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AAA Insurance Review

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AAA Insurance Company Information

Customer Rating:
Rating: 2.5370 Reviews AAA Insurance has received an average of 2.5 stars out of 5 based on 370 user reviews.

Company History:
In 1902 nine motor clubs founded AAA due to the need for more roads for automobiles. The AAA's affiliated clubs have covered a broad range of issues. For example, the company's campaign, "Crisis Ahead: America's Aging Highways and Airways," focused on the deteriorating highways and airways within the nation. Meanwhile, the company's "Making America Stronger" survey aimed to increase public awareness on transportation issues. AAA has pushed to increase motorists' legal rights and has worked t..Read More

Lines of Insurance:
Auto, Life, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY, CANADA

AAA Insurance Satisfaction Survey

Overall, how satisfied are you, with AAA Insurance?


Contact Information for AAA Insurance

Company Contact Info:
President and Chief Executive Officer   Robert L. Darbelnet
1000 AAA Drive
Heathrow, FL 32746
407-444-7000

AAA Insurance Reviews and Customer Comments

"Over twenty years with the company. First auto and renters. Then we added homeowners when we purchased our house. Happy until I added a balloon policy. To get it they required that I increase my auto insurance to 500k limits. At this point I was ok with the total price of the quote that they charged. They then sent me a notice of a premium increase. They want their money immediately or they threaten to cancel us. I smell bait and switch. I plan to shop around for a better company. From the tone of these other posts I'm glad I'm ending our AAA experience before they screw us too."
Commented on 2014-10-20 02:18:43 EST
" Like someone else on this forum we had a hailstorm in Lake Orion Michigan in April 2014. All roofs on my court were replaced on homes that had insurance OTHER THAN AAA. My neighbor and I filed claims and received a pittance. We have grit filled gutters and AAA claims that the roof is not damaged and that grit loss is not covered and does not contribute to age. The roofer who came this week and gave me an estimate -- he has done 108 homes in this sub and had 1280 calls after the hail storm said AAA basically rejected all or all but 3 of the claims for new roofs filed by AAA members. To put it in perspective this cul de sac has 9-10 homes. Of homes that filed ALL were replaced...6-7 homes -- and they ALL had insurance other than AAA. The two me and my neighbor who had AAA were rejected and it's echoed all over the neighborhood and everyone I talked with said after this they like me are done with AAA. Been a member almost 40 years and I'm done."
Commented on 2014-09-18 11:39:56 EST
"Have been a AAA customer for many years with no claims. On 4/12/14 a hailstorm came through our area. AAA has been awesome at not returning calls and poor customer service. Someone else called it "deny and stall". They're the best. Their adjuster recommended full replacement. AAA said his report was "inconclusive" and hired an engineering firm who of course disagreed. Five months later and I am nowhere with these people. What a sham."
Commented on 2014-09-09 15:21:50 EST
"We've had aaa for 3years. Just recently rear-ended by another driver. The claim part went fast declared my car Totaled but as soon as they've done that all hell broke Loose. No more communication besides telling us afterOnly having a rental car a week we must return it. With no payment or even a pay out date leaving us without any form of transportation. Its been 5 weeks no payment and no vehicle"
Commented on 2014-09-08 19:47:41 EST
"We had water damage from a neighbor above with another insurer.Two floors below also had damage.The other 3 have received their settlement. 4 months later we keep catching them in lies" waiting for the paperwork from their own adjuster.3 letters of that for 2 months.1 month waiting for him to come back to complete the damage assessment. He doesn't even answer his phone from the company? I would like to sue the 2 of them for intentionally dragging this out. They already missed their own date of payment as per the policy by 30 days. 4 months of living with damage we cannot repair because it will affect what they failed to see on the first visit while the water was still coming down.Wood splits. Electronics die. STAY AWAY FROM CSAA FORMERLY KNOWN AS AAA. "
Commented on 2014-08-17 22:24:18 EST
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