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Review: AAA Insurance |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"We had hail damage to our roof. They flip-flopped -- first said they'd pay for repairs, then went back on their word. Finally settled for a 1/3 payment of the replacement. Cost us $18,000 out of pocket. Still waiting for additional settlement on siding and paint that wasn't satisfactorally repaired with their coverage. Interesting that other insurance companies are paying 100% for our neighbors' roofs. AAA people are stubborn and give a lot of lip service without action. We won't renew, even if another carrier costs more."
2007-08-10 23:24:32 EST
"CSAA is fair, fast and helpful. Nobody wants to have an accident, but when it happens you need a real pro on your team; this is what you get with AAA."
2007-05-24 22:38:17 EST
"Great group of people to work with!"
2007-06-14 14:25:50 EST
"I reported water damage to my condo 3 weeks ago, and the adjuster has only called me once. I have yet to have an appraiser call me to look at the damage, and I there is a 2 foot wide hole in my ceiling!"
2007-07-17 14:59:16 EST
"Months after a fire at my house, we've settled only the first phase(fire damage to structure) of a 3 phase settlement(then personal property, then displacement costs). Despite enhanced coverage, they move at the speed of molasis. I do not recommend this company to anyone."
2007-07-31 12:40:39 EST
"PAID QUICKLY AND FAIR. VERY HAPPY."
2007-08-05 23:15:23 EST
"We received a notice saying they would cancel us because "dwelling is not owner occupied as required". We do, indeed, live in the insured property full-time. I encourage anyone who has AAA to cancel and switch to my old insurance company, American Family Insurance. "
2007-08-23 21:42:18 EST
"Have only filed one homeowner's claim and that was handled well. What I don't like is the auto insurance. When my daughter got her permit we bought her an old car and put the minimum coverage on it. The rate on my car went up because she was listed as the "rated driver", even though she was listed on the other car and didn't even have her license! When I asked my agent about it, he said it didn't affect my rate. When we bought a newer car for her and she got her license, my insurance was cut in half because she was listed on my car! In other words, my agent totally lied to me the first time I asked about it. They did this to my friend also...automatically list the new driver on the most expensive car on the policy...even though the new driver has another car. Easy way to rip people off. We are currently looking into switching companies. I feel betrayed. Plus, we have never filed a claim in the 20 years we've had auto coverage with them."
2007-09-25 15:35:05 EST
"Very tricky company. Steers you the wrong way. Claims process is a bit long and feels as if they are "playing a game" with you. Although rates have been low, client satisfaction for myself is poor."
2007-10-19 05:27:52 EST
"What a waste!"
2007-10-21 08:18:48 EST
"A truck lost a tire on the 10 freeway at 3am back in September. I hit it right after it came off the truck. The Auto Club assessor told the repair shop to do minimal repairs. I found three major items that had not been repaired after picking up my car, (including the brakes!), and the Auto Club denied the repair costs, telling me I must have had a second accident right after I picked up the car! Then they sent me a letter telling me they were listing me as 'at fault' on the collision! Stay well away!"
2007-10-21 17:32:53 EST
"I got a quote for $110 per month at first, and then I got the policy and statement, It went to $150 per month, at the end of first month, they raise my liability insurance $270 per year just because I moved 3 miles away within the same town. At the second month, they withdraw from my account $194 dollars, and add another new insurance charge for $154, there is no explanation for why!!!, near the end of the third month, I was charged for $213, I ask the agent why, she didn't know why...., I cancelled the policy right away. And they send me another statement right away; I still owe them $74 dollars!!! what a nightmare!!! Insured with them for only 80 days, they charged me almost $800 dollars!!! Double the original quotation and more....never again! AAA, I switch to Geico, $650 for 6 months...."
2007-10-27 00:44:10 EST
"I have had AAA for 4 years. This year I had a water damage claim and a hail damage claim. Both were paid quickly and in full. What you have to watch out for are the adjusters. They are contracted out so you never know who you’re going to get. Be informed and get quotes before they show up."
2007-11-02 11:08:23 EST
"Just had a claim for wind damage which destroyed our roof shingles. Total cost to repair was approx $8000.00 AAA paid $4280.00.We just got renewal. They gave us a surcharge of $565.00 which will last for three years...So we are paying them back over 1/3 of what we received. Their justification is the claim was over $2000.00 and the law says they can do it. I have had CSAA insurance (Auto and homeowners) for 53 years. Needless to say, we are shopping for a new carrier.
"
2007-11-12 15:14:34 EST
"Filed an auto claim and AAA is trying to deny paying my medical bills. It has been 14 months since the accident and my medical bills have gone to collections and ruined my credit."
2007-11-27 14:28:52 EST
"We were with them for over 14 years. If you KNOW insurance, and want a company that is JUST OK about paying, then you have a 50/50 chance of being happy with AAA. However.. If you (like most insured) are not an "agent" or are not schooled in insurance, DO NOT TRUST AAA!!!!! They bank on the fact that you have none or very little true understanding of insurance and how it works. Do NOT expect to ever talk to the same person more then once, do NOT EVER, expect to get the same quality of service more then twice!!
Do expect to loose coverage with any claim. Do expect that if you have a problem.. IT IS YOUR PROBLEM and NOT theirs!!!!!"
2007-12-07 03:19:28 EST
"Never had an issue w/ the homeowner policy, but the auto is nightmare. I mailed payment just a couple days before it was due. That same day my checkbook and wallet were stolen. I canceled everything, closed my bankaccounts and notified everyone that I'd be making other arrangemetns for payment. I forgot to contact AAA & of course the payment wound up being late. I was hit with roughly $100 in what I consider penalties. The following month it went to $150! And no one could explain in plain engligh why. They use some funky math to calculate the total monthly payment - you need a MBA in mathematics to understand - or perhaps figure out their scam. I'm done with them. A loyal customer with no claims, no points, nothing for over 15 years & they are willing to let me go for only $250. idiots! "
2007-12-12 18:06:51 EST
"well i filed two claims with aaa and i was disipointed both times the first time my car was vandilized in a hotel parking lot and triple aaa was i had scrathes, dents, and paint all over it the only thing aaa paid for was the removal of the paint now my car was stolen and they don't want to pay for it i'm paying full coverage thinking that i'm totally covered if i'm not they should stop saying that it's full coverage if it ain't i feel like i'm getting screwed cause i'm a woman"
2007-12-16 12:29:50 EST
"fighting AAA homeowners for almost four years for denying our claim because of an out of house adjuster AAA sent, who falsified information on his "report" resulting in denial of said claim."
2008-01-26 20:20:31 EST
"They deny claims based on falsified evaluations. As an example, they said that the damage to my fender, that was cracked and plastic parts were sticking out clearly indicating significant impact force, as normal "wear and tear". Customer service rude beyond any comparison. They might be cheaper than other auto insurance companies, but as a result they are probably the worst in claims adjustments."
2008-02-21 17:43:45 EST
"My family has had 4 accidents, 3 were not our fault. The Auto Club has handled each claim excpetionally well."
2008-03-14 15:17:40 EST
"I really like AAA I have never had a problem with them they are just a little expensive. But have good service"
2008-03-21 17:32:13 EST
"I had an accident in which the other person was clearly at fault - the claims adjuster mentioned that my claim could still go up because regardless of fault, but then couldn't then couldn't even provide me with a clear yes or no as to whether my insurance costs would be raised.
And even though the other person did have valid insurance and their company stated to me that they did have coverage with them; my insurance company claimed that they were not insured and they would not help me.
Also, in my latest accident, they told me that since my car was totalled - if the other person didn't have insurance (waiting to find out) that they would only pay me about 60% of the blue book value of my car (not even the actual low blue book value) and they said that was all they would ask of the other insurance company to pay as well.
An atty I checked with was very surprised and said that didn't sound right, that normally it is the value of the car at the time it is totalled (not just percentage only)."
2008-03-31 20:35:23 EST
"After replacing an old shake roof with metal/steel, I thought my insurance would be cheaper. After calling AAA and the rep reviewing my policy they decided that the coverage amount (which they determined previously) wasn't enough, they raised my rates another $300+ per year. Bye Bye AAA!!!"
2008-04-03 15:21:18 EST
"Auto insurance pricing is very competitive but the homeowners insurance is a little pricy. Customer service is usually great but my experience with filing a claim was not too good. Claims managers have a high work load so you end up waiting alot during the whole process. My claim was finally paid and I was ultimately satisfied in the end, so I still recommend them."
2008-04-08 00:17:40 EST
"When I filed a claim their service was quick, courteous and professional. My vehicle was a write-off and I received a check within five business days for a very fair amount. Their premiums are probably a bit higher than other insurers, but the service is excellent."
2008-04-17 20:43:30 EST
"At one time, we called with an inquiry only - we didn't even attempt to file a claim. That was held against us when we did have occasion to file a claim on a different matter. The whole time, we were treated as though we were suspects and as though we were trying to get away with something...and we are definitely not the types to try to pull a fast one.
If you're an honest person and like to be treated as such, stay away from AAA."
2008-04-22 09:36:42 EST
"they were priced25 percent less for the same coverage that i had. WAS THERE A CHOICE ?"
2008-05-04 07:11:08 EST
"AAA auto insurance is reasonably priced. Although I have not had an accident to evaluate their claim dept. so far so good. One thing I don't care about AAA is the fact that you must enroll in their membership in order to obtain their insurance. Although it's not much for single driver, it can add up when you have multiple drivers. Just another added costs that this insurance company adds to its customer. "
2008-05-16 19:24:08 EST
"California AAA is not sanctioned in the state of Oregon. If you have, even a small problem up there, it can blow up into an unbelievable mess."
2008-05-28 20:52:05 EST
"AAA has always backed me up, when I was in high-school under my parents policy they were very difficult dealing with when I needed a rental car but was under age, come to find out later I was able to get one, but they gave me a huge run around. However, for big issues they are a great company to have on your side."
2008-06-20 15:01:45 EST
"Their customer service is abysmal! I have been trying unsuccessfully to find out how good they at paying out on life insurance polcies. If they are as good as they are at everything else, customer service wise, the beneficiaries can expect to wait a very long time! "
2008-06-17 17:15:47 EST
"I've been with AAA for 20 years. Rates are fairly good. Numerous, :( , claims have been paid without much raise in rates for myself and daughter. Very courteous response from workers."
2008-06-18 15:15:20 EST
"Some branch offices really squeeze the vendors for sub-standard repairs including kludge fixes and non-factory parts without informing the vehicle owner. In one case I had a radiator "solder repair" fail within a couple of months resulting in engine damage. They are aggressive at raising rates whenever possible. "
2008-06-23 22:42:19 EST
"I had such a tough time with AAA. A car hit my car and that car had AAA. Terrible insurance. If someone with AAA hits you you are out of luck.
"
2008-07-17 12:41:46 EST
"after my car was totaled, it took 2 months for us to even get a check because AAA does not have an agent in any town/city they deal by long distance phone calls, so you are out of luck trying to even talk or get to see you car. It is the worst insurance. In addition after the 2 months I got another car and called to add it to my policy. The agent never added the car for 10 days so I was driving the new car uninsured. That is AAA for you"
2008-07-26 07:48:30 EST
"AAA did not investigate auto accident fully and decided 3+ years after payout to sue me for the money back. They went as far as to call me a criminal for not telling them the details of the accident. I DID tell the claims adjuster, she messed up and didn't put it in the file. They didn't care"
2008-07-26 10:45:55 EST
"We have had AAA for about 12 years and never filed a claim. 2 months ago, we had water damage at our home and filed a claim. Up to this point, we have yet to be reimbursed for the cost it took to put the house back in order. "
2008-08-07 12:18:21 EST
"AAA is first rate all the way. They've been in the business a very long time and I can safely say they do what is right for their policy holders. I've had two claims and they went to bat for me both times. Never had a claim on my home but I've seen them in action on a neighbor's house during a wildfire and they were on it right away and very fair."
2008-09-02 20:41:37 EST
"3 months after storm damage to our home and nothing has been done yet"
2008-09-03 23:06:26 EST
"good in MI, look for different because of the change in location."
2008-09-16 00:24:20 EST
"NEVER HEAR FROM AGENT"
2008-09-16 18:18:30 EST
"Funny how I thought I was paying for good coverage come to find out they have me on the lowest possible full coverage and I'm paying twice as much as other insurance company's. Been with AAA for almost 10 years now and thought I was getting great rates, 10 years wasted what a mind trip."
2008-09-30 13:42:34 EST
"I would never recommend this oompany to anyone. AAA is not ready to fight for their customers."
2008-11-18 17:58:19 EST
"We have had California AAA for auto, home, life for 25 years. Have had claims for both home and auto and they were prompt and fair and did not raise our rates."
2008-11-25 06:01:31 EST
"Have been very prompt in settling both auto and homeowner claims. They were a godsend when we had a sewer pipe leak under the house and had no idea where to turn. They lined up people to deal with the sewer problem and necessary cleanup. I would highly recommend them."
2008-12-03 01:52:35 EST
"I recently bought a foreclosed house in this economic downturn. I relied heavily on home inspectors, my own, as well as aaa's. Assuming AAA was going to cover there you know what. They took my money up front then cancelled a month later because pool was less that 10 feet from slope. They could have told me this up front. Their inspector said nothing. I thought I bought a lemon. Farmers came through, though. AAA never called either, almost had home with no insurance coverage."
2008-12-03 17:07:50 EST
"Made me wait ridiculous time, would not respond to phone calls. Refused to pay the claim."
2008-12-09 16:23:09 EST
"I signed with AAA. I had a 6 month policy and during that period of time I decided that I no longer need the AAA Roadside assistance, so I never renewed my membership. Later on I received a letter from the DMV stating that my registration is about to get terminated since I don't have insurance. AAA never bothered to notify me that my policy was ended and never offered to renew it. As it turns out, one must have an active AAA roadside assistance in order to get auto insurance."
2008-12-23 19:34:14 EST
"After my original agent retired I was assigned a new agent. When I needed a new policy she did not return phone calls or emails. When I complained through customer service and demanded a new agent I did get a new agent. He verifed that I did pay on my new policies, MY OLD POLICY WAS NEVER CANCLED BUT HE WOULD CORRECT IT. Two months later, my mortgage company informed my I had no homeowners coverage! Even though I was assured I did from my AAA agent, and I still had not recieved a refund from my old policy.
I had to have a customer service rep look into it and hopefully it will be corrected. I just got off the 1/2 hour phone call and I'm praying it is taken care of now.
HAHAHA My new agent just called (I'm sure he knew I just spoke with customer service) and apologied for not getting back to me, but he found out his LINCENSE was expired and he had to renew it before he could talk to me.
SAVE YOURSELF A BIG HEADACH AND GET A REAL AGENT WITH A BETTER COMPANY."
2009-01-22 13:09:32 EST
"Not the same as it used to be. Their customer service has steadily gone downhill since they closed branches. You used to deal with the same broker when you had questions or claims. Now you talk to someone new each time you call. My premium skyrocketed without any accidents or claims. They recorded the wrong mileage on my car (about 5,000 higher than actual) and told me that I would have to wait until it was time to renew before they would re-evaluate my rate! They want me to keep paying on the higher premium until October 2009! I'm currently in the process of switching carriers."
2009-01-24 14:48:27 EST
"No customer service. The Roadside Towing a joke.I have been with AAA 19 years. Should have changed years ago. When trying to get service on a complaint. Don't bother. No one cares. Try getting to a top level supervisor. It's a joke. "
2009-01-28 20:23:54 EST
"I have home owners with them and have no problem. Their rates are a little higher than others. The one problem I have is with their auto insurance. I bought a 2000 Acura and Toyota brand new and the rates went from $1550 a year for both to as high as $1900 two years ago. How can they cost more than when I drove them off the lot. I have no tickets and 1 claim that wasn't my fault and paid in full by other drivers insurance. ????"
2009-01-31 00:09:52 EST
"AAA homeowner insurance is the WORST!!! I filed a claim and they have done nothing but accuse me of doing everything wrong, it's been almost a year since my claim and they still won't pay any of the policy amounts. They keep coming up with excuses about why and why not. The customer service is like talking to a bunch of 1st graders, they don't know anything. And they lie!!! They never return phone calls, they play stupid and they like to play games. Dump AAA insurance and file a complaint with your state insurance commisioner. "
2009-02-06 14:25:03 EST
"AAA lost part of the police report of an accident, didn't have any interest in finding it or contact people involved. When called, the company rep finally got report, lost it again, took over a month to get contact with AAA rep. Worst customer service imaginable!!!!
This was a situation where a car insured by AAA hit a parked car of a family member. Totally the fault of driver of AAA insured car. "
2009-02-12 11:25:39 EST
"We made a claim 2 months ago (a water pipe broke) and we have agreed on an amount. We have not be received payment. The agent does not return phonecalls and we have hired an attorney."
2009-02-15 23:31:59 EST
"Horrible customer service. My agent was supposed to get me a quote on home owner's insurance three years ago. I've checked back with him since then and I'm still waiting. Bought a new car and asked how much insurance would be on it and was told I'd have to wait until this spring when my new policy was sent out. Found it it would cost nearly $1400 for a four year old car."
2009-02-19 13:09:19 EST
"Extremely unprofessional, did not feel they were protecting us, the policy holder, from financial liability. Almost had to report them to the California Department of Insurance. After writing them a letter of complaint, indicating that we would report them to the state's insurance commissioner, the attorney changed her attitude, was more diligent and professional. Although not that much more competent. We will NEVER recommend AAA (Auto Club of Southern California)as insurance providers to anyone!"
2009-02-24 06:07:15 EST
"insurance premiums when up after first 6 months instead of down. i had no accidents or tickets and i'm a commercial driver"
2009-03-05 13:11:53 EST
"I did not pay much attention to our AAA auto and home insurance premiums until recently. AAA used Choice Point to get our credit score based on erroneous information. My credit score was over 820 within the last three months, but my Choice Point's score is over 700 only - it used various erroneous information to humiliate me and cut me down! Not only that we should leave AAA, but also no body should purchase any insurance coverage from those companies that use Choice Point's service. One can fight these companies only by hitting at pocket books!"
2009-03-06 16:59:45 EST
"I filed a claim for an underinsured motorist at fault who hit my car. I ended up in the hospital with brain surgery. I've been treated by AAA claims dept as if I was trying to get away with something unethical. Very adversary attitude, rude and unsympathetic in helping out. No settlement or medical payments after almost a year. Adjusters exhibit outrageous lack of knowledge and professionalism. No settlement yet for sustained injuries, pain and suffering, etc. Want interviews, and more interviews, and depositions. Planning to report them to Insurance Commissioner and sue them if they won't get their act together soon. Stay away from them!"
2009-03-05 20:01:35 EST
"Very worst constumer and claim services."
2009-03-12 10:23:28 EST
"DO NOT PAY YOUR MONEY TO THESE CROOKS! They should be in jail. I know the general public would if we acted like AAA does!"
2009-04-13 12:40:50 EST
"Buyer beware, they make a lot of promises but don't keep them. If u do business with them get it in writing and don't be surprised if they change the rules. They should of stuck with just there tow services instead of venturing into home insurance. "
2009-04-10 20:31:38 EST
"The premium I pay with AAA is almost twice as much as I have been quoted from other companies."
2009-04-21 11:05:57 EST
"Do yourself a favor and don't take out an insurance policy with the Auto Club"
2009-04-21 14:17:13 EST
"For total loss, they use unethical practices in
evaluating adjustment; and customer service is
unsympathetic, argumentative and definitely not on the side of the customer."
2009-05-15 11:35:40 EST
"Disorganized in handling claims. Assigned adjuster changes frequently, now there is none on our claim. You have to push them to take action, by calling repeatedly."
2009-05-27 19:29:23 EST
"Filed a claim for water damage to our home. Claim process was very disorganized. After reporting the damage to AAA, we called in to check on the status, since we had not heard back, they had no record of the claim. Then we were bounced araound to a few difference claims adjusters. Once they finally got their act together, they handled the repairs ok, not great but ok. "
2009-06-18 00:33:52 EST
"We purchases a AAA auto policy because the rates for our new driver (daughter) were very reasonable. When the bills started to arrive, we found that the quote was way off. We called to figure out what was wrong. (Major waste of time!) After months of trying to get a straight answer, we decided to switch to a new company - then we discovered that AAA had our daughter listed as a male! We asked for a refund. They decided that the difference between a 16 year old girl in California and a 16 year old boy in California was 80 dollars for 14 months. What a lie!!! Interesting...State Insurance comissioner was not help. (I wonder who is getting their pockets lined.)
"
2009-06-20 21:29:15 EST
"company did not cover rental car costs-adjustor did not inform me about this. Shop took more time that estimated to repair car and I end-up paying big rental car bill."
2009-07-15 16:58:31 EST
"DO NOT insure your home or condo through AAA. I recently had a water damage claim and had a horrible experience dealing with AAA. I just dropped this low rate company and found better coverage elsewhere."
2009-07-01 10:59:24 EST
"Very bad Customer service!!! Do not answer phone calls, do not return calls, very non-professional, sounds like their estimators do not even know the difference between car and bicycle. Try their best to pay as less as they can."
2009-07-20 17:28:14 EST
"When we had a house fire they denied the claim after takeing months to do anything. Now we are having to sue them in court. They will denie you for any reason they want ours wasa an electrical fire and so they denied us because we have to much things and they dont want to pay out."
2009-07-31 20:18:56 EST
"They will depreciate the air you breathe. I found this out after dealing with Hurricane Ike back in 2009. They told me I had over 29, 000 dollars worth of damage, but depreciated EVERYTHING until they ended up giving me only $5,100 after an $8,000 dollar deductible. They were AWFUL!"
2009-07-29 16:01:56 EST
"I filed a claim on my small popup camper. The camper is listed on the AAA computer as "totaled"
It has been two weeks since I filed the claim. I just received a phone called from a claims adjustor (I think that is what she called herself). Each person along the way has blamed the person down the food chain."
2009-07-30 16:46:02 EST
"I had wind and hail damage on my roof. I filed a claim in May 2009. They only approved 1/3 of the total replacement cost saying that it can be repaired. The roofing company confirmed that repair will void any warranty with the new shingles and I will have a color mismatch. After appealed with them, they insist that it can be repaired. It is extremely frustrating when dealing with them - slow response, trying to find any excuse for not paying for the claim, adjustor will tell you one thing and the manager will tell you something else. It makes me wonder – why do I have insurance?"
2009-08-17 15:50:35 EST
"Terrible customer service from AAA. "
2009-09-09 16:00:48 EST
"After some damages to our auto/home from mothernature (Hail) related. Treated somewhat fast and understood what was going to happen next.The only claim we ever filed and sure were pleased that we are insured with AAA or Member Select Insurance. Thanks so much"
2009-09-09 10:38:23 EST
"Paid claim with was great but increase my premium my yearly premium by 66%/year"
2009-09-18 11:45:51 EST
"I have had AAA home owners insurance and auto insurance. I recently had to file a claim due to water damage from ice dams. During an ice storm, I had ice dams form on both sides of my house. The ice sheild of the roof goes up the standard 3 ft, but due to the severity of the storm, the ice dams grew to 5 ft and leaked on both sides of the house, the entire length of the house. AAA said that since it occured on two sides of the house it had to be split into two claims, essentially doubling my deductable. They were horrible to deal with. I had to cover over $10,000 worth of work myself, before I ever got a cent from AAA. Now I have two claims on my record (for the same date). Horrible company... avoid them like the plague.
"
2009-09-25 16:06:11 EST
"AAA is staffed with incompetent people ... twice I registered with a monthly direct withdrawal from my checking account (even giving first and last month in advance to set it up) and twice they could not handle this simple task. When I got an accident they told me they could not honor the claim because they had not received payment ... AND THIS WAS BECAUSE THEIR STAFF SCREWED UP ... AAA is just a front, they dont really handle insurance (their underwriters do) and they are incompetent ... NEVER AGAIN ..."
2009-10-04 04:09:00 EST
"I reported AAA to the Indiana Dept. of Insurance. They lied on their report in several instances, claiming that they had tried numerous times to contact us. This is a bold faced lie since we have been unable to contact them and they have never contacted us. Stay away. They are trash!"
2009-10-20 17:09:33 EST
"We have AAA insurance since two years and
are so far very satisifed. We had one claim,
when our home was broken in, and that was
dealt with quickly and good."
2009-10-30 02:24:17 EST
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