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Review: Grange |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"home owners beware!!!!!! , they only want to cover about 50%- 60% of the damages from a major hail storm."
2007-06-18 21:14:09 EST
"Claims response was quick, efficient and respectful even though I was at fault."
2007-07-20 16:19:49 EST
"another driver with grange insurance hit my car, dealing with them has been nothing but lies a refusals to pay for anything but the cheapest of cheapest sources, promise things such as equivalent mileage parts but make no effort to actually make that happen"
2007-10-05 17:15:20 EST
"Go elsewhere - claims with Grange are not worth the red tape you have to go through to get nothing in the end"
2007-10-10 12:13:01 EST
"very helpful/timely not only paying the full auto claim but also getting the garage to reimburse me where the garage overcharged me on parts"
2007-10-25 12:45:53 EST
"When injured in a MVA I did everything requested by Grange, i.e. sent all medical bills with claim #, sent itemized household help statements, etc. Several months passed with no response from Grange. Grange owed for lost wages, household help and other benefits. I had to hire an attorney and after one year, I finally received a portion of what was owed which was divied up between my attorney, doctors and myself, getting the lesser amount. When you pay your premiums you "think" you are covered in the event of a tragedy. Having to fight the unethical practices of your insurance company in addition to the struggle to regain your health, which I have not been able to do, is reprehensible. Please write your representatives and let them know that the law needs to be changed to protect consumers."
2007-10-29 21:34:22 EST
"I was hit by a Grange Insured driver, the entire experience was awful. They fought me tooth and nail over a $78 dollar discrepancy with the body shop that I ended up having to pay out of pocket. It was pathetic. I get rear-ended by their policy holder and it ends up costing me in the end. It's amazing that they'd risk aggravating a claimant over $78 when I could easily sue for much more. Horrible to deal with."
2007-11-01 17:40:14 EST
"Had hail damage and hit a deer in two separate incidences. They were very friendly and no hassle about taking care of everything."
2008-02-20 14:14:48 EST
"They do not cover anything and charge $$$ to do it! I tried to file a claim a few years ago and was told my rates would go up as a result of filing. This time, I went ahead with the claim and was told they didn't cover much of what I was filing the claim for, or that it would cost my my deductible x3 to get it repaired! What do we pay them for? I am still so angry that I could go on and on, but I won't. DO NOT PURCHASE GRANGE INSURANCE if you have any other options open to you!"
2008-03-10 14:26:24 EST
"In 2002 after a tornado went through our area on a Friday afternoon. I had a check in my hands to start repairs Saturday evening. They cpontacted a number of their insured in our neighborhood on Saturday & Sunday and left checks so their policyholders could start repairs without having to use their own money.
Great Company..."
2008-04-11 11:44:27 EST
"I have had a few car accidents over the years but Grange has always been there for me, covered all the bases with me and I have been with them for 12 years. "
2008-04-29 15:53:26 EST
"Getting way to expensive"
2008-07-10 13:41:45 EST
"Our truck was stolen and totaled on a Saturday night and we had a check in our hands on Wednesday. It was no hassle either so we were very impressed! "
2008-06-11 18:11:15 EST
"We were in an accident in which my wife was broadsided by another vehicle. The police report showed that other drive was completely at fault. My wife could have hit the other driver in the side and killed or injured him severely. Instead, she swerved into the grass median to avoid him, allowing him to instead hit her broadside and injure her. Grange paid to have our vehicle repaired, then stuck US with a bill for a new tire. I was incredulous. Logically and morally, how in the world could the other driver be at fault and we have to pay ANYTHING. When I addressed this, I received a very....what is the word?....snotty reply they would not do anything else, and that they were canceling our rental that moment.
But it gets worse. It was 7 days after the accident before they even offered a rental. And while my wife continues to go to the doctor 3 times a week, costing me part of my salary while I watch out little ones. My own insurance company has paid all our bills to date. Her x-rays show the injury plainly, and judging by their past "concern" for her, we are headed to court to get them to do the right thing. What a shame....to have to get a BILLION dollar company to do the right thing. No wonder their customer satisfaction ratings are so low."
2008-08-22 12:13:27 EST
"I had a towing bill that my agent faxed to Grange and I had a check in my mailbox 2 days later."
2008-09-26 11:18:55 EST
"all we had to do was contact our agent and he took care of everything.
"
2008-12-02 19:02:09 EST
"I was in an auto accident in 2006 and have had nothing but lies, denials, etc. from everyone from initial claims adjuster on. It's been three years fighting for the benefits that I paid for! This company wouldn't even return my calls and I was told my injuries weren't that bad...Hmmmm, a mild traumatic brain injury, multiple herniated disc whereas I was told I should have two spinal fusions...really? Not that bad? I'd like to see how well they could function with these injuries.
In their defense...it seems like most insurance companies are doing the same things. Our laws need to change to protect consumers, not the money making machines called INSURANCE companies. They insure their own wealth while letting their customers suffer from debilitating injuries and financial destruction."
2009-02-13 11:33:54 EST
"Actually a Grange policyholder backed into my daughters car. Using fuzzy math they devalued the hell out of my daughters nice car. We searched 2 months for an exceptional car. The fuzzy math dictated the car should be scraped!! Would not allow Grange to scrap
a great car.
The lowest price I found on the internet was $4800..the average was $5500. Grange valued at $3900 then further deducted $1500 due to misc dents etc. there was no adds.
Just goofy...the poor really would suffer. they would lose their car and be offered a 50% or less settlement package
I have never been in an accident. This is not America....."
2009-04-02 19:10:26 EST
"I have been insured with Grange since 1993, first auto, then auto and homeowners. We've had several auto claims over the years where we've been hit by other companies and filed through Grange to get our cars repaired, and in one case one car was totalled due to a drunk, uninsured motorist. Grange has always been super responsive and very quick to get back to us. Their premiums are competitive. I am a happy customer."
2009-05-04 08:54:52 EST
"I was a policy holder in 2007. A claim that I filed in July 2007 was submitted and processed. I went to the licence beaurea and there was a block on my licence for a judgement of almost 27,000. It is August 2009! I was never notified of any court proceedings and Grange told me at the time that I was covered and now an attorney wants the money for the judgement before they release the block on my licence. Of course the woman who processes the claim is no longer with the company and I am screwed. Thanks, Grange insurance, I hope you go down in flames!"
2009-08-14 12:37:21 EST
"When we went to grange we were thinking of getting a new roof, our was about 18 years old. grange charged a $20.00 surcharge due to the age of the roof. OK...So we got a new roof, a metal one. It was cheaper, greener, less likely to be damaged than a shingled roof. Grange sent us a bill for an additonal $10.00 in premiums. (policy was paid for 1 year and we are about 6 months into it). They also changed our discounts, including lowering the discount we had for newer plumbing. Go figure. I sent a note to them over 2 weeks ago & their "message" system said We should receive a reply in 2to3 bussiness days. At the the end of the 3rd BD I sent a note again asking when I could expect a reply as to why I was now paying more(even with the surcharged removed and why discounts were changed etc). I was told by the rep that my concerns had been forwarded to the appropriate dept. Still have heard nothing. I will keep trying. If this is an indication of a response to mere questions I hate to imagine if I had a claim. "
2009-09-09 17:20:11 EST
"I had to initiate ALL communication with the regional claims dept. "
2009-11-13 21:07:36 EST
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