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Review: Great West |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"GREAT WEST IS THE WORST INSURANCE COMPANY IN THE HEALTH CARE INDUSTRY. I OWE THOUSANDS IN MEDICAL BILLS BECAUSE OF THE COMPLICATED RULES ASSOCIATED WITH THIER "OPEN ACCESS" PLAN AND OUT OF NETWORK DEDUCTIBLES. I NEVER HAD ANY PROBLEMS WITH OTHER MAJOR HEALTH INSURANCE COMPANIES. I WOULD NEVER EVEN WORK FOR A COMPANY THAT USES THIS "CHEAP" COMPANY EVER AGAIN!!!!"
2007-08-17 13:23:06 EST
"Great West is, bar none by a large margin, the worst company to deal with. Bills to your health providers go unpaid, it takes hours to get someone on the phone, if you are lucky. They "forget" and "misplace" and in my humble opinion, almost engage in fraudelent behavior trying not to pay their obligations. They would not pay a doctors' bill and when I inquired why they rejected it, they stated they wanted to know if I had other insurance??? IN the end they paid for everything, but who needs the headache of dealing with such a lousy company. My husband swithched jobs just so we get out from under this horrible company. If that is the only offering your employer has, beware. It should tell you something about the employer that they choose to work with such a terrible company that does not take care properly of their employees. You are warned!"
2007-10-05 21:50:40 EST
"The company denies every claim and fights you before paying anything. It doesn't matter if it is a test like an MRI or MRA (the company would rather you go to the emergency room), or an outpatient surgery recommended by three doctors. they simply won't pay and will grind you until you concede defeat. THE WORST OF THE WORST!"
2007-11-25 10:23:33 EST
"We had to get preauthorization for a weight loss surgery. After meeting most of the requirements (there were some grey area's where we were not meeting requirements), the doctor submitted a letter of necessity. Great West came through with what our doctor called "The fastest approval they have seen from any insurance company". Thank you Great West for being fair. This company is highly recommended."
2007-12-27 19:31:45 EST
"THEY PAY VERY LITTLE ON YOUR BILLS AND DO NOT WANT TO WORK WITH YOU WHE YOU CALL THE COMPANY."
2007-12-30 18:51:36 EST
"I've only had Great West Insurance for nine days but I'm already frustrated. When I went to my MRI appt. today I found out it still hasn't been authorized by Great West, even though my doctor has provided the info they requested. Apparently the only way to get a quick MRI through Great West is to go to the ER. "
2008-01-09 18:05:13 EST
"We were happy to receive health insurance through my husband's new job. First, we decided to take care of my husband's dental health, and already had spent around $800.00 in co-pays and deductibles for the first 3 visits to the dentist. My estimate so far that the insurance premiums with co-pays and deductibles constituted about 4.4% of his gross annual income (keep in mind that we only used dental last year and for only one person in our family).
"
2008-01-20 13:49:51 EST
"Great West settled my claim in 1 month. Instead of a huge medical bill, I only paid my deductible and the rest was covered. My family then had free 100% coverage the rest of the calendar year!"
2008-03-04 16:00:23 EST
"This HC provider has been choosen by my company.
They sent latter stating that I used out of network provider and I had to pay most of the my medical expenses. I had to call customer service and point that this provider has been listed as "Great-West Healthcare Provider". Then they sent a claim to be reviewed once again. This was few days ago and there are no news so far. This will be a nighmare as there are some more sergery claims/bills is on the way - I'm getting ready :("
2008-03-05 12:32:56 EST
"Continually remiburse the dental office for claims that we paid for out of pocket. Have been waiting on reimbursment since Dec 20, 2007 -- have reimbursed the dental office 2x's in this time period"
2008-03-24 12:50:35 EST
"They claim that everything I see my doctor for is a "Pre-Existing" condition!!!"
2008-05-20 12:47:34 EST
"Great-West is the worst insurance company in the industry. Holding claims for months at a time, website was never updated with current network of doctors, processing claims incorrectly...I could go on. I highly recommend that you never use this insurance company. They are conniving and fradualent."
2008-06-18 15:58:42 EST
"My husband had an emergency appendectomy - it actually ruptured. Great West denied every part of this at least once. It has been more than 4 months and I am still fighting to get things paid. I have called the "help" line and all I get is the run-around! This is the worst insurance!"
2008-07-13 19:52:50 EST
"I had Great West PPO for almost 3 years through my company (this was the only choice) and I definitely have a very low opinion of this. Avoid if possible at all.
The company has a lot of inventive loopholes to avoid paying for anything and to leave you with a huge bill. This PPO makes you think 10 times before going to a doctor because of the copay and other special charges that show up to the point of making it useless (i.e. would have been much much cheaper for me to just not have any insurance at all)
I was able to fight off some unjust charges but that took 12+ months in some instances of calls to the company to navigate its bureaucracy.
The alternative name for this insurance is Great Worst."
2008-09-14 15:34:52 EST
"have 401k and they should advise or post quick info to get in or out. Have a alarm when things are tanking by % of your totals that you can pick "
2008-10-11 19:01:35 EST
"Garbage company with poor customer service. "
2008-11-18 12:22:45 EST
"Unprofessional and misleading. Do not honour the policy bought. They are not working in the clients best interest for medical care. Their only concern is to increase share value not payout clients who have paid into the program for over 28 yrs. "
2008-12-23 18:44:36 EST
"Definitely the worst health insurance I have dealt with. And unfortunately, as time goes on, more and more providers are refusing to work with Great West. This means that the inadequate and dangerous care I and many other have received is only getting worse.
If you have a choice, I would recommend using another health insurance company. If you have no choice, be prepared to spend and incredible amount of your time in incredibly frustrating communication with them for every single claim you have. ( And don't really expect to be re-imbursed)"
2009-01-16 16:22:38 EST
"Every time I've called the company I've received a different answer. I canceled my policy because they started drafting two months of premium payments at one time after I was told that would not happen. I was also told I would receive a refund for the payment, but after two months the company is still dragging their feet. "
2009-03-25 10:27:15 EST
"They do not want to pay their claims. Request multiple forms, and the doctors notes. State they will use there doctor then stop payment. 1 month later they still have not set an appointment. Terrible service"
2009-05-01 15:59:22 EST
"I still have hospital bills not being paid by Great West from las July, 2008. My deductible has been met and they still refuse to pay. The worst insurance. BE AWARE!!!
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2009-09-16 21:08:34 EST
"This is the wortst health insurance company I have ever dealt with. They continuously deny all claims and I am still fighting with them for payment on a bill from a year ago. If you are offered a plan from this company, take your chances somewhere else."
2009-11-09 11:09:54 EST
"we are still waiting on clai paymnet 10 months later and are considering legal action"
2009-11-10 21:22:40 EST
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