Read Reviews From Your State

Health Net Reviews and Customer Comments

These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"How can you file a claim when they don't answer the phone pay bills respond to emails etc. ?"
Commented on 2014-04-08 08:36:00 EST
"By design they don't answer calls respond to email or return calls from voice mail messages. They will go to great extremes to avoid payment and pre authorization. I personally believe their practices are criminal but they have found loop holes or there just aren't laws regarding their practices."
Commented on 2014-04-01 21:31:59 EST
"Bought individual family coverage through the CoveredCA.com exchange for 800 per month a 200 increase over my group health plan from my former employer. Every aspect of HealthNet's product is a disaster. Phone support is totally useless if you get past the usual busy signal UNACCEPTABLE you're put on hold for 30 minutes UNACCEPTABLE and then often disconnected UNACCEPTABLE.Initial coverage confirmation was over 30 days late UNACCEPTABLE.Once coverage was established Health Net had pre-selected a physician who was located 15 miles from my home UNACCEPTABLE at a primarily Spanish-speaking clinic and I don't speak Spanish. No doctor in my town or even within 15 miles wants to accept my plan. Or deal with Health Net.After calling and finally getting a request submitted to change my PTP I was told it would take over 30 days to become effective UNACCEPTABLE."
Commented on 2014-03-04 15:54:12 EST
"More expensive than other PPOs with same coverage. Under dental policy for additional fee will not pay anything for cleaning by periodontist because it is not basic cleaning by a dentist. Took more than 30 days to get prior authorization for a "specialty" medication and then an additional 2 weeks for Rx to be filled by their contracted specialty pharmacy CVS/Caremark who refers to the retail "cash" price of medication rather than their substantially discounted contract rate. Impossible to get through to customer service--announced telephone waiting times are in excessive of 40 minutes. Horrible company. "
Commented on 2014-02-25 19:34:30 EST
"Their information on the Healthcare.gov Website is misleading. They sent multiple billing statements AFTER I paid via phone. Then it took them almost a month to send Insurance ID cards.Now I find out that my "insurance" is accepted by NO local doctors NO local hospitals NO local specialists.986 per month and it covers nothing "
Commented on 2014-01-12 14:41:20 EST
"I had Kaiser while we lived in CA. Oh how I wish they were in AZ. Now that I am on Medicare I would love to have an insurance company that actually does care instead of just taking the money from Medicare for premiums. I pay more for medical services than the insurance pays. Calling them and getting any answers to your questions is impossible. I would never recommend Health net to anyone. I am keep it because when you look at the comments about other insurance companies one is as bad as the other. Please Kaiser come to AZ. "
Commented on 2013-11-07 13:19:39 EST
"I actually have not had this insurance but i felt compelled to write a review on the company and their underwriting process. I was applying for myself and my twins. I already knew my wife couldn't get insurance b/c of some history of infertility. But healthnet pretty much denied me of coverage b/c my spouse had some history of infertility. NOT ME my spouse who wasn't even applying for this stupid company. I am 35 and in perfect health with no history of anything. Actually they offered me coverage but for 5x more than the premium that i was applying for. The amount was so ridiculous that I can basically say they denied me coverage cause no idiot would pay what they offered for one person. On top of that my daughter is only 15 months and she had mild hx of reflux and when i applied she was free of any reflux symptoms for 6 months and doing just fine but they denied coverage again and offered an alternative for another ridiculous amount. Funny thing is though After reading these reviews I'm kinda glad i got denied. I wouldn't want this kind of company running my healthcare anyway. "
Commented on 2013-09-19 00:08:23 EST
"Horrible company The worst health plans EVER Why I went with this company I have no clue. Canceled my policy after 1 month then they sent me to collections because I didnt pay for the following month evn though my policy was cancelled What a bunch of crooked crooks"
Commented on 2013-06-20 11:50:43 EST
"We've paid these crooks thousands of dollars in premiums in the past year but the one time I actually got sick and had to go to the hospital they coverd ZERO of the cost and I got stuck with a 2000 bill. If you have this insurance pray you never get sick."
Commented on 2013-03-22 00:15:26 EST
"They quote low dental co-pays but the providers charge several times that. "
Commented on 2013-02-14 19:01:20 EST
"My father had fought cancer for 2 yrs and just recently passed. He spent his final days out-of-state thus out-of-network receiving hospice care and health net covered the entire bill... God Bless them"
Commented on 2012-11-17 08:20:14 EST
"When I reviewed the payments that they paid I found that they only paid less than 15% of my bills to the doctors I pay 5300.00 a year and they put out only 547.00. The company I work for is now looking into getting other coverage for us. I would rather but the money in a bank and use it when needed."
Commented on 2012-11-14 08:39:29 EST
"They are terrible. They made a mistake that delayed an MRI for 2 months then denied it even though they approved part of the procedure. They then refuse to allow the approved part to happen without resubmitting the entire claim. Asinine to say the least."
Commented on 2012-11-01 13:27:46 EST
"Their rules for granting benefits appear unscientific and overly miserly"
Commented on 2012-10-16 17:23:49 EST
"poor website poor phone support rude and incompetent service reps too many hoops to jump thru. expensive compared to Laiser but extremely poor in overall service.Will never renew my policy again and will active work to convince 10 of my friends to switch out of Healthnet."
Commented on 2012-09-06 12:46:51 EST
"They deny EVERYTHING. Rude uncaring and just plain mean. They would rather you die than treat you."
Commented on 2012-08-29 04:51:03 EST
"When it comes to mail order pharmacy they are the worse."
Commented on 2012-08-27 18:53:50 EST
"There is not enough room here to list the various problems I have had with Health Net. They base their medical evaluations on personal opinon of patients not on facts. Health Net has a section on their website to report fraud? What about the fraud they are committing by taking government money for Medi-Cal based patients and then denying them the medical help they always got when they were on straight Medi-Cal? Where is the website to report the fraud they are committing against sick and disabled patients?"
Commented on 2012-08-11 10:57:32 EST
"They have stopped taking my oncologist half way thru the year because his prctice competes with their Anderson Cancer Center. I have been with this practice for thirteen years and would never have chosen HealthNet HMO as my insurance provider this year if I had known they would do this. I am going to continue going to my oncologist and pay out of pocket. HealthNet stinks"
Commented on 2012-06-08 23:06:58 EST
"Every year they are making things more complicated and I am so tired to have battles. Not just their health policy but their eye doctor policy another contractor sucks too. If not provided by the company I work for I will never choose HealthNet. HORRIBLE"
Commented on 2012-04-06 19:06:53 EST
"Health Net is absolutely terrible in processing claims as secondary insurance for Medicare. They cannot read the Medicare EOBs and claim that Medicare allowed almost half of what they do allow. Despite appeals sometimes they fix the problem and sometimes they do not. Each claims adjuster pays the claims differently. It is my understanding that they have the worst reputation as a secondary insurance for Medicare."
Commented on 2012-04-02 17:02:26 EST
"Very difficult to settle with. "
Commented on 2012-03-22 21:42:28 EST
"Stay away from Health Net they are just a step above no insurance. They deny legitimate claims make "billing errors" and then put you through an endless run around in hopes that you will just give up."
Commented on 2012-01-20 11:41:41 EST
"Beware. If you have Medicare--and by medicares own laws medicare is secondary Healthnet will also declare themselves secondary. Although they ARE primary in my case they are denying claims and creating hardship and difficulty in clarifying the issues. They have incidentally pocketed my premiums with no objection and NOT as a supplement. Look elsewhere. It may be that the point of insurance these days is simply to collect premiums and then figure out ways to deny coverage. "
Commented on 2011-11-26 02:34:42 EST
"This is the worst Health Insurance company out there. I thought Blue Cross was bad but they are great compared to HealthNet."
Commented on 2011-11-21 15:23:02 EST
"When I needed expensive testing for POSSIBLE illnesses that kept coming up inconclusive I had to pay my bills without their help. They only thing they ever partially covered was my antidepressant medication."
Commented on 2011-10-21 22:26:14 EST
"After telling me that my rate was fixed for a year Healthnet has proceeded to raise my premium 3 times in the 1st 6 months of membership. Look elsewhere for health insurance"
Commented on 2011-09-22 10:58:02 EST
"Beware this is money machine that does not care about you your health or your well being. I recommend shopping around. Ive had Kaiser before and would recommend them over HealthNet."
Commented on 2011-06-23 14:51:37 EST
"access to information and coverage is difficult to obtain. Contact numbers provided with cards are to coaches instead of those who can help with claims. Common RX are not covered."
Commented on 2011-04-08 09:39:47 EST
"Their list of in network providers includes non-certified doctors."
Commented on 2011-02-10 21:58:06 EST
"HealthNet put an unauthorized and unexplained charge on my credit card in addition to my first monthly premium. I called, was not given any reasonable answer for why this occurred, but was told the charge would be refunded within 25 days (an unreasonably long period). It has been 27 days, and no refund. HealthNet is awful and dishonest. Companies like this one ought to be regulated out of existence."
Commented on 2011-01-31 00:50:23 EST
"I have never had issues. Every contact has been pleasant"
Commented on 2011-01-27 01:37:08 EST
"We have filed several claims with Health Net, for incorrect billing, incorrect medical equipment, etc. It has been on ongoing battle with them, and we only have minor health problems. Everything is a struggle with them."
Commented on 2011-01-14 19:59:14 EST
"If you have a medically fragile special needs child do NOT have them as your health insurance company. They covered my sons medical formula for almost 3 years and are now denying it. I have submitted for an appeal with it being denied again and my sons specialty doctor has submitted countless documents and it has been denied again. They also would not cover his pulmonary hypertension medication that was needed to keep him alive. It took 2 doctors and the PICU team to tell them either cover it or he will stay in the PICU at $6-10,000 a day. After 5 days of this HN FINALLY decided to cover his medication. Many referrals have been denied or it takes 1-2 months to get an urgently needed referral. This company has no heart!"
Commented on 2010-12-30 20:33:12 EST
"Have not had any significant problems but am wrangling with a bill now."
Commented on 2010-11-01 12:08:38 EST
"Avoid!!!! Refuses to pay a $900 claim I am owed. I filed it over one year ago. They play games and are impossible to reason with. I will be canceling my policy very soon and make it my goal to tell everyone how much of a lousy and greedy company they are!"
Commented on 2010-10-24 21:14:58 EST
"Raised my rates twice and I have only had the insurance policy for 6 months. They raised the rates twice within the span of about 20 days, raising the premium by $50. The federal health bill has done wonders. A round of applause for our representatives."
Commented on 2010-09-26 22:45:04 EST
"HealthNet has been very unhelpful and nonresponsive in obtaining needed medication. After many phone calls and direct contact with my doctor to obtain prior authorization, HealthNet delayed authorizing the prescription for over 2 months."
Commented on 2010-09-25 16:59:04 EST
"No only have my rates increased every year (34% each time), but it is impossible to reach the billing department, the tech services department or the claims department to ask questions about the suspicious activity on my account. It is not worth my time and money to deal with a company this ill-prepared to serve a customer and I will make it my personal duty to let every other person seeking health care to steer clear of this terrible, pitiful organization. "
Commented on 2010-09-20 12:23:31 EST
"keeps raising insurance, from 80 to 246 dollars in less than 3 years!"
Commented on 2010-09-09 19:48:03 EST
"We are covered under California Farm Bureau Federation. All Nevada medical is out of state. Better to have Nevada insurance company!"
Commented on 2010-08-10 17:35:37 EST
"The insurance company seem to move the goal posts and with three health claims i have had different outcomes that all provided the insurance company with the upside."
Commented on 2010-07-09 13:31:53 EST
"Providers are dropping Health Net because they do not reimburse well. Additionally, the prescription coverage changes very frequently: a Tier 1 drug can become a Tier 3 drug with no warning and that has happened often to quite a few of our employees. We have trouble finding providers and the prescription coverage is unfair and complicated."
Commented on 2010-06-17 09:39:27 EST
"They are just not working...all the time is a robot, if a live person they will transfer to somebody else, and so and so forth....My primary doctor can only see me in 30 days, if I want to change him will only be able to do it last month...etc....is just a mess...i am pregnent and I have to wait a month to see the doctor...seriously hows that working....i need to see a doctor fast....i cant wait a month....seriously, the worst ever..."
Commented on 2010-05-20 16:33:18 EST
"Health Net rates and coverage seems to be comparable to other insurance companies. My experience was positive."
Commented on 2010-05-02 09:57:27 EST
"Stay away from Health Net, they raised my policy premium six times, they are one of the worst money grubbing insurance companies out there. I cancelled my policy and will never go back again."
Commented on 2009-11-17 19:10:15 EST
"Health Net treated me very fairly and their service was impectible."
Commented on 2009-10-21 15:23:40 EST
"They can activate your account in 24 hours but it takes over 25 days to get a refund!!! I will not hold my breath that the refund will be in my account as promised in 25 days. Stay away from Health Net insurance!"
Commented on 2009-07-16 12:42:42 EST
"they do not update their list of physicians. they do not have any decent doctors. i assume because no one wants to work with them"
Commented on 2009-05-29 17:19:13 EST
"They just exclude conditions without having a reason. Medications are denied with not alternative available. When calling them to ask for help, they have no suggestions and never call or email back. Hope we do not renew at work. "
Commented on 2009-04-09 09:11:40 EST
"They look for any excuse not to pay, they come up with a series of different excuses for each claim as you dispute them. They hope you will not have the tenacity to keep up the pursuit, particularly with out of network claims.I don't know why they even bother to allow you to buy up to the out of network premier plan. They are the WORST."
Commented on 2009-04-07 10:47:02 EST
"I would but there are too many issues with Health Net!"
Commented on 2009-03-16 17:31:01 EST
"no company should apply for health net they are worst service that i have ever seen they leave people to die."
Commented on 2009-03-05 22:23:49 EST
"This Insurance Company is extremely shady, ranging from un-operating phone numbers and terrible costumer service to mysterious over charging. They recently charged me $745 (out of the blue – I never saw a doctor throughout my insurance duration). Trying to find out why and how was simply impossible. They had me send them my visa statement since they could not give me a straight answer telling that only their accounted knows about billing and so on and so forth. Thank God I never needed this company to actually make any medical payments. I would strongly advise people to stay away from doing business (being relayed upon) this Insurance Company."
Commented on 2009-03-02 20:08:05 EST
"I am currently $600.00 over deductible and they can't seem to figure it out, even though I used THIER EOB's to determine the amount. Gave them 1 week to straighten out, before formal complaint with Ins. Comm."
Commented on 2009-02-25 10:59:46 EST
"Health Net needs to be reported to government regulators for failing to provide timely coverage for serious health issue needs. The customer service is not helpful, the process of getting approved care is painful, and surgeons who work for fully covered hospitals are considered Out-of-Network if they also have a private practice. I can not say enough, Health Net should be avoided at all costs. Employers need to switch agencies, health care providers need to refuse coverage, and hospitals need to lobby local and federal officials to have this companies tactics change."
Commented on 2009-02-04 14:18:01 EST
"Customer service is very very poor. Phone tree menu selection is poorly designed. Health Net works very very hard at not paying out benefits in a timely fashion. They also work hard at "delaying" benefits. Over all a very poor company to work with. They should not be so intricately involved in my personal health issues."
Commented on 2009-01-14 18:00:06 EST
"Health Net is practically organized crime! Our plan switches over in November (because that is the way our company's HR person set it up). So anyone who uses the coverage in December and again in the next year has to pay all deductibles TWICE!!! And HealthNet knows about the problem and assures us there is just nothing they can do. They are crooks! Look elsewhere."
Commented on 2009-01-08 18:30:19 EST
"They do everything they can to keep fom paying claims, both to doctors's offices as well as patients. They are okay with routine costs, but if you get sick or injured, they will do everything they can not to help. Their appeals process its not transparent - their in-house doctors reject things as being "Medically unneccessary" despite having two or three doctor's refuting it. They will cover surgery, but they are terrible about PT before or after."
Commented on 2008-10-20 11:55:22 EST
"Refused to cancel my policy, in spite of numerous requests. Instead, kept billing me. Charges were not authorized. Unwilling to resolve the matter and forced me to go through a broker (eHealthinsurance) to resolve the situation, instead of resolving the error directly themselves. Extremely unprofessional, corrupt."
Commented on 2008-09-22 21:22:53 EST
"This company will use a number of tricks to keep from covering your basic health care. I am a women and they would not cover an annual OBGYN appointment, but they would have covered cholesterol testing or dermatology (even though, those are things you don't necessarily need to get annually). "
Commented on 2008-07-21 15:00:43 EST
"They continue to deny claims for DME even though I have a prescribtion and I go to the provider they send me to"
Commented on 2007-11-15 15:23:46 EST
"Was very surprised to see this company's poor rating. They have been there for my family's EVERY health insurance need and could not imagine a better company out there! "
Commented on 2007-10-18 16:12:55 EST
Take Survey View All Companies Reviewed
Huge Insurance Savings! Click to Get Free Quotes & Save Up To 60%
Get Auto Insurance Quotes from Top Companies:
Get Life Insurance Quotes from Top Companies:
Get Home Insurance Quotes from Top Companies:
Get Health Insurance Quotes from Top Companies:
Read Reviews From Your State
Hide