run it like a partnership / as if a divorce comes up you are then nothing to them (i.e. audios examigo) there are many wonderful agents & managers i have shared & learned from, & this was once the best ins. co. in the world however, since hurricane andrew came along that good feeling s.f. used to have towards there agents & their customers has vanished now they are arrogant with a capital A recently i had a minor accident 2,500 damage to the other party/ no tickets were issued thanks to my agent jumping in there the claim was paid by s.f. after i lost in small claims ct. the agents are what made the co. great to bad the upper management has forgotten that..... i am now happily with a independant agency.. where we still treat people with respect... not arrogance...p.s. s.f you should damn well be ashamed not paying for wind driven water claims concerning katrina hello does the word hurricane mean high wind?"
Commented on 2008-02-05 00:15:43 EST
"Roof damage due to hail, didn't want to cover. The whole neighborhood got coverage (they all didn't have state farm) for roof damage. The only denies were us and another who had state farm! But they did want to cover new window screens not even affected by the storm!! "
Commented on 2008-02-01 17:03:25 EST
"Had to go to arbitration and ended up with only a partial settlement for severly wind and hail damaged roof, even though all my neighbor's non-State Farm insurance companies covered all damage without months of hassle. Also, if you read your policy you will discover that State Farm will not rebuild your home to the same quality level if destroyed, and the policy also excludes many things that you assume are covered (for example, only a maximum of $1000 worth of firearms and $1000 worth for jewelry). As soon as I send this survey I am leaving my home to meet with an alternative agent. Goodby State Farm, after 43 years of payments."
Commented on 2008-01-24 13:07:39 EST
"Delayed seeing car for estimation of damage. Gave a very low estimate. Promises of reasonable service at auto place consisted of used parts in car, long wait time for car repairs and paperwork not attended to."
Commented on 2008-01-23 21:59:15 EST
"Had two property damage claims in past 4 years due to weather related...way out of my control and I didn't try and stick them with any false damages. After 22 years with this company, they are not renewing my insurance. "
Commented on 2008-01-21 12:06:43 EST
"Beware. If you have a home fire get an adjustor, please save yourself a nervous breakdown! Nothing but problems with this company I've been with for 25 years. Case of arson and now they want to drop me! Have gone through 5 claim adjustors also. 3 years since the fire and claim is still not settled. Fixing the house after arson was always a fight with State Farm. They didn't want to give me anything. I can not express how important it is to get a public adjustor and not have to live in terror because of a claim! I am not a public adjustor, I am a victim of arson who doesn't want anyone to go through what I have."
Commented on 2008-01-17 02:12:36 EST
"My home insurance claim was a nightmare that took over one year to resolve. Then they still didn't provide coverage as provided for in my policy. Secondly, I applied for life insurance, and it seems that having a complicated pregnancy 17 years ago counts against me. I couldn't believe it."
Commented on 2008-01-08 15:24:26 EST
"Don't use the vendors they refer you to - overpriced."
Commented on 2008-01-07 13:20:46 EST
"took 8 visits by different adjusters and after all the runaround they just blew me off with a small attempt to settle. i just paid to have the car repaired myself. "
Commented on 2008-01-02 09:15:18 EST
"Annual Insurance rates have increased from 8-18% every years (we have multiple rental properties insured, and business policies, homeowners, auto, and umbrella)"
Commented on 2007-12-30 10:48:09 EST
"Some of their agents are to old in the business and tend to neglect their policy holders. New policies, renewals are always welcomed. God help you if you ever run into a problem they leave out in the cold. THIS NOT A GOOD NEIGHBOR! "
Commented on 2007-12-14 20:20:49 EST
"We have had a number of auto claims over the past twenty years and State Farm has always been prompt, courteous and very satisfactory in every way."
Commented on 2007-12-12 15:01:54 EST
"insurance company blew me off for weeks then did an estimate. The damage on the car was more than 75 % of the total value. The car was to be fixed anyway and was not considered a total loss. This car will have and accident history and I will lose money from the event. The car will show damage on car fax and will hurt the resale value. I received no compensation for the depreciation of the value of the car. I was not at fault and was the victim in this accident. My car is no longer my baby, it is just a car that could have future problems with the axles and differential bearings considering it took a hard hit on both rims and twisted the suspension out from under the car.... "
Commented on 2007-12-07 15:05:13 EST
"I was surprised at the survey results showing so many unsatisfied customers. Perhaps it is the area in which I live (Longview, Texas), but my family has been very satisfied with our State Farm agent, Carl Barton, and his staff, especially Ann and Linda. We highly recommend this agency."
Commented on 2007-12-06 15:38:37 EST
"Over a thirty year period, every seven or eight years STate Farm has had a squall of vehicle mostly auto claims from our family. Their service has been excellent and professional. They provide a superior value. "
Commented on 2007-12-05 12:41:40 EST
"I am reluctant to reccomend State Farm upon hearing that after switching my auto policies from The Hartford to State Farm, after ten years with The Hartford, that it appears that after the current Home Owners / Hurricane & wind poiicy expires in '08, the chances are pretty good that we will not be renewed and will have to seek Insurance with the State funded Insurance Co."
Commented on 2007-11-30 07:19:59 EST
"Settled a wind damage claim for my roof by paying for half the repairs. UNACCEPTABLE. You cannot replace only half a roof."
Commented on 2007-11-29 11:13:30 EST
"When I had a tiny fender bender I went to a top notch collision company. For this claim he said not to even file with my insurance. He also told me state farm was the best and would permit the new parts to be put on my new car unlike discount insurance which requires USED parts for your new car. Some discount insurers do not NEGOTIATE discounts for repair up front they simply pay less. With some discount insurers you are getting nothing but someone that pays less? So the next fender bender I took to the same top notch collision company. They have a million dollar paint shop. Since they are pre-certified with State Farm I merely paid my deductible. They pre-matched my bumper color, and pre-ordered the part, so all I needed to do was leave the Cadillac during one day for a few hours. I did not have to get estimates or any of that. My car was repaired in a couple of hours, not days or weeks. And once a year I can go to the local office and get a nice ATLAS. Just ask. "
Commented on 2007-11-25 07:50:01 EST
"I had a pipe bread in one of my bedrooms. It did over $4000 worth of damage and they only want to compensate me $1000. Plus, they are rude."
Commented on 2007-11-23 19:33:35 EST
"I have had State Farm for 15 years. When my teenage children started driving, we had several claims to make within a two to three year period. I was afraid State Farm would not renew our policy, but they did. Our agent said it was typical for teenagers to have several accidents. Five years ago our neighborhood had hail damage. State Farm was readily available to replace our roof without hassle. Six months ago we had a leak in our bathroom causing home damages of over $10,000. Working with State Farm was painless. They worked with me, gave me advise when I asked for it, answered my calls promtly, and paid my bills in a timely manner. Three months ago, I had hail damage to my car, again, State Farm was there to assist without problems. State Farm charges more money than some other insurance companies but it is well worth it to me. I would recomend them to anyone. "
Commented on 2007-11-01 11:27:13 EST
"they chew down your benefit amount whenever allowed. also deny life insurance to kids that are adhd. they state, we don't know that your child will not become bi-polar, depressed, suicidal. i despise that kind of generalization about 10 yr olds, based on his being hyper."
Commented on 2007-10-24 21:48:18 EST
"This is a very good insurance company that looks to keep costs down and return it to the policy holders in dividends. They have always been very helpful and more than fair. If you are a bad driver or expect good coverage for nothing go elsewhere. If you are a good driver and are willing to pay for good service and helpful agents, use State Farm."
Commented on 2007-10-24 14:04:06 EST
"Feel they should only replace 1/2 of a roof that is damaged from wind even though the shingles are discontinued and cannot be matched."
Commented on 2007-10-24 13:48:16 EST
"Went to a percentage based deductible. Mine went from 1000 to 2300! Bad press on Katrina settlements is also a consideration."
Commented on 2007-10-16 16:09:11 EST
"Horrible people in total. During a long deposition, the adjuster in charge sat in a corner and ate candy. What a bunch of poorly trained people. Mistakes galore."
Commented on 2007-10-06 20:49:17 EST
"I was rear ended, and over a year later I now have to go to a deposition to deal with this. "
Commented on 2007-10-06 11:32:17 EST
"State Farm is always out to squeeze every penny they can out of you."
Commented on 2007-10-01 14:37:06 EST
"I have had Ins. with State Farm for more than 30 years. a guy ran into the back of me at a red light nad caused me severe back problems.It took a lawyer and over two years waiting to get a third of what my medical bills are. I hope every one cancels their policy with them after refusing to pay many claims on the coast after the hurricane. I cancelled with them!"
Commented on 2007-09-27 15:22:04 EST
"they have treated me great at all time that ive been in the office or with phone calls and the claim i had a few months ago when lightning hit the home they handle the claim fast and no hold up. very impressed"
Commented on 2007-09-26 23:00:00 EST
"Every year at renewal time, the company dropped covers of certain actostrophies that homeowners might experience such as: mold one year; depreciated replacement cost, the next; rising water; the next; and this year, windstorm and hail. All the while annual premiums stayed the same or increased! "
Commented on 2007-09-22 22:04:15 EST
"Everything was great until I had to file a claim"
Commented on 2007-09-21 11:48:15 EST
"Had always been satisfied with State Farm until I sold my only vehicle and canceled my insurance for a short period of time while I shopped for another one. When I went back the agent was not friendly or helpful; acted like she had other fish to fry and told me it would take up to five days to write me a policy. I went to another company and had insurance in about twenty minutes."
Commented on 2007-09-19 20:00:31 EST
"my 3rd floor condo was destroyed by Hurricane Katrina; they consider this loss to be 100% flood damage; they are dishonest and only interested in making the almighty dollar; I had 35 years of auto and home coverage with them. Bad, bad, boys abd some girls they are. "
Commented on 2007-09-18 01:58:19 EST
"After last October's hail storm SF denied our claim for roof damage. Two reputable roofing companies have found damaged roofing Every other house in the neighborhood has had it's roof replaced due to hail damage. Odd that they did consider the wood on our deck to be damaged by hail and paid to have it re-finished. "
Commented on 2007-09-17 20:09:38 EST
"Get a second appraisal/opinion on repairs after an accident. I recently had a very bad accident. Everyone who saw photos of my vehicle after the accident automatically said the vehicle was a total loss. The day of the accident my vehicle was towed to a "certified" State Farm repair shop. They were adamant that the vehilce was not a total loss. After 5 days of disputing this, State Farm stopped paying for my replacement rental vehicle. I then had the vehicle picked up by another "certified" State Farm repair shop. This shop found the car to be a total loss."
Commented on 2007-09-15 19:05:23 EST
"State Farm has a Very poor claims department with very unethical tactics on a total loss of auto. Agent took Three days to call me after claim was placed, only after I left a message. Then the agent could not help with the difficulties of the claim process and the unethical total loss unit in Colorado. I have been paying Premiums to State farm for 22 years with out any claims. If you do the math that is about 40,000 Dollars over time, with Higher Premiums when younger to lower premiums as time went on. They will be losing at least 8 Auto policies and Four Home Policies. "
Commented on 2007-09-14 10:11:10 EST
"Agent is not advocate and claims group management leaves much to be desired. On a positive note, the local competition that I contacted flunked customer service even before I was a customer."
Commented on 2007-09-12 10:46:22 EST
"I had State Farm for my Auto Insurance before and they were OK, but I filed a Hail damage claim on my house and they refused to pay. Every other house on my street that did not have State Farm got new roofs from Insurance settlements, so I'm left to believe that the Hail didn't damage my house just all my neighbors? At this point I will probably have to pursue legal action, which will take time and money. All insurance companies are not the same and State Farm is down at the bottom. "
Commented on 2007-09-08 14:41:33 EST
"We havde had homeowners insurance, auto, umbrella, boat and second home insurance with State Farm for 30 years. With no homeowners claims and in all that time. State Farm has cancelled our homeowners policy because we are within 2500 feet of a body of water. Not even taking into consideration that we have paid homeowners for 30 years - no claims during hurricanes, Northeast storms because we are very high up. In addition we are not looking for flood. But we are now faced with looking for homeowners insurance. Who would figure that they would do this to long time customers but loyalty doesn't matter."
Commented on 2007-09-07 08:54:56 EST
"I WAS IN A DEADLY ACCIDENT AND I WAS VERY DISAPPOINTED TO FIND OUT STATE FARM WOULD TRY TO REPAIR A VECHICLE THAT WAS TURNED OVER WITH MYSELF IN IT. THE AUTO WAS TOTALED, HOWEVER BEING THAT THE AUTO WAS COSTLY, STATE FARM DECIDED TO REPAIR IT AND I HAVE MAJOR PROBLEMS WITH IT NOW. I WOULD NOT NEVER RECOMMEND STATE FARM TO ANYONE.0."
Commented on 2007-09-05 20:37:51 EST
"Don't get into an auto accident when your home owners insurance is bundled together.. My house is in a coastal county and my hands are tied. I can't leave the home and switch the auto without jeopardizing the home. Auto is killing my budget.... Don't bundle your home and auto......."
Commented on 2007-09-04 11:53:55 EST
"They are like their own commercial. Their commercial makes fun of inexpensive companies that have a loop-hole when you try to file a claim. They have avoided three claims in four years with their own loop-holes. They have replaced older agents with State Farm employees loyal to the company and not the customer."
Commented on 2007-08-29 15:54:24 EST
"We were in an accident when out of state. It took several weeks and a gazillion phone calls to get answers even though there was no question as to fault (not ours). In fairness, my agent was very helpful, and in the end, we were satisified. I agree about monthly statements. I can never figure out why they go up by odd amounts. But they do keep going up, and the explanation, if there is any, is vague. After moving out of state, we are unhappy with our new agent. We are current insurance shopping and after over 20 years will likely leave State Farm. "
Commented on 2007-08-29 07:27:46 EST
"They were VERY slow in pocessing my claim and had turned it over to a college intern to handle and it sat on her desk for months."
Commented on 2007-08-22 23:27:27 EST
"Auto Claim due to another driver. State Farm would not pay. Other Drivers Insurance paid for car, Medical, Time off work, and followed up. Agent never checked on anything! Storm damage claim. State Farm paid a minor amount for siding and Windows. Other Neighbors got New Roofs, Siding, and Windows. I have been with this company for 36 yrs but I have found out They Suck. Get someone who will help you out when you need it. This company should be condemned for their practices"
Commented on 2007-08-16 20:36:03 EST
"I have had State Farm car and homeowners insurance for almost 40 years and never filed a claim before. My basement flooded due to very heavy rains in the area. State Farm paid NOTHING, not even for the clean up which at 61 years of age, I was unable to tackle all by myself. This company is a disgrace and I am looking for another carrier."
Commented on 2007-08-12 17:02:14 EST
"My mortgage company paid State Farm $2,522. premium that was not mine. It way billed in my name, but the policy number was incorrect. The mortgage company did not go according to the account number but the name. Now I am having trouble with my agent, the State Farm home office trying to get this mess straight. When I called the home office, I was told that my policy number was correct, but the number that was billed belonged to some one else. This should not happen with an insurance company. It is taking a while to get this mess straight. In the mean time, my home owners policy was cancelled due to non payment. Also, cost is quite a bit higher than other insurance companies with same AA Best rating (if you go by that)."
Commented on 2007-08-12 11:34:38 EST
"Had an auto claim where a lady hit my car(her fault) in a parking lot we both had State Farm. The car was taken in to a body shop and they fixed the body damage looks great. The break lights always stay on and the electric power to the steering wheel was lost. State farm refuse to fix the problem because theywere no sure it was because of the accident. Everything was working fine until after she hit me. State Farm is not on your side."
Commented on 2007-08-10 10:26:04 EST
"Claims people are rude and always claim that they have taken a class in subject that makes them think they are an expert. The class I believe they take is how to not pay a claim. Must verify everything they say with an independent expert or a little research to make sure you are getting your claim handled properly. It only takes about 15 minutes of homework to become more knowledgable than any of their adjusters."
Commented on 2007-08-07 15:21:40 EST
"I filed a claim twice for low level hail damage to the roof and received nothing. I felt I should have at least received some compensation towards a new roof, especially since my premium has skyrocketed over the past several years."
Commented on 2007-08-07 08:07:35 EST
"Unhelpful and not customer friendly -- definitely not an advocate."
Commented on 2007-08-06 20:55:02 EST
"They denied wageloss benifits, I had to sue to obtain coverage I've paid for. I live in Michigan...there are no penalties for insurance companies when they deny legitamate claims. In Michigan if you sue your insurane carier and they lose....they aren't required to reimburse you for legal fees that you incure. I ended up getting only about 52 cents on the dollar."
Commented on 2007-08-06 18:29:25 EST
"In one case where, our car as well as several others had been vandalized,they settled so fast all the damage was not found for a few days after the fact. Of course we had already signed off and even though it was obvious the damage was from the vandalism they would not fix it. Another time in the only car accident I have ever had, and it was a minor fender bender, I was made to feel like a criminal, they dropped our auto insurance and still called us every week trying to sell us more coverage of other types."
Commented on 2007-08-06 08:41:56 EST
"if get into an accident and are insured by STATE FARM they will try to replace every damaged part on your vehicle with -EXACT QUOTE FROM STATE FARM ADJUSTER ADJUSTER-"SALVAGED PARTS ARE CHEAPER AND SAVE US MONEY, IF YOU DONT LIKE IT FILE A COMPLAINT!!!!! OR PAY THE DIFFERANCE TO UPGRADE TO NEW MANUFTURER PARTS!!!!!!"
Commented on 2007-08-05 15:56:12 EST
"State Farm will do anything to get out of paying a claim. Items that other insurance firms cover state farm does not. "
Commented on 2007-08-01 14:38:19 EST
"Very reluctant to work with customer to get somewhat lower rate - told me that there was nothing I could do to modify premium. I found out later that this was not true."
Commented on 2007-07-30 18:35:11 EST
"When State Farm INSURES BOTH motorist' in an accident they take years to settle claim; even though other motorist is found completely at fault by police, pleads quilty in court and there are witnesses. They will give the faulty party State Farm lawyers and the State farm injured party has to hire their own lawyer. "
Commented on 2007-07-21 14:28:34 EST
"Rates are extremely high."
Commented on 2007-07-13 14:07:39 EST
"Be warned: if you have a claim with State Farm, the company does NOT want your agent to be involved in your claim or to be your advocate. If you like your agent, great, but they can do nothing for you in the event of a claim."
Commented on 2007-07-13 13:51:08 EST
"out of my pocket"
Commented on 2007-07-10 16:15:38 EST
"I have had Statefarm for many years, since I was a teen, but Country is offering to match their rates and then some... so I'm giving Country a shot. Hope it works out!"
Commented on 2007-07-05 22:22:31 EST
"ask alot of questions "
Commented on 2007-07-03 12:42:40 EST
"They are pulling out of my (coastal) area, even though they have no more exposure here than anywhere else -- our flood insurance is Federal, and our Windstorm insurance is under the State Catastrophic Insurance pool. The Texas Insurance commission is the worst in the nation -- we have the highest home insurance rates, despite having many fewer risks than (fr example) California, and they provide no consumer protection whatsoever."
Commented on 2007-07-02 12:52:34 EST
"Expensive, but financially strong so I don't worry about whether they'll exist after a major disaster."
Commented on 2007-06-30 21:51:32 EST
"We had some ice damming over the winter cause a crack in some mortar that holds rocks on the front of my house. The water came in, ran down the inside of the garage wall to the sill, then ran along the sill and caused warping and discoloration to my hardwood dining room floor. Since the water ran down through the garage, there was no evidence of the issue from the inside of the house. One day I looked behind a chest freezer in the corner of the garage and found the damage and was able to figure out what was happening. Needless to say, after two adjusters looked at the situation, they came back with a $1,500 offer above my deductible...leaving me about $5,000+ in the hole to have it properly fixed. Sate Farm is the neightbor you love to see driving away in a moving van for the last time..."
Commented on 2007-06-12 15:55:56 EST
"My agent wrote a check on the spot when I had to collect from my hospital reimbursement policy. That was such a surprise."
Commented on 2007-06-03 19:46:30 EST
"After 37 years of paying State Farm for homeowners insurance I filed a small claim ($6500) from a leaky pipe and they refused to pay anything. Why should I be loyal to them with that kind of service?"
Commented on 2007-05-10 13:20:33 EST
"would not settle claim on car accident. we were not cited for accident but state farm adjuster was rude, harrassing and flat out refused to pay claim. told us 'don't bother suing cause you won't win.' will definitely cancel policies. in over 20 years with state farm, only had one claim"
Commented on 2007-04-15 08:14:44 EST
"Wonder if I'll need a lawyer if I have ever a claim. Not happy iwth how they have not settled Katrina claims."
Commented on 2007-02-15 18:23:07 EST
"Having dealt with "other" insurance companies State Farm has always surprised me with any claims I have filed. Having had two teenager drivers in the family, we have had some dealings with claims. Quick and more than fair settlements at a reasonable preium price. "
Commented on 2007-02-11 18:31:33 EST
"I have been using this insurance since I started driving. Since I got my new car things were crazy.... my coverage discounts will randomly be taken off and almost once every other month I have to call and find out about why and what has changed. Its irritating, but atleast I am still covered."
Commented on 2007-01-31 12:00:19 EST
"The few times I've required services from State Farm, they have been friendly, helpful and prompt."
Commented on 2007-01-24 07:16:44 EST
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