Comments "they process claims wrong and I have to call and get on them to correct it.They have told the Doctors office and the therapist that I'm covered at my 80%.Then I get the eob and I find out that I'm not in network,so I have to pay for everything at 60%. These mistakes have been going on for a year and six months." 2008-10-14 03:19:02 EST
"When you call the customer service reps., you get a different answer every time on what is covered. When you need to have a procedure done, you would be wise to have your hospital, surgical center, and doctor's office call the ins. company to see what they will cover because believe me they do NOT want to pay." 2008-08-11 11:11:50 EST
"this is a company unlike any other health insurance company. it runs itself using unique procedures, many of which make no sense. It has no one working for it, from top to bottom, with any industry experience. Everyone transferred there within the company and they have invented bizarre and unconventional standards. if you insure with them prepare for suprises." 2007-10-09 13:17:53 EST