Company Information Company History: Wawanesa Mutual Insurance Company is a large property/casualty insurer founded in 1896. It offers personal and commercial property/casualty insurance lines, through the parent company and its subsidiaries, throughout Canada as well as in California and Oregon. Life insurance products are offered through its subsidiary, Wawanesa Life. ...
Comments "I picked an insurance company that has a solid past and has been around for quite sometime. People who have issues w/Insurance companies do not understand how insurance is rated and what factors go into your premium cost. Insurance is a shared risk, not an investment. Premium too high? Make sure you're getting all credits due to you, check your deductibles, coverages (too high?) do what you can to keep your cost down. Premium still high? No claims? Excellent driving history? Your rates are then due to overall the high costs of covering medical and vehicle repair/replacement factors. Even if your vehicle ages. Nothing is cheap people!! " 2008-05-22 01:49:27 EST
"Extremely unresponsive claims department. Their attitude is just appalling (once you actually get someone on the phone): you are wasting their time by calling them and they let you know it." 2008-04-29 20:52:30 EST
"I think that their services were probably better prior to 2005 from all the reviews that I've read on the internet and talking to customers. Since then the company's claim practices has gone down hill to become almost fraudulent. They are known now to be unresponsive once you file a claim with them. There are customers left hanging (like myself) despite several attempts of "leaving messages". The claim supervisor is the same way. Their business practice reminds me of the pre-downfall of MCI WorldComm. They were audit by the US Department of Insurance in 2005, you can read about the findings yourself. It will reconfirm everything I just said and more. Please file a report thru the Dept of Insurance. If you have been screwed by Wawanesa's claims dept, please file a report with the Dept of Insurance, BBB and Attorney General along with any other agencies that will take your complaint. I'm hoping for a civil action lawsuit.
Pros: 4 months advance billing and continuous reminders, their customer service dept is friendly but helpless.
Cons: Don't expect a phone call from your adjuster. The supervisor is just as bad. Their 24-hr policy is just for formality.
" 2008-01-19 12:21:02 EST
"This is a good insurer and I work in the collision repair industry and deal with the insurance business on a daily basis. I have a lot of experience with those that are not so good (progressive, allstate, geico, to name a few. Fast and friendly claim service Used original equipment manufacturer parts not generic parts. Very competetive rates so I switched to them from Mercury a little over a year ago and have already had 2 losses, very satisfied and highly recommended." 2007-10-04 19:22:07 EST