Company Contact Info: President Jay Gellert 21650 Oxnard Street Woodland Hills, CA 91367 800-291-6911
Health Net Reviews and Customer Comments
"Bought individual family coverage through the CoveredCA.com exchange for 800 per month a 200 increase over my group health plan from my former employer. Every aspect of HealthNet's product is a disaster. Phone support is totally useless if you get past the usual busy signal UNACCEPTABLE you're put on hold for 30 minutes UNACCEPTABLE and then often disconnected UNACCEPTABLE.Initial coverage confirmation was over 30 days late UNACCEPTABLE.Once coverage was established Health Net had pre-selected a physician who was located 15 miles from my home UNACCEPTABLE at a primarily Spanish-speaking clinic and I don't speak Spanish. No doctor in my town or even within 15 miles wants to accept my plan. Or deal with Health Net.After calling and finally getting a request submitted to change my PTP I was told it would take over 30 days to become effective UNACCEPTABLE."
"More expensive than other PPOs with same coverage. Under dental policy for additional fee will not pay anything for cleaning by periodontist because it is not basic cleaning by a dentist. Took more than 30 days to get prior authorization for a "specialty" medication and then an additional 2 weeks for Rx to be filled by their contracted specialty pharmacy CVS/Caremark who refers to the retail "cash" price of medication rather than their substantially discounted contract rate. Impossible to get through to customer service--announced telephone waiting times are in excessive of 40 minutes. Horrible company. "
"Their information on the Healthcare.gov Website is misleading. They sent multiple billing statements AFTER I paid via phone. Then it took them almost a month to send Insurance ID cards.Now I find out that my "insurance" is accepted by NO local doctors NO local hospitals NO local specialists.986 per month and it covers nothing "
"I had Kaiser while we lived in CA. Oh how I wish they were in AZ. Now that I am on Medicare I would love to have an insurance company that actually does care instead of just taking the money from Medicare for premiums. I pay more for medical services than the insurance pays. Calling them and getting any answers to your questions is impossible. I would never recommend Health net to anyone. I am keep it because when you look at the comments about other insurance companies one is as bad as the other. Please Kaiser come to AZ. "
"I actually have not had this insurance but i felt compelled to write a review on the company and their underwriting process. I was applying for myself and my twins. I already knew my wife couldn't get insurance b/c of some history of infertility. But healthnet pretty much denied me of coverage b/c my spouse had some history of infertility. NOT ME my spouse who wasn't even applying for this stupid company. I am 35 and in perfect health with no history of anything. Actually they offered me coverage but for 5x more than the premium that i was applying for. The amount was so ridiculous that I can basically say they denied me coverage cause no idiot would pay what they offered for one person. On top of that my daughter is only 15 months and she had mild hx of reflux and when i applied she was free of any reflux symptoms for 6 months and doing just fine but they denied coverage again and offered an alternative for another ridiculous amount. Funny thing is though After reading these reviews I'm kinda glad i got denied. I wouldn't want this kind of company running my healthcare anyway. "